The food tasted reasonably good. Unfortunately, I was disappointed with other aspects of my visit. The service left something to be desired as the staff was unfriendly and unprofessional. The staff seemed disinterested and unengaged, which contributed to a negative atmosphere. There was a lack of politeness and attention towards the guests, which spoiled the overall impression.
Furthermore, the conditions in the restaurant were not satisfactory. It was extremely hot and uncomfortable inside, which affected the enjoyment of the meal. The lack of air conditioning or ventilation made the stay uncomfortable and unbearable, especially on warm days.
Another point of criticism was the lack of an adequate way to wash hands. There was no washing area or suitable washing facilities, which did not meet a basic hygiene need. This is unacceptable in a restaurant and left an unhygienic impression.
In summary, I would like to emphasize that the Meals restaurant offers culinary delights. The quality of the food was impressive. However, the poor service and conditions negatively impacted my visit. I hope that the management will improve these points to provide guests with an overall pleasant experience.
(((((Reply to your answer)))))
How professional are you that you present your customer review as an inaccurate review? If the relationship with your employees is very important to you, you should impose a ban on the premises now instead of putting money before your employees and customers. Napkins are not towels or cleaning products for greasy food. There is such a thing as disinfectant wipes. Behavior was disrespectful and provocative when I asked for a sink and advised you to ask your customers for disinfectant wipes next time or at least open the door as it is very hot inside!!!!!!!
I would like to emphasize that it was not my intention to give an inaccurate or disrespectful review. My rating was based on my personal impressions and experiences during my visit.
I understand that as a restaurant operator you also have your limits and do not want to be confronted with disrespectful behavior. If my behavior was perceived as inappropriate, I apologize. It was not my intention to provoke or disrespect anyone.
Nevertheless, I stand by my assessment of the service quality and the conditions in the restaurant. My impressions were shaped by my personal experience and I shared them honestly and transparently.
Regarding the washing area, I would like to note that I believe that a proper hand hygiene facility is important in a restaurant to ensure a hygienic environment. I am aware that this is not a legal requirement, however it is a factor that is important to many guests. Another suggestion would be a ventilation system to make guests feel comfortable.
Thank you for your appreciation of customers and your commitment to product and service quality. I hope that you will continue your path of continuous improvement.
Good, tasty food, beautifully set tables, friendly service, large portions, great atmosphere throughout the restaurant, that's how it should be everywhere.
I absolutely love Benjis food. Its like chipotle and qdoba had a love child. Best of everything, flavor, quality and quantity. The only stupid part is they are so good the line is forever long and the parking kinda sucks. Other than that, this is definitely a stop I always make in K-Town
The burgers there are so good! Went there with my boyfriend and we both really loved it so much. Normally I'm not much of a burger fan, but I had such a craving for them that we absolutely had to go! Highly recommended. :)
A very nice restaurant, where the food is not only beautifully presented and delicious, but also appears to be of a higher quality.
The portions aren't infinitely large, but they're not small either. You can tell that the focus here isn't on quantity, but on taste and quality.
Unfortunately, I don't know if there's a more romantic corner where you can sit more privately for special occasions – but for me, it would perfectly complement the restaurant.
Wonderful meal in a beautifully decorated restaurant (at least for me) the surroundings were very nice and everything was nice and finely decorated. The only note was that it was a bit dark but there was a lamp at each table that you could adjust accordingly. The service was attentive and very friendly.
I would have found it nicer if, for example, The toilets would be better signposted in the restaurant so you don't necessarily have to ask but that's just a small thing.
I don’t want to review this place because it’s probably the BEST delivery in Kaiserslautern. If your delivery is late, it’s because they have so many orders. Be patient. Be kind. They serve an enormous community ordering from them. Everything is standout! I order a few items and cut them up for a plate.
Very nice reception. Thai cuisine very appealing. Schnitzel also very tasty. Spring rolls are uniquely good.
Price performance absolutely okay.
We felt very comfortable