Subway in Berlin

Since switching to vending machines, each order on site takes at least 20 minutes

I was really looking forward to a sub, but unfortunately the oven was broken, and that was the only thing the employee could tell me. She didn't speak German, so my stomach remained empty :( And now, two years later, it still hasn't improved. Now the toppings have been changed from the order. Never again. It's no fun.

Has swapped to a digitised ordering system (on a tablet), which means you can’t fully customer your order, and more importantly when they’re out of stock of something, the staff just substitute it for something else without telling you. This happened to us twice. At least they would give a refund when asked, so an extra point for service.

Please make pickup available again for app users, I would love to save on time by ordering in advance 🙏

I have eat bmt in this subway and i was cheap and tasty food as well as fast service and cleaning there and specially good hygiene in this subway

I didn't eat anything because the service is terrible, two guys who are rude and in total chaos because the two of them have to make sandwiches for 3 people.

Forgot to make my order, then didn’t even say sorry after making me wait for almost 30 minutes. Horrible service

Since the introduction of the ordered terminals, preparation has taken a very long time, today I had to wait 15 minutes. This is very annoying, having to go to a train. The sandwiches are okay, but better in other places.

Worst Subway I've eaten at in my life, totally unfriendly and don't understand any German.

Literally incompetent workers. Completely ignored my order for twenty minutes and finished the police officers first just because they felt like doing so. Then also yelled rudely at a customer for being annoyed that they kept screwing up his order instead of trying to help out politely.

Restaurant staff not good and very bad behaviour

restaurant staff very bed behaviour and not good

This restaurant staff is very bed and behavior not good

Sorry but for 11 per footlong and then so topped, almost no chicken and cheese. Unfortunately, you can no longer watch and say anything while it is being prepared. There was a wall in front of it because of terminals. I ordered takeout and only then noticed it.

The new payment terminals randomly refuse to initialize. The only solution to the problem is to restart your order from the beginning and hope that it decides to allow you to pay. The sandwiches are fine, but the new technology needs better troubleshooting.

Paid extra for guacamole and they forgot it. My order also didn't have any tomatoes despite me ordering them. The whole shop is set up in a way so you can't see the process of preparing the sub, otherwise I could have seen and told them. The owner is basically setting the workers up for failure. I'd love to request a refund because 12€ (or more) for a footlong with half the ingredients missing feels like a crime but the store doesn't have that option easily available. I can just go somewhere else to get robbed. Personally won't be going to Subway again since the prices have doubled and the service has declined.

You can't order the sub of the day at the advertised price (€5.99) because it's not available or stored in the terminal. This was the explanation of the unqualified employee, who unfortunately doesn't speak German. The price would therefore be €9.44. The store could just as well close.

Das große Chicken-Teriyaki wird laut Aushang für EUR 9,99 angeboten. Beim Bezahlen sind es dann plötzlich EUR 10,99. Die Mitarbeiter beteuern, dass sie da nichts dafür können, aber mein Mitleid hält sich in Grenzen. Weiter sticht negativ der massive Vorbau mit den Bezahlschaltern ins Auge. Man sieht die Auslagen/Zutaten gar nicht. Wenn man von der Seite zuschaut fällt einem aber schon auf, dass eher „sparsam“ belegt wird, zumindest wenn ich das mit anderen Subways vergleiche. Immerhin war der Mitarbeiter damit einverstanden, dass ich das Sandwich dann nicht zu diesem Preis akzeptiere. Also, aufgrund der Lage ziemlich abseits zur Bahnhofshaupthalle und der Art wie dieser Subway geführt wird, sage ich dieser Unternehmung keine prosperierende Zukunft voraus.

The employees are very friendly

Filthy, the bread is three days old, it is dry and crumbles in my hands, as soon as you order, you can't see the ingredients, it's quite disturbing. Non-existent staff

It takes much longer with the new self terminals…

Nikunj and team has been doing great despite being very busy here.

Staff is very nyc and friendly and food is osm

Absolutely worst subway ever The service was extremely cheeky and was difficult to understand in either German or English. The bread wasn't toasted properly, you only wanted cash even though the card reader obviously worked and you are charged a deposit for a drink that you drink on site and then the deposit is not accepted again... I'm speechless. Never again

If you don't want to work and want to wait 30 minutes for your sandwich, you've come to the right place! Incompetence coupled with rip-offs are at home here. Don't come here and donate your money instead!

An absolute shame. If I could give zero stars, I would. Ordered at 9:00 PM, delivered at 10:20 PM for… NOTHING. There was a Buy One, Get One Free deal on Uber Eats, so we picked two large sandwiches (paying €5.50 extra per sandwich), plus a portion of Waffle Fries, supposedly 150-200g. And what did we get? • Two half sandwiches. Not two large, not even two regular. Two halves. The ingredients are wrong. At least we have a bit of cold tasteless chicken. • The Waffle Fries? Literally four fries. Not a portion, not even close. FOUR cold fries. • All this for €25 and some change, for a sandwich that was ugly, bad, and took 1 hour and 15 minutes to prepare. Honestly, this is plain robbery. Terrible quality, awful service, and an absolute scam. Avoid at all costs.

the new service system is a disaster, the waiting time for a sandwich is almost three times as long as usual, half of the terminals do not work properly and hang when paying with a card, and at the service counter you cannot pay with a card, and you cannot see the ingredients from which they are prepared - and that was Subway's calling card, a tragedy If the staff finds that one of the terminals is not working, they should post a notice and not rip off other customers.

The two of us were there yesterday. Three employees, it took forever, even though the store was deserted! The order was prepared incorrectly!!! Wrong sauces, wrong toppings, floppy bread!

Card payment not possible Staff overwhelmed by the new technology Food cold The new system is total rubbish Paying cash was a hassle, no change

I ordered lunch and they prepared the sandwich incorrectly. No sauces were added. Everything is wrong with the order. Catastrophic!

Worst subway I've ever been to. Sub was old and dry and half of the toppings you ordered weren't on there at all, nor were the extras you paid for. I waited 20 minutes for half a sub, so I'd rather go to McDonald's, they're quicker. The restaurant generally looks very dingy, but you only notice it when, like me, you have to sit there for almost half an hour. Never ever subway again

Customers service was nice and food are tasty....

Unfortunately you can only order digitally at the terminal. You can no longer see the ingredients because they are hidden behind a wall. Everything now takes a lot longer to click through. Gloves will NOT be changed after cash payment! Hygiene?!

There were burger towels, crumbs, food everywhere on the floor and the tables were still dirty even though there were no customers except me and the employees were looking at their cell phones.🤨😑 But the food was actually delicious and it's great that you can choose all the ingredients yourself. Only the chicken consisted only of penade and the bun fell apart very badly.🍞 And the price is really high!!😬

Very unfriendly. Don't understand German

Very unfriendly staff, after an error at the terminal it was no longer possible to pay and you had to place the order again.

They messed up my order, pretty much put everything on my sandwich that I didn’t order, was still tasty tho.

Unfortunately the subway has become very bad. Orders now have to be placed via a terminal with (as of February 25) immature menu navigation. It is not possible to order from employees. The terminals with walls create a privacy screen so that you cannot see the ingredients and the preparation process. You could position yourself at the checkout and have a look at it, but it would then be sent back. Normally that wouldn't be a problem, but when you get a sub in which the chicken is only on one half of the food long and what feels like half of the salad components are missing, the idea that the system has it comes to mind. In addition, the terminal also eliminates options such as little corn, olives only on one side, etc.

It's a shame, this was once one of the best Subway branches in Berlin, but unfortunately the machines have now been introduced here too in order to put employees behind the counter with whom you can't communicate. Like at McDonalds, you only get pre-made choices without having any individual influence on the salad topping of the sandwich. A request such as extra jalapeños or half with the sauce and the other half with the other sauce is no longer possible. Very unfortunate. This no longer has anything to do with Subway's original concept. There is also less topping than before and you can no longer freely look at the ingredients and how the sandwich is topped. This is all now covered by the machines.

I've eaten in this branch a few times now and I'm quite disappointed (especially in comparison with other (inter)national branches. When I entered the branch I wasn't greeted in a friendly manner once, usually after 1 minute I received a "Hi" from my waitress, who turned away from me and remained busy with other things, as has happened here again and again. This should be retrained. My clear and direct questions as to whether one or the other campaign (which I present on my smartphone from the Subway app) will not be answered are also not answered; a lot of perplexity leads to minutes of questions among colleagues and attempts to book in the terminal. Ultimately, this branch took part in every campaign. When it comes to serving customers' requests, I get the impression that either people aren't paying attention or there is a significant lack of communication on the part of the staff. If I order a Tuna Footlong and it is filled without any special requests, it is unclear to me why a price of over €10 is asked at the checkout. The price notice (see picture) in the shop window shows €8.39 and the digital display above the counter shows €8.99. Other prices such as the chicken teriyaki are also significantly more expensive inside, contrary to the legally required price display in the shop window, although Subway had recently significantly increased prices across Germany anyway. The quality of the freshly baked subs is OK, but so soft that it has little cohesion. So it's better to enjoy it on a stable surface, otherwise there will be a huge mess. Ingredients appear fresh, but unfortunately the cleanliness of the store often leaves a lot to be desired. Some tables and seating are too narrow and dirty. Even if on average I experienced fewer customers in the branch than elsewhere, there were enough employees present. Unfortunately, no one seems to feel responsible for the cleaning. Opening times are also very flexible. Today the cover of the ingredients was closed before 9 p.m., I had the impression that it was about to close. But on the internet it says 11:30 p.m., and on the notice board in the store it says 11:00 p.m. Update 1/18/25: As I found out after my visit, the employee had, without my knowledge/consent, offset my bonus points balance of over 1000 points when I collected it and even received €2.50 instead of the €4.49 I had previously received. If he has problems with his cash register, it is his problem and not the customer's and, above all, he must not use the customer's points unintentionally!

The worst subway visit of my life. The staff couldn't speak a word of German and everything went wrong with the orders because the staff was Indian and they could only speak a bit of English. I recommend the store to people who want to go through hell.

I didn't even have the chance to pay and whilst I was waiting with my friends the manager got angry and left his team. This has to be the worst subway I've ever been in.

Worst food worst employees worst service i think caelid in elden ring is more enjoyable

Ordered on Uber Eats unfortunately 5/5 subs came wrong

Food comes cold at a distance of 10 minutes

Very nice staff, and the food was also very tasty

Nice employees eat delicious food

Good service, and nice sandwich

The employees are very nice and the food tastes perfect!!!!

Good service really nice and food service

Great customer service, very polite employees! Thanks to the team.

The guy name masum and manager khan totally bad they dont know how to respect rider i am a liefrando rider and they are treating riders very bad really really bad experience

Totally bad, both employees are playing on their cell phones, paying no attention at all and talking to each other without a break

Very bad, extremely slow, very poor understanding of language. Also don't want to accept vouchers. Salami faded, i.e. old. What a shame, considering the most expensive sandwich in the world.

Cashier was rude. Cashier named Masum was really rude and absolutely unprofessional. Other guy Asif was fine

DO NOT ORDER FROM THERE !! I ordered few days ago the plant-based chicken Teriyaki sub and i got one with real meat noticed after eating few bites .. felt very disappointed and disgusted

It‘s a great place to grab a quick sandwich when traveling. The staff was very efficient and the sandwiches were as expected.

Good price ratio with many offers and a short waiting time

Very nice and friendly and funny :) Thank you

It was very tasty, very good service.

We were served by Massim at Subway at Ostbahnhof at around 8:00 p.m., and unfortunately the service was extremely unsatisfactory. Not only was he very slow and overwhelmed, he was also extremely aggressive and unfriendly. Since he didn't speak my two friends' language, German, he made several mistakes when ordering. When we pointed out to him that we had ordered something else, he reacted extremely rudely and explained that he had to serve over 300 guests a day and couldn't spend time with us and our special requests. There was no trace of insight. When we commented that this was not good service, we were verbally attacked. Mistakes can happen to any customer, but four in a row and then arguing is unacceptable. We tried to talk to him rationally several times, but at some point I gave him my opinion.

Bad service employee puts my food incomplete on the checkout area and makes me stand for 5 minutes food cold employee aggressive

This is probably only Subway in world where Quality is very poor. Sandwich taste was not good. They must be using poor quality ingredients. Hygiene is ok but not upto Subway standards.

Probably the worst sub I've ever eaten in the world!

Although there are vouchers online and it is also displayed online that the store accepts vouchers, the employee was unable to implement this and I could not redeem the vouchers.

Staff is very friendly and food is amazing 🤩 Food served late night 🤩

Worst Subway store I've ever been to. I really advise everyone not to dine in this fast food chain. There are at least four employees in the store, two of whom stand around and do absolutely nothing. 1 employee takes care of filling the baguettes, of course in slow motion as it should be. Meanwhile, there is an employee at the checkout who doesn't do anything except chat with friends/family. If you're the only person in the store, you're in luck! Your waiting time is only at least 10 minutes from order to payment. If there are 2 or 3 people in front of you, allow 30 - 45 minutes. Anyone who values ​​their time in life should not queue. I advise the operator to hire sensible staff. An absolute disgrace.

Good food , nice staff and good service. Highly recommended...:)

Quick and easy meal at Subway. Fresh ingredients, friendly service, and a tasty sandwich. Perfect for a fast lunch!

Very aggressive staff You have to be careful if you order something and if you don't have a small amount of money it won't be welcomed. Quality compared to other countries Awful. Unfortunately, the cleanliness of the store is not good either. The chairs are dirty and the floor is disgusting Very sad !!! Never again

Unfortunately very disappointing visit to Subway at S Ostbahnhof. Already 1.5 hours before closing time there were hardly any vegetables left to choose from and onions were completely out. I wanted my bread to be double toasted, but it was only toasted once. When I asked, they claimed it had already been toasted twice, which was definitely not the case. I also had to point out before closing the sub that I wanted salt and pepper - otherwise it would have been packed without seasoning. Unfortunately there was too much pepper on it, so my mouth burned. All in all, not a satisfactory experience.

It is one of the best subways in Berlin, the employees are super friendly and polite. The food was also ready very quickly.

very friendly staff. Food tasted great

Very good service Mega tasty love it

Best service and friendly staff

Best service and best food in Berlin.. masum so friendly

Nice and friendly service and tasty sub!

Can barely speak German and charged us too much

Never again. Not anyone who can speak German. I don't feel like placing my order in English

Yesterday we treated ourselves to the first meal of the day at Subway after a long drive. It couldn't be explained to us why a side dish on the sandwich costs a whopping €2.50. The employees were unfriendly and not customer oriented at all. But the worst thing is that less than two hours after eating the sub, my partner threw everything out of his body in every way. It's unbelievable that we have to deal with food poisoning now. But with such a work ethic, nothing surprises me anymore! I am beyond disappointed and cannot express how angry I am!

We went to try it for the first time. Good food and good value for money. But horrible staff. We spoke to them in English to understand each other and they responded to us in German. They didn't try to help us in any way and on top of that they made our order wrong. We wanted the menu and we told them, but the clerk only gave us the sandwich and that was it (without the drink or the cookie for dessert). At least they weren't so incompetent as to overcharge us. Come on, a huge disappointment.

Ordered via Uber Eats: None of the extra requests were fulfilled, “Buy one get one free” - still only 1 sub, no one answers the phone or responds to messages, the subs are loveless and unusually empty... never again.

Unfortunately, Khan was very rude to me and I felt very uncomfortable with him

The worst subway branch in all of Berlin! The employees constantly understand 0.0 words in German and even with English this is not guaranteed. They often feel like they have no idea what they are actually selling. It's just cruel! They couldn't even put the food in a bag, even when there was basically nothing going on. I don't come here anymore, even though I like going to Subway, but after the umpteenth time I've had enough!

Most evil subway ever. No deposit returns on bottles sold. This is illegal. Employees speak neither German nor English. Didn't receive what was ordered, paid too much. Tables dirty.

Were there on a Sunday. Between 12 and 1 p.m. It was also very empty so we were able to order quickly. My companion got sandwiches and were happy with them too. However, what I had was a disaster... the waffle fries and the nuggets were somewhat warm but far from crispy. It's rather wobbly... the worst thing was the coffee... I ordered a large one (the cup was pretty normal for me) and the contents were just 10-15% full. And when we talked about it, all we got was "that's the way it is"... a shame about the money...

When we got there today we were the only guests. There were 2 very unmotivated employees on site who barely spoke German. They put the wrong baguette on me and didn't put onions on it. Unfortunately they also didn't understand how to redeem my coupon. It's a real shame that the customer is no longer king, but is just being robbed of a lot of money for little food...

Very slow and unfriendly staff never again!

Fast processing (restaurant was also empty) with little communication. Unfortunately, the bread was incredibly dry, despite double cheese and 2 sauces. If you're hungry, you'll still get full - but I wouldn't go there again.

Saddest sandwich I have ever had... enttäuscht... They only want you to buy extra toppings. They just allow you to add 3 vegetables. WHAT?! ...

I bought 9 cookies for my colleagues today. 3 arrived. When I tried to clarify the problem via Uber or by phone, no one was available. So I went there after work so I didn't have to pay €5.50 per cookie. All I got were cookies, which I no longer need since my colleague is now on maternity leave... I love the food from Subways. But it would also be nice if you got what you paid for... I don't go here anymore... Unfortunately, this is not an isolated case with deliveries, so I can only really recommend Subways locally. You get ripped off by ordering!

Speaks Do any of the employees speak German? I asked questions and they wouldn't be answered, in the end there wasn't enough change, never again

Never had such a bad sub. I'm never going here again

Unfortunately not recommended.They serve very few ingredients and assemble the sandwich to your liking without asking what you want. Basically it's not a subway

I ordered via Uber Eats. Chicken teriyaki with everything that was possible. Red onions, jalapeños, fried onions and peppercorns were missing from the order. It's a lesson to me

All good. Friendly and fast. Quality is what you'd expect, Deal of the day sub is €3,50.

Very nice staff and very good food, very tasty

nice food and service is excellent

Food is always delicious! The vegan cheese is an absolute dream and my personal recommendation, even for non-vegans. ;) I sometimes find the communication problems a shame, some employees only speak English, others have difficulties even with English, which is difficult in such a customer-oriented service and leads to delays when ordering. But the food is completely convincing and the selection is large!

Great Coffee. Staff was nice and the restaurant was clean in comparison to other restaurants in ostbahnhof