We have been here several times and have never been disappointed.
Pizza, pasta and salads are very tasty and large enough. You can taste the quality of the ingredients. The service is good and there is always something for the children to paint. There is also an extra children's menu with fair prices. Next time we will try fish or meat, as this also looks very tasty on other guests' plates. 😊 We would love to come back!
Unfortunately disappointing overall.
It was reserved online in advance. The tool asks for the reason, then this should also receive attention on site. Don't spend anything, but congratulations on your birthday are enough.
I found the service spotty. Hardworking and friendly, but without the quality that the house (ambience) exudes.
What was annoying was the information that there was only a small menu today (2 starters, 4 main courses, 1 dessert). Is this ok? What is expected as an answer? Now you're already sitting... When I made the reservation, I provided my phone number and email. Couldn't they have called and given me the opportunity to choose whether I wanted my (birthday) meal differently?
(My husband had a similar experience with the company: a la carte was agreed upon, then there was a buffet without any prior information)
Why is red wine not on the menu, but only upon request?
The dishes were tasty, but overall could be hoarse. The grilled peppers could use more roasted flavors. But this certainly depends on individual taste. However, it's not possible that I'm still sitting with the starter and the main course is being served. With the comment: The kitchen stepped on the gas...
There was no response to my email with my feedback.
Overall, there are reasons not to recommend the house.
Unfortunately I can only give one star because the room service simply took away a shopping bag. In the bag were 2 empty bottles but also the receipt with the guarantee for the product that I had purchased and an accessory for the product. The bag was not near the trash can, but in the cloakroom. Something like that just doesn't work!!! When I asked, I was told that the cleaning staff unfortunately didn't speak German and that's why I couldn't ask, but that the bag was probably already in the trash anyway and that was it...
5 stars – A real gem in Regensburg!
Hiroko is one of the best restaurants I have ever visited - not just in Regensburg, but in general. Everything is just right: the stylish ambience, the excellent food and, above all, the exceptionally friendly service.
What strikes me as particularly positive is the consistently polite and courteous service. You feel welcome here from the first moment. The staff is attentive but never intrusive. Questions about the menu are answered competently, special requests are received with a smile and implemented with the greatest care.
Even when it's busy, the team remains calm, friendly and professional. This constant courtesy and genuine friendliness makes the visit special every time. You can clearly see that hospitality is not just a word here, but is actually lived.
The food is always a pleasure: fresh, creatively prepared and tastes of a very high standard. Whether it's sushi, warm dishes or desserts - everything is coordinated down to the last detail. The price-performance ratio is also absolutely right here.
For me, Hiroko is a place where you don't just go out to eat, but where you really spend a nice time. Anyone who loves good food and values a particularly pleasant atmosphere with first-class service should definitely come here.
Many thanks to the whole team – I always look forward to the next visit!
My favorite Asian, as always everything freshly prepared, plenty of buffet selection. Restaurant very clean, staff friendly. I can't understand the negative reviews from guests at all.
Were there for the first time today. My wife and I had our annual anniversary dinner there.
We were immediately greeted in a friendly manner at the door and were shown a comfortable place in the guest room. This is very inviting and cozy. In my opinion, the leather chairs in particular are a highlight. Drinks and food were served quickly, we both had mixed grill plates! The food was rich and very tasty. In any case, excellent value for money!
Overall, a very successful evening and we would love to come back!
Thank you very much for that and best regards.