McDonald's in Merseburg

A typical McDonald's restaurant, outside a slide for children and also seating. Unfortunately the service that day left a lot to be desired. It was relatively full and apparently there was chaos. First they brought us the wrong food and the table display was taken away. It quickly became clear it was the wrong food, it belonged to the next table. So the food was passed on and we noticed from the receipt that something was missing. So back to the counter, informed that we had the wrong food. Understood. When the food came, it was brought out in a hurry, so that of course both large cups of drinks fell off the tray directly above the table and 3 of my family members were baptized in a mixture of Cola and Fanta. The service employee remained silent, not a single word! We changed the table, the table and chairs and floor were wet. Shoes were completely wet, up to the socks, pants were stuck, shirts were completely full - back to the counter and the incident was described, there was a nice apology and 2 ice creams plus of course new drinks. Very friendly staff, but unfortunately there was a problem with speaking during service. This should be improved. Otherwise the food was okay and it came relatively quickly.

Everything is at the table very quickly, cleanliness is fine and the staff is friendly.

McDonald's is no longer what it was. Waited almost 2 hours for online orders, even though it says Max 45 minutes. The food was so good, the taste wasn't great, there are other providers where the price-performance ratio is right. The ice cream was extremely sweet, I had the feeling that I had frozen Nutella in the cup, so you can't die from hypoglycemia, so I threw it in the trash. Conclusion not again.

We order about 1 a month from Mc Drife. Unfortunately, we always notice that something is missing.

We ordered breakfast burgers to take away. When we got home we unpacked our burgers. When we took a bite, we were met with a burnt smell. So penetrating and repulsive that it made you sick. So we packed up the burgers again and drove back to McDonald's. When we got there, we explained the situation to the waitress. She had the audacity to claim that we might have. smoked in the car. FYI, we are both non-smokers. The waitress smelled the burgers and said she didn't smell anything and that no one was smoking there. She then called the supposed boss. This could not be surpassed in terms of unfriendliness and audacity. First she claims the burgers must smell like that and that the breakfast menu is already over. But she probably couldn't think that we had a route. It's not the case that they always smell like that because we've eaten the burgers many times. Secondly, if that were the case, the burgers would guarantee nausea. Then she said to us, you know the burgers are toasted. Of course you can know if you don't work there. The employee was at least accommodating enough to give us the value back in vouchers. Then the so-called boss said, I don't apologize for anything and she wished us, in a snarky tone of voice, to have fun with the vouchers. The burgers were flawless, nothing burnt or bad. However, they simply smelled disgusting. Something was probably seared somewhere in the oven or the burgers were in trouble somewhere so that it got soaked in the burgers. Instead of simply being accommodating and writing off the inedible burgers, the alleged boss behaved extremely unprofessionally. This woman apparently hasn't heard anything about customer service, customer loyalty and goodwill. Thumbs down for this poor performance.

The Mac crispy caused a virus that put me in the hospital, not recommended

It's just a Mcces. However, not the cleanest.

The seating areas of the restaurant are dirty and sticky, as are the tables and the floor. It's a shame that more cleanliness isn't paid attention to. The one star for Ambiente is actually one too many.

Unfortunately, something is often missing when you pick it up at the drive-thru.

Completely satisfied After something was missing, it was delivered to me very nicely afterwards :) Customer satisfaction is very important here :D

The breakfast staff is great...Thank you very much 🤗🤗🤗

Food has gone down quite a bit. I won't be back any time soon

So first of all, we're just talking about the service at the counter. It was the best talk at a counter we've ever had. The order was amazing because we've never had such a nice and fun order. We would also take a detour just for this nice woman at the ordering counter. Thank you for the lovely and funny experience, that's how customer service works, many people can learn a lesson from that...thank you Silke from Merseburg.

This is the only McDonald I know where you can order and pay straight at the checkout...just like it used to be. I hate the ordering machines.

McDonald's is no longer what it used to be.

Waited over half an hour for food!!!! fast food?

Very bad!!! Ordered three chicken burgers at Mc Drive but got three cheeseburgers 😂 Sad load! Even if you order online, half of it is always missing or wrong! 🤮

The store was full. There was a lot of friendly staff on site. Order came quickly. This is great for McDonalds! No comparison to Vogel Systemgastro in Leipzig

Citizens are just thrown into the packaging. The table service worker wears the same gloves that were previously used to sort the garbage. The package of fries was only half filled and half raw.

Food very tasty and fresh, the staff German and friendly. Finally a good McDonald's

Overall a good McDonald's! The food was delicious and the staff was friendly. The store was clean and tidy and there were no long waits. For a quick snack or meal, this McDonald's is a very good choice.

There is still room for improvement in terms of cleanliness at the tables

It takes sooooo long to wait for an order

Alles andere als schön. Es war voll und in meinen Pommes waren 2 davon grün. Die Bürger waren nur lauwarm und schmeckten überhaupt nicht. Insgesamt hat die Qualität d3s Essens dort ziemlich nachgegeben. Besser gesagt es ist schlecht geworden das Essen.

Cold food and sometimes unfriendly staff

They probably only had singing and clapping in school... how can you forget the cheeseburgers when you have two cheeseburgers and one nuggets

The food arrived neat and warm. The shop itself seemed quite dirty, the tables were dirty and there were chips lying around on the floor. The visitors to this store find themselves unable to put their tablets away and simply behave unpleasantly. But my rating refers to something else. I think it's very good when people with a handicap are given a chance and can work. I have never encountered such friendly and courteous service at a McDonald's. Ordering and billing were completely unproblematic. However, the colleagues were more busy making fun and imitating the employee. If this happens in front of customers when the business is open, how far does it go when the store is closed? Here the operator should have a clear word with his employee!

For McDonalds connoisseurs: Clean, fast and friendly

Wherever you came in everything was very dirty, when you ordered the food it came very quickly but the quality was poor and the food was cold. When you drove home you felt really sick and you barely made it to the toilet in time. Never again

Immer freundliche Bedienung.Leckeres Frühstück

It's such a disgrace what's going on here. You are ignored by employees and to thank you, the order is not even complete. Never again!!

For in between ok. Once a year is ok. Otherwise it would have become too expensive.

Unfortunately citizens forget. But very tasty and really well stocked.

The food is generally good. I have always received my order in this branch as ordered. It's not a 5 star meal but it's a good and tasty option for a quick snack in between. The staff is always friendly despite the fallen guests.

Good McDonald's. Service quick and friendly. Food is also relatively good for McDonald’s. Everything clean.

Just like you know McDonalds. 90% of young people who just do mischief and are loud don't expect much from the employees. It takes forever, people prefer to chat and neglect work. At least you can go to the toilet if necessary, they are relatively clean but otherwise not recommended.

Everything is great for quick hunger

What should you capitalize? Personally, I like it. I come here once or twice a quarter. It's also nice to see the price development of the "big" burgers.

Even one star is too much. First the coupon doesn't work and then we waited forever for the food and because it wasn't enough, the restaurant was completely filthy from bottom to top. Never a bad picture for McDonald's again

Were there at McDrive and ordered Mcflurry, everything worked out wonderfully

Sometimes very long waiting times for the food ordered, the staff are completely overwhelmed, the food sometimes only comes lukewarm or cold...

It's not the cleanest McDonald's, but that's often due to the customers. A little Indian girl tries very hard to keep up with the cleaning. There are not always competent staff at the checkouts, but they are mostly friendly. What happens again and again is that you have the wrong food in the bag at Mc Drive.

From the best McDonald’s in the area to, oh well. There are always some things missing or the BigMac is only half full. It's annoying because at least you pay the full price. I really don't know what's been going on in the last few months.

Staff overwhelmed as always and unfortunately we were lucky again that our order was deleted by the staff. Faulty burgers 🍔 instead of 2 meat patties there was only one on it but twice as many bun layers. When asked, the answer was "That's right". Only after being asked to speak to the shift manager did they admit that there was an error. It's a real shame to always have to go that far. Unfortunately, the toilets and tables were also very unclean.

Absolutely unfriendly, unable to properly prepare and issue orders. Basically something is missing, you are almost forced to check immediately whether everything is there. When you complain, people assume you received it and ate it within a minute or whatever. So with all my love, I can't manage to eat a Big Tasty in such a short time. Just ridiculous.

Super friendly and always available staff. Especially the regular and full-time staff. Service is always quick even when it's full and warm.

A shambles!!! You are not understood, the preparation takes a long time, it was terribly dirty on and under the tables! No wipes in the toilet. The display board for the orders was broken and I waited forever for my ice cream (of course it was already liquid). No system at all! This store is a complete disaster. Shame on you!

Delivery within Merseburg, not possible even with Lieferndo (several times)! Neither app nor web.

Food was fresh and tasty. But that doesn't have much to do with fast anymore. 15 minutes for two burgers with one person in front of us? Hmmm. That's what it was good for. But not for people in a hurry. And this ordering at the vending machine.... only makes everything worse. But in every branch and everywhere. Not a big innovation!!!

You wait forever for your food...we've been sitting for an hour, tables and chairs are stuck together, employees are completely demotivated, there's only rubbish rum in the outside area. When we finally had our food, of course half of it was missing, we said so, the employee brought something back, half of it was wrong, of course...you really don't need to go there

Half of the order is missing every time. Wait 20 minutes for 20 nuggets and one mc chicken. There was only one person with a similar order in front of me...

FOOD...MC Donalds. SERVICE...if you're lucky the motivated people are there. But only if you're lucky... AMBIENCE... Furnishings are fine, McDonald's just... BUT... the cleanliness: tables full of leftover food. It sticks to the tables and seats. And the floor, a dog would be fed... We're talking about gastronomy here! What about hygiene!?

Great, but had to wait a long time Everything was very dirty, the bench was very damaged, unclean, dust, endless fries on the floor

Good McDonalds, friendly employees, something is rarely forgotten when ordering, it's not like that everywhere

Ordered and paid for via the app, picked up everything at the Drive In and enjoyed the new “M”. Nice staff.

McDonald's. Burger prepared with little love.

What happened to the Filet o Fish... 5€ for not even a midnight snack, that's the last joke, you eat your fingers because you're tired

Food well prepared for far too long when there wasn't much going on

Was the only customer with my children and as so often the most expensive citizen was missing again, that's really the system, take your time and check everything at the drive in no matter how busy it is

Good location and decent clientele

Ordered Big Mac Bacon Hamburger Royal and got way too much mustard on the cheeseburger fries without salt

McDonald's Merseburg This fast food restaurant was very clean when we visited. Rarely experienced comparable service in this chain. Here we experienced unforgettable magic. And we had a very nice stopover. A big thank you to all employees! Hopefully the spark will also spread to the staff of other branches 😀

Super friendly staff and the food tasted good. Seating however very sticky and dirty

Great, we go there to eat, it’s very tasty, there are no downsides.

Sunday evening we waited almost 30 minutes for the Mcdrive

Absolute disaster. We've now been waiting for over 40 minutes for a McMenu and a 20 piece of chicken nuggets. This no longer has anything to do with fast food. Staff is helplessly overwhelmed. Absolutely not recommended at peak times. You'd rather go to the nearest McDonald's in Weißenfels or Halle and still get your food quicker.

Ate on site in the outdoor area, fast service, tasty food, everything OK.

Nice staff and the food tastes very good 👍

Food was freshly prepared, can't complain 😁

Quite normal McDonald's fast service friendly people

For a MC Donalds restaurant, this restaurant is one of the better ones, the service is above average... whether for an ice cream or an MC menu you wait an average of 10-15 minutes for your food and it is of the usual quality... more You can't give like 4 stars because the system as such is only designed for mass and therefore can't do justice to everyone, but I hope that they continue to be above average and maybe even do a little bit differently... Best regards RiGo

Unfortunately it was very dirty. Toilets and the entire inside area.

Catastrophe!!! There's not much going on in the restaurant. We are here at 12 noon and I almost vomited from the disgust of the dirty toilets!!!! This is a disgrace!!!

Today it was really really disgusting. Not a single seat was clean, there were crumbs everywhere on tables and benches/chairs, some of them were totally sticky and there was food leftovers everywhere on the floor. Then I decided to eat standing up. Milkshake was spontaneously chosen and my burger, which I had specially ordered without onions and cucumbers, unfortunately contained cucumbers and onions. The fries were hot and tasty, but then I noticed some strange, shiny crumbs on the fries and then I didn't feel like eating them anymore. Today really wasn't great.

The tables outside are dirty and unclean (full ashtrays, garbage...). Staff pass by empty-handed several times, but no cleaning is done. Also inside, dirty and sticky benches, leftover food on and under the tables. You always wait far too long for your food, and then it arrives at the table lukewarm or cold. The toilets were also completely filthy. Doesn't work at all...

McDonald's in Merseburg is always an experience, teenagers who meet there or teenagers who try to attract attention with cars that are too loud, next to the families who try to get their children to eat. Otherwise, stable McDonald's, always see all stars in the fast food context. Service tries to keep an overview in the chaos, but respect for that.

Super nice service, food is always good Extras are always taken into account.

Unfortunately always very full. Food swapped. You should just display the numbers correctly as to who can pick up and not just by pressing and then calling out indistinctly.

I had the misfortune of wanting to sit at a broken table outside. (was not obvious) I had put my bag on the tabletop and at exactly the same moment it came to me Table top slammed on its foot! Although supposedly the tables are checked in the morning. That doesn't work at all!!! Now I have had a blue foot and pain for days. It also looked like the table top had been hot glued!

Unfortunately, MC Donalds in Merseburg has slacked off quite a bit. Things are no longer the same as they were a few years ago. In terms of price, it is becoming more and more expensive and the quality has to suffer. Cleanliness is becoming increasingly limited. It's a shame actually. But exactly for these reasons there are no more than 3 stars.

I had to wait 20 minutes and that was rude!!!!!

So I can only say that if you have special requests, such as wanting the burger without cucumber slices and without ketchup, you should get that too. This has now happened for the 7th time. They charge a lot of money for the food, but prepare it very unprofessionally and don't even read the special requests. Apparently no one in this restaurant understands German anymore... just terrible.

The food was delicious, the furnishings were renewed.🙂👍

Worst McDonald’s I’ve ever seen. Staff and manager do no speak in English, and it’s impossible to order verbally, the quality of preparation is not good also

Instead of 20 nuggets, I only had 16...

It was simply full and the employees were beyond overwhelmed.

I just have one question. What happened here? I've never experienced that in all my years. Not only is it totally dirty now, you wait forever, then only a quarter comes and if you dare to ask where the rest is after almost an hour, you get hit. No offense, where people work, mistakes happen and that's absolutely not a bad thing, but then getting really cheeky is a different story. And that didn't happen in previous years either, quite the opposite! Service looks different.

Orders are not collected correctly. Positions are not reported. Always check your order on site

Comfortable and tasty 😋 friendly service

They forget food like burgers or fries which is annoying when you want something quick. McDonald’s is fast food but I think they focus more on fast than food.

Very long wait until the ice cream has completely melted. But it was replaced immediately upon request.

Ordered via app, picked up on site: Picking up at the restaurant is a big mistake! Customers in the restaurant stand around waiting until the line of vehicles at McDrive is cleared. Recommendation: Be sure to use McDrive. Saves time and frustration.

Food was there for 3 people within 10-15 minutes and the staff were friendly Unfortunately, 1 burger was missing after we asked and it came. Unfortunately, as you can read in the other posts, the toilets were dirty and disgusting. The recommendation still goes out

UPDATE!!! Fries and burgers were cold! It's not that bad, because you lose your appetite when you see the completely dirty restaurant. If the dining room is so neglected, I don't want to imagine what the kitchen area and the storage area look like. Yuck!!!! Update The grandchildren really wanted to go to McDonald's, I feared the worst after our last visit. But no, tables, benches and floor were clean. The tray rack was cleaned regularly and the toilets were also clean. Importantly, the grandchildren enjoyed the food.

Service good, otherwise dirty there.

Restaurant is okay, food tastes good but every time, really every time something is missing. And with a wait of about 20 minutes, I'm really tired of checking every time.

All I can say is disgusting: the toilets are an absolute horror. The whole store is full of dirt and the tables aren't wiped down The only thing I can rate positively is the friendly staff, but unfortunately there isn't anything else good to say

I understand that it's full, but I order sweet chili sauce twice and get one sauce and then the wrong one. It really doesn't have to be that way

We bought coffee and went to the toilet. The toilets are not cleared away, but there is plenty of paper and napkins. The coffee seemed too expensive to me, although it was on sale, but after adding sugar it became more expensive. This doesn't apply to a specific location, just McDonald's in general. There is not enough parking, it was difficult to turn around to get a spot.

It was a very busy day and there was a bit of a long wait to receive the order