McDonald's in Nürnberg

Few parking spaces in the front and awkward access to the ones in the back. One lane for entering and exiting the rear parking spaces. Drinks and sauces were forgotten when ordering. But the atmosphere is clean and modern.

Great McDonald's with super friendly staff

Staff unfriendly, waited >20 minutes for a wrap, order mixed up, repeated inquiries about what was ordered

In my opinion, the service needs improvement. Depending on the shift, the tables are littered, and the staff are overwhelmed, possibly due to understaffing. Ambience is only rated one star because, especially in recent days, there have been an increasing number of flies in the restaurant, which have been disruptive to the food. Therefore, cleanliness should also be important.

For me, everything was fine. I don't understand these negative reviews; during our visit, everything was as it should be and in line with the standards that apply in Poland. For me, everything was fine. I don't understand these negative reviews; during our visit, everything was as it should be and in line with the standards that apply in Poland.

Other orders are given priority even though the goods were ready for packing.

Not a single German-speaking employee in this store! Not even the manager speaks a word of German. I returned my food and demanded my money back. During this conversation, I was offered a "fresh meal," but it would take 10 minutes. So that means I got the old food first? I don't demand fresh meat at McDonald's, but when the pancakes are as hard as biscuits, that's really outrageous!

I waited too long, a bic mac was missing and someone called bombs leger, I think that was the staff

Fast food, but currently long wait times. And increasingly, the wrong items are being ordered.

A normal McDonald's that doesn't stand out particularly positively.

Mark orders as ready for collection before they are ready and then sometimes forget them

Simply terrible. Bad service. Long wait times. 4 out of 5 orders incorrect. Unfriendly employees who are completely overwhelmed.

Disastrous service – never again! I waited an extremely long time for my food – even though it was barely busy. When I finally got my order, it was incorrect and incomplete. How could so much go wrong with such a simple system? Unfriendly staff, no apology, nothing. This was definitely my last visit here. Anyone who puts in so little effort shouldn't be allowed to call themselves fast food.

I used the app to order and pay for a Hamburger Royal with an extra beef patty. When I checked the package to see if my order was complete, I didn't check the packaging. The label for the Hamburger Royal TS had been printed on it, but the extra beef I paid for was missing from the burger. Very, very annoying. Otherwise, the food was delicious.

Extremely overwhelmed employees. I waited over 30 minutes for my order yesterday...that shouldn't be the case in a fast-food restaurant... Employees are buzzing around, unsure what to do because they're completely overwhelmed...

Chill MCs to go to after a game/event in the

Very pleasant mc d 🙂..nice and efficient service

Dude, unbelievable, the entire staff were rude. They waited 20 minutes at the drive-thru, only to then hear at exactly 00:00 that they weren't selling us anything anymore. When I wanted to speak to the shift manager, she was also really rude and didn't even apologize. It's unbelievable. They didn't come to our aid at all and simply closed the windows (from now on, only Burger King, really).

Best restaurant! Of course, if you come on a Saturday or Sunday afternoon, it will be busier and you might have to wait a little longer than usual – but that's okay :) Otherwise: great!

We were at the McDonald's Drive-In in the evening. The extremely annoyed woman who took our order was totally rude. Right from the start, she asked us in an annoyed voice what we wanted and generally gave us a feeling of "don't bother me" and "I'm not in the mood." The coffee was still being recorded, but when we wanted to order something else, we were ignored. I understand if you can't hear what the customer wants, but if you don't understand, you ask again, right? If the service were given a rating of 0, I would give it that in this case, if not even below zero, because this level of unfriendliness is absolutely unacceptable when the customer wants to order normally.

I waited at the drive-thru for over half an hour. When I got home, I discovered that the 20 nuggets for the kids were missing.

I'm really disappointed. This isn't the first time something has been missing from my order. Once again, the Happy Meal was delivered without the toy. This is obviously very annoying for my children. I also received different burgers than the ones I ordered. I think it's a shame they don't check carefully to make sure everything is correct. I hope the service improves in the future.

A few times a week I have a McFlurry with Oreo and chocolate sauce - the best and very good value for money!

Not recommended at all. I only wanted two coffees, but the staff were so unfriendly and overwhelmed that we left without them! Even though it wasn't busy!

I was at the McDonald's Drive-Thru and ordered 2 Happy Meals 1 McRibs 2 Chicken Burgers 2 Cheeseburgers McSunday Received 1 Happy Meal 2 Chicken Burgers 2 Cheeseburgers McSunday I then went back and complained about the missing meal. When I got home, I got the wrong meal again. I only got the missing Happy Meal but not the McRibs. Never had such bad employees. Instead of a McRibs, I got a wap. I was advised to check everything after ordering.

First, I'm allowed to order at the machine. Then, I pay in cash at the cash register. Then they tell me, "We're about to close and can't serve you anymore." Instead of first saying, "We're about to close." And, most importantly, I stood at the cash register for five minutes before someone came to take my money. And all this before midnight, closing time.... The service was very poor.

We were there yesterday, June 26th, 2025, at around 10:09 p.m. with my husband. We ordered two drinks. We were charged and served one drink twice. We then said we had only ordered a milkshake. The cashier was so rude to us and insinuated that we had ordered two. She picked a fight with us. So cheeky and impertinent. I wanted to speak to the boss. She said she was the boss. Instead of her apologizing and remaining friendly and nice, she insulted us, so cheeky!!!!! People like that don't belong there!!! Service - zero respect - zero - friendliness - zero !!!!!!! I will complain about you everywhere!!! Everyone deserves respect!!!!!

Unfortunately, even after the renovations, the staff are still quickly overwhelmed. As soon as there are three or four cars and four or five people in the fast-food restaurant, the entire team is overwhelmed. Orders sometimes take 15 to 20 minutes. If you ask them about the slow service, they say, “I’m sorry, but all the ALG2 recipients got their money today and that’s why we’re too busy today.” This sentence was actually spoken word for word by a McDonald’s employee. Despite repeated complaints, I can only repeat and ask that you check your order immediately and 100% carefully, because with every order so far we’ve had some little thing that was somehow forgotten. Every time we checked something on the spot, they said we should please drive up and then we had to drive the whole way around again to get to this damn counter. Many times we've been home and only then realized that some small thing was missing, which we then paid for again. There was no compensation, neither for the travel time nor for all the hassle of the gas money. Therefore, we still mainly go to Dianaplatz and not to Regensburger Straße. Dianaplatz, by the way, is a sample restaurant where you can order some dishes, for example, special creations for breakfast recently. You can't complain about the cleanliness of this fast-food restaurant; as I said, there's a lot of room for improvement in terms of service. Updated June 18, 2025, 1:05 PM Incredibly dirty tables. Not much business, but the staff were completely disinterested. After another visit, I have to clearly correct my last criticism.

I don't usually eat the kind of food you get there, but this restaurant's new scam is a real scam! You're only allowed to park there for two hours, otherwise you'll be charged a €20 "contractual penalty." This way, McD always has new customers and can make even more profit. It's a great scam, I think.

Classic McDonald's. If you like it, it's very good.

Waiting over 30 minutes with eight cars at the MC Drive? That was definitely my last time at this MC.

Several times, the order at the drive-thru has been incomplete, very annoying! Update June 2025 Everything here is currently very dirty: the restrooms, the indoor dining area/the floor, the tables on the patio. The food didn't taste anything like Mc's standards and tasted quite strange. The new Chicken Big Mac is a disgrace; there was hardly any sauce on the burger, and everything was just carelessly packed into the burger box. I'm definitely not coming here again! I was truly disgusted.

A McDonalds with very friendly employees at the drive-thru counter

The burgers were improperly packaged, and the drinks appeared to have been made with spray water. It was inedible! Communication with the staff was extremely difficult.

It's just a disgrace how long you have to wait here. This is slow food.

Yeah... 20 minutes before closing time, the store closes even though there are still customers inside.

They can lock the doors 25 minutes before midnight when there are 18 people inside. Don't just close the doors. If you want something from Mc at this time (11:35 p.m.), go to BK or Forchheim. Even the store employees ignore you when you ask what this shit is all about. Definitely not recommended!

Unfortunately, I repeatedly didn't get everything I ordered. It's especially annoying when it's my child's food, which is a real problem 😠

We were there with our son about two weeks ago. We ordered a Diet Coke because our son has type 1 diabetes. This was communicated to the employee. We got a regular Coke, which caused his blood sugar to skyrocket to over 400. This shouldn't and mustn't happen under any circumstances. It's sad that they're not even able to pay close attention to what they're spending. We definitely won't be ordering anything from here again.

At first it was difficult to get a parking space as there were only a few available. We had to wait 10 minutes at the checkout for a cashier to come, even though it wasn't that busy. Food was brought to the table after about 15 minutes. It was very fresh and hot. Staff was very friendly. Tables were all dirty, food return was completely overcrowded.

The first McDonald's in Germany that cannot prepare a burger WITHOUT a bun for me as a gluten-free eater. For years, it hasn't been a problem all over Germany to simply order the "burger" without a bun and use your own gluten-free bun. Here already! I'm speechless. Above all, I think the flimsy reason that “the McDonalds recipe has a bun and otherwise there could be bad reviews because the bun is missing” is absolutely absurd. I gave the bad review even more now because it is simply terrible customer service. In Austria you have been able to get a burger in a gluten-free bun for years. Only D can't do it, even when she specifically asks to leave out the bread roll. Just bottomless.

Cleanliness leaves a lot to be desired. Waiting times for table service unbearable.

Just been there, an employee takes orders in the drive-in, says park aside for a moment, it takes a short moment and then comes 15 minutes later with an order from another person and then asks if we can give the receipt because she no longer knows what we had ordered...

I got food poisoning here with my boyfriend 👎🏻

The waiting time at the Drivin of 3/4 hour was a disaster and the fries were cold.

Not a good place. Flies and dirty tables everywhere. The staff are not polite either.. I wouldn't recommend.

It's a shame that the table didn't work where the children can play. It's really big and the children can play inside. But if that doesn't work then it's no use.

Extremely long waiting time (over 30 minutes) for nuggets and a drink

Tasty but unhealthy 😁. But every now and then you can 😉

Toilets very dirty. Floors and hisses extremely dirty. Waited forever (a good 25 minutes) for the order. Part was missing. Part was wrong. Complained. Waited forever again. Communication was very poor as some people there didn't really speak the language. Tray carts packed full. So some people left stuff on the tables Conclusion: very disappointed with this branch.

9:30 you're looking forward to a few hamburgers and there are none because breakfast until 10:30. wtf...was hamburger once non-standard before there was something else? I didn't even want a menu, just a hamburger.

No helpful members. No ordering or payment possible at the counter. Employees unfriendly. Tables dirty. Unfortunately not a good experience.

The thing that struck me most was that I couldn't hear a sound.

Lack of staff, no food was brought to the table. And some employees should learn German better.

Staff don't emphasize numbers correctly, why is that?

Order 239 to take away from March 17th, 2025 at around 8:30 p.m. - Nuggets and sauce are missing, 2 x mayo are missing from the fries, and the service person doesn't speak German - It's not the first time and I'm not alone with my problem... Conclusion: Why do I even bother doing this anymore? Why do we need Google Translate to communicate in Germany? Dear McDonald's compliance employees (if anyone even reads this), do us all a favor and please pass this on to higher authorities; the bosses should thoroughly rethink the current employee concept.

My last order was pretty good, but what bothered me was that there were no napkins in the bag we were given. Unfortunately, I got a lot of dirt on myself and couldn't clean my sweater. Please don't forget this next time and put more in it.

*Rating: ⭐️⭐️☆☆☆ (2/5)* I was at McDonald's today and placed a small order, but it took a surprisingly long time. It wasn't much - just a few snacks - but the wait was almost 25 minutes, which was really disappointing. For a small order, I expect faster processing. The quality of the food was good as always, but the long wait unfortunately marred the entire visit. I hope this improves in the future, as McDonald's is always a reliable choice for a quick meal.

Good ice cream, great ice cream

Yes, just about. Extremely long waiting time at MC Drive. With a lot of goodwill, the fries can still be described as lukewarm.

Extremely dirty during busy hours. very slow service. waited for our food for 30 minutes… Not living up to Mc Donald’s standards.

Very crowded and very long waiting time

Bad toilet stinks of urine Everything dirty...

Waited 20 minutes for the food 😞 the name Fastdood takes on a whole new meaning 😞

Order paid at 5:07 p.m. and received at 5:23 p.m.. Never waited so long at a Mcdonalds for ONE MCSMART MENU

The waitresses are very friendly and accommodating

Unfortunately, nothing works here either and you should plan at least 20 minutes until you get your "fast food" stuff.....

What's that supposed to mean? I'm here often, but today it's freezing here without the door open. You almost freeze to death with a door Everyone sits here in a sweater and jacket. You freeze when you sit. I don't come here anymore. Impertinent for a restaurant

Slow Food, has been waiting at MC Drive for over 40 minutes. Nothing more needs to be said about the store.

The drinks are delivered again. It was like that last time too. I called the courier and he told me he didn't get it and I should call them!! I tried several times but the number is not taken. Outrageous. It can't be that drinks aren't delivered by chance every time. So that's a rip off!!

Quite good. Ordered at the table with children. There wasn't much going on inside, but there was a lot going on at McDrive. But it was particularly quick and friendly.

Ate at this McDonald's at 1pm yesterday and have had food poisoning symptoms ever since and haven't been able to eat anything. No doubt where it comes from

Unfortunately something was missing again when I picked it up. I don't know, is this a form of profit maximization? The new wrap was missing. But hey, the competitor isn't any better, so if you don't want to stand out, you're doing everything right. It's just a shame that you end up losing customers instead of gaining them. So keep it up, right??? Food: 2/5 | Service: 1/5 | Ambience: 3/5

Catastrophic! Do me a favor, please close this store because the amount of time you spend standing there at the Mcdrive is unbelievable and at the same time you are blocking other people who have parked and want to get out. In short, we didn't get to eat at all because we waited in line for far too long and at some point your patience broke and you just wanted to eat somewhere else! The entrance to Mcdrive no longer has an exit? Only 30m before the counter there are two lanes to escape! And one star is too much for this Mc!

Incredibly dirty, as you can see from the pictures. We had to wait 25 minutes for a small order. The fries were very old and tasted terrible. Even at McDonalds you should expect a tiny bit of quality.

The staff didn't seem to be well attuned to each other and brought me two wrong orders.

The opening hours of this McDonald's do not match what is shown in the app or on Google Maps, as the McDonald's closes at 1:00 a.m. You stand in McDrive and wait because the app and Google Maps say that the location is still open. However, there is no information on the intercom that the McDrive or the entire McDonald's is already closed. This leads to unnecessary waiting times. In addition, waiting times in McDrive are generally very long, and additional orders such as chocolate sauce in the milkshake are often forgotten. Overall a disappointing experience.

Waited 15 minutes for 20 nuggets. Friend had already finished eating, thank you 🤝

A very disappointing experience! We waited over 19 minutes for two cheeseburgers and two cappuccinos, even though there was only one other customer in the restaurant. The employees seemed completely disorganized, unfriendly and unhelpful. When I asked where I could file a complaint, I received no answer.

Today I waited in the drive for over 30 minutes, even though there were only 5 cars in front of me, and then nothing was ready at the counter. And the order wasn't complete either, but noticed too late, conclusion. Big minus

Not cleaned (floor sticks and food leftovers stick everywhere) and takes forever (about 30 minutes waiting time for a café). The employees move in slow motion

Perfect food, hot and very quick.

Getting cold fries and burgers where the salad was already brown.

Jobs are so rationalized that one person has to do too much, extremely long waiting times and not just in one day has happened several times now...I'll avoid this McDonald's.

Das ist a bunch of idiots, the hot sauce is not a bag either, and the ice cream is also different than the one I ordered + is a balloon

This branch doesn't deserve one star. While waiting for the order, customers are insulted. The employees think that no one else can speak their native language. When something was forgotten in our order and I asked, I was again insulted. When I asked the employee about it, he was of course totally floored and didn't expect anyone to mention it to him. Out of sheer horror on his part, nothing came back, no apology. The young man dressed as Santa Claus was speechless. So don't be surprised if the employees look at you and talk in their native language, nothing nice is said, you'll be insulted.

The order simply takes too long to prepare. The burger was almost cold and dry when it was served.

Food was thrown away... Nothing was in its place... A catastrophe 🤮

Small order, forever waiting, food already cold

So the fact that you have to wait almost an hour for your food is a long time for a fast food restaurant. But since we weren't in a hurry, it was ok for us. But the fact that you now get a ticket for exceeding the parking time of 2 hours because you ate too slowly is quite a disgrace. Especially since we only went to McDonalds. What else could you do late at night in an empty industrial area?

The €7 burger arrived completely deformed and instead of bringing the tray to the table number, the woman yells the table number 7 times into the room

To all MC Donalds employees at this event, especially those who were there on Thursday November 14th, 2024. I would like to once again express my greatest respect to the employees and their earnings despite rude customers who show no respect for closing time and my greatest respect to the boss and deputy who left me as the last customer in the stores. You're doing great despite the great stress. You are doing fantastically well for your performance and motivation, please be proud of yourself. Oh and don't let it bother you. LG.Luke

Waiting 40 minutes for your order misses the definition of fast food. On top of that, this McDoof absolutely cannot manage to issue orders without errors. I recommend everyone to check their order.. In addition, the cheese was ice cold and not melted at all. Next time I'll pay more money and go to a real burger shop, I won't go to you anymore and I'll advise everyone against it 👍🏻

Overwhelmed, slow staff; 25 minutes waiting time!

According to the website and Google, open until 4:00 a.m. Been there at 3:00 a.m. and only Mc Drive is sold. No reference to this found anywhere. The smell of old grease can also be smelled 100m away.

Extremely long waiting time in drive (30 minutes), then received the wrong order.

Catastrophe, eternal waiting time Even though there was only one customer in front of us. No reaction at the drive in switch

Open until 4am. Someone probably didn't feel like it anymore...

You always wait at least 15 minutes for food and small orders are always brought forward.

Guys, what's going on with you!!! I just wanted to order a burger at the counter, that's no longer possible? It was then not very politely pointed out that I should order the citizen on the computer. After I tried to explain to the very, really, very rude staff that, at 70 years old, I didn't know how to do that, I was then told bluntly, "Then go to Burger King." Really, MD It's probably the last thing you allow yourself to do to your customers. I received such nice service at Burger King after the lousy treatment at MD that I will never set foot in an MD again. You've gotten rid of this customer. You should really be ashamed of yourself for this kind of behavior.