McDonald's in Nürnberg

This branch doesn't deserve one star. While waiting for the order, customers are insulted. The employees think that no one else can speak their native language. When something was forgotten in our order and I asked, I was again insulted. When I asked the employee about it, he was of course totally floored and didn't expect anyone to mention it to him. Out of sheer horror on his part, nothing came back, no apology. The young man dressed as Santa Claus was speechless. So don't be surprised if the employees look at you and talk in their native language, nothing nice is said, you'll be insulted.

Food was thrown away... Nothing was in its place... A catastrophe 🤮

The order simply takes too long to prepare. The burger was almost cold and dry when it was served.

Small order, forever waiting, food already cold

So the fact that you have to wait almost an hour for your food is a long time for a fast food restaurant. But since we weren't in a hurry, it was ok for us. But the fact that you now get a ticket for exceeding the parking time of 2 hours because you ate too slowly is quite a disgrace. Especially since we only went to McDonalds. What else could you do late at night in an empty industrial area?

The €7 burger arrived completely deformed and instead of bringing the tray to the table number, the woman yells the table number 7 times into the room

To all MC Donalds employees at this event, especially those who were there on Thursday November 14th, 2024. I would like to once again express my greatest respect to the employees and their earnings despite rude customers who show no respect for closing time and my greatest respect to the boss and deputy who left me as the last customer in the stores. You're doing great despite the great stress. You are doing fantastically well for your performance and motivation, please be proud of yourself. Oh and don't let it bother you. LG.Luke

Waiting 40 minutes for your order misses the definition of fast food. On top of that, this McDoof absolutely cannot manage to issue orders without errors. I recommend everyone to check their order.. In addition, the cheese was ice cold and not melted at all. Next time I'll pay more money and go to a real burger shop, I won't go to you anymore and I'll advise everyone against it 👍🏻

Just been to the drive in. Big order made. Nothing was forgotten, but the wrong shake twice. Despite being very busy, we were served quickly.

Overwhelmed, slow staff; 25 minutes waiting time!

According to the website and Google, open until 4:00 a.m. Been there at 3:00 a.m. and only Mc Drive is sold. No reference to this found anywhere. The smell of old grease can also be smelled 100m away.

Extremely long waiting time in drive (30 minutes), then received the wrong order.

Catastrophe, eternal waiting time Even though there was only one customer in front of us. No reaction at the drive in switch

Open until 4am. Someone probably didn't feel like it anymore...

You always wait at least 15 minutes for food and small orders are always brought forward.

Guys, what's going on with you!!! I just wanted to order a burger at the counter, that's no longer possible? It was then not very politely pointed out that I should order the citizen on the computer. After I tried to explain to the very, really, very rude staff that, at 70 years old, I didn't know how to do that, I was then told bluntly, "Then go to Burger King." Really, MD It's probably the last thing you allow yourself to do to your customers. I received such nice service at Burger King after the lousy treatment at MD that I will never set foot in an MD again. You've gotten rid of this customer. You should really be ashamed of yourself for this kind of behavior.

Food 5 Service 5 Cleanliness 5 environment 5

Nothing to recommend It takes a very long time

Because it is always well attended, things go quickly

Very similar to McDonalds. Good cola, really nice black and nice and sparkling!!!

Ordering only possible at the machine! Not even when asked, although there were two devices at the counter to order from and turned on. This is NOT a service! Never again, the nearest Burger King is only about 300 meters away.

Anyway, there's only one veggie burger in the range and it's not available... Weak

Food was typical McDonald's. But before your order goes out, you should check whether everything is included. When ordering from 10/3/24 at 6:53:45 p.m., order number 252, the Double Cheeseburge that was ordered was forgotten. Furthermore, the remaining burgers were only poorly wrapped and mashed.

Not recommended! The order took over an hour and was then wrong. The highlight of the evening was that we were locked in the restaurant for a while and couldn't get out. As if that wasn't enough, we also had to wait to get out because we had to go through the drive-thru. Very disappointing!

If I had the receipt with me I would send the review to McDonald's. The food was mediocre. The employees were laughing loudly, which wasn't a bad thing if the food was tasty. They only spoke in their foreign language, which is not OK. The cappuccino was made with very little espresso so it didn't taste good. We had it to go, well. We were there often and very satisfied to this day. It's kind of sad that you spend your money and get nothing out of it. The burger was dry and bland. The fries weren't fresh either. There was almost nothing going on there (02.10.24). Sad. We won't be back any time soon

The food wasn't a hit. The toilets could use more cleanliness.

You have to wait at least 20 minutes even though there is no one in front of you When there's more going on, it's an absolute disaster every time and the staff is extremely unfriendly every time

Ordered Plant Nuggets and received the wrong nuggets, even though it was the right box that the nuggets were in. The woman at the checkout then denied that they were the wrong nuggets, even though you could clearly tell by the color of the “meat”.

Worst McDrive ever!!! We come here every now and then to pick up food and everything has worked out once (!) out of 5 orders. Even taking the order is a catastrophe: the lady doesn't understand German, but almost every time we ordered she complained that we hadn't said this or that or that we had thought wrong or whatever. When you order the Shaker Fries, you should always ask whether everything is included, that hasn't worked 4 times now!! (Luckily we got used to checking right away.) All in all: we come less and less, it's mostly tiring.

Food was good. Unfortunately, the preparation takes quite a long time even though there are a lot of staff on site. The food was fresh. It was clean too. Unfortunately, the terminal shows that the food is ready, but it's not ready yet. As a result, far too many people gather in front of the food distribution. Should be optimized.

The drinks machine has been broken for weeks now and you can't get Cola etc. You should drink water etc. Unreasonable As always, the fries were very, very lukewarm.

We ordered delivery today from McDonald's on Regensburger Straße and left enough money behind, the only good thing about it was the delivery person, who was very friendly. When we opened the door, we found that half of the things were missing. We then tried to call there, until someone finally answered the phone, we said what was missing. and we were suggested to get the remaining things ourselves, because otherwise we didn't know what to do. because they don't make deliveries. this statement already alone It's a disgrace, since we also paid for delivery. Then the man himself went to get it, but there was no insight or anything was offered, since we had paid for delivery but only half came. We personally will not order there again. Lieferando has also been informed

No one in the restaurant but I had to order my coffee at the terminal.

Food delivered to the wrong table (left outside). Drinks watery and warm rather than cold.

Dirty kitchen. Food cold and incomplete. Due to the lack of hygiene, this was sent to the local office with photos. A direct complaint was rejected several times and the friendly answer was, I am making a fresh menu. After 11 hours of work I wanted to eat there and got my money back.

Again not everything I ordered was in the bag! So annoying! Then there was no Spezi, Fanta, Cola or Sprite... Really weak!

Unfriendly staff No soft drinks at 3:00 p.m Long waiting time

Everything was fine, everything was fine and I was the first to try the cinnamon sugar shaker fries today. Guaranteed Christmas feeling. And the Cola Ultimate no soda, simply wonderful 😂

bestellung am terminal 2x big mäc 2x hamburger 1x pommes groß,bezahlart barzahlung an der kasse. ca. 8 mitarbeiter in der zubereitung, 2 im kassenbereich , 2 im service, 2 gäste im restaurant, ca, 5 gäste im ausenbereich, ich warte auf meine bestellung 10 - 20- 30 45min und nicht passiert, ich lass meinen abholschein auf dem tisch liegen und geh mit wut im bauch wieder was hat das mit schnellrestaurant zu tun? Motto nix los nix geht?

Just waited 15 minutes for a cheeseburger, coffee and soft drink. During this time, three customers came to the terminal with complaints. I got my Sprite without ice and carbon dioxide

I was at the McDonald's on Regensburger Straße today and unfortunately I have to say that I am extremely disappointed. I ordered an Iced Coffee Shake Oreo, but instead I just got a regular ice shake with Oreo pieces. That alone would have been manageable if the staff hadn't been so unfriendly. After we politely complained about the drink, we were not accommodated. Instead, the employee began arguing for minutes, trying to convince us that what was in the cup was exactly the same as the picture on the advertisement - which was definitely not the case. We then asked again whether we could get either the right drink or our money back, but the employee showed no insight. It was probably only the third time that the branch management was polite and understanding and was able to refund the money. A really unpleasant experience - that's not how I imagine customer service to be. Very disappointing – both the product and the handling of customer complaints.

Bad. The toilet smells like a Dixi at Rock im Park, it's not that difficult to ensure a bit of hygiene and a fresh smell. Order is shown as delivered, but then takes 5 minutes even though it's only cheeseburger and cola. Probably to better display performance statistics.

Always a very long wait! Not recommended!

Everything was fresh and delicious

Extremely slow WiFi, app doesn't work. Negative experience. Friendly staff

Stop supporting war and u get 5 stars

The food in the restaurant is ok, but unfortunately this is not the first time that my order was delivered incomplete. It seems like the staff here is unreliable. I strongly recommend everyone to check their order thoroughly before leaving and not blindly rely on the staff.

Quality, well staff could be friendlier

Do yourself a favor and avoid this McDonald's unless you want to wait 20 minutes for your food and be ignored at the checkout for that long... The staff works extremely slowly and is sometimes very unfriendly and uncooperative!

Very good service and fresh food

A clean and well-kept example of McDonald's franchise, unfortunately the service leaves much to be desired.

Very good with a playground for the kids

Hygiene: not really there. A disaster! Tables dirty and flies everywhere. Service: We didn't get two things and only got them after asking. But it took a really long time to get our order. It took about 20 minutes. Food didn't taste like what we were used to at McDonald's. Didn't taste that good.

Dirty sticky tables, lots of flies! Two things were missing from the order. My chicken burger had very little sauce and was topped with a few unloving strips of yellow lettuce.

Ordered strawberry shake first, got vanilla after complaining, got the second shake and what was it probably really vanilla.. very, very sad, I was really looking forward to strawberry

It's been a long time since I've been to an MD.MC Rip and MC Chicken were tasteless and it was nowhere near worth the price. I was ashamed to have invited my grandson and son to something like that. Never again 😪

I love these surprising curly fries in my fries.

Long waiting times and the table service should undergo further training in friendly service. Otherwise, like everywhere else at Mc. Donald

Sometimes you have to wait 40 minutes even though there are only a few cars in front of you. The staff is extremely slow. You also have to check your order carefully. The staff cannot tell the plan nuggets and normal nuggets apart. You get some randomly. Unfortunately, being a vegetarian means you have nothing to eat. Unfortunately, this has happened many times. We only go to other branches. If you don't mind driving 5 minutes longer, do that too.

Caramel sauce was out, no alternative was offered, at least we received the chocolate buttons that we paid for at MCFlurry when we asked! Unfortunately the iced coffee contained no coffee and lots of huge ice cubes... All in all a big disappointment

Just ordered something to take away on Tuesday 07/02/24 at 9:50 p.m. Several sauces were missing for the nuggets. Unfortunately, I only noticed it when I got home and couldn't go there. I also heard the Asian woman and the old woman whispering and gossiping about customers and they were still surprised. I now understand why. Something was probably not put in there on purpose. Never here again!! Please control your employees better. I know it's hard to get someone, but I've never seen such bad, unfriendly people.

Children's play area, ordering via app or terminal - I love it :)

It's sad that you can't/can't order here anymore. The ordering terminals are all occupied and there is a long queue. It works at some other branches too. No thanks here.

Unfortunately, the non-German speaking staff is unable to take an order if the scanner at the order terminal doesn't work. Or no need to take care of customers. A disaster for me, I won't be entering this store again.

Nothing prepared. A really long wait on a Saturday. shouldn't be...

40 minutes for 2 menus in the drive-in and never come out!

The ordering terminal, which many others have touched before and takes a lot of time, is just disgusting and takes time. When I wanted to reorder a piece of strawberry cake, I was directed there, shouted at "no cash register" and not served. Also wait in line for 5 minutes to return the deposit :-((( Was always a good customer, but it's slowly getting to be too much for me. Also, very cheap atmosphere.....

Faster and more effective drive in. Top.

If 0 stars were an option, I would have given 0 stars. The employee was unfriendly to us right from the start and didn't even accept my Payback card on the grounds that I needed a "code". After paying, she didn't even give us a receipt and disappeared straight away. We were then held up by the employee at the McDrive for 45 minutes after taking our order and paying. Apart from that, she kept letting us drive up until we were almost at the exit. All the cars behind us got their orders one after the other, only we had to keep waiting and were completely ignored. When asked, she continued to be rude, even though the mistake was clearly hers. At some point I got out and asked if we had been forgotten and the other employee didn't even know what order I was talking about. After less than 5 minutes, the second employee finally brought me my order. You can tell right away that the first employee was targeting us personally and deliberately ignored our order. We will never go to this McDonalds again because this is not the first time we have been treated so disrespectfully.

My favorite McDonald's in NBG is usually not too full and the dishes are usually still 🔥. Ambiance is cool 😎

Eating takes forever (over 1 hour), orders are not processed one after the other (some people get their order after less than 10 minutes)

Simply leave your food at the counter and mark your order as complete. Found it myself 20 minutes later. Cold food and bad mood. Service horrible

Tried again after a long time. The dirty output window alone gives a deep insight. The store doesn't give the impression of cleanliness inside either. Waiting time, friendliness, being understood are further points to improve. Update May 29, 2024: unfortunately no improvement seen. The output window now looks much worse.

The service is friendly and the food is freshly prepared

Super nice restaurant and all the staff are very friendly

There is a lot of advertising for children but not even a changing option!!! Are babies and small children not full citizens or do they simply not make enough sales? dr

Cold fries, fish or fillet in the tray for too long, big Mac, way too much sauce and unfortunately not again despite another request to prepare everything fresh... However, it's only been like this recently - a new MA who unfortunately doesn't understand what service means

Worst McDonald's I've ever seen in Germany. We ordered 1x Mc Sundae with chocolate sauce and 1x Mc Flurry Magic. You couldn't choose a sauce when ordering at Mc Flurry, there is standard cherry sauce in it. According to the employee, who doesn't understand German and could only communicate halfway in English, he said that you could choose the sauce. You can't choose a sauce for the Mc Flurry Magic. Simply put, the best of the ice cream was missing. Avoid this shop and go to the nearest Mc. I've actually never seen anything so unfriendly.

Very long waiting time, the employees really take their time!!!

Beware of parking fees rip-off!!!! Maximum parking time is 2 hours otherwise it will be expensive

First we had to wait 25 minutes, then the food was so cold that it came out, the fries were still frozen, the nuggets were really cold, never again, we didn't even get towels, I will never go there again

30 minutes waiting time in the drive-inn… impudence!!!

Attention, parkdepot collects money here. Not nice if you stay longer. It's best to leave a lot of money for fast food and leave quickly.😡

Today I was once again at the Mac in Regensburgerstr. Shopping in Nuremberg at MC drive. If you don't check your order in this branch, on the receipt or when you order, then you will either get the wrong thing or only get half of it. Last time something was missing this time instead of an MC Chicken there was an MC Rip inside, just poor service in this branch. Never this branch again!

Not enough staff at peak times and then hopelessly overworked staff, you have to wait 20 minutes for an employee to collect your cash and a total of 55 minutes until your order is ready. Why don't you increase staffing levels on days when there are major events? Once and never again... What a shame Fast food is different...

1. I don't like the breakfast offer. 2. The service clearly gets lost when there are too many customers - 10 is apparently a lot. Additionally, they probably have it as standard because they do not apologize for their mistakes. For example, omitting an order, after pointing out that they had something to do, the order was incomplete - the answer was no, that's not all, and in the end it turned out that they even gave the wrong tea.

Absolutely terrible. Waiting forever and then getting food that you didn't order. Unfriendly. catastrophe

Well-kept environment, friendly staff.

Very nice. Kid friendly McDonald's. The store is very clean. There was also another table. Really worth a visit. The toilets were also neat.

You can hardly understand a word the employees say. Long time waiting for no reason I was alone in the drive-thru Burger only lukewarm

I ordered a chocolate milkshake, but it only contains foamy milk with no taste. Waiting time up to 10 minutes.

Waited forever in McDrive and then only received part of my order. Since the employees stacked or squeezed the order for 4 people into a bag (!), it wasn't until I got home that I could see that some things were missing. This seems to be a system at this branch (see other reviews). Never again!

Long wait for a simple cheeseburger menu, so nothing out of the ordinary. I went to McDonalds because I had to go to a concert afterwards and was in a hurry. In another, real restaurant it would probably have been quicker. Ordered for delivery to the table. Nevertheless, I had to go there myself several times and ask where my order was. It was only finished after almost 30 minutes. Drink without a straw. Bad idea from McDonalds, as we know there are alternatives to plastic! In addition, the drinks would then have to be without ice cubes, because it is really unpleasant to constantly feel them on your teeth! The branch is significantly understaffed and the employees are under stress.

If there is a folk festival in Nuremberg, you should equip a branch that is on an arterial road with appropriate staff. Instead, the employee comes out and, after waiting 10 minutes in the MC Drive, announces another 15 minutes and even recommends leaving. I asked him if something was broken. "No, but there are only two of us" Around ten cars then left without generating any sales. If you want to make sales, you should also plan for the appropriate staff. One can only feel sorry for the employees on site.

Restaurant half-empty, parking lot full of football fans, staff doesn't speak enough German and isn't familiar with the offerings, slowest service 15 minutes ever - burgers cold.

We waited a long time for our order

I would give 0 stars if it were possible. Had an order and 2 burgers were missing. Never again!!

Clearly understaffed, the staff was arrogant, unhelpful. Food was alright

Food terrible, everything was only slightly lukewarm. Ordering took forever, the ice cream came first, which of course melted by the time the warm things were finally ready. Never again

Food way too dry. Cola like water never again