Unbelievable...first they tried to force large drinks on us that we hadn't ordered. Then only one meal arrived, and no cutlery. The second meal was forgotten. After that, we weren't served for an hour and a half. We could have just left and no one would have cared. Then we were allowed to ask for the bill and, of course, didn't leave a tip after the evening. The answer: Not a pleasant evening or any other kind of farewell. The food was highly recommended, and we were otherwise satisfied here. But today...it was completely unacceptable.
Food on Christmas Day too expensive and not enough. Got a voucher as a gift on Boxing Day. Now we wanted to go out to eat again. And !!! It's closed. What will become of the voucher now? You can't sell one if you already know it's going to be over soon! Or can you still redeem it later after the reopening? Let's wait and see
Ordered food over the phone. One dish was not delivered enough upon delivery. On the phone they said they couldn't do anything about it and I would now have to wait 2 hours. After the phone call I noticed that there was no sauce on my salad, so I called them again without finding a solution.
What a shame, I can't help it if the employee doesn't listen on the phone.
I should have read the reviews beforehand. Mini portions at motorway service station levels. Extremely rude and unfriendly staff. Typical tourist shop in Hamburg. It doesn't matter if the guest is happy, there are 1000 new ones waiting.
The food was okay, but not outstanding, the ambience was rustic - didn't suit my personal taste, but otherwise everything was very clean.
Service was nice, but 2 out of 3 seemed disorganized (or not yet well trained?)