McDonald's in Düsseldorf

There is no Mc Flurry! :( This one could have saved the night after we only saw the taillights of the Nordwestbahn and were stranded in Düsseldorf. What a shame.

My friend and I were a few times there and tried to get something to eat quickly. The service is horrible: - Two last times we have visited it while events as "Minecraft movie" and "20th Anniversary" were ongoing, so we have tried to get some presents, which we in fact didn't get. - We tried to order with a self-service machine using a card, but the system gave us an error, so we had to go and pay directly at the counter. - We also selected the "eat-in" option, but our food was packed as if we had ordered it "to go." - After searching for a spot, we sat down at one of the least dirty tables — which was still quite dirty, but cleaner than the others. - Next to us, a group of people who had ordered takeout received their meals on trays. When they complained about it, the woman delivering the food rudely responded: “Should I bring this food to your home?” The food is also horrible: - Sprite was just water with very little of sprite syrup. - My friend's burger was either uncooked or there was something inside because it was a bit too hard (we were scared to look inside). - We added a salad to our order, but it was just a pile of roughly chopped vegetables: cucumbers and tomatoes thrown together in large pieces. - The Chicken Roll came with almost no filling inside — one half was completely empty. In conclusion, I simply cannot recommend this particular McDonald's. We've never had such issues at other McDonald's restaurants — the service and food were always fine, and we always received toys or gifts during promotions without needing to ask or complain.

Hater, hater, who do we have here?

The universe doesn't have worse burgers. An absolute disgrace.

Unfortunately I can't recommend it at all. I waited an hour for my order. Then I was informed that the delivery had been canceled, but without giving me a reason. Last but not least, €1.50 was withheld for the service. Well then, meal!

Staff insult each other in the kitchen, burgers look like they fell on the floor a few times. For years you've had the worst hamburgers I know here - just bun and meat, no toppings (no onions and a hint of ketchup. Even years after my university days, it's disappointing again...

I JUST ORDERED CHIKEN BURGER AND I GOT BURGER SALAD WHAT IS THIS SHIT

Service above all else I give 20€ and as change she gives me 2 broken 5€ notes. And then when you ask if you can change them. Comes on I don't have anything bigger or other 5s. Although you could see that she still had several 5s and 10s in there. The bacon egg breakfast was a complete failure and the bacon was completely burnt. If I wasn't already on the train I would have returned it impudence

I was there today because my child wanted the Minecraft toys. I ordered two menus with toys but didn't receive one. When I went to the pick-up counter again and asked the lady (dark, straight hair, middle age and glasses) about the missing toys, she reacted extremely unfriendly and condescendingly. I didn't receive the toys and instead I was almost insulted. Unfortunately, the behavior towards me was not an isolated case; While we were waiting for our order, two other guests asked for something and were treated very rudely. One guest spoke no German but very good English; His question was not even acknowledged and he was just shouted in his face that he should learn German. Our order was packed incorrectly and I received different burgers than what I ordered. These were simply thrown into the bag and lay scattered all over the place and opened. Everyone knows that the food at McDonald's is not of good quality, but now you can pick out your own cold burgers and put them back together again. If I were the boss, I would have fired this woman long ago!

I waited 25 minutes for my order. The food was already cold and I missed my train.

McDonald’s forgot to put two toys in two Happy Meals and I paid €12 for them(

I ordered via the McDonalds app to have my food brought to my table. Actually great service, especially because the tables there fill up quickly. After a few minutes, however, a security guard asked me to pick up my food myself. While I was doing this, my seat was taken away. Luckily, another one quickly became available. The cocoa was great, the McMuffin Chicken was also delicious. However, the pancakes were disappointingly dry and without powdered sugar. I would have liked to complain about it, but didn't want to get up again so as not to lose my seat because I didn't have anything else with me. The cleanliness also leaves something to be desired. Overall, it's a shame that the table service offered is not maintained. If you offer a service like this, it should work. Maybe more staff would be a solution.

Worst McD in Ddorf & surrounding area! Want to have a quick snack late in the evening or at night while you wait in the train station and want to sit down? No way. All tables are permanently cordoned off - because they have already been "cleaned"... 😅 - or something like that. We've experienced a lot so far - but the way it is here is at least outrageous...🫠🫩

Absolutely crazy store... If you can cope with half an order missing and then complaining when you point it out then you've come to the right place. Never again, not even when I'm hungry. Then I'd better get a pretzel...

I called with a question about the game at Happy Meal and was threatened with the police. and hung up immediately. I wouldn't recommend calling here if you have a question about the food

First Time they didn't put the right morning burger inside the menu, this time they argued about the size of the cafe, even though it says grande on the order. They just don't know what service means. The Asian manager, she is the cause. Just train her manners. I worked in restaurants and know how to treat customers. She has no reason to be there.

The food was good but they forgot the drinks and they also forgot to give a few citizens. I didn't like that because I had to go back twice. They still didn't give me the whole meal and I paid for the whole thing.

McDonald's at the train station in Düsseldorf. Small space, but quite clean and there are places to sit. It is convenient that there are self-service screens (where you can place your order yourself without talking to the employees). The order of the burger is ready quickly.

It's a McDonald's branch, I know why I haven't eaten there in four years, it doesn't taste good and it fills you up for ten minutes and then you feel sick.

Zu Spitzenzeiten knappe Sitzplatzkapazität

An experience for normal travelers, especially after midnight

Wow, the food was really tasty and it wasn't that crowded

The food tasted very good and was prepared quickly. The service was also very nice and friendly.

Food was great! Fast and warm There was nothing wrong with the service, Francesca was particularly noteworthy 🫶 she had everything in view and tried to make every customer feel comfortable.

Delicious food and pleasant service, I will pay special attention to the friendly staff who treat you with care

I was in this branch today and ordered the vegan nuggets. Unfortunately, I also received chicken nuggets instead. The difference was immediately noticeable in the color and structure. For people who consciously follow a vegan diet, such a mistake is absolutely unacceptable. It shows lack of care and attention when preparing the orders. In the future, please pay more attention to dispensing the right products - especially if you have special dietary requirements. Very disappointing!

Such a shitty service I have made table service and the lady in counter just not bring my order but also didn’t inform me and didn’t even provide sugar and milk I ask for in my coffee and such small and shitty coffee weather my friend a much bigger one with paying less then me even the staff has such an attitude never coming back here never

Yes, because the staff were extremely helpful and nice.

The employees at this branch are not respectful and patient and do not prepare the order carefully enough. It is very, very crowded and there is very little space to sit.

bro so that you have to clean between hours makes sense but over 2 hours?😭 then don't write open 24/7 there 🙏 low key unfriendly staff and you often get the wrong thing otherwise quite nice

This evening I bought something to eat at McDonald's at the train station, but unfortunately I had a very bad experience because the hamburgers were very poorly made, it seemed like the ingredients were thrown away randomly. The Sprite they gave me had no flavor at all, it just tasted like sparkling water that had lost its carbonation. The fries were neither hot nor cooked well enough, in fact they were very soft, as if they hadn't seen enough fire, honestly. Tonight I was very disappointed with what I had for dinner.

Bought 6 nuggets and got 8 pieces 🫶🏻

I ordered takeaway, ten minutes later the food was given to me on the tray and I had to put it in the bag myself. It was only later that I noticed that there were only 5 out of 6 chicken nuggets in there and that my menu had been mixed up with the wrong products. The staff shows no consideration at all for the demands of the customers.

During the cleaning work in the morning, the burgers are prepared by the kitchen staff without washing your hands or wearing gloves. This is absolutely not possible 😡

This branch has been around for over 40 years and has never been as slow as it is today. The new ordering system is crap! It used to be the fastest McDonald's fast food branch in Düsseldorf. The old POS system was 100x better. 10 cash registers open, one person behind them, ordered, paid, food ready in 3 minutes. You could quickly take a burger with you on the go. Now the meal takes 10-20 minutes. An absurdity for a branch at a main station.

Even though there were a lot of people, the food came very quickly, but it was a bit soggy and there was a bad smell in the restaurant

We just ordered a Happy Meal with Plant-Based Nuggets. While we were eating we noticed that the packaging said “Chicken Nuggets” and my drink was missing. I then spoke to the staff to ask whether an error had possibly occurred. At that moment another employee (dark shoulder length hair with glasses) came from behind and shouted at me in an inappropriate tone. She explained that the vegetarian nuggets were always served in chicken nugget packaging. Unfortunately, this was not communicated beforehand. I just wanted to make sure that these were actually the plant-based nuggets I ordered. If suitable packaging is no longer available, it would be helpful to inform customers of this in advance. A friendly explanation would have been completely sufficient here. Unfortunately, the employee's behavior was unprofessional and not appropriate.

If a friend is sitting there, the security guard will remind you to buy food before you are allowed to sit down! just a few minutes, that's not possible! Other places never The security guard was arguing with a lot of people there even though they hadn't opened their wallets yet! terrible

Don't eat through Service quick (because the food isn't done) Entire store dirty and dirty whether tables or the floor

Forgot Pokemon cards 3x in 3 happy meals😪 you just want to collect them

If you're still hungry after a night out at the disco, you've come to the right place.

Ordered MCPlant and received it with beef patty! Throw it away so that the animal died in vain? No! Bottomless!

Bad service and rude security guard We stopped into McDonald’s with friends to get something to eat after a long journey. We waited 30 minutes for our order - that's simply unacceptable for fast food! We were already tired and almost fell asleep at the table, but instead of normal service we received aggressive behavior from the security guard. He came over, banged on the table and started throwing us out. Is this the restaurant's new policy? If the orders are taking so long, at least let the guests wait in peace instead of making a show of it.

It's fast food, the food is pre-prepared. So no great expectations. But it's okay, I eat there 3-4 times a week. It's also clean, although the surroundings are colorful.

Food was already cold. Order via app was ignored and not brought to the table but the employee came running to my table to tell me this. "We don't have table service here" Food came in a bag. There are no tablets here. The burgers were put together with so much love that you almost forgot about the whole pattie and fries. For an order of €13 it's a masterpiece.

Unfortunately 8 euros wasted. Since I had to wait 20 minutes for my order, which really wasn't unusual (just nuggets), while everyone who had ordered after me had already had their turn, I had to take my train and was no longer able to take the order.

By far the most remorseful McDonald's I've ever seen and smelled. It always smells like homeless people, pigeons are walking around (I wouldn't be surprised if they guessed), tables are always extremely dirty and you're constantly being begged by homeless people and junkies. In addition, there are almost never free seats because young people, homeless people and those waiting for the train, block tables even though they don't even eat anything. The main thing is that their cell phone is charged.

Out of 20 chicken nuggets they only gave me 12. Of course, I only noticed it when I got home. I guess they were hoping that drunk people like me wouldn't notice at New Year's

Good vibe yo. Lots of hippies and stuff but also a full LGBTQ friendly atmosphere. A hippie once asked for a BJ in exchange for a happy meal. Staff also really professional, didn't even look me in the eye to protect my privacy. Also smells like electricity, is pretty modern I guess Overall very cool yo (-.-)Zzz・・・・

The employee at the counter at the café was the nicest MC employee I have ever experienced, the food was neither perfect nor bad, but this employee had a positive atmosphere at the time and around the customers, best man, first MC I met at 5 Keep up the star rating with the staff.

I had to wait a very long time.

★★★★★★★★★★ ✿⭑29⭑12⭑2024⭑✿ ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ✮✮✮✮✮ FOOD⭑DRINK >>> Fish Mac Could also use a little more sauce...😐 ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ☆☆☆☆☆ CHAIR⭑TABLE => ✔️ They can be cleaned vigorously... My toilet at home is more attractive 🙁 ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ☆☆☆☆☆ TOILET => ✖️ There is one at the train station - but it costs :c ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ☆☆☆☆☆ CARD PAYMENT => ✔️ Currently the only positive thing here ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ✶✶✶✶✶ OTHER Expensive Disgusting • As far as hygiene goes The burgers were bigger & cheaper ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑

Hello today at 11.40 a.m., December 29th, 24, I was at Düsseldorf main station, I paid for 2 fish burgers with my cell phone, my number 260 came up, I asked, it wasn't there, I didn't receive my burgers, it cost €9.95, it was a shame that I was simply sent away and that they are overwhelmed and didn't take care of their little concerns, that 1 star is already too much... Never againrrr absolute no go...!!!!🥵🥵😡😡😡😡😩😩😩

Too bad, the service attitude and the speed of food delivery are very bad! He asked me to wait, but when I asked him, he was still anxious and said, "Don't you know how to read the number?" Everyone who paid later than me got their meals and waited for about twenty minutes! Bad 👎

I had to wait 20 minutes for food while everyone else who ordered after me had already received theirs. Then the chicken nuggets were not complete and cold because they had already been in the bag for 10 minutes until an employee took pity on putting fries in there for me. Last but not least, the Monopoly stickers were missing, which apparently no longer exist. But the background was still visible on my mug, so it was removed. When it came to the fries, for example, he was still there. Then of course not exactly friendly.

I paid an additional 1.2 euros for the option to add two meat patties, but the Big Mac still only had 2 pieces of meat instead of 4. I can't get a refund because I don't have a phone number.

Good morning, I had breakfast in this restaurant today and unfortunately had to complain about a meal And I had to give myself the saying because the food was stuck to the packaging I had to give it the saying you have to try it, which wasn't the case. I complained about it immediately and I don't have to give myself that kind of humiliation

The employees behind the best-selling edition were very committed. Unfortunately, it was possible to order from the machine or at the counter with the employee playing on their cell phone. When asked, the only reply was “later”.

I wish I could give 0 stars for this restaurant. I waited for more than 30 minutes without any explanation from the staff of the restaurant, while the restaurant was not crowded at 10 am (the time I made the purchase). They don't even give straws. And the attitude of the staff when I took the food was extremely bad. It's just "no have." And without "please". I'll never back there. Consider to have a meal there.

This store has deteriorated. The employee in the order issuing department wanted to collect my receipt after I didn't want to give it to him. I should tear the number at the top so that I don't come to pick up my food again and therefore get a double meal even though the number only appears once a day is awarded.

Probably the worst McDonald's I've visited, the staff is super unfriendly and the food is nowhere near satisfactory and everything is cold!

The order was prepared very quickly, unfortunately 1x curly fries were missing

In the 9 nuggets box in this juice shop there are probably only 7 nuggets as I had to learn today. The fries are probably salted with an empty salt shaker. If you want to pay full price for half a loveless meal, this is the place for you!

Chicken nuggets too spicy👎🏻makes the snot cheaper you enemies of the working class

Only had a short changeover time and ordered and paid on the touchscreen. Unfortunately, the piece of paper with the number didn't come out of the terminal. So I had already written off the order. I quickly went to the official order counter and described the problem and less than 30 seconds later I received my order from a friendly employee without having any proof in my hand. And that at the train station at that time, great!

Of course the part is in the train station, you shouldn't expect much there. Unfortunately the food is a disaster. The citizen was luke warm and the chicken was old. Really tasted like it did weeks ago.

After almost 40 minutes I still didn't get anything to eat....then asked at the counter.... I was told by the management, let's call it, that my food had long since gone out....completely for no reason and without any willingness to help.. .. someone who calls himself a managing director has no business being in such a position... I don't care about the 6 euros either, but the way he is treated leaves something to be desired... Stay away from this shop...there are plenty of other options to eat here...incredibly cheeky and unqualified..... Please for my donation...keep the money but think about what you call staff..... To be honest, I've never experienced it before... Keep your snot trash... Mag

Latte Macchiato doesn't deserve its name. No milk foam visible.

I was here this morning around 7:30am. My order appeared on the screen. The lady working put the take away bag on the table, didn't respond when asked if it was mine, the three working ladies were talking to each other, very slow work and disrespectful staff.

I find it laborious to place the order on the screen. Because I think it's better to settle it with eye contact. Because the digital world is increasingly suppressing the human! Social behavior affects us in this way! It must be able to balance itself. Both as if.

Highly crowded, limited dining space

Got the wrong burger. Instead of MC Chicken I received a crispy. Food was also cold. Thanks for nothing!

Croissant with a bite of salad, that's the edge

The coffee I got especially for the train was -> lukewarm. It doesn't work like that.

Very sketchy feeling Some hobos were standing around also the wait time was atrocious and they didnt give me the chips i ordered. Im extremly angry it cant be that hard they had enough time to think about my order when they where doing jack shit the nuggets i got where alright tho and the coke was refreshing

Considering it's supposed to be a restaurant, it's pretty dirty and the food isn't prepared properly and the food is inedible when homeless people are constantly begging for money inside or the smell catches your nose

Ordered: 1 Big Mac without onions 2 double chicken burgers 1 double cheeseburger without onions 1 ketchup After waiting 20 minutes you get: 1 Big Mac 1 fries 1 ketchup Why??????

The sauce is spread on the outside of the burger

A normal restaurant, unfortunately apparently understaffed as the cleanliness left a lot to be desired during my visit.

Hamburgers and cheeseburgers are not prepared nicely (the patties are not in the bun, ketchup and cheese hang more in the packaging than in the bun), tables are dirty, table service prefers to chat with people instead of bringing the food. Very unfortunate...

Burger size is now an absolute joke. 3 bites. Diameter a crisp 9 cm. But at least it has become more expensive. Strong

Extremely rude staff. Never going there again. The 40 minutes I was there, I saw 4 mentally unstable/ drug addicts walking in and asking people for money.

They cheated me by 10€, not professional

Cheeseburgers used to be 1 euro. Now 2.29e. 230% of old price in 10 years?

Unfriendly service at the checkout I have ever experienced in a McDonald's branch

I didn't order it through Uber Eats or in general. I ordered there today and immediately got sick etc from it!!

Staff were friendly & the ordering screen has an English option.

Complete disaster waiting half an hour for my order. How can an order go so wrong? I ordered a hamburger royal cheese with 2 hamburgers and a 0.25l cola. Well I got a big Mac, a cheeseburger and a hammer and no coke.

One of the worst Mcs in NRW. Everything is loveless. The preparation of the food, the facial expressions, the packaging and handing over at the counter, the bag is crumpled up - the main thing is to get rid of it! Coffee is a disaster, you can lick a drain. So much potential, but unfortunately it is not being exploited. As a sample example you can take Cologne main station. Top management and no matter how busy - everything goes smoothly!

The place of dirty restaurants many item and food unavailable

Nice staff, very unusual music for breakfast, a suitable place to work on your laptop undisturbed for a while

The food is the same as in the rest of the locations of this franchise but at least in this one without very friendly and attentive

Food was very good and clean but it was playing What is love on a loop the whole time I almost got hallus hhahaah

Got the wrong order mc plant nuggets were real nuggets it doesn't work at all you have to pay attention!!!

“I am sorry that I had a very bad experience with McDonald's in Düsseldorf Central Station on Sunday, August 18th, 2024 at 11:29 a.m. We were three adults and a three year old child and wanted to order three meals. Unfortunately all tables were occupied. The only table that was suitable for us was dirty. I asked a McDonald’s cleaner if she could help us. She looked at us and rudely said we should find another place. Because of this unfriendly behavior, my family has decided never to eat at McDonald’s in Düsseldorf Central Station again.”

I don't eat anything from Mac Donald. I had to For someone shopping there. There is a lot there too expensive.

The employees work like sleepy flies. The potatoes are always either undercooked or overcooked, and there is also a suspicion that the oil is not changed at all. The burgers are made haphazardly. When you ask employees to work a little faster, they start to be rude.

The ice cream doesn't taste like ice cream, the fries aren't bad, the burger isn't great.

Unfortunately, the store is completely overwhelmed at peak times. Food is just a McDonald's franchise. You had one job: serve warm. But unfortunately no 😂 Unfortunately, the branch manager was also completely lost. 🤣 ouch ouch

My order number was deleted from the screen directly after the order. I asked, the female staff said “it is not finished“ impatiently. Later I think I heard she call my number (it was quiet and not even complete), I walked towards counter, she gave it to anther costumer, so I thought I heard wrong(I didn’t). After waiting for another 10 Minutes, the other costumer came back because of the wrong order. The female staff BLAMED ME TWICE for not paying attention to the number calling. I argued, she stopped talking , the manager beside heard it all, looked scared of his staff and said nothing. They didn’t apologise for giving my food to other people. Plus, egg shell in burger.