McDonald's in Nürnberg

No! The staff was taking a break and sent customers to another restaurant.

Very dirty toilets, even washing your hands is unpleasant. Food is ordinary

I am appalled by the conditions under which employees at the McDonald's on Breitengasse in Nuremberg are forced to work. Temperatures in the kitchen currently exceed 60 degrees Celsius – with outside temperatures exceeding 30 degrees Celsius – and there is no air conditioning or fans. The result is health problems and exhaustion. Many of the employees come from abroad and are often unaware of their legally regulated working conditions. Humane treatment of employees looks different. I will inform the relevant authorities, including the union and the trade inspectorate.

Please urgently run the air conditioning on the first floor. The temperature inside is unacceptable in the summer when it's so hot. It's worse inside than outside. You can't eat anything here because you can't eat anything in this heat. It's almost detrimental to the health of your customers. I hope your employees don't have it as hard as your customers.

Deathly hot, they don't have the automated ordering machines, and dude claimed not to have any water when i asked for some

These people misunderstand everything and if you say that you got the wrong thing you will just get yelled at. Thanks again for the rip-off.

Someone should get the air conditioning repaired here. The employees feel sorry for working here in this heat. Very sad about the owner.

The burgers are dry, the service is not working properly.

the worst Mac I've been to, very hot, impossible to eat inside, the staff doesn't understand what I want to order, the burgers are dry, the fries are terrible, they don't give napkins

06/28/2025 30 degrees, the air conditioner does not work, it is very stuffy, the toilet is dirty, there are not many people

I wanted to order some fries at 9:30 a.m. The answer was, "Not until 10:30 a.m., they're just serving breakfast." I've never experienced that at McDonald's before. Sorry, I don't think that's acceptable.

My mother called McDonald's because two of her children are allergic to Big Mac sauce. Since she can't read or write well, she had trouble spelling. The employee humiliated her and asked why she didn't know her name. He acted like a professor—but forgot that he himself sometimes cleans the restrooms at McDonald's. Management should train their employees better in how to deal with people.

There is no machine for ordering, very few staff, and only one cashier counter for more than 10 customers. This should not be the level of a McDonald's in the city center of a developed country.

Last snot shop, feels like it was stuck 20 years ago, cashier was really unfriendly and annoyed

If they don't just have one employee, they can also take down this sign with the cash register on the left.

Very unfriendly staff... Quote: "If I had customers like you every day, I'd freak out." We were also asked if we'd gotten too much sun and asked if we could buy a hat...

Unlike many other branches, orders are still placed through employees. The employee who took our order was visibly stressed, but the order was processed quickly. The food was the same as in the other branches. The women's restrooms were in a terrible condition; one of the three stalls was littered with toilet paper, and the other two were smeared with feces. Using them was impossible.

It's very hot in the cafe, it's impossible to eat, you feel sick, the food is not fresh, the staff is rude and doesn't understand what the customer wants

The food is okay. Sometimes the cheeseburger is a bit dry, but still edible. The wait times and the service at the checkout are absolutely terrible. Even at 11 a.m., when there are only three people in front of you at the checkout, you have to plan on at least 15 to 20 minutes before you even get a chance to order. As previously mentioned, the restaurant doesn't have order screens; you can only wait at the checkout and hope you get your food before the lunch break is over. This is primarily due to the ladies behind the cash register. There are six cash registers available, and they serve people all over the place. It's not about who gets there first, but who shouts the loudest. It's really disappointing and a shame that the nearest McDonald's is at the main train station. If you want something to eat here, you'll have to allow yourself plenty of time.

The food was cold and very messily packaged. The customer service was the worst I've ever experienced. The cashier repeatedly rolled her eyes while taking orders (not just mine) and showed a strong disinterest, as if she wanted to scare customers away. As I left, she repeatedly rolled her eyes at me and my mother and mimicked us, despite her poor service.

To begin with, it's extremely warm in the shop, which is quite tiring. Our order took forever because they couldn't understand us. Two out of four orders were apparently deleted afterward. After 30 minutes, we all had our food. The fries were wobbly, some were unsalted, the burgers were drenched in sauce, and the buns were so soaked that some of them were mushy. I lost my hunger after a few bites. For a diet, 5 stars because you definitely don't want to eat anything, but otherwise, zero.

So, my visit to McDonald's was a real "highlight"—and not in a good way! First of all, we were so completely forgotten when ordering that I almost started holding up a sign saying "No service here." Maybe they thought we were in self-service mode! Unfortunately, that doesn't work when you don't even get a receipt, probably so you can't file a complaint... After we finally placed our orders (because we obviously have the patience of saints), the food arrived. All I can say is that I've rarely had such a disgusting combination of "I have no idea what this is" on my plate. The burger bun looked like it had fallen out of the "not-so-fresh" baked goods section. And the topping? Disgusting. Discolored, sticky, and old. The fries appeared to have been cooked in some new "moisture marinade." A taste journey: a bit like a roller coaster ride – you decide to go in, but at the end, you wonder how you ended up there! I'm already anticipating the next McDonald's commercial: "McDonald's – where the food is forgettable, but the flavors are unforgettable!" Never again!

The worst McDonald’s I have ever visited…unbelievable for the prices

The place is very neglected. The atmosphere was bad and the cleanliness was poor. The burger tasted bad. Overall, a bad experience.

I was just there at 10:55 PM, and the salesperson was arguing with me because he turns off the deep fryer at that time. The company has set times from midnight sharp. And the menu is burger + side dish and a drink. Upon inquiry, the deep fryers aren't defective. No manager present. Compensation for damages.

My experience with McDonald's (order, May 18, 2025) was absolutely disappointing. The order (€53.79) was faulty: The cheeseburger in the Happy Meal had chicken burger sauce (dangerous for allergy sufferers!), the McCrispy and McChicken came with unwanted lettuce and sauce, and the fries were only half-filled. The cookies (€7.96) were so hard they were inedible – a huge disappointment for my children. Customer service was a disaster. After complaining, I was told to come in person, which isn't possible for me as a caregiver for a dependent family. Instead, I had to place a replacement order (€34.55). Lieferando only refunded €33.93, which neither covered the defective items (€37.53) nor the double delivery charges. The restaurant shifted responsibility back and forth, there were no callbacks, and no one felt responsible. This incident ruined our family evening, and their negligence regarding allergies was irresponsible. I cannot recommend McDonald's and will consider legal action if a full resolution is not offered.

burgers are not fresh, the staff is angry, homeless people walk around, the music is bad, and the fries are not fresh

I was there yesterday with my friends. We waited forever for our order. I should also mention that I got a Big Mac instead of a TS Burger. Except they didn't ask me what kind of fries I wanted. In the end, they didn't even give me a receipt. So, one star for cleanliness. That was the only good thing. I wouldn't recommend this McDonald's. I'd rather eat somewhere else.

Horrible toads! There was mold in a hamburger 🤮🤮 Service - of course it's bad when fewer employees have to work! I'm sure the kitchen is completely hygienic. Once in - never again!

One of the McDonald's restaurants without vending machines. We're on a short weekend trip to Nuremberg, and unfortunately, the staff here is very unfriendly. This kind of thing leaves a bitter aftertaste. It's better to install vending machines if the employees can't manage to be nice and friendly.

McDonald's is open until midnight. So why aren't fries available after 10 p.m.? The staff is unmotivated. The floor was being cleaned while we were there, and the water that was poured out spilled over our feet. It was just a really weird vibe.

Very bad service, long waiting times. There are better

The cashiers are very rude. You couldn’t even order a menu, they shouted that there was no such thing. When we finally placed our order, they didn’t even give us napkins, they were all dirty. As for the sauces, they said that there was only ketchup and mayonnaise, although there were other sauces. Dirty tables and greasy trays.

We ordered the poppy menu, the operator pressed the maxmart menu, we asked to cancel because we wanted to receive glasses as a gift, but the operator said we couldn’t cancel, the order was already being made.

the food is not tasty and disgusting, some items are missing from the menu, or rather they said that there are no sauces except ketchup and mayonnaise, the coupon cannot be used, the cashier did not control her drooling during the conversation

Worst McDonald's I've ever been to. The stuffiness is just a torture chamber. There is no hand sanitizer. Hand drying doesn't work. There are no napkins provided. 80% of trainees are on shift. For some reason, WhatsApp is password protected. Nobody knows the Wi-Fi password. In short, the bottom is complete

Way too much salad and too long of a wait

Gluten free sandwich is non-existent. Light years behind Italy.

According to the staff, it's a raspberry cookie with white chocolate and they can't explain that it's apple. You want extra cheese on your sandwich - they don't add it because they don't. There is no problem with this everywhere in Germany - here they argue.

The worst Mc'S I've ever experienced is a single waitress in the store and people have been waiting to get out of the store for 35 minutes

It is one of the worse establishments I have visited. The first minus, and the big one, is that there are no self-service kiosks, where one can calmly see what they have on offer and order food in peace. The second minus is that it is hot outside and inside it is as warm as if I were in a sauna, it was really hard to stand there. In the summer months when I was there, there wasn't even air conditioning. And another minus, I've eaten better food than here, it wasn't bad, but it can be prepared better. And when I was ordering at the cash register, the lady had a hard time understanding what I wanted from her and even forgot to give me a note so I could see how much it cost. Unfortunately, the next time I pass by this establishment, I will just pass by.

Everything was very tasty and I don’t understand why people give it one star. The toilets are clean and free, the workers and cashiers are kind😁👍

Jeesh, this place is old school. No terminals to order, and upstairs had no place to throw out trash. The service workers did work hard however.

A probationary worker was shouted at in front of all his colleagues and customers that he couldn't do anything and didn't understand anything and that he should leave now. It was so humiliating and also so unpleasant for the customers. Everyone felt sorry for the young man. Very unprofessional

It's just a normal McDonald's restaurant

Basically it's fine, but I wasn't allowed to go to the toilet, that was too 🥲

This is truly the worst McDonalds I have ever visited. I really like McDonalds but what they sell as food here, I've just fallen out of faith.

I ate bigmac and chicken nuggets. It was 100% fresh. Good service by the shift leader. Awesome and friendly atmosphere!

The shift leader Venkatesh was super energetic and incredibly friendly with all the customers! Great service and food that definitely stands out

I have to say I was very disappointed when I went to this McDonald's with my husband. For one thing, it was so hot that you couldn't stay in there for more than 5 minutes. And then the fries were forgotten when we ordered. When we got these, they were unsalted. Really bad service! I wouldn't recommend it to anyone.

Most disgusting McDonald's I've ever eaten at. I wouldn't recommend anyone to come here. Damn juice shop, I'd rather eat at my favorite hooker 2 streets away

If we stood in line for 20 minutes then we had to go to another checkout at the back because the employee was off work, we just wanted happy metal and we said that too. But no reaction at all, we had to go back to the back of the line with the 20 other people while there were only 3 left at our checkout anyway. Can't you say something like that earlier, super unfriendly. disaster

On two floors, relatively dark downstairs. Unfortunately there are no order terminals available. But quite ok. Typical McD

Worst McDonald's I've ever been to. No order terminals. Fanta was empty, so I ordered Sprite instead and ended up getting Coke. I ordered mayo with my fries and got ketchup. The fries were all cold from both me and my friends. One friend had to wait fifteen minutes for her milkshake because the employees couldn't get it right and another had to wait forever for her burger because they made it wrong and then had to make it again. There were many other little things that were just annoying. I'm not used to this kind of thing from McDonald's.

Fast food Kochlöffel is 500m away, better offer for less money

Old-fashioned and does not participate in the bonus program!!!

We were at McDonald’s early in the morning at 8:10 a.m. in April 2025. There were very few people there! We had a burger and warm drinks. And after about 10 minutes we ordered a burger again - but this time we got less change back. After a brief discussion, a young man realized he had given us the wrong change and walked away. Afterwards a woman came and gave us the correct change. I hope that was an isolated incident, wasn't it?

The employee from India closed the cash register right in front of us and told us this in a rude manner. because she took a “break”. I hope she gets punished. There were a lot of people behind us, other employees told us to go to the second row, they just said, “Look for the second row.” Even though this McDonald's is the closest to me, I still go to the one at the main station or to the Mercado, the employees there are much nicer.

Quite dirty. Long wait times understandable, but 15 min even too long. Menu price increased quite a lot.

The staff has a very bad attitude towards the customers

Dirty, very slow, the tray was flooded with water and they threw potatoes into this water and didn’t even look at me. This is not McDonald's, this is a parody.

What can I say? This is McDonald's.

As always, there are people who don't feel like working, but the other employees in this store are so helpful and nice that they make up for the shortcomings of their lazy colleagues. This restaurant is very poorly maintained. I often go there at any time of the day and ALWAYS find other people's paper and dirt (rude people should clean up their own trash), but if they don't, that's no excuse for the staff to leave everything dirty for hours before they "notice" it and clean it up. Often the toilets are closed 3 or 4 hours before closing time. So make sure you don't order your drink until after a certain time because you have to save it until you get home otherwise you risk having to pee like dogs on the street. Review translated using Google Translate

Very outdated McDonald's restaurant without a self-service ordering terminal, overall you feel rather uncomfortable here and not very invited to eat inside. But at least the employees were friendly. To be honest, I can't recommend eating here; instead, it's better to go a few steps further to the main station or to another restaurant.

There was no sweet and sour sauce

The meal took 15 minutes and there was no sweet and sour.

I ordered online at 8:40 p.m. and at 9:10 p.m. I was told it would take 10 minutes, then I updated and suddenly it was 45 minutes. I've been waiting for my order for 2 hours now and when I call, no one answers. I WILL NEVER ORDER FROM THERE AGAIN!!!!!

Completely understaffed at lunchtime, no friendliness and no one trying to remedy the grievances .This isn't the McDonalds I used to know, but that seems to be the result of the payment. There is a lot more to get out of this location from a business perspective and that is probably the goal of every company.

Staff do not accept online/extra orders. Food disgusting (big tasty bacon) way too little sauce. 30min wait for a burger, never again.

Do not accept online orders Big Tasty bacon was very disgusting. Long waiting time. Never again !!!

Dirty tables and the food was not tasty but rancid

The burgers are getting smaller and smaller and unfortunately the ingredients are stingy.

Sunday 11:00 Went there, three of us. Fries were immediately put on the tray until the burgers were freshly prepared, both were cold, not even lukewarm. App doesn't work there either. Pathetic

Quite a disaster. Waiting forever, but the employees don't care. 5 people have left now and if I had other options, I would be gone already.

The staff is unfriendly and indifferent, the decor is dated (nostalgic?), and the selection is very small.

We were sent out because we were sitting and they spit in the food, there was hair and the food was ice cold

Unfortunately, we weren't allowed to go to the toilet long before the store closed, and that was in a restaurant that served food. In my opinion, this shouldn't happen...

It's tasty, but the shop is very crowded in the afternoon.

Order for €60 and get a bicmäc and 6 nuggets

Don't go to that McDonalds!!! Everything is very dirty, staff should also be abolished and I got food poisoning after a Ceaser Wrap. 1 star is too much, actually it deserves 0 I think there are a lot of fake comments here.

The food is great. Everything hot and fresh. The branch is more of a journey into the past. No order screens. The employees hardly understand you and didn't know what a double pack menu was. All they did was hand them a page of paper and say, look, we have this. Afterwards I had to wash my hands... Otherwise everything is clean

Restaurant is open, but toilets are no longer allowed to be used. Help.

Disgust! We went to order and luckily he didn't have enough fries, so we waited to get our order..and suddenly a mouse started roaming in the kitchen!! When I told the employee that I saw a mouse, at first he didn't understand what I said and then after I told him that I wouldn't take them, he got upset and gave me the money back! Unacceptable!!

Toilets is very dirty and eating ole fries and stuff with old oil

The blond waitress has a bad attitude and is quite discriminatory towards Asians. The food is terrible. The worst McDonald's. This star is an extra six stars, given to you

First time eating McDonalds in Germany and the food was pretty good.

Avoid it - 4 of us were there at 1 o'clock yesterday. Now 2/4 are at home with food poisoning. Unfortunately, while we were drunk, we didn't notice that the fries were completely oily and cold, the cheeseburger was soggy and the Mccrispy was half a brick. We're smarter afterwards... so don't do it.

Worst McDonald's ever. Staff leave the checkout after the customer without saying a word and only come back after a while. The order was only partially fulfilled, the rest could be picked up in 2 minutes... There was no offer to bring the missing products to the table. After about 3-4 minutes the missing products were not yet ready. It still takes 1 minute. However, my missing product was given to a customer who ordered after us. Fries weren't the freshest either. No receipt received - understandable, so you can't rate the visit negatively.

Was eating here with a friend, the waitress didn't give any napkins and Monopoli cups apparently went empty.

I had a cheeseburger and it was pretty good. It would be nice to come here to briefly warm up in the cold Nuremberg weather. There is no kiosk and no password for the restroom.

Capuccino is just hot water with Milch

The floor is always sticky, always dirty, always slow. always terrible

There was hair on the burger and the bottom was sticking like crazy

WORST MC IN GERMANY! Slow staff, unfriendly, disorganized. App doesn't work, no change, sloppy answers. Avoid if possible and rather walk to the train station!

It's just a McDonalds, so everything is as expected, which can be nice. But this one doesn't have any order panels yet and the app doesn't work there either.

Quick, efficient and multi-lingual.

No self order machine, the employees don't speak other language, nothing from what i ordered was right, the toilet was so dirty, no soap, no tissue. DO NOT COME!! FIND ANOTHER BRANCH..

Employees unfriendly. Hygiene very bad. The floor in front of the checkout was very sticky. When I asked the branch manager about it, he just grinned but didn't fix the problem.

It is a very good restaurant with resonable prices

Clean McDonalds, lots of seats. It would be cool if you could also order via the order terminals here in the future.