Subway in Berlin

Very, very bad, slow staff. Absolutely unacceptable.

The food is tasty, but it could be cleaned more often. The digital ordering process is quite convenient. However, it feels like the people working there are slow-motion, which is how long it sometimes takes...

Horrible!!! The fries are cold, the bread is disgusting, it makes you want to vomit.

The slowest subway you can imagine. With the time you take waiting for a sandwich you can go to a restaurant, so don’t waste your time if you’re in a rush. It is of course the fault of the owners who tried to automate the whole thing.

Since my sandwich still wasn't ready after 15 minutes, I left. I had to catch the train. I'm very disappointed with the new screens where you order. Before, you could watch live as your sandwich was being prepared, and it all took less than five minutes. Now it takes 20 minutes for a small sandwich. It's a shame it's no longer an option!

Very long wait times (30 minutes+), no personal service, just screens. This makes it difficult to navigate, and the option to create your own sandwich is hard to find. You also don't know when your order will be ready, as there's no screen to display your order number, nor are the staff calling out or announcing it.

Ordering through the new machines is annoying and takes way too long. I walked into an empty store at 2 p.m., ordered, and waited 10 minutes for a sub. If it only takes that long now, Subway is over for me.

Do not order if the train arrives in the next hour, it might be tight

You had to wait a really long time for your sandwich.

Not compatible with the app at this location, mostly VERY dirty tables. I ordered at the 7up terminal, but there weren't any in the fridge, so I had to get water. I waited 20 minutes for my order and then got an ice-cold sub with what felt like a piece of cold (not toasted, I think) flavorless meat and very little sauce (since the meat and sauce were my only ingredients, I can't comment on anything else). The sub was also only half full. I miss the Subway in my city. You wait 2 minutes, luckily you can order directly at the cashier and pay with card or cash, and the Subway is enjoyable afterward: nice and warm to hot, more than a small piece of meat, enough sauce, and you get what you order. The only thing that was good or normal was the biscuit. It just tasted as good as always. Summary: It was bad, and I want my money back and go to the McDonald's next door. (Then you might even get what you order, and not after 20 minutes and then it feels like it's straight from the freezer.)

We have come to know the true Islam.

Service from employee nikunj is disgusting and he wiped the knife with his pants

If you think you can quickly buy a sub here, you'd better go somewhere else. First of all, they don't seem to have any change at the start of the shift. And then, in the end, it took almost 15 minutes for me to get my food, even though there was no one else ordering before me.

Impossibly slow. 23 minutes for a single sub. There were only 3 orders in front of me. Only had honey oat bread left and stuffed up the order to boot. 100% avoid.

Unfortunately, the sub was cold and made completely wrong. I don't think the employees spoke any German, which isn't a problem in itself, but they should at least translate the orders into English to make things easier for them and to make the orders correctly.

We ordered three subs, and not one of them had the right toppings. Even the bread wasn't right. Furthermore, every piece of bread was completely cold, as was the plant-based chicken, even though three employees were working on it. (This has happened a lot lately.) I think that's a shame, because I'm usually really happy with Subway.

Tablets are absolutely unresponsive and unreliable. the prices displayed by the meal deals are not even close to correct and aim to confuse and scam the customer. loss of personal touch which came from the original ordering system. also it’s completely ambiguous what’s actually in the sub because my teriyaki sub didn’t have chicken on it by default. absolute dumpster fire. if you want to use software for orders, do it right. Fix it

The staff are very friendly and nice and I really enjoyed the food.

Worst Subway I've ever been to. The order was wrong from start to finish. After we brought it up, they said it wasn't reflected in the system. I showed them the receipt and got a cookie instead. The bread was old, the toppings were just thrown on. Impossible, never again!

Staff impossible, you wait for cookies 🍪 over 30 min

You could only order on the screen, and when we received our order, nothing was right. Unfortunately, we had to throw away an incredible amount of food because we hadn't ordered it, and it was stuff we didn't like. On the other hand, things like cheese were completely missing. I like going to Subway, but the experience at Berlin's Ostbahnhof was terrible!

I ordered there and specifically stated that I didn't want tomatoes, but they still got tomatoes on it, which unfortunately I can't tolerate. They also put some nachos on it, and the meat was terrible. The employees didn't understand a word I said. The only thing they didn't mess up was the Pepsi from the bottle.

The staff member was completely overwhelmed with the food preparation! Furthermore, no card payments were possible due to defective card payment terminals!

I was drawn to the store by the offer displayed: €5.99 for a 15 cm sub of the day, with a soft drink and a cookie. Ordering is only possible via the ordering terminals. There, I selected the desired menu item under the "Sub of the Day" menu item. Unfortunately, the device didn't display the special price. A surcharge for the deposit would have been understandable. However, instead of the €5.99 special price, which is also advertised in the fine print, I paid €7.64. I repeated the entry and made sure not to select any paid extras. Since I didn't feel like going anywhere else, I ordered anyway. Unfortunately, the finished sub was missing cheddar and tomatoes. Conclusion: If you have a few euros to spare, you can definitely order a sub there, but check on site to make sure you've got everything. The atmosphere of the store is quite positive, clean, and tidy. After all,

You have to order at the terminal. I tried to pay by card 5 times without success. What a shame.

The new payment terminals randomly refuse to initialize. The only solution to the problem is to restart your order from the beginning and hope that it decides to allow you to pay. The sandwiches are fine, but the new technology needs better troubleshooting.

Biggest dump. I ordered chicken fajita and the chicken was missing. How stupid can the employees be? I'd rather not give them any stars at all.

I'd rather give no stars!!! I only got lettuce on both subs!!!! When you call, no one answers!!!!! What a shitty place!!!!! Don't order from there under any circumstances!!!!! Never experienced anything like this before!

You order a meal and are then told to choose something else because half the items aren't there... Plus, most of the service staff don't speak German...

Disgusting! Dirty! Everything was prepared incorrectly, and there were things on it that I hadn't even ordered. Truly the worst Subway I've ever been to.

The Subway at Ostbahnhof has never been known for good service. Unmotivated and often unfriendly employees are unfortunately the norm here. Example: All the free tables are dirty, and I don't mean just five crumbs. A uniformed employee is sitting directly in the customer area and is on his cell phone. I politely ask if he could please clean the table, and I get the reply, "I'm on a break." Okay, so why is he sitting in the store? As a customer, I'm supposed to check which employee is on a break, or what? He's allowed to take his break, but there was no quick notification to his other colleagues asking them to clean the table. The man continued staring at his cell phone, and I was allowed to go to the next employee myself. That's not even minimal service. Nobody speaks German there anyway, and English is broken at best. Since the switch to mandatory touchscreen ordering, the dining experience has become a complete nightmare. You can't see what's being prepared, and the tablets respond extremely slowly, which unnecessarily lengthens the ordering process. I created a Subway account months ago specifically to speed up the process and collect points. Instead of the flexibility in payment methods I get with other fast-food chains, I was disappointed. The system automatically attempted to pay with Google Pay, even though I hadn't saved that method. After several failed attempts, I finally chose cash. It wasn't until after waiting 20 minutes that I realized my order number wasn't showing up. Why? Because the staff only starts preparing the sandwich AFTER the cash payment. This information isn't clearly communicated anywhere. As a result, I almost missed my train. Until the system change, it was standard practice at Subway to only pay after the food was prepared. Optional card payment at the checkout is also not possible if you've previously selected "Cash on the counter." Inflexible, confusing, and customer-unfriendly. The food didn't look appetizing at all. It was the worst sub I've ever eaten in my life (I've been a customer since around 2008). Conclusion: If you're hungry and in a hurry, you should avoid this location. And all others, too.

VERY DIRTY PLACE, VERY BAD SMELL VERY DIRTY, VERY UNPLEASANT SMELL My order was completely different from what I had placed. The service refused to correct the error.

The f went wrong with this place? During COVID times it was a great Subway restaurant. For example: Why do I get yesterday's cookies at 9 am? I took 5 of them, no discount and worst possible quality. Sandwiches are also worse than average.

This subway is really great. 👍 I've been there a few times lately and have never been disappointed! Of course you can also get the sub of the day there, which will be billed at the terminal before payment! It's not as claimed in the comments here that it doesn't work! Employees are relatively friendly, but of course they are sometimes stressed. But I've been very happy so far and everything has worked out!

Very good Food and nice peronal.

Nice and calm, good workers also

Since switching to machines, every on-site order takes at least 20 minutes

I was really looking forward to a sub but unfortunately the oven was broken and that was the only thing the employee could tell me. She couldn't speak any German and so her stomach remained empty :( And now 2 years later it still hasn't improved, now the toppings have been changed from the order, never again, no fun

Has swapped to a digitised ordering system (on a tablet), which means you can’t fully customer your order, and more importantly when they’re out of stock of something, the staff just substitute it for something else without telling you. This happened to us twice. At least they would give a refund when asked, so an extra point for service.

Please make pickup available again for app users, I would love to save on time by ordering in advance 🙏

I have eat bmt in this subway and i was cheap and tasty food as well as fast service and cleaning there and specially good hygiene in this subway

I didn't eat anything because the service is terrible, two guys who are rude and in total chaos because the two of them have to make sandwiches for 3 people.

Forgot to make my order, then didn’t even say sorry after making me wait for almost 30 minutes. Horrible service

Since the introduction of the ordered terminals, preparation has taken a very long time, today I had to wait 15 minutes. This is very annoying, having to go to a train. The sandwiches are okay, but better in other places.

Literally incompetent workers. Completely ignored my order for twenty minutes and finished the police officers first just because they felt like doing so. Then also yelled rudely at a customer for being annoyed that they kept screwing up his order instead of trying to help out politely.

Worst Subway I've eaten at in my life, totally unfriendly and don't understand any German.

This restaurant staff is very bed and behavior not good

restaurant staff very bed behaviour and not good

Restaurant staff not good and very bad behaviour

Sorry but for 11 per footlong and then so topped, almost no chicken and cheese. Unfortunately, you can no longer watch and say anything while it is being prepared. There was a wall in front of it because of terminals. I ordered takeout and only then noticed it.

Paid extra for guacamole and they forgot it. My order also didn't have any tomatoes despite me ordering them. The whole shop is set up in a way so you can't see the process of preparing the sub, otherwise I could have seen and told them. The owner is basically setting the workers up for failure. I'd love to request a refund because 12€ (or more) for a footlong with half the ingredients missing feels like a crime but the store doesn't have that option easily available. I can just go somewhere else to get robbed. Personally won't be going to Subway again since the prices have doubled and the service has declined.

You can't order the sub of the day at the advertised price (€5.99) because it's not available or stored in the terminal. This was the explanation of the unqualified employee, who unfortunately doesn't speak German. The price would therefore be €9.44. The store could just as well close.

Das große Chicken-Teriyaki wird laut Aushang für EUR 9,99 angeboten. Beim Bezahlen sind es dann plötzlich EUR 10,99. Die Mitarbeiter beteuern, dass sie da nichts dafür können, aber mein Mitleid hält sich in Grenzen. Weiter sticht negativ der massive Vorbau mit den Bezahlschaltern ins Auge. Man sieht die Auslagen/Zutaten gar nicht. Wenn man von der Seite zuschaut fällt einem aber schon auf, dass eher „sparsam“ belegt wird, zumindest wenn ich das mit anderen Subways vergleiche. Immerhin war der Mitarbeiter damit einverstanden, dass ich das Sandwich dann nicht zu diesem Preis akzeptiere. Also, aufgrund der Lage ziemlich abseits zur Bahnhofshaupthalle und der Art wie dieser Subway geführt wird, sage ich dieser Unternehmung keine prosperierende Zukunft voraus.

The employees are very friendly

It takes much longer with the new self terminals…

Filthy, the bread is three days old, it is dry and crumbles in my hands, as soon as you order, you can't see the ingredients, it's quite disturbing. Non-existent staff

Nikunj and team has been doing great despite being very busy here.

Staff is very nyc and friendly and food is osm

Absolutely worst subway ever The service was extremely cheeky and was difficult to understand in either German or English. The bread wasn't toasted properly, you only wanted cash even though the card reader obviously worked and you are charged a deposit for a drink that you drink on site and then the deposit is not accepted again... I'm speechless. Never again

If you don't want to work and want to wait 30 minutes for your sandwich, you've come to the right place! Incompetence coupled with rip-offs are at home here. Don't come here and donate your money instead!

An absolute shame. If I could give zero stars, I would. Ordered at 9:00 PM, delivered at 10:20 PM for… NOTHING. There was a Buy One, Get One Free deal on Uber Eats, so we picked two large sandwiches (paying €5.50 extra per sandwich), plus a portion of Waffle Fries, supposedly 150-200g. And what did we get? • Two half sandwiches. Not two large, not even two regular. Two halves. The ingredients are wrong. At least we have a bit of cold tasteless chicken. • The Waffle Fries? Literally four fries. Not a portion, not even close. FOUR cold fries. • All this for €25 and some change, for a sandwich that was ugly, bad, and took 1 hour and 15 minutes to prepare. Honestly, this is plain robbery. Terrible quality, awful service, and an absolute scam. Avoid at all costs.

the new service system is a disaster, the waiting time for a sandwich is almost three times as long as usual, half of the terminals do not work properly and hang when paying with a card, and at the service counter you cannot pay with a card, and you cannot see the ingredients from which they are prepared - and that was Subway's calling card, a tragedy If the staff finds that one of the terminals is not working, they should post a notice and not rip off other customers.

The two of us were there yesterday. Three employees, it took forever, even though the store was deserted! The order was prepared incorrectly!!! Wrong sauces, wrong toppings, floppy bread!

Card payment not possible Staff overwhelmed by the new technology Food cold The new system is total rubbish Paying cash was a hassle, no change

I ordered lunch and they prepared the sandwich incorrectly. No sauces were added. Everything is wrong with the order. Catastrophic!

Worst subway I've ever been to. Sub was old and dry and half of the toppings you ordered weren't on there at all, nor were the extras you paid for. I waited 20 minutes for half a sub, so I'd rather go to McDonald's, they're quicker. The restaurant generally looks very dingy, but you only notice it when, like me, you have to sit there for almost half an hour. Never ever subway again

Customers service was nice and food are tasty....

Unfortunately you can only order digitally at the terminal. You can no longer see the ingredients because they are hidden behind a wall. Everything now takes a lot longer to click through. Gloves will NOT be changed after cash payment! Hygiene?!

There were burger towels, crumbs, food everywhere on the floor and the tables were still dirty even though there were no customers except me and the employees were looking at their cell phones.🤨😑 But the food was actually delicious and it's great that you can choose all the ingredients yourself. Only the chicken consisted only of penade and the bun fell apart very badly.🍞 And the price is really high!!😬

Very unfriendly. Don't understand German

Very unfriendly staff, after an error at the terminal it was no longer possible to pay and you had to place the order again.

They messed up my order, pretty much put everything on my sandwich that I didn’t order, was still tasty tho.

It's a shame, this was once one of the best Subway branches in Berlin, but unfortunately the machines have now been introduced here too in order to put employees behind the counter with whom you can't communicate. Like at McDonalds, you only get pre-made choices without having any individual influence on the salad topping of the sandwich. A request such as extra jalapeños or half with the sauce and the other half with the other sauce is no longer possible. Very unfortunate. This no longer has anything to do with Subway's original concept. There is also less topping than before and you can no longer freely look at the ingredients and how the sandwich is topped. This is all now covered by the machines.

Unfortunately the subway has become very bad. Orders now have to be placed via a terminal with (as of February 25) immature menu navigation. It is not possible to order from employees. The terminals with walls create a privacy screen so that you cannot see the ingredients and the preparation process. You could position yourself at the checkout and have a look at it, but it would then be sent back. Normally that wouldn't be a problem, but when you get a sub in which the chicken is only on one half of the food long and what feels like half of the salad components are missing, the idea that the system has it comes to mind. In addition, the terminal also eliminates options such as little corn, olives only on one side, etc.

I've eaten in this branch a few times now and I'm quite disappointed (especially in comparison with other (inter)national branches. When I entered the branch I wasn't greeted in a friendly manner once, usually after 1 minute I received a "Hi" from my waitress, who turned away from me and remained busy with other things, as has happened here again and again. This should be retrained. My clear and direct questions as to whether one or the other campaign (which I present on my smartphone from the Subway app) will not be answered are also not answered; a lot of perplexity leads to minutes of questions among colleagues and attempts to book in the terminal. Ultimately, this branch took part in every campaign. When it comes to serving customers' requests, I get the impression that either people aren't paying attention or there is a significant lack of communication on the part of the staff. If I order a Tuna Footlong and it is filled without any special requests, it is unclear to me why a price of over €10 is asked at the checkout. The price notice (see picture) in the shop window shows €8.39 and the digital display above the counter shows €8.99. Other prices such as the chicken teriyaki are also significantly more expensive inside, contrary to the legally required price display in the shop window, although Subway had recently significantly increased prices across Germany anyway. The quality of the freshly baked subs is OK, but so soft that it has little cohesion. So it's better to enjoy it on a stable surface, otherwise there will be a huge mess. Ingredients appear fresh, but unfortunately the cleanliness of the store often leaves a lot to be desired. Some tables and seating are too narrow and dirty. Even if on average I experienced fewer customers in the branch than elsewhere, there were enough employees present. Unfortunately, no one seems to feel responsible for the cleaning. Opening times are also very flexible. Today the cover of the ingredients was closed before 9 p.m., I had the impression that it was about to close. But on the internet it says 11:30 p.m., and on the notice board in the store it says 11:00 p.m. Update 1/18/25: As I found out after my visit, the employee had, without my knowledge/consent, offset my bonus points balance of over 1000 points when I collected it and even received €2.50 instead of the €4.49 I had previously received. If he has problems with his cash register, it is his problem and not the customer's and, above all, he must not use the customer's points unintentionally!

I didn't even have the chance to pay and whilst I was waiting with my friends the manager got angry and left his team. This has to be the worst subway I've ever been in.

Worst food worst employees worst service i think caelid in elden ring is more enjoyable

The worst subway visit of my life. The staff couldn't speak a word of German and everything went wrong with the orders because the staff was Indian and they could only speak a bit of English. I recommend the store to people who want to go through hell.

Ordered on Uber Eats unfortunately 5/5 subs came wrong

Food comes cold at a distance of 10 minutes

Very nice staff, and the food was also very tasty

Nice employees eat delicious food

Good service, and nice sandwich

Good service really nice and food service

The employees are very nice and the food tastes perfect!!!!

Great customer service, very polite employees! Thanks to the team.

The guy name masum and manager khan totally bad they dont know how to respect rider i am a liefrando rider and they are treating riders very bad really really bad experience

Totally bad, both employees are playing on their cell phones, paying no attention at all and talking to each other without a break

Very bad, extremely slow, very poor understanding of language. Also don't want to accept vouchers. Salami faded, i.e. old. What a shame, considering the most expensive sandwich in the world.

Cashier was rude. Cashier named Masum was really rude and absolutely unprofessional. Other guy Asif was fine

DO NOT ORDER FROM THERE !! I ordered few days ago the plant-based chicken Teriyaki sub and i got one with real meat noticed after eating few bites .. felt very disappointed and disgusted

It‘s a great place to grab a quick sandwich when traveling. The staff was very efficient and the sandwiches were as expected.

Good price ratio with many offers and a short waiting time

It was very tasty, very good service.

Very nice and friendly and funny :) Thank you

Bad service employee puts my food incomplete on the checkout area and makes me stand for 5 minutes food cold employee aggressive

We were served by Massim at Subway at Ostbahnhof at around 8:00 p.m., and unfortunately the service was extremely unsatisfactory. Not only was he very slow and overwhelmed, he was also extremely aggressive and unfriendly. Since he didn't speak my two friends' language, German, he made several mistakes when ordering. When we pointed out to him that we had ordered something else, he reacted extremely rudely and explained that he had to serve over 300 guests a day and couldn't spend time with us and our special requests. There was no trace of insight. When we commented that this was not good service, we were verbally attacked. Mistakes can happen to any customer, but four in a row and then arguing is unacceptable. We tried to talk to him rationally several times, but at some point I gave him my opinion.

This is probably only Subway in world where Quality is very poor. Sandwich taste was not good. They must be using poor quality ingredients. Hygiene is ok but not upto Subway standards.

Probably the worst sub I've ever eaten in the world!

Although there are vouchers online and it is also displayed online that the store accepts vouchers, the employee was unable to implement this and I could not redeem the vouchers.