McDonald's in Düsseldorf

The coffee I got especially for the train was -> lukewarm. It doesn't work like that.

Very sketchy feeling Some hobos were standing around also the wait time was atrocious and they didnt give me the chips i ordered. Im extremly angry it cant be that hard they had enough time to think about my order when they where doing jack shit the nuggets i got where alright tho and the coke was refreshing

Considering it's supposed to be a restaurant, it's pretty dirty and the food isn't prepared properly and the food is inedible when homeless people are constantly begging for money inside or the smell catches your nose

Ordered: 1 Big Mac without onions 2 double chicken burgers 1 double cheeseburger without onions 1 ketchup After waiting 20 minutes you get: 1 Big Mac 1 fries 1 ketchup Why??????

The sauce is spread on the outside of the burger

A normal restaurant, unfortunately apparently understaffed as the cleanliness left a lot to be desired during my visit.

Hamburgers and cheeseburgers are not prepared nicely (the patties are not in the bun, ketchup and cheese hang more in the packaging than in the bun), tables are dirty, table service prefers to chat with people instead of bringing the food. Very unfortunate...

Extremely rude staff. Never going there again. The 40 minutes I was there, I saw 4 mentally unstable/ drug addicts walking in and asking people for money.

Burger size is now an absolute joke. 3 bites. Diameter a crisp 9 cm. But at least it has become more expensive. Strong

They cheated me by 10€, not professional

Cheeseburgers used to be 1 euro. Now 2.29e. 230% of old price in 10 years?

Unfriendly service at the checkout I have ever experienced in a McDonald's branch

Staff were friendly & the ordering screen has an English option.

Complete disaster waiting half an hour for my order. How can an order go so wrong? I ordered a hamburger royal cheese with 2 hamburgers and a 0.25l cola. Well I got a big Mac, a cheeseburger and a hammer and no coke.

I didn't order it through Uber Eats or in general. I ordered there today and immediately got sick etc from it!!

One of the worst Mcs in NRW. Everything is loveless. The preparation of the food, the facial expressions, the packaging and handing over at the counter, the bag is crumpled up - the main thing is to get rid of it! Coffee is a disaster, you can lick a drain. So much potential, but unfortunately it is not being exploited. As a sample example you can take Cologne main station. Top management and no matter how busy - everything goes smoothly!

The place of dirty restaurants many item and food unavailable

Nice staff, very unusual music for breakfast, a suitable place to work on your laptop undisturbed for a while

The food is the same as in the rest of the locations of this franchise but at least in this one without very friendly and attentive

Food was very good and clean but it was playing What is love on a loop the whole time I almost got hallus hhahaah

Got the wrong order mc plant nuggets were real nuggets it doesn't work at all you have to pay attention!!!

“I am sorry that I had a very bad experience with McDonald's in Düsseldorf Central Station on Sunday, August 18th, 2024 at 11:29 a.m. We were three adults and a three year old child and wanted to order three meals. Unfortunately all tables were occupied. The only table that was suitable for us was dirty. I asked a McDonald’s cleaner if she could help us. She looked at us and rudely said we should find another place. Because of this unfriendly behavior, my family has decided never to eat at McDonald’s in Düsseldorf Central Station again.”

The employees work like sleepy flies. The potatoes are always either undercooked or overcooked, and there is also a suspicion that the oil is not changed at all. The burgers are made haphazardly. When you ask employees to work a little faster, they start to be rude.

I don't eat anything from Mac Donald. I had to For someone shopping there. There is a lot there too expensive.

The ice cream doesn't taste like ice cream, the fries aren't bad, the burger isn't great.

Unfortunately, the store is completely overwhelmed at peak times. Food is just a McDonald's franchise. You had one job: serve warm. But unfortunately no 😂 Unfortunately, the branch manager was also completely lost. 🤣 ouch ouch

My order number was deleted from the screen directly after the order. I asked, the female staff said “it is not finished“ impatiently. Later I think I heard she call my number (it was quiet and not even complete), I walked towards counter, she gave it to anther costumer, so I thought I heard wrong(I didn’t). After waiting for another 10 Minutes, the other costumer came back because of the wrong order. The female staff BLAMED ME TWICE for not paying attention to the number calling. I argued, she stopped talking , the manager beside heard it all, looked scared of his staff and said nothing. They didn’t apologise for giving my food to other people. Plus, egg shell in burger.

Since not a single ice cream dish was available during my visit to this exquisite location, I don't feel completely respected as a customer.

“Big” Mac. Smallest patties ever on a burger. Really sad for the price.

Smart menu taken with you Fries were only half filled Half price half portion

As always good. The only thing that bothers you is the smell of the incoming trains, which you can smell all the way into the store.

Ice cream machine broken, please fix it then maybe more stars 🫶🤗

Everything was extremely dirty at 6.30 am. Toilet practically unusable, ordering was not possible because the computers were supposedly updated. Customers stood in the drive-in for 30 minutes and drove without breakfast. It really couldn't get any worse.

Bad service, bad operation, bad app where payment doesn't work at all. Packaging and drinks cups very poor quality. The cup doesn't last 30 minutes until it gets home. All in all very bad everything. Never again.

Terrible terrible people, my train was delayed by an hour and I was dozing off and they would check the tables every 15 minutes to see if I had reordered. The janitor told those folks that I had ordered something a while ago and they were asking me to leave

How difficult can it be to put the sauce you ordered in the bag with the fries?

The breakfast cannot be beaten in terms of poor quality and inedibility. The melted plastic cheese was completely in the paper and not on the toast. I actually tried it a second time and threw everything in the trash. The employees are constantly in a bad mood and unhelpful. Drinks are not full. The whole place is a nuisance.

Dingy little McDonald’s train station The smallest mcSundae I've ever had with a dollop of chocolate sauce

Burger was cold and all but 2 of the terminals were inoperable

Well, half of the order terminals don't work

7/15/24 I made a mistake with the order today and the shift manager made a lot of aggression and And be a friend to us

It’s terribly not tasty, the burger is poorly assembled, the potatoes are not tasty, and the salad portion is terribly small. I've been to many countries, but this McDonald's is the worst

The fries and curly fries were dry and old and tasted like booger, if you could put it that way. Staff was just messing around. Unfortunately I wouldn't go out to eat again

Waited over 1 hour for my food. Staff were very rude when I asked what was going on. Asked for a refund at one point, but was refused and told to wait for my food. Avoid.

The food is lukewarm/cold, the screens are mostly broken. You wait forever for your food and it's dirty. Unfortunately, after ice cream/coffee you get extreme stomach pain. I will never enter this store again.

The branch has two entrances, one small and one large. The seat cushions on the benches and seats are partially broken. My order was boxed up because there don't appear to be any trays. Other customers simply leave their trash on the table when they're finished

Waited 45 minutes, 45!!!! It's a fast food chain... that means fast. It was anything but quick. The paper from the patty was still in the big mac, I haven't seen anything so disgusting in a long time! To top it off, we waited 45 minutes and the food was cold. Never shed McDonald's dirt again

Monday morning and the employees were generally unfriendly. My order was incorrectly recorded at the checkout and I was given the wrong thing at the checkout. Almost all tables were dirty.

Paid €4 for fuel and after 99.8% it tasted like water with a little fizz

When I asked if I could get a straw with my milkshake, the answer was “what the hell, get lost” and the staff was also uncomfortably slow.

It's just bad how long they take to eat. They don't stick to the order of orders and prefer to chat behind the counter the whole time

All machines closed and apparently broken. The cashier doesn't accept the croupons and charges the full price.

It was quick. Nice. Happy meal forgot the toys but we got it after asking.

the food is good, but the staff is very unfriendly, especially the little one from Vietnam who is sometimes in the kitchen and always works the early shift. stupid cow

The store should be reported and the security removed. It's no longer nice how they treat people even if it's in the train station, it's still a restaurant!! It's better to give it a wide berth

Just no McFlurry at night, great

The double beef burger only has one layer of beef! This is a scam! can not stand!

Sorry, but that didn't work at all. Waited 10+ minutes, had to stand in line again for the glasses (to the menu) and then got the wrong order (significantly less, so I went back) only to be yelled at by the employee. What's going on here? Any other franchisee would have already been shut down. 🤦🏼‍♂️🤦🏼‍♂️🤦🏼‍♂️ I was also handed the order that someone else had already packed/unpacked.

Bad service. Typical station behavior when they think customers won't come back. Badly polite and rude staff.

MC at the main train station only goes drunk

The food came quickly. It's a good place to quickly satisfy your hunger after your train ride. But we were asked for change or food three times within 20 minutes while we were eating, which made the stay very unpleasant. The store may not be able to do anything about that, but you didn't get the feeling that any of the employees were interested in it either.

The service at this store refreshed my perception of poor service in restaurants. I was eating breakfast in a store when a thorn in a muffin pierced my throat. I was then met with very rude communication and questioning. Fortunately, it only scratched my throat. I can’t imagine what would happen if I swallowed this 1.5cm thorn. What. I left my contact information, but more than seven hours have passed and I haven’t received any response or apology from the person involved. I went to have breakfast at ten o'clock in the morning. I ate something unknown in the muffin and my eyes burst into tears. It took more than a minute to slowly get the thorn in the picture out of my throat. The store clerks here, especially the female clerk with black clothes and curly hair, were very unfriendly from beginning to end. She even said to her colleagues in front of me: She went to check another Muffin and there was nothing wrong with the sample. When I asked to take the thorn away to see a doctor, the clerk shouted at me to stop. The pain and grievance made my eyes very red. At this time, another clerk who had just arrived saw my first sentence which was extremely unfriendly: Warum weinen Sie?! In addition, I was pushed away from the counter twice by the staff who were sweeping the floor. So that he could clean the floor under my feet that didn't look dirty. I asked to talk to the manager, but the response was that I had to wait until after 2 p.m. I'm not targeting all the staff at the time. There were also some sympathetic store clerks who saw that I was in severe pain and told me that drinking a little Coke could help relieve the pain. Those two employees with immigrant backgrounds really need to reflect on why they acted in such an unemotional and disrespectful manner to an already injured customer.

The food is OK but you can hardly protect yourself there (as in other places in Düsseldorf HBF) from very aggressive begging. Even at the Berlin main station you are better protected from this. The beggars line up in front of you in the queue and constantly say HELLO HELLO HELLO, then they come to the table and ask again in such a rude, aggressive way that you just want to run away. The people of Fifty Fifty ask very discreetly and remain friendly. I've never been insulted when I said "Sorry, it doesn't work." But I have experienced everything from being spit on to very hurtful verbal violence at the Düsseldorf main station.

Last night I was at McDonald's with three friends and wanted to order food. I paid with my credit card and also had table service at table number ten. After half an hour I went to the checkout. I once asked where my food was and I showed them that I had paid for my food and that it had been debited from my account and then the employee told me that the money had not been paid and that it had not arrived is and the very dirty vomit table was not cleaned and friendly staff recommendation please do not pay with card🤢🤢😡😡

The only plus point is that the food arrived quickly. However, the child did not receive a toy when ordering, even though it was supposed to be included in the Happy Meal. And I found myself in an unprecedented attraction of generosity: they put exactly one slice of cucumber on my hamburger.

It took them 25 minutes to make 2 egg burgers and croissant

Unfriendly cold food and stupid comments from the staff

My child ordered Happy Meals in two separate days. Toys were not given by the staff.

They ripped me off yesterday, half was missing :(

The exterior and interior are clean, neat and tidy. The ambience is usual for McDonalds. Now here we go: Employees should definitely be trained in sales language and customer orientation and friendliness should be explained. A “two-word” snack language culture is particularly evident here. Examples: "Hi", nothing follows at this point, it is assumed that the customer (actually a guest, but this has nothing to do with gastronomy!) should guess what the question is. “What else?” really impressed me because I hardly expected “sales-promoting sales language.” Only the price is mentioned, without a “please” or a “thank you” when you pay the amount. This is modern sales culture! Here it seems to be asking too much to speak in complete sentences. Not to mention a smile. How would it have been right? Maintain eye contact and speak complete sentences Welcome formula adapted to the respective time Ask what you want, individually or as a menu (sales-promoting) Ask for another wish State the full amount with the currency, be it a shekel or a euro, and add one: That makes 12.99 euros, please. and so forth. Everyone should only spend their hard-earned money where they feel well served. That was completely missing here. The icing on the cake, however, was that the order didn't arrive correctly. We saved ourselves further discussions with the mentally inexperienced employee. Very sad but true!

Terrible service. Today all automatic ordering and payment machines were not working and there was no information about it. We lost time and could be late for a train. Staff knew about it and did nothing. When I asked them for help they didn’t help me. I’ve lost 400 points that I could have not use because the payment machines were out of service. Very unprofessional. I’ve bought nothing, left hungry and lost my points.

Bought expensive coffee and unfortunately didn't see that the seating area was still closed at 6:20 a.m. There is no longer any alternative for me to spend time until departure. Other guests with food in their hands felt the same way.

Fries were already warm, fresh and crispy. Ordering went quickly. I think it was after 130 seconds. Or ready after 5 minutes

In this place I had my first time, Since I had a lot of diarrhea from eating there, it was over quickly, but 5 stars for the feeling

Terrible. All the homeless people bothering you for money and a employee was all the time spraying some stuff. Disgusting smell

Correct H……… from Lieferando shortly before the front door they cancel the order and are supposedly closed and collect my money! Disgusting behavior

Underground McDonald's. You wait forever for your order (30 minutes), the walk-in customers are typically borderline at the central station and no one in the store cares about it. The food is typical McDonald's.

McDonald's is McDonald's. This one is constantly overcrowded and the staff occasionally doesn't like the many not-so-nice guests. Quite understandable. Food is just McD.

Royal BBQ Bacon, it's really not worth the money, it looks like a normal hamburger like it used to be. In my opinion, charging over 6 euros for this is not okay at all.

McDonald's at the train station. McDonald's is still fast food here. Very quick food preparation. TOP!!!

Unfortunately, it has now happened to me for the second time that I ordered vegetarian dishes and was handed the meat version.

Long queues to order, all self-service terminals out of service. No thanks.

Horrible. Worst McDonald’s so have ever visited.The security guard was incredibly unfriendly and unreasonable. I had luggage, left them by a table to be able to wait in line for 5-10min as all the ordering units were out of order, and when I return he is in the process of removing my luggage from the space claiming it’s been there for hours which is obviously not true. The items I received were in the wrong container which led to me returning to the window to state they must have gotten my order wrong but they said it’s correct. Not an apology in sight. I do not recommend this place, and I will never return. I hope the security guard receives this feedback and does better in the future. My visit occurred 3rd March around 4.30 AM.

Husband orders A to take away and gets something completely different.... Not recommended....🤬🤬🤬🤬

McDonalds at the train station, dirty, no space, noisy.

I ordered dark chocolate and McCafe to dine in. Bad smell was coming inside the Cafe, so we went to house. When I tried to drink McCafe, there was nothing no cream, no sugar. While ordering 1 sugar and 2 creamer was selected.

Not worth going. Someone I know got pickpocketed here. They will sit next to you, pretend to have dropped some coins on the sofa, and distract you by pointing at it and getting your attention. I have suspicions that the staff is collaborating with them as the thieves will not have known about the purse if not for the staff who served us food AND looked into the handbag as they placed the tray on the table, which has bulky luggage between the table and others who walk past us. The staff also claimed that the cctv in the restaurant is not working. We were tourists in the area and could not report to the police as we were on a tight schedule to catch the next train. Ruined our whole trip. If there are similar experiences by others in this shop, I hope you would also raise awareness by leaving a comment like mine so these thieves will not have a successful next time.

Basically a completely normal McDonald's, with completely normal quality. However, you shouldn't be in this branch at night during the week. Already at the ordering boards you are approached by several homeless people/beggars. When you sit down, people come by every 2 minutes. If you try to ignore them, they keep saying “Hello” until you respond. The people working there do nothing. Maybe there aren't the necessary staff on site. If necessary, you should invest in a bouncer or something similar. After work I just wanted to pass the time until my train arrived and I felt really harassed. I find being disturbed while eating unpleasant.

Depends on who is working there

Had special offers via app And very good ambience.

McDonalds always works when the selection is small! Staff ensure safety and cleanliness even late at night 👍

Food is ok, staff is nice however the place was full of beggars and staff allow it. We got approached by beggars 4 times in a span of 10 minutes

When we were there there was a lot of dirt and tables hadn't been cleared.

Die Option vor Ort zu essen hätten sie sich auch sparen können da es immer so voll ist. Ansonsten joah, McDonalds halt

Schlechter Service Ambiente solala Security sehr schlecht man wird noch während seinem Kaffeegenuss gebeten den Raum doch schnellstens zu verlassen absolutes No Go

انا احب اكل الطعام وشرب القهوة في هذا المكان مكان رائع وجميل والخدمة ممتازه جدا سريع جدا جدا شكرا لكم

Im Hauptbahnhof Düsseldorf war das Essen besser als ich erwartet hatte. War der beste Burger, den ich seit langer Zeit bei irgendeinem MÄCKES gegessen habe.

This place definitely needs some help.. poorly made burgers, badly packaged and terrible service.. I am standing in front of the service lady and showing her the number and ignores repeatedly for 5min, then finally realises her mistake and there’s no apology! Giving a third class service impression.. one of the terrible McDonald’s one ever visited among many countries!

Ждали поезд.Пришли в Макдональдс ..Очень вежливый персонал .Убрано ,чисто

Ein praktisch gelegener, einfach zugänglicher, praktische und echte guter McDonald's Laden - mit Steckdosen am Tisch! Könnte aber größer sein und nicht ausgerechnet 2-4 Uhr nachts zu haben, wenn man strandet, und auf die erste S Bahn warten muss.