I had reserved a table, and my friends arrived a few minutes early. Upon arrival, the receptionist reprimanded me rather rudely, simply because I briefly asked about my friends and whether the table had been "collected" and where it was. I was then told exactly what to say and was supposed to say only "reserved + name - end of story," just a standard response...what?? He should just put up a sign stating what can and can't be said, or he shouldn't be stressed about his job. A little flexibility would be great; I'm not talking to a robot, I'm talking to a real person. And I was there with an open mind, looking forward to your delicious meal.
After he finally told us our table was "downstairs," we sat there for 20 minutes alone, without any service – until it turned out that our friends had been shown upstairs by the same employee.
Furthermore, we were rather rudely informed that we had to leave two hours after booking. For an hour, we received neither drinks nor were we able to order anything. Thankfully, the service was very friendly later on, but the fact that the children's food arrived after the adults' was a real organizational blunder.
At least there was no pressure to leave on time in the end, but overall, the visit was disappointing due to the unfriendly service and poor organization.
We arrived without a reservation, and the restaurant was quite full. The owner readily seated us. A very attentive server served us delicious Italian food, and the price was reasonable – highly recommended.
I have no idea about the food because the guy on the phone told me I didn't care after waiting for another hour and canceled the order.
I've been getting a message saying it's supposed to be here for 20 minutes now.
The rudeness is beyond compare.
Never again.
If I were to give it 0 stars, it would be 0 stars.
I found the bar quite comfortably furnished.
Since it was already too loud for me without the musicians, and I also had trouble understanding the staff in English, I didn't stay there long.
The Rheingold is a neighborhood pub with a lovely beer garden. The decor is a bit antique, which isn't necessarily a bad thing. The menu is decent, with some dishes featuring Sri Lankan cuisine. In summer, the sausage salad is highly recommended. The service staff is sensational – a team with both competence and humor. Hats off to them!