McDonald's in Koblenz

Unfortunately, as in many other locations, the same problem arises: when ordering a latte macchiato, they don't prepare a portafilter coffee. It's a shame, since McDonald's advertises McCafe as a coffee machine. When asked at the counter, the only response was, "You'll have to speak to the manager."

Ordered food at the drive-thru. Of 5 things, 2 were forgotten. Inside the “restaurant” they complained to me that she personally packed the food. After a long discussion, we realized that a bag had been forgotten to be handed over to us. This was then sloppily slammed onto the counter. Super unprofessional and unfriendly employee! Bad service.

Unfortunately one of the less good branches... can learn a lesson from others when it comes to cleanliness.

Very loud beeps and beeps are annoying.

I was at McDonald's on the B9 after work that evening around 10:30 p.m. The store was normally busy to rather empty, but I still waited 10 to 15 minutes at the checkout to place my order - to no avail. Even a service employee loudly said that someone should come to the checkout, but no one paid attention. At some point I just gave up and left the store. Very disappointing, especially when you just want something quick to eat after a long day at work.

Unfortunately, cleanliness is not evident here.

Either the customer is forgotten or it takes a long time until the order is ready

Food as expected and according to Mäcce's standards. Restaurant felt smaller after renovation, but attractively modern. Table service was uncomplicated. All in all as expected

It was a good experience, the place is a bit dirty

The new facility is rather poor

Cold food and no exchange. Ended up in the trash

The M menu is highly recommended!

Waited 20 minutes to order, not even everything I ordered came, the employees are unfriendly, that was definitely my last visit here. Prices rise Portions are getting smaller and smaller And they should choose the staff better.

Craziness! It's now 45 minutes after ordering in the store and still no food. 1 happy meal and 1 menu. Absolute disaster. Is that still McDonald's? The drive is prioritized and the customers around the store are ignored. The staff in the store have lost their calm and the shift leader sneaks through the lobby so that her shoes can be stolen while she walks. If I hadn't paid, I would have left. Tip: only order through the McDrive, better not to order in the store.

We were just eating there. The employee who brought us food accidentally spilled the entire 0.5l of Fanta on my 7 year old son. Since we were passing through, we had a change of clothes with us. He was soaked except for his underwear and socks. The employee apologized what felt like 1,000 times. The manager, on the other hand, was underground!! Shrugged off the situation with a lack of empathy and left without saying a word. No compensation and no apology from the manager. You could have at least offered the little one some ice cream. When the affected employee asked why the situation was being handled this way, he said he would consult with the boss. And came back with a happy meal toy. Even now there was no adequate reaction from the manager. We were here for the last time!

When I brought the food home, the condition of the fries was as if they had been fried at least twice - way too dry. At least have respect for the food!

No matter where I go to McD, something is always missing from the order. Although there is a sophisticated system behind it, it is people who execute it. As long as I notice it in the restaurant myself, everything is still ok. But not when away from home. Why is this the case everywhere...

A very bad experience for me Food cold Only got half No smiles from the staff Dirty No paper in the toilets

After renovation, great place to eat and relax. Always happy again👍

Unfortunately, since the new opening it has only been a disappointment! The service is a disaster because communication is in short supply. The burgers are simply slapped together so that half of the sauce hangs in the packaging just like the salad. The meat is almost completely hanging out, so it's just sad to see the people working there who can't do something like that themselves. I don't want to say anything about the toilets, they are a complete disaster, they smell extremely bad and there is no cleanliness. All in all, the health department should take a closer look at the place

It feels like every order is missing something, like today again

They gave me the wrong order in the drive through. Of course I was already gone when I noticed it.

Grabbed breakfast at MCs for the first and last time. Toasties were pitch black. At the counter they said there was no drink in the menu even though it was clearly stated in the app. So we ordered via the app and picked it up inside. There was probably a drink in it after all 😉

Absolute disaster since the renovation. Today almost 30 minutes waiting time for a normal single menu. And then get dead fried brown fries. The crew was obviously completely overwhelmed despite the restaurant not even being full. No apology, just a shrug. Every street snack bar is better - and cheaper too.

Royal and tomato ketchup slapped together to represent my curry sauce. Really not funny anymore @Mcdonalds for all the money you have to pay now. Became a negative charge. The food is according to standard. But here in Koblenz it has nothing to do with fast food. I am in favor of reintroducing the 60s campaign.

Was there on February 16, 2025 and I have to say that since the renovation, the service has been an absolute disaster!!! Waited 45 minutes, in between the number was being prepared and then never seen again. People who ordered much later got their turn. Only after multiple inquiries and direct confrontation did I receive my order. I even had to explain to the man how he could get the things into the bag to take with him. Guys, are you serious?? The staff is unable to clarify anything or even get a straight sentence out. They just look at you stupidly. The MC is a finger food seevice, but that's not possible!!!!

No!!! We were there on Thursday and everything was still unsuspicious. Friendly staff, delicious chocolate cake, etc. Today on the way back we went there for “breakfast”. It says on the internet that breakfast is available until 11am. Today they apparently switched from breakfast to normal food while we were ordering at the terminal. Even though our order went through, when we paid we were told that there was no more breakfast because it was 10:32 a.m. (!!!!) and we had taken too long!!! So we ordered burgers and chocolate cake. The chocolate cake was so cold and hard as a bone!! When I complained, the waitress said it was normal! After discussions, she seriously used our used (!!!!!) cake fork and poked into 3 more cakes to demonstrate that this would be the case with the others too🤢🤮. We got another cake in exchange. Simply unbelievable...

First we had to wait 30 minutes for the food, and when we asked what was going on with the order, we were barely understood. After asking for the third time, the boss came and brought the order. When we got home, we realized that they had put in a spicy burger instead of the normal ones we ordered...

I have now waited 25 minutes for a simple coffee.

It's nice, but there's always something wrong, today the burgers were cold.

Good ambience. McDonald’s food.

Even though it was extremely busy, we got the food very quickly It was still warm and delicious

Forgetting sauces in four out of six orders... Something is always missing...

What do you actually have in stock? No nacho cheese snackers No big mac menu from the app. Disasters McDonalds but the main thing is new design every two years.

The 2* is for the ambience. You cannot and cannot leave the store without checking whether everything is in the bag. It makes you wish you had the old order counters back, when you could still see what was being packed. Sorry for ripping off the rear door handle.

Harmful to health, tasteless, expensive.

I actually thought it would shine in new splendor since it was renovated!!! But no trace of shine. We were there on a Friday evening after an event and it was well attended. But there were still free spaces, all of which were completely dirty. When we placed our order, we didn't have to wait long, which was no surprise. Neither the fries nor the burgers were warm, let alone hot. We ordered the drinks at -4° without ice. We got them with ice cream, but there wasn't a napkin to be found in the entire store. You may want to avoid waste, but you have to be able to use a napkin. The staff seemed totally overwhelmed and disoriented. We did have our food exchanged, but there was still a bitter aftertaste. I really don't think it's fair, as this company has also catapulted the price spiral upwards. Therefore, you should assume that for a burger that you have to spend so much money on, you will also get a reasonable product that is warm and tasty.

Modern interior design, but cold fries and overflowing tray carts are a no-go.

Everyone knows this one MC Drive employee - I was there today with my wife and we agree, he is by far the best employee/salesman! Always friendly, full of insight and with a bit of charm, he then sold us cake that we would never have ordered otherwise. Thanks!

Yes, it's a McDonald's, but nothing more. The recent redevelopment was, in my opinion, more counterproductive than beneficial. The food sometimes leaves a lot to be desired because it is simply no longer hot and the ingredients such as sauce are becoming fewer and fewer.

Apparently the employees can't count to 2, something that was paid for is always missing. Really not normal. How difficult can it be to pack the order completely?

Breakfast is available from 6:30 where it says 7 o'clock

Since the renovation, the service has been catastrophic How often do people forget something when ordering? Every time you have to check whether everything is there, when you let them know you often get an unfriendly response. When it happened, I thought to myself, "It could happen, especially when there's a lot going on and it's all just people." But the second time we were there, something was forgotten again when there wasn't much activity. The fries are now so wobbly that they don't even resemble fries. The inside of the store itself is beautiful

Unfortunately, my experience with MCS was anything but satisfactory. Customer service was difficult to reach and provided unhelpful answers. The products did not meet expectations, many functions did not work as promised. The delivery was also a disappointment - it arrived late and in damaged condition. Overall, the whole experience was disappointing and I cannot recommend MCS at all.

This was one of the worst experiences I have ever had at McDonald's. I saw a burger that had fallen on the floor being picked up and simply packed back up - an incredible hygiene scandal! When I wanted to complain to the boss, he was extremely unfriendly and brushed me off disrespectfully. The food was cold, the fries were soggy, and the burger was unreasonable. There is absolutely no excuse for such conditions. Never again!

A few hours after eating 2 hamburgers, stomach pain, chills, body aches and nausea. Never happened to me after eating McDonald's. It doesn't work at all.

"This is the worst McDonald's I've ever seen in my life. I was there twice: the first time I saw a mouse 🐁 under the table, and the day before yesterday I ordered a chicken burger - there was a long hair in it. I will never visit this McDonald's again!"

Most disgusting McDonald's I've ever been to! I was there twice and the last time I'm going there!!!! The first time the food came absolutely cold and I was cheekily told that I was lying!! The second time I had a nail in my burger, it is not recommended! Complete service just as bad!

It is not recommended, the food arrived cold and it was not at all what I ordered!! When I gave notice I was told that there would be no other and was completely rude!! Once and never again

It's just disgusting! Not recommended at all, it's absolutely impossible this thing!! I took the hair out of the burger once, got a new one and did it again. It doesn't work at all!!!!!!

There was a lot to do. Employees were stressed

Visually, this McDonald’s is a real eye-catcher. When we arrived, we ordered first. The food was brought to our table. However, we immediately noticed that there was no knife and fork. Apparently you have to eat the burger with your hand here. I personally don't think it's okay. After all, we are human and can handle a knife and fork. All jokes aside: there's rubbish sitting around on many tables for ages. Sure, you clear it away yourself, but others can't do that. Then you as an employee can clear it away. The tables are also very dirty! The food was still okay. Next time we visit we will bring our own cutlery

Inability would be too much of a good thing. Waited 30 minutes and it wasn't until the third time that everything was there. When you ask, you get the answer: “It’s not my problem.” Absolutely incompetent bunch and service is a foreign word.

The food was cold, the meat tasted like rubber, the dude at the checkout was particularly funny (not) polite either, the only positive thing was that I could look at my car from my seat.

I ordered locally using the app. A cappuccino and a cookie. I waited a full 20 minutes for my order despite a complaint and received a coffee that was no longer hot and the cookie wasn't fresh. Unfortunately not a good experience there.

I was here for the first time today. To be honest, I was really disappointed, this is the first McDonald's where I absolutely didn't like it, we had to wait a really long time until we could pay and then until it was prepared. I was in there for an hour and it wasn't full and the employees weren't exactly friendly. It was the first and last time I had been there. But every person judges things differently and has different experiences. Then a thousand times prefer Mayen or Trier.

Everything was as ordered, relatively quick and hot😊✌

Delicious quick food. It has just been renovated and looks really chic.

I can only report good things. Service 5 stars. Super great helping us at the counter. Get food even without a computer. On the MC. We look forward to Rösti all year round. The MC. Currently being remodeled. But it was clean.

12/06/2024 There was a white-haired man with glasses sitting at the drive-in counter at 10:30 p.m. He was so unfriendly that he didn't answer all the questions. Added to that was the disrespectful treatment of the customers. And last but not least, he threw out the change intentionally passed the hand that was held out. He still acted as if nothing had happened and we had to get out of the car ourselves and look for it. Instead of apologizing, this man laughed at us and took the next order An absolute nonsense. We won't come back if this man works there.

Worst conversion I've seen. Two switches are of no use to anyone if they are not used

We were there just after the renovation at the Mc Donalds on the B9 and had to notice that the Mc Drive doesn't work at both counters after the new construction, although I have to say that after the new construction there can be errors... In addition, the food was unfortunately cold after a very short time and was more or less broken down into individual ingredients in the packaging. After we ordered the same drink three times and got the original once and zero drinks twice, we were unfortunately a little disappointed. Unfortunately, it's a shame because it was a quick and good snack for a while...

Food cold...unfriendly staff...employees incompetent

The service is terrible, they are very slow. They confuse orders, display them on the screen and then the order is missing or incomplete. Overall a disaster

Mcd, good for a snack, but be careful with takeaways, something is always missing. Today my big tasty. You have to work on control. New design is very good.

Very good service and it was delicious too

It is very busy in the evenings, but the employees are very nice. We were able to redeem vouchers without any problems, it was very clean, the staff is very nice despite the many people and doesn't seem stressed. We were also asked whether we felt comfortable and whether it tasted good. For a brief moment I felt like I was in a restaurant. Gladly again :)

Everything was super fresh. Everything hot. This is how McDonald's should always be. Come again.

Currently being completely remodeled. Everything is new.

More and more expensive. How can you verify the minced meat that is in the Hamburgers?

The cashier at the drive-thru worked with a smile and was very friendly. I was actually looking forward to the fries, which arrived hot but totally greasy, tasteless and soggy. Even biting into the double cheeseburger definitely didn't leave my taste buds feeling euphoric on my tongue!😬 Everything seemed a little mushy and the individual ingredients couldn't be tasted.🤢 Maybe I'm a little spoiled by the competitors' products... .

Currently, due to renovations, there are fewer parking spaces available. Unfortunately, I am very annoyed that the employee sends me from a parking lot that is also half cleared/blocked with a motor scooter so that a colleague can park her car there! and then put the scooter back to the side normally.

My food was cold. All the tables were dirty and the sauce was forgotten on my Mcflury.

I've been going to the Mc in Neuwied for almost seven years. WHY !!!!!!!! For the last seven years I've been going just to see if anything has changed when ordering my food from Mc Drive. Every time I get cold or lukewarm food. Last night on 10/7/24. In the evening around 9:15 p.m. I tried my luck again. Seriously, I got cold, not lukewarm, cold fries again and also dry nuggets. Never again, that was the last time. Maybe a worker with a hiding place should… camar…. Record the circumstances and submit them to headquarters. Otherwise nothing will ever change.

Food should be produced just in time, fries cold, Big Rip from my husband actually dry and not sour (wet wipe wasn't even needed) my TS cheese definitely looked juicier. We'd rather drive one town further. The ventilation was huge at the tables, and we weren't the only ones who changed places.

The employees are friendly, focused and even at peak times when they are busiest. The food is just fast food, but: “I love it”.

Tee time in McDonald's B9 Koblenz.

McDonalds, no better, but also no worse than others.

Prices are laughable for the quality. Brought food for over €40. The most expensive burger is simply missing. This store is absolutely not recommended

We wanted to redeem a coupon on September 27th, 2024 at 3:50 p.m. This didn't work on the first switch. The man sent us on to the counter where we pay. I showed the coupon again and it didn't work. According to the cashier, it had already been redeemed. We were not shown any goodwill and the staff became very unfriendly. As we drove away from the counter, the cashier said, “My face.” How can you be so unfriendly to customers? I'll never come here to eat again!

There were three people in the car. But the coupon for the 20 nuggets was only accepted once.

Good location, always accessible. But the cleanliness could be worked on. Some of the tables stick, really bad. Otherwise typical McDonald's

Seriously? From now on I will check every order! an absolute joke. every time there is something. I should actually go back and ask the management! always something wrong. I paid 3x extra cheese on the big mac and 2x extra cheese on my filet o fish. Both are missing cheese and the Big Mac is probably the crowning glory! absolute cheek!!!

Extra Beef? Ja Wie viel? Ja

Parking is nice You can find whatever you want

The staff is friendly and the restaurant is clean. Unfortunately, the option to order a special toy in the Happy Meal is no longer available and the Big Tasty Bacon is no longer available here

I rate fast food chains as long as they ask. Yesterday it happened again after weeks. Hunger and haste came together. McDonald's was on the side of the road, I didn't have much time. Left McDonald, hungry, went quickly. That's what the 3 points are for. But...this American restaurant culture is an insult to the word and I'm sorry...I refuse to call it food. Whether Turkish, Italian, Balkanese... I can get handmade food for 2 euros more. But as I said... I was there voluntarily and I achieved my goal.

Complicated traffic management in Koblenz. Too expensive.

I picked up food for the family last night and everything went very quickly and easily at the terminal and the food was ready very quickly. But when I got home we noticed that there were no sweet and sour sauces for the nuggets and there was no mayonnaise or ketchup in them and that has happened several times now.

OK, but the chicken at German McDonald's isn't that great.

The McDonald's on the B9 has completely crashed. In the evening and into the night the food is never freshly prepared. With larger orders, something is always missing and you often get something wrong. There are a lot of new workers there and probably haven't been properly trained. Today I ordered from McDonald's in the app, arrived at the McDonald's and they were closed. Absolutely crazy stuff like that. You have to indicate in your app that you are closed and not have people order and drive there so that it can be noticed that you are closed. Change something with the workers, they shouldn't prepare the burgers and fries and leave them lying around. The food is not fresh and cold. That's not possible, the food is already expensive enough.

Air conditioning failed… 50 degrees here, order numbers failed…. Complete catastrophe

We waited for the order for more than half an hour

It's just a McDonald's but very clean and with good fries. The ice cream machine even worked!!

You can do it! Well organized restaurant. Orders always correct. Staff friendly. No long waiting times.

The store is clean, the staff is nice. Everything that was ordered was delivered correctly, which unfortunately is not always the case everywhere. Nothing to complain about.

Very nice food and welcoming people. It's on a busy highway as well as accessible from the nearby streets so at the peak hours most tables are occupied. Spacious parking makes it even more desirable. Best choice.

Unfortunately, the outside area is often dirty and there are a lot of leftover packaging lying around. Food and drinks as usual for McDonald's. Toilets are clean.

I felt like I was at a singles party... Nobody came to my table. I sat there for about 15 minutes with my stomach growling. But hey. Breakfast is delicious 😋

The food was billed twice and there were no answers when asked for a refund.