Burger King in Nürnberg

Just ordered through Uber Eats, and again, only half arrived. It's not the first time. You can't complain about Uber Eats; it was faster than expected, and everything that arrived was still reasonably warm.

Dirty and worn out This thing definitely needs a renovation!!! 😠😤

A Burger King branch, as you'd expect. Unfortunately, the staff ranges from super-competent to complete disaster. The food is rarely completely warm; something is always cold. Either the burger or the fries.

Definitely better than the competitor with the golden M. The burgers look fresher. And best of all, they have two vending machines where you can mix your own drinks from different flavors. Lemonade, Coke, Sprite, or anything Diet. Or mineral water... Always happy to come back. I also find the bonus system very appealing.

No, absolutely not! This BK should be closed and completely renovated! The interior is completely run down, and everything is filthy. It starts with the toilets, which smell horribly, and continues with the furniture and the torn seats. The displays above the counter are no longer bright. The signs are scratched and covered in mosquito droppings. The worst thing, though, are the vending machines. I got a warm Coke, but no ice cubes, as both are broken!! BK should be ashamed of itself, and the trade inspectorate should do a thorough inspection!

Worst bathroom I've ever seen! The food is cold, the fries taste bland, and the oil seems pretty used! The sink and faucet in the bathroom are dirty, the soap dispenser is falling off the wall, and the silicone seals are past their best! The hairdryer is also a bit old! The seats are torn and covered with patches that are coming off, and the backrests are the same!

At first glance, Burger King is clean. The team also seems to be in a good mood, very personable and friendly. The food is still hot, and requests are taken care of. Everything is prepared correctly and freshly. Thank you very much.

Since the Indian left, nothing has worked. Absolute disaster.

Absolutely outrageous. A 35-minute wait at the drive-thru is unacceptable for a fast-food restaurant. And I'm talking about the fact that there was exactly one car in the drive-thru ahead of me.

Very long wait times, employees overwhelmed and understaffed, and the restroom smells absolutely disgusting. I waited 45 minutes for my food on a Sunday evening.

The wait was far too long...my partner and I have been standing in line for 25 minutes for two burgers and a drink...it's crazy, the place needs to be better organized!

Holy shit you have to wait a long time here 🤣 definitely staff shortage

Conditions are getting worse and worse. Today we wanted to go in but decided to leave again. When we entered, there was a smell of feces in the entire restaurant. Everything seemed very unhygienic.

The order was cold and incomplete. It was sweltering inside. Outside (35°C) was more pleasant. The toilet hadn't been cleaned all day. The ammonia smell of the urine was literally breathtaking.

Wasn't yesterday your day? The ice cream has already been flash-frozen twice, and the quality is a mixed bag. Food was prepared incorrectly, and special orders were incorrectly filled.

Dear Burger King Team at Zollhausstraße Langwasser Yesterday, Sunday, August 3rd Between 5:45 p.m. and 7 p.m. I was there. I walked in and immediately saw that the trays were full and that these trays had already been placed on the table next to it. I didn't like that very much. I waited half an hour for my food, but only because there were about 60 people in the Burger King. These trays still weren't made. And after an hour and a half, an employee finally did it, which was about time. Why 5 stars? Because the employees were very busy and it was extremely busy. And the employees made a lot of effort preparing the food. High praise. One more thing, though. I didn't think the tables were that great in terms of cleanliness. They were very dirty, unfortunately. But for once, I understand. I wish you all a good time. See you at Burger King Zollhaus.

Unfortunately, it's showing its age. The furniture is worn out.

Burgers keep getting smaller, prices keep getting higher! Then we got the wrong food because ours had already been given out. Then we waited half an hour for two soft-serve ice creams! It's loud, dirty, trash piles up... Hardly anyone speaks proper German, and they don't know what you want. At some point, we finally got our food from the other person who took it...!!!

I went to "fast food" to eat quickly. But I waited 15 minutes. That's not "fast."

The rolls are now cold and the contents aren't any warmer, plus a 15-minute wait with four cars...

One of the worst branches in terms of condition... Doesn't really inspire confidence... I don't want to know what the kitchen is like. One of the fries was missing from the meal. All the drinks (2 Sprite and 3 Cokes) were still from the self-dispensing machine.

Burger King is just always the same food with little that's new.

Fresh burgers and friendly staff

Worn seats, rude staff and it takes forever

Long wait. A bit chaotic. A customer accidentally took the wrong order from the counter. There was a strange smell in the entrance area.

This place is one of the worst. The upholstery on several seats is partially torn and has only been partially repaired. The entire dining room feels filthy and not a place you'd want to be. My fries were lukewarm and soggy, and the cheese sauce was also lukewarm. The burger was also, unfortunately, just average. I won't be going back there anytime soon.

It's been over 20 minutes since ordering in the drive-thru, and they still haven't come to the window. People are standing in front of the open door next to the open drive-thru window, smoking... It's definitely nice when you're inside and the smoke wafts in... Employees were friendly but obviously understaffed due to the long wait times. Food was okay.

Worn-out decor, excruciatingly long wait times, and then—who would have guessed given the number of customers waiting?!?—lukewarm fries (the portion consisted of only tiny scraps) and a lukewarm burger... I've rarely experienced anything so strange. And trays of leftovers were piled high everywhere. Worst Burger King I've ever been to.

Extremely overwhelmed, very loud, and not sufficiently clean. Better to drive a little further.

It's normal, but please don't play music so loud please! I'll get a headache afterwards

Obviously poorly managed. Wait time and food were okay. The atmosphere was rundown, not clean, and the air conditioning didn't seem to work (properly). There were handwritten notes on the ordering machines saying they were out of ice cream. I'd rather stop somewhere else for lunch or a snack.

Unfortunately the food was only lukewarm, the restaurant is getting old and needs to be renovated.

Clean BK a bit warm. What I like are the vending machines, they have some more unusual varieties.

It was very pleasant, the staff very helpful and friendly. The wooper and chicken were great.

This is truly the worst Burger King in the entire city. The employees only understand you if you repeat yourself ten times, if at all. I have no idea what vegetarian or even vegan means; they simply say "yes, yes, it's vegan," even though that's obviously not the case. But what's really bad (in the truest sense of the word) is: every damn time I make the mistake of getting something here, I feel sick afterwards. It's currently 3:19 AM, I have to work in two hours, and I'm hunched over the bowl because my stomach is rebelling, and it's the same every time! I can only hate myself every time for giving this place another chance. Something has to change; this branch is a complete disaster!!!!

I was there and unfortunately I couldn't eat because I saw a mouse in there and it was just walking around 🫤

Incompetent employees who can't even count to 10. Ordered takeout again, and half the staff were missing. Never again 🤮🤮🤮

The food and the staff have always impressed me positively over the past two years, but today I unfortunately had to watch an older female employee with blonde hair and glasses shout at the staff in front of the guests. I hope this doesn't happen again.

I go here for a quick bite every now and then. The double chili was great.

The service was excellent. Gökalp was incredibly personable and definitely employee of the month. It was always a pleasure to be served by him.

I went to Burger King and was completely satisfied! The burgers were freshly prepared, well-topped, and tasted great – exactly what you'd expect. The fries were also crispy and hot, and the food was served quickly.

Until the day before yesterday, I was suffering from severe food poisoning for a week after getting some plant-based long chicken and a portion of chili cheese nuggets from the drive-thru at this BK. After telling many people what I had recently eaten, I was alerted to a documentary by Team Wallraff about BK. I'll just say one thing: If I had seen this earlier, I would have stopped eating at BK long ago.

Long wait times... the place and the kitchen were very dirty... I disinfected my table myself, and afterward, my food was black! This place needs to be closed and renovated! Every time I come, the drinks machine doesn't work properly... no carbonation, and the fermentation is dirty! The staff needs to be treated better...

There was nothing going on, the food was freshly prepared and there was no waiting time, it was very good

The burgers have become ridiculously small. The entire restaurant is dirty and run-down. It's not nice here anymore. In our case, even the Coke was out. Even the wait time is a problem—everything takes far too long. This place needs some serious change.

I was at Burger King for the first time in a long time. I didn't see the vending machines, so I went straight to the counter. An employee was standing there looking rather listless, and I waited to be served or spoken to. It lasted a few minutes during which I was completely ignored, without even a "Hello" or "Can I help you?" She then preferred to talk to her colleague instead of saying anything, and I stood there like an idiot. When she then walked away from the counter to refill the paper rolls, I only then noticed that there were vending machines. I then went to the vending machine to enter my order. Then back to the cash register to pay. Then this person again (Etna, I think her name was) said in a tone of voice that they had to pay first and then they would get their food. Then I lost my temper and said she was so rude. "Why?" came the reply, and I said to ignore her first and then address her like that. She could have said "Hello" or "Can I help them." That's not how you treat customers. She clearly missed her job. She then wanted to blame me herself and shifted everything onto me. NOT like that!!! I'm still a customer! Then she'll just get a complaint! It's not even fun to eat there with service like that!

Unfortunately no. One of the worst Burger Kings. One drinks machine is broken and the other is empty. The employees didn't even notice this.

I haven't been in a while. Food is okay.

Every time at least 20-30 minutes waiting time - last time even over an hour. You can't blame the employees, some of them rotate. But also the cleanliness - terrible. Never come here again, rather take the detour to Schwabach. Maybe it would help to take a look at the last reviews and make drastic changes here! Edit: It's also great if people who seem to be known personally are given priority and get their food quicker. Would I say what I think…. NEVER AGAIN

Very nice and friendly staff even in stressful situations. Chapeau to the shift manager who was on Tuesday April 29th. He was on shift at around 5 p.m. and despite the small staff and many orders, he was so nice and friendly and still had a smile on his face for every guest

We just ordered via Ubereats. There were 2 items missing, but we were billed for them. Nobody answers the phone at Burger King or Uber. Actually zero stars.

Fast food standards. Sometimes it has to be, unfortunately it took a long time.

We had to wait over half an hour for a king menu and a single burger, which were then ice cold and the drinks machine was half empty and the cola was not carbonated. Never again to this Burger King, prefer to go back to McDonald's. Absolute warning about this Burger King

Extremely slow machines. At all other Burger King locations, the machines work extremely quickly!

No BK I know has ever been this bad. Wait 30 minutes for 1 Wopper menu, 1 small fries and onion rings. The drinks are warm and non-carbonated. Fries wobbly and without salt. The poor man in front of us had to go to work but was already standing in line like we ordered. 6 Other orders were made to go even though it had been there for a while. He then asked the MA about it and only got a rude answer. It then took another 10 minutes until he finally had his food!!! I don't even need to start talking about cleanliness, because it didn't exist. The floor was so sticky that you could hear and feel it when you walked. We “wiped” our table ourselves with napkins. All in all NEVER AGAIN! I'd rather go to Schwabach to BK or McDonalds. But something like that no is not possible!!

Juice shop After half an hour I got my money back because I asked how long it would take. Every next customer got their food before me, then it got too much for me. I got my money back without any problems but was insulted badly. FAST FOOD in Nuremberg isn't that fast here

Order food via Lieferando! There was a hair in the food! That's a disgrace!

A Burger King is a Burger King. However, this has decreased in recent weeks. If you come around 9 in the evening, the drinks machine goes on strike and you can drink the cola lukewarm. The selection of drinks is usually limited. The staff is normally friendly

Takes a long time, no online ordering. Otherwise clean and good parking.

Waited more than 25 minutes for order!!!! What does this have to do with fast food? Few staff who give full energy but still not enough. Tables dirty Toilet dirty Never again….

cold food, warm non-carbonated drinks, almost all drinks sold out, dirty, not tidy, listless employees

I ran something and have been sitting on the toilet for almost an hour with stomach pain, nausea and ungodly diarrhea. I'm absolutely sure this is food poisoning. I never thought I'd pray in the toilet. Especially because I'm an atheist. I am also absolutely sure that I have excreted the recommended daily amount of 2 liters of water rectally several times. I hope I don't throw up because the toilet is currently occupied (by me) and I would hate to mop the floor today. (Much less after such a horror session). Also, my anus burns like hell. Thank you very much for that, I'll avoid Burger King from now on! I'll spare you photos.

I would like the burgers the way they look on the advertising posters. Namely with processed cheese, which also melts under the appropriate heat. You can forget about the lukewarm stuff. I was here again today, March 25, 2025, and found that nothing had changed. Slightly warmed burgers with unmelted "processed cheese" and warm fries. Very sad.

The colleague at the counter only became quick when his branch manager came to the front and helped, before he was about to fall asleep. Guys, that's not possible, your income is paid by the customer, even if it's poorly paid. The customer can't help it, he just wants to order and eat in a relaxed manner and there's a wait of almost half an hour with two people in front of me who only ordered a burger - a no go. Therefore only two stars.

Having to wait 25 minutes for an order with 4 items is a complete disgrace. And that's what fast food complains about. In addition, the opening times on Google Maps differ enormously from reality. Right now, for example, I want to order via Über Eats. Uber Eats delivers 24/7 and BK closes at 11:30 p.m. according to Google Maps. It's now 9:45 p.m. and I can't order because BK is closed. Thanks for nothing.

Waited over half an hour for my food and then got yelled at because I wasn't in line when I picked up my takeaway food, and I also packed the wrong burger and only noticed it when I got home. Never ever...

It was difficult to find a clean place. There were no napkins or straws either.

Today was definitely the last time I put up with this food. Everything doesn't taste good anymore, carelessly pressed together burgers, tasteless nuggets and soggy fries, plus everything lukewarm. That's it And please save your empty phrases.

Trotz Kassenautomaten hat unsere Bestellung 40min. auf sich warten lassen. Die Temperatur im Lokal war an die 30°. Ständig kam eine Lieferando Fahrer, was unsere Bestellung noch weiter nach hinten geschoben hat. Für uns ist das leider nichts, wir kommen nicht mehr.

Actually everything is always great, but waiting 45 minutes for the food on a Sunday is too much... Organization failed...

The food came with a normal waiting time. The counter where the food was handed out was dirty, and on the shelf behind it where the burger slide is, the roasted onions were lying next to the boxes. You don't actually want to sit down anywhere because the guests leave their dirt everywhere. Bad enough, but things are rarely cleaned up. By the way, there were only a maximum of 20 guests in the store. Some of the seats are torn. The whole store looks run down. The food was a joke for 14.18 euros. FRIES TOTALLY SMOOTH. Both sauces had to be paid for. The so-called “Premium Burger” was just mud inside due to all the sauce. Because of the dirt everywhere, I just felt like I had to get out quickly and disinfect my hands. I don't even want to know what it looks like behind the counter. REGIONAL MANAGEMENT!! PLEASE change operators and staff and renovate the place. The prices are a complete disgrace for what is on offer. Save yourself comments like we're sorry you weren't satisfied. Change this eyesore for your business. The first “burger shop” when you come to Nuremberg and then something like that. Burger King, in German, king of burgers. If it weren't so disgusting you could laugh. No more! Greetings from a lost customer. 0,000 stars. As you can see from the comments, the problems have been going on for months. That says a lot about the company.

There was little going on and apparently very clean. Unfortunately, our ordering terminal was a total disaster - had a mind of its own and didn't respond to our touch. Unfortunately, the nuggets had (visibly) been on display for a long time and were therefore worn out.

Totally overwhelmed staff 5 people act so unbelievable No card payment possible when driving in Never again

I've had long black hair in my food several times... What are you doing in the kitchen? 🤢

Left after 20 minutes without eating. My time was a waste of time to continue waiting for food

Waiting 1 hour to eat. Chicken in box overcooked. I order a wrap and it wasn't the one i ask. Everything was cold. I pay 2€ for a recup cup (for collection) and i dont receive it. Employee don't empty trash. You shouldn't go there.

Really bad service, I've been waiting for my food for over 50 minutes, and this is called fast food, absolute disgrace

Here fast food becomes slow food, I had to wait 30 minutes for food. No organization

I've been waiting for 34 minutes and still have no food. Everyone is completely overwhelmed - the manager is completely clueless and runs around in circles. Wow, that's an imposition! BK Shame on you! - update: after a total of over 40 minutes I got my double Whopper - cold meat, warm salad! Bread was already hard at the bottom! So my Double Whopper waited just as long as I did... Never again - BK I want my 28.27 EUR back!

Just food not fast waiting 50 min its really not what i want when i go to fastfood 😂

Terrible staff!! And it's getting worse and worse, now so bad that I even avoid this BK and prefer to take detours to the competition! So if an employee doesn't even understand CHEESE, I'm really at a loss for words... then you have to drive up to the second window every time and place the order verbally there, which then takes even longer! Well, I've NEVER experienced anything like that at McDonald's... I have nothing against foreigners, but if you can't even count to five then please don't put people at the DriveIn! 02/26/2025 - 8:55 p.m. and I've been standing in line for almost 20 minutes WITHOUT even placing the order, because the lady doesn't speak the language and asks the cars to pull up... that means when I'm finally at the front, I have to place the order first and wait again... The two stars are only there because a nice gentleman who understood German and was on the ball worked here at the drive-in for a long time... apparently he is no longer there :-(

They were a little dirty but ok.. open until late. It's usually very crowded and the wait is long.

Foods fresh, never have to wait long.

Probably the worst branch in Nuremberg, everything takes too long and the staff is constantly stressed, even though the store isn't even full.

Best 0 stars!!!!! 45 min waiting time for 2 crispy chicken!!! Rude employees who have no idea about anything!!!!!!

Wait 20 minutes for 3 standard burgers. It doesn't work at all

It's something for quick hunger.

Takes a long time, burgers dry and not fresh

Unfortunately I have to express my opinion after yesterday evening. As you can see from the pictures, everything was full of rubbish and there weren't even any trays left for consumption on site because, as you can see, the employees didn't clean it up. So it has piled up even more on top. Which isn't actually an invitation if you go in as a customer. :/ I had to wait 40 minutes for my take-away order :/ (it wasn't a complex 4 burgers and a few finger food items) After 30 minutes I asked what it looked like and whether I already had my cup to fill myself and asked whether I could get a small 2 because we had already been waiting 30 minutes. Customer friendliness etc. but was then coldly told no wow :/ Of course, the food wasn't great either. Parts of the food were cold and burnt, the onion rings, etc. As the previous speakers have already noted, this branch has unfortunately really drifted into the negative in the last few years :/

This Buger King is very dirty and messy, it smells, the food doesn't taste good and it's also very burnt!

We waited for an hour. The staff was too slow. The store was not clean at all.

BurgerKing is BurgerKing, don't have high expectations. However, you always have to wait an incredibly long time here, for a smaller order at least 20 minutes+, no matter how busy. In addition, always sticky floors and overfilled trash cans.

Better and cleaner than other Burger King's

Waiting time for the order was 35 minutes, if I hadn't already paid I would have gone back!

I've been going there for years when I'm passing through. Service is sometimes difficult to understand and the cleanliness in the seating area could be improved. We would still like to come.

Waited 20 minutes for the food. Employees very slow. There were only 5 orders open. We won't come again.

Waited 20 minutes with 2 children, the food was partly warm, partly lukewarm and partly cold. The floor stuck everywhere. For us it was probably the last Burger King experience after a long time.

Everything is there for the animals, great

Seriously. They offer burgers that you can only get with the app. I didn't get the weekly special at a reasonable price, nor did I get the One Piece Burger. It's only available with a T-shirt but not in the right size. Happened to me 3 times now. I always go home without a burger. I can also eat somewhere else. Very bad service during the day. That doesn't happen in the evening.

As I was waiting for my order I was told to please leave. The LongChicken tasted more like a LongFish and then I was threatened that the shrimp would come straight away (there are no shrimps here). It's just the next day and I'm sitting on the toilet, I'm not feeling well at all. Never again. But the churros were good.