The location of the restaurant and the interior design are great and cozy
The chocolate cake was good and big enough
However, the staff is a huge minus point. When you say goodbye, the wait staff can't even answer... that was terrible. I would like to give zero stars
Very dirty seats and tables. Cleaning is written in lowercase letters in SAW at McDonald. The staff even intentionally threw some things off the table rather than putting them in the trash can. So the staff has nothing left for our environment either. Don't want to know what the preparation area looks like. My conclusion: I don't do it anymore, I'd rather go to McDonald's in Wittingen.
I was at the Brocken on Saturday morning and wanted to give them one last chance.
However, shortly after 10 a.m. I was turned away in the most unfriendly manner at the kiosk at the train station. There were two employees in the kiosk, both with a beer in their hand. When asked if it was already open (the sales window was open), the answer was unfriendly: "We haven't even had breakfast yet, so should we sell something?"
The last time I was a paying customer in winter (in the Göthesaal, which is more reminiscent of a canteen), dirty plates were simply wiped off with my hand and then the food was served... The schnitzel with fries was completely overpriced for the quality, it would be wasn't even worth €10.
Do you actually read their Google reviews? I'm definitely not the only one with experiences like this...
But what I'm actually trying to get at is that you are making maximum use of your monopoly position on the Brocken, the only thing that counts is the motto "sell cheap Fras with maximum profit" (excuse the word "cheap Fras" but in the end it is nothing else).
If you had competition, you would immediately lose all your customers with this policy.
As a Saxony-Hitchhiker, it's simply embarrassing when you look at the gastronomic offerings on the Brocken, it's anti-advertising for the Brocken and the entire Harz Mountains. I'm surprised that the city of Wernigerode hasn't intervened yet.
But the stupid tourists come anyway.
I've now given up on the likelihood of something changing in your company, but maybe miracles can still happen...
Unfortunately I can't recommend it to anyone. The order arrived almost an hour later and everything was basically cold and the pizza base was very hard
No salary has been paid since February, 2 months later the boss comes with just €500 in an envelope and hands it over as "wages"
At the end of May, all employees were laid off for operational reasons. All unpaid wages were claimed through a lawyer. How could it be otherwise, no one showed up to the negotiations.
to be granted justice. Everyone who worked there, sue for your money.
The parking lot is not the worst, but the service is terrible, I agree with all the negative comments, they work here like a punishment. I couldn't calmly compose because the woman from the staff came every now and then and complained that it was too long because someone was waiting and I had been composing for 20 minutes. Tragedy.
The food didn't taste good, it was way too greasy, it gave you stomach upset, the meat didn't taste good, the service was hardly German, and they added onions and hot sauce even though I didn't like it, that was my first & last visit to Denn.
A typical McDonald's restaurant, outside
a slide for children and also seating. Unfortunately the service that day left a lot to be desired. It was relatively full and apparently there was chaos. First they brought us the wrong food and the table display was taken away. It quickly became clear it was the wrong food, it belonged to the next table. So the food was passed on and we noticed from the receipt that something was missing. So back to the counter, informed that we had the wrong food. Understood. When the food came, it was brought out in a hurry, so that of course both large cups of drinks fell off the tray directly above the table and 3 of my family members were baptized in a mixture of Cola and Fanta. The service employee remained silent, not a single word! We changed the table, the table and chairs and floor were wet. Shoes were completely wet, up to the socks, pants were stuck, shirts were completely full - back to the counter and the incident was described, there was a nice apology and 2 ice creams plus of course new drinks. Very friendly staff, but unfortunately there was a problem with speaking during service. This should be improved. Otherwise the food was okay and it came relatively quickly.