Subway in Berlin

Customers service was nice and food are tasty....

There were burger towels, crumbs, food everywhere on the floor and the tables were still dirty even though there were no customers except me and the employees were looking at their cell phones.🤨😑 But the food was actually delicious and it's great that you can choose all the ingredients yourself. Only the chicken consisted only of penade and the bun fell apart very badly.🍞 And the price is really high!!😬

Unfortunately you can only order digitally at the terminal. You can no longer see the ingredients because they are hidden behind a wall. Everything now takes a lot longer to click through. Gloves will NOT be changed after cash payment! Hygiene?!

Very unfriendly staff, after an error at the terminal it was no longer possible to pay and you had to place the order again.

Very unfriendly. Don't understand German

They messed up my order, pretty much put everything on my sandwich that I didn’t order, was still tasty tho.

Unfortunately the subway has become very bad. Orders now have to be placed via a terminal with (as of February 25) immature menu navigation. It is not possible to order from employees. The terminals with walls create a privacy screen so that you cannot see the ingredients and the preparation process. You could position yourself at the checkout and have a look at it, but it would then be sent back. Normally that wouldn't be a problem, but when you get a sub in which the chicken is only on one half of the food long and what feels like half of the salad components are missing, the idea that the system has it comes to mind. In addition, the terminal also eliminates options such as little corn, olives only on one side, etc.

It's a shame, this was once one of the best Subway branches in Berlin, but unfortunately the machines have now been introduced here too in order to put employees behind the counter with whom you can't communicate. Like at McDonalds, you only get pre-made choices without having any individual influence on the salad topping of the sandwich. A request such as extra jalapeños or half with the sauce and the other half with the other sauce is no longer possible. Very unfortunate. This no longer has anything to do with Subway's original concept. There is also less topping than before and you can no longer freely look at the ingredients and how the sandwich is topped. This is all now covered by the machines.

I've eaten in this branch a few times now and I'm quite disappointed (especially in comparison with other (inter)national branches. When I entered the branch I wasn't greeted in a friendly manner once, usually after 1 minute I received a "Hi" from my waitress, who turned away from me and remained busy with other things, as has happened here again and again. This should be retrained. My clear and direct questions as to whether one or the other campaign (which I present on my smartphone from the Subway app) will not be answered are also not answered; a lot of perplexity leads to minutes of questions among colleagues and attempts to book in the terminal. Ultimately, this branch took part in every campaign. When it comes to serving customers' requests, I get the impression that either people aren't paying attention or there is a significant lack of communication on the part of the staff. If I order a Tuna Footlong and it is filled without any special requests, it is unclear to me why a price of over €10 is asked at the checkout. The price notice (see picture) in the shop window shows €8.39 and the digital display above the counter shows €8.99. Other prices such as the chicken teriyaki are also significantly more expensive inside, contrary to the legally required price display in the shop window, although Subway had recently significantly increased prices across Germany anyway. The quality of the freshly baked subs is OK, but so soft that it has little cohesion. So it's better to enjoy it on a stable surface, otherwise there will be a huge mess. Ingredients appear fresh, but unfortunately the cleanliness of the store often leaves a lot to be desired. Some tables and seating are too narrow and dirty. Even if on average I experienced fewer customers in the branch than elsewhere, there were enough employees present. Unfortunately, no one seems to feel responsible for the cleaning. Opening times are also very flexible. Today the cover of the ingredients was closed before 9 p.m., I had the impression that it was about to close. But on the internet it says 11:30 p.m., and on the notice board in the store it says 11:00 p.m. Update 1/18/25: As I found out after my visit, the employee had, without my knowledge/consent, offset my bonus points balance of over 1000 points when I collected it and even received €2.50 instead of the €4.49 I had previously received. If he has problems with his cash register, it is his problem and not the customer's and, above all, he must not use the customer's points unintentionally!

Worst food worst employees worst service i think caelid in elden ring is more enjoyable

I didn't even have the chance to pay and whilst I was waiting with my friends the manager got angry and left his team. This has to be the worst subway I've ever been in.

The worst subway visit of my life. The staff couldn't speak a word of German and everything went wrong with the orders because the staff was Indian and they could only speak a bit of English. I recommend the store to people who want to go through hell.

Ordered on Uber Eats unfortunately 5/5 subs came wrong

Food comes cold at a distance of 10 minutes

Very nice staff, and the food was also very tasty

Nice employees eat delicious food

Good service, and nice sandwich

Good service really nice and food service

The employees are very nice and the food tastes perfect!!!!

Great customer service, very polite employees! Thanks to the team.

The guy name masum and manager khan totally bad they dont know how to respect rider i am a liefrando rider and they are treating riders very bad really really bad experience

Totally bad, both employees are playing on their cell phones, paying no attention at all and talking to each other without a break

Very bad, extremely slow, very poor understanding of language. Also don't want to accept vouchers. Salami faded, i.e. old. What a shame, considering the most expensive sandwich in the world.

Cashier was rude. Cashier named Masum was really rude and absolutely unprofessional. Other guy Asif was fine

DO NOT ORDER FROM THERE !! I ordered few days ago the plant-based chicken Teriyaki sub and i got one with real meat noticed after eating few bites .. felt very disappointed and disgusted

It‘s a great place to grab a quick sandwich when traveling. The staff was very efficient and the sandwiches were as expected.

Good price ratio with many offers and a short waiting time

It was very tasty, very good service.

Very nice and friendly and funny :) Thank you

We were served by Massim at Subway at Ostbahnhof at around 8:00 p.m., and unfortunately the service was extremely unsatisfactory. Not only was he very slow and overwhelmed, he was also extremely aggressive and unfriendly. Since he didn't speak my two friends' language, German, he made several mistakes when ordering. When we pointed out to him that we had ordered something else, he reacted extremely rudely and explained that he had to serve over 300 guests a day and couldn't spend time with us and our special requests. There was no trace of insight. When we commented that this was not good service, we were verbally attacked. Mistakes can happen to any customer, but four in a row and then arguing is unacceptable. We tried to talk to him rationally several times, but at some point I gave him my opinion.

Bad service employee puts my food incomplete on the checkout area and makes me stand for 5 minutes food cold employee aggressive

This is probably only Subway in world where Quality is very poor. Sandwich taste was not good. They must be using poor quality ingredients. Hygiene is ok but not upto Subway standards.

Probably the worst sub I've ever eaten in the world!

Although there are vouchers online and it is also displayed online that the store accepts vouchers, the employee was unable to implement this and I could not redeem the vouchers.

Worst Subway store I've ever been to. I really advise everyone not to dine in this fast food chain. There are at least four employees in the store, two of whom stand around and do absolutely nothing. 1 employee takes care of filling the baguettes, of course in slow motion as it should be. Meanwhile, there is an employee at the checkout who doesn't do anything except chat with friends/family. If you're the only person in the store, you're in luck! Your waiting time is only at least 10 minutes from order to payment. If there are 2 or 3 people in front of you, allow 30 - 45 minutes. Anyone who values ​​their time in life should not queue. I advise the operator to hire sensible staff. An absolute disgrace.

Staff is very friendly and food is amazing 🤩 Food served late night 🤩

Very aggressive staff You have to be careful if you order something and if you don't have a small amount of money it won't be welcomed. Quality compared to other countries Awful. Unfortunately, the cleanliness of the store is not good either. The chairs are dirty and the floor is disgusting Very sad !!! Never again

Quick and easy meal at Subway. Fresh ingredients, friendly service, and a tasty sandwich. Perfect for a fast lunch!

Good food , nice staff and good service. Highly recommended...:)

Unfortunately very disappointing visit to Subway at S Ostbahnhof. Already 1.5 hours before closing time there were hardly any vegetables left to choose from and onions were completely out. I wanted my bread to be double toasted, but it was only toasted once. When I asked, they claimed it had already been toasted twice, which was definitely not the case. I also had to point out before closing the sub that I wanted salt and pepper - otherwise it would have been packed without seasoning. Unfortunately there was too much pepper on it, so my mouth burned. All in all, not a satisfactory experience.

very friendly staff. Food tasted great

It is one of the best subways in Berlin, the employees are super friendly and polite. The food was also ready very quickly.

Very good service Mega tasty love it

Best service and best food in Berlin.. masum so friendly

Best service and friendly staff

Nice and friendly service and tasty sub!

Can barely speak German and charged us too much

Never again. Not anyone who can speak German. I don't feel like placing my order in English

Yesterday we treated ourselves to the first meal of the day at Subway after a long drive. It couldn't be explained to us why a side dish on the sandwich costs a whopping €2.50. The employees were unfriendly and not customer oriented at all. But the worst thing is that less than two hours after eating the sub, my partner threw everything out of his body in every way. It's unbelievable that we have to deal with food poisoning now. But with such a work ethic, nothing surprises me anymore! I am beyond disappointed and cannot express how angry I am!

We went to try it for the first time. Good food and good value for money. But horrible staff. We spoke to them in English to understand each other and they responded to us in German. They didn't try to help us in any way and on top of that they made our order wrong. We wanted the menu and we told them, but the clerk only gave us the sandwich and that was it (without the drink or the cookie for dessert). At least they weren't so incompetent as to overcharge us. Come on, a huge disappointment.

Ordered via Uber Eats: None of the extra requests were fulfilled, “Buy one get one free” - still only 1 sub, no one answers the phone or responds to messages, the subs are loveless and unusually empty... never again.

Unfortunately, Khan was very rude to me and I felt very uncomfortable with him

The worst subway branch in all of Berlin! The employees constantly understand 0.0 words in German and even with English this is not guaranteed. They often feel like they have no idea what they are actually selling. It's just cruel! They couldn't even put the food in a bag, even when there was basically nothing going on. I don't come here anymore, even though I like going to Subway, but after the umpteenth time I've had enough!

Most evil subway ever. No deposit returns on bottles sold. This is illegal. Employees speak neither German nor English. Didn't receive what was ordered, paid too much. Tables dirty.

Were there on a Sunday. Between 12 and 1 p.m. It was also very empty so we were able to order quickly. My companion got sandwiches and were happy with them too. However, what I had was a disaster... the waffle fries and the nuggets were somewhat warm but far from crispy. It's rather wobbly... the worst thing was the coffee... I ordered a large one (the cup was pretty normal for me) and the contents were just 10-15% full. And when we talked about it, all we got was "that's the way it is"... a shame about the money...

When we got there today we were the only guests. There were 2 very unmotivated employees on site who barely spoke German. They put the wrong baguette on me and didn't put onions on it. Unfortunately they also didn't understand how to redeem my coupon. It's a real shame that the customer is no longer king, but is just being robbed of a lot of money for little food...

Very slow and unfriendly staff never again!

Fast processing (restaurant was also empty) with little communication. Unfortunately, the bread was incredibly dry, despite double cheese and 2 sauces. If you're hungry, you'll still get full - but I wouldn't go there again.

Saddest sandwich I have ever had... enttäuscht... They only want you to buy extra toppings. They just allow you to add 3 vegetables. WHAT?! ...

I bought 9 cookies for my colleagues today. 3 arrived. When I tried to clarify the problem via Uber or by phone, no one was available. So I went there after work so I didn't have to pay €5.50 per cookie. All I got were cookies, which I no longer need since my colleague is now on maternity leave... I love the food from Subways. But it would also be nice if you got what you paid for... I don't go here anymore... Unfortunately, this is not an isolated case with deliveries, so I can only really recommend Subways locally. You get ripped off by ordering!

Speaks Do any of the employees speak German? I asked questions and they wouldn't be answered, in the end there wasn't enough change, never again

Never had such a bad sub. I'm never going here again

Unfortunately not recommended.They serve very few ingredients and assemble the sandwich to your liking without asking what you want. Basically it's not a subway

I ordered via Uber Eats. Chicken teriyaki with everything that was possible. Red onions, jalapeños, fried onions and peppercorns were missing from the order. It's a lesson to me

All good. Friendly and fast. Quality is what you'd expect, Deal of the day sub is €3,50.

Very nice staff and very good food, very tasty

nice food and service is excellent

Food is always delicious! The vegan cheese is an absolute dream and my personal recommendation, even for non-vegans. ;) I sometimes find the communication problems a shame, some employees only speak English, others have difficulties even with English, which is difficult in such a customer-oriented service and leads to delays when ordering. But the food is completely convincing and the selection is large!

Great Coffee. Staff was nice and the restaurant was clean in comparison to other restaurants in ostbahnhof

Subway itself has really gotten worse in the last year, but the store in Ostbahnhof is terrible. Employees can't even get subs that are completely wrong in German, totally condescending towards women and motivation and customer friendliness are no longer so important. The lettuce was already brown, so there were definitely no fresh ingredients there.

Best subway in Berlin. Fresh food and friendly staff. I would recommend everyone to visit this place

Dont go there. The employees were rude and it felt like they didnt want to serve us. Didnt feel welcome there and will not recommend to anyone. If you need food there are other options with better customer service nearby.

I got totally frozen chicken and bread what the hell is pay 16€ for full order. I tried to call them its not reachable i tried 20times calling them in all the websites restaurant no is not reachable. Totally waste my money.

Disappointing experience in the restaurant. Employees have no control over logistics inside, you can wait for 15 minutes and nobody will ask you what you want or at least let you know that your order will be taken after the person is done with another task. It takes quite long time for preparation of the meal. I asked the employee to just continue preparing my meal while I go to the shop (it was shortly before train departure), they didn’t offer to pay in advance which I would of course do. So while I was gone they just put my half-prepared meal to the side and continued when I came back.

Very tasty food, but also very expensive.

We didn't get what we wanted. The salesman had no idea what he was doing, constantly pointed out to us that everything costs extra and we couldn't put anything together ourselves because they just wanted to stick to their menus. In the end we had something completely different than what we wanted. But the quality was OK and that's the only reason I got the two stars! Never again

When you come in there is no overview of the bread, you are not greeted or asked what you want. The cheese was so melted after coming out of the oven that you could almost call it a sub without cheese. When you eat a salad, you mumble something to yourself and then you just slap something on top. When it comes to the sauce, you can then decide on your own after being asked whether you want a specific sauce. I then said that I would like 2 sauces and was asked again if I was sure (YES I AM). When I wanted another cookie, they tried to sell me two and when it came to paying, as a customer you had to look at the cash register yourself because the seller couldn't open his mouth to say the amount. And then I wanted to pay in cash, which the young gentleman didn't like. You won't be asked whether you want to take away or eat there; the sub will simply be slapped on the counter. I took a basket myself to bring the food to the table.

No wonder it's empty. The weirdest ordering system ever and even no machines so see what you're choosing instead of 10 minute long awkward talk with an employee who speaks bad English and bad German at the same time, not even knowing the final price.

Just disrespectful. I placed my order via Uber eats and was delivered the wrong sub, which I didn't care about at first, but then I found that my food (cookie) was simply eaten!!! What an impudence is that? I've never experienced anything like that in my entire life!!! And when you try to reach them, no one answers. Disrespectful and disgusting behavior. Sub didn't even taste good amk

Unfortunately we were completely disappointed here today. Didn't get the sub I ordered, apparently because the employee didn't understand what I ordered, but I paid for the more expensive one. None of the three employees who were there could speak German well. The employee who served us was totally unfriendly and unmotivated. The shop was empty but most of the tables were dirty from previous people and there was still rubbish on the tables. The subs didn't taste like you're used to.

I wanted to buy a sandwich at the shop and paid twice with a card. The employee said the payment didn't go through, so I paid in cash. However, the money was actually debited and I basically paid 3 times. When I complained, I only received the email addresses of the owner, who I also contacted. I got an answer and the promise of getting my money back. However, the money has not arrived to date. I didn't receive an answer when I asked again. It was probably just removed.

Very rude staff behavior.i never experience like with this staff in subway don't recommend for visit.

Nobody speaks German here. Understand nothing when ordering and paying. If you don't speak English well in Berlin, you can't eat here or you have to communicate with your hands and feet and hope that the right thing comes with rum.

The sub of the day alternative is a joke. You pay €6 for bread with tomatoes. Then the bread wasn't even toasted properly and was basically white. I've always been a Subway fan, but this was a complete disappointment.

Unfortunately the service is slightly unmotivated

Especially the service was nice!

For the second time already, my purchase price was rounded up with the note 'No small money'. So there seems to be a method to this. And why did my half sub cost 30 cents more than stated? I didn't have any extra ingredients. Furthermore, it is impossible that not a word of German is spoken here. There are still people who don't speak English. That's why there would be a notice at the entrance: 'No German is spoken here'. Then the customer would know from the outset what to expect.

Really disgusting staff, unfriendly, they can't even speak German, they talk in Indian that makes them sick. Definitely never going to be there again

Empty shop, actually all the time in the world, but the salesman mumbles something quietly and incomprehensibly, hurries as if there were 100 customers queuing behind me, doesn't explain anything and, without answering my question or waiting for an answer, just takes the baguette. At least I was still “allowed” to have a say in the sauce. I ended up with a barely topped, thin, boring tasting sub.

Unfortunately the sandwich was not prepared as ordered. The staff is also unfriendly. The prices are high, but you don't get any quality for it.

Worst subway i‘ve ever been to! Workers seem to have 0 motivation and are even rude.

The food is usually delicious. Today the potato bites were old and soggy. Unfortunately, I also didn't receive good advice... when I explicitly ask for an offer, the sub of the day no longer exists and the daily deals don't create any transparency and only make the comment that I can take any sub , one suggests that these conditions also apply... and suddenly there was €15 on the receipt. I'll pay then, of course, but I won't come back.

I took the Tuna Sandwich and got severe food Poisoning . It seems their Tuna isn’t fresh. It was the only meal i had yesterday and nearly 24 hours later im still feeling super sick. Their Motto: Eat Fresh doesn’t hold at all. Food isn’t and you should avoid at all cost!

Great Coffee. Staff was nice and the restaurant was clean in comparison to other restaurants in ostbahnhof.

Very bad service, the seller talked to his friends instead of listening and seemed annoyed. First and last time I was here.

Tasty mass production, more effort was put into the preparation, but nobody speaks the local language anymore 🤷🏻‍♂️

The salesman Titus is extremely unpleasant and couldn't even give me my change.

Absolutely worst subway ever The service was extremely cheeky and was difficult to understand in either German or English. The messengers weren't toasted properly, you only wanted cash even though the card reader obviously worked and you are charged a deposit for a drink that you drink on site and then the deposit is not accepted again.... I'm not worried. Never again

Here for a quick bite. Good ways good but bad service.

Worst subway I've ever been!! They didn't speak German or they spoke it so badly that they had to say everything 5 times. A drink was spilled on the floor, no one moved to clean it up or at least put up a sign. There wasn't enough change in the till so they took it out of the donations box. The sandwiches were warmed; not warm and not toasted properly. Work was carried out without gloves. Subway had never disappointed me before but THAT was an act of impudence beyond compare!!