Burger King. in Düsseldorf

I have never had such a bad experience as I did with this service. I had to wait over 2 hours for my food. I read in the app that the food was delivered even though I didn't get it, then I tried to take my payment back via Paypal, which didn't work straight away. I canceled the meal and suddenly the driver came and apologized but I explained the error to him in the app. I accepted the food and paid in cash and gave him a 3 euro tip because I felt sorry for him, but the food was cold and inedible and the cheeseburger without cheese was never again!

Bad..sorry.. The toilet stuck to the floor.. No one needs soap..well..French fries luke warm.. The outside door to the parking lot slams so loudly..thank you, don't do that anymore..

Anyone who orders here has to wait a long time - the store is severely understaffed. The store should employ new employees and if no one wants to work there it's probably because of the crappy pay, even though they're earning a lot of money.

Unfortunately, ordering online disappointed my expectations due to the extremely long delivery time. Since no one can be reached by phone, you have no choice but to wait. Other reviews also show that customer feedback is apparently not taken seriously. Unless a reliable delivery option can be offered, it is better to avoid this altogether. 👎👎

insanely slow service. staff moves in slow motion. food somehow comes out cold. no terminals to order. you have to go to the register. this burger king location takes out the fast from Fastfood. tables are dirty most of the time. sticky patches everywhere. this location is not worth the money.

After I had a complaint over the phone, it was refunded and delivered to me in a friendly and direct manner by courier. A great service

We ordered via the website, after an hour I called and they said the driver has just come and is taking the food away and will be there in 20 minutes, after an hour and a half I call again and they say it's so busy and what if I want to be able to pick up the food myself - that means I was blatantly lied to on the first phone call. We drive to the BK to pick up the food - it's just completely empty. Then the entire order was with meat and not plant-based like we ordered.

Tuesday, November 29th, 2024, around 12:45 a.m. A young man at the checkout. Excellent service, friendliness, speed and everything that goes with it. One of the best employees I was able to experience in the restaurant. Unfortunately I can't remember his name. Praise is the least the company owes him

If you could give negative stars I would immediately start. Our experience today was beneath all dignity. We ordered through Lieferando, so I've only now seen the other reviews. The money was collected, a confirmation of delivery was sent and then nothing came. After 2 hours the order was shown as delivered. But we didn't receive anything. How outrageous it actually is. Why was a children's menu ordered? Our guests then went somewhere else with the hungry children. Thanks for that

Restaurant could be renovated. Everything looks very old and run down. EC device not working. Long waiting time at the drive-in

Fast food takes on a completely different meaning here! We had to wait about 20 minutes for our food and it wasn't busy. It was good that it was clean.

The branch is ok, clean and not overcrowded. However, how are you supposed to use an app if there is no reception in the restaurant?! I had to go outside to use my app! The colleagues are very fond of children, because there were no bruises the kids got 🍨 😊

Everything just takes 100 years on site even though the shop is empty

A fairly ordinary Burger King that is characterized by particularly slow service.

Aiaiaiai, no ordering machines, staff severely overwhelmed and long waiting times. Close the thing

Being of Portuguese origin, the Russian translation at the terminal is not well done. In addition, I find this restaurant not very inclusive, particularly for goats at 50% AC130 combat helicopter. Otherwise regarding the meal, the chicken dips and fried onions were not cooked and their macaroni burgers were disgusting. I find myself in indigestion on the not very clean toilet of this restaurant m… I wish good luck to the person who will clean up the trace of my passage

Super slow service. Was at the front of the line with people chatting during a non busy point for over 10 minutes and then just left.

Drive to the drive counter, place your order. Repeat your order, only strangely everything other than what you ordered! Then you can't change/cancel it, so I'm forced to pay for what I didn't even want!

Probably the worst Burger King I've ever been to. No self-service. Checkout staff are overwhelmed. Something was missing from all menus, e.g. B. Toys, ketchup, dressing and cutlery for salad. We had to go to the checkout 3 times. There were rude reactions and no apologies. Were very disappointed!

Nice employees but long waiting times and no machines

I ordered at 10:16 p.m. and then at 12:16 a.m. I received a notification that my order had been canceled and the restaurant was now closed, an absolute disaster, I've never experienced anything like that

Wait time for 1 ice cream about 35 minutes Help was missing when eating. Unfriendly answers.

Too few employees, too many guests. There isn't even a self-service kiosk. This means you can also stand for a nice 30 minutes. This food has nothing to do with almost!

Unfortunately you can only order there via the terminal. This is not good for older people. But unfriendly and inappropriate. If the nice man hadn't helped me, I would probably have left again like I did last time. FYI The lady couldn't speak German Very sad.

Very clean and freshly made fries and burgers. Really great for fast food!

Collaboration today 00.42 August 14, 2024. said he had my time to take an order

Unbelievable, I've had the problem several times on site, and the wait was too long and something was missing every time. And what was ordered today and what was missing was missing and the driver left straight away. So I can't trust you anymore, sorry.

The employees' main job: sorting trays and pushing them back and forth on the serving counter. Cold food - no problem, it's available here!

Super nice, competent staff and the food tastes great. I am very satisfied with the service

Unfortunately very incompetent, overwhelmed, poorly organized. All this while there is hardly any activity; in the drive-in you always have to stand to the side because it takes so long. This all happens regularly, I can't explain what they're doing...

The citizen's bread must be fresh?

You know the chain. It was delicious and clean here. I have the feeling that at Burger King it always takes a little longer to prepare, but in the end you quickly forget about it once you receive your order. The only thing we really missed was the ordering terminals. Otherwise great.

Delivery was terrible after 2 hours, no food, no message, nothing. Really bad. Let's see if the food still comes. ... absolute bottomless impudence. This shop is a case for Wallraff. 0 stars.

Unbelievable, we waited about an hour. Only one cash register open. Cola on the floor in front of the cash register. Fries cold. Half of what was supposed to go into the salad was forgotten. Seats all full of food, onion rings just cold and rock hard, probably been in the deep fryer twice. Only 3 employees in the entire restaurant. Just bad, the restaurant should close.

If you order from Lieferando it will be very late or they don't have drivers

Do not go to this location or order anything! Be careful, they are extremely slow. In the restaurant it took about 40 minutes just to order. Although there were enough staff, they seemed disorganized and most of the staff were just standing around. I've been there twice and both times only one ticket office was open, resulting in a long queue. After I finally ordered it took another 20 minutes for the food to arrive which was disappointing in quality. If you order delivery, prepare to be disappointed and possibly scammed. I have ordered at least three times and each time the food took over an hour to arrive, often in poor condition. Last time it took two and a half hours and the order was incomplete. The delivery person didn't speak a language I could understand well, but I eventually understood that half of the items I ordered were out of stock and I should call the restaurant for a refund. The food was cold, incomplete and did not correspond to the order. I tried calling the restaurant several times over a week but no one ever picked up. There is no real customer service so I wrote to the contact I found and received an apology but no refund. Despite repeated attempts to contact the restaurant, I received nothing. Burger King essentially stole about €10 from me and the entire order was inedible. Avoid this place at all costs.

Unfortunately this BK location has consistently contradicted the "fast" part in fast food, sampled multiple times over several months not to generalize from a one time incident. Drive through can take 5 good minutes just to greet you and take the order, followed by 5-10 minutes of waiting for the food or just a drink. I don't know if they are understaffed or just very slow, or both, but there's definitely something wrong when I keep the window open for many long minutes to place the order, and all I get is ignored and rain in the car. Sorry, but the slow service prevents me from coming here again. If I want to wait 15 minutes for a burger, there are plenty other places that make better burgers at similar prices.

We first had to wait 20 minutes at an empty checkout with only one other customer standing at it. Then we were served by a cashier who didn't understand German properly, had to hear everything 5 times and didn't know the terms of the common menus. Ordered and went to the table. Greasy, partially dirty and the food was piling up on these return carts, which attracted a flock of pigeons that spread everything across the floor. After another wait that wasn't short, the food came - it's Burger King. It doesn't taste any better or worse than anywhere else. During the entire time I was there there were a maximum of 3-5 customers, all of whom had to wait forever because the entire team only consisted of 3 people. The cashier cleaned, operated the drive-in, prepared food and collected the cash at the same time. But it was still friendly. The service was a real nil, the atmosphere wasn't nice (pigeons) and the food was just standard. Yes for takeaway but not eating there again.

I ordered around 6:30 p.m. and it said it would arrive at 7:18 p.m. It's currently 8:10 p.m. but we still haven't arrived, which is taking a long time

Very clean and food was also freshly prepared. There are more than enough parking spaces available.

Ordered food, waited a long time and part of the order was missing. Nobody answers the phone either. Never again

not recommendable. Order arrived cold and not complete. When we called, they simply hung up when we pointed out the problem. It's getting worse and worse

Getting worse day by day. Unfriendly staff, fries come 10 minutes later. Orders sometimes don't end up in the kitchen.

That would be a reason for me not to give a star at all. Finish the order and forget to recommend the most expensive burgers

Catastrophe for a single burger in 1 hour, not normal

catastrophe We waited 15 minutes for them to take my order even though there was only one person in front of us. I waited another 15 minutes until the food was ready. The staff was unfriendly and spoke almost no German. Just a disaster

Food actually tastes good but it takes forever to arrive and you wait longer for the food than you actually eat

Simply too few staff. Way too long waiting time. Poor communication between staff at the front and staff in the kitchen. Wrong drink or too many drinks as observed by the customer in front of me. This results in the production of fake burgers or none at all. Sorry, but effort alone is not enough. Poor language skills, little or no German. Bad English. No, it doesn't make any sense.

If things have to go quickly, otherwise as usual.

It's about time you hired more staff. Waited an unbelievable 30 minutes for 2 burgers at the drive in...

No thanks. Multiple incomplete orders for deliveries. No response from the person on the phone there. Please avoid, it's a scam.

Received the wrong food because the loudspeaker system was incomprehensible and the cashier couldn't speak German/English. Instead of ordering a breakfast menu, we got a single fish burger. Strawberry milkshake is vanilla milkshake with strawberry sauce on top.

This is the third and final time we have tried to order here. The cancellation came twice after 2 hours of waiting. Once the food arrived after 2 hours and only one was displayed. Absolute impudence. On site, the staff is constantly busy doing something other than working.

It was very clean and cozy. Thanks !

This BK is managed by the franchisee “Schloss Burger GmbH” in Hamburg! My complaint was submitted there in detail by email, which was responded to very quickly and I hope that this BK improves. All 5 stars to Hamburg for that!

I've been here several times in the past and it was often catastrophic (waiting time etc) Now I can say the opposite, the store was suddenly full and the shift manager (Yamen) still handled the whole thing confidently and quickly.

Very unfriendly, disrespectful, food was served incorrectly 3 times in a row and the food was cold.

Juice shop, slow food instead of fast food

What can you say? Long waiting times (no it wasn't full), staff can't say hello, thank you, please and if you get all the burgers in plantbase even though you didn't order them, that's of course the point... what was the point?! On the whole it's just as much of a dump as all the other fast food giants but we go there anyway.. Conclusion it is just as bad as in Frankfurt or Gelsenkirchen, at least you can rely on that✌️🙏👌

Ordered online, never delivered

Absolute catastrophe with 2 children standing in the drive-in for 20 minutes and can't even order, she said for a moment, no one said anything more. The two cars in front of us can't get out.

Unfortunately it's no longer what it used to be.

The food is hygienic and the employees are nice

Not so fast food. Became extremely slow

Solid Burger King. Food was tasty (had the plant-based Big King with fries and a cola). The service was very friendly and it was clean.

Well, I don't know what's going on with Burger King at the moment, but this is the second time I've ordered via Lieferando, they say there's a waiting time of over an hour and after 1 1/2 hours there's still nothing there. The store cannot be reached by phone - it was the same way the first time, except that at some point the first time someone answered the phone and started moaning into the microphone in a high-pitched voice (disguised) and then hung up. Why do you have to be so disrespectful with people's time and money? It's not like being hungry and waiting - if it takes longer, you can communicate that; but just don't answer and the customer who has already paid remains in the dark? Cheers meal...

Just got a hot brownie via drive by and the service wasn't friendly and didn't even want to give me napkins. It's May 20, 2024 and it's 11:35 p.m. The lady was a bit dark-skinned, which doesn't mean that I want to describe anything racist here, but it felt like the lady had to do everything as a counter service and even ran into the kitchen from time to time. The staff isn't getting any better I don't know what happened.

I don't understand that there are what feels like 30 people in the store but only 2 employees wait 40 minutes so you can order plus 30 minutes waiting for food take care of STAFF

About 30 customers in the store can't get anything done, they've been waiting for an hour and the citizens are also pure garbage

The service is terrible, the staff sells something completely different from what you order, then they themselves issue a refund without explaining anything, the restaurant itself looks more like a homeless shelter, the restroom is also dirty. The food is prepared horribly, the nuggets are overcooked, the burger is also squeezed carelessly. We won't come here again.

The cheese on my hamburger was completely missing. There was no ketchup in the bag either. And Payback points somehow didn't work either. However, we only saw all of this at home. NEVER AGAIN. So much for Citizen King!!!

Waited 1 hour until we could place our order and I even got the wrong burger, fries also tasted a bit old. It was almost midnight, but still no excuse.

Caution!! Worst store you could ever go to! Only a few products available. Way too long waiting times!

Best zero stars!!!! We were over 00:03 a.m. now it's 00:32 a.m. the woman on the intercom suddenly left and isn't there yet!! She came back for 2 seconds when she finally wanted to take our order, suddenly some citizens were no longer available so ridiculous!!!! Now it's gone again. When we drove up there was a car that had been standing there for over 20 minutes and the Burger Kind was absolutely empty, what's that supposed to mean????? Hire enough employees, it doesn't get any more outrageous!!!! PEOPLE please drive 2 minutes further to the direct competitor!!!

Last night at 9:30 p.m. I wanted to grab a quick meal from the drive-in on the way home. 2 cars in front of me... After ordering, I waited in line for almost 30 minutes because there was no way ahead of me. When I finally arrived at the counter, it took another 15 minutes until my menu (no extra sausages) was handed out. This is not acceptable. When asked briefly about the waiting time, the lady reacted irritably and left the window counter. The burgers and fries as well as the drink are impeccable and fresh.

CAUTION! What's so hard about delivering a COMPLETE order??? For the AGAIN time an article was missing. This isn't funny anymore! Use your hands if you can't count!

Fair price/performance ratio for food. Pleasant employees. Unfortunately, the team is usually understaffed at night. Especially on Fridays/Saturdays

My best friend and I have decided not to enter this store again. Firstly, the waiting time is just too long and it takes over half an hour. Secondly, the service just doesn't really listen when you order. And things that you ordered are missing. And then comes the excuse that she worked for 8 hours and unfortunately missed it. Sorry, I also go to work for more than 8 hours and that's not an excuse you can look for. You can fool yourself. And while you're waiting, you can have a coffee chat or get old. And the food doesn't look appetizing either - you pay a lot of money and then you get served something like that. And the covering is simply very economical. Then I'd rather go to Düsseldorf Hauptbahnhof Burger King and know that it's 100 times better than Erkrather Straße 207

Poorly trained staff also appear to be understaffed and language barriers are noticeable, long waiting times despite fewer customers

Having to wait an hour in a “restaurant” for “fast food” is a new peak. Unfortunately in the negative direction. It doesn't get any better when used trays pile up on the tables because the tray carts aren't emptied. The staff probably can't even do that much if there is complete understaffing.

Not good at all. Orders are accepted too slowly. If I could, I wouldn't give a star at all

SERVICE -1 INCREDIBLY BAD! AND WHY DID I HAVE TO WAIT 40 MINUTES FOR THE MOST POPULAR BURGER??? WILL NEVER GO TO BURGERKING AGAIN!

Super nice workers normally, today unfortunately Sabera Alam was super unpleasant. I once said a menu wrong while ordering and she got very angry just because she had to cancel it. That was before the order was finished, meaning nothing had been paid yet. I hope she can be nice like the rest of the workers here.

Stood there for what felt like an eternity, being smiled at nicely and completely ignored by the drive-thru customers. Four drive-thru customers had priority. Unfortunately I don't have the time.

Abnormal delivery time at Lieferando, your driver can ring the bell for a long time, I cancel the order!!!!

Thursday at 00:50 Employees probably don't sell anything so that they don't miss their bus, I've never seen such an impudence in my life, employees. Everyone was rude.

Opening time is until 01:00. I went to the drive-in at 12:30 a.m. and was rudely told they were too busy and I had to wait. I said okay. After fifteen minutes I finally went in and the staff was just overwhelmed and wanted to call it a day. No more orders were accepted for 10 minutes and finally the customers were fobbed off with the fact that the corresponding burgers were no longer available. There was trash in the parking lot, trays and trash on the tables everywhere. Rarely have I experienced such a bad branch. If you want to eat something late at night, you should go somewhere else.

Fresh burgers are available at half past three at night!🍔

Aahh Real dirty shop I ordered Bacon King and got Big King and when I told them that they just said to me that I didn't understand and it was my fault. Yes, of course, not even a replacement Oda, what if Dan wants to pay again for ripping me off... dirty shop, all I'm saying is... I'm super disappointed.

Every now and then you just have to have Burger King. I think the meat is much better than at McDonald's and the chilli cheese nuggets are just nice

Mar 23, 2024 12:30 am I've never seen anything like that, I've been here since midnight and had to wait half an hour to order even though there were only 2 people in front of me. In addition, no employee actually works here. Nobody is standing in the kitchen and working. Don't go here if I don't want to wait 1 hour for 2 burgers.

“This place overall isn’t bad, it’s near the gym, but the staff is really slow and can’t explain things properly. There’s no order display screen, poor ventilation, it’s very stuffy, tables aren’t clean, there are sticky parts on the floor, and a bad smell.”

No trash can in the parking lot. There is always rubbish there.

The staff is unqualified, unfriendly and extremely overwhelmed with simple tasks, which is why ordering via delivery always results in the same thing: You order, wait in vain for over 2 hours and if you're really lucky the phone is switched on and you can cancel the order. The shop itself is desolate, it feels like it's the only non-renovated store in the city. The customers are also often unpleasant, the parking lot is often used for meetings of the crème de la crème of full-time asis and freestyle rappers, so much so that when you enter the property you don't feel like it anymore. And you should leave it at that, just give the branch a wide berth.

I ordered food via BK App. Two hours later the ordered menu arrived. The courier was very nice, but I won't order anything there again. Two hours of waiting time with a 10 minute drive to my address is not acceptable. This is probably the result of stinginess for staff.

Everything tasted good, the whiskey Bürger was the best

Unpacked the food at home and didn't get what was ordered and also paid for extras that weren't put on the burgers at all.

Good things take time.... After a good 30 minute wait I was able to place my order... after another 10 minutes I received the order...

This restaurant should be closed urgently!!!!!!!

Always friendly, helpful staff compared to many other fast food restaurants. The food is always freshly prepared and the fries are hot and crispy and the burgers are appetizing. The absolute blast that will put a smile on your face even in the rain and cold is the chocolate brownie with ice cream. Mmmm! Yummy! Here I don't have to spend half an hour fighting with a terminal, but I can talk to a person. The staff are all very accommodating. The tables are always tidy and clean, and the behavior of the guests here somehow stands out from the otherwise often ruthless average. The outdoor area and the clearing station are also regularly cleaned up and emptied and the toilets are also clean. This branch stands out from other branches. If the food has really gotten cold here because you were having a lively conversation, there is even a microwave here. Thanks to the entire team!