McDonald's Restaurant in Freiburg im Breisgau

Unfortunately there are no reusable cups for coffee

By far the worst McDonald's branch around. Most of the employees are very unfriendly, the food is prepared substandardly and is often cold. In addition, hardly any order is delivered correctly, you always have to check.

Unfriendly service. Left me while I was placing the order. Had an unfriendly tone and they didn't have the food that was advertised.

Ordered through Lieferando, Lieferand Partke, and drove away straight away. without delivery.

!!!!!DON’T GO HERE!!!!! Neither the service, nor the food nor the ambience deserve a rating or a star. Unfortunately there is only one positive point about this location: the long opening hours! My current rating would look like this: Food 🤮🤮🤮🤮🤮 Service 🙄😴🥱🥱🥱 Ambience 😳😲😷🫤🫤 Toilets 😱😱😱😱😱 You want to eat a super delicious burger at a sensational price? Then it's worth the effort... just 150m further, at the top of the Stadtbahn bridge, to place your order. It's "just"(!) a snack bar, but here you can get inexpensive, tasty, delicious, fresh burgers and other things, AND you'll be served by friendly staff... This path is worth it! I hope MDs (macdonalds) finally finds a solution to the really bad conditions in this branch. .... The reason for this evaluation is/was the inadequate or lack of quality of the products and services provided; otherwise I would never have pointed out a competitor as an alternative GJ

It's just terrible! Everything in the bowl and on the table are the remains of the bowl, the tables are dirty! I can't imagine that in the kitchen, what conditions are the preparation of the bowl. In the toilet they charge 1 euro for what you enter.

Absolute rubbish I buy Bic Mac 4 times and only have meat on them once, I paid for 2 per burger

Unfriendly staff, no personalization of products and no app/counter ordering possible. The burgers are made on hold and you are served a sticky, lukewarm lump. Never again and one star is still too many.

Never had such low-voltage coffee in a McDonald's! Inedible!

DANGER !!! ALWAYS COUNT THE CHANGE. I've had the problem three times that I wasn't given enough money. Fluctuates between 5-10€!! And the employees are cheeky.

Yesterday I was at the McDonald’s at Freiburg main station with my son around 1 p.m. We ordered a Happy Meal with six chicken nuggets via the app. Unfortunately, the employee simply threw the food into the bag carelessly and the nuggets were also missing. When I asked again, they were thrown in the bag too. The fries were spread out in the bag because everything was packed carelessly. The staff was unfriendly and seemed to have no interest in good service. The tables were dirty and everything seemed unkempt. The nuggets were totally dry and too dark. This was the first and last visit there for us.

First the coupons in the app didn't work and then I got the wrong burgers.

A very well organized McDonald's with an attractive location. Top!

Catastrophe: dirty tables, broken benches, unfriendly employees, XYZ is no longer available on site, but until you get a replacement 🙈👀 you would have to replace the people there and renovate, especially the toilet is disgusting and dirty, you'd better not go there 🤑🤢

Really unfriendly employees, I wouldn't be surprised if there were cockroaches running around there. There's food on the floor everywhere and you don't have to wipe the cracks clean once if something gets dirty. The cooling barriers are open. That something like this can continue. I actually wanted to eat away but with such staff and condition...

Food was disgusting. It tasted strange and not as it should. It was also cold and didn't look particularly appetizing. Seats are tattered and dirty. Even the cola doesn't taste normal. You really lose your appetite. Staff was fine, could speak a little louder and more clearly. The cashier system does not scan the codes either. Not recommended. You have to know.

I ordered a large chocolate shake and got vanilla. For the 2nd time!

Everything ready beforehand. Super cold. No kiosk and you can't communicate in German. You cannot order several items at the same time, pay for each individual item and then again, etc. I would rather die from hunger than from stress. Why can't you give 0 star?

Fast application service And the staff is good

It's clearly too weak for a McDonalds in the city center. Neither the staff nor the equipment in this branch are of a sufficient standard. Unfortunately disappointing

The ABSOLUTE worst McDonald’s I’ve ever been too. And I’ve been to this particular location a few times. Apart from BASIC menu items (special fries, iced tea…) not available even though displayed on the menu, the service is just not up to standard, at all. The burgers are poorly assembled and ingredients seem super unfresh. Fries are dry and not crisp. The restaurant is not clean, almost every spot and booth is dirty. McDonald’s corporate please review this location ASAP.

They do not have self order option. They do not accept online order and the staff are not familiar with the app. They did not let me use my Mc Donalds app reward points or offers. Very disappointed with the organisation

Took way too long for fast food

I was there with a girl, we ate, after half an hour we shit ourselves, after another half an hour the girl was taken away by an ambulance

Delicious ice cream and very fast service. I thought the burger was delicious and it stayed open for a long time. Recommended

Service extremely unfriendly. The employees would rather have a chat than take an order!

In the morning they didn't want to sell me nuggets and opened 10 minutes late

One of the busiest spots is inside Freiburg train station

First a correction: Contrary to the statement of a review posted relatively high up here, it is NOT (!) a “standard McDonald’s with a drive inn and payment terminals”. There is no drive-in or terminals. The Mc Donalds located at the main train station does not take part in promotions and coupons from the Mc Donalds app are not accepted. I ordered 9 Chicken Mc Nuggets to take away and unfortunately only realized when I got home that there were only 6 in the package. I wasn't given a receipt either.

I called them to make an order delivery and he told me sorry , I said why ?? He told me keine lost . It’s very very bad branch and customer service

Bad service, bad and incompetent employees.

Ridiculous! €4 for 0,5l Diet Coke with no coke flavor what so ever!!! It tastes like lightly sparkling water.

Monday lunchtime, 5 people in line, ordering 2 cheeseburgers took over 30 minutes. The staff behaves like they are in a trance, I have never seen anyone work so unmotivated and slowly.

I DO NOT RECOMMEND IT! The employees are incompetent, when there was a problem with scanning the code the employee simply said to go to another register without giving the receipt or adding coke to the order. I have been to this facility many times and constantly had problems, today was my last day.

Service was quick and friendly, but the food was a disaster… The Royal TS came with ketchup and pickles and had apparently been lying around in the restaurant for a long time. Under all guns

Rude staff, poor knowledge of German and very bad food, with severe stomach pain and nausea… not recommended.

Seller cheated me out of a mayo

Very, very rude staff. I stood in line and waited for 10 minutes. The person taking the orders was very slow because he had to attend to the food and the line at the same time. As a result, the people who were originally in line were simply ignored! This is truly incomprehensible and unforgivable! I was rushed forward 3-4 times and in the end I couldn't place my order. An outrageous attitude! Absolutely not recommended, absolutely not!

Sami from Ara Security was very nice and kept an eye on everything, thanks to her

This is the worst McDonald's I have ever been to. The potatoes are raw and not salty, I ordered a medium vanilla milkshake, and they gave me a small chocolate one. I ordered food to take away, it was delivered on the spot. The service is bad, there is not even an electronic menu. DO NOT RECOMMEND TO ANYONE!!!

We were here again for once and have to say the chicken burgers have become smaller and there was very little salad on them. In terms of taste, everything was a disaster. Like always, everything has become expensive. I'm still surprised that it's still open every day

The service is very slow, they always have a line and I think they should introduce some self checkout counters in this McDonald’s. Because whenever you go, you always have to stand in line. It’s at the train station so it should be fast because people are there to catch trains.

A normal McDonald's. Staff is generally friendly. Special mention goes to Igor, one of the team leaders. Competent and friendly.

The following incident, today 04/06/24, 5:20 p.m.: I, female, 60, traveling alone, just ordered a cheeseburger and fries from a dark-haired saleswoman. Paid, took the food from the tray. Completely. I wanted to sit outside in the sun. Now the saleswoman saw the EMPTY TRAY and me on the way OUT. Shouted after me loudly...Hello, hello, don't you need the tray (as I said, I'm almost out of the door empty tray!?). So I replied: "What kind of stupid question is that?" NOW I was insulted very harshly by a customer. Me: Please get out." And I finally went to the door. Another employee shouted after me. But I ignored that and left. I was hungry and with a suitcase, just back from vacation.

Extra v. d. Traveled to Switzerland to d. 2 Kaulitz menus to try. When we ordered the gentleman looked at us strangely as we both ordered. He didn't know what the menu included. He also knew almost no German, so... communication was very difficult. We unpacked our menus at the table, which had not been cleaned for a long time. For k...., Hamburger salad very limp and already brown. We didn't get any curly frise, but instead we got fries that weren't tasty. And chicken nuggets were nowhere to be found either. Normally there would have been a milkshake, which was nothing, but a second cola, which also had a strange taste. Never again!!!

Mcs has made everything more expensive, oh god

Very bad ordering process, but nice size

Service banger💥💥 Mc rib was different🤯 My homie blew up the toilet🤷‍♂️

I like the location at the main train station. The food tastes very tasty delicious but at the top of the stairs it stinks and it is warm, very warm and dirty, very dirty

I ordered something from McDonald's. I wanted ketchup. I got mayo. Unfortunately, some of the employees don't understand German. Why don't you have screens where you can order food yourself? I think it would be better. On March 18th I ordered a double pack of menu. I didn't get any free socks. Long waiting times Fries not crispy

It's nice at the top, but unfortunately it has a main station vibe.

Some of the employees were friendly, but why isn't this McDonald's equipped with these screens? The food tasted very bad, as if it had been fished out of the trash can. There were also things in the food that I have no idea what they were doing there. After eating I had a very bad stomach ache. So I'm never going there again!

Food was cold, staff unfriendly

Well first off, the service was horrible. Didn't understand much and somehow my cheap coupons didn't work while an expensive order did. Also the ice cream machine was broken. I had to order everything ontop of the coupon without the decreased price, which was horrible. The toilets costed money and the seat somehow didn't exist? The locks were also ripped off. Not to mention, some lady was shaving infront of the doors. The seats at the dining table were damaged. There were no ordering screens whatsoever. Overall, the worst McDonald's ive been in. The food however was pretty typical.

No redeeming or collecting of points and reward coupons possible via the McDonalds app, no touch order terminals available.

The worst McDonalds in my opinion. There are currently promotions again where you can get something extra. I specifically asked if they had the promotion, yes they did. Food bought, paid for, socks missing. We didn't... I'm not getting the promised item or my money back?!... I feel ripped off and it wasn't the first time. In addition, that's not the only thing that doesn't work here all the time, keyword ice machine, there are probably a lot of things that aren't part of the service here.

Today we were at MC Donald's Freiburg Hauptbahnhof and we couldn't unpack anything disgusting that they had packed for us.. everything was cold, dry and the beacon smelled.. just disgusting.. can't recommend the place there👎 It's a shame about the money 20 euros isn't exactly little either 💰 ..👎👎👎👎

Slowest workers I've ever seen in a McDonald's!!!! 0 buck attitude!

I would prefer not to give any stars at all! Yesterday I was eating there with friends and I thought my citizen tasted pretty dry and strange. A friend of mine had ordered the same citizen, he confirmed it. After a few bites he realized that he had been given moldy bread and after that we lost our appetite!! We will never go there to eat again!! As compensation he got everything fresh again + extra apple turnovers, but that's still an absolute no go! Please check your food before you enjoy biting into it.

Yep. Stop at a McDonald's. Unfortunately without terminals to order. Unfortunately I didn't have time for a good restaurant meal.

I was in the toilet, when I went out I was provocatively insulted by the employee (cleaning man) in front of the toilet door, with the word: *thank you* in an extremely rude, provocative tone. And that just because I didn't have any cash with me?? I'm digital, it's not even a must + the toilet wasn't even clean?😂 totally disgusting, and he wants money? In addition, the milkshake & ice cream machine was (broken). 🙄

Very good McDonald very cheap and really fast

Nice medium-sized McDonald's in Freiburg main station. Space is a bit poor, but ok. Nice and friendly team in the store.

I only ate one McFlurry, but it was great👍😊. Ambiance could be a bit better, but it's pleasant. The service was also good, but the employees looked a bit bored, as if they needed someone to motivate them. Toilet defect. Excellent....

Terrible service, they make me pay more!!

I've been living in Freiburg for a year and a half and every time I went to McDonald's at the train station I got cold food and fries. Tables are rarely clean. Today I was really annoyed.

McDonald's is always good for a quick snack or when you're really hungry. It's tasty, cheap and quick to eat. Perfect for bridging the waiting time at the train station and being warm

Good McDonald’s restaurant, but unfortunately without a digital ordering terminal

A McDonald's like I've known for decades. It's nice to sit in the upper area, away from the hustle and bustle of the checkouts. Smartphone charging options are available.

Unsauber, unfreundlich bzw Personal dem alles so egal ist. Essen ok

Ich würde am liebsten 0 sterne geben! (Nicjt zum weiter empfehlen)

Gefühlt jeden Tag neues Personal oft inkompetent für den Ansturm am Bahnhof

Schlechte Hygiene, unfähiges Personal und Essen alt. Milchshake der nach Käse schmeckt. Dringend Lebensmittelüberwachung bzw. Ordnungsamt vorbeikommen...

Sehr lange Wartezeit und nur eine Bedienung und das am Bahnhof zur Hauptreisezeit. Mineralwasser gab es auch nicht, da muss ich zwei Sterne abziehen.

Ambiente und Service war normal wie man es von MC Donalds gewohnt ist. Nur waren die Burger leider schon Hart, die Burger lagen glaube ich schon länger dort oder die Brötchen waren zu lange im Ofen. Ich habe zwar ein neuen Burger bekommen aber wurde belächelt das es ja nicht so sein würde, auch die neuen Burger waren hart. War um 2:30 Uhr dort. Leider kann ich es nicht empfehlen.

Leider etwas heruntergekommene Filiale. Ist die einzige Anlaufstelle weit und breit wenn der Zug ausfällt und am WE. Unsaubere Plätze laden eher zum Verlassen der Filiale ein.

Operatori non conoscono la lingua italiana! Mi han dato panino SBAGLIATO !!

Sehr dreckig, alt, ohne Bestellscreen oder Stromanschlüsse, Wlan

Ist halt ein Mcces.. aber freundliches Personal und zwei Etagen.. geht fit

I love the vegetarian menu, most countries don’t have this so it was my first time having McDonalds as a vegetarian in 10+ years. It was soo tasty. I got the McPlant burger, 6 pc plant nuggets, and small fries. Was about 14€ so a bit pricy for fast food. I did have to wait in line a bit like other reviewers said. It was a very late weekday night, I maybe waited 7 minutes to order. It takes so long because the people who take your order are also the ones preparing the food. This system could be improved. And yes, this place is comically dirty. I actually laughed when my shoe almost came off because the floor was so sticky. Also had to search a bit to find a booth without oily seats and tables. High review is really only because of the vegetarian offerings.

Just like My south Africa Mc Donald,,,

The McD menu in Germany was too small compared to Singapore McD. I was surprised by the little menu. The food was good. Service need to improve

The place is not that bad guys c’mon. I visited it while I had to wair for a connection 4 hours, and had the chepest breakfast in the station (scrumbled eggs, bacon, orange juice and a big coffee) for 7€. Considere the place has normally few employees (that’s mc donalds business model) so try to not put the blame on the employees who might being also underpaid. As a gut und güngstig option, i can say im sayisfied, and also in the app you can get big discounts!

Great place, great food, everything is amazing.

War alles top hab im Vorfeld über die app bestellt und musste es nur noch abholen.

Das Essen war in Ordnung doch eine Freundin hat die Falsche Bestellung bekommen und bei einer war der Burger abgebrannt. Eine andere Freundin hat den richtigen Buger bekommen doch nicht so wie gewünscht!

Sehr schmutzig in dem Laden und Mitarbeiter nur genervt und unhöflich.

Pommes waren ungesalzen, es gab fast keine soßen mehr zur Auswahl und standen fast eine halbe Stunde an

Nice place, beautiful memories. Visited with family and without family multiple times. Restaurant clean, Staff nice, bathrooms also clean.

Dauert leider immer ewig lange und ist halt Hauptbahnhof manchmal sehr komische Leute

Ziemlich enger Laden. Entgegen anderer, falscher Bewertungen gibt es kein Bestellterminal und keinen Drive In. Alles sehr langsam. Freundlichkeit Fehlanzeige, als Dienstleister ein No-Go. Wie kann es sein, dass man in einer so großen Stadt mit zahlreichen MC-Filialen nur in einer Filiale per App bestellt werden kann, die auch noch außerhalb in einem Gewerbegebiet liegt?! Da könnte man viel Zeit sparen. Digitalisierung langsamer als in Schulen & dem öffentlichen Dienst...

Typischer McDonald's an einem Bahnhof.

Grauenhaft, einer der schlechtesten MC Donalds, in denen ich jemals war. Fleisch war verbrannt. Nie wieder 🤮

Normaler Mc donalds nur manchmal lange schlangen weil nur 2 Kassen besetzt wie in fast jeden MC Donalds

Sehr dreckig und klebrig von Tischen, Stühlen und Boden. Die Toiletten sind auch nicht gerade sauber, obwohl vor der Tür eine Reinigungskraft sitzt. Dieser man aber noch anstandshalber Geld für das Benutzen gibt. Dieser Laden könnte mal von Grund auf, gereinigt, renoviert oder modernisiert werden. Essen lag wohl auch schon eine längere Zeit in der Ausgabe. Schon lange nicht mehr so einen schlechten MC Donalds erlebt bzw. gesehen.

Personal hört oft nicht zu und arbeitet sehr langsam. Der Burger war etwas dehr trocken.

Leider sind die Burger immer kalt und der Käse nicht durch. Den Mitarbeitern ist kaum ein Lächeln abzugewinnen. Oftmals komplett überfordert und sehr lange Wartezeiten. Verstehe nicht, wie man mittags nicht die gängigen Sachen schon in der Auslage hat, sondern erst noch alles vorbereitet und das Essen dann trotzdem kalt sein kann. Da ist selbst Subway schneller und die müssen deutlich mehr auf die Sandwichs machen und alles einzeln erfragen. Ich würde viel öfter zum MC statt zu Subway, wären sie einfach schneller und der Käse durch.

En todo lugar de Europa, la gente se esfuerza por hablar en inglés cuando no se sabe el idioma nativo, en este caso el alemán, en este caso sabiendo que no hablábamos alemán, ni hizo el esfuerzo de hablarnos en inglés. Otras veces que he visitado Alemania no he tenido problema con el idioma...

Alles war Mc Donalds standart. Ich beachte meistens ob das Essen frisch ist und war es so...

Das Essen von McDonald ist nichts besonderes. Der Service des Standortes ist sehr schlecht. Jedes Mal muss man Kontrollieren, ob man auch auch wirklich das bekommen hat, was auch wirklich bestellt wurde. Das Ambiente ist McDonald typisch schlicht, jedoch gegenüber anderen Standorten sehr sauber.