McDonald's Restaurant in Freiburg im Breisgau

Simply enchanting. Numerous after-after-after parties have been held here. But beware of the hot nuggets, which have often burned my delicate fingers! This McDonald's is steeped in history (at least for me), filled with many personal memories, and continually invites you to spend romantic evenings under flickering neon lights. A solid 7/10 in the Schmaggo heaven, even if the restroom staff weren't exactly friendly today. You can't please everyone!

Unfortunately, we are not satisfied with the service at this McDonald's. The restaurant is located right next to the train station, which means it gets very busy. Nevertheless, you get the feeling that the staff is often unprepared for this volume. Certain food or drinks are often missing from the menu – whether food or drinks. This is especially noticeable with new items. It would be desirable for the staff to recognize when a product is particularly popular after the first few days of sale and order larger quantities accordingly. This would avoid disappointment when you want to order something and it simply isn't available. An odd situation also arose when you tried to order an iced tea. We ordered an iced tea as usual. The employee went to the vending machine, pressed the button, and we could clearly see that the iced tea was coming out of the vending machine – so it was available. Nevertheless, she told us that it wasn't available at the moment. There was no explanation given, and we didn't understand the situation. Ultimately, we had to choose another drink. Furthermore, the tables are almost always dirty. Of course, we are aware that this is a fast-food restaurant at the train station and that it is frequented by many people. However, it seems that cleaning is infrequent. The tables are sticky, often with stains or spilled drinks, and the floor is also frequently dirty. More frequent cleaning by the staff would be very important here. It also seems that this restaurant lacks security personnel. While we were standing in line, strangers approached us several times and asked if we could pay for their food. This is not the first time and creates an unpleasant atmosphere. It would be desirable for guests to be able to queue in peace. Unfortunately, the condition of the restrooms is also very poor. At least in the women's restrooms, the toilets are regularly clogged, the place is dirty, and the door locks often don't work or work poorly. This is truly unpleasant and creates a very bad impression. We understand that this restaurant operates under the special conditions of the station, but we would like to see more attention paid to cleanliness, comfort, and organization.

The service was bad, and no one spoke German very well, so I didn't get what I wanted. I waited a long time for my food, and it was cold, too. The seating is very poor, and it's dirty everywhere. They should call the MC "mc Schmutz" (mc filth). I definitely can't recommend the MC at Freiburg Central Station.

My cousin said he was on a juice cart

I ordered McPlant nuggets and got Chicken McNuggets... Unfortunately, I only noticed them when I got home...

Worst McDonald´s ever, I was served an old burger that smelled terrible—completely inedible. I had to throw it away. I won’t be returning to this location and I don’t recommend it to others.

The McDonald's on Bismarckallee in Freiburg is super centrally located – directly across from the main train station, making it perfect if you're looking for a quick bite to eat on the go. The ambiance is typical of McDonald's: more functional than cozy. There's plenty of seating, but depending on the time of day, it can get quite crowded and noisy. If you're looking for a quiet place to eat, this is probably not the place for you – but it's okay for a quick snack. The food is classic McDonald's: you get what you expect. Burgers, fries, nuggets – all of the usual quality. If you like it, you'll be satisfied. A particularly positive aspect: The ordering kiosks work well, and orders are usually ready quite quickly. One thing that's a bit of a shame: The service isn't always equally friendly. Some employees seem stressed or annoyed, especially when it's busy. A smile or a friendly tone would definitely make the experience more pleasant. In conclusion: If you know and like McDonald's, you won't be disappointed here. Okay for a quick meal near the train station – but not a place for a cozy get-together or a special visit.

The burger was old and I didn't get a receipt. The staff was poorly trained.

Five years ago, I was there at 10:00 PM. Unfortunately, it wasn't so good. Today I was there, and they've done a complete 180. Everything was as expected. Top quality, perfect.

Bottle fed This MC deserves a star

Food is mostly cold, there's no napkins btw.

Staff is rude probably because I am an American. They had no iced coffee lattes… and I got the classic “the ice cream machine is broken” line.. I know this is Mac Donald’s but the staff member couldn’t read the menu item that was in German. Again..probably because I am an American.

Unfortunately the food is not delicious! It tastes like sand and lots of greenery and you can't even hold the food in your hand without it falling off! The food is made in mockery and as if we were animals! Terrible! Terrible sauce and the cleanliness leaves much to be desired!

Unfortunately, this is one of the worst McDonald's branches I've ever visited. I'm aware that McDonald's isn't a fine dining establishment—and I don't expect it to be. Nevertheless, this branch performs significantly worse than others. The location is almost ideal, and it's obvious that there are a lot of customers here. So there shouldn't be a lack of business. This makes it all the more incomprehensible why they can't keep the store clean. The restrooms are in poor condition. Particularly disconcerting: A cleaner sits directly in front of the restrooms with a plate, demanding money—something that is neither standard nor should be. Ordering is also inconvenient. There are no ordering kiosks, so you inevitably have to wait in line. This can quickly become stressful, especially during peak times—especially if you have to change your mind at the last minute because certain products aren't available. Recently, for example, they only served iced tea—Coke, Fanta, or Sprite weren't available. This also seems unprofessional. In the evening or later in the day, you don't really feel comfortable there. There are often large groups of questionable characters, which noticeably reduces the feeling of safety. Overall, I only give it one star. The atmosphere is unpleasant, the service is disorganized, and the hygiene conditions leave a lot to be desired. I give the food itself two stars – one for the usual McDonald's taste, one for the comparatively quick preparation. Unfortunately, not a recommendable branch.

Don’t go here there was a massive poo there

The absolute WORST toilet I have ever been too. The toilets were dirty and the toilets couldn't flush. One of the toilet blocks were out of order and the one that wasn't had a giant poo on the toilet itself. The toilet had no cover. The urinoirs stenched of pee. On top of all of that we had to pay €1 euro to go in! Absolute scam and never coming back.

Most disgusting McDonald's I've ever been to. You'd think it was a completely different place.

Probably the worst McDonald's I've ever been to. And I've visited there more than once. Staff do not care, and the food is somehow always overcooked or stale.

Yes, you can do it. Employees are sometimes a bit incompetent

Where I walked in the floor was dirty and sticky, really unhygienic. It took a long time for the food to arrive and there was less choice than normal at McDonalds. The burger had little sauce and the fries were very oily and limp, and the only sauce choices were ketchup and mayonnaise. The seat was dirty and there were some leaks there. Not recommended!!!

The store is disgustingly dirty, I've never gotten a milkshake there because something always didn't work or it wasn't available anymore, even though other stores have never had a problem with it. I couldn't collect any points on my order and with my last order, in addition to unfriendly service, there were no napkins or answers to my questions.

Freiburg is a beautiful city but this McDonalds should be a harbinger. Dirty, unfriendly, unhygienic.

Food was cold and even though I paid for two drinks I didn't get one despite asking several times!!!

The worst mac of my life. Slow and carefree. Lack of cleaning. I went in, waited twenty minutes with the bar empty, and left

That was by far the worst thing I've ever encountered at a fast food store. Everything was dirty and dingy, the food was terrible and the staff probably learned at a cattle trough. Never again!!!

The WKD must immediately check this branch must be closed

The worst McDonald’s I’ve been to… They served me old burger, box was super grease and disgusting, when I asked if it’s alright just to draw their attention that it’s not fine to serve it, they we’re looking at me in silence, because no one knows English even though it’s railway station… the top bun of the burger is also questionable, why there is just oil????? even if you have layover here, don’t buy food, just go to the second floor and chill there.

- One star deducted because the toilet didn't have a toilet seat - One star deducted because the toilet was not lockable (and the second one was out of order/permanently locked) - One star deducted because the toilet was clogged before I wanted to use it and I had to unclog it - One star deducted because only 1 layer of toilet paper + Plus one star because the toilet rooms were at least very clean and freshly cleaned. - One star deducted because there is no WiFi - Neutral: Employees walk through the dining area with a cell phone to their ear and listen to voice messages on WhatsApp at high volume. ----> 1 star overall

Never shop or eat there!! I ordered via Lieferando. The order was incomplete, so we called there and the employee was very unfriendly and simply hung up. We then called again and were not offered any compensation. We spent so much on it that we had nothing. Eating there is also not recommended. Really a shame

The food is not bad, the problem is that when I went I spent about 20 minutes waiting for a worker to finish talking to a customer and it wasn't about the product. You have to bring a translator because the girl doesn't understand English and nothing happens, but she gave me some faces when I looked for a translator for what I wanted. When I arrived my potatoes were all over the bag. I thought the criticisms were very exaggerated but no.

Disgusting. It tasted old, was replaced without any problems and tasted disgusting again

1 star because we can't give 0!! The fries are soaked in oil, you could take two sips from the box once you finish the fries. The Burgers are dry, the bread is old and too rotten. The staff is unpleasant and doesn't care about the well-being of the customer. The menus are not like in other Macdos and it is not found on the Macdo app, it looks like a fake that is not legal. Drugged and smelly homeless people regularly pass by the tables to collect leftovers and empty drinks. Even if you are hungry, don't go there.

Employees are incredibly slow considering it's a fast food restaurant. Plus, they don't know much about coupons.

Terrible only the employee at the checkout was great. Eat lukewarm to cold. In 10 minutes 2 junkies chatting stupidly from the side. Absolutely nothing for a visit with children. The employee just stands around stupidly and laughs instead of doing something. The main thing is that he doesn't have to move. Horrible store never again

Vouchers will not be accepted deliberately. Very unfriendly service. Ambience unpleasant and dirty. No recommendations...

Bad behavior . bad temper with costumers. This macdonald should be closed

They serve slowly and not at all friendly

Warm Mc Flury, staff that doesn't listen, broken machines, slow service, dirty tables - this restaurant is a disaster.

Unfriendly and slow staff - McFlurry was handed to me warm (appropriately melted)! 15 minutes after ordering.

If you want to wait for a long time, come here. If you want to see dirty tables and seats come here. If you want to eat fake and tasteless orders come here. But under no circumstances should you enter the toilet!

Burgers actually suck! No salad on it, almost no sauce, just slapped together carelessly. The Big Mac used to be the best burger, now it's just crap! Service ok but the quality is 0!

Unfortunately there are no reusable cups for coffee

By far the worst McDonald's branch around. Most of the employees are very unfriendly, the food is prepared substandardly and is often cold. In addition, hardly any order is delivered correctly, you always have to check.

Unfriendly service. Left me while I was placing the order. Had an unfriendly tone and they didn't have the food that was advertised.

Ordered through Lieferando, Lieferand Partke, and drove away straight away. without delivery.

!!!!!DON’T GO HERE!!!!! Neither the service, nor the food nor the ambience deserve a rating or a star. Unfortunately there is only one positive point about this location: the long opening hours! My current rating would look like this: Food 🤮🤮🤮🤮🤮 Service 🙄😴🥱🥱🥱 Ambience 😳😲😷🫤🫤 Toilets 😱😱😱😱😱 You want to eat a super delicious burger at a sensational price? Then it's worth the effort... just 150m further, at the top of the Stadtbahn bridge, to place your order. It's "just"(!) a snack bar, but here you can get inexpensive, tasty, delicious, fresh burgers and other things, AND you'll be served by friendly staff... This path is worth it! I hope MDs (macdonalds) finally finds a solution to the really bad conditions in this branch. .... The reason for this evaluation is/was the inadequate or lack of quality of the products and services provided; otherwise I would never have pointed out a competitor as an alternative GJ

It's just terrible! Everything in the bowl and on the table are the remains of the bowl, the tables are dirty! I can't imagine that in the kitchen, what conditions are the preparation of the bowl. In the toilet they charge 1 euro for what you enter.

Unfriendly staff, no personalization of products and no app/counter ordering possible. The burgers are made on hold and you are served a sticky, lukewarm lump. Never again and one star is still too many.

Absolute rubbish I buy Bic Mac 4 times and only have meat on them once, I paid for 2 per burger

Never had such low-voltage coffee in a McDonald's! Inedible!

Yesterday I was at the McDonald’s at Freiburg main station with my son around 1 p.m. We ordered a Happy Meal with six chicken nuggets via the app. Unfortunately, the employee simply threw the food into the bag carelessly and the nuggets were also missing. When I asked again, they were thrown in the bag too. The fries were spread out in the bag because everything was packed carelessly. The staff was unfriendly and seemed to have no interest in good service. The tables were dirty and everything seemed unkempt. The nuggets were totally dry and too dark. This was the first and last visit there for us.

DANGER !!! ALWAYS COUNT THE CHANGE. I've had the problem three times that I wasn't given enough money. Fluctuates between 5-10€!! And the employees are cheeky.

First the coupons in the app didn't work and then I got the wrong burgers.

A very well organized McDonald's with an attractive location. Top!

Catastrophe: dirty tables, broken benches, unfriendly employees, XYZ is no longer available on site, but until you get a replacement 🙈👀 you would have to replace the people there and renovate, especially the toilet is disgusting and dirty, you'd better not go there 🤑🤢

Really unfriendly employees, I wouldn't be surprised if there were cockroaches running around there. There's food on the floor everywhere and you don't have to wipe the cracks clean once if something gets dirty. The cooling barriers are open. That something like this can continue. I actually wanted to eat away but with such staff and condition...

Food was disgusting. It tasted strange and not as it should. It was also cold and didn't look particularly appetizing. Seats are tattered and dirty. Even the cola doesn't taste normal. You really lose your appetite. Staff was fine, could speak a little louder and more clearly. The cashier system does not scan the codes either. Not recommended. You have to know.

I ordered a large chocolate shake and got vanilla. For the 2nd time!

Everything ready beforehand. Super cold. No kiosk and you can't communicate in German. You cannot order several items at the same time, pay for each individual item and then again, etc. I would rather die from hunger than from stress. Why can't you give 0 star?

Fast application service And the staff is good

It's clearly too weak for a McDonalds in the city center. Neither the staff nor the equipment in this branch are of a sufficient standard. Unfortunately disappointing

The ABSOLUTE worst McDonald’s I’ve ever been too. And I’ve been to this particular location a few times. Apart from BASIC menu items (special fries, iced tea…) not available even though displayed on the menu, the service is just not up to standard, at all. The burgers are poorly assembled and ingredients seem super unfresh. Fries are dry and not crisp. The restaurant is not clean, almost every spot and booth is dirty. McDonald’s corporate please review this location ASAP.

They do not have self order option. They do not accept online order and the staff are not familiar with the app. They did not let me use my Mc Donalds app reward points or offers. Very disappointed with the organisation

Took way too long for fast food

I was there with a girl, we ate, after half an hour we shit ourselves, after another half an hour the girl was taken away by an ambulance

Delicious ice cream and very fast service. I thought the burger was delicious and it stayed open for a long time. Recommended

Service extremely unfriendly. The employees would rather have a chat than take an order!

In the morning they didn't want to sell me nuggets and opened 10 minutes late

One of the busiest spots is inside Freiburg train station

First a correction: Contrary to the statement of a review posted relatively high up here, it is NOT (!) a “standard McDonald’s with a drive inn and payment terminals”. There is no drive-in or terminals. The Mc Donalds located at the main train station does not take part in promotions and coupons from the Mc Donalds app are not accepted. I ordered 9 Chicken Mc Nuggets to take away and unfortunately only realized when I got home that there were only 6 in the package. I wasn't given a receipt either.

Bad service, bad and incompetent employees.

I called them to make an order delivery and he told me sorry , I said why ?? He told me keine lost . It’s very very bad branch and customer service

Ridiculous! €4 for 0,5l Diet Coke with no coke flavor what so ever!!! It tastes like lightly sparkling water.

Monday lunchtime, 5 people in line, ordering 2 cheeseburgers took over 30 minutes. The staff behaves like they are in a trance, I have never seen anyone work so unmotivated and slowly.

I DO NOT RECOMMEND IT! The employees are incompetent, when there was a problem with scanning the code the employee simply said to go to another register without giving the receipt or adding coke to the order. I have been to this facility many times and constantly had problems, today was my last day.

Service was quick and friendly, but the food was a disaster… The Royal TS came with ketchup and pickles and had apparently been lying around in the restaurant for a long time. Under all guns

Seller cheated me out of a mayo

Rude staff, poor knowledge of German and very bad food, with severe stomach pain and nausea… not recommended.

Very, very rude staff. I stood in line and waited for 10 minutes. The person taking the orders was very slow because he had to attend to the food and the line at the same time. As a result, the people who were originally in line were simply ignored! This is truly incomprehensible and unforgivable! I was rushed forward 3-4 times and in the end I couldn't place my order. An outrageous attitude! Absolutely not recommended, absolutely not!

Sami from Ara Security was very nice and kept an eye on everything, thanks to her

This is the worst McDonald's I have ever been to. The potatoes are raw and not salty, I ordered a medium vanilla milkshake, and they gave me a small chocolate one. I ordered food to take away, it was delivered on the spot. The service is bad, there is not even an electronic menu. DO NOT RECOMMEND TO ANYONE!!!

We were here again for once and have to say the chicken burgers have become smaller and there was very little salad on them. In terms of taste, everything was a disaster. Like always, everything has become expensive. I'm still surprised that it's still open every day

The service is very slow, they always have a line and I think they should introduce some self checkout counters in this McDonald’s. Because whenever you go, you always have to stand in line. It’s at the train station so it should be fast because people are there to catch trains.

A normal McDonald's. Staff is generally friendly. Special mention goes to Igor, one of the team leaders. Competent and friendly.

The following incident, today 04/06/24, 5:20 p.m.: I, female, 60, traveling alone, just ordered a cheeseburger and fries from a dark-haired saleswoman. Paid, took the food from the tray. Completely. I wanted to sit outside in the sun. Now the saleswoman saw the EMPTY TRAY and me on the way OUT. Shouted after me loudly...Hello, hello, don't you need the tray (as I said, I'm almost out of the door empty tray!?). So I replied: "What kind of stupid question is that?" NOW I was insulted very harshly by a customer. Me: Please get out." And I finally went to the door. Another employee shouted after me. But I ignored that and left. I was hungry and with a suitcase, just back from vacation.

Extra v. d. Traveled to Switzerland to d. 2 Kaulitz menus to try. When we ordered the gentleman looked at us strangely as we both ordered. He didn't know what the menu included. He also knew almost no German, so... communication was very difficult. We unpacked our menus at the table, which had not been cleaned for a long time. For k...., Hamburger salad very limp and already brown. We didn't get any curly frise, but instead we got fries that weren't tasty. And chicken nuggets were nowhere to be found either. Normally there would have been a milkshake, which was nothing, but a second cola, which also had a strange taste. Never again!!!

Mcs has made everything more expensive, oh god

Service banger💥💥 Mc rib was different🤯 My homie blew up the toilet🤷‍♂️

Very bad ordering process, but nice size

I like the location at the main train station. The food tastes very tasty delicious but at the top of the stairs it stinks and it is warm, very warm and dirty, very dirty

I ordered something from McDonald's. I wanted ketchup. I got mayo. Unfortunately, some of the employees don't understand German. Why don't you have screens where you can order food yourself? I think it would be better. On March 18th I ordered a double pack of menu. I didn't get any free socks. Long waiting times Fries not crispy

It's nice at the top, but unfortunately it has a main station vibe.

Some of the employees were friendly, but why isn't this McDonald's equipped with these screens? The food tasted very bad, as if it had been fished out of the trash can. There were also things in the food that I have no idea what they were doing there. After eating I had a very bad stomach ache. So I'm never going there again!

Food was cold, staff unfriendly

Well first off, the service was horrible. Didn't understand much and somehow my cheap coupons didn't work while an expensive order did. Also the ice cream machine was broken. I had to order everything ontop of the coupon without the decreased price, which was horrible. The toilets costed money and the seat somehow didn't exist? The locks were also ripped off. Not to mention, some lady was shaving infront of the doors. The seats at the dining table were damaged. There were no ordering screens whatsoever. Overall, the worst McDonald's ive been in. The food however was pretty typical.

No redeeming or collecting of points and reward coupons possible via the McDonalds app, no touch order terminals available.

The worst McDonalds in my opinion. There are currently promotions again where you can get something extra. I specifically asked if they had the promotion, yes they did. Food bought, paid for, socks missing. We didn't... I'm not getting the promised item or my money back?!... I feel ripped off and it wasn't the first time. In addition, that's not the only thing that doesn't work here all the time, keyword ice machine, there are probably a lot of things that aren't part of the service here.

Today we were at MC Donald's Freiburg Hauptbahnhof and we couldn't unpack anything disgusting that they had packed for us.. everything was cold, dry and the beacon smelled.. just disgusting.. can't recommend the place there👎 It's a shame about the money 20 euros isn't exactly little either 💰 ..👎👎👎👎

Slowest workers I've ever seen in a McDonald's!!!! 0 buck attitude!

Yep. Stop at a McDonald's. Unfortunately without terminals to order. Unfortunately I didn't have time for a good restaurant meal.