Very attentive, friendly service, a wonderfully cozy atmosphere, and excellent food. Four of us enjoyed both dinners of our short vacation here by unanimous request and would do it again anytime! Thank you very much!
After a long time we went here again for a steak dinner and didn't regret it. As always, the restaurant was fine, the owner and the service were very attentive and we ordered a classic rump steak with fried potatoes and a fillet steak with baked potatoes. The steaks are medium to perfection, tender to the bite, delicately seasoned and a delight for the palate. We were thrilled with this food, the beautiful ambience and the great service. The price is absolutely fair! Thanks!
Die Karte ist sehr vielfältig, so dass für jeden was dabei ist.
Das Essen kam ungewöhnlich schnell und war sehr lecker. Die Bedienung ist freundlich und aufmerksam... Ein bisschen mehr Herzlichkeit würde den Aufenthalt perfekt machen. Alles in allem aber Empfehlenswert!
That was a unique experience.
The beer garden was certainly nice.
Unfortunately everything is dirty (we would still understand the leaves etc. from the trees). If you sit for a longer period of time and look around, you'll notice a few things: dirty chairs, a glass that's rolled under a chair, paper, etc.
At least the pillows are big, comfortable and warm.
We put our hope in the well-rated cuisine.
First we get our tickets. Drinks are not asked for. We notice that we have different weekly menus. After asking, mine is the current one. The waitress wants to bring us another one. We say she doesn't need this. She comes by twice more and announces the next card, which we say again that we don't need it ("yes, yes, I'll bring it to you"). The card is put down again as you pass. We wait and can then order.
By the way, the map on the internet is also not up to date. The beer therefore costs €4.10. In fact it costs €4.50.
We chose "homemade asparagus cream soup with cream topping" and schnitzel with asparagus and hollandaise sauce with fries instead of potatoes.
The schnitzel and the fries were good, the sauce was a ready-made product, the cream of asparagus soup had no cream topping but was very over-seasoned with croutons (some of which had been in the soup for a long time), so that at first I wasn't actually sure whether it was asparagus or cauliflower (from the other weekly menu). Instead of nothing or pieces of asparagus, which I would have expected in a cream of asparagus soup, there are plenty of husks in the soup. In the end I give up because it felt like there was only “insert” left in it. (Yes, ok, cream of asparagus soup is often made from asparagus peels, but they should be removed before serving).
Once, as we were passing by, the waitress asked if everything was okay, but apparently wasn't interested in an answer.
The beer we ordered came very quickly.
When it was cleared away, she asked again if everything was ok. I then said. "Well, that's how it went. I've never had so many husks in the soup before" and pointed to the woody threads that had been sorted out. The waitress immediately took two steps back and asked: “What is that supposed to be”? My husband: The fibers from the asparagus. The waitress took two more steps back and said, slightly indignantly: "Yes, ok. I'll let the kitchen know."
We then wanted to pay.
The waitress was quickly back at the table with the bill and grumbled at me that I could have said that beforehand and then I would have gotten a new soup. I replied that I didn't want that. She then looked at me, yes, but I still should have said that beforehand, then I would have gotten something else. "Yes, but I wouldn't have wanted that either after I lost my appetite."
In terms of content, it is true: If I had wanted something different, I could have contacted you beforehand.
After the waitress actually stood at our table while we were clearing and asked again if everything was ok, I decided to say what wasn't ok for me.
Reprimanding the guest for the fact that this feedback was requested but came at the wrong time is not possible - and certainly not in that tone!
If you don't want the answer or you don't know how to deal with negative feedback, you can save yourself the question of whether everything was ok.
If you had wanted to serve something instead for the inconvenience, that would still have been possible now: How about, for example? B. with a coffee or schnapps?
It would be important to me to get feedback from the kitchen and, at best, an apology or feedback from the kitchen about what might have gone wrong, because honestly: who likes woody asparagus fibers in their soup?
If I had previously given two or three stars, after this rebuke, which was completely out of tone, there is only one star left.
Very tidy, clean room, friendly welcome and they made me something to eat late. The location is great, right on the Staufen Bridge with hiking trails. Ideal with a dog. I would go back at any time!
Whenever we're in Bad Reichenhall, it's a must-visit. Several times 😋. Such delicious food, top-notch service, super-friendly staff, and a very pleasant atmosphere. You feel very welcome here as a guest. We'll be back in September and are already looking forward to it. Kudos to the whole team. 👍 Best wishes from Nuremberg, Werner and Petra Neumeyer