McDonald's in Koblenz

I'd like to point out that something was missing on my third visit in a row. Of course, I didn't take the slip with me when I paid, and with three kids in the car, I didn't check directly. Visit 1: Cheeseburger, visit 2: Happy Meal game, visit 3: 6-pack of chicken nuggets... Not being able to get everything in a 3v3 situation for orders between €10 and €25 is pretty critical in my opinion. Thanks for your feedback. The man on the switchboard, on the other hand, was a real stroke of luck - keep it up.

It's getting worse since the renovation, there's always something missing from the orders and the staff is getting more and more unfriendly

The staff should attend training on how to treat customers properly!

Just a typical shop. The food was okay. After the renovation, everything is a bit more modern. The service is also okay. My order disappeared from the screen once, but of course I still got it.

Significant improvement after renovation

Unfortunately, I agree with most people here. Since this McDonald's was remodeled, the quality has declined so much. It's really sad. You order your food to go from the restaurant and have to wait well over 20 minutes. The location isn't well chosen either. The worst thing about it, though, is that when you finally get your food, it's already very cold before you've even left the restaurant. Before the remodel, things were much better. Why do we have to change things like this? We will avoid this McDonald's branch from now on and won't visit it again. You can lose customers this way, but that probably doesn't matter. It's a shame, we always enjoyed going there. That won't happen again.

The food is just like any other McDonald's, but the wait time for food is abysmal these days. It's not uncommon to wait 20 minutes for your order. Last time I went there, I left without ordering because I didn't want my McCaffee cappuccino after 30 minutes. It's a truly disorganized place. You can't really call it a "system" restaurant.

MC is way too overpriced. The food is lukewarm. That's it, I won't be eating here again.

Absolutely slow and poor service. We had to wait almost 30 minutes when there were few visitors. The fries were extremely cold again

Unfortunately, it wasn't exactly clean on my last visit. The tables weren't wiped down and there was trash lying around the restaurant. Unfortunately not a place to feel good.

Endless waiting times. It can't be that only one person works in the drive-in area.

Burger broken, hair on the fries. No replacement after 20 minutes. Unfriendly staff, no apologies

Bad service, we were missing 2 burgers and the employees just went to a table and got the burgers because they supposedly didn't have time to make them. It is also very unclean and the toilets even more so. No recommendation also had gastrointestinal problems afterwards 🫩

Total catastrophe. Run-down place and staff extremely unfriendly. Totally overwhelmed on all fronts and food tasted strange.

I'm often in Koblenz for work and like to make a quick stop there on my return journey. Since I've never been disappointed so far, I just have to praise it! In my experience, this Mäcces is clearly one of the better ones. I haven't had any problems with the food, service or cleanliness. And what is an absolute rarity: on several of my last visits, I was asked by an MA (apparently in a managerial position) during my stay whether I was satisfied. I don't know where I've experienced this before in any other McDonald's restaurant and I think it's absolutely exemplary. Therefore: I would like to come back next time I visit KO.

I was at mcs and got a breakfast menu and there was a (WHITE LONG HAIR DRINE) and then the wrap was half full. I just want to point out that I've gotten so much away from it for nothing.

Cool place, open 24 hours a day

Normal mecces are always quite full

Unfortunately, as in many branches, the same problem is that when you order a latte macchiato, no portafilter coffee is prepared. It's a shame, since McDonalds advertises this with McCafe. When I asked at the counter, all I got was: “You have to talk to the manager.”

Ordered food at the drive-thru. Of 5 things, 2 were forgotten. Inside the “restaurant” they complained to me that she personally packed the food. After a long discussion, we realized that a bag had been forgotten to be handed over to us. This was then sloppily slammed onto the counter. Super unprofessional and unfriendly employee! Bad service.

Unfortunately one of the less good branches... can learn a lesson from others when it comes to cleanliness.

Very loud beeps and beeps are annoying.

I was at McDonald's on the B9 after work that evening around 10:30 p.m. The store was normally busy to rather empty, but I still waited 10 to 15 minutes at the checkout to place my order - to no avail. Even a service employee loudly said that someone should come to the checkout, but no one paid attention. At some point I just gave up and left the store. Very disappointing, especially when you just want something quick to eat after a long day at work.

Unfortunately, cleanliness is not evident here.

Either the customer is forgotten or it takes a long time until the order is ready

Food as expected and according to Mäcce's standards. Restaurant felt smaller after renovation, but attractively modern. Table service was uncomplicated. All in all as expected

It was a good experience, the place is a bit dirty

The new facility is rather poor

Cold food and no exchange. Ended up in the trash

The M menu is highly recommended!

Waited 20 minutes to order, not even everything I ordered came, the employees are unfriendly, that was definitely my last visit here. Prices rise Portions are getting smaller and smaller And they should choose the staff better.

Craziness! It's now 45 minutes after ordering in the store and still no food. 1 happy meal and 1 menu. Absolute disaster. Is that still McDonald's? The drive is prioritized and the customers around the store are ignored. The staff in the store have lost their calm and the shift leader sneaks through the lobby so that her shoes can be stolen while she walks. If I hadn't paid, I would have left. Tip: only order through the McDrive, better not to order in the store.

We were just eating there. The employee who brought us food accidentally spilled the entire 0.5l of Fanta on my 7 year old son. Since we were passing through, we had a change of clothes with us. He was soaked except for his underwear and socks. The employee apologized what felt like 1,000 times. The manager, on the other hand, was underground!! Shrugged off the situation with a lack of empathy and left without saying a word. No compensation and no apology from the manager. You could have at least offered the little one some ice cream. When the affected employee asked why the situation was being handled this way, he said he would consult with the boss. And came back with a happy meal toy. Even now there was no adequate reaction from the manager. We were here for the last time!

When I brought the food home, the condition of the fries was as if they had been fried at least twice - way too dry. At least have respect for the food!

No matter where I go to McD, something is always missing from the order. Although there is a sophisticated system behind it, it is people who execute it. As long as I notice it in the restaurant myself, everything is still ok. But not when away from home. Why is this the case everywhere...

A very bad experience for me Food cold Only got half No smiles from the staff Dirty No paper in the toilets

After renovation, great place to eat and relax. Always happy again👍

Unfortunately, since the new opening it has only been a disappointment! The service is a disaster because communication is in short supply. The burgers are simply slapped together so that half of the sauce hangs in the packaging just like the salad. The meat is almost completely hanging out, so it's just sad to see the people working there who can't do something like that themselves. I don't want to say anything about the toilets, they are a complete disaster, they smell extremely bad and there is no cleanliness. All in all, the health department should take a closer look at the place

It feels like every order is missing something, like today again

They gave me the wrong order in the drive through. Of course I was already gone when I noticed it.

Grabbed breakfast at MCs for the first and last time. Toasties were pitch black. At the counter they said there was no drink in the menu even though it was clearly stated in the app. So we ordered via the app and picked it up inside. There was probably a drink in it after all 😉

Absolute disaster since the renovation. Today almost 30 minutes waiting time for a normal single menu. And then get dead fried brown fries. The crew was obviously completely overwhelmed despite the restaurant not even being full. No apology, just a shrug. Every street snack bar is better - and cheaper too.

Royal and tomato ketchup slapped together to represent my curry sauce. Really not funny anymore @Mcdonalds for all the money you have to pay now. Became a negative charge. The food is according to standard. But here in Koblenz it has nothing to do with fast food. I am in favor of reintroducing the 60s campaign.

Was there on February 16, 2025 and I have to say that since the renovation, the service has been an absolute disaster!!! Waited 45 minutes, in between the number was being prepared and then never seen again. People who ordered much later got their turn. Only after multiple inquiries and direct confrontation did I receive my order. I even had to explain to the man how he could get the things into the bag to take with him. Guys, are you serious?? The staff is unable to clarify anything or even get a straight sentence out. They just look at you stupidly. The MC is a finger food seevice, but that's not possible!!!!

No!!! We were there on Thursday and everything was still unsuspicious. Friendly staff, delicious chocolate cake, etc. Today on the way back we went there for “breakfast”. It says on the internet that breakfast is available until 11am. Today they apparently switched from breakfast to normal food while we were ordering at the terminal. Even though our order went through, when we paid we were told that there was no more breakfast because it was 10:32 a.m. (!!!!) and we had taken too long!!! So we ordered burgers and chocolate cake. The chocolate cake was so cold and hard as a bone!! When I complained, the waitress said it was normal! After discussions, she seriously used our used (!!!!!) cake fork and poked into 3 more cakes to demonstrate that this would be the case with the others too🤢🤮. We got another cake in exchange. Simply unbelievable...

First we had to wait 30 minutes for the food, and when we asked what was going on with the order, we were barely understood. After asking for the third time, the boss came and brought the order. When we got home, we realized that they had put in a spicy burger instead of the normal ones we ordered...

I have now waited 25 minutes for a simple coffee.

It's nice, but there's always something wrong, today the burgers were cold.

Good ambience. McDonald’s food.

Even though it was extremely busy, we got the food very quickly It was still warm and delicious

Forgetting sauces in four out of six orders... Something is always missing...

What do you actually have in stock? No nacho cheese snackers No big mac menu from the app. Disasters McDonalds but the main thing is new design every two years.

The 2* is for the ambience. You cannot and cannot leave the store without checking whether everything is in the bag. It makes you wish you had the old order counters back, when you could still see what was being packed. Sorry for ripping off the rear door handle.

Harmful to health, tasteless, expensive.

Everyone knows this one MC Drive employee - I was there today with my wife and we agree, he is by far the best employee/salesman! Always friendly, full of insight and with a bit of charm, he then sold us cake that we would never have ordered otherwise. Thanks!

I actually thought it would shine in new splendor since it was renovated!!! But no trace of shine. We were there on a Friday evening after an event and it was well attended. But there were still free spaces, all of which were completely dirty. When we placed our order, we didn't have to wait long, which was no surprise. Neither the fries nor the burgers were warm, let alone hot. We ordered the drinks at -4° without ice. We got them with ice cream, but there wasn't a napkin to be found in the entire store. You may want to avoid waste, but you have to be able to use a napkin. The staff seemed totally overwhelmed and disoriented. We did have our food exchanged, but there was still a bitter aftertaste. I really don't think it's fair, as this company has also catapulted the price spiral upwards. Therefore, you should assume that for a burger that you have to spend so much money on, you will also get a reasonable product that is warm and tasty.

Modern interior design, but cold fries and overflowing tray carts are a no-go.

Yes, it's a McDonald's, but nothing more. The recent redevelopment was, in my opinion, more counterproductive than beneficial. The food sometimes leaves a lot to be desired because it is simply no longer hot and the ingredients such as sauce are becoming fewer and fewer.

Apparently the employees can't count to 2, something that was paid for is always missing. Really not normal. How difficult can it be to pack the order completely?

Breakfast is available from 6:30 where it says 7 o'clock

This was one of the worst experiences I have ever had at McDonald's. I saw a burger that had fallen on the floor being picked up and simply packed back up - an incredible hygiene scandal! When I wanted to complain to the boss, he was extremely unfriendly and brushed me off disrespectfully. The food was cold, the fries were soggy, and the burger was unreasonable. There is absolutely no excuse for such conditions. Never again!

A few hours after eating 2 hamburgers, stomach pain, chills, body aches and nausea. Never happened to me after eating McDonald's. It doesn't work at all.

Since the renovation, the service has been catastrophic How often do people forget something when ordering? Every time you have to check whether everything is there, when you let them know you often get an unfriendly response. When it happened, I thought to myself, "It could happen, especially when there's a lot going on and it's all just people." But the second time we were there, something was forgotten again when there wasn't much activity. The fries are now so wobbly that they don't even resemble fries. The inside of the store itself is beautiful

Unfortunately, my experience with MCS was anything but satisfactory. Customer service was difficult to reach and provided unhelpful answers. The products did not meet expectations, many functions did not work as promised. The delivery was also a disappointment - it arrived late and in damaged condition. Overall, the whole experience was disappointing and I cannot recommend MCS at all.

Most disgusting McDonald's I've ever been to! I was there twice and the last time I'm going there!!!! The first time the food came absolutely cold and I was cheekily told that I was lying!! The second time I had a nail in my burger, it is not recommended! Complete service just as bad!

"This is the worst McDonald's I've ever seen in my life. I was there twice: the first time I saw a mouse 🐁 under the table, and the day before yesterday I ordered a chicken burger - there was a long hair in it. I will never visit this McDonald's again!"

It is not recommended, the food arrived cold and it was not at all what I ordered!! When I gave notice I was told that there would be no other and was completely rude!! Once and never again

It's just disgusting! Not recommended at all, it's absolutely impossible this thing!! I took the hair out of the burger once, got a new one and did it again. It doesn't work at all!!!!!!

There was a lot to do. Employees were stressed

Visually, this McDonald’s is a real eye-catcher. When we arrived, we ordered first. The food was brought to our table. However, we immediately noticed that there was no knife and fork. Apparently you have to eat the burger with your hand here. I personally don't think it's okay. After all, we are human and can handle a knife and fork. All jokes aside: there's rubbish sitting around on many tables for ages. Sure, you clear it away yourself, but others can't do that. Then you as an employee can clear it away. The tables are also very dirty! The food was still okay. Next time we visit we will bring our own cutlery

Inability would be too much of a good thing. Waited 30 minutes and it wasn't until the third time that everything was there. When you ask, you get the answer: “It’s not my problem.” Absolutely incompetent bunch and service is a foreign word.

The food was cold, the meat tasted like rubber, the dude at the checkout was particularly funny (not) polite either, the only positive thing was that I could look at my car from my seat.

I ordered locally using the app. A cappuccino and a cookie. I waited a full 20 minutes for my order despite a complaint and received a coffee that was no longer hot and the cookie wasn't fresh. Unfortunately not a good experience there.

I was here for the first time today. To be honest, I was really disappointed, this is the first McDonald's where I absolutely didn't like it, we had to wait a really long time until we could pay and then until it was prepared. I was in there for an hour and it wasn't full and the employees weren't exactly friendly. It was the first and last time I had been there. But every person judges things differently and has different experiences. Then a thousand times prefer Mayen or Trier.

Delicious quick food. It has just been renovated and looks really chic.

Everything was as ordered, relatively quick and hot😊✌

I can only report good things. Service 5 stars. Super great helping us at the counter. Get food even without a computer. On the MC. We look forward to Rösti all year round. The MC. Currently being remodeled. But it was clean.

12/06/2024 There was a white-haired man with glasses sitting at the drive-in counter at 10:30 p.m. He was so unfriendly that he didn't answer all the questions. Added to that was the disrespectful treatment of the customers. And last but not least, he threw out the change intentionally passed the hand that was held out. He still acted as if nothing had happened and we had to get out of the car ourselves and look for it. Instead of apologizing, this man laughed at us and took the next order An absolute nonsense. We won't come back if this man works there.

Worst conversion I've seen. Two switches are of no use to anyone if they are not used

The service is terrible, they are very slow. They confuse orders, display them on the screen and then the order is missing or incomplete. Overall a disaster

Food cold...unfriendly staff...employees incompetent

We were there just after the renovation at the Mc Donalds on the B9 and had to notice that the Mc Drive doesn't work at both counters after the new construction, although I have to say that after the new construction there can be errors... In addition, the food was unfortunately cold after a very short time and was more or less broken down into individual ingredients in the packaging. After we ordered the same drink three times and got the original once and zero drinks twice, we were unfortunately a little disappointed. Unfortunately, it's a shame because it was a quick and good snack for a while...

Mcd, good for a snack, but be careful with takeaways, something is always missing. Today my big tasty. You have to work on control. New design is very good.

Very good service and it was delicious too

It is very busy in the evenings, but the employees are very nice. We were able to redeem vouchers without any problems, it was very clean, the staff is very nice despite the many people and doesn't seem stressed. We were also asked whether we felt comfortable and whether it tasted good. For a brief moment I felt like I was in a restaurant. Gladly again :)

Everything was super fresh. Everything hot. This is how McDonald's should always be. Come again.

Currently being completely remodeled. Everything is new.

More and more expensive. How can you verify the minced meat that is in the Hamburgers?

The cashier at the drive-thru worked with a smile and was very friendly. I was actually looking forward to the fries, which arrived hot but totally greasy, tasteless and soggy. Even biting into the double cheeseburger definitely didn't leave my taste buds feeling euphoric on my tongue!😬 Everything seemed a little mushy and the individual ingredients couldn't be tasted.🤢 Maybe I'm a little spoiled by the competitors' products... .

Currently, due to renovations, there are fewer parking spaces available. Unfortunately, I am very annoyed that the employee sends me from a parking lot that is also half cleared/blocked with a motor scooter so that a colleague can park her car there! and then put the scooter back to the side normally.

My food was cold. All the tables were dirty and the sauce was forgotten on my Mcflury.

I've been going to the Mc in Neuwied for almost seven years. WHY !!!!!!!! For the last seven years I've been going just to see if anything has changed when ordering my food from Mc Drive. Every time I get cold or lukewarm food. Last night on 10/7/24. In the evening around 9:15 p.m. I tried my luck again. Seriously, I got cold, not lukewarm, cold fries again and also dry nuggets. Never again, that was the last time. Maybe a worker with a hiding place should… camar…. Record the circumstances and submit them to headquarters. Otherwise nothing will ever change.

Food should be produced just in time, fries cold, Big Rip from my husband actually dry and not sour (wet wipe wasn't even needed) my TS cheese definitely looked juicier. We'd rather drive one town further. The ventilation was huge at the tables, and we weren't the only ones who changed places.

The employees are friendly, focused and even at peak times when they are busiest. The food is just fast food, but: “I love it”.

Tee time in McDonald's B9 Koblenz.

McDonalds, no better, but also no worse than others.

Prices are laughable for the quality. Brought food for over €40. The most expensive burger is simply missing. This store is absolutely not recommended

We wanted to redeem a coupon on September 27th, 2024 at 3:50 p.m. This didn't work on the first switch. The man sent us on to the counter where we pay. I showed the coupon again and it didn't work. According to the cashier, it had already been redeemed. We were not shown any goodwill and the staff became very unfriendly. As we drove away from the counter, the cashier said, “My face.” How can you be so unfriendly to customers? I'll never come here to eat again!

There were three people in the car. But the coupon for the 20 nuggets was only accepted once.

Good location, always accessible. But the cleanliness could be worked on. Some of the tables stick, really bad. Otherwise typical McDonald's