McDonald's in Nürnberg

Boss forbade going upstairs even though there were no seats left downstairs (11/2/24)

Breakfast at 7:15 a.m. Not very busy. Friendly conversation with the employee, funny.. Otherwise boring and empty..m

Largest garbage store in all of Europe. Anyone who is here is doing themselves a disservice 👍🏻

That was the dirtiest Mac Donald I've ever seen. The toilets are very dirty, the smell makes it hard to breathe, the smell of urine is so strong

understaffed, no order machine, no staff!! long waiting time!! 20-30 mins

I have visited many mc donalds and none as bad as this one. The waiters serve you with the worst attitude and reluctantly and still give you cold and dull food. . totally losing money and ruining my night

Complaint about long waiting times and unfriendly employees Ladies and Gentlemen I am contacting you today to express my dissatisfaction regarding an incident I recently experienced in one of your branches. On October 5th, 2024 I visited the McDonald’s branch to place an order. Unfortunately, this visit was anything but satisfactory and I would like to describe to you in detail what happened. First of all, the waiting time was exceptionally long, which was completely unexpected and disappointing for me. Even though the branch wasn't overly busy and there weren't any large crowds visible, I waited more than 30 minutes before my order was even taken. In a quick service restaurant chain known for prompt service and efficiency, I find this unacceptable. In addition to the long waiting time, the staff's treatment of me as a customer was disappointing. One particular employee, whose name I was unfortunately unable to find out, behaved extremely unfriendly during our brief contact. When I politely asked why the service was taking so long, the employee responded in an annoyed and rude manner. Instead of giving me a proper explanation or apologizing, I was fobbed off with a condescending tone. This left me with an extremely bad impression and was in no way what I expect as a customer at a reputable company like McDonald's. I understand that there can be stressful moments in a hectic work environment such as that in a fast food restaurant. However, in my opinion this does not justify the long waiting time and certainly not the disrespectful treatment of customers. Such experiences not only affect customer satisfaction, but also the branch's image. I hope you take my incident seriously and take appropriate action to ensure such situations are avoided in the future. It would be important to me to know how you are handling my complaint and what steps are being taken to prevent similar incidents. As a long-time customer of McDonald's, I would like to continue to have positive experiences in the future and hope that this event remains an exception. I look forward to your feedback and hope for a quick solution to this problem. Best regards,

Very sneaky service, and it's only DCdonald doesn't accept pluxee (Refurbished)

Sorry, waiting 20 minutes or more every time -_- no money for employees or anything and then old food, new shift leader with long hair just stands around and doesn't work, even though the whole shop is full of guests

The food and the service is same everywhere in McDonald's. But the it was too hot in dining halls in summer. The air conditioner are kept off mostly.

Waited in line for half an hour when the saleswoman simply closed the cash register and left without saying anything (probably off work). Where is there something like that where you just leave waiting customers standing there!? Many simply left the branch afterwards without ordering anything. Dear branch managers, please make sure that there are enough employees in the building on weekends and that there is a proper cash register turnover.

Unacceptable service, I ordered another coupon and the girl called me and charged me another coupon and spoke to me rudely and all this in front of the manager who didn't react at all. I was forced to eat something I didn't want....

Unfortunately the dishes are served without any taste

The taste is getting worse and the meat in the burger has become very thin. Staff overwhelmed and annoyed.

Food was very tasty, unfortunately it's always overcrowded, which is why it takes a long time for the food to arrive, but I saw a 5 cm cockroach there. I don't go there as often anymore. Employees are a bit pressed for time.

It used to be better. However, you should be careful with the drinks as they were overfilled so the lid no longer held in place and of course something spilled over when you drank

Very bad . I was just there at 9 p.m. on Sunday after work and wanted a big tasty bacon menu with lattice fries... none there on Sundays because no one makes them 👍 top settings but still offer them aha... then I choose fries and Sprite... .to the big tasty Barely 2 minutes later at home....drink a sip because the fries were almost 10 minutes old and felt like they were made of fat and salt. The burger was ice cold and the brioche was rock hard.....I stink. Throwing money in the trash 👍 The peak is my Sprite, it is just water and no syrup from Sprite. Tomorrow I want my money back That you have the nerve to raise the prices for the service. Pooh

I'm a huge fan of McDonald's. I visit it quite regularly all around the world and in Germany as well. In my personal experience this exactly MacDonald's is one of the worst. Really. Seems like this cafe is stuck in a stone age. While the main line of the franchise displays modern development, this one does not offer even a single monitor. And I'm not talking about monitors for self orders, which also don't exist here. Here you won't even see a monitor with orders to be ready for a pickup. You have to order everything old school at the cashier, and you have to stay near this cashier expecting your order. As it's a stone age cafe they also don't have an air conditioning and even a slight ventilation system turned on. It's hot, not enough air inside. But the staff in the cafe was very friendly and nice, to be honest. So my complaints are all only about the modernisation of this place.

I ordered a delivery yesterday, few items were missing in my order, icecream was a completely different flavor, food was cold and tasted like it was prepared a week before, nobody provided any help with a missing part of my order, nobody answered my calls or messages, complete waste of money and time. At the end I was charged for the food I never received, including Pfand

In the restaurant, eat the sauna temperature down, sling down and leave again 😉

Awful! My feet were sticking when I walked because everything was so dirty, it was 10 in the morning and all the bathrooms were extremely dirty, it was obvious that they had not been cleaned from the previous day. The air conditioners did not work and it was very hot. All with very bad hygiene! They should do a health inspection...

I ordered a royal ts and 6 chicken nuggets and waited half an hour for it. I also saw a mouse or rat running across the floor. It's also very dirty which is why I can't recommend it

It is the most infamous McDonald's in the world. There are no tables and they have the upstairs closed, so I either eat standing or share a table watching how the person in front chews... they serve you terribly, they charge you whatever they want because they don't give you a ticket and they can't even be understood. English.

Eating inside in the summer is hell, it's so warm, that's a disgrace. I'm sitting there wondering if I accidentally ended up in the sauna. You have so much money but you can't afford a fan

The waitresses can't or don't want to speak German, the inside temperature is 5° above the outside temperature, orders take forever and are then wrong. What more could you want when even the shift manager just shrugs his shoulders and laughs and then turns away without answering.

Ok, it's been a while now so I don't remember the names of the burgers etc., but at the end of July I ordered a vegetarian burger with tomatoes etc. Instead I got another spicy burger with onions and cheese and instead of ketchup another hot sauce. The person who was there got a cola instead of Fanta/Sprite, which she couldn't drink. In summary our orders were wrong, the woman apparently couldn't hear that well would be my guess. (But I knew the correct orders because they correctly said "Okay a burger XY...", so I have no idea what went wrong.) At least the burger was vegetarian.😅 The tables were fine. The food was tasty, but not what I/we wanted and spicy. The toilets were disgusting but better than any train station toilets. (They were brownish at the bottom of the toilet bowl.) I wouldn't go there again, not recommended unless you don't mind getting wrong orders. I've read other bad reviews, but I'm glad I haven't had to experience anything like that. That's why I give it 2 stars.⭐⭐

The space was super hot, even though outside was pretty cool and breezy. It's like they turned the heat on (mid-day, in August). Food-wise, this was probably the worst mcdonalds experience we've had. We've been to mcdonalds in different countries (incl. the US where it's considered to be past its glorious days), and we found the local variant, in a word, unimaginative (and the chicken wrap was disgusting! soaked in mayonnaise, with stale chicken nuggets.) The workers were nice, but did not respect the line (people were cutting in line blatantly and the workers didn't respect the order in which people came). The method of service whereby the same person takes the order and prepares it, only working on one order at a time, seemed inefficient.

🧾 Coffee Crema ☕️ The coffee here is very strong, of very high quality and very tasty✅️ 🧾There is a friendly team here🙋‍♂️🙋‍♀️ Google Reviews 🇪🇺🌟🌟🌟🌟🌟🇩🇪 🏆_____Gold Status_____🏆

Everything was great, thank you again ☘️ 👍

McDonald's... Hamburger Royal TS

Lots of space in the first section right in the pedestrian zone

The McDonalds does not have self service poles, its 2024. The entire McDonalds felt like it was stuck in 2012. Speaking of my burger, it probably also came from 2021 as it was dried out and the lettuce was yellow and brown, worst McDonalds I've ever been to

Worst service Incompetent staff took 30 minutes to place an order Drink wasn't really cold and the burger bread was hard

★☆☆☆☆ I was out in the city with my wife and daughter and after a long day we wanted to have something to eat at McDonald's at Breite Gasse 6. But what awaited us there was indescribable. When I entered the men's toilet, I was speechless: the entire wall was smeared from top to bottom with feces, and the floor was full of dirty residue. It was just disgusting and I lost my appetite before we even started eating. I immediately informed the employees about this untenable situation. The three of them - a gentleman and two ladies - came to the toilet. We sat right near the toilet as we had already sat down there with our food. But what happened next was unbelievable: One of the employees wanted to clean the toilet and carried gallons of water and feces on her shoes throughout the store. She literally smeared the excrement all over the room, right past our feet. It smelled terrible. When I asked the employee that this was inappropriate and asked whether it could be done after closing time or whether the toilet could be locked, she rudely and loudly told me that I should leave the store. We did this and left our food behind. It was so disgusting that we were just disgusted. I have never experienced such behavior in my entire life. Spreading feces throughout the store is not only disgusting and disgusting, but also extremely harmful to your health. I will have to inform the food control in Nuremberg about this. Something like this should never happen in a restaurant of any kind. Absolutely unacceptable!

The workers are not respectful we ordered 5 chicken burger she gave us 10

11:23 p.m. and they're already closed even though it says 00:00 everywhere on the internet

Toilets are not always good but normal for McDonalds

Just bought 3 pieces of cake from Mc Café, all 3 inedible!!! And of course no one answers the phone.

I have found a rat's foot in my happiness

So I was at this McDonald's with friends and the employees combed *Fuck off* And where we had the food there was a 2 cent piece in the food. I wouldn't eat there again

The employee wasn't that nice and brought my food after 20 minutes and there was no one in front of me

The service is really not that great, the employees don't understand a lot of things and make a lot of mistakes, even after several requests.

Price and food are the same as in all McDonald's. But the service let us down.

Watch out, this is pretty cool. The service does what it can, I have to appreciate that. But otherwise, the level of this branch is twenty years in the past. The menu and taste of the food almost does not match the standard one expects from McDonald's. It wasn't good. There is no possibility to order via kiosks or at the table via QR code.

Very dirty, shoes stick to the floor, the staff is unfriendly, they work slowly, the toilets are dirty and stinky. Our order was served in very dirty packaging, it looked like they had been taken out of a trash can and put a burger in it and the chicken nuggets were served in a vegan nugget box. Attaching photo. This is a complete disappointment in McDonald's and in the service. 😠🤢

The line moved terribly slowly. For some reason, the service was not working. It took about a quarter of an hour for us to receive our order. They were neither nice nor friendly behind the counter. The place was also quite dark... It was a sudden idea. We will not decide like this any other time.

Unfriendly staff and the music was bad too, the food was good but the staff and music were so bad

Not much for anything anymore, just for eating

One star is too many. I asked 3 times, are staff sure that everything is ok with the order 😡

The place is in the old town. The prices are low.

I couldn't get along in English. Also it was dirty and quite expensive for what I got. I was late in receiving my order. In general, the area has many shops where you can eat something better than macs.

This is a very dirty place! For the first time in my life I see a McDonald's like this. Keep your hands on the tables and your feet on the floor. It's better not to go to the toilet.

what the sigma bro, they cant speak English and the floor is slimy

The Big Mäc was completely dried up, it couldn't have been from the same day. I've never experienced anything like that. One portion of fries was cold because it was the rest, the other portion was warm because it was freshly made. Staff nice, interior normal like any McDonalds. We were there not too late in the evening on a Sunday.

The McDonald's sprite should taste magical, unfortunately it tastes like water here. actually 0 stars. NEVER AGAIN‼️‼️‼️‼️‼️

Terrible service. Employees unable to do anything, let alone understand or speak my language, waited more than half an hour for the food, delivered it incorrectly five times. I will never set foot in that dirty McDonald’s again. Inability is still expressed normally

Burger was black and not enough ketchup Burgers, too much sauce Bread was bready Cups were too wet Why don't any Germans work here?

Terrible bad service, which is what you're used to from McDonald's, but here it's really bottom drawer. Employees unfriendly, shop unhygienic. Simply a disaster

Clean and tidy, someone from the staff was always out and about cleaning 👍👍

Megges, what else, everything there, everything there, flawless as always.

Me and my friends went to that McDonald's, the only thing we got from that McDonald's was stomach ulcers, don't go there!!!!

I want to laugh, this is really disgusting 😿😿😿😿😿😿🤢🤢🤮🤮🤮🤮🤮

We went there to get some food in the night time and I have to say that I haven’t experienced anything like this before… The employee seemed to be extremely HIGH and it took quite a while to get our order. After we went to eat the burgers to our apartment the food was very dry so I have give it max ⭐️⭐️ stars In the end of the day I have to say that it was quite funny experience 😅

You can't order via the app and you can't collect points either (they say you're still using an old system). Cocoa cannot be offered either, even though it is on the menu. There was no McFlurry afterwards either; the machine was supposedly “broken”.

In addition to cold fries, there were also cockroaches.

The food was only lukewarm and they were so slow and friendly that it was different

It's simply unbelievable what people do because they can't finish my orders properly. Something is always missing and not for the first time!!!! That's not possible, I'm paying for it! Next time something like that happens I'll bring the order back and the employees can eat it

Friendly staff, but everything goes very slowly. All that's left of fast food is the name.

An ice cream for €3.39. Never again at McDonalds! The ice cream was really bad.

Unfortunately I was offered very poor service. I waited half an hour for food After half an hour extremely cold food was delivered to me and I protested that they brought me hotter food but it was very salty. Then I opened the cherry cake and tried it, it tasted like everything except cherry cake, because I have tried this cake in other McDonald's branches, so I know it completely, and when I went to the employee there, he insulted my intelligence and said that be cherry pie!!!! I had a bad experience here and it's like I threw my money in the trash. It is better to go to other branches. There are no McDonald's standards here.

The site is very neglected. Bad atmosphere, and bad cleaning. The taste of the burger, bad. Bad experience overall.

Waiting in line for 20 minutes only to be told that the ice cream machine wasn't working. Despite the long queue, only one of five cash registers was occupied...

Why the Indians steel my food? I told them 3 times what I want.

Two people ahead of us in line, but still waited an hour.

We opened again and had to wait half an hour

Smells like kaka and the employees are incompetent and it sticks everywhere

Best mcs in all of Germany Cool sticky floor Cool floor pattern Great toilets Super nice Indian staff Cool TV Possibility to watch TV Johnny hates him because the floor sticks but it's not that dramatic

An aging McD. No option to order on the display.

Food was standard. The app doesn't work there and you have to tell the cashier each product individually. No order terminals. Facility is fine.

The quality of burgers were awful, the staff was rude when she realizes I didn't speak german. The place and seats were good.

I ordered a Sprite and got water instead. When I complained about it, I was told that there was no sprite at all. The tables weren't wiped down and there was a dead, fat fly next to our table. The toilets were also very dirty and partially blocked.

Bad employees, no German Bad service, wrong order Today April 20, 2024 at 12:30 p.m Immediately thrown away

The employee at the checkout was very rude.

Terrible service, they treated us poorly and didn't let us go to the bathroom at 11:30. (Since they close at 12, they kicked us out)

I came to this restaurant at 04:40 and wanted 2 big tasty's. But I was told that you can't have fresh burgers and that there were only a few other burgers and that it was already closed. But it says that it's open until 5 a.m. I also wanted to make a larger order at the moment, but apparently it doesn't matter. Too bad

Coffee and Apple Pie - amazing duo :) I recommend it to everyone. It's a clean place, the staff is attentive and friendly. I like

Terrible service and bad food. From the Czech Republic, I am used to a different service at somewhat different prices.

I have NEVER (!!! And I have seen a lot) seen such an unmotivated team and so much dirt. The minimum wage for employees must be cut by half.

At 7:30 p.m. you can no longer sit upstairs in the restaurant. Everything downstairs is full. Should I eat standing up like horses?! Restaurant closes at midnight. What a shame, I preferred to go to another restaurant.

The food is okay but not particularly good. The staff doesn't speak any German or some German. I had a cashier who didn't understand me even though I spoke German. She started speaking English and I answered her until she answered me again in German?? Then I ask her if I can exchange the mayonnaise and she tells me in English that she doesn't know German?? I answer in English if I can exchange and she says no and tells me to buy what I want (sweet and sour sauce). Bought it and waited 15 minutes for my order. She speaks normal German to the man next door. I have no idea what was wrong with her. But after I got on the train I saw that she didn't even close the lid of the cup

Food was absolutely not good, now I feel sick, I ordered was received in a friendly manner and I placed my order, then I had to wait 15 minutes for my MC plan. After I got my MC plan I realized that it was almost cold, the rolls were already cold and the pattie too

Unfortunately it was far too slow, the store wasn't full, a maximum of 10 people, i.e. 5 people at each checkout. I waited 25 minutes without anything really happening. Unfortunately, because I was stressed about time, I left the store hungry. (Unfortunately it wasn't the first time...)

Weakened yesterday despite the boycott. It was a really bad choice, I was on the verge of throwing up all day today. Never again!

Good offer. Almost always the same product in a different form. Friendly staff but a long wait.

Waited a long time, only ate hamburger, it doesn't taste like it used to

One of the two burgers was fresh, but the other hadn't been for a long time. The lettuce was wilted and almost invisible. The tables dirty and sticky. The toilets... an impertinence! Dirty, sticky floors, missing toilet paper. Not to mention the smell...

There will be more food for Fast Food Very clean fast food store

You wait forever. Too much in stock, food is served cold. MC app you cannot collect points here. Don't see clean

Catastrophe! We go into the store and the cashier works in slow motion. We ordered a McRib, fries, salad and a hamburger. The hamburger was so dry you could have driven nails into the wall with it. The sauce was simply missing from the McRibb. The fries were so limp and the salad was just from 3 days ago! A mouse just crawled next to us in the shop. I'll never visit this juice shop again!

Very long wait and the food was cold, never again