KFC in Freiburg im Breisgau

Not recommended at 35°C without air conditioning. It's impossible inside, it's impossible outside—it's not going to work! We'll see you again in winter 😪

No reusable packaging although it is advertised on the vending machine

KFC is rude and takes no responsibility. I ordered the Big Original Bites Bucket with 24 chicken pieces, but only 8 were delivered, which wasn't what I ordered. I called them and they told me they would check first and then call me back. But after 2 hours, there was no call back. I called over 30 times, but they deliberately didn't answer. They are extremely unprofessional and irresponsible. Very bad. For anyone who wants to order from them: Check your order carefully! Because if they make a mistake, they take no responsibility and show no decency or good behavior. I feel very deprived, both in terms of time and money. I waited a long time, the order was wrong, and I paid a lot of money just for 8 pieces of chicken. 👎🏼

Without air conditioning 1 month not working

I visited today and am very satisfied.

Food bad... Arabic music even worse... this isn't KFC...

Ordered with Lieferando two hours before closing time. It's now 12:30 a.m., and apparently it's been on the way for an hour. Shame on you. Never again.

really negative experience, I don't even know where to start, you go in and feel like you're in a sauna, the customers end up like chickens, dirty bathrooms, dirty terrace and the food is not that great

No ventilation; they try to save on salt, pepper, and napkins. If you need another napkin, the employee takes two or three from the dispenser and hands them to you.

A very good KFC. They were able to communicate in english, which isn't always a given and they took the order politely and had it ready quickly! The ambience wasn't that great, but I mean, it's a KFC, what can you expect for a fast food restaurant with a drive through. All in all a good experience, I can only recommend eating here if you want a good KFC meal.

In its shadow. I was a big fan of the chain, but that ended after this visit. I don't expect much from a fast-food restaurant, but this far exceeded my expectations.

Ordered for 10 p.m., arrived around 10:45 p.m. Opened the chili cheeseburger with great anticipation, and there was a piece of meat inside... Never again...

I went there after work specifically to bring home food. Instead of the Korean crispies I went specifically for, I had a burger in it, and instead of the mayo I ordered, I had ketchup. Since I had a long walk home, I only realized at home that they had given me the wrong thing. If I'm going out of my way to try it, it should contain what I ordered. (And yes, I looked in the bag, just not the Squid Game packaging, to make sure it actually contained the right thing...)

Cold and bad food. I had diarrhea after eating there.

I was at KFC today (June 13, 2025) around 4:00 PM and I'm truly disappointed. The visit was an absolute disgrace. My burger was cold and had a completely careless topping – there was literally barely any filling, simply ridiculous. The fries were also cold and looked like they had barely been fried. We ate outside – there was an employee sitting there watching TikToks and smoking while customers ate right next to him. Absolutely unprofessional and disrespectful to the guests. When we asked for a few tissues, we were given ONE (!) – how can you possibly cut corners on something like that? You eat with your hands, so hygiene is a given! During our entire visit, the only music playing over the system was Arabic music from the employees – zero consideration for a pleasant atmosphere for all guests. We are actually regular customers at KFC, but what's been going on at this branch lately is abysmal. The quality and service have declined drastically. This cannot and must not continue!

I haven't been so disappointed in a long time. The food was already cold and the burger was a joke... 90% of it was just a bun. The fries were bland and tasteless. The staff were very stingy with napkins, even when asked, and this in a restaurant where you mostly eat with your hands! Also, the restaurant played Arabic music the whole time. I think that was my last time at KFC, because the restaurant has really gone downhill since the renovation.

The wings were typical KFC, and the Coke was appropriately cold. The fries could have been hotter; I think they're hot during peak hours. The restaurant itself was very hot and stuffy, so we ate outside, which was bearable.

I have to honestly say: I've rarely experienced such exceptionally positive service – and I owe that to two very special people – Marko and Amadeus. As soon as I entered the restaurant, I was greeted with a genuine, warm smile that immediately put me in a good mood. Marko radiated a calmness, friendliness, and helpfulness that was contagious. He took the time to answer each of my questions, explained the products to me with genuine passion, and always had an open ear – not because he had to, but because you could tell he wanted me to feel comfortable. And then Amadeus arrived – with an energy that was simply infectious. Humorous, attentive, and yet professional. He worked with an attention to detail that you would normally only expect in fine dining. Together with Marko, the two formed an unbeatable team that not only prepared my order perfectly, but also ensured that I felt seen and valued as a person – not just as a customer. In a world where good service is unfortunately no longer a given, Marko and Amadeus have shown that passion, humanity, and genuine commitment can make a huge difference. They are proof that fast food isn't just about speed, but also about connection, joy, and appreciation. Dear KFC team – be proud of these two employees. I definitely am. Thank you, Marko and Amadeus – you gave me more than just a delicious meal: you brightened my day. Thank you

The floor is dirty and sticky. I hope the kitchen isn't the same. You have to place your order at the vending machine, with the option to pay at the cash register. Unfortunately, no employee feels responsible for this. After 20 minutes, you get yelled at for still standing there. The employee was very abusive, so I wouldn't recommend him.

There are so many flies in there, and it's not clean either. Why are they never checked for hygiene?

"There's a terrible lack of hygiene. There are flies everywhere, they sit on the food. It's terribly dirty.

The food itself was good. What was annoying was that the sliding door was constantly open, which meant there were a lot of flies in the restaurant, constantly running around on you. I pointed out the problem and said it would be better to close the sliding door, but I only got a "yes" as a response. Because the door was also open, the smell of the Remondis gas system permeated the restaurant, which can curb your hunger. The fries are unfortunately soggy, and mayo or ketchup cost extra. The toppings on the burger are mediocre.

It's okay, you can't expect more from a fast food restaurant. On a warm summer day, it doesn't smell very appetizing outside, because the bio-waste recycling depot is right behind the restaurant.

The food is just what you'd expect from a KFC. Everything was always ready quickly, but the whole area stinks thanks to the biogas plant.

Many thanks to Chef Sandor and Lobby Manager Mr. Nawaz for the delicious food. We'll be back :)

Chef Sandor and Hekmatullaf do this job well...

Went there on 12.05 11 am Staff was friendly and helped me out with the beverage dispenser. Its just what u expect from KFC warm fast juicy chicken. Big minus point toilet Would recommend the bowls !

Food was very tasty, I will come again

Ali Balhas is the best man he runs the shop alone makes the man boss when he is at the cash register I always go to eat

best food and service！！！ good guys. will come again

Very good food and service,best crispy chicken in Freiburg! Clean desk and WC

Thanks to the staff! So friendly and wanna go again

A nice, modern place, good food...I recommend...

SUPER deals nd super ambience!!

very good atmosphere nd super good deals

Super nice and everything was great

Good employees. Have the store under control!👌

Fast processing and really tasty. Cannot be compared with other fast food. I'd love to come back.

The food tastes good and the service is friendly!

Mr. Hekmatullah gets 5 stars from me today. I'm totally satisfied.

Had to wait half an hour for an appointment,came to grab in the meantime a snack, the food made by Chef Sándor was good and properly prepared and served, only one thing caught my eye, since it was raining outside coming into the building the floor was very slippery so take care with it, don’t fall 😅😁

Not recommended. Long waiting times, lukewarm food, bored employees.

Clean, friendly employees, fast service

Food, drinks, everything was great. Fast, clean, tasty...

A few weeks ago I overslept. I rushed to the bus stop when a nice gentleman stopped the bus again so that I could get on in time and still get to work on time. Today I was having lunch with friends at the KFC on Tullastrasse when I recognized the burger maker Ali Balhas on a somewhat shabby piece of paper. Thank you for everything. The food was OK too.

We were just on our lunch break at KFC Freiburg when I recognized the burger maker Ali Balhas. He had saved my cat from a burning tree the week before and then revived an old lady! And all barefoot!! Absolute man of honor, would love to come back.

Waiting times in the drive are far too long. Over half an hour until we had the food. That simply doesn't work.

Very good service and tastes good.

There is no hygiene! Forced to put a star that is not deserved Drop the breadcrumbs onto the floor and put them back in the bowl Not helpful Tables dirty First KFC experience in Germany but disgusted

Got yelled at because I asked if I could have 100 burgers

We've been there 4 times in total, each time there's a different drama either missing something that you're treated extremely rudely or the store is extremely dirty. It's really sad because we've already left a lot of money there. We entered the store in a good mood and ALWAYS left in a bad mood

KFC, it happened relatively quickly for me too. There is a deduction because the waste company Remondis (presumably) causes a sulfur smell (inducing vomiting), which, depending on the wind, makes sitting outside not recommended.

If you absolutely need chicken and there is no alternative, then you can take the 10 crispy bucket, a few goodies or the coleslaw (price/performance). I often feel like it, but then I regret it almost every time. Therefore 2 stars. KFC makes the worst fries by far :D Check the order, often it is not 100% correct.

Hekmatullah is very nice and helpful

Tasted very good Chicken was very crispy and golden in color just as it should be, the fries were also fresh and nice and crispy, thank you Mr Chef Abdullah. Very satisfied 5 🌟

We ordered to pick up (for almost €50), unfortunately some side dishes were missing and two burgers. Unfortunately they were too far away to make it worth driving back... very poor performance with 6-7 people alone in the shop, at the time they were alone in the shop with no other customers. You can do without it for that price… once and never again. No wonder there's nothing going on there!

I want to clarify that I am a fan of KFC, the crispy pieces are very small, it is not worth eating here! They put too little food for the money I ask for!!!!!! Fix the situation, you don't even deserve a star!

My absolute favorite restaurant. I go there whenever I have the time and the desire. It's always a great experience, and nothing beats the taste of KFC. Better than any other fast food place.

I didn't understand the staff. Mumbling and bad German

Unfortunately the mashed potatoes were expired, tasted very sour and caused stomach problems afterwards. When I called to inform the employee, he said "that's not possible". Otherwise it was ok.

Chicken dry, tiny and lukewarm. Fries cold. Mashed potatoes taste like cardboard. Served only upon request, I then received 2 unfriendly ones. Toilets street festival level. That was really the last time I was here.

There is always a "strong" smell outside the building, probably due to the garbage disposal directly across the street...

There’s nothing to say about the taste of KFC’s fried chicken, but at least German fast food restaurants have no service at all and you have to wait all the time.

Maybe in drive. But inside and especially the bathrooms you really have to feel disgusted. There is no service. Your number will be shouted when the order is ready to be picked up. Do this 2-3 times in a row as if you were disturbing. It's a shame about the food because the chicken isn't bad, but for the rest, NEVER AGAIN!

Chicken parts and pieces oversalted and hidden under an incredible amount of breading. Not my taste. But my little boy is into it.... Note: Education, being a role model - so important. (What did I do wrong??? Sobs.....)

You just get what you expect :)

KFC chicken in different varieties including citizens, salad and snacks are in the range.

6 nuggets were limp after a complaint and they said they were like that, fries were without salt and the milkshake was full of ice crystals so it was completely watery Never eaten so badly

I thought my humor was in bad taste...I didn't know their fries yet.

Food like in other KFCs, too bad it's not prepared for people who don't speak German

Unbelievable in the Freiburg industrial area...next to a chemistry shop! 17-02-2025 In the entrance 4 self-service terminals, you can then scroll up and down the confusing menus like an idiot, at the end you show your debit card, a receipt comes out, like on the authority then your number is called up🤣 Now the food: I'll post a photo...incredible amounts of breading, rotten tasting meat (bacon burger, chicken parts box, fries) the whole thing just under 30€ 》》》 the rest of the day: stomach cramps nausea! and the customers like this: waxy-faced overweight people with disabled children....eat till get sick! never ever if you want burgers in "FREI"BURG: GO TO FREIBURGER!! in SCHiFFSTR opposite Schwarzwaldcity! only honest, delicious shop! avoid 5guys too! kajo! Ditto disgusting & exorbitant prices like KFC!! namaste!

I will never eat in any fast food restaurant again. Normally I don't eat anything in such restaurants anyway. My gut feeling told me beforehand that I wouldn't do it. It's a shame about the money.

I've never experienced anything so cheeky, Staff he, very dark-skinned, at the checkout today, wearing a black cap. Try to keep the change consciously and without asking. I'll never go there again, sorry.

After the unnecessary renovation, it's somehow uncomfortable there. The food is of the usual quality, but overall is very expensive. Always enough parking spaces in front of the house.

Eat top service, good but it stinks so much outside because of the biogas systems

For anyone thinking about eating here: look for something else for the price! - I got one burger too few from the counter - The lights flicker in the restaurant - Burgers with almost no sauce and only bad sauce - Far too expensive - Only the wings are actually good - Relatively too little meat in the burger As an experienced connoisseur, I can only recommend looking for something better.

I would like to give minus stars for the ambience. Unless you think it's great to go out to eat in thick winter jackets at a room temperature of around 13 degrees. Several guests have complained. The food is okay, but expensive even for fast food standards. The employees all seemed quite annoyed...

An employee named mihai, correct guy, definitely keep him!

Favorite place to eat in Freiburg

Basically like all fast food restaurants. One of three fast food chains in Freiburg's "Fastfood-Street-FR-Nord" I personally think the menus are better than the competition

During my recent visit to your restaurant, I noticed a lack of friendliness from the staff. Their attitude felt unwelcoming, as if I was a burden rather than a customer. Additionally, the food served was cold, and when I asked for something freshly prepared, I was told that wasn’t possible. I hope you address these issues to improve the customer experience.

The food came incomplete and not fresh. We also complained because we only got one drink out of two. The staff were unfriendly. No toilet paper in the toilets Lousy.Due to the incomplete order you should count your food

Total disaster, restaurant ice cold and it took over 30 minutes to finish the food. At least it tasted good.

Very tasty food, price performance could be better.

Bottomless...you wait over an hour for your food, cold and inedible!

Unfortunately, we have forgotten something every time we order. Sometimes “just” all the sauces but entire parts were missing. But rarely was everything complete. Too bad.

It wasn't good! The drinks were bad, the milkshakes were strange, the tables were dirty and the service was poor.

Food takes a long time, there was no carbonated drink available and the iced tea (the only non-carbonated one) had no taste left. This has been the case several times in the last few weeks. There was not a word about it anywhere. And you paid the full price.

Food was very tasty. Drinking (Cola Fanta Sprite) doesn't taste like it does at Ikea. It was also very cold in the restaurant.

Toilet cleanliness disaster. Despite the renovation, who arranged the plumbing like this? Urinals so close to each other without a partition and everyone at the entrance can look directly at them 😀 ... A visit to the toilet completely ruins the whole visit.

I was there last night. A total disappointment. Drinks machines were broken due to a defect, but you still pay for them with the food. 1 of 2 burgers was ice cold and was then warmed up a bit when the same burger was mentioned. But even after this action there was nothing more than lukewarm to speak of. The fries were medium warm and there wasn't really much going on at that time. You just get the impression that you don't really care and that you should just pay and leave.

The drink machine hasn't been working for 3 weeks. Portions were cold and small. The chicken wings tasted like they hadn't been cooked the same day. Too cold, dry and tasteless If they don't change something quickly, it's no longer worth visiting!

Drink like water parking lot stinks

It's a shame that the food is served disgustingly and it smells like cake here

The burger tastes like cake. Drinking tastes like expired iced tea. And it smells like garbage everywhere. nieweider kfc

We had to let an employee (who had just arrived to start his shift) hit us stupidly in the parking lot for no reason. He claimed that we would throw dirt out of the car into the parking lot and "clean" the car. We asked him if he had seen it, and of course he said no because it wasn't true either. When we asked what his name was, he didn't want to tell us, which I found ridiculous. Customer service is unresponsive and does not answer. That doesn't work at all. We often went to the KFC but not since then, neither in Freiburg nor in any other KFC.

What can I say ? It’s KFC , their hot wings is a no brainer ! Loved it. They are not that spicy as expected but still delicious.

Unfortunately, the service stands out in a negative way here. There's always chaos here and sometimes, at times when there's a bit more going on, 4-6 people just stand around and wait. Customer friendliness is not taken into account here. After the service team If you forget to spend something, you'll just be made a fool of for it. When I asked if I would get a lid for my drink, it was thrown at me without comment and without even looking at me. That doesn't work at all.

KFC is a total failed restaurant, no Pepsi, no ketchup.

I am VERY disappointed with the Super Deal Box. We had the box twice. First of all, there were no more drinks except water and iced tea. The iced tea tasted disgusting. Pure syrup. The fries were soggy. There wasn't even mayo or ketchup with the fries and the 2 bites. The burger was the saddest highlight of my life!!! I think the picture attached says it all!!! I can't put into words how sad I was about these boxes. I have never seen anything like this or eaten and drunk such bad food. Definitely disproportionate to the price.