McDonald's in Freiburg im Breisgau

disgusting McDonald's, everything is dirty, tables are covered in trash, no one cleans anything, the manager is rude, the employees barely speak German, disgusting, I DO NOT RECOMMEND GOING HERE

So a week ago the soda machine didn't work and they still charged me for a complete menu and I didn't say anything. But this time, there are 15 people waiting in line for self ordering and I'm going to the guy that works there tomgive my order and he says that his "Kasse" is not working... But the POS saying willkommen zu McDonald's... I see lack of interest and lack of professionalism. I hope that those who are running this McDonald's are going to do something about these type of workers. Thank you

Worst McDonald's in Germany! 0/5

It closed at 7:00 p.m. and not at 8:00 p.m. as stated!

No veggie options! Biggest Fastfood franchise in the world not offering any veggie option. Ridiculous

Very friendly staff! We got a children's book on the house, the older one is delighted :)

February 20th, 2025 at around 12:50 the lady at the counter really needs to be praised. Friendly, attention to hygiene, everything was TOP quickly 👍💯 I hope the management sees that here

You piece of shit who threw my oily potatoes in my bag, you have no respect for customers. Does management not see so many negative reviews?

Worst McDonald's we have ever been to. It went into total meltdown when it came to their attention that many customers came on a Saturday night during the high season. More than 100 customers had to leave without having received the food they had paid for as their buses could not wait any longer. We tried to get our money back after 1 hour of waiting with no prospect of when we could get our food. Only after 2 hours of us and lots of other customers yelling and screaming loudly at them did we and a few others manage to get our 76 euros back. It was difficult to even get in touch with the staff as there were hundreds of customers and were frustrated by the situation. So we spent 2 hours from the time we arrived until we left. Without getting our food. But we were one of the lucky few who got our money back, but we had to stand and agitate vigorously to get them right. The vast majority did not have that time for that and just had to go out into their waiting tourist buses hungry and poorer.

An employee dropped 3 burger patties on the (already too dirty) floor and then simply processed them. Really disgusting. Why build an open kitchen where everyone can look in if you deliberately ignore even basic hygiene standards?

Worst Burger i’ve ever eaten. I’ve ordered a McRösti and the cheese was hard and discusting, same goes with the fries.

I showed the employee the app coupon no. 213 Family Menu for €11.99 and ordered it. He entered everything once and in the end, instead of 11.99, I paid €16.88. To my complaint that it was wrong, he said that he had entered everything correctly. He either didn't understand, or he didn't want to understand, or he just didn't feel like it. I told him several times that it was wrong. I was hungry, had been driving for 12 hours and didn't want to discuss any further I feel betrayed and very irritated It's outrageous

clean, rarely visited and modernly furnished

Opening hours 9:00-22:00 Uhr stimmen nicht überein! Wir kamen um 21 Uhr und es war geschlossen! Es ist nicht das erste Mal hier!!! The opening hours do not agree, they close according to their convenience 😡

Open until 8 p.m., obviously not enough staff, the guy who served was nice... but you can see that he would need two motors in his legs and arms, the same in the kitchen, I guess...

10 o'clock and it's still closed

Unfortunately no plant-based burgers in the range, only nuggets. I've never experienced that before and of course it's very annoying when you drive off the motorway.

It is forbidden to order at the checkout. Unfriendly and overwhelmed.

Most disgusting fries I have ever eaten. I spit it out. Fried in ancient fat 🤢

Slowest Mc of my life. No employee motivation and no system. In addition, the whole rest area is rather dirty.

Worst Mac I've ever been to, all the tables are dirty, the staff doesn't speak German, and they didn't even bring me the Coke I ordered. Just terrible.

The restaurant, which should be open until 10 p.m., closes at 9 p.m

Worst service ever. Rows of 12 people per order screen and if you want to ask a question you are barked at.

Don't stop here! Incompetent staff and dirty restaurant. 1 hour to order. Go 10 minutes further and go to Burger King

Fries super dry and greasy at the same time?! Until now I've always had the same fries all over the world. That was a premiere! Burger that shouldn't have tomato (checked again in "Extra requests") had tomato on it. Sprite was probably empty of syrup, that can happen. Instead, just mezzo was requested. On the first try I was offered cola with iced tea. Oh well. It worked on the third try. Everything was dirty. Absolutely not recommended.

Worst McDonald in Germany. Unfortunately staff doesn't know how the cheeseburger is prepared…

Attention vegan and vegetarian people!! We ordered the only vegetarian dish (McPlant Nuggets), the burger isn't available, and we got meat nuggets. An outrageous impudence that we unfortunately only noticed when we ate it and compared it with other nuggets. Better eat somewhere else!

So I found it quite creepy here. I live nearby but I don't know if I'll set foot here again. The fries tasted absolutely disgusting, as if they were still raw inside. The burger buns tasted a bit burnt. So I know McDonald's quality differently/better. And you have to do everything yourself. If you don't know your way around these ordering terminals (similar to Deutsche Bahn's ticket machines), you'll initially look like a fool and perhaps embarrass yourself. Thank God I managed it somehow. 😂

When you order 6 nuggets for an astonishing price of 6€ you’d expect to actually receive them. That was not the case. Make sure to check your bag for all your items before you go back on the highway.

Standard mc Donald’s. As you expect it to be

I would go so far as to call the branch a failed state.

Food was ok but subpar that it takes an hour before you can order because there are only 2 of these machines...disaster

Watch out. Today the receipt roll was empty. There is no money back when you rebook!!!

Everything you eat here has been there for a while. Not to eat. Restaurant is dirty and everything is filthy

Employees are unqualified and don't know how to use computers. Wanted to redeem my coupon. It didn't work because he pressed something wrong

Very rude service, had private conversations with her work colleague, so that I could only pay after waiting 5 minutes. The whole store looks very dirty, tables are sticky and everything on the tray cart is on the floor.

Everything was dirty, the flies didn't dare to eat, the Big MC wasn't finished yet and sour, the employees couldn't speak a bit of German and were slower than a schiltgröte in slomoschen, we wanted to enter codes and the employee wanted us to do it faster and the apple ash It tasted like ready-made applesauce

A really outrageous rest stop, everything is dirty and I don't need to talk about the food. Fries whiter than Swiss cheese a pure disaster. BIC Mac which is the main course was not even cooked through and sour! Of course it's just my opinion but the food is not recommended + no German had to communicate in English and maybe only 3 employees in the shop. SNOW WORK!

My “visit to McDonald’s once a quarter” is usually during/after a trip on the highway. Unfortunately, this branch is underground. No vegetarian offering except plant nuggets. Very unfriendly employees. Much smaller portions of fries than usual (normal menu) - and not really cooked. Really a shame to go.

terrible service quality! You forget the order and mix up the items you ordered! I had to wait 40 minutes!

The staff almost falls asleep. There is a huge queue waiting for your food, but we still work at a snail's pace behind the counter. The tables are all dirty. Just bad here 👎🏻👎🏻👎🏻

Half of the unoccupied tables are dirty. The entire staff barely speaks German (including the shift leader) There is no catering surface here. There are only 2 order lines which meant we had to wait almost 20 minutes before we could even place the order. Flying everywhere the eye can see No recommendation for this restaurant

Never been to such a slow McDonalds.

Disappointing McDonald. Small selection of burgers, no vegetarian options, icecream machine broken, ugly building, seating not nice, toilet broken.

Delicious, but... The service is below the plinth. Cola without gas and without ice. Napkins were not given...

Disastrous McDonald's, the service is a complete disaster, I don't know what it was but usually an arrogant Turk crossed with a German who thinks he is a pure German!!! why do such people go to work when they don't want to work!!! They serve frozen food to people without any problems!!!! Be careful what you consume there. They are just ruining McDonald's name, they need to send an inspection of the food they serve to people. I had to spit it out!!!

Phew never again!!! Both happy meals without a box, a mess everywhere.

Very rude service guy in the toilette. I was shocked while he in the really rude way commented the fact that I’m shaking my hand. Big queues everywhere. Terrible place.

They cheat with coffee, they didn’t fill half a cup.

Old fries, inedible. No thanks, for the sake of the environment.

a restaurant that should be open until 10 p.m. is closed at 9.40 p.m.? What's the point of setting hours if employees close early and customers are ignored?

It's terrible what's going on here. The staff is completely unmotivated and works slower than a turtle in reverse gear. Mannometer, what's that supposed to be? What has remained of the German work quality? Our specialists are probably just in the mood. The frame of the Retuour tableware is overflowing. There is rubbish lying around in front of McDonalds. Nobody cares about anything here. Everything neglected.

The queue is long, the staff can't handle it

Slowest staff I have ever seen in a McDonald's...

The staff was overwhelmed with about 3 orders, couldn't cope anymore and a colleague then took a break. I would say it works :D

A citizen eating fries in the morning? Because there's no breakfast at 10:30 a.m. on the weekend, that's not possible.

Efficient service and quick to deliver, manned by one person at the counter, unlike in a McDonald along a highway that we were in in France. Otherwise, standard Mickey Ds food. Convenient place to stop for gas on our 4th family camping road trip from Spain to Poland and back this year. Check out the Big Tasty Chili Cheese Burger! Enjoy. BIG SMILE! 🙂 🤪🙃😉 7.23

You've never experienced anything like this before. Food, ice cold, instead of Fanta you get Cola with no straws. No toys in stock and then you have to let the staff talk to you strangely. The tables dirty. The fries lukewarm. At the next table the Monopoly stickers had already been pulled down. The fact that McDonald's doesn't intervene here is a catastrophe. And I won't even get started on hygiene rules in Corona times. And there was nothing going on. No queue, no customers, no mega holiday wave. Pure comedy...

The fries were cold and felt like they had been there for a while, as there were hardly any customers in the rest stop. The dining area was closed, so you had to eat in the restaurant at the rest stop.

Der Mitarbeiter aß und trank während er uns bediente. Die Pommes waren verbrannt. Was eigentlich garnicht geht. Dreckige Fingernägel. Einfach Furchtbar. Cola hatte nur Geschmack und keine Kohlensäure. Küchenboden voller Essensreste. Mülleimer im Sichtbereich total überladen. Sowas kennt man von dem Franchise nun wirklich nicht. Absolut meiden. !!!!!!

No vegetarian alternative available…

Clean restaurant, fast service, regular McDonalds food. Perfectly located: stopped here on our way to the Netherlands.

At 18:30 it was no longer possible to order food

A McDonald's that I probably wouldn't go to again. Cleanliness top Friendliness, no idea, the service doesn't speak to the customer. Only calls numbers. Provision of the goods depends on the fun factor in the kitchen. E.g. Interestingly, the cashier suddenly runs into the kitchen and hits his colleagues. Apparently friendly. The lady who was also “working” there also walked back and forth without a plan. It would have been more important that the food served wasn't scattered wildly in the box because you don't pack a burger upright in a box and something like a cheeseburger would have been completely wrapped in the paper. It would also have been great if the food was hot and not just lukewarm. But there are other branches for that. I will avoid this one and save my money or spend it somewhere else.

Arrived 30 mins before closing, lights shut, already closed

You only order through self-service, where one computer works 🤣 fast food

Super friendly staff and the food was okay.

Well, it's only Germans who don't know what a real McDonald's looks like. If I wasn't very hungry, I wouldn't have eaten it, everything was oversalted and without vegetables

Worst McDonald's I've ever experienced, just catastrophic

Ein kleiner aber feiner McDonalds. Der Filialleiter, der auf den ersten Moment etwas Angsteinflösend wirkt, ist ein sehr netter und kinderfreundlicher Mensch. Alles in allem, ein guter McDonalds

Sono stata a fine dicembre 2023 ma ricordavo molto bene di esserci stata diverse volte anche prima, felice di trovare sempre il burger plant based. Purtroppo è stato tolto dla menù e ci sono i nuggets plant based, che però non possono sostituire un panino! Peccato.

Jedzonko typu fastfood, mało zdrowe ale jak głodnyś to zajadasz jakby potrawy miały gwiazdki Michelin.

Sültkrumpli ment a szemétbe mert annyira sós volt hogy marta a só a számat!Más minden rendben,de a sültkrumplit nem ajánlom!

McDonals de carretera siempre resuelve en un apuro, sobre todo fuera del horario de comida de los alemanes ya que todo cierra a las 14:00

Typical McDonald's, fast service, familiar food

Übliche Raststätte mit McDo und Nordsee. Mc Do war schon mal besser...

Top MCs 👍👍 und dazu warmes Essen und sauber..

Appart normaal speeltuintje met gras veldje en twee bankjes. Niet zoon standaard MC Donalds glijbaan.

Sehr freundliche mitarbeiter weiter so. Bis zum nächsten mal......

4.09.2023 в 10.15 утра, еще закрыт...

Normaler McDonalds aber Automaten haben leider nicht funktioniert

Dreckige Außenbereich. Essen war frisch zubereitet und noch heiß.

Extrem unfreundlich, kaum deutsch. Unhöflichkeit wird großgeschrieben. Dreckige Bekleidung.

Personal kann nicht gut eigentlich kein Deutsch sprechen. Der Café hat nicht geschmeckt und deshalb haben wir ihn zurückgegeben und darauf hingewiesen, dies mal weiterzugeben. Daraufhin haben wir zu hören bekommen, dass wir doch in einen anderen Laden gehen und uns dort einen Café holen sollen 🙁☕️

Essen: Ok aber deutlich schlechtere Qualität als in der Schweiz. Service: Katastrophal. Zwei Herren die in einer mir unbekannten Sprache rumbrüllen. Meine Frage ob ich einen Trinkhalm bekomme wurde mit einem wütenden Gesicht und einem Wort einer mir unbekannten Sprache beantwortet. Ambiente: Sehr sehr viele Fliegen.

Essen war ok, McDonalds halt, positiv aufgefallen sind die knackigen frischen Zwiebeln. Die Mitarbeiter am Tresen waren sehr freundlich. Nicht verstanden hab ich, das es keine Süß-sauer Soße mehr gab und dass man das erst nach der Bestellung und der Zahlung erfährt. Ambiente: Für eine Raststätte in Ordnung.

Das Essen war nicht warm genug.

The fries were soggy, like they had been fried hours ago. Coffee is insipid. Not good at all, even at Mcdonald standards. Dog friendly.

Es ist halt MC Donalds auf einer Raststätte. Die Erfindung das man sich das Essen auf einem Toutsch Schirm bestellt kostet nur Zeit wie ich finde. Die Rechner haben so wenig Leistung das man nicht genau weiß hat er es jetzt oder nicht. Das Essen kennt jeder und muss selbst entscheiden ob er es kauft.

Habe wiedermal das falsche bekommen...die Bildschirme dürften auch ab und zu mal gereinigt werden...vielleicht würden sie fettfrei besser funktionieren.

Richtig sauer! Extra beef bezahlt und nur einfach bekommen.... 1,80 für nichts. Muss man jetzt wirklich alles kontrollieren vor dem los fahren? Update 28.12.22 11 Uhr. Diesmal hat er nur die Sosse vergessen burger war gut

Очень хорошее заведение.чисто.вкусно.атмосфера хорошее.работают очень хорошие грузинские молодые парни.доброжелательные.и начальство супер .всем удачи счастливого пути.относитесь с уважением .надеюсь и вам понравится .конечно найдется люди которые напишут плохо.но думаю здесь уже все хорошо

Maten er standard junk-food, men man får akkurat det man forventer. Maten kom raskt, og burgeren var varm. Hadde behov for å lade mobil, men det var vanskelig.

Kamen abends um halb elf an,Nordsee zu,Restaurant zu,mussten zu McDonald's, aber auch da vieles ausverkauft.

Slowest fast food ypu can imagine. They don't take orders directly on counter, only on screens and they have two screens. On highway at lunchtime in main season just ridiculous.... there are a lot of empty tables cause everybody is standing in the line to order

Below average McDonald’s experience.

Wie jeder andere McDonald's auch

The menu is very cheap and satisfied

This place is horrible, the staff is unfriendly. The food is cold and seemingly old. The taste of the french fries and burgers were the worst and we even decided to throw it away. The milkshakes were tasteless, it felt like drinking a sugar bomb. An absolute NO for this restaurant, don't go here.