Subway in Halle (Saale)

Ordered and received the wrong thing! I used to love it here. With the new terminals came the problems. If it was supposed to simplify the processes, it really backfired because the following problems arise: 1. This isn't McDonald's, where you already have a few standard burgers ready. Here, the ingredients are different every time! 2. Ordering on the machines is more complicated, especially for someone who doesn't understand the Subway system. 3. The employees take a lot longer because they seem to look at the screen 100 times for each ingredient. Before, it was easy; you just said what you wanted one by one, and it was quick. 4. It also seems so confusing that I got chicken teriyaki instead of BBQ. The surprise came at home. 5. It just takes a very long time. 4 orders were processed by 5 employees, and it took about 20 minutes. It used to take about 5 minutes. It looks nice and modern and is supposed to help, but it actually made the process worse. Definitely a few stars off for a well-intentioned idea with a significantly worse result.

Vallah always made a good sub, 5/5 keep it up 🙏

Just ordered and paid for a footlong sub, but upon unpacking I realized it was only half a sub.

I don't know what to say. This guy just didn't put enough veggies in it. It was like i was eating bread. Never had such bad experience at Subway.

Ordering at the terminals is convenient, but there are a few problems. The connection to the app didn't work, and instead of a receipt, I only received an order slip and debit card, so I lost my points. There was also an offer on a poster, but it wasn't bookable via the terminals. The sub was very well-stocked, but it's unacceptable to dirty food with pens. The sauce caused the ink from the paper to get into my sub (see picture). That's absolutely unacceptable. The delivery was also very rude. After my number had been displayed as ready for pickup for some time, I leaned around a large metal machine in the middle of the pickup area and asked if my food was ready. Then it was rudely handed around the corner.

Unfortunately, I couldn't order because the employees directed me to the terminals. Firstly, they have such a poor touchscreen that you practically have to bang on it to get a response, and secondly, the interface is so confusing that I lost the desire to order. (And I actually like ordering at terminals.) They didn't want to serve me in person, so I had no choice but to go to the nearest store.

It's a business where you really don't want to lose a single point. I paid in cash, but the employee simply threw the money in front of us, claiming she was busy. When my friend asked if she really threw the money, she was simply ignored and the employee continued with her work. Later, when we received the food and my friend asked again, she justified it by saying there were a lot of orders (there were four in total, including ours—apparently already too many for her). She just kept repeating, "That's all. But why?" We are Asian and found this behavior discriminatory and disrespectful. It was a very disappointing experience.

I'd prefer to give it 0 stars. Extras, which of course cost extra, were sometimes not even booked. Service is terrible.

We ordered two sandwiches, firstly they were cold, the cheese was not melted, and one of the sandwiches did not have corn. I did not like it, I will not order more from there.

The service was very unfriendly. Although the food was prepared quickly, the lattice potatoes were undercooked and still completely soggy. The portion size is absolutely outrageous for the price.

The food isn't bad, Subway is always solid. However, the ordering screens with the employees behind them immediately spoil your appetite. Not only is the service awkward, but I also feel like I'm at a zoo watching the goats graze. Without the option to order from a human or even ask for extra olives, this branch is a symbol of the decline of chain restaurants from an efficient restaurant to a fattening operation for shareholder returns. Besides, the branch was already cramped before the clunky things were installed.

I ordered two baguettes. When I got home, unfortunately, there was only one in there. Where's the other one? The employee didn't pack it, great. Enjoy! I'll call tomorrow.

We ordered two subs. The first was as ordered. The second, except for the bread and the vegan teriyaki, didn't include any of the vegetables and sauce we ordered; instead, everything was packed together like the first one. The only good thing was that the order was ready fairly quickly. But that was it.

Instead of coffee, they poured me a hot chocolate, which is ridiculous. The terminals are there because the employees no longer understand the simplest orders.

Dear Subway Team, I've been a loyal Subway customer for years, but my last visit was a complete disappointment. The employee there, a woman with orange or red dyed hair and visible tattoos, was extremely rude and dismissive from the start. My friendly "Hello" received no response. Instead, she simply shouted "€9" in a derogatory tone. When I accidentally gave her my order slip, thinking she needed it, she replied with an even more annoyed "€9." While I waited, I watched her frustratedly slam a sauce container against the table. When my order was ready, she picked up the sandwich, looked at me, and demonstratively slammed it aside. Not a "Bon appétit," not a friendly word, just a contemptuous look. This kind of behavior is absolutely unacceptable. Friendliness and a modicum of respect are part of customer service, especially at an internationally renowned chain like Subway. I very much hope that this behavior has consequences and is addressed internally.

We ordered the food via the app and specified what we wanted and what should be left out. We were very disappointed and angry that, firstly, the food was labeled incorrectly, which caused confusion, and secondly, that the orders were not put together correctly. Some items were missing corn or olives even though they were requested, and some had them even though they weren't. Furthermore, tomatoes were put in one order even though we specifically didn't want them because the person is allergic to tomatoes. Furthermore, some of the salad was very brown, and some of the dressings were missing. It's a real shame; we're used to it differently.

The taste was top-notch as always, but my wrap wasn't rolled very well and ripped in half. Unfortunately, everything fell out. Unfortunately, there were no napkins in the bag either.

They forgot both meat and extra paid side dishes

If I could give 0 stars it would be the reality. I ordered a sub without tomatoes at the terminal and it was served to me with tomatoes. Despite the notice that I didn't want tomatoes, they didn't change it. It's just cheeky. The personal order was much better than the terminal order.

Nice staff, good service and good, tasty sandwiches

Unfortunately we were bitterly disappointed here. I don't think the switch to terminals is all that bad, but unfortunately this system isn't fully developed yet. Some things you have to choose several times, others are not possible at all. There were also problems with payment. Apple Pay is not possible at all and we didn't get a receipt with the order number. Unfortunately, because you can no longer see what is being done, my sub was also assigned incorrectly. Thank God it was just the sauce and I could handle it, but still not what I ordered. It took a really long time here, even though there was only one order in front of us. Now there are also lattice potatoes. My pack wasn't even half full, so it was a complete joke. They weren't even remotely crispy, but so flabby, as if they had been lying there all day. We won't be ordering here again anytime soon.

In itself a completely normal subway. However, this one has self-service displays, similar to MC’s. But they are sooooo unbelievably bad (essentially extremely slow - you often have to wait several tens of seconds, which drags everything out extremely long with different options). Extremely inappropriate, especially at a train station where things have to move quickly. I almost considered leaving because it triggered me so much!

The terminals were a very bad idea and investment. I'll only go back when they're gone again.

Unfortunately, ordering is only possible via a touchscreen terminal. I asked the employee for help and got the answer that it's not his job, he's just using the subway With these terminals, subway has been done for me forever, and I'm sure it will be done for many other customers who can't cope with it

Food was good as always, unfortunately you can only order via terminals. Unfortunately, it's so modestly done

The staff are trying their best to finish their order as much as possible but there isn't enough staffs for work load distribution because of this they deliver it late. Takes approximately 15 mins after ordering. It would nice to employ more people since it's an hbf.

Dear team, it's all well and good that more people can now order at the same time thanks to the new terminals, but unfortunately it is no longer possible to monitor your work and you then have the result at home even if you can no longer return it. Why are you asking about allergies when you can't even manage to correctly execute an order that is now even in writing? I specifically ordered without onions, jalapeños and without salt. And what do I get?! Maybe invest in further training in reading for comprehension. Thanks for nothing and overpriced garbage.

I used to enjoy going to Subway. You could watch the toppings being made and were asked what kind of sauce you wanted (you could ask if it was spicy or which one went better) and how much you wanted on it. The service was appropriate for the freshly made toppings. What I experienced now was a soulless ordering process via computer and a spit-out sandwich with too much sauce. I like my food a little spicy, but there was twice as much sauce on it, which made it impossible to eat without spilling, and all I could taste was sauce. I could have noticed that while watching, but thanks to the partition and the space (there was no screen for ordering), I couldn't. If Subway doesn't back down, no one else besides me will eat there again (see other reviews).

They open at 8:00 a.m. I used the ordering system to select one meal and, of course, specify the ingredients. I paid with Visa. After 5 minutes, I got warm food. It tasted good. Satisfied!

The food wasn't good and the behavior of the employee was totally unfriendly :(

Completely overwhelmed with online ordering. You arrive and want to pick up the order you entered online so you can make it to the train. Order was incorrectly handed over to an Uber driver, that can happen. But the way we were then treated was terrible. Order prepared incorrectly. Without apology or attempt at compensation. Of course, no one there was interested in the fact that we missed the train as a result, as people keep coming... When we handed over our order, the Uber driver came back and brought back OUR correct order. We noticed this, and when we asked what would happen to it, the only answer was: it would be disposed of. Food waste! #Sustainability Other customers were also dissatisfied during this time, so we are not an isolated case. The customer is king, as it once was. I will look for another location to order in the future.

Tasty food, but substandard service. Super unfriendly and listless. Annoyed when asked questions, even though there were no other customers on site at the time.

Some marketing genius apparently didn't understand Subway's business model. Until a few weeks ago, I was able to tell a friendly waitress step by step how I would like my sandwich to be topped and watch her prepare it. In the meantime, a privacy screen with four order terminals awaits me, behind which you can only just make out the employees. Not only that I now have to talk to a terminal instead of a human, the usability of the screen is a disaster. The response to my input often only occurs on the third attempt, the menu navigation is completely confusing and it requires an infinite number of intermediate steps before the order is placed. You can see a lot of canceled ordering processes and handing over the ordered food to the waiting crowd turns out to be complete chaos. And that's not all: When you finally receive your sandwich and your pulse slowly begins to calm down, you realize that the sandwich is smaller than it was before the brave new days and the bread is stale. Unfortunately, Subway has lost me as a customer with this new business model and apparently other people feel the same way if you look at the faces of the others waiting. Too bad.

I would like to give 0 stars for the service, the service was really unfriendly and didn't want to do this job. We wanted to redeem several coupons and were looked at askance because we only had the coupons on one cell phone. (PDF)

Trying to get my fav. Veg. Sandwich with the new ordering machines. No sucess yet. Workers also do not want to take the orders manually. I just never been so frustrated when ordering food.

Disappointing experiences with Subway vouchers I've had several bad experiences with Subway vouchers recently. During one visit, I wanted to redeem a valid voucher that promised me a second one for free when I bought a 15 cm plant-based teriyaki. The voucher doesn't say anything about a limit, but I was told that only one voucher can be redeemed per person per day. Such conditions should be clearly stated on the voucher - that is simply unfair. Even worse: In another branch they didn't even want to accept the vouchers, even though they were valid. This is really disappointing and seems like they are intentionally misleading customers. I expect more transparency and customer friendliness from a large chain like Subway. It can't be the case that every branch does what it wants. Hopefully this will be better regulated in the future.

Food cold and salty. Staff rude, rude, and definitely not customer oriented. It was definitely my last order here. An experience like no other I would wish for. I could have burned the €20 and probably would have had more fun with it than the theater giving me an hour for nothing and nothing.

The subs here are so delicious. The price and service are both good👌🏽 I liked it so much that I had to order it twice :D

Great subway. Every time the sandwich tastes perfect and the manager of the shop is also very friendly. I'd love to come back

The fully loaded sandwich sweetened our 2nd Advent!! Great service. We were taken very seriously as customers, our wishes were implemented excellently and with a smile on our faces! Always my pleasure!

Subway was completely empty, no attention was paid to it at all. The staff just wanted to talk to each other and then they were so confused that they wanted to bill me twice

very rude and inhumane behavior

Ordered a quick sub on offer - it was totally fine for €3.49!

Eating is quick, good for taking with you when traveling, but there isn't enough space to eat comfortably

Not even 1 star does the food justice. I ordered a chicken teriyaki sub and waffle fries…. After 1 hour the food arrived completely cold and soggy, as if it had been taken out of the fridge. Had a stomach ache after 10 minutes and wasn't hungry anymore... couldn't eat the food. NEVER AGAIN!

Super nice service explained the options to me and the sub was super tasty!!

Very tasty food good quality. Mostly very friendly employees. Overall a good shop

It's just a far cry from what you would normally expect from a subway. You can see that the food wasn't really fresh and the meat was already cold. The service wasn't that good. You ask whether the customer wants to eat there or not. We felt like we had to take it with us.

I ordered Phylli Beef but to be honest, I only ate bread and tomatoes. There was no meat in it at all. Disaster!!!!

Great service! Our ICE on the way to Berlin was extremely late. The extremely professional Subway team managed to deliver our order to the platform exactly to the second. This means the journey can continue without interruption. Great, great, great!!!

According to the regulations, no onions are allowed in the oven because otherwise it would break. That's why I'm not laughing. Either the employee didn't feel like it or the boss made absolutely nonsensical announcements.

I wanted to order a Turkey Ham & bacon melt, but they don't know that there. I then took another sub and when I asked to put jalapenos under the cheese (which I always order and has never caused any problems in the last 10 years), they explained to me that that wasn't possible because "the juice the jalapenos would break the oven."

Been back to Subway for a while now, sub of the day has been abolished. The alternative is more expensive and the vegetables included in the price are limited to three types. An extra €0.45 was charged for 2 slices of cheese. That's it... Bye Subway

Nice staff, falls apart when eating on the go, I can't recommend it!

Ordered half, but received less than 1/2, the larger piece ended up back in the compartment. Cutting has to be learned

The vegetarian sandwich I had from here looked unappetizing, but was ok in taste. As I was hungry during my transfer at Halle/Saale main station I ordered a veggie patty, cheddar, all the basic veggies and a combination of pesto/ceasar sauce.

Well-filled sandwiches, fast service, staff generally nice, all products usually available. A great store, especially compared to the worst subway in downtown Halle.

It's rare that the employees at a subway are so friendly! And you can also have your sandwich very quickly :)

Nice service, delicious food. Unfortunately, in 2023, American Express cards will still not be accepted for payment...

It was a real shame that the cookies I bought were absolutely hard and inedible. Subway is known for its soft cookies and I really enjoy eating them, but I think you've had them in the oven for too long or they're a bit old...

Die Subs waren sehr gut, aber zum Hinsetzen ist es zu eng.

Wurde heute von einer jungen Kollegin und einem jungen Kollegen bedient. Beide sehr freundlich, haben gefragt, ob der Sub so passt und hygienisch alles einwandfrei. 👍🏻😊

Fande es nicht so cool, das mein Essen in die Mikrowelle gepackt wurde ( weil der (Grill?) kaputt war, was absolut kein Problem war) und dann mein Essen angeeckelt von einer Frau mit Kopftuch angeschaut wurde. Da hat man auch keine Lust mehr zu essen.😅 außerdem viel zu langsam die gute Frau obwohl sie nur die Soßen drauf machen musste…

Leider war die „nette“ schwarzhaarige Frau meine Bedienung, sehr unfreundlich und nachdem ich meine Wünsche bezüglich meines Essens ihr mitgeteilt habe wurde ich gefragt ob ich den jetzt endlich fertig wäre und ob sonst noch irgendwas dazu kommt.Zu dem wurden ständig die Augen Verleihert, ich kenne ja unfreundliche Personen aber das ist wirklich unmöglich und frech. Falsche Berufswahl!

Hatte abends für einen kleinen Snack mir ein halbes, veganes Sandwich gekauft. Alles in Ordnung. Auch die Angestellten waren sehr freundlich.

Wir haben eben einen Sub geholt und noch Fragen wegen Kartoffelspalten, sowie Nuggets gehabt. Die nette Damen hinter dem Tresen waren sehr verständnisvoll und haben uns alles erklärt. Sehr nett! Der italian BMT war sehr lecker!

I ordered a Turkey Sandwich, it was very yummy and the cashier was friendly and nice. They have also put my sandwich in a 100% recycled pack which was really interesting for me 🥰

Kleine Filiale von Subway im Hauptbahnhof mit freundlichen und zuvorkommenden Mitarbeitern. Die Speisen und Getränke gibts aufgrund der kleinen Filiale nur zum mitnehmen, aber das stellt kein Problem dar, weil es im Bahnhof viele Sitzmöglichkeiten gibt. Der Store war bei meinem Besuch sauber.

Die meiste Zeit ist es echt gut. Subway halt. Aber gerade zurzeit arbeiten da Leute, die immer nur die Mitte belegen. Ich muss zwei bis dreimal abbeißen, bis ich mal zum Belag komme. Dazu kommt noch, dass man sich bei einigen nicht richtig ernstgenommen fühlt. Wenn man anmerkt, dass man gern mehr als zwei Salatstreifen drauf haben möchte, oder eine andere größe als bestellt zubereitet wird und man was sagt, wird genervt gestöhnt. :/ Ist echt unschön. :(

Der Service war sehr gut und die Sandwiches sehr gut belegt. Das Personal wirkte etwas „verängstigt“ oder verunsichert in Anwesenheit des augenscheinlichen Chefs, nichtsdestotrotz waren die Angestellten aber freundlich. Die Sandwiches waren auch sehr lecker.

Hatte dort einen Sub zum mitnehmen bestellt. Die Lage im Bahnhof ist natürlich gut und es ging auch für einen etwas höheren Andrang recht flott. Sonderwünsche wurden beachtet und der Service war freundlich und zuvorkommend.

Alles gut, alles schick. Die Bedienung ist nett und das Essen war lecker. Preislich auch i.O.

Klasse Laden, haben sich gleich mit glutenfrei ausgekannt und extra alles sauber gemacht. Zudem beide Mitarbeiter super freundlich gewesen. Hier kommen wir gerne wieder hin, Daumen hoch!

Heute zum Mittag einen Sub geholt da gab es eine hübsche junge Frau, die Geburtstag hat Sie hat trotz der Arbeit am Sonntag und Ihrem Geburtstag mein essen mit ganz viel liebe zubereitet Schmeckt direkt besser! Man bräuchte mehr solcher netten Menschen Kann ich mur weiter empfehlen hier in halle zu Subway zu gehen bei solch netten Mitarbeitern

Nettes Personal und schnelle Zubereitung.

Friendly stuff, food seemed fresh, big portion. Staff asked after putting together the sub if everything was all right and if it's okay. Clean place, but had take away.

Hammer Laden, bin mit zwei Allergikern da gewesen sofort Frage Wegen Kostprobe und allergische Reaktion einfach nur Hammer 👍 und Sau lecker total frisch zubereitet weiter so Jungs und Mädels

Guten Tag, Ich möchte einmal bitte eine Rezension hinterlassen. Wir waren am 1.7.2022 um ca. 16.00 und haben einen Service erlebt das glaubt man nicht, echt nicht zu empfehlen. Wir wurden bedient von einer Frau ca 25 und schwarze Haare in einem Zopf die war sehr unhöflich und mit liebe hat sie es nicht zubereitet ihr Erscheinungsbild hat uns abgeschreckt denn sie hatte dreck unter den Fingernägeln und sie hat sich die ganze Zeit am Kopf gekratzt 😬 (Die Frau sollte nicht hinter die Theke, wenn man schon arbeitet ,dann sollte man auch freundlich sein und sich bemühen. Habe auch schon mehrere Rezensionen gelesen man sollte wirklich über die Kündigung mal nachdenken, egal ob es gerade schwer ist Mitarbeiter im diesen Job zubekommen!)

War sehr lecker, Aber das Mädchen mit dem Nummerntattoo von 1964 auf der Hand hatte wohl einen schlechten Tag. Lächle, das Leben ist kurz. Ich denke, wenn du lächelst, wird das Sandwich leckerer 😊😉

Subway bietet nun wenig Überraschungen, wenn man die Kette kennt. Ich finde es immer ganz ordentlich, was man hier bekommt - vor allem, wenn man unterwegs ist und damit nicht so wahnsinnig viel Zeit. Service in Halle am Bahnhof war freundlich - sonst alles sauber gewesen. Hat also gepaßt.

Wie immer bekommt man hier genau das, was man erwartet, wenn man die Kette kennt. Halbwegs passable Sandwiches, wenn es mal schnell gehen muß. Service war okay, Qualität wie gehabt. Essen sollte man mitnehmen - vor Ort ist Essen nicht gut möglich. Aber das ist am Bahnhof ja nicht ungewöhnlich.

Trotz stressigem Morgen am Samstag war alles top,beide Mitarbeiterinnen waren bemüht und sehr freundlich.5 Sterne verdient 👍🏻

Samstagabend gegen 8 Uhr (9.10.21), viel Ansturm. Die beiden Kollegen haben das alles nicht nur schnell in den Griff bekommen, sondern waren die ganze Zeit auch höflich. Selbst auf ein paar dumme Fragen wurde nett und zuvorkommend reagiert. Essen schmeckt natürlich klasse, so erwarte ich das von Subway. Empfehlenswerter Laden!

Freundlich, schnell und lecker. Absolut zu empfehlen.

Thank you for the friendly and clean service! You were the only food place wearing masks in Halle Hauptbahnhof and following COVID rules to keep customers and employees safe. Friendly service too! Well done!!!!

Freundliche Mitarbeiter, Das Essen hat einen fairen Preis. Die Geschwindigkeit wie das Essen zubereitet wurde war angenehm. Essen hat super geschmeckt aber einen kleinen Abzug gibt es weil zuviel Soße drauf war obwohl gesagt wurde nur wenig Soße. Aber ansonsten konnte man sich echt nicht beklagen.

Ich bin glücklich darüber, dass unser Bahnhof seit neuestem auch ein Subway hat. Sehr freundliches Personal, aber VIEL ZU LANGSAM! Ist mir beim ersten Mal aufgefallen, hatte mich aber nicht gestört, da ich nicht in Eile war, das zweite Mal allerdings schon, da ich einen Zug erreichen musste. Eigentlich dachte ich, dass 12min zw. Straßenbahn und Zug ausreichen sollten, besonders da nur ein Kunde vor mir war. Er hat 2 Subs bestellt, eines welches schon im Ofen war als ich ankam. Nach 8min warten war er gerade beim erst bezahlen, weshalb ich mit hungrigem Magen umdrehen und zum Zug gehen musste, da ich mir nicht vorstellen konnte, dass er in den 4-5 übrigen Minuten mein Sub fertigstellen könnte. Ich bin selber nicht begeistert davon, wenn die Chefs ihre Angestellten wie mit Peitschen zur Hektik antreiben, aber es sollte doch schon ein wenig mehr Wert gelegt werden, auf eine flotte Bearbeitung der Bestellungen, besonders wenn der Standort ein Transitbereich wie dieser Bahnhof ist.