We order pizza here regularly and have not been disappointed. The delivery times are unbeatable compared to the competition and the pizza arrives fresh. If the drink is forgotten, it will even be brought back separately. We have always had very nice suppliers and have been very satisfied overall.
We are very angry, we placed an order by phone yesterday and we were assured the food would be there in half an hour, after waiting 3 hours the food didn't come at all😤 it's a shame we were good customers for years and always ordered a lot for parties etc, well now we will never order anything again!!!
Today we ordered pizza for the team before Easter.
We have ordered from Alfredos many times and have mostly been very satisfied, but the quality and service tend to decline.
But today was really extreme:
First we stated (very, very timely, order was placed at 12 p.m.) that we would like to receive the delivery at 1:15 p.m. The driver arrived over half an hour later and without any information in advance. That's bad and a shame because we work in shifts and would have liked to have all had something to eat when we handed over our duties.
Then I asked that the pizzas please come already cut. This request was apparently too much and was wordlessly NOT implemented. The crowning achievement, however, was 1.5 completely burnt and inedible pizzas. These were really more black than anything else. They were simply foisted on us, we paid the full price and unfortunately only saw it when the driver had left. That was really a disgrace. You can't offer something like that to a customer.
Afterwards I called 40 times because I wanted to complain about it sensibly and personally and come to an agreement. Unfortunately no one answered the phone... a rogue who thinks evil.
We are really disappointed and our team will not be ordering from Alfredos again.
You guys have been offering the best pizza for a really long time. Now you are unreliable, always come late and no longer take special requests into account. Today was the crowning glory of all that.
Too bad!
Instead of a margarita, a pizza with gyros was packed, the 3 year old child was super disappointed, the pizza with spicy salami didn't taste good, my Eider pizza didn't taste good either, the result was a lot of pizza in the trash can and significantly too expensive. Certainly not again.