Die besten Restaurants mit Brauereischanke Essen in Nordrhein-Westfalen
36 Restaurants im GastroRanking
1206 Stellungnahmen zu 2 Websites
Jubiläumspl. 7-11, Nordrhein-Westfalen
We were there on Thursday, October 10th. there and are quite disappointed with both the service and the food. The cocktail consisted of 3/4 ice cubes. When we asked, we were told that it was “normal.” The peppermint tea we ordered was not fresh or had no mint leaves, even though we explicitly asked for it before ordering. Our complaint resulted in a sulking/insulted reaction from the waitress. The grill plate we ordered was carelessly prepared and tasted a disaster (unfortunately we had a stomach ache at night, as we feared). Nobody was asked in between whether everything was OK and everything tasted good. When we asked later, we were told that the waitress had only been working here for a week. For us, these are just excuses because good induction/training looks “different”. We miss the old, good days when the service staff were full of enthusiasm, energy, friendliness... For us it is no wonder or understandable that many restaurants give up/close when there is no customer orientation and constructive criticism is not taken seriously. “Never again Frankenheim!” is our conclusion. Since Mettmann is relatively small, word has already gotten around about what to think of Frankenheim. Are the operators/owners aware of this? By the way, we went to another restaurant nearby afterwards. This was “crammed full” in comparison. Anyone can imagine what that tells us...