We ordered two cheeseburger meals. The burgers were alright, but nothing special, especially since the bun was pulled from a huge bag of pre-made buns. The fries tasted good, but the portion size was an absolute joke (a maximum of 20 fries), especially considering the steep price of €7. So, unfortunately, it was a complete waste of money.
Very friendly service, lovely ambiance, but the seating was very cramped. The sauce was superb, the vegetables prepared with great attention to detail, but unfortunately the meat wasn't so good. The prices were a bit too high.
I visited Bianc Restaurant in Hamburg with two friends, eager to end our weekend trip with a Michelin-starred experience. The restaurant’s ambiance impressed us initially—minimalistic yet intriguing, and with an open kitchen that clearly set the focus on the food. We were excited to try the Emotion menu with wine pairing, as Chef Matteo Ferrantino’s reputation for refined creativity and clear flavors intrigued us.
The food, without a doubt, was excellent. Each dish was a thoughtful expression of the chef's creativity and craftsmanship, elevating quality ingredients in an impressive way. However, the evening's experience was marred by several service missteps. While the restaurant was fully booked, it took a noticeable amount of time for service to properly start, and unfortunately, it felt as though we were overlooked by the staff throughout the night. We were by far the youngest table, and it seemed the staff was more focused on the other guests, likely because they didn’t take us seriously.
A significant issue occurred when we were served the wrong course. The plates were quickly whisked away from our table and placed directly onto the neighboring table, even though we had already looked over and smelled the dish. This was handled quite unprofessionally by the service staff. Despite the fact that we were practically leaning over the food, they didn’t prepare a new dish for the other table—no apology, nothing.
As the evening progressed, service slowed down further, and despite arriving before other guests, we ended up being served after them. The most disappointing aspect, however, was the wine pairing. While the food was outstanding, the wines fell short of expectations. The selections were bland, uninspired, and not at all harmonious with the dishes. For a Michelin-starred restaurant charging €150 for a wine pairing, I expected much more thought and care in the selection process. As someone who enjoys and appreciates wine, I felt the pairings were lacking in depth and failed to complement the dishes.
The night took an unfortunate turn at the end when I offered feedback on the experience. Rather than accepting it gracefully, the server became defensive, and the situation escalated when the chef de service joined the conversation. He responded with arrogance, dismissing my concerns, and even questioned my dining experience in Michelin-starred restaurants. It was an unnecessarily unpleasant interaction that left a sour taste at the end of what could have been a lovely evening. His boastful comments about his qualifications and the absurd markup on the wine only made matters worse. We calculated the actual cost of the wines, and it turned out they were charging five times the online price, which felt unreasonable.
In the end, we left feeling unwelcomed and disappointed. The food was fantastic, but the unprofessional, rude, and dismissive service ruined what could have been an extraordinary dining experience. I hope the restaurant takes this feedback seriously and improves their service, as the potential for greatness is there.
Absolutely fantastic!
From arrival to departure, the atmosphere was incredibly welcoming.
Excellent advice and recommendations, and the food was divine! (Not for those with a large appetite.)
Bring plenty of time and simply enjoy!
This was our first time at the Baltic Sea and we chose the Strandhotel Ostende.
We were very satisfied with the service, the food, the facilities, and the location!
All the staff are very helpful and friendly, and the rooms are very nice and clean.
The hotel is also very dog-friendly!
We felt very comfortable and will definitely be back!
Thanks to the entire team – you are fantastic!
The service was friendly, young, and attentive. While they seemed a bit inexperienced regarding the wines and dishes, this didn't detract from their charm. The food was delicious, natural, and not over-seasoned, unlike what I've experienced in Michelin-starred restaurants.
We had a wonderful evening at this fine-dining restaurant. The food was excellent – fresh, high-quality, and prepared with regional and seasonal ingredients. We opted for the six-course menu, and each course was a delightful surprise. You can truly feel the passion and creativity in the kitchen.
Definitely one of the best restaurants in the region. We will certainly be back! You should allow about 3.5 hours for the six-course menu – it's an experience best savored at your leisure.
Macionga offers creative, seasonal cuisine of a high standard with exceptional wine pairings. Elegant yet relaxed atmosphere and very attentive service – highly recommended!
"Kinza" is love at first visit 💚 Incredible flavors, warm atmosphere and excellent service. Every dish is made with soul, every detail is thought out. Thank you for the wonderful mood and gastronomic pleasure!
We spent one night at the hotel for a conference. When we arrived in our room, we discovered a glass of milk in the refrigerator. We briefly thought it was a St. Nicholas Day joke, but there was no plate of cookies. So we informed reception, and it was immediately removed. This shouldn't happen; we're all human.
I find it sad that Google doesn't uphold freedom of speech. The reviews are worthless. It's a shame that Google doesn't distinguish between constructive criticism and hate speech!
All criticism is deleted; allowing only positive reviews is ridiculous!