Subway in Freiburg im Breisgau

This place is an absolute joke when it comes to service. I drove all the way there specifically for a promotion on a sub of my choice, but when I arrived, they told me (despite the voucher clearly stating otherwise) that it only applied to the sub of the day. Which I couldn't order due to allergies! It's embarrassing when large corporations can't even manage their promotions properly, especially at the expense of consumers.

Despite the website stating that Telekom vouchers are accepted, the voucher was not accepted in the store. An email was allegedly sent to Telekom... The manager was unavailable.

The food was fresh.The staff was really helpfull.They even told me when i asked where the nearest toilet is.

The food was really nice. Service was nice and really fast. The vegetables were fresh

Unfriendly, rudely refusing Subway vouchers from the app. Last time I was there.

Good food, sub of the day, vegan, and fresh ingredients! But the unfriendliness of some of the employees really spoils the experience. This keeps our colleagues and me from visiting regularly. It's a shame about the good concept. We spend our short lunch break at the one across the street from the competition.

Service refused 15 minutes before closing time

I wanted to redeem my Telekom voucher, so I went there specifically for that purpose. When I was paying, the unfriendly guy at the cash register said no, his cash register couldn't accept vouchers. It seemed to me he just didn't feel like setting anything up in his register. Furthermore, if someone is already wearing gloves while making sandwiches, but then takes cash from every customer while wearing those gloves and then continues making sandwiches, I wonder if the hygiene in this store is up to scratch. I don't think so. Maybe the WKD (Food and Drug Administration) should take a look!

The unfresh pickled cucumbers look very unappetizing.

I was there today and wanted to redeem my Telekom voucher for a free half-sub. I specifically checked beforehand whether the branch was participating in the promotion. Telekom said yes, but the employee at the store said no. Then I unexpectedly had to pay for my order, which was really annoying, as I went there specifically for the promotion. The service was friendly, but the situation was very unpleasant and annoying.

I have a Telekom Magenta voucher, and Freiburg is a participating retailer, but the employees are unfriendly, unmotivated, and refuse to accept my offer. This is unacceptable!

Rejects Telekom coupon, even though it says online that the restaurant is participating.

Dirty, the workers were talking to each other loud while making my sandwich, he took the hand gloves from his pocket and after I've paid, I saw he was doing it with same hand gloves for other people. Too dirty, if I had choice not to eat there, I would not hesitate.

The food is okay, if you deliberately leave out some things. The vegetables often seem anything but fresh. The staff have trouble understanding you and seem listless and unmotivated. There are definitely better Subways.

Quickly prepared and good local

Ordered yesterday at 8:40 PM, food still not there by 10:00 PM, restaurant now closed, no one available. That's nice – thanks for nothing, I won't order anything from here again.

Enough is enough. I'm filing complaints with human rights commission and subway corporate. This is my 3rd time here in 4 years. Every time, including today, was a mistake. Bad food, bad bread, discriminate against disabled. Dozens of reviews re their staff ripping off customers, and I get called a liar when staff ripped me off (2nd visit, not today). Specific to today: - I'm disabled. I asked staff to take my order so I could sit, as I can't stand in lines. Staff told me to sit and they would come to me. I waited a long time, during which 8 more people came in and were waited on immediately. The staff did not forget me, I was sitting right next to the person, who looked at me several times. I finally walked back up and asked if they were ever going to take my order, which finally the lady did. She also immediately made my sandwich (thank you for that at least). - The bread was dry and somewhat stale. - The tables inside and outside were dirty. - I paid nearly 14€ for a footlong philly cheese sub melt, then went to McDonalds because I was still hungry.

I've been to many Subways, but never have I been so dissatisfied with customers as I am here. No hello, glares upon entering, and employees on their phones at every opportunity. The food tastes as usual at Subway. The portions are basically the same every time. Prices are getting more and more expensive, and the place actually looks pretty decent. The only thing dragging this place down is the employees. It's a shame the only Subway is in Freiburg.

Unfriendly staff, the vegetables were not fresh at all, not recommended

They gave me the wrong sub and the service was extremely bad. I would never go there again.

I was there at 8:00 PM and they didn't even have half their toppings left and didn't want to refill them. After having to think about it for a bit with the very small selection they had, the woman got impatient (even though there was no one behind me), and I was forced to take something I might not have wanted in the end. The man at the cash register was still relatively nice, but the price that was displayed and charged to me wasn't exactly the same, but it was okay. Otherwise, a relatively small store, but what can you expect at a main train station? Otherwise, it looked like any other Subway, just without the self-service kiosks.

Ordered food via app and picked it up. Absolutely nothing was right. One dish was completely missing, and the rest all had the wrong ingredients. Never again!

I don’t usually leave bad reviews but this time I had to.. I was told by the lady that the chicken is veeery spicy which I wanted but sadly it was sweet teriyaki chicken.. Then they threw 5 nasty sloppy chips in a box and called it waffle fries.. I politely asked the cashier that I couldn’t accept that and asked for a cookie or something else instead. She said “I can’t do that for you, I’ll just reheat your fries”. I’m like “reheat what?” Asked her to keep them cause I was quite upset. She did reheat and bring them to my table. It’s a joke. Never again. Just go to McDonalds.

We were served by two very nice women who were very friendly and made a real effort to work quickly despite the large number of guests. The ingredients all looked very fresh. Nothing to complain about.

They have good food! Followed hygiene and offer quick service!

This branch was very clean and the food was fresh

Food didn't even arrive, the delivery person didn't even ring the bell but stated it was delivered, the branch doesn't even answer my cell phone, even though I call several times. I will never order there again.

I like to eat at Subway for work, but here it was an absolute disaster, from the ordering process to the taste. For example, after corn was accidentally put in my sub, it was removed by hand and put on my wife's sub. I could count 3 tomato slices on my sub, which represents the entire topping. To top it off, the sub was cold.

Typical subway. Nothing special.

Always good for picking up food. Due to the size of the store, I would avoid eating on site.

The Asian woman was very unfriendly and you had to explain to her how to make the food.

Very unfriendly and not recommended, any other subway is better

Very disappointing experience - zero customer friendliness Yesterday at 7:55 p.m. I was in the Subway branch in Freiburg (Bismarckallee 7D) and wanted to redeem an official Subway coupon that was actively advertised. According to the Subway website and restaurant locator, this location is participating in the promotion. However, my coupon was rejected again - for the fifth time in this branch! The employee on site refused to accept it on the grounds that the boss had instructed it that way. When I showed that this branch was participating according to the official Subway website, it continued to refer to an internal decision. This lack of transparency and false advertising are unacceptable! I used to enjoy being a customer at Subway, but experiences like this make me feel like I'm not being taken seriously as a customer. It cannot be the case that offers are advertised that cannot then be redeemed on site. This is simply misleading and annoying. Instead of my planned order, I only bought three cookies - but those were definitely my last ones at Subway. It's a shame how customer friendliness has developed here. ★☆☆☆☆ (1 star)

This evening I went to Subway with a friend and after stopping at Subway we left, then I noticed that my wallet was missing and to make sure I didn't leave it at Subway I called. But an employee answered who barely spoke German and didn't understand that I was asking for my red wallet and not for red money. This really annoys me because I don't expect the employees to speak perfect German but at least understand what I mean. And be able to distinguish red money from a wallet

I should have looked at the reviews before entering this subway, because it's a really big scam, sandwich €10 (9.99), but empty, there's no one more stingy Just lots of sauce even though we didn't ask for much

Das Essen war einfach nur schlecht, es wurde ungefragt Chili hinzugefügt. Das Menü war am Ende völlig überteuert. Das Personal hat nichts verstanden, es musste 5 Mal gesagt werden, was man möchte.

I live in Freiburg and received 2-for-1 promotional vouchers for Subway in my mailbox. This is the only subway in Freiburg. So I ordered twice on site and tried to redeem the voucher at the checkout - nothing happened. This branch does not accept these vouchers and unfortunately there is nothing that can be done now. The tables on site were dirty.

It is unfortunate that the employees have insufficient knowledge of German, which has repeatedly led to incorrect orders. The additional charge for more salad, contrary to Subway's guarantee of unlimited salad, was unexpected and irritating. The small amount of salad in the original order was not satisfactory. Since the entire order was incorrect, it was not purchased. Although this is the only Subway location in Freiburg, looking for an alternative is recommended.

I ordered it online. All the ingredients on the sub were wrong and all the tables in the shop were dirty.

My sub was very tasty. The employees were lovely.

Food ordered via the app was not ready. Despite presenting the receipt in the app, the employee refused to hand over the food. You can see the receipt in the screenshot. Never again! Money gone and no food.

Although it says online that coupons are accepted, they are rejected on site. All the tables were completely dirty even though there was nothing going on. The service also barely speaks German. The subs were very sparsely filled, we were still hungry even after a footlong! Since the ingredients in the container were slightly mixed, you shouldn't go if you have allergies!

Total loss here! Employee doesn't give me a student menu, I showed him my card and explained it to him but the employee was very rude! You don't know this from Subway! Employees can't speak a word of German! Communication last stage! Table dirty everyone!

I ask if the price for 15 cm (6.50) includes a drink and a cookie, the Indian/Paki says yes and asks for €10.50. When I pointed this out to him, he suddenly said it differently... never again

Salmonella in chicken teriyaki for €16; nothing more needs to be said about it.

I was in a hurry because of my train and the employees pushed the tube extra so that my sub was ready in a matter of seconds. Remarkable. Thank you 👍🏼

Wanted to redeem vouchers. Unfortunately it was not possible in this branch. They don't take part. You do NOT take part...

We went there with Knaller coupons because it says online on the website that this restaurant is participating, as well as discounts in the app and much more. This was not the case and the terms said the fault was with the website. Then you might want to stop it from being listed online!

Unfortunately one of the worst subways I've come across. The sub was left in when consumed on site and the toast oven was not finished toasting due to many people ordering. There was far too little lettuce on the sub. Pluxee vouchers may be accepted, but only if the store is not that busy. So not in my case. It is not possible to pay with Subcard, but you can collect points. The promotions that Subway gives via its card (in my case Free Upgrade Menu) are billed for but not carried out. For security reasons, an invoice will not be issued. I can't recommend it... unfortunately, although I enjoy eating at Subway.

I ordered online for pickup, the food took longer and half of it was missing

So you can scan the app, but the coupons can't be activated? You can use the coupons in the Subway app, absolute joke

Me and my girlfriend were discriminated against and insulted as "dirty Frankreich" for no reason because we spoke French. Racist staff! Supporting photos

There was no bread because the oven was broken or something. Ok, that can happen. Instead there were wraps. Brought wrap to take away. The thing was open from both sides, everything that was inside was now smeared on the paper. Potatoes rock hard. Maybe it's been in the oven too long? You don't know. Wasted over €10 and left hungry. I don't come here anymore.

Sandwiches are edible....Corona probably doesn't exist at Subway....Masks of the employees who prepare the sandwiches are at half-mast, no care is taken to ensure that the customers keep their distance...The store looks dingy. Update: a sandwich shop that doesn't have bread...hard to believe...today they only had wraps...and unfortunately they didn't taste good...

The food itself is good. I just think it's very expensive for what you get. Still good for eating if you need something quick to eat.

Ordered 2 subs online in the app as dinner (pickup around 9 p.m.), as you can see in the picture, I didn't get what was ordered. Even the bread wasn't right... Was unfriendly on the phone afterwards, not solution-oriented or constructive… I would prefer to give 0 stars for the service, the quality of the food wasn't any better...

Never again, you will be totally ripped off here

Unfortunately it is by far the worst subway in the area. Cleanliness is a foreign word here, regardless of the time of day. (Been there at different times) This is only exceeded every time by the unfriendliness of the employees. I've never experienced anything like this in a subway. Sun-dried tomatoes, which I requested (for an additional charge), had exactly three small pieces on the 30cm sub. In fact, all the ingredients are saved too much here. (4 small slices of jalapenos, no more than 10 corn kernels and 2 mini strips of pepper) Apart from that, there isn't even a customer toilet, although food and drink can be consumed here.

I actually love Subway's food, but I have to say the quality has deteriorated extremely. The subs are topped so sparingly that when you eat them you wonder whether they actually have what you wanted on them. And people constantly mention the guaqamole, but don't point out that it costs extra. The staff is also not really friendly and very brisk. It was definitely my last time for a while.

Ordering went well and quickly. Food tastes good. But during the payment process the employee told me that I couldn't use my app. According to the Subway app, the Subway was suggested to me. So I could have collected points and saved 30% at the same time. What went wrong?

The most sketchy thing in this restaurant is the cashier did not issue the bill when I paid by Cash. After receiving the change and the breads and ready to leave, I asked for the receipt, only then he typed on the monitor the whole order again and the cashbox opened. He told me they do not accept the offers in the app even though it is listed as „participated restaurant“ on the website. These breads were the thinnest, flattest and driest breads i ever bought from Subway. There were barely any sauce even though I ordered Yoghurt and BBQ sauce. Probably need a microscope to search for the Teriyaki chicken. Usually I would be full with 15cm sub but you can look at the picture, they are stingy even with vegetables…i was still hungry after a teriyaki footlong

Very unfriendly staff and for a sub of €14.99 it didn't taste good. That was my last time.

“I recently visited this Subway location when it was not busy, being the only customer at the time. Unfortunately, the service was unexpectedly slow; it took about 10 minutes for the staff to prepare a single sandwich. Additionally, there seemed to be a mix-up with the order: I requested a chicken sandwich, but it was made with both chicken and tuna. This could pose a serious health risk for someone with fish allergies. The overall pace and attention to detail from the staff were disappointing.

Incredibly haphazard - the wrong thing was always added to a single order and in the end the billing was incorrect. Also very little toppings.

Dirtiest and most expensive subway I've ever been in.

I was very happy with the food 👍it was fresh and tasty. I also received nice service that I was pleasantly surprised by. Unfortunately I can't remember his name correctly anymore... (starting with M..) was written on the name tag. Very nice staff and didn't skimp on the ingredients either. I also found the atmosphere quite good and especially the location near the train station. Always my pleasure

The Subway Foodlong was very tasty and fresh. An employee made the subway for me and he was very nice, friendly and funny. The name on the sign was Manto. Manto is highly recommended, thank you very much 😃.

Some of the staff members do not add vegetables properly. They leave out spaces and the wrap is somewhat empty. Sometimes they don’t even wrap the sandwich properly and it all just so messy when you ask for a takeout.

Very disappointed with the service

Very unfriendly staff. Hardly anyone notices you. Had a coupon, the woman said it was only available when ordering. But the conditions of participation say something different! But if she's not interested, she doesn't answer questions. Complete staff must be replaced.

"Coupons can only be accepted for online orders" FRAUD!!!!!! subway offers the special function of redeeming coupons via code on the website A shame for subway DE

Staff not very friendly. Sauces on the sub not as desired. Voucher was rejected despite participation according to the app. So paid twice as much

Vouchers are rejected even though participation is confirmed, please report everyone to subway Germany. Unfortunately it's a rip off!!!

I very rarely give 1 star, but the barrel is full. There is always a fuss because of the offers that Subway advertises to its customers. According to the website, the Subway at Freiburg Central Station often takes part in attractive offers, such as in today's case the LidlPlus partnership offer. As soon as you order, it's like, "No, this restaurant is not participating." Even after you show the employees in black and white that they are participating, they call their tyrannical boss (that's how I imagine him) and he finishes it the conversations strictly with “No, not us.” The employees are very nice. The food is clearly delicious. But the store is not run properly and the customers are being ripped off!

So if 0 stars were possible I would also give 0, really just unfriendly, zero customer focus and simply unhygienic handling in the kitchen

The unfriendly staff I have ever experienced. No greeting, no thank you or please, and they barely understand German. It's a shame that it's the only subway in the area, otherwise I would never enter the store again. Action has to be taken

Warning: big scam. I was charged for five sandwiches even though I only ordered four. Additionally, unrequested surcharges were added to my bill. Disappointment with the accuracy of billing.

Neither the sub is hygienic nor the tables are. There were fleas around the tables. Pathetic service.

Seating outside is more pleasant.

Staff overcharged both the previous customer and me. The customer in front of me complained after paying, but the employee couldn't do anything... I've been to much better subways. At least they have a solid selection

It's been a long time since I ordered food from Subway. Gluten free sub arrived almost frozen (you REALLY have to defrost them before you top them!!!!). Meat tasted very strange and parts of the order were missing. Afterwards I had an inflammation of the stomach lining, couldn't eat or drink anything for 2 weeks and was in the emergency room several times.

VIOLENT. An hour and a half after I ate the sandwich I ordered, my painful stomach prepared me for the next few hours of jet-like vomiting. Still weak after two days. The gases that escaped in the other direction due to the rest of the digestion made it even easier for me to vomit. Thanks subway, started poorly but steadily maintained the standard. A display and inspection of food processing would probably be appropriate here.

Very stingy when it comes to topping the sandwich, hardly any salad etc. Extremely bad. The owner is a miser, not comparable to his predecessor. Regular customers are treated like dirt, no extras or a thank you

Ordered 3 subs from Lieferando, 2x30cm and 1x15cm. Unfortunately, the topping was swapped from a 30 cm sub to a 15 cm sub, and there were also wrong ingredients on the 15 cm sub. Unfortunately, I'm now only half full and have paid twice. It's not the first time something like this has happened. It can't be that difficult to put the right toppings on sandwiches.

So, the shop was completely crumbled and I think the tables haven't seen a rag in a long time! We wanted a vegan sup and the cashier couldn't manage to use the right sauce... In general, the service was very sloppy and it took longer than any other subway... and that's called FASTFOOD! The cookies were simply placed on the greasy sub. So I can't recommend it... No greetings Leon

Staff funny & friendly, food was fine: bread wasn't in the oven for a short time & unfortunately the cucumbers were lying around a little longer. The selection is quite limited (2 out of 4 types of cookies, for example). Location for the train station is great :)

Hygienic standards are poor. The office should take a look here!!! The baking tray is made of metal and was frayed and rusty, there is dirt in the cheese, the staff hardly speaks German. The double vegan cookie was hard and safe from the day before! I am very disappointed! Very bad!!!!

The chicken teriyaki sub tastes very good, unfortunately even 30cm doesn't fill you up. Since the whole thing already costs 9.99 euros, you'll lose your appetite if you add something else to fill you up. If you're lucky, the staff is nice, but unfortunately the rule is rather unfriendly and impatient. Do you hesitate after asking “sauce?” even for just one second, within the next 10 seconds the question “Sauce?” will be heard. at least twice more. In the past, you sometimes got a cookie as a gift, which was a really nice gesture and made the price acceptable, but that's been history for a little over a year and I've never experienced it again. A pity. Well, I'll still come back because there's really nothing wrong with the taste and I'm hoping for some improvement!

The best subway I have ever been in Germany.

The employees were in a bad mood and prepared the food reluctantly. I was not satisfied at all.

By far the dirtiest subway I've been to in my entire life! I would prefer not to even give this one star. There was nothing to do and yet it was so utterly disgusting! The employee dropped my cookie on the counter and packed it up quickly like I didn't see it, disgusting!! In addition, he didn't enter the money into the cash register and account for it properly, there was no change, it was definitely pocketed. Never again!!!! The food tasted completely different than usual at Subway.

The food is always good at Subway, but this time I was traveling and the employees spoke no German and little English. Communication was a bit difficult in this case and I didn't get what I ordered. The food was still good

Was there for the first time. The staff speaks bad German, so I got the wrong food. Well, I took it anyway. Grade 4.5. Very carelessly done. For me that was it. 10 euros for an oily baguette. No

As a regular customer of Subway in the Netherlands and familiar with well-filled sandwiches, I ended up here today after a long journey with final destination Freiburg. The employees behind the counter were busy with each other (making jokes, etc.) so it took a long time before I could order. The employee had helped another customer while making my sandwich. Due to hygiene and religious beliefs, I kindly asked if he would change his gloves before continuing with my sandwich. The gentleman became visibly angry, spoke in a disrespectful tone during the order and put a random sauce that I had not asked for on the sandwich. Other customers also noticed this and reacted as shocked as I did. Unbelievable. Unfortunately a bad first experience in Freiburg + Subway.

Unfortunately, pickup ordered by Subway at short notice was canceled several times. The food is cold and some things were missing or people forgot that they wanted it toasted. Service was okay but not super friendly.

In reply to Subway´s response. I´m not going to argue your prices. I know what the board said. I also very clearly heard what your staff said. There was no misunderstanding. If the problem is the price, your staff would have told me that. You charged me extra as stated by your staff. Nice how you completely ignored, as with the original review about it, how your staff treated a disabled person the first time I was here last year. ____________________________ I ordered a furious chicken footlong. The menu price is 11,99 Euro. I was charged 14,99 Euro. When I asked, the first story was they charge extra for the toppings (tomatoes, onions, etc). When I commented no Subway in the world has ever charged me for that - and Subway advertises them as free - they changed the story to say they charge extra for cutting the sandwich. Every Subway I've ever been in cuts the sandwich! There's no sign about this. I didn't request they cut the sandwich. I didn't order anything extra. Ridiculous!!! I stopped here once before more than a year ago. Even though they discriminated against me due to disability, I decided to give them another chance. Big mistake! They will not get a 3rd chance.

They are so stingy also the onion was so bad cut from the day before as well as the sandwich was so dry never try this restaurant again

Einfach nur unhygienisch ohne Ende, deutsch versteht auch keiner Handy wurde mit Handschuhen bedient und danach mit den selben Handschuhen weiter bedient !!!

Mitarbeiter sehr freundlich, aber leider sehr schlechtes deutsch. War früher sehr gerne hier ein Sub holen, mittlerweile nur noch ein Kampf bei der Bestellung, wenn das Personal die Zutaten nicht versteht. War leider das letzte Mal da

Leider haben sie etwas gegeitzt mit den beilagen. Und die Tische waren alle schmutzig