McDonald's in Nürnberg

I'm not necessarily a McDonald's consumer, but what I expected was met.

You wait 25 minutes at Mc Drive for 3 cheeseburgers

The best McDonald's in the area. Clean, easy to reach and with convenient parking.

The place is very beautiful, quiet and beautiful and worth visiting, and sometimes I am crowded and the traffic jams are beautiful.

Very long waiting times, only half of the order terminals work. All in all, one of the worst McDonald's I've ever been to.

Just visited today at around 24:30. The Young lady working on the drive-in was super fast, professional and friendly. This is how service should look like at every McDonalds in town (fortunately is not like this).

Sometimes you wait too much 🤦🏽‍♂️

Waited 15 minutes. For a Mc smart meny This is crazy

One of the worst shops in Nuremberg. Sometimes you wait forever for your food even though there's nothing going on. Unfriendly staff I've ordered online there 3 times now, the first time I forgot a Chessburger, the second time everything was perfect, the third time I didn't get enough of an entire menu. Simply a disaster

No longer recommended. Staff incompetent. Products such as fries are sometimes not fully fried. Most products cold and just thrown into the boxes

Totally overwhelmed and poor knowledge of German. The lady at the drive-in didn't understand us. After several attempts to order 4 menu items, we stopped and drove away. 10/22/24 at 1:00am

That was definitely the last time we went to these McDonalds. At the drive in Happy meal ordered so far so good, paid for, next counter I see the lady putting books in my bag because there are no more games. Why can't you say beforehand that there are no more games? I would have gone somewhere else Children sad! Thank you for this great evening

The order was not in the system, the food did not arrive after an hour, the service was rude and unwilling

It's an absolute disgrace to get completely cold burgers and nuggets at 3 a.m. when there's absolutely nothing going on. And for that you wait 10 minutes and also pay your hard-earned money. Absolute madness. Something has to be done quickly. This is not gastronomy. No service. Nothing at all

Well, it wasn't a quick restaurant, waiting in the drive-thru for an hour and then finally getting your food isn't ok! And we weren't there at a time when there was a lot going on (1 o'clock).

I have to agree with the others here, this shop should immediately hire a new manager. Exactly 29 minutes after the order was placed, the food came with cold fries and a missing burger. All tables with leftover food and/or full trays. Visitor numbers are not nearly as high for this poor condition and service.

We left after 20 minutes in the drive in after there were 6 cars in front of us😤

Unfortunately, the staff are unable to distinguish Plantbase Nuggets from the meat version. Very annoying

We waited more than 30 minutes for 2 mcsundays. INCREDIBLE.

Well, I've never experienced anything worse 😂 Waited an hour in the Mc Drive and then it takes 15 minutes to order because it says "please wait a moment" during the ordering process. Management needs to be taught management. I've never experienced anything so ridiculous

The nicest people ever. Always helpful. I always come there because they are so nice. Only recommended :)

We waited over an hour for our food and then realized that it wasn't even in the system - we had selected order to be delivered to the table. And to top it all off, we got a parking ticket because of course we stood in the parking lot for too long (more than 2 hours). But only because our food took so long. Maybe this is a new business model at McDonald's, but in the future without me!

Is this a snot shop!!! First in line, no one shows up for 20 minutes because they prefer to just do nonsense behind the counter!!! Service very unfriendly, can hardly speak German, and doesn't manage to serve warm food! Smooth grade 6!!! I will discourage anyone from entering this juice shop!!! Worst McDonald's Ever!!!

Dear McDonald’s team, Unfortunately, I have repeatedly found that the service in your branch leaves a lot to be desired. Recently, a coupon failed to be redeemed without being offered an alternative solution or even an apology. Instead, the employee simply left the cash register there. Such behavior is completely unacceptable for a company of your size. I urge you to check the quality of service and language skills of your employees in this branch. Best regards

Wow... that was one of the worst visits to McDonald's... you stand in line for over 10 minutes before you can even pay, even though the store is empty. Then you are called so that the food is ready, you go to the counter and are ignored, after 5 minutes you are told that the potatoes are still missing, after another 5 minutes you get your food, a cold burger, nuggets that are not cooked through, and so on Potatoes that are extremely hot. Bon appetit... and yes, I've worked in a McDonald's before, I know how it works, and there are a lot of things wrong here.

1/5 stars is already overrated, they don't get anything done The way they treat customers there is outrageous food doesn't taste good either. long waiting times and overwhelmed and unfriendly staff

We only wanted 2 ice creams, waited 10 minutes and were given the wrong order. We're still waiting for our ice cream while our colleagues are drinking coffee and cola inside

I waited 40 minutes for my food. Then it even tasted old and was already cold. Never again!

Was at Mc Drive at 10:30. Wanted a breakfast. It took my turn until it was my turn. It was 10:33 am. The lady told me not in a very friendly way: Breakfast is only until 10:30 a.m. Not anymore! I asked politely again because it was only 3 minutes later. Answer: NO! This is unacceptable! Never again!

Incompetent staff. Not fluent in the German language. What should you expect?

Unfortunately, no one here can speak German anymore. English isn't really available either. I wanted to order from the cashier. She didn't accept my order or suggested that I should order at the terminal. This is forced. After I called the manager/branch manager, I also had to communicate with him in half German and half English. After asking several times, he admitted that you can order at the checkout, but you don't want to... That's how I understood it... where does that lead? I didn't eat anything, I only stayed there because of my child. And last but not least, I noticed that the heaters aren't turned on. Everyone is sitting in the restaurant with their jackets on. Really a shame

Really bad service. Been there several times at night and it's underground.

The shop is closed despite opening hours. The staff is unresponsive and doesn't even seem to think it's necessary to inform waiting guests.

Great service. Very friendly. Can other McDonalds learn a lesson?

Good idea to order and have it delivered to your table.

These people still haven't understood what "fast food" means.

Long waiting time, no matter when you come. Slow staff, can't speak German. Pure disaster!!!

On the night shift, the waiting time is too long, which is probably due to too few people on staff.

food poisoning the day after I ate there the night before

Despite an empty McDonald's, the order took forever and was cold...

Super slow. Preparation time over 15 minutes.

The three of us sat in McCafe from 10 p.m. to midnight at night. There was almost nothing going on, had good conversations and lost track of time. Of course we ate and drank there and often reordered. actually a quality feature in normal sites. If it weren't for the parking fee for exceeding the maximum parking time of 2 hours. 4 days later there was a bill for over 25 EUR sent home by post. Although we have often reordered and McDonalds has made a lot of money from us, carrying out such an action is still the bottom drawer. I will never set foot in here again.

Very bad service and you have to wait more than 20 minutes for your food and then you get yelled at. Once and never again

Started weak, slowed down a lot. Food arrives after an hour and is cold. Service is inattentive and doesn't get the order right. Tables are all dirty and no one cares about it. There are no sauces except mayonnaise and the packaging isn't right either. Toilets don't work at all either. Nobody cares about the guests... Horrible really

Everything is good, what can you say is just McDonald's, 4 you can always make differences in the service at most, but everything was fine here

Very long waiting times, unfriendly staff, sometimes you wait over 20 minutes for your food.

Stood in the Mc Drive area for 30 minutes and nothing progressed... Cars honking and the line is forever long. According to the website it is open 24 hours a day but as a customer you are standing in front of closed doors even though you can see guests in the restaurant eating… The employees just laugh at you. That's not how you deal with customers ever again. Worst service I have ever experienced.!!!!!

Disaster.. Drive waited in 17 minutes... For 1 Mc Chicken Disaster...

15 minutes for 2x black coffee. No line, my order was the only one, apart from McDrive. Just too long...

One of the really nice McDonalds branches

Ich habe leider mehrfach negative Erfahrungen in dieser Filiale gemacht. Es kommt immer wieder zu extrem langen Wartezeiten, und das Personal ist weder freundlich noch zuvorkommend – kein „Hallo“, keine Begrüßung. Die Tische sind oft unsauber, was den Gesamteindruck zusätzlich beeinträchtigt. Im Vergleich zu anderen McDonald’s-Filialen, die ich kenne, fällt diese Filiale deutlich ab. Auch wenn der Hunger groß ist, werde ich in Zukunft einen Bogen um diesen Standort machen.

Nice outdoor area, friendly staff. Only the tables could sometimes be a little cleaner.

Phew, I haven't experienced anything like that in the last few years. The chicken nuggets tasted horrible, like they were fried in old fat, the meat was on top and most of all... THERE WAS CARTILE in the meat... I had to throw up... NEVER AGAIN!!!!!

Food was good so far, cold fries and if you stay there longer than two hours you get a fine for parking in the parking lot in front, once and never again at these McDonald's

If you come by car and order, sometimes something is missing from the order. Sometimes the food is also cold

Very friendly shift managers and employees! (The night shift anyway) Even if there is a lot to do, they do their best, the food itself is also okay - just McDonald's level.

Everything got worse from A to Z

Wait 15 minutes until the food comes, then not everything comes, you have to go to the counter yourself and ask, the waitress can't help. And then everything is lukewarm or cold. For the price we expect something different!

Spontaneously going to the drive to grab something to eat, it only takes 20 minutes... "FastFood"

Every 5 minutes I get 9 minutes to wait, what's wrong with you

I wanted to season my fries with salt 🧂 I didn't have any where can I find something like that ☹️

After a year of visiting McDonald's, I couldn't avoid ordering something here again. I ordered ice cream twice at self-service screens and an apple turnover. Pick up after 10 minutes. In contrast to my last visit, there is a big improvement. But I can't judge whether that's what McDonald's wants. But I have to say one thing: everything on the boards that I complained about on my last visit is correct. Whatever appears to be ready for collection is also ready for collection. Tables outside are not McDonald's like (dirty) Visit 2023 Disorganized, haphazard and unmotivated. Slowest McDonald's I know, and I know A LOT 😉 Unfortunately, it takes far too long to get your order in the afternoon or evening. Shortly after ordering, the information board will appear ready for collection. (This isn't the first time this has happened, and with every order) EVEN THOUGH it's not ready. What is the intention behind it? 20 minutes from the time the order is placed until it is handed over is not good for me at a fast food restaurant.

Service doesn't help the customer I wanted to order normally and they told me only in tablet I said please I don't know how to order and they didn't help me not come back to this Macdonald's

Forgot ketchup when I picked it up, there was no sauce for nuggets.... Only noticed when I got home.....very weak

As always, quick, friendly and accommodating. Of course, the beloved Mc Ripp is always a treat

Once and never again, the Fanta extra for 8€/liter was added to the menu and the additional cheeseburger that was ordered was completely missing. Didn't want to wait another 30 minutes to deal with it, so I just drove to the competitor.

Waited 20+ minutes for breakfast, then it came wrong and cold. Staff hopelessly overwhelmed.

Branch almost empty at 10am and yet it takes over 40 minutes for a burger. It's unbelievable how you can work even slower, like in slow motion.

Catastrophe for a McDonald's bottom drawer. We were with a group of 7 people because at the time of the order there were 2 other guests because after waiting and asking for over 25 minutes the first orders came after about 35 minutes. Unfortunately not as ordered. I ordered separately via the app. Technical problems Despite proof that it was debited and the order number was there, there were no goods. The discussion with the shift manager to whom the app refers didn't help either. So much for the service. Unfortunately, I haven't come across another McDonald's yet who performed so poorly. Unfortunately, the 7 employees were also completely overwhelmed.

Great restaurant. It's clean. The employees are super friendly. The children received sweets. 🍬 We don't know that from NRW. Keep it up. Other MCDs can learn a lesson here.

Nice staff tried hard. But 3/5 times the fries were basically raw and I had major stomach problems. So there is an urgent need for improvement :(

The best, cleanest and friendliest MC Dounalds I have ever visited! Super! Clean tables and toilets. The floor doesn't stick and the staff is friendly

I come here often because I live here. Unfortunately it's always been the same the last 20 times. Infinitely long waiting times for food and the employees are rude and unable to help. (may be due to not very good knowledge of German)

Food disaster here. This manager is the worst in the world. Unfriendly and unprofessional. Service is zero. Yells at his employees in front of customers. You're afraid to go in when he's there.

It's just a McDonald's ;) unfortunately the staff often doesn't pack the orders correctly (I've already experienced 3 times that something was missing). But things have improved recently.

Very bad MC Donalds restaurant. Unfortunately it's near me, so I can't get past it here due to a lack of alternatives. Waiting times of 20 minutes or longer are not uncommon; something is often missing or the wrong sauce is included. The fact that I have to check whether I get what I ordered is disappointing. You should avoid this shop if you can, unfortunately it is not reliable.

Beware, parking lot rip-off! Despite visiting a restaurant and providing proof of receipt, you get a €25 fine if you park in the MCD parking lot. Very bold!

One of the worst McD's in Nuremberg, we had to wait forever for our food. although it had been prepared for a long time. Unfortunately, the lady at the counter preferred chatting with friends instead of serving the guests. Since we took the food with us, we only realized when we got home that it was cold, that there were only 17 nuggets in the pack instead of 20 and that some of the sauces weren't there either.

So for me it's not a service if you have to order your food via app

The guy at the drive-in counter is simply a living legend

Usual at McDonalds, but the service here was particularly friendly and accommodating. 😊👍

Unfortunately completely overwhelmed at peak times.

Terribly dirty, sloppy. The manager needs to be fired.

The worst McDonald's I've been to far too often. Orders take forever and aren't even delivered correctly. From forgotten reusable cups to wrong drinks and burgers are flying apart and some of the meat is black.

I came to the restaurant at a fairly quiet time on Friday morning. I like going to McDonald's but I definitely won't go to this branch anymore. When I saw how the breakfast products were prepared without tongs, just with my hands and what the preparation table looked like, I actually forgot about the food. Anyone who places eggs and chicken meat from a bowl onto the prepared products using fingers and without tongs. Without words. Apparently the man in charge of the shift who was standing next to him wasn't interested either. Without saying anything to the worker in the kitchen. Hygiene training should urgently be carried out here. Toilets weren't clean either. As I said, never this branch again.

The employee was unfriendly with us.

Great McDonald's, play tower outside, there are enough parking spaces too. Everything great

Has huge touchscreens to order from - perfect for antisocial introverted nerds. Location is not great. Inside is mostly dirty. Update 2024: Simply forgot the order for the third time. Waited 40 minutes. Staff overwhelmed but nice.

Impossible service!!! At the counter you are made to wait 20 minutes with a “just a moment please” and for a simple order like a McSundae you wait in an endless queue again, as if that wasn’t enough. The telephone is also unreachable so that customers can describe their concerns, so it's just catastrophic there. Structure and personnel should be reconsidered to avoid such situations!

35 minutes wait until the food was ready and it wasn't that crowded.

Food as always. Staff not so good, didn't always understand me. Ambience we always.

So this restaurant excels every time. Incredible waiting times, totally overwhelmed staff (in my opinion this is definitely due to too few employees on shift). A ZeroCola without ice and carbon dioxide, another time a fake burger then ice cream with only half of it in it. All in all, a real disgrace for the guests. We pay money that we definitely don't get for free but work hard for!

Takes over 40 minutes at peak times.

There is no fast food here 😂 we waited 45 minutes for our order.

Bad manager or something else....always long waiting times at the counter and when the food is served. But the Magges is in a good location and the food arrives in full

What a cute load 🤦‍♀️all just foreigners who don't understand German, don't apologize if the output is wrong, and still act as if they're right 🤮

A very sad McDonalds!! It is very rude to order at the terminal. Unfortunately, some of these are defective!! The employees aren't really helpful, they just always have a dismissive look! I've been waiting for my food for 20 minutes now and... nothing ! A really very poorly managed McDonalds branch very sad!!! Very very disappointing the branch in Nuremberg!!!

Drive-in is loooong There's not much going on, but I've been waiting for over 20 minutes... My Italian restaurant is quicker, even though they don't sell fast food!

Way too long of a wait......just bad

Really impressive how 3 employees try to pack 2 open orders into bags and just can't get it together. You can watch them pack the burgers 5 times from one bag to the other, it's just a total loss...