Burger King in Düsseldorf

I'm a guest at the branch in Düsseldorf's old town and I'm supposed to pay for the toilet... Especially since the employee there is more interested in playing on his cell phone than keeping the toilet clean... #not possible

Friendly staff, food was good, clean inside. Good example of a proper BK experience

It was pretty dry, got Fanta instead of Cola, got ketchup instead of mayo. That gave me the rest for Burger King (last chance wasted)

Whoppers and onion rings keep me coming back.

Burger was cold, toilet costs money despite buying it

“The service and behavior of the staff was really good. We ordered a chili cheese fries, six onion rings and two small ice teas - all together cost 15 euros. This was way too expensive and the taste was quite disappointing for the price. I think it's because of the quality of the products. The fries didn't taste good at all. However, the atmosphere and cleanliness were fine.”

I went to Burger King today and ordered two large meals. Unfortunately, instead of the large fries, I only got small ones. When I reported this to a member of staff, I was treated rudely and told that they were large fries - although that obviously wasn't the case. Such behavior is disappointing and absolutely not customer-friendly. I expect better service and will think carefully about eating here again in the future.

Nothing more than fraudsters who rip off money and gave them a €50 note who thought they gave them €10

I didn’t know they had double steakhouse. Burger kings in berlin don’t have it…

The food is served fresh and hot. On my two visits, I enjoyed consistently excellent burgers and fries, surpassing those of McDonald's in quality, featuring real meat. While the preparation time is somewhat longer than at other establishments, it is justifiable given the superior quality. The restaurant was rather busy during the evening hours.

Very good and tasty. But pricey.

Toilet costs 50 cents. Reference is made to a sign that has obviously been hanging there since Carnival lol. Ridiculous

I only went to Burger King because I wanted the One Piece T-shirt. Unfortunately it was only available in M ​​😢 Better than nothing

Long wait. Pay to go to toilet. Dirty toilets. Nice burgers.

The food is good as always, but you can only use the toilet if you show the receipt. Or 50 cents. Seriously?!?

No comment otherwise I will have people on my back

For toilet gesture you have to pay €1.50! The employees are unfriendly!

Never again! Guests have to pay €1.50 for the toilet

As always, the people are very nice people

We were on a city trip in Düsseldorf coming from Belgium so we don’t really speak German. When visiting the Burger King we directly saw that the panels to order food from were closed so we had to order at the counter (not really user friendly especially with a language barrier). Me and my friends were looking at the menu when a staff member (bald guy) started shouting at us that we needed to order. We were still looking at the fast changing TVs with the options. He became more aggressive when we told him we were still looking what to get. I eventually ordered with another staff member that was very friendly. The other guy really needs to calm down or find another job. So rude! The food was ok, just like another Burger King. Going to the toilet was also a bit stupid, 50 cents to go to the toilet? Really? In 2024 we still doing this to customers that eat in your establishment? You can do way better Burger King

We came together with some friends to eat here, we were completely shocked when we saw one of the employees behave disastrously towards an Uber worker, we as customers are not allowed to see something like that!

After I have a stomach ache from eating and want to go to the toilet, I have to pay again, which is unbelievable

I ordered from Lieferando and it said that they would deliver it. This was no longer possible where I placed my order and I had to pick up my order. I called them several times and they didn't answer! After 10 times it was their turn, I asked about my order and they said it wasn't their problem. I said what we were doing now, they said it was on the way. We waited and it never came! I called again, they said they didn't have something better to do and hung up? If they hadn't lied, I would have picked up my order! Now I've paid and I haven't received an order either! The employee was really rude, cheeky and gave me wrong information!!! I have ordered many times and I have never had a problem!

“If you feel the need to get rid of the soup after eating, you are welcome to seek advice from the unfriendly waitress in the store. The food is dry and tasteless. Burger King disappointed me. There are just people sitting around who seem to have nothing better to do than harass others. For me: never again!

After a long evening we ordered burgers for over €50. I was just about to go to the toilet and the first thing I heard was “fifty cent”. You buy here self-service and have to pay for the toilet. You don't get this in any other restaurant - thank you.

Without wanting to work, you ask for one thing and they want to give you another. They don't know what's happening with the service. And on top of that, they tell me to go and take my hair in bad manners with a lacaost t-shirt instead of the uniform. First of all, they should be cleaning. a little bit the counters and the cash registers that are disgusting

It was okay, but the burger was very dry

good spots, and very comfortable environment.

Hello. Yesterday I bought two tortillas there and they tasted good. Motivation to write this review is how the employees, ego driven little boys, treated a female employee. The employee was visibly upset and was unable to defend herself due to the hierarchical undermining of these employees, so she imagined, psychologically speaking, not remaining in this position. An expression of “I'm not here at all, but in a beautiful place.” I couldn't say anything about it on site because I had to process it first. This way people are treated is absolutely disastrous and sooner or later it will reflect on you so-called men in the worst way, God bless you! And to the dear employee, if you are reading this, you deserve better than working there, believe in yourself and your ability to work for bigger and better things. I hope the Lord Jesus Christ will make a way for you.

What can I say, Burger King is actually always a great fast food experience.

I consider it disastrous that if as a customer paying for my food I have to pay for the bathroom separately, I understand that people make a living, but the fact that there is no empathy for those of us who do not carry cash is excessive.

Toilets Herr illegally charges customers a fee for using the toilets.

In the middle of Düsseldorf. Lunch under €10. The main thing is that you are full and the food is warm!! Friendly and absolutely clean!!😁

- Food is unhygienic - It's mostly Arabs who work there, who play with their beards, touch everything they can and then use their hands freely to prepare the burger - seeing that was enough for me. Canceled my order and left - it's pretty empty there too, no wonder..

Today i was hungry and i ordered whopper and was amazing nice the personel was verry friendly and kind and the whopper was verry delicious and warm and fresh normally iam always disappointed in burgerking but this one is amazing clean and nice

The fries were almost cold in Düsseldorf's old town

Why they removed the vagie king from their menu?? What about vegetarian people who loves to eat vaggie king?

Food was okay. Of course it's not as cheap as it used to be, but I don't expect it to be either. What I expect is that the toilet cleaner is paid reasonably. I generally like to tip, but on a voluntary basis. Outrageous.

Am I in a fast food restaurant or a disco? Music is unbearably loud. In addition, there have been no paper towels to dry hands for years.

An excellent burger king as always.

Staff very unfriendly except for the cleaning lady. Ordered burger without sauce, but still with some sauce on it that you can't cancel.

The quality is very fair and the somewhat haughty treatment of the sellers

We were guests in Düsseldorf and at this Burger King. Food as always good. Cleanliness was okay. But it's a shame that I, as a guest, should have to pay for the toilet. Acceptable for people who don't eat there, but no go as a dining guest 🤔

You might think that if you know one Burger King then you know them all. No, the big difference here compared to many others is the friendliness of the staff. This is really great! Many, many other branches can cut off a huge amount of money!

The food is good, Burger King as you know it. But two things are not okay. Firstly, the employees are always unfriendly. It's unpleasant, I don't expect you to wear a fake smile at all, but just being generally unpleasant spoils the customer's appetite. In addition, the digital order monitors are always locked, turned off or covered with a trash bag. You will not be allowed to submit your BK app code at the checkout. It's a shame, the app that's supposed to keep people coming back is banned by the store itself. Please improve, a loyal BK fan :)

Burgers were great, didn't have to wait very long.

Took about 40 minutes to get the food ready

Terrible, it takes an hour for the food to arrive, people who ordered later got it sooner :(

It was nauseating!!!!!!!!!!!!!!

All the ladies - from ordering to preparation and service at the table - were super friendly. Hardly any waiting times, food hot, fries crispy, refreshing towel included. Thank you!

They don't want to respond to customer requests and instead of a warm citizen they get a cold one.

Even though you ate there, you wanted €0.50 to use the toilet. Absolute impudence. The staff is very unfriendly and says that different rules apply. I would understand that with passers-by, but not with guests.

Burger King's delicious flavors are consistent from Toronto to Dusseldorf. Thank you BK DUS!

Worst BK ever. Tables and floor dirty, burgers lukewarm, fries lukewarm.

The food was ok. This Burger King branch is pretty dirty and I had to pay to use the toilet even though I was a guest who ordered shortly beforehand.

Very rude staff I dont know if it because they are racists or what, but a man tried to open the door in the women's restrooms Also asked me for money for using the restrooms! REALLY Ruined my day very bad experience

The food is really good and prepared very fast. It can sound a bit loud, but has a lot of space. A good place for a quick bite

I have never experienced such an unfriendly branch manager. We couldn't return the reusable cups, even though we had ordered them and received them. At first he stressed that he wouldn't accept them, and we still had a few from another Burger King that he consistently refused, even though they can be handed in at every branch. He then accepted the 3 that we had ordered after we showed the receipt and said I wouldn't accept the others because he said so. So such behavior is not tolerable and is not acceptable. I'm really horrified, eating here with unfriendly staff is no joy at all. At the same time, clarification is available directly from Burger King.

I don't know where to start, I was harassed in the toilet by the service staff and attacked, probably because of my skin color. There was hair in the food afterwards, the place is really bad

We were waiting at the line for order machines, they closed the machines and sent us to the cashiers. They were so rude and agressive. Throwing our trays and food, looking and speaking with us like we cursed their mothers. Being welcoming is not just saying "Hello" when we walked inside. People might be angry in their private life, but I don't care about your problems

The employees are rude and angry :'(

I am your customer with trace number 087384. I ordered on 19.05.24, 17:22:05. First of all, while we were waiting in line at the machines where we ordered, the employees turned off the machine without caring about us, and they did this when it was our turn, and then when I passed to order, your employee in a black t-shirt treated me inhumanly, his speaking behavior was after I spoke English, he threw the plate in front of me with a rude attitude. Another employee threw his Coca-Cola in front of my friend in an angry manner. Customer satisfaction is more important than the taste of the food you serve. It was the worst Burger king experience of my life, I hope the necessary action is taken.

The cheeseburger was very dry and the bun was not fresh. This was my first time here and I hope I never come back.

DONT GO HERE. I was going to the toilet and the cleaning men was looking under my door, While I was on the toilet. So I went to the manager and I was telling what happend and he didn’t Take me sirously.

The food was great but paying 1 euro for a toilet is not possible. Even though we ate in the restaurant. Also showed the receipt

I was there yesterday and saw a mouse there. Disgusting

I ordered without pickles and got them with pickles

Komplett kompetenzlos, unfreundlich und uneinsichtig Bei Problemen bei der Bestellung wird nicht in Ruhe nachgeschaut und versucht es zu lösen, sondern stur auf eigenes Recht beharrt Nicht empfehlenswert

I had a stomach ache and vomiting from the planted based burger!!!If I could I would give 0 stars. In addition, the staff is so unfriendly! I've never experienced anything like that in any other BK. If the employees hate their jobs so much, they're free to look for something else! Will NEVER go there again! Go there even though I live around the corner.

Why does anyone still eat at Burger King? Let's take a look at Wallraff... Do you seriously believe that anything has changed when it comes to cleanliness and hygiene?

Never again ! After eating the plant-based I had the worst stomach pain + vomiting. Definitely don't eat there!

Rude and impolite staff who will greet you with "If you don't like it, there's a door!" answers. After they also charged me for things I didn't take

Please go eat somewhere else if you're hungry, you'll get a stomach ache because of plant based burgers

Very unfriendly staff. That on Easter. Food was good, but staff unfriendly.

Very poor customer service from the manager and restaurant staff. They were treated very badly. Please change the manager

Paid use of the toilet even though you are a restaurant guest

When ordering, no hello, no thank you, no please, the southern employee didn't say a single word. Tuesday March 26th around 11 a.m.

dirty tables, You need to pay for Toilet and the food was not even mediocre

Today (03/12/24) I was in the restaurant. The fries I ordered tasted like rotten, musty food. After I complained and asked for my money, the employee and the branch manager immediately became unfriendly and didn't respond at all claimed that what I was saying wasn't true and that I wouldn't get my money back and that I should keep my mouth shut about the other customers otherwise he would have to close the store. I've never seen such a disgusting Burger King and I've never been served such disgusting food. I hope the health department takes a look at it!!!

Always happy, always warm, always friendly

Food was good. But Unfortunately, service isn't the best I've seen at Burgerking. Ask for more friendly employees.

Ordered wings yesterday but got Orion rings

Stop at a fast food restaurant in the old town of Düsseldorf.

Curse her and her company for what they are doing to me

Even though I paid for “nuggets with 2 dips,” I didn’t get any sauces. When I asked, I was told that he couldn't release any sauce because otherwise the inventory wouldn't be right. Ridiculous.

I paid 30 euros here, no problem, but what bothers him is the person standing in front of the toilet door 50 cents

Absolute extortion and certainly not normal Burger King prices. The cheapest menu (on February 10th, 2024) was available for €9.99 and that was actually a cheeseburger with fries and a drink. King Deals from the app were basically all rejected - I asked the branch manager about this because I had never heard of that before. He confirmed that no coupons from the app were accepted!! - pure rip-off and I have received meat instead of veggies several times in the past. I can only advise you to avoid this branch!

Bad Customer Service, would not eat there again.

the ordering desks are slow or freeze, like in all other Kings where I've been, the drink is unlimited, but here you only have the choice of a small or a large dose of drink, it wasn't crowded, but there was a long wait for the order, which ended up being lukewarm.

Better than Mac but never again

There's a man standing in front of the toilets and saying that the toilet is private and you have to pay 50 cents. Was the man at least friendly? No. Could he explain why you have to pay for the toilet? Neither. I understand it with passers-by, but not with guests.

Nice service, food as always - delicious. Must be now and then.

Unfreundliches Personal, sehr dreckig,

It was very good it’s BETTER than mac ! You can taste the meat flavor and when you’re done eating u feel good and your stomach doesn’t hurt . I used to eat in mac a lot and every-time we finish eating our stomach hurts aloooot like idk what mcs putting on the food but hell nah!!

Personal mangelt es an Kompetenz, wenn man schon eine Anzeigetafel hat um die Bestellungen nach einander aufzurufen, sollte man diese auch nutzen. So würde es das Chaos an der Kasse sparen :)

Pommes mit Käse Sauce war kalt Im Laden hätte man ruhig die Heizung anmachen können, vielleicht ist frieren gesünder?

I went with my friend and i ate veggies burger (vegetarian). It's tasty and so good.

Wir waren heute da , Essen und Service waren in Ordnung, wir müssten aber für die Toilette Eingang Geld bezahlen , und wir fanden es eigentlich Komisch , obwohl es dort keine Zahlungsautomat gab . Ein Mann stand einfach vor der Tür und hat einfach Geld kassiert !

رائع جدا مكان هادئ __ يوجد اشخاص يعملون هنا يتكلمون اللغة العربية

Vom Geschmack her durchschnittlich, bestell-Automaten sind alle defekt, nicht wirklich sauber und die Toiletten kosten auch für dort Essene Gäste.