Burger King in Nürnberg

The Burger King used to be good, but now, like all BKs, it is run down and dirty, with listless, unmotivated staff, poor service and burgers that are so shrink-flatted that they fit into the hollow tooth.

Self-service drinks. One of 2 machines doesn't work. You pay for coke but don't get it. Just with some flavors that no one likes. The toilets smell awful and cleaning the dining area is not a priority for the staff

Burgers are better than McDonald's, obviously none of this food is good for you but a standard whopper is the normal choice and is good.

Everything here is warm and fresh, the shop is always busy, so allow for some time. Staff very friendly despite stress.

I ordered on October 28th, 2024 at 11:26 p.m. and it was close to closing time. I come home and a whole Big King is missing from my order, why?

Never Ever! Completely overpriced.

Long waiting time, high prices, many drinks not available and last but not least, the food was cold and the sauces ordered (and paid for!) were missing from the bags. We don't come here anymore 😕

It's great when you come home with your order and then some of it wasn't packed...

What can you say, the introduction of the touch order boards have accelerated the order acceptance process, now you wait even longer than before for the food to be served. The staff is helplessly overwhelmed with the orders. The taste of the food is fine, as expected from BK. If the machine for mixing drinks wasn't there due to the waiting time, I wouldn't choose the BK anymore. Sometimes you get your food already cold because it has been on display for too long. I am a regular customer here and am describing the average experience over several visits. Not just about one person.

Having to wait 25 minutes for an order with 4 items is a complete disgrace. And that's what fast food complains about.

Staff is overwhelmed and amateurish

According to my friend, the staff is completely overwhelmed, it doesn't work at all...

Unbelievable...never again in this branch The employees don't understand any question, the answer is always "I don't know anything" and they waited a whole 30 minutes for the order, which is simply ridiculous

Ordered churros with cinnamon sugar because they aren't available anywhere else. The churros were only ready after 20 minutes. Employees tried hard but were overworked, it took forever and the churros tasted terrible. Unfortunately, we didn't notice until late that cinnamon and sugar were packaged separately.

I would prefer to award minus points. It's an absolute disgrace. We ordered our food today on October 6th, 2024 at 7:49 p.m. And at 8:42 p.m.!!!! We finally received it. It's ok that you have to wait with extra wishes and if there's a lot going on. But 1 hour??? Then the jr.menu was cold and incorrectly stocked. My husband's burger was plant based and without the paid extras, the salad I ordered was without the extras but there were two burgers because it wasn't read correctly, after the complaint the salad was added with the extras and my husband was promised a new burger which came after a short time. However, 3 out of 4 extras were missing here too. It was just an absolute disaster and we will stay away from this "fast food" restaurant in the future as this is the second time it has gone so wrong.

There are over 20 open orders “in preparation” on the screen The entire counter is full of goods and the restaurant is completely overcrowded. Everyone is waiting for their food. Unfortunately, nothing is progressing here. You wait in vain

The workers are very rude and most of all the woman named Betty only has one star unfortunately

Kitchen was really slow. About 30 minutes for an order. Men's toilets were dirty, probably no employees checked. Except that burger was very tasty, classic BK💪

I am extremely disappointed. We were at the Burgerking Zollhaus on September 29th, 2024 and placed our order at 6:06 p.m. and left at 6:57 p.m. The manager hid when people tried to confront him. I was once part of this team myself. They neither reassured the customer nor compensated them, nor did they look for solutions. Instead, they continued to take orders instead of calling for a stop. The burgers were left abandoned in the drawer for up to 40 minutes. Videos can confirm this. Normally they have to be disposed of as a waist after 10 minutes. The drive in continued to be served so it wasn't because the Birgers weren't made, but rather because they weren't packaged. They say in 20 minutes I had waited an hour. It was also not possible to cancel the order, so I was forced to wait and buy a very bland cold burger that actually had to be thrown away. My transaction number 861979! I think the staff needs training but especially the manager because he needs to know what to do. He didn't know what to do 🤬. These experiences were formative for me because we were traveling through with our wife and child!!! Unfortunately, I associate Burger King with inconsistent quality, poor service and a lot of inevitable anger. Most recently, the Chilli Chesse nuggets were like ice balls because they were just hard and cold, the bread was cold, etc. That's why I will probably no longer be a Burger King customer Visit because they don't keep the standards. A burger that's been there for over 40 minutes is cheeky and then sneaking another burger around from behind. Well never again!

I waited there for 40 minutes and they didn't even take my order and when I spoke to them they ignored me. If I could I would give 0 stars. They ruined my whole day

The store is simply dirty, stuffy and completely understaffed. Lukewarm, still cola comes out of the drinks dispenser. The food took an unbelievable 60 minutes from payment to delivery and something like that is called “fast food.” Among other things, the tense mood of the other guests was noticeable. When another visitor asked about canceling, the boss replied that he apparently couldn't do that. I would only visit this QUICK restaurant if you don't have any nagging children, few hobbies and are sufficiently bored, otherwise stay far away or find a kebab shop near you. For us it was the last time in this branch. Thank you BK Zollhaus 👏🏻 ZERO ⭐️ for you. ✌🏼

It looks like it hasn't been cleaned for a year, everything is sticky and germy. Broken tables, the drinks dispenser didn't work at all, then there were warm drinks. But at least the burgers were cold. Overall, it's more to break the habit than to repeat.

😷 Hello, very fine burger station near the NCC to appease a quick little hunger. The only small drawback was that there was an employee at the front there for the visitors. But this situation was still acceptable because these BURGERS are always a pleasure. With that in mind, just stop by and enjoy 🍔............

The burgers are getting smaller and more expensive 😜

Capuchino was just a disaster 😪.

Too long waiting times for the drive in

For me, this Burger King is a bit carelessly run

Wenn Sie Insekten in Sandwiches essen möchten, sind Sie hier genau richtig. Es ist uns bei der zu Hause eingegangenen Bestellung passiert. Nie wieder in unserem Leben werden wir hier bestellen

As always, the food was delicious...the staff was very nice...the outside seats are right next to the street...but you can live with that.

Cleanliness is not one of the strengths here.

The employees are ok. But my cheeseburger definitely looks different than in the advertisement.

A really good Burger King. The food comes quickly, is fresh and tastes good. The selection of drinks is outstanding, I have never seen so many in any other fast food restaurant. The staff is actually quite nice, unfortunately none of them smile :/ Since I was only there in the evenings, the tray carts were always full, but there were always plenty of clean tables. All in all, it's worth going there.

Ask about the QR code of parking area. Scan and redeem your parking for two hours for free, otherwise will get a fine

With the heat, no air conditioning, that's an unreasonable expectation here, what a juice shop. Eating takes way too long

Food was good, prices were the same as always, service was also good, you just had the feeling that they were understaffed

Can and should pay more attention to cleanliness. Very often there are no soaps in the dispensers in the toilets.

Unfortunately the ventilation in this Burger King is inadequate. After just a few minutes of waiting, you feel uncomfortable and start to sweat. This makes the stay very unpleasant. Better ventilation is urgently needed to ensure guest comfort.

At the drive in there was always a super, mega nice man at the cash register (issue). He's missing :)

I think it's good that you can get as many drinks as you want!

I went to Burger King yesterday and unfortunately had a very disappointing experience. The air conditioning didn't work and it was unbearably hot in the restaurant. It was so uncomfortable that you could barely sit there to enjoy your meal. I really felt sorry for the staff as they had to work in these conditions. You could tell they were struggling with the heat themselves, but they still tried to remain friendly and professional. It is simply unacceptable that they have to work in such conditions. Overall, my visit was a big disappointment. Management should take urgent action to repair the air conditioning and ensure a comfortable working and dining environment. As long as that doesn't change, I'll probably give this restaurant a wide berth.

I'll summarize it very briefly. If you are looking for a free sauna in Nuremberg, then you will find it at this Burger King. Especially at temperatures of 25 degrees or more, you can expect to sweat tons here. So it's best to take spare clothes with you because you'll need them after visiting this branch. While it's 25 degrees outside, you can adjust to what feels like 60 degrees inside and combined with the smell from the kitchen, that's a great thing

Absolutely underground. When the staff literally says to the guest "shut your mouth" or "cook your own food at home" because after waiting 20 minutes in a FAST FOOD restaurant you will eventually become annoyed. Have you ever realized that you run a FAST FOOD company? Incredible behavior from the staff. At the same time, the doors are locked, no one can get out, but they are also not allowed to sit on the chairs to eat because cleaning has already been done. Is this store still open? If it takes longer, please apologize and don't tell the customer to shut up! I don't want to insinuate that it was from a man to a woman in a cultural environment where that might be expressed to women. A no go for us, regardless of who... I've known the BK since I was a child and it wouldn't surprise me if it was the next one to close (like so many in our area)... Saying "shut your mouth" to a female customer is so underground...

Everything OK. Could have been a little quicker

Pleasant station for a burger shop

Unfortunately it has nothing to do with fast food. You have to wait forever (15 minutes). Staff totally overwhelmed. Eating incomplete or incorrect. Unclean outdoor area. You have to bring your own drinks

Far too long waiting times. I waited 40 minutes for 2 menus. Salad was frozen, drinks machine was empty and the staff was unfriendly. Worst Burger King!!!

Renovation is urgently needed here

Maryam is truly super friendly and very professional. Thank you for the delicious food 😊

Not exactly how it should have been prepared.

Worst fries and nuggets ever, you might get the impression they weren't even in the fryer. Drinks and toys were missing from the kids menu. For the price that is now being charged, this is unacceptable. Cola isn't cola, it's something sweet with water. Complete catastrophe, I'll never go there again.

For me the best Burger King in Nuremberg

Very friendly staff even in the middle of the night!

In my opinion, the curve in Drive is too narrow

Quick 3 minutes and ready. Polite staff.

Now that things have been created in my mind for the umpteenth time, I'll never eat at Burgerking again. I will no longer visit a branch in Germany.

Service was nice, food was prepared quite quickly. Burger sauce tasted like cleaning agent and smelled like it... so 3 stars deducted, not my favorite nighttime snack

By fast food standards, it was the freshest Burger King food ever.

The service in Burger King is always stressful and this also affects the customers

Was delicious Gladly again. 🙏🏼👍🏽

I once signed up for Burger King in the app. And also at mybk. It's been going well so far.

Everything was okay 👍👍👍❤💫💫💫very satisfied and very friendly staff thank you. Greetings Dirk

Very bad treatment of customers, I wanted to buy something in the Burger King app with coupons, the worker doesn't even scan, just type it in and is unfriendly. I wanted to buy another cola with my crowns, he said it wouldn't work even if I bought it here I've been very rude several times and I hope he gets fired for that!

Were there yesterday April 28th, ordered in the drive in for 5 people. The lady at the counter was so great. I've rarely seen such a great employee.

Unfortunately I can't say anything good about this Burger King. The food is fine. But the very, very long waiting time leaves a lot to be desired. A checkout for 30 people is not possible.

One of Citizen King's best branches

Catastrophe. Incompetent people working there

Is getting old, especially outside. There is also no possibility for children to play although many people come with children. A play area would be desirable.

Maryam is very dissatisfied with her life and thinks she can let it out to customers in her job. I would recommend some relaxation exercises. If you can't work with customers, you shouldn't do it :)

It took 35 minutes from entering the restaurant to receiving our food, even though only 3 other people ordered before us.

Just as expected, not fancy cuisine but one of the better BurgerKings in the region

There is no carbonated water and after I politely asked, the waitress gave no explanation.

The only Burger King I have a good feeling about. Everything is always very clean. The staff is above average friendly and the food is fresh

Just a Burger King. Food was typical BK, furnishings and toilets were clean.

The burgers are juicy and very tasty. The staff is friendly. everywhere is clean. The toilet was neat and clean. After visiting this institution, I was left with positive emotions. If possible I would like to visit this place again.

Very long waiting time, only one cash register open, kitchen staff switched between kitchen and cash register without washing their hands, restaurant dirty, toilets, dirty

We don't need to talk about the ambience in a BK, we waited half an hour for a burger and fries. And food... It's system catering - it tastes mediocre everywhere.

Nah yes, the food didn't taste like anything. Unfortunately

Burgers 🍔 and fries 🍟 were even warm. Sundays are always family days with lots of noisy children

Employees are very unmotivated and unfriendly, the employees don't even think a simple “welcome” let alone a hello is necessary. A simple, grim nod should convey to the customer that he should finally place his order. I haven't had anything so unfriendly in a very long time. That was the last time in this restaurant. The food (crispy chicken and chicken nugget burger) was very old and didn't taste good at all... it was anything but a burger. Chilli cheese nuggets were ok out of 6, 2 were fresh the rest were also old.. I would definitely not recommend this Burger King branch. Avoid it! There are friendlier people who appreciate it when customers come.

After the trade fair in Nuremberg, we went to Burger King. Nice personel

The friendly employee at the drive-thru counter is a great example of excellent customer service. His polite and courteous demeanor helps customers feel welcome and valued.

Disgusting rat in the burger disgusting, probably going to the health department soon!!!!!

Nuremberg. Today is a catastrophe. Fries old and cold. Golda lover double. Dry and cold Sorry, that's not for my enjoyment.

Nothing tastes like it used to. Meat taste disappears. Preparation was fresh and hot. The quality of fries is no longer better than that of the golden M Service staff super friendly and accommodating. Great👍❤️

Drinks from the vending machines had weak taste, cheeseburger was okay, the Louisiana Chicken not so much. Service was a bit slow. Besides that, I had number 15: Burger King foot salad. The last thing they want in their Burger King burger is someone's athlete's foot, but turns out, that might be what they get.

Everything is perfect. It just doesn't get any better

Rarely have I been to a restaurant of this class, where the burgers are put together almost lovingly, fresh crisp lettuce, fresh tomatoes. We were pleasantly surprised

Citizens were there quickly but I think they were cold to slightly warm for a long time.

Food typical Burger King. Store was clean. However, far too few staff. Like all the other guests, we waited 10 minutes for our food. Maybe we were here at the wrong time.

Extremely clean Burger King! The older gentleman in charge of the cash register is very accommodating and very friendly. The cleanliness of the seating cannot be beat! The vegan long chicken is awesome!

Normal Burger King delicious YouTube channel: Birantt 66 instagram: birant_nbg

War nicht so prickelnd, Personal war nicht sehr motiviert,den Burger den ich bestellt habe war der Bacon nicht gebraten sondern Roh. Und im Hintergrund die Handwerker an der Kaffeem🥴🥴aschine am werkeln

Kings Raclette Cheese leider nicht geiler als ein normaler Whopper mit Käse

Der letzte laden. 18.01. 12:40 Uhr die Drive in Kollegin einfach schlechteste Manieren.

Like every other BK. Staff were helpful and tried really hard to help us order because we don’t speak German. Got exactly what we wanted.

Mitarbeiter sehr überfordert und unfreundlich!!!! Nicht zu empfehlen

Das Essen und der Service waren total in Ordnung, genau das, was man bei BurgerKing erwartet. Aber das BurgerKing-Schild außen sollte dringend erneuert werden! Das schreckt sicher den ein oder anderen potentiellen Gast ab und führt zu einer echt zweifelhaften Außenwirkung.

Wie bei jedem anderen FastFood.

Abends is die Filiale bissi überfordert wenn mehr als 10 Menschen was zum essen wollen

It was ok. It wasn’t bad but not good enough for four stars.