Unfortunately, another disappointment.
We last ordered from them via Lieferando three years ago; even then, the delivery time was over an hour, and the food arrived lukewarm.
Since the food was quite good and everyone deserves a second chance, we tried again today; the delivery distance has also become much shorter since our move to Johannis.
1. Before ordering, the estimated delivery time was 20-40 minutes.
2. After ordering and paying, this increased to almost 90 minutes.
3. We immediately called the restaurant to cancel the order but were referred back to Lieferando, and from there back to the restaurant…
4. Finally, the helpful woman at the restaurant assured us that the times quoted by Lieferando were too long and that they could deliver within half an hour; we trusted her!
5. After 40 minutes, the food still hadn't arrived. We called again and were told, "The driver is on his way and will be here in a few minutes."
6. After another 15 minutes, we called again and refused to accept the food in case it was now cold.
7. And unfortunately, that's exactly what happened:
A good hour after ordering, the (very friendly and understanding!) driver arrived, to whom we had to return the cold food.
To the owner: PLEASE DO NOT MAKE PROMISES YOU CAN'T KEEP IN THE FUTURE!!
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