Subway in Wuppertal

Cookies are always frozen and then they are not heated properly

Everything was fine, but I felt sorry for the staff, who work alone. Hence only four stars.

At 8 p.m. on Saturday, I paid for two veggie subs, only to find out that the veggie topping and mayo were empty, but the order couldn't be canceled. Never again!

A disaster. Sandwiches paid for, but then they were sold out and unavailable. Cancellation isn't possible. Service is terrible.

I was just wondering how this store can only get 3.5 stars. The owner is extremely courteous and friendly, and you can tell he knows his stuff. The sandwiches themselves are truly excellent, to put it in the fast-food world. Absolutely recommend it.

Very tasty and very friendly staff, the visit was definitely worth it.

There's simply mold in the containers, and untrained staff is making themselves known!

Phew! The staff were super super nice. That's about it. Apparently they don't separate waste? I'm confused. Two garbage holes, one trash bag 😅. Also, the emergency exit was blocked. There were three loooong black hairs in my cookie, but they kindly gave me a new one.

The employee with the glasses is incredibly nice and courteous. I've never seen such a competent employee. The CEO should pay her a better salary.

This place is an absolute disgrace! The sub only comes with half the ingredients because there aren't enough (during preparation, more and more ingredients were missing, which we weren't informed about beforehand. For example, the place didn't have any lettuce, and the other ingredients looked like they'd been sitting on the counter for at least 4-5 days). The bread was burnt, and they didn't stick to the summer specials either, because the manager apparently told the employees that. This place is a complete disaster. I wouldn't recommend anyone go to this Subway.

Rip-off! Very annoying! The employee was very nice, the service was good. I had 12 cookies and one churro with cinnamon and sugar and chocolate sauce. The menu said it was €11.99 for the cookies and €2.99 for the churro, including cinnamon and sugar and sauce. But guess what? The employee has to charge extra for the sauce, and it's not stated anywhere—only in her cash register and her work instructions! Subway: You can fool yourself, I don't need you for that! But you don't need me either! So we'll stop doing that in the future!

No onions and no cold Coke, and at lunchtime...it's hard to get onions, since there isn't exactly a Netto right next door...

The food is fresh. But unfortunately, the food was prepared by a woman who wore her long hair loose and repeatedly pushed it back with gloves while preparing the food. She also collected the money and continued making sandwiches while wearing gloves.

Wallah good employees stable subs and this one employee with curls this naufal or something I swear on my mother I kiss his heart how can you be so correct wallah

Very good store and friendly staff. Especially Auffl! I'd love to come back!

Great service, I highly recommend it. If you're served by a lady with long black hair, you're in luck. I haven't met a friendlier waitress.

I have to say right from the start that Subway is my favorite fast food chain. You can see what's coming in and you can choose for yourself, it's all great. BUT when you order from Subway, whether through Lieferando or UberEats, you always get less than if you were to order in person. Also, things are often forgotten when you order online. I ordered a sub and got an extra cookie, but I only got one cookie. It's so frustrating.

⭐️⭐️⭐️⭐️⭐️ First visit to Subway – and definitely not the last! I received a super friendly welcome. Two employees (one with a headscarf, one with brown hair) patiently explained everything to me and were incredibly friendly. The service was excellent, the food delicious, and you feel truly welcome as a customer. Highly recommended!

Never experienced such chaotic service. There were two of us there, but we were served individually. The new server today didn't understand anything and gave the wrong order. We also had to re-enter everything at the cash register three times.

The food is just standard Subway. The toppings are a bit sparse, but acceptable. The staff is very unfriendly and doesn't seem to care about customer satisfaction. I'd rather go to another Subway; there are plenty of options nearby.

Great stuff, friendly owner and staff and quick processing 🔝👍

The new owner and his wife are great. Always friendly and always with a smile for every guest. The food is always fresh. We go there at least once a week. It's our favorite place. I highly recommend it.

What struck me most was the friendliness and excellent service! The owner places great value on politeness and is happy to accommodate special requests! They also offer gluten-free rolls, which are meticulously prepared to ensure no trace of other bread is left on them. He's happy to answer questions and seems to genuinely enjoy his job. Oh, and yes: The food here is also delicious.

The store is very clean and tidy. The employees are quick and attentive – top-notch service!

Super friendly staff, and my sub was absolutely delicious! Freshly topped and made exactly to order. I'd definitely go back!

Best branch, awesome boss, incredibly friendly and nice, would love to go again!!!

Since the new owner took over, a lot has improved! Very friendly service, always with a smile. The sandwiches taste even better now – freshly prepared and delicious. I'll be back!

The best sub I've eaten in a long time. Bread was fresh, as were the ingredients. The owner was very hospitable and a nice young man. The atmosphere was great and the store itself was sparkling clean. I'm already looking forward to my next visit here.

Das ıs gut ım Deutsland bessten essen i will essen jeden tag

Have ordered. There was unintentionally hot sauce on one sub. Unfortunately it couldn't be eaten

1 star An absolute failure – never again! I don't even know where to start. The order was a disaster from start to finish. First of all: the cookies you're most looking forward to - completely forgotten. No notice, no apology, just not delivered. The salad? What a disgrace! Thrown together carelessly, with no dressing at all, and the “meat” consisted of exactly three tiny, sad pieces. One of the subs even came with no sauce at all - as if they had simply stopped trying. According to the taste: dry, bland, inedible. But the best thing: the delivery time was exceeded by worlds. There can be no question of “planned” here – it was more of a guess and then completely missed. And the price? For what arrived (much too late), it was downright absurd. Utopian high for this miserable quality and this subterranean service. To be honest: I have rarely received so much money for so little. This was my last attempt with this store. It’s a shame about your money – and your nerves.

Had to pay double for the sandwich because their computer wouldn't accept Subway Rewards app, which it did 2 weeks ago. No sign or reference to IT problem mentioned. The employee was rude and annoyed. He made the worst sandwich. Never again in this subway.

After the change of ownership you can feel the breath of fresh air in the restaurant. Finally the store is clean and free of disrespectful employees who only served your time like it was a government agency. The new owner is nice and very accommodating and attaches great importance to communication with customers. I wish you all the best here in Wuppertal and look forward to seeing you again. 50000000 stars from me too 🫡

The shop is very dirty Never again

No longer recommended since the change of ownership. I think I got food poisoning from them. Thank you too….

Since switching, you've really noticed the difference: super friendly staff, fresh ingredients and everything sparkling clean. My sub was perfect - making Subway fun again. Absolute recommendation!

Long delivery time and then received the wrong item. Generally not as tasty as before.

Cancel orders without giving reasons

A lot has improved since the change of ownership. The store is clean, the employees are friendly, and the food is carefully prepared. The ingredients seem fresher and the atmosphere is much more pleasant. I'd love to come back now

The staff was friendly and prepared everything very cleanly. The owners are super warm and take personal care of their guests, something you don't see everywhere these days. The subs are always freshly topped and taste simply good.

Super friendly staff and great location. I haven't had such a good sub in a long time. 5 out of 5

The best sub I've ever eaten! Super nice staff, very fast and clean. I think there was a recent change in ownership and you can tell straight away! The store is much cleaner and the employees and owners are much friendlier. I will come back more often!! TOP!!

Great service with friendly boss and staff. The vegetables are always fresh and the shop is always clean. Highly recommended!

Mr. Sams in Wuppertal 🚟🚟🚟🚟🚟 Friedrich-Ebertstr. is very friendly & explained the products very well and put together a ❤️ delicious baguette for me 👌 The restaurant + on 17 was very clean, cozy, and chic. Thanks again for your very friendly and personable service. ☝️ That's exactly how sales staff should be 💁🏻‍♂️💁‍♀️💁🏽‍♂️💁🏻‍♀️💁‍♂️💁🏽‍♀️ That's why we give them the full ⭐️⭐️⭐️⭐️⭐️

★★★★★★★★★★ ✫✫✫✫✫ 9⭑9⭑2023 ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ✮✮✮✮✮ FOOD⭑DRINK ▶▶▶ Steak & Cheese The best sub there is • Mega tasty ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ✮✮✮✮✮ SERVICE Super friendly & nice ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ✮✮✮✮✮ CHAIR⭑TABLE ▶ ✔️ ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ✮✮✮✮✮ TOILET ▶ ✔️ ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ✮✮✮✮✮ CARD PAYMENT ▶ ✔️ ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑

Fresh bread, friendly service, and delicious food – the change of ownership has definitely made its mark!

I visit Subway regularly and am impressed every time! The sandwiches are always fresh, can be served individually and taste great. The staff is always friendly, works quickly and ensures a pleasant atmosphere. The cleanliness of the restaurant is exemplary and the ingredients always appear fresh and of high quality. Overall, Subway is the perfect choice for me when I want to eat something tasty, fresh and healthy. Clear recommendation!

Always enjoyed being there. Apparently there was a change of ownership?! Too bad. Unfortunately not a positive development. Counter and guest area dirty. The gentleman behind the counter is very unfriendly and seems to have little idea about what he is doing. They always have no bread or other products. Employees eat and drink behind the counter and make funny videos instead of serving customers. Never come back!!

Not a bad place. Food is okay and pricy. Price quality doesn’t match. Staff are friendly

Shortly before closing time, we received the full service with all the friendliness - made my day!

Top! We are very satisfied with this branch. We actually pass another one on the way, but it's catastrophic, which is why we drive here specifically. Super nice and fast employees. The service is great and the store is clean.

Original rating: ⭐⭐⭐⭐⭐ Everything clean. Neatly prepared subs. Very nice service. Apparently a new owner. I'd love to come eat there. 👍🏻 Edit (02/23/2025): ⭐⭐☆☆☆ Unfortunately my impression has now worsened. I pre-ordered four subs well in advance and drove an extra 20 minutes to the branch - only to find that my order hadn't even started yet. The reason given was that there were too many customers. It took the two employees a full 20 minutes for these four subs and seemed both perplexed and listless. There was no apology. The cookies we ordered were just the last crumbs from the display. In addition, from a hygiene perspective, it would make sense if employees with beards wore hairnets, especially when they are directly over the ingredients. Conclusion: While the quality of the food is generally okay, the service this time was disappointing. I hope that the situation will improve again.

I've visited many Subway branches, but this one really stands out! The branch is very clean and tidy - this is particularly noticeable at the counter. The fresh vegetables, crispy bread and delicious sauces were top. My sub tasted just great! I found it particularly positive that everything was fresh and crunchy. The service was quick and very friendly. The employees are very friendly. I will definitely come back and can only recommend this Subway branch. If you want to enjoy a delicious, freshly made sandwich, this is the right place for you!

Embarrassing store. The Caesar sauce on my sub tasted sour, all the tables in the store were dirty, there were no cookies left and it would supposedly take 4 hours to bake new ones. In addition, the service was extremely unfriendly and came back to our table after cashing out to collect another €2 for double cheese. Was the worst experience I've ever had in a restaurant. I felt bad for 2 days afterwards, never again... Oh and you couldn't use coupons either.

Unfortunately not recommended at all. The two younger women who work there seem more preoccupied with themselves. Some with artificial fingernails (in the restaurant????) Unfortunately I can't say anything better about the food. It actually doesn't taste good (perhaps because they save a lot on the toppings. There isn't even a salad on it, even after repeated requests). As a result, I think you can summarize without a doubt that you definitely shouldn't go here.

At least three vegan variants: teriyaki, patty and delight

We had dinner on site with 3 other colleagues. At first we were skeptical because of the reviews, but then we quickly realized that the reviews did not reflect the truth. The owner appears to have recently changed and is doing a good job. I can only recommend it.

Wrong bread delivered, which was also dry and sticky. The toppings were also very economical; you had to look for the cream cheese. The sauce was spread so stingily that you could hardly taste it. If a bread is no longer in stock, it should be communicated. At least ask or cancel once instead of delivering anything. 30 euros burned. Thanks for nothing.

I would like to share my positive experience at Subway! The visit was simply outstanding. The staff were extremely friendly and accommodating, which created a pleasant atmosphere. I would particularly like to highlight the lady with the headscarf, who left a lasting impression with her friendly smile and willingness to help. The store itself was very clean and well maintained, which made the overall experience even more enjoyable. You can tell that cleanliness and hygiene are important here. I can absolutely recommend this Subway location! I have rarely seen such a welcoming and beautifully designed store. I will definitely always come back. Keep it up!

The Subway branch at the Markant gas station (there is another branch a few kilometers away, but it has nothing to do with this one) impressed me once again! Not only was the store spotlessly clean, but the freshness and quality of the ingredients were simply outstanding. I was particularly impressed by how careful attention is paid to ensuring that vegetarian ingredients are processed strictly separately from meat products. You can tell that care and hygiene have top priority here! The staff was incredibly friendly, attentive and implemented all of our wishes perfectly. The selection of fresh ingredients and the ability to customize your sandwich are simply unbeatable. You feel in good hands here – whether you’re a vegetarian or a meat lover. The branch really sets new standards, others can learn a lesson here - when it comes to cleanliness, freshness and consideration for different diets. Absolutely recommended!

Best Subway store I've seen so far. Employee works like a machine, fast and clean. Everything perfect

Unfortunately, I had a very disappointing experience at the Subway branch on Friedrich-Ebert-Straße 131 in Wuppertal. I wanted to redeem a voucher from the Subway app that promised a free 15cm sub with the purchase of a 30cm sub. However, the on-site employee claimed that this branch was not participating in the promotion, even though it was listed on the app. This is already misleading. I also scanned my digital loyalty card to collect points. But the points were neither credited to me nor was the free sub charged correctly. I was later told by phone that the branch was generally not taking part in the campaign and that the cash register was apparently not working. What was particularly annoying was that I tried to call the store number to contact customer support. However, I was denied the number, which made the situation even more frustrating. In addition, the sandwich was unfortunately a bit soggy, but at least it was still easy to eat. Still, I expected more overall. As a customer I feel deceived. Both the communication and the service were absolutely inadequate. I hope Subway takes such issues seriously and improves the way it deals with customers and quality on site.

Please enjoy with caution. I most likely contracted salmonella poisoning here in the summer. Severe course and four days in the hospital... There was no response to a message via the complaint/contact form.

Rarely have I seen such a dirty Subway store. Floors stick, tables stick and are full of crumbs. There was no toilet paper in the toilets. If you make employees aware of this, they won't even acknowledge it. Employees prefer to spend time on their cell phones. Baguettes are served without gloves. The topping from the baguettes is very poor. Conclusion for me and my friends. We will no longer visit this Subway branch.

I ordered food there last week and it was delivered incorrectly. After a request for the new delivery. The restaurant employee informed me that there was no re-delivery and that the baguette was filled, baguette, but was not filled. There was no meat in there. I really can't recommend you to go to this restaurant

I have to say I gave a 5 star review here 5 years ago, but the young girl and the guy who are always there in the evenings. They're both so unfriendly, they've never had a smile on their faces, and subs are always sparsely served. I don't understand how you can work in a shop like that and always get pissed off, unbelievable. A little kindness never hurt anyone.

Achtung !!! Selten eine so schlechte Filiale besucht habe Waffel Fries als Menü dazu bestellt wurde leider nicht darauf aufmerksam gemacht das diese laberig zu verzehren sind habe darum gebeten diese mir knusprig zu servieren. Daraufhin wurde ich überrascht das diese nun am Papier fest klebten darauf habe ich dann hingewiesen. Nun wurde ich hingewiesen das ich diese nicht zurück geben könne denn sie wurden ja für mich hergestellt. Und man kann nichts zurückgeben wenn die bestellte Ware nicht den Wünschen entspricht. Naja ich kann nur abraten dort zu Essen.

Putting the menu together is a challenge, but suddenly the menu is more expensive than advertised and you don't know why. If something is more expensive in the display, it would be nice if it was mentioned somewhere!!! The restaurant was empty and very cool

Parking rip-off in front of the door, didn't see it and had to pay €35 for 20 minutes of parking. I still can't understand how you can give your parking space to such con artists! Answer to the answer: As you can read, I didn't see it, which is probably intended so that drivers can be charged. If the owners of the shops tolerate something like this, you are complicit!!! For my part, in the future I will avoid all businesses that hand over their parking spaces to companies like Park & ​​Control!

This subway is unique. The food and the accompanying ingredients are always fresh and delicious. The nice lady at the checkout/counter is very friendly and understanding. The ambience with the music and the glowing logo was also very relaxing. There's nothing wrong with it, just great.

It's been my regular branch for a long time, but now it's over. As long as you buy and pay, you are welcome. But as soon as you want to redeem vouchers or coupons, it is always blocked. Even emails from Subway that gave me the right to redeem a birthday cookie upon presentation were explained away. I also wanted to redeem my remaining points to change the reward program. It didn't work either, supposedly the "Subway System" had failed globally. It's just strange that it worked without any problems in the next branch. So I get the feeling that profit maximization takes precedence over customer satisfaction. It's a shame actually. I can now recommend the Kaufland branch. Very friendly, no problems with coupons and the subs are really full. I didn't know that at all. Update based on feedback from the owner: I addressed each case objectively on site, but there was never any concession or regret. Having to be lectured repeatedly in a smug manner didn't really reduce the frustration.

The owner (dark short hair) is obviously not suitable for the catering industry. The resonance of his work is reflected in the contributions here. Gastronomy requires more than just serving food. Hospitality, a pleasant atmosphere, friendliness, goodwill now and then. The guest doesn't just pay for the sandwich, which you can ultimately make yourself with good TikTok instructions. You pay for the experience of eating this sandwich. Please learn your craft. Things won't be going well with this subway for much longer.

Staff nice and friendly. Food tastes good.

Always nice so far and never had any problems. As expected, the food was good and fresh. And for the use of the toilet only by customers is sufficiently indicated at the door and should be understandable for everyone. And anyone who is too stupid to park will have bigger problems and should repeat the driving test. The restaurant can't do anything about it.

I would have preferred not to give a star. Insufficient. Don't take part in any Subway promotions, hardly any toppings on the roll, the cookies were rock hard and the staff was unfriendly. Never again subway on Friedrich-Ebert-Straße

The employees are very unfriendly. That makes the visit not particularly nice. The sub was tasty, the place was clean.

Had to correct my order 3 times while it was being prepared. I still ended up with the wrong order. I don't know if it was the communication - it just got bad. Pity

I was totally disappointed with my visit to Subway. The food was bad – tasteless and definitely not fresh. In addition, the parking lot in front of the store was poorly signposted, so I got a fine. For me this is an absolute rip off. Never again!

Freshly prepared and delicious 😋 friendly staff

Rarely have I experienced such unfriendly staff. An older lady behind the counter doesn't say hello or goodbye. Use of toilets is apparently not allowed, on the grounds that “I don’t want to have to clean them.” Never again. We've always enjoyed coming here so far.

Incredibly unfriendly! An example of misogeny! The bread was from the day before and the sandwich was just thrown together. Never again!

When you enter, the first impression you get is clean and modern. Good branch!

I'm not a big fan, the staff wasn't great either. Bad advice I can't recommend it. Next time I'll try it in Mönchengladbach, maybe they'll convince me there.

Really delicious. I haven't eaten something so delicious at subway in a long time. Ambiance was A1, everything was clean. Highly worth recommending.

Subway was once at least as popular as fast food competitors McDonalds, Burger King and KFC. At least that was the case when I was at school, but 15 years later there is nothing left of it. There are fewer and fewer locations, Subway is hardly relevant anymore and that's hardly surprising. A Subway branch offers roughly the same ambience as the snack counter at a gas station. The catering technology is also comparable: a refrigerator, a coffee machine, a toaster and a few storage containers. Each footdtruck has three times as much in less space, and there's even real cooking going on. The only difference between Subway and a gas station is that Subway offers more seating. However, you ask yourself why, because you don't get the impression that you want to have guests sitting in the restaurant. This is also underscored by Subway's latest coup: drinks are only available in 500 ml plastic bottles, there are no more cups and no drinks dispenser. “For the environment” - said the employee. Exactly, it probably has absolutely nothing to do with radical austerity. When I asked for a cup for my two-year-old daughter and pointed to the coffee cups, I was told “you can’t give them out”. Ok Subway, how did you imagine it? Should children bring their own walkers in the future? After repeated questions, the release was still refused. So that my daughter can drink her water properly, I was forced to buy a coffee for €1.70 just to get the cup. Your seriousness Subway? From this point on it was clear to me: the customer experience in this store is still far below gas station level.

11 euros for a 30cm sandwich. I hope you go broke permanently. Simply outrageous

Neither on Google Maps nor on the Subway website or on the app is the telephone number shown dialed through, but your branch telephone number is announced as "Not in use" for several calls. How do you, as a customer, have the opportunity to make changes so that collection may take place a little later? The website was briefly visible on a white screen with "Access denied", and the app sent a strange short message after paying that the website was not available. The payment probably still went through afterwards, at least I hope there are no strange comments about the problem at hand. The rest of the review follows

Unfortunately, thanks to Park&Control it was the most expensive sandwich I've ever eaten. The food is very good and the shop is clean. Unfortunately, costs for using the parking space are not 100% clear, which is why I received a fine of €35. Evidence from receipts as to the exact time of parking will not be taken into account. Therefore, unfortunately I can only give 1 star.

No idea, rude, I'd rather go apple picking 👍🏼

The sandwiches are very tasty, but I have trouble with the price, it has somehow become more and more expensive...

I have always received a very friendly welcome and the food has always been as requested and expected. Payment by card was not offered at times, but this was communicated very clearly. No problem now. The tables were not 100% clean on the last visit (in the area where I was sitting), otherwise there is no reason to complain.

Incredibly unfriendly, not recommended.

The food was just disgusting it was cold bread was hard employees disrespectful he and she The employee is a son of a bitch only when you prove it you realize that he is looking for his biological father The employee was dressed like an LSD hooker on crack like a slut. The cucumber smelled very fishy. I think she is masturbating herself with the cucumber in the break room That comes from the heart You son of a bitch it's 99 cookies I want 100

The employee doesn't feel like doing her job at all. Throws ingredients carelessly onto the sandwich. Not nice to see. You lose your desire to eat.

Are unable to deliver an online order correctly. Even after the correct order arrived, things were still missing. So conclusion: For the money, it's better to order a kebab or pizza.

Subay is known for its cozy atmosphere and delicious food, ideal for family trips. Unfortunately, I have to emphasize that I was disappointed by the unfriendly and arrogant manner of the employees as well as the lack of freshness of the bread. Maybe the owner should display his BMW in a museum. And leaves his BMW in the car wash so we have to wait for it, very unsympathetic and ridiculous 😂

Subay is known for its cozy atmosphere and delicious food, ideal for family trips. Unfortunately, I have to emphasize that I was disappointed by the unfriendly and arrogant manner of the employees as well as the lack of freshness of the bread. I also found the prices to be excessive. Based on this experience, I will not visit Subay again. Maybe the owner should display his BMW in a museum.

Very tasty and freshly prepared, friendly staff top ✌🏽

Hello, the employees were very rude and my order was also not fulfilled. I ordered a menu and didn't receive it. At the same time I was also told that I was “too incompetent to order”. NOT RECOMMENDED!!!

My daughter just wanted to buy a student menu there. She was sold a SUB, which according to the menu costs €9.49, for €11.99! Her dad then went back with her to have the order corrected. The staff reacted in an absolutely unfriendly manner and then stated that my daughter didn't seem to be able to place an order... They should accompany her next time... Nice, right?! The very last !!!