McDonald's in Nürnberg

They have me the wrong burger 3 times

Other customers have already reported poor hygiene. I was about to order when I suddenly saw a mouse running around in the kitchen, so I turned around and left immediately!

The food was delicious, but we received still water instead of sparkling, even though she specifically asked us.

The cashier was extremely rude and unfriendly!!! The floor upstairs was sticky everywhere, absolutely disgusting. Never again!!!

We made a quick pit stop for the kids. The staff is incredibly friendly. The employee downstairs was always diligent in keeping the tables and floor clean. However, the floor upstairs is extremely sticky – even though it had just been mopped. The restrooms are unfortunately unacceptable: still filthy even right after cleaning.

I was truly shocked by the state of this McDonald's (Lorenzkirche, Nuremberg). Even ordering was a disaster due to the language barrier – it was nearly impossible to make myself understood. The entire floor was sticky, the tables were dirty and sticky, and the whole place looked run-down and neglected. Inside, it was freezing cold because the air conditioning was apparently set to the outside temperature (and this was the beginning of November!). It felt like sitting outside. The epitome of this visit was the completely smeared window, which clearly shows how little cleaning is done here. The state of the men's restroom was simply disgusting – a dilapidated toilet like something out of a train station, in the worst possible condition. And as if that weren't enough: the door to the men's room was missing! I'm rarely speechless, but this visit was simply appalling. For a location so central in Nuremberg, this is a disgrace to the McDonald's brand.

They just threw the food onto my tray; there wasn't a single piece of lettuce with the chicken burger, the chicken nuggets were simply disgusting, and the woman who served me even complained about me and my friend and then acted like we hadn't seen anything, even though we saw everything.

The vibe in there was so dead, low-key, sad, and afterwards it was completely silent except for a constant beeping. The service was very nice though!

The dirtiest McDonald's I've ever been to. Everything was disgusting, especially the toilets! The food was okay, but I don't even want to know what the kitchen looks like if the toilets are that disgusting.

I visited your location and was extremely disappointed. The staff was inattentive, my order took too long to prepare, and the food I received did not meet the quality standards you'd expect from McDonald's. The food was cold, overdried, poorly packaged, and some items were unavailable without warning. Furthermore, the tables were dirty and the staff were rude. This level of service is unacceptable for a chain of your caliber. I request that you take action, conduct an audit of your staff, and ensure proper service. I hope that such situations will not recur. Sincerely,

IT'S VERY VERY DIRTY, THE CASHIERS ARE NOT FRIENDLY AND THE FIRST FLOOR IS LIT AND THE SECOND FLOOR IS CLOSED FOR A VERY LONG TIME OF CLEANING!!!!!!!!!! THE TRASH CANS ARE OVERFLOWING I'VE BEEN HERE SEVERAL TIMES AND IT'S NEVER BEEN CLEAN OR THE FLOORS ARE NORMAL

Staff are unmotivated, toilets are dirty, tables, benches, etc. are filthy.......

20 minutes in line, 2 customers in front of you?????

That Mcdonalds was one of the worst i have been lately , not at all on the standard of all the others Mcdonalds anymore feels like time stopped in 2020 , no recent menu items every other mcdonalds has , no displays to order from which leads to long queues that Mcdonalds definitely needs a big upgrade.

does not support rewards/point collecting

Almost always overcrowded and uncomfortable. Service is poor, and you often don't get a receipt, so you can't leave a review. Not recommended.

Two cashiers at one checkout... But it's a big place. McDonald's, after all 🤷🏼‍♂️

Hello everyone, We wanted to share our opinion after our visit today... First of all, the Mc Donalds is very old-fashioned and not particularly nicely decorated. Then we wanted to take our order and had to wait and deal with a lot of complications. The waitresses weren't particularly keen on their work and just threw the shabby food onto the two trays for four without making any effort. It was disorganized, and they had no overview. They didn't know what they had left or what was sold out. We got things we didn't order, and one worker ate food instead of working.

I would give it 0 stars, but I can't. This was the worst meal I've ever had. I didn't order much at all—a McWrap meal. Yet it took them 15 minutes to prepare it, while the employee just walked around the kitchen in circles, looking at me sideways. And then they gave me the wrong McWrap—not the one I ordered. The floors throughout the building were very sticky and unpleasant—my feet were sticking to them. They didn't give anyone a receipt, and I didn't even see a receipt-printing machine. My tray had leftovers of some food I obviously didn't order. They don't have large screens for ordering yet, and the cashiers only offer two sauces: mayonnaise and ketchup. They didn't even give us napkins. Plus, it smelled terrible in there—you could hardly breathe. The McWrap was falling apart; I removed the cardboard packaging, and everything fell out. The food itself was cold, too. The potatoes were either too salty or just old—like they were a week old. They also gave me Coke with sugar, even though I ordered without. In general, it's incredibly dirty. There are leftover food on the floor, and the staff don't even bother to clean it up. Someone spilled Coke on the floor, and it stayed there all day. Also, the second floor closes long before the restaurant itself, even though that's where most of the seating is. Even when there were still people there, the floor was already filled with trash cans. This is just disgusting and awful. I will never go there again. I hope your dump burns down. 🥰

Please train your employees. Every time I order a McWrap chicken honey mustard, I get a McRib or a McWrap with curry. It can't be that difficult. Jesus, today is a total failure. I ordered at 11:20 after standing in line, and had to wait until 11:38 to get my meal for one person. I have the feeling the kitchen doesn't cook according to orders. UPDATE: Even though I regularly tell myself I'm not going here anymore, I still do it again. Today, for example, there was no line at 6 p.m. As always, the McWrap chicken honey mustard with salad and Diet Coke is on the menu. It used to be the Chicken Caesar, but unfortunately, that was discontinued a few months ago. I open the wrapper; at least the kitchen was able to prepare it properly, 50/50, so half of it falls out the bottom. Someone else said that in another review. After the first bite, I'm surprised. The taste wasn't bad, the sauce looked like mayo, the meat was heavily breaded like that of a chicken samurai, and there was a piece of cucumber like something from a salad in it. I still don't understand why you never get what you order here, especially lately. But this time I was really surprised by this homemade creation.

Only two tablets were provided for six people, and you couldn't choose which drink or sauce to order. The food was cold. After repeatedly asking the staff, the order was somewhat correct. I can't recommend it. P.S.: Don't pay attention to grammar; I didn't have the time or inclination after this experience. Also, I should add: NO RECEIPT!

Everything was dirty, the food was cold and the service was extremely bad.

Food cold and had to change our order 5 times because everything was wrong

It can't get any worse. No terminals, no staff, nothing can be done. Slow food instead of fast food.

Not good service, they didn't give me a receipt and forgot the drink

Bad service, extremely dirty, and complete garbage. The staff doesn't understand what you want and doesn't even give you sauce.

Incompetent staff. It takes 15 minutes for a cheeseburger to be ready. No one checked the restrooms between 9 and 10 a.m. No soap. Absolutely filthy. Disgusting. And they supposedly checked the soap.

Food was cold fries were not good

Ate there today Disaster!! The staff lacks structure. From outside, you can see the employees going around in circles. Unfortunately, the food takes forever and is cold. Nothing to do with a fast-food restaurant anymore! Was there for the last time.

Excellent place to end or start the walk through the historic center

We ordered four burgers at this McDonald's around 10:00 AM on September 27, 2025. The cashier's language skills were poor, she couldn't understand German, and her operation was very unskilled. It took a long time to take our order. When our burgers were ready, they were simply left there without anyone taking them out from the backroom. The entire process, from ordering to picking up, took nearly half an hour.

There was a dead cockroach on the floor. 🤢🤢. The food was okay.

What a mess! If the restaurant's work is as clean as it looks, then it won't just be bad!!!

They don't accept coupons or rewards. I ordered with the app, but it said it didn't work.

Unfriendly staff, dirty dining areas, no hygiene, too warm

There's little tidying up, it's 200 degrees Celsius at the counter (poor staff), and the food takes a long time to arrive. The staff morale is positive; everyone was very friendly.

Unfortunately, this is the worst restaurant I've ever visited. It's dirty, very warm inside, and smells bad. As a result, the burgers are terrible. The only thing is, the service was friendly and attentive.

My friend's and mine were dry, without onions, and apparently with yesterday's patty. Coke and other drinks are still, which the staff knows, but they don't mention when ordering. When I wanted to exchange the Coke, they said, "We know it's still." They charged me for a different bottled drink. I got a juice and still Sprite. No one apologized, and the other customers weren't told that the drinks were still. Extremely poor communication.

The cheeseburgers I ordered were clearly from yesterday, and the Coke was completely stale. When I asked for a new drink, the staff said their vending machine was broken and I'd have to pay extra for a new one.

"The coupon doesn't work. Must be an IT problem." Thanks.

Almost impossible to order for someone who doesn't speak German, they don't even have some things on the menu, the worst McDonald's I've ever seen

So, basically, it's a classic Meccan restaurant. It's a bit dated, though, so digitalization isn't a priority here. The food is so-so...you definitely can't get everything, and not everything is hot. There's also a strange phenomenon here: the upper floor is closed off long before closing time. Unfortunately, that's where the restrooms and most of the seating are. For this reason, I recommend a reservation from someone in your group if you want a seat. But depending on the time of day, you'll be entertained quite well. That's why it's worth the one star.

Ordered big mac hamburger at 23:00. Got one that was very dry and probably at least 2 hours old. Avoid.

The food was inedible, the burger buns were hard and the food in general was not fresh, the burgers were cold and the cheese was dried out, everything on my Philly cheese stack was missing, there was only cheese and meat, in general it was very dirty, we didn't even have the appetite to eat the food anymore, we left everything lying around and the service at the checkout wasn't that great either, other McDonald's are much better, I wouldn't recommend this one to anyone.

This is unfortunately not the first time we've experienced poor service at the McDonald's on Breiten Gasse in Nuremberg. Just like today: Three long lines full of waiting customers, but suddenly a cashier simply disappears. Another employee switches her cash register, but instead of fairly directing all the lines, only a single line is distributed between the two open cash registers. The remaining customers continued to stand in line, disoriented – only after I asked about it did I get the succinct reply: "Only this one line is being served." This is an absolute disgrace! No information, no announcements, no consideration for the customers. Many disgruntled customers ultimately simply left. This is no way to treat customers. The Breiten Gasse branch demonstrates VERY POOR MANAGEMENT – urgent change is needed! ‼️

I was there last night and the first thing I noticed was the sticky floor throughout the shop. When I ordered there was only mayonnaise and I had to ask several times for what I wanted because no one listened to me. On top of that, my four MC double chili cheese burgers 1. had the wrong cheese on them (not the typical yellow one but some cheap cheese from Aldi) 2. didn't have the chili cheese sauce on a single burger. Seven customers were served before me, I waited 25 minutes and I got the driest burgers. I could have overlooked it but McDonald's is so expensive these days that I just think it's outrageous.

It's a McDonald's. Food comes in a box, and you can expect normal McDonald's food quality and prices. However, the location and the upstairs seating areas are quite exceptional compared to many other McDonald's i have visited around the world, and the bathrooms are actually clean.

I ordered a hamburger and got a bun with a patty. I asked about it and didn't get a proper answer. The staff was very unfriendly! I'll never come back 🤬🤬🤬!

Well, McDonald's isn't what it used to be either. The burgers are getting smaller and smaller. A cheeseburger is smaller than a donut.

The restaurant wasn't very clean. There was no toilet paper or soap in the restroom when we were there.

By far the worst McDonald's I know. Curly fries and fries are always out of stock, you have to be careful to make sure you actually get what you ordered, and you usually wait forever to finally get your food. Even though I work right next door, I now prefer to walk 10 minutes to the McDonald's at the train station rather than go here.

I had to wait about 15 minutes for my order. But my food was hot and fresh. Unfortunately, the coupons don't always work here. And even after several weeks, the price list posted didn't match the orders at the counter. You can't collect points either. The restaurant makes a well-kept overall impression.

The food is the same as usual, and that's a given, but here it wasn't as tasty as in Italy. They wouldn't let us up to the first floor even though it was only 8:00 PM, and that's where the bathrooms are. The staff was annoyed (the guy in the shirt who served us), and for that reason, the cleanliness wasn't the best. They also wouldn't let people who had finished long ago get up to make room for those who needed to eat, especially considering the first floor was closed. We're here as tourists, but we definitely won't be back... The worst MC I've seen in Europe.

Cashier does not know English 🥹

Long waiting time but otherwise good

Very, very poor customer service. I can't recommend this store. In the morning, when hardly anyone was there, she yelled at me for nothing. I just wanted to say what I wanted for my order. She yelled at me while she served the other customers normally. I assume it's for racist reasons, since my girlfriend is a hijabi. I definitely wouldn't recommend this store to my Muslim brothers and sisters! I feel insulted and outraged!

This was the worst McDonald's I've ever been to. The cashier who was supposed to take my order was on his phone the whole time and was reluctant to turn to us to finally take our order. We had to wait a full 15 minutes for the burger. The employees were walking around, chatting, drinking, and constantly on their phones. You don't get receipts here at all. If you try to scan a coupon in the app, it simply doesn't work. I also saw a drink being poured from one cup to another—possibly from a cup that was already being used—and then given to the customers on their orders. In short: an absolute nightmare.

Very bad atmosphere...it was very hot inside the mcd none of the AC were working. Never visiting again

In this hot weather no Air conditioner was working and we have to leave the place.

The place is dirty and neglected. Since it was August, I expected the temperature to be pleasant... It was scorching hot. Truly awful.

Actually, it's a nice fast-food restaurant in the historic post office building. The food is okay, the service staff is okay, but what's completely unacceptable is that you have to pay to use the restroom (even as a guest!). Germany is a toilet desert. Anyone who's ever been to Japan will miss a lot of things in this regard.

I'd prefer 0 stars, if I had read the comments first. My expectations of McDonald's aren't high, since it's a fast-food restaurant, but I didn't expect it to be so bad that I don't even know where to begin. Regarding the incompetent staff or the quality. You couldn't even use the restroom to wash your hands after eating the greasy burger.

A McDonald's from a bygone era, with no remote ordering option. The staff speaks absolutely no English, making communication next to impossible.

I can't recommend this place. Poor service due to a lack of German skills. I didn't get what I wanted. Some of it wasn't there. I had a double burger, but I didn't get it on the tablet! You can't really call it fries anymore. I rarely go there anymore, as every burger place does it better. It's getting more expensive, but the portions are smaller. There was no receipt either, and she knew why! Pathetic, best regards.

Better not. Last time I waited 30 minutes for my nuggets, and this time I waited 25 minutes for my strawberry milkshake. Impossible!!!

There are no self-service ordering stations in the mall. The queue is huge, and orders take a very long time to process.

It was impossible. We were pressed for time. We bought something and had to wait half an hour for two cheeseburgers, and in the end, a mouse ran in front of us. Impossible...

The dirtiest and most unqualified restaurant.

Very bad service, staff who speak very bad English, inflexible, unkind, frowning. The food is like in any McDonald's and the hygiene is average. The toilet is open to all passers-by from outside

Worst service ever. The employees are terrible at their jobs. They don't care about the customers.

We stood there for 30 minutes. The service was too lazy to do anything! 20-piece nuggets: no, they can't do that. Matcha: no, they don't have any. Special requests from the burger: not possible. Unfriendly! Never again! Not recommended! 😡😡 Even BK is better.

We were there on Sunday, the staff seemed to be forced to work, half the products were missing, the staff informed us that "there are no deliveries on Sundays", the floor in the restaurant was sticky, and the toilet was downright slippery... overall, the worst McDonald's I've ever been to...

We arrived in a hurry to grab something to go. It was busy but we went in and hoped that it would still go quickly enough. There were five people in front of us in the queue, so we thought it would just about go. However, we were bitterly disappointed because the woman working at the till/counter just left in the middle of things and disappeared for a quarter of an hour. Unfortunately, there were no order boards where we could have ordered. Worst service ever!!!

Inefficient system, if there is a system at all.

Cool Mcdonald’s, great location, has THE BEST service i have ever experienced, all down to Matthias. Give this fella a raise. Enthusiastic, welcoming and so good to tourists and locals alike. Very helpful. Definitely eat here guys.

The large delicious bacon was very good, thank you Matthias

Went to maccies with a group, Matthias out cashier was very kind and let us speak German to practise. Overall 5 stars from me, the gang loves him, WE LOVE MATTHIAS! EIN GRÖSSE LECKER SPEC! WE WILL RETURN

We were served by Matthias here twice this week, and both times they provided fantastic service! Matthias was kind, friendly, and charismatic and made our ordering experience fun and exciting. We are only visiting for a short time but we will be sure to return in future!

Amazing McDonald's, great service from Matthais! Very pleasant, helpful and patient with our large group, despite our limited German. I will definitely be returning and recommending this location to other people. Keep up the good work- Donkey schön!!

Absolute lad of a cashier (Matthias) let me order in german (I do not speak german) in my regional accent (not german). Solid meal, solid service, solid memories. Will definitely be back in the future.

The service in the restaurant is poor and they always make mistakes with the orders."

Very slow service despite rush hour; an older blonde lady leisurely walked through the crowd instead of helping. I left and went to the bakery next door.

Worst McDonald's I've ever experienced. The food was so old and dry that I even returned it once. I gave up the second time – it didn't improve. The burger buns are hard, the fries seem old and soggy, and the Chicken McNuggets are so hard and overly crispy you can almost break them. Absolutely disappointing and not recommended.

The most unfriendly and poorly organized McDonald's I've ever experienced. I can only advise against it.

There are no self-service checkouts, everything is cold and we had to change everything. They also didn't put ketchup

Dirty, incompetent, and long wait times. When the employee doesn't speak German when you take your order and doesn't know what to do, you have to wait forever, and it's 40 degrees Celsius during that time. Welcome to the worst McDonald's.

The dirtiest and most outdated McDonald's we've ever eaten at. All the employees were extremely stressed and not particularly friendly. The entire floor was littered. What's hard to see in one of the pictures is that there was a 2-meter-wide puddle of spilled soft drink at the completely overflowing tray drop-off point, which made the floor upstairs sticky. Our tray also still had sauce on it from the dishwashing process. While ordering, we saw an employee drop a French fry wrapper on the floor, pick it up, and then fill it with fries for a customer. The food was actually quite good, but the fries were a bit soggy.

I was in Nuremberg for the first time. The woman taking the order was very rude and hurtful. We spoke English, and when we asked her to repeat a word we didn't understand, she laughed mockingly at us and then reacted angrily. It completely demoralized us. I didn't like the city at all; everyone is so sullen.

Discussion from the service side because at mecces around the world the sakura sprite is in the menu and they cannot take the order because they do not know the way around, very long wait (15 min)

Everything was fine until I sat down to eat. Why so much dirt? Why do the restrooms have to look like that? Simply disgusting. Never again. The first thing you should pay attention to is hygiene, and that's unheard of there.

The approach is worth it... she refused to speak English... only German... the food takes a long time to prepare, they just push you aside and wait... They don't even have ordering stands. I recommend avoiding 🤢

Working power outlet on the first floor. Unfortunately, this restaurant wasn't clean throughout. No self-service kiosks.

I think there should be vending machines there to order

Worst McDonald's I've ever been to.

The worst McDonalds I've ever been to. Even at train stations where there are much more people, they're better. It's VERY dirty and hot here. Flies are flying. Unfriendly staff. Even aggressive. Had to wait 15 minutes for a cheeseburger, while the lady at the cash register was running around, pointing her fingers at the customers and shouting that it was their own fault for waiting, because they were ordering all sorts of different burgers. Seriously?!? I'll never come here again.

Unfortunately, my last visit to McDonald's wasn't particularly satisfactory. I ordered a wrap – the ingredients were as described, but the quality left a lot to be desired. The lettuce was obviously not fresh, had an unpleasant smell, and a poor texture. The cucumbers were basically just peel, with no real flesh, which severely affected the flavor. Furthermore, the wrap was prepared and then sat on the counter for about seven minutes before it was handed to me – so I received it only lukewarm.

Worst experience I've ever had at McDonald's. An employee who looks like Jonathan from Stranger Things. He's a bit bald, but his grey hair covers it up. He was very rude. He didn't ask what we wanted to eat or drink when I asked if I could use a coupon. He just looked at me stupidly. He didn't ask for a sauce or a drink. When we order what we want to order, we're just trying to eat our food. It's old and hard and the lettuce tastes like it's been sitting around for ten days. Our fries weren't salted. We got McPlant nuggets instead of normal nuggets. Also, our fries were only half full. The Coke tastes sour and disgusting. The employees and this place should be banned. Thank you, you'll never see me again.

Incredibly slow and inefficient service. No idea what has been ordered. Some of the food is finished, put on a tray and then it can sit there waiting for the rest to be made. So what is waiting gets cold while the rest is being made.

Worst Mac of my life. A 40-minute wait since arriving and still no food. The woman behind the counter is doing one thing at a time and doesn't seem to be in a hurry. I let two guys go ahead of me because they were arguing, but no reaction, no thanks, nothing.

DON'T GO UNLESS YOU WANT TO VOMIT!! I hope lightning strikes the McDonald's so it's colder inside. The food was bottomless, the service was grumpy and unfriendly, dirty and sticky, and I waited over half an hour for my food. Disrespectful!!