McDonald's in Nürnberg

Several times, the order at the drive-thru has been incomplete, very annoying! Update June 2025 Everything here is currently very dirty: the restrooms, the indoor dining area/the floor, the tables on the patio. The food didn't taste anything like Mc's standards and tasted quite strange. The new Chicken Big Mac is a disgrace; there was hardly any sauce on the burger, and everything was just carelessly packed into the burger box. I'm definitely not coming here again! I was truly disgusted.

Waiting over 30 minutes with eight cars at the MC Drive? That was definitely my last time at this MC.

A McDonalds with very friendly employees at the drive-thru counter

The burgers were improperly packaged, and the drinks appeared to have been made with spray water. It was inedible! Communication with the staff was extremely difficult.

It's just a disgrace how long you have to wait here. This is slow food.

Yeah... 20 minutes before closing time, the store closes even though there are still customers inside.

They can lock the doors 25 minutes before midnight when there are 18 people inside. Don't just close the doors. If you want something from Mc at this time (11:35 p.m.), go to BK or Forchheim. Even the store employees ignore you when you ask what this shit is all about. Definitely not recommended!

Unfortunately, I repeatedly didn't get everything I ordered. It's especially annoying when it's my child's food, which is a real problem 😠

We were there with our son about two weeks ago. We ordered a Diet Coke because our son has type 1 diabetes. This was communicated to the employee. We got a regular Coke, which caused his blood sugar to skyrocket to over 400. This shouldn't and mustn't happen under any circumstances. It's sad that they're not even able to pay close attention to what they're spending. We definitely won't be ordering anything from here again.

At first it was difficult to get a parking space as there were only a few available. We had to wait 10 minutes at the checkout for a cashier to come, even though it wasn't that busy. Food was brought to the table after about 15 minutes. It was very fresh and hot. Staff was very friendly. Tables were all dirty, food return was completely overcrowded.

The first McDonald's in Germany that cannot prepare a burger WITHOUT a bun for me as a gluten-free eater. For years, it hasn't been a problem all over Germany to simply order the "burger" without a bun and use your own gluten-free bun. Here already! I'm speechless. Above all, I think the flimsy reason that “the McDonalds recipe has a bun and otherwise there could be bad reviews because the bun is missing” is absolutely absurd. I gave the bad review even more now because it is simply terrible customer service. In Austria you have been able to get a burger in a gluten-free bun for years. Only D can't do it, even when she specifically asks to leave out the bread roll. Just bottomless.

Cleanliness leaves a lot to be desired. Waiting times for table service unbearable.

Just been there, an employee takes orders in the drive-in, says park aside for a moment, it takes a short moment and then comes 15 minutes later with an order from another person and then asks if we can give the receipt because she no longer knows what we had ordered...

I got food poisoning here with my boyfriend 👎🏻

The waiting time at the Drivin of 3/4 hour was a disaster and the fries were cold.

Not a good place. Flies and dirty tables everywhere. The staff are not polite either.. I wouldn't recommend.

It's a shame that the table didn't work where the children can play. It's really big and the children can play inside. But if that doesn't work then it's no use.

Extremely long waiting time (over 30 minutes) for nuggets and a drink

Tasty but unhealthy 😁. But every now and then you can 😉

Toilets very dirty. Floors and hisses extremely dirty. Waited forever (a good 25 minutes) for the order. Part was missing. Part was wrong. Complained. Waited forever again. Communication was very poor as some people there didn't really speak the language. Tray carts packed full. So some people left stuff on the tables Conclusion: very disappointed with this branch.

9:30 you're looking forward to a few hamburgers and there are none because breakfast until 10:30. wtf...was hamburger once non-standard before there was something else? I didn't even want a menu, just a hamburger.

No helpful members. No ordering or payment possible at the counter. Employees unfriendly. Tables dirty. Unfortunately not a good experience.

The thing that struck me most was that I couldn't hear a sound.

Lack of staff, no food was brought to the table. And some employees should learn German better.

Staff don't emphasize numbers correctly, why is that?

Order 239 to take away from March 17th, 2025 at around 8:30 p.m. - Nuggets and sauce are missing, 2 x mayo are missing from the fries, and the service person doesn't speak German - It's not the first time and I'm not alone with my problem... Conclusion: Why do I even bother doing this anymore? Why do we need Google Translate to communicate in Germany? Dear McDonald's compliance employees (if anyone even reads this), do us all a favor and please pass this on to higher authorities; the bosses should thoroughly rethink the current employee concept.

My last order was pretty good, but what bothered me was that there were no napkins in the bag we were given. Unfortunately, I got a lot of dirt on myself and couldn't clean my sweater. Please don't forget this next time and put more in it.

*Rating: ⭐️⭐️☆☆☆ (2/5)* I was at McDonald's today and placed a small order, but it took a surprisingly long time. It wasn't much - just a few snacks - but the wait was almost 25 minutes, which was really disappointing. For a small order, I expect faster processing. The quality of the food was good as always, but the long wait unfortunately marred the entire visit. I hope this improves in the future, as McDonald's is always a reliable choice for a quick meal.

Good ice cream, great ice cream

Yes, just about. Extremely long waiting time at MC Drive. With a lot of goodwill, the fries can still be described as lukewarm.

Extremely dirty during busy hours. very slow service. waited for our food for 30 minutes… Not living up to Mc Donald’s standards.

Very crowded and very long waiting time

Bad toilet stinks of urine Everything dirty...

Waited 20 minutes for the food 😞 the name Fastdood takes on a whole new meaning 😞

Order paid at 5:07 p.m. and received at 5:23 p.m.. Never waited so long at a Mcdonalds for ONE MCSMART MENU

The waitresses are very friendly and accommodating

Unfortunately, nothing works here either and you should plan at least 20 minutes until you get your "fast food" stuff.....

What's that supposed to mean? I'm here often, but today it's freezing here without the door open. You almost freeze to death with a door Everyone sits here in a sweater and jacket. You freeze when you sit. I don't come here anymore. Impertinent for a restaurant

Slow Food, has been waiting at MC Drive for over 40 minutes. Nothing more needs to be said about the store.

The drinks are delivered again. It was like that last time too. I called the courier and he told me he didn't get it and I should call them!! I tried several times but the number is not taken. Outrageous. It can't be that drinks aren't delivered by chance every time. So that's a rip off!!

Ate at this McDonald's at 1pm yesterday and have had food poisoning symptoms ever since and haven't been able to eat anything. No doubt where it comes from

Quite good. Ordered at the table with children. There wasn't much going on inside, but there was a lot going on at McDrive. But it was particularly quick and friendly.

Unfortunately something was missing again when I picked it up. I don't know, is this a form of profit maximization? The new wrap was missing. But hey, the competitor isn't any better, so if you don't want to stand out, you're doing everything right. It's just a shame that you end up losing customers instead of gaining them. So keep it up, right??? Food: 2/5 | Service: 1/5 | Ambience: 3/5

Catastrophic! Do me a favor, please close this store because the amount of time you spend standing there at the Mcdrive is unbelievable and at the same time you are blocking other people who have parked and want to get out. In short, we didn't get to eat at all because we waited in line for far too long and at some point your patience broke and you just wanted to eat somewhere else! The entrance to Mcdrive no longer has an exit? Only 30m before the counter there are two lanes to escape! And one star is too much for this Mc!

The staff didn't seem to be well attuned to each other and brought me two wrong orders.

Incredibly dirty, as you can see from the pictures. We had to wait 25 minutes for a small order. The fries were very old and tasted terrible. Even at McDonalds you should expect a tiny bit of quality.

The opening hours of this McDonald's do not match what is shown in the app or on Google Maps, as the McDonald's closes at 1:00 a.m. You stand in McDrive and wait because the app and Google Maps say that the location is still open. However, there is no information on the intercom that the McDrive or the entire McDonald's is already closed. This leads to unnecessary waiting times. In addition, waiting times in McDrive are generally very long, and additional orders such as chocolate sauce in the milkshake are often forgotten. Overall a disappointing experience.

Waited 15 minutes for 20 nuggets. Friend had already finished eating, thank you 🤝

Today I waited in the drive for over 30 minutes, even though there were only 5 cars in front of me, and then nothing was ready at the counter. And the order wasn't complete either, but noticed too late, conclusion. Big minus

A very disappointing experience! We waited over 19 minutes for two cheeseburgers and two cappuccinos, even though there was only one other customer in the restaurant. The employees seemed completely disorganized, unfriendly and unhelpful. When I asked where I could file a complaint, I received no answer.

Perfect food, hot and very quick.

Not cleaned (floor sticks and food leftovers stick everywhere) and takes forever (about 30 minutes waiting time for a café). The employees move in slow motion

Getting cold fries and burgers where the salad was already brown.

Jobs are so rationalized that one person has to do too much, extremely long waiting times and not just in one day has happened several times now...I'll avoid this McDonald's.

Das ist a bunch of idiots, the hot sauce is not a bag either, and the ice cream is also different than the one I ordered + is a balloon

This branch doesn't deserve one star. While waiting for the order, customers are insulted. The employees think that no one else can speak their native language. When something was forgotten in our order and I asked, I was again insulted. When I asked the employee about it, he was of course totally floored and didn't expect anyone to mention it to him. Out of sheer horror on his part, nothing came back, no apology. The young man dressed as Santa Claus was speechless. So don't be surprised if the employees look at you and talk in their native language, nothing nice is said, you'll be insulted.

Food was thrown away... Nothing was in its place... A catastrophe 🤮

The order simply takes too long to prepare. The burger was almost cold and dry when it was served.

Small order, forever waiting, food already cold

So the fact that you have to wait almost an hour for your food is a long time for a fast food restaurant. But since we weren't in a hurry, it was ok for us. But the fact that you now get a ticket for exceeding the parking time of 2 hours because you ate too slowly is quite a disgrace. Especially since we only went to McDonalds. What else could you do late at night in an empty industrial area?

To all MC Donalds employees at this event, especially those who were there on Thursday November 14th, 2024. I would like to once again express my greatest respect to the employees and their earnings despite rude customers who show no respect for closing time and my greatest respect to the boss and deputy who left me as the last customer in the stores. You're doing great despite the great stress. You are doing fantastically well for your performance and motivation, please be proud of yourself. Oh and don't let it bother you. LG.Luke

The €7 burger arrived completely deformed and instead of bringing the tray to the table number, the woman yells the table number 7 times into the room

Waiting 40 minutes for your order misses the definition of fast food. On top of that, this McDoof absolutely cannot manage to issue orders without errors. I recommend everyone to check their order.. In addition, the cheese was ice cold and not melted at all. Next time I'll pay more money and go to a real burger shop, I won't go to you anymore and I'll advise everyone against it 👍🏻

Overwhelmed, slow staff; 25 minutes waiting time!

According to the website and Google, open until 4:00 a.m. Been there at 3:00 a.m. and only Mc Drive is sold. No reference to this found anywhere. The smell of old grease can also be smelled 100m away.

Extremely long waiting time in drive (30 minutes), then received the wrong order.

Catastrophe, eternal waiting time Even though there was only one customer in front of us. No reaction at the drive in switch

Open until 4am. Someone probably didn't feel like it anymore...

You always wait at least 15 minutes for food and small orders are always brought forward.

Guys, what's going on with you!!! I just wanted to order a burger at the counter, that's no longer possible? It was then not very politely pointed out that I should order the citizen on the computer. After I tried to explain to the very, really, very rude staff that, at 70 years old, I didn't know how to do that, I was then told bluntly, "Then go to Burger King." Really, MD It's probably the last thing you allow yourself to do to your customers. I received such nice service at Burger King after the lousy treatment at MD that I will never set foot in an MD again. You've gotten rid of this customer. You should really be ashamed of yourself for this kind of behavior.

Food 5 Service 5 Cleanliness 5 environment 5

Nothing to recommend It takes a very long time

Very similar to McDonalds. Good cola, really nice black and nice and sparkling!!!

Because it is always well attended, things go quickly

Ordering only possible at the machine! Not even when asked, although there were two devices at the counter to order from and turned on. This is NOT a service! Never again, the nearest Burger King is only about 300 meters away.

Anyway, there's only one veggie burger in the range and it's not available... Weak

Food was typical McDonald's. But before your order goes out, you should check whether everything is included. When ordering from 10/3/24 at 6:53:45 p.m., order number 252, the Double Cheeseburge that was ordered was forgotten. Furthermore, the remaining burgers were only poorly wrapped and mashed.

Not recommended! The order took over an hour and was then wrong. The highlight of the evening was that we were locked in the restaurant for a while and couldn't get out. As if that wasn't enough, we also had to wait to get out because we had to go through the drive-thru. Very disappointing!

If I had the receipt with me I would send the review to McDonald's. The food was mediocre. The employees were laughing loudly, which wasn't a bad thing if the food was tasty. They only spoke in their foreign language, which is not OK. The cappuccino was made with very little espresso so it didn't taste good. We had it to go, well. We were there often and very satisfied to this day. It's kind of sad that you spend your money and get nothing out of it. The burger was dry and bland. The fries weren't fresh either. There was almost nothing going on there (02.10.24). Sad. We won't be back any time soon

The food wasn't a hit. The toilets could use more cleanliness.

You have to wait at least 20 minutes even though there is no one in front of you When there's more going on, it's an absolute disaster every time and the staff is extremely unfriendly every time

Ordered Plant Nuggets and received the wrong nuggets, even though it was the right box that the nuggets were in. The woman at the checkout then denied that they were the wrong nuggets, even though you could clearly tell by the color of the “meat”.

Worst McDrive ever!!! We come here every now and then to pick up food and everything has worked out once (!) out of 5 orders. Even taking the order is a catastrophe: the lady doesn't understand German, but almost every time we ordered she complained that we hadn't said this or that or that we had thought wrong or whatever. When you order the Shaker Fries, you should always ask whether everything is included, that hasn't worked 4 times now!! (Luckily we got used to checking right away.) All in all: we come less and less, it's mostly tiring.

Food was good. Unfortunately, the preparation takes quite a long time even though there are a lot of staff on site. The food was fresh. It was clean too. Unfortunately, the terminal shows that the food is ready, but it's not ready yet. As a result, far too many people gather in front of the food distribution. Should be optimized.

The drinks machine has been broken for weeks now and you can't get Cola etc. You should drink water etc. Unreasonable As always, the fries were very, very lukewarm.

We ordered delivery today from McDonald's on Regensburger Straße and left enough money behind, the only good thing about it was the delivery person, who was very friendly. When we opened the door, we found that half of the things were missing. We then tried to call there, until someone finally answered the phone, we said what was missing. and we were suggested to get the remaining things ourselves, because otherwise we didn't know what to do. because they don't make deliveries. this statement already alone It's a disgrace, since we also paid for delivery. Then the man himself went to get it, but there was no insight or anything was offered, since we had paid for delivery but only half came. We personally will not order there again. Lieferando has also been informed

No one in the restaurant but I had to order my coffee at the terminal.

Food delivered to the wrong table (left outside). Drinks watery and warm rather than cold.

Again not everything I ordered was in the bag! So annoying! Then there was no Spezi, Fanta, Cola or Sprite... Really weak!

Unfriendly staff No soft drinks at 3:00 p.m Long waiting time

Dirty kitchen. Food cold and incomplete. Due to the lack of hygiene, this was sent to the local office with photos. A direct complaint was rejected several times and the friendly answer was, I am making a fresh menu. After 11 hours of work I wanted to eat there and got my money back.

Everything was fine, everything was fine and I was the first to try the cinnamon sugar shaker fries today. Guaranteed Christmas feeling. And the Cola Ultimate no soda, simply wonderful 😂

bestellung am terminal 2x big mäc 2x hamburger 1x pommes groß,bezahlart barzahlung an der kasse. ca. 8 mitarbeiter in der zubereitung, 2 im kassenbereich , 2 im service, 2 gäste im restaurant, ca, 5 gäste im ausenbereich, ich warte auf meine bestellung 10 - 20- 30 45min und nicht passiert, ich lass meinen abholschein auf dem tisch liegen und geh mit wut im bauch wieder was hat das mit schnellrestaurant zu tun? Motto nix los nix geht?

I was at the McDonald's on Regensburger Straße today and unfortunately I have to say that I am extremely disappointed. I ordered an Iced Coffee Shake Oreo, but instead I just got a regular ice shake with Oreo pieces. That alone would have been manageable if the staff hadn't been so unfriendly. After we politely complained about the drink, we were not accommodated. Instead, the employee began arguing for minutes, trying to convince us that what was in the cup was exactly the same as the picture on the advertisement - which was definitely not the case. We then asked again whether we could get either the right drink or our money back, but the employee showed no insight. It was probably only the third time that the branch management was polite and understanding and was able to refund the money. A really unpleasant experience - that's not how I imagine customer service to be. Very disappointing – both the product and the handling of customer complaints.

Just waited 15 minutes for a cheeseburger, coffee and soft drink. During this time, three customers came to the terminal with complaints. I got my Sprite without ice and carbon dioxide

Bad. The toilet smells like a Dixi at Rock im Park, it's not that difficult to ensure a bit of hygiene and a fresh smell. Order is shown as delivered, but then takes 5 minutes even though it's only cheeseburger and cola. Probably to better display performance statistics.

Always a very long wait! Not recommended!

Everything was fresh and delicious

Extremely slow WiFi, app doesn't work. Negative experience. Friendly staff

Stop supporting war and u get 5 stars