A delivery time of almost 2:30 hours is simply too long...
The farmer's salad with spicy cheese is iceberg lettuce, an olive, and tasteless feta cheese...a bad joke.
I used to like it, but not anymore.
Better not anymore... Or never again.
Ordered Pizza Frutti di Mare and the pizza maker put whole mussels on it, including the shell, but before that the shell was partially smashed and distributed on the pizza and then cheese was added on top so that you still had a surprise.
If common sense fails when it comes to such a simple dish, I don't want to know how the other dishes are prepared.
But the worst thing is that I didn't get a replacement pizza or my money back
Jakoberstr. 41, Augsburg, Bavaria, Germany, 86152 , Bayern
Consiglio questo hotel ci sono sato in questi giorno dal 26 al 29 aprile.
Lo conoscevo ci sono stato altre volte
Personale molto gentile paelano anche italiano
stanze pulite
colazione buona e abbondante
si trova a due passi dai Fuggerei
in 5/10 minuti si arriva in centro
Sicuramente la prossima volta che torno ad Augsburg ci ritorno
Service unterirdisch. Kein Gruß, weder beim Kommen noch Gehen, Speisekarte mussten wir selbst holen, ebenso das fehlende Besteck. So geht man nicht mit Gästen um.
Das Essen war OK, allerdings wären größere Teller praktikabler.
Wir werden das Restaurant nicht mehr besuchen.
We were there for the first time yesterday and were absolutely thrilled. Everything was just perfect. The drinks selection is gigantic. From high-quality beers to a wide variety of juices, you'll find everything. This won't be our last time there! Thank you for the wonderful evening you gave us.
I ordered a plant-based meal because I haven't eaten meat for a while. Instead of my plant-based burger, I received a meat burger, which I unfortunately didn't notice until I bit into it. When I complained, I got the right one, but it was clear the staff weren't really interested. I will definitely never eat there again.
I would like to share my experience with customer service to point out areas for improvement.
In May, I placed an order using the Subway app. I had activated my phone's location data. Unfortunately, my order was booked at the Augsburg Hauptbahnhof branch at Viktoriastraße 1 instead of the Donauwörther Straße 219 Augsburg branch. I called there and canceled the order, which was initially confirmed to me over the phone. Unfortunately, the order was not canceled, and the money was still debited.
I submitted my request using the online form, but unfortunately, my complaint was forwarded to the franchisee at Koblenz Viktoriastraße, even though she wasn't responsible.
Since the only contact option is via the app or website, and this is apparently operated by an AI-based bot, I had difficulty finding a direct contact person. I politely asked for a contact option such as a phone number or email address to clarify my issue. Unfortunately, my request was ignored.
I appreciate the company's efforts to digitalize customer service, but I wish human support was more easily accessible in the event of technical issues or confusion. A direct contact option or clearer routing in the event of technical difficulties would certainly help avoid misunderstandings and improve service overall.
The issue has still not been resolved after more than a month. I have received neither a meaningful response nor a refund.
It's a shame that customer service operates this way or is difficult to reach, as it significantly diminishes the work of the friendly and dedicated on-site staff and the overall experience.