Unfortunately, ordering is only possible via a touchscreen terminal. I asked the employee for help and got the answer that it's not his job, he's just using the subway
With these terminals, subway has been done for me forever, and I'm sure it will be done for many other customers who can't cope with it
I ordered a Dürüm and was absolutely disappointed. The meat was basically still raw... maybe I just had a bad day, I don't know. In any case, I cannot recommend this store.
I was at the Brocken on Saturday morning and wanted to give them one last chance.
However, shortly after 10 a.m. I was turned away in the most unfriendly manner at the kiosk at the train station. There were two employees in the kiosk, both with a beer in their hand. When asked if it was already open (the sales window was open), the answer was unfriendly: "We haven't even had breakfast yet, so should we sell something?"
The last time I was a paying customer in winter (in the Göthesaal, which is more reminiscent of a canteen), dirty plates were simply wiped off with my hand and then the food was served... The schnitzel with fries was completely overpriced for the quality, it would be wasn't even worth €10.
Do you actually read their Google reviews? I'm definitely not the only one with experiences like this...
But what I'm actually trying to get at is that you are making maximum use of your monopoly position on the Brocken, the only thing that counts is the motto "sell cheap Fras with maximum profit" (excuse the word "cheap Fras" but in the end it is nothing else).
If you had competition, you would immediately lose all your customers with this policy.
As a Saxony-Hitchhiker, it's simply embarrassing when you look at the gastronomic offerings on the Brocken, it's anti-advertising for the Brocken and the entire Harz Mountains. I'm surprised that the city of Wernigerode hasn't intervened yet.
But the stupid tourists come anyway.
I've now given up on the likelihood of something changing in your company, but maybe miracles can still happen...
The Hegel is located in the city center not far from the Elbe and the cathedral. The restaurant serving German cuisine is very small and is located in a vaulted cellar. In addition to the excellent cuisine, the Hegel also offers local beer from the Magdeburg Sudenburg brewery (Helles, Pils, Rubin) as well as international specialties such as Guinness and several single malt whiskeys. I was able to have wonderful conversations with the innkeeper Thomas and the regular guests were also very friendly... let's summarize: The Hegel offers everything your heart desires... but it's better not to come spontaneously, the shop is small and popular... it's best to make a reservation.
We recently ordered 2 pizzas there via Lieferando. Confirmation also came. However, the pizzas never arrived. Really stupid, especially if you pay via Klarna. The next day I tried to call Dominos dozens of times... But to no avail. There was only ever one recorded announcement.
Lieferando then helped me so that I could get my money back. I would prefer to give 0 stars. This is the second time that we have not received the food we ordered. An outrage!!!!!!
Unfortunately a disappointment! We ordered food 2 1/2 hours in advance so we could eat straight after bowling.
Now, 1 hour after the requested time, there is not yet a dish on the table.
Because of the drinks, people only watch sporadically.
Unfortunately the service is not good.
But you can play bowling well ✌️