Burger King in Düsseldorf

Burgerking as you know it is the same everywhere in the world

About an hour after it opened, someone came to the toilet entrance and demanded money from visitors for access.

Unfortunately, as a guest I had to pay to use the toilets.

Aggressive cleaning staff if you want to go to the toilet.

What can you say, I'm thrilled! Really authentic! Clean, you can eat off the floor... Friendly, simply accommodating and nice... All the food is really hot and fresh! And the other guests.. Nobody begs, nobody is loud, nobody is drunk. Super!

Whole family sick (vomiting) after eating burgers at this branch.

They demand money to use the toilet, and if you don't have cash or refuse to pay extra to use the toilet in a restaurant - which is completely illegal - they resort to violence, screaming and pushing. Worst service ever. Never again. They charge you to use the toilet, and if you don't have cash or simply refuse to pay extra for using a restroom in a restaurant—which is completely illegal—they resort to violence, shouting, and pushing. Worst service ever. Never again.

A great place with great service!

The onion rings were worse than those in Turkey, we couldn't eat them. Hamburgers are okay.

I ordered from Lieferando and a burger was missing and I called them 3 times and said we would deliver your burger in a few minutes and nothing arrived and the employees are also very rude

Food, well, like everywhere else, but the fact that you have to pay for the toilet is a disgrace, even if you don't have a cash register you can't use the toilet

The food was very cold, fries were very disgusting, were really meaty and the burger was also cold.

They do not give sauces when ordering

The reception leaves something to be desired.. Ice cream without much taste... The most deplorable thing is the story a light bulb blowing at the entrance to the toilets, according to the lady who manages the entrances to the toilets it has been 3 months that she declared, but still nothing has changed, she is in poor working conditions, doesn't see the light of day because the toilet is in the basement and has to deal with an infernal light bulb right in front of his eyes all day long... I advise you to take care of the people who work for you, it's the MINIMUM!!! Miserable !

For toilet you have to pay €0.50!!!

Still a good alternative for quick hunger pangs. As is now usual in the catering industry, the quality of the food and service varies greatly. On some days you could definitely rate it with one star, on others you could give it five. Overall, three stars for me.

Very convenient at night, but the toilet service doesn't work at all. One of us was tackled against the wall by the cleaner because as customers we didn't see the need to pay extra money for everyone. Actually 4 stars, but the toilet thing isn't possible and then bodily harm? "Passionate customer service"

So...what can I say? One of the best Burger Kings. The staff was very friendly and nice and not at all stressed or annoyed or anything else, which I find very remarkable since the Burger King is right next to the main train station where there is of course a bit more going on. However, the location doesn't make the ambience so good. There are often a few strange and homeless people in front of it but the shop inside is very nice. The food was very hot and fresh and it came very quickly, which is something I have never experienced at a Burger King. If you're hungry every now and then, you're well served here.

Some rude woman works there and it’s 50 cent to go toilet

I pay €15 for a menu but the staff say you have to pay extra for the toilet.

You have to pay 50 cents to go to the toilet.

Best zero stars!!! Found a hair while I was eating, Disrespectful employees!!! Mc much better

There was a lot going on in the store, but it wasn't crowded yet. However, the tray cart was not emptied for at least half an hour.

Große Katastrophe!!! We decided to go to Burguer King for dinner (before going to a kebak or any other restaurant that you can find near the station) and try the Chili cheese burger and the Tortillas. I WILL ABSOLUTELY NOT BE COMING AGAIN. Fast food No, Next thing. 0 INFORMATION 0 RESPECT. I also work in Gastronomy in Altstadt. And I think that if I order at El Kiosko and it asks me To eat at the restaurant or To take away and I say: TO EAT AT THE RESTAURANT!!! The thing is that at the moment after waiting for my food I was informed that in 5 minutes they were going to close and not that after taking the first bite of the food THE LIGHT went OFF directly without saying anything and I WAS IN THE DARK and a woman behind me foreigner screaming FREIEABEND! WAS? When my partner gets up, the answer is: If he doesn't go with a tray... AHH... His House or to Worringuer Platz to eat it). Madam, If you worked at My restaurant I would give you the Kündigung and FREIEABEND ABER FUR IMMER! Null Respekt und totale Geldverschwendung. Danke👍

There is a payable toilet. If you don't find the toilet near the train station, you may try here.

I couldn't finish the chesseburgers!!! The bun was dry, tasted old, the patties were so thin and tasted disgusting!! Absolutely no recommendation!!

It was very cheap and really okay for the price (€4 for a menu consisting of a burger, fries and a soft drink).

It's okay, you can go to normal Burger King. Negatively the toilet costs extra. It wasn't customer friendly.

Use of the toilet for paying customers only for cash. Unfriendly staff and when you warm up your food you are asked for cash

The best burger store in Düsseldorf

Typical city centre outlet, the order was quick but was wrong!

Standard Burger King at the main train station, no unrealistic expectations, standard food quality. The staff is rude, abusive and very unprofessional, but the food is ready quickly.

It was very loud the whole time, there was no bacon at the whopper bacon and the cleaning staff at the toilet insisted that we pay extra because of some "corona" regulation even though corona has been over for over a year. We'll never go there again! !!

There is nothing wrong with the food and service staff. Quite the opposite of the cleaning lady. Had demanded that I pay 0.50 euros. After I shouted a clear no to her several times, this woman became hysterical and abusive. She didn't want to and couldn't understand my explanation that there was no "obligation to pay" in Germany. Screaming, she ran after me almost to the sales area. Maybe Burgerking should avoid such people, or at least explain German law to these people. Conclusion of the incident: Cleaning lady rude and insulting. No insight into their intrusive misconduct!

They demand money to go to the bathroom even if you bought food from them, the burger was cold, dirty tables, not recommended.

One of the better Burger Kings! 4/5 from me

Half of my food didn't arrive and then she can't even answer the phone. Get dry churros

Food is good, freshly prepared, probably quicker too. Almost everyone was friendly. However, when I wanted to go to the toilet, I was asked for 50 cents. After being told that as a customer I had to have free access, she started screaming and went with me to the toilet, saying that I wasn't allowed to use the toilet and that I had to show the receipt must.

For burger king was very good. For eating burger it was ok

Food was ready quickly, I think that's the standard in a fast food place. Food was paid for and no longer visible on the display after 8 minutes. When I briefly asked the person who called out the order numbers more or less enthusiastically, he was answered with the words "It's been here for ages...". I'm probably too old if 8 minutes from paying to picking up... takes forever. Food was okay and good as usual for fast food. Either you call the numbers clearly and loudly and all of them and not just sporadically... An electronic announcement would be great...in German/English perhaps...that would definitely be better. Sorry for the long review...just had to get out after staying there today.

Worst service I have seen in my life. Waited 35 minutes for 4 cheeseburgers. Employees prefer to chill out with drinks and chat the whole time while the store is packed.

Totally normal burger king. Despite the fact that it is currently completely full due to the European Championships. You get your food served quickly and neatly. The tables and the dining room were also clean and tidy

So to ask us 3 euros per person to use the toilets, even though we were guests in the restaurant, is an impertinence. In addition, the toilets were very dirty, had an intense smell and there was no paper or soap. Toilet cleaner was pushy and surreally rude. The employee behind the counter also simply called me by my first name and said in a rude tone, "Hey, go over there!" During the ordering process, the employees preferred to chat in person and ignored us. We ordered to eat here, but everything was given to us in a bag, without a tray. When I asked to correct this, the bag was snatched out of my hand in annoyance. I was also given Cola with sugar even though I ordered Cola Zero. I eat a ketogenic diet (no sugar, no carbohydrates). My body therefore naturally flew out of ketasis, which took a week to correct. That means I can never order anything here again if you don't get what you ordered. They could have also told me if Zero was gone or something like that. My friend was missing the dip and a pack of nuggets. Employees also play on the dirty cell phone display and then prepare the fries. BK you used to be better, what's wrong?! I would be interested to know who the boss is here and why the conditions have been so miserable for some time and apparently remain so.

As a single person I ate there for over €12. Then as a paying guest you should also pay to use the toilet? The cleaning lady also shouts loudly afterwards. The cleanliness left something to be desired about half an hour after opening

Great value and flame grilled burgers. Much better than McDonald's.

Food was ok, ordered from the machine. It took some time until our food was ready. Tables weren't really clean, but the cleaner kept pushing the metal chairs across the floor with a crazy noise. Does not have to be.

The iced tea tasted like an attempted assassination. The fries looked like they were three days old and... To top it all off, you should also help finance the toilet attendant so that you can go to the toilet. What exactly is French fries sauce? Even after extensive research, I didn't understand why you can't call it mayonnaise? Does the manager actually drive his well-deserved Maserati now? Why do I now have to take out a mortgage to buy junk food?

NEVER AGAIN BAD CUSTOMER TREATMENT ONLY PROBLEMS CUSTOMER SERVICE IS VERY AND FRIENDLY

We do not recommend Burger King. On the way home we decided to go to Burger King for the first time. Placed an order and returned it quickly. We were in a hurry and didn't pay attention to what was there. It turned out they had placed a completely different order than ours. And less than the amount we paid for! We do not recommend Burger King to anyone. On the way home, we decided to go to Burger King for the first time. We made an order, it came quickly. We were in a hurry, didn't look at what was there. Turns out they put in an order that wasn't ours at all. Yes and less than the amount we paid for!

We were there June 1, 2024. Food was okay, but unfortunately it was quite full and we couldn't find a place to sit at first. A few people immediately "reserved" a vacant large table with 1 person, while the rest of the group lined up at the order columns to order first. They didn't let us (2 people) sit, even though we were looking for a free seat with our picked-up order. But unfortunately Burger King can't do anything for these customers... After standing for a few minutes we found a place. Luckily the food was still a little warm, but unfortunately not hot anymore. Since we were now sitting and it was raining outside, we ordered a second round of food. I didn't like the fact that you HAD to pay 50 cents to use the toilets. I thought that as a paying customer in a restaurant you were allowed to use it for free. If we just wanted to use the toilets without ordering anything, I could understand it. I had asked the toilet attendant that I was a paying customer and she then pointed to a white sheet stuck to the wall which said that special disinfection measures were being used in addition to normal cleaning due to the Corona pandemic and that the 50th Cents are for maintaining these measures or something. But I don't see why I have to pay for it as a customer. The other restaurants can do it. I won't go to this Burger King again. Too few seats, use of toilet not included. Prices have gone up everywhere but in another restaurant I'm pretty sure I won't have to pay 50 cents extra. I just eat healthier. PS: I read the other reviews. Apparently an outside company was hired to do the cleaning, and they probably don't do the job well, but they vehemently demand payment. And reading about how disgusting the employees are when they don't wash their hands between the checkout/accepting money and touching burgers with their bare hands and picking their noses, I now feel sick. That's the last time I'll go to any Burger King. overpriced for what you get and this branch in particular is terrible because of the 50 cents for toilet use. Never again.

I find it outrageous when a guest has to pay 50 cents for the toilet!!

Excelente food, bad service. It feels in the air, the Mager have behavior. He recive visits in thr place. Like a 1500 company dont allow to take pictures and the net is full of it. I dont understand

The food tastes good when you eat it, but once it's in your stomach you feel bad.

Elevator ordered apple spritzer, picked up the order and suddenly I had Coke light. On request I was adjusted "We didn't have a lift. I made a coke". No goodwill, great!

Very rude staff in the service area very disrespectful employees you buy 25€ food and because you don't have any small money you are not allowed to use the toilet service because there is a man and a woman there who put you there for money and don't let anyone in before you not paying very disrespectful to the customer I will never order food from this Burger King again and I will not recommend anyone else who wants to eat here.

A bit cramped, a bit hectic even late in the evening I found. Not very cleanly and within 10 minutes I was directly approached and asked for cash by three separate people, which... I'm sorry, I sympathise with your situation, but would I really be eating at Burger King if I had considerable money to spare? That's obviously not the establishment's fault, but it's something to be aware of before coming here. There's no wifi, but outlets you can use, so that's good. Food was great for a fast food place as well, and so much cheaper than McDonald's recently.

I had to order at the checkout because I couldn't order the burger without mayo at the machine (this is possible in other BKs. The cashier took my order completely and said "yes" to everything, then looked at me and said to me " Okay, tell me again." So I start dictating it again. After the first coupon he yells at me and angrily says "What do you want from me?" I explain it to him again. Suddenly he spits over his shoulder into the checkout area. A burger and sauces were also missing from the order.

During the (electronic) ordering process you are overwhelmed by options. The burger itself is barely warm, the bun is soggy, the cheese has probably never seen milk, and the taste is generally almost non-existent

When the Italian tells you he's open and after the musical you realize he's closed. Then it's time for Burger King. Everything was delicious.

Sunday with enough people, the country potatoes were burnt and immune. I wouldn't eat again.

The atmosphere is very stressful and unpleasant. The service is disorganized and one worker spit on the floor. I waited 20 minutes for my order and then had to confront the staff because they forgot my order...went once and never again!

Very dirty toilets! Two toilets were still full of urine, so they weren't drained. In the third, a large amount of urine and wet paper in front of the toilet. Ok, this is due to the customers. But then why is there a toilet supervisor? He was sitting on his chair sleeping. If he had been awake, he would certainly have demanded money for this cesspit.

Was harassed very persistently several times

Incompetently I ordered a cheeseburger with an additional patty.... only got normal cheeseburgers. Surprise only noticed at home... who can I get my money back from?

So I generally never write reviews. But if you want to eat here and use the toilet, you MUST pay extra. I was literally held here and basically forced to pay for my toilet. NEVER AGAIN. If this is a burgerking standard, it will never be called burgerking again for me. McDonald's is the way

The food didn't cause any problems but the toilet attendant did. I'm really negatively surprised. Isn't this man being paid by Burger King?

During my visit to Burger King today, I wanted to order plant-based chicken nuggets and even entered this into the kiosk. Unfortunately the staff didn't seem to know what the difference was and I received nuggets with meat instead. It's disappointing that the staff didn't know the difference. A total failure

The food is super good, the service is fantastic and the internet is super good

Good place near the Bahnhof and the centre good service and food

4 cheeseburgers, 2 drinks, 2 fries. Waiting time over 20 minutes. If you then want your money back, you are turned away with “just come earlier”. But the main thing is that 30 seconds later everything is suddenly there.

The staff were incredibly patient, kind, and friendly, which made my visit even more enjoyable. Despite the restaurant being full and busy, I was pleasantly surprised that my food arrived promptly. The efficiency of the staff ensured that I didn't have to wait long at all. Overall, it was a delightful dining experience!

A clean and well-maintained branch is something you rarely see at this chain. Food like in any other BK restaurant

Fresh burger buns and everything tastes great.

The food was very good but it's disgraceful that you then have to pay 50 cents for the toilet and if you don't do this you won't be allowed to use the toilet

I recently ordered from Wolt here. The burgers were just disgusting. I also had massive gastrointestinal problems for four days. It is and always will be Burger King.

Warum kann eine Person nicht auf die Toilette gehen, wenn sie kein Kleingeld in der Tasche hat? In der Nähe der Toilette steht immer eine Reinigungskraft, die Geld verlangt. Ich gebe immer Trinkgeld, möchte aber nicht um Trinkgeld gebeten werden!!

As it is near the main train station there are a lot of strange people moving around you when you are sitting there. Keep your bags close to you. Food and services is excellent.

It's the most disgusting place I've ever been. If you're waiting for your order, take a look at the back. The workers make a dirty burger. Someone worked at the checkout and then in the back without wearing gloves. Without washing 🤢🤢

Employees are unmotivated, one of them shouted at the customers. Was aggressive with my brother because my brother wanted to say that our order was given incorrectly when they gave us fancy burgers instead of cheeseburgers. Hhhhhhhhhhhhhh

It's a shame, everything has been fine so far, but today I ordered a menu and had orange juice instead of the soft drink. Until today it always worked with 2 times high C Tetrapack because of the quantity 0.4 to 0.25. Not anymore from today. Because of the system. A pity.

Basicly just as good as the food back home.in south africa

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Very unprofessional staff! My son has wheat allergy among other food allergies. I order only a patty, they gave me a patty inside the bread. I said very kindly, please, I ordered only a patty. They looked at me very rude, took the meat out of the bread and gave it back to me!!! OMG! My son could die if he eats wheat! Proven by two anaphylaxis reactions he has had in the past for eating weat. People working in restaurants should have at least basic knowledge about food allergies! The vibe was weird, my order was wrong and incomplete, and they were unhappy when I asked.

Sehr unhöflich Personal /Freiburg ist viel besehr dort / WC unmöglich in Düsseldorf

Ужасно. Ждала заказ 30 минут. На входе в туалет стоит эмигрант требует деньги, не знает немецкого. Ушла в очень плохом настроении, никому не рекомендую.

Als Gast muss man für die Toilette zahlen. Auf Nachfrage wird man vom Burger King Personal beleidigt! Der Schichtleiter meinte es wäre eine externe Firma die für die Toiletten zuständig wäre und er keinen Einfluss drauf hätte. Nie wieder dieser Laden!

My hamburger smelled of burnt oven. Meat tasted awful. I am sorry but I no coming here again.

Taste good but has small quantity

Absolut bodenloser Schmutz-Laden. Tablett vom Essen, Tische, Stühle und Boden voller Essensreste anderer. Mitarbeiter unterhalten sich lieber als ihren Job auszuführen und wenn sie dann mal essen für einen zubereiten, dann mit dreckigen Händen ohne Handschuhe. 40€ für ein Essen bezahlt, das hätte nicht mal 4€ kosten dürfen… nur noch Mecces

Перед туалетом сидит беженец и требует денег. Персонал не реагирует, типа так нормально.

Erstmal ist der Laden absolut schmuddelig und die Mitarbeiter unterhalten sich lieber untereinander anstatt zu arbeiten. Die Krönung ist aber, dass der Klo-Mann mir gegenüber handgreiflich wurde und an mir herum gezerrt hat, als ich ihm nicht sofort Geld auf seinen Teller legte, wozu ich als Gast auch nicht verpflichtet bin, wenn ich dort gespeist habe. Anzeige ans Ordnungsamt ist raus.

Die Wartezeit fürs Essen ist viel zu lang, das Essen schmeckt dennoch abgestanden und isr teilweise sehr kalt. Meine freundin wollte auf Toilette und der Mann vor der Toilette hat sie schief angemacht, darauf bestanden, dass sie bezahlen soll obwohl dies nirgendwo per Schild ausgeschrieben stand und auch keine Pflicht ist. Er war sehr respektlos, antwortete patzig und frech. Es war unangenehm mit ihm zu reden, da er anfing englisch zu sprechen um uns zu “verwirren” bzw. dazu zu bringen nicht weiter mit ihm zu diskutieren. Als ich ihm dann aber auf englisch versuchte zu erklearen, dass das Zahlen von jeglicher Summe keine Pflicht wäre, hat er abgeblockt und mich und meine freundin weg geschickt. Auf klo gehen ist ein Menschenrecht.

Most bad service I saw in Düsseldorf. Doesn't answer nicely and doesn't take nicely order. This burger king was the most bad fast food in Düsseldorf. I never go to this wrong people again. I know Burger King doesn't care, but please, people stop shopping from this similar restaurant. 00000 is to much for them .

Es kann nicht sein das man mit Kinder essen geht und für Toilette bezahlen muss?!!!! Ist doch ein Scherz und lachhaft

Wir sind gerne hier, weil das Personal sehr freundlich ist. Ansonsten ein normaler Burger King. Nach längerer Zeit gab es mal wieder eine Renovierung.

Hat einen vernüftigen Eindruck hinterlassen. Viele Bestellautomaten sind vorhanden und einen weiteren Ausgang direkt ins Kino.

War heute im Burger King am Hauptbahnhof essen war Standard nix wurde vergessen, und mit der Toilette war ich sehr positiv überrascht. Trotz Hauptbahnhof nähe war diese sehr sauber und das Personal vor der Toilette war sehr nett. Daumen hoch an Reinigungspersonal. Tische und Ambiente auch branchentypisch.

Typischer Burgerking, jedoch irgendwie schmuddelig.

Service sehr schlecht hat ewig gedauert und war dann kalt . Nicht zu empfehlen !!!

Self servis sistemi çok iyi çalışıyor. Mekan temiz masalar düzenli olarak yerleştirilmiş. Hamburgerler çok lezzetliydi yalnız peperon biberli patates kızartmasında tavsiye etmiyorum bana çok ağır geldi. Dana burger sevenler için king Royal menü tavsiye ederim çok iyi hazırlanmıştı.