McDonald's in Düsseldorf

DONT GO TO TOILET THERE. The cleaning guy in the bathroom looks at you underneath the door.

Food is below Mc Donalds Standard. Selected dine in but meals were packed for take out. Sign with order numbers were U/S so they called out the numbers via a karaoke machine in german only. No runners to clean the restaurant and it showed because it was a pigstine. Plenty of staff behind the counters twiddling their thumbs and looking busy. They forgot part of the order and took the full receipt at pick up. Smell of weed inside the restaurant. Security at the door was eating or smoking the whole time.

Never been to such a good MC. Everything was clean and you wouldn't believe it. We didn't sit down for 25 seconds before the order came 😅 and we had 4 menus with extra requests but everything was super fresh and as ordered! Respect to the team!

I got the wrong burgers in my order, didn't get what I paid for

Super tasty and fresh food. Everything was still hot and went really quickly. Restaurant was clean and nice and modern. Great store 👍🏼

It doesn't work at all, the employees were really disrespectful

We got a bone-dry chocolate cake for 4 euros a piece. And the cheesecake also tastes like the day before yesterday.

I wish McDonald's in England were like this, very clean, every table cleared of rubbish and the food actually looks like the picture.

Many thanks I didn't have that much money that day, it was at the end of the month And they redeemed my voucher ❤️❤️I always wanted to come here

In my opinion the best Mac in Düsseldorf.

McDonald's is actually the same everywhere. One would think. Here in Düsseldorf in the old town everything was perfect. The shop itself gets 1 star deduction for the ambience. It looked like a canteen. Unfortunately.

Sufficient terminals to order. Lots of space, nice atmosphere and air conditioning. Toilets clean. Food reasonable. Happy meal was ok, slat could have been fresher. I'll be back.

You have to pay for the toilet!

Essen Top..Toiletten Herren naja..Darauf hingewiesen das Seifenspender leer ist und voll uriniert ist das Klo trotz keine Behebung dessen..Nach 40 Minuten sollten man wischen können und Seife auffüllen.Vor allem wenn im Laden nur 3 Gäste sind ..Aber die Angestellten hatten alle Spaß .Ansonsten alles gut ..

Don’t bother using table service late at night, as even though it’ll show as available, it won’t be - so, you’ll sit there wondering where your food…when you query it, it’ll be sitting there going cold!!

If you're hungry quickly, McDonald's is always an option. Even if it is a bit more expensive.

I don't recommend this place at all. The staff is not friendly at all, they refuse to speak English. First I asked one employee why it was taking so long and how long I should wait, he simply turned away and left. Then I asked another employee who was giving out orders, he told me that only German language, and refused to talk to me, then my order was placed next to him, but he simply pretended that it was not there, and continued to give out orders that had just been placed. When he finally deigned to give me my order, he behaved without any polite manners. Very unpleasant.

Food was prepared quickly, no problems with the ice machine and clean tables.

Anyone on Bolkerstr. If you go to McD, you have to expect everything. Good thing there is security there.

Cozy place, friendly staff. Especially the woman from Ukraine 😍

There is McDonald's and there is McDonald's. The difference is professionalism. Some get the order correct and others don't. This made a very good impression. Food came quickly, correctly and still hot. Great team!

Food is different from America but chicken is tasteless. Order burgers and they are great.

Till today I was happy with the taste of the food here. But today she particularly disappointed me. The fries were terribly dry, as was the burger, there was virtually no sauce and the patties were terribly hard. Also, they forgot to add 2 sauces for me, which I only found out when I got home. In general, it's better to choose another McDonald's than this one :(

There were a lot more people because of EM, but the food was still with me quickly. As good as always.

You are literally coerced and threatened if you don't give enough money when you go to the toilet. Never again

McDonald's. I have to say that this is the most beautiful store in terms of furnishings. Just very loud, as always. Service is great.

I was assaulted by the illegal toilet guard. I told security and they aggressively threw me out. Burgers looked good I guess

It was actually quite good, but the staff wasn't that appropriate

They put a cucumber in the cheeseburger, although they indicated that there was no need to put a cucumber, the potatoes were not salted at all, the tables were very dirty everywhere, all covered in grease.

The security guards (if you can call them that) simply assault people based on their gender. My male friend went downstairs to the bathroom and was refused, I think on the basis that he was a male

The meat wasn't even cooked through, you could see the pink meat on the nuggets and the cheeseburger smelled so strongly of raw meat that you couldn't eat it! Simply outrageous

Very good but very busy on weekdays and weekends

Some terminals are defective, the monitors are defective and still just clean. Food was normal

Always clean, super friendly staff and the food is always fresh and good, despite fast food. Even though it is often full due to its location in the old town, there are no long waiting times!

The food was delicious, but the conditions were unfriendly… A pity. Otherwise, a short waiting time and everything was “clean”.

McDonald's new restaurant policy is paying off. Good and fast service for a fast food place.

App never works! No vouchers & no points! Employees super unfriendly and 0.0 accommodating. I'm very disappointed since the location changed

Pop in quickly at lunchtime for a small menu. Short waiting time, lots of free seats, warm, freshly made food.

I waited half an hour for my food, which is a disgrace.

OUTRAGEOUS!!!! I'm at 180, I bought myself food and then I was refused the toilet and told to pay 50 cents. I know 50 cents isn't the world but it's impossible and a complete rip off, incredibly disappointing from the rude staff at Mcs!!!!!!

II dispelled MacDonald, very clean

Recently I visited McDonald's and was extremely disappointed. To use the toilet you have to pay 0.50 cents. The person in front of the toilet extorted this money and demanded the money even when he showed the receipt. When I tried to explain the situation he was rude to me. A very unpleasant experience, I won't go there again and won't recommend it to anyone!

Very unfriendly staff. Today, the girl threw the order at me and turned away.

The new restaurant is out of the dirty corner of Bolker Stern! There are now displays where you can pre-order and pay, which means there are no longer any queues at the checkout/distribution. The store was clean and the staff was friendly - no wonder given the boss! 😉

I don't understand why their display monitors are always off/broken, frontline employees are there to serve customers and not shout out the numbers all day. I think it's very stressful for the employees and I'm sure McDonald's didn't think so. These are not good working conditions and ignored by management??

Super tasty burgers, nice staff, everything top.

A certain employee with black hair. She is very cheeky and rude. I asked her politely if she could wipe the table for me, and she asked me a counter question in Russian asking if it was okay for me to eat on the dirty table. I have never experienced such impudence in my life. Firstly, you answer with a language that not every person speaks, without my friend I would hardly understand what this “waitress/runner” wants. Secondly, how can you even talk to customers like that?

Good McDonalds, the best compared to the rest nearby

Much better ambience than the previous location. Service was great too. Really friendly employees work here.

Today I was served by a very unfriendly waitress. She had dark hair that was braided into a braid. She was rude and didn't want to do her job. There were a lot of people in the restaurant and the tables were dirty. When we asked to wipe the table she very rudely said that she won't do that and we could eat like that. The mood was spoiled. I hope the problem with this employee is resolved.

The service at the counter is excellent. Unfortunately, as a guest you are forced to pay immediately if you want to use the toilet. Incredibly homophobic. In a tone that is not human. It's sad for a company like this. It's not that I don't leave money for good service. And I do that everywhere. But I think demanding it is a blatant act. Sad that it is like that.

Just this digital order crap. Therefore no more visits.

What can you say… McDonalds. I just go there sometimes for nostalgic reasons when I'm kind of hungry. Service was good, food as always, unhealthy but somehow childhood. Ambience is convenient, I think that's the best word for it! 😂

Definitely one of the better branches by McDonald's standards. Friendly staff, the food is delicious and special requests have always been taken into account.

Despite being a guest in the restaurant you are forced to pay for the toilet and on top of that you are treated rudely by the cleaning staff

Food was fresh and very good for their standards. Not too busy. Overall clean but tables would benefit from extra wiping

The food was absolutely okay, like McDonald's almost everywhere in Germany. Very bright, very clean and a manager who is second to none. Unfortunately, it is rare to find such committed employees.

McDonald's is garbage food and should be banned by all governments.

Yesterday I went to a McDonald's restaurant in Düsseldorf. I tried a lot of dishes served there and my favourite is the Big Mac. Definitely recommended.

The following happened: we ordered from this store on April 12, 2024 at 10:00 a.m. Order arrived, burger eaten, everything was great! But I found a very clear lipstick mark on my fries, which I found really annoying. Someone must have had fun because of hatred towards customers or something similar (described 1:1 like this) When I called the store, I was not taken seriously at all, despite a not-intentionally-intentioned question asking whether someone could check to see if someone was wearing the lipstick in question... Result: I was labeled as a prank call, I was told in the most unfriendly manner that I should complain to the health department (follows) etc. It's a shame but this branch is now being avoided, may God protect you and have a nice day🙏🏻

Vasili best man ✌🏼 keeps his promises

They cheat on portions. If you order coffee, you will receive 30% coffee and 70% foam Don't come here if you respect yourself and don't want to be taken for a ride

Unfriendly service, you get complained about because you weren't allowed to choose the toy of your choice with the Happy Meal.

We ate there as a family. After leaving almost €60 there, my 3-year-old daughter and I just wanted to go to the toilet. The lady in front of the toilet only wanted to let us use the toilet if we paid. Aside from the fact that we as customers didn't have to pay, I even showed her that I only had copper money in my wallet. Then she seriously wanted all my copper money, but then only let my daughter use the toilet. I told her that her behavior wasn't acceptable at all and when I went upstairs with my daughter, she shouted "hello" at me several times in a really aggressive manner and I should stop and follow her. I complained to an employee and he assured me that as a customer we didn't have to pay and could leave quietly. He didn't even try to talk to the cleaner after such inappropriate behavior. Of course we didn't use the toilets anymore and went somewhere else. Bottom drawer! There are only three stars because of the food and the really lovely service staff who took our order.

The burger was good but you had to pick it up despite ordering from the table, annoying but manageable,

The ordering machine did not give any receipts and was checked and issued without any problems

It was pretty nice being there with friends and it wasn't too loud

Quite ok. Unfortunately the burger fell apart while eating it.

To ask a customer who buys “food” in this store… another €2 to use the toilet is simply outrageous.

Top mc's but it's a shame that the indoor playground was swapped for seats.

A Mac like any other. Food was hot, but there was not enough seating. Location was good. Food was good.

Good facility for McDonald’s standards, nice staff

I have never experienced such impudence. The toilet guy really has no idea how to communicate with other people. I am completely disappointed with this experience

I was a customer and was still supposed to pay 50 cents for the toilet

The waitress is not competent. This woman gave me an order number. We were talking to each other and she got into our conversation and said that we were wrong about the fact that we commented on this situation. Therefore, one point.

Crackys intercept you in front of the door. When I ordered my food, the manager or boss or something like that spilled my Coke on my food

The restaurant is very busy and the staff is extremely friendly and efficient. It offers plenty of indoor and outdoor seating, including in the McCafé area.

The store is clean but the shift manager gave us 5 minutes to sit and think about what we wanted to eat even though it was empty and there were several tables available. Very unfriendly, won't come here anymore!!!

Mc's is Okey, but the shift manager is incredibly rude. I was sitting in the store and looking at the app, while he came to me and said: order or go out. P.S the mc's was empty

Very nice new McDonalds. Nicely decorated, food very tasty and fresh. Staff very nice, right in the old town of Düsseldorf. Enough seats, fairly quick service. The only drawback was that the sockets at the table were very dirty and if you looked at them you lost your appetite. But otherwise everything was great!!!!

Tasty and great service except for the extremely aggressive toilet staff. I placed an order as normal and sat down. Then I went to the toilet and the toilet employee held me and pressed me against the chest (!) so that I couldn't get out until I paid?? Disappointing. Otherwise very nice security staff and a safe atmosphere! I recommend saying goodbye to the toilet staff that evening as they were extremely aggressive and intrusive.

I got a chilli cheese burger! MOLD WAS at the bottom of the burger and I showed it to them! They said several times that it was just flour but I said and you could clearly see that there was mold on it! That was bold. That was last time.

Chickenburger je okej, meni lično nije bio baš nešto slatko-ljuti sos koji je bio unutra. Pecivo mekano, meso ukusno. Pomfrit ukusan, slan, uz majonezu super ide. Sok je bio prepun leda, pa ko ne voli hladno, bolje da naglasi "bez leda". Poslije slanog sam jela krofnu, okej, čokoladni preliv, standardna krofna.

Also bin nicht der Mäces Fan. Aber war sehr überrascht, was für ein schöner Laden echt toll. Sauber, hell wirklich zuvorkommendes Personal und freundlich. Habe zwar nur Kaffee ☕️ getrunken...würde jederzeit wieder hin gehen😃

Wel een andere ervaring dan in België. Hier hebben ze speciale koffies en donuts en ander gebak. Geen vuilbakken maar rekken waar je de legen dienbladen met vuil kan zetten.

Typischer McDonald’s. Für die Hohe Kundenfrequenz sogar recht sauber.

Eigentlich kenne ich den Laden von früher bis heute das einzige gute ist es ist viel saubera als früh Essen 3 Sterne typisch mac doof Service 5 Sterne kann man nicht sagen Ambiente 5 Sterne besser als früh

Food was good but the whole place was dirty with a caramel mcsundae spilled on the wind

We hebben lekker gegeten bij McDonald's het was wel druk maar er was een plek mooiste vond ik dat ze ons eten brengen

The atmosphere was loud but the food was good and the service was ok and it was fun.

Burger au cranberry au top 🤤 Juste frite un peu froide

First of all I'll never give a fast food restaurant five stars just because its fast food. However this McDonald's was full and yet it was clean especially on a rainy day. We ordered at a kiosk and hurriedly played musical chairs with people to get a table. This has to be the first time at any McDonald's the food was hot the fries were fresh and no mistakes were made, and again this place was extremely busy. Maybe this was a lucky day for us but we will take it.

Hatte heute eine sehr nette Begegnung auf der Toilette ich hatte leider nicht wirklich Geld dabei um angemessen zu zahlen. Sie hat mich jedoch trotzdem drauf gelassen. Ich verstehe echt nicht wie sich Leute aus anderen Kommentaren über eine kleine Reinigungsgebühr aufregen. Wahrscheinlich die gleichen Personen die sich dann aufregen das die Autobahn Raststetten Toilette nicht gereinigt wird. Ich gehe lieber auf saubere Toiletten für die ich dann auch gerne zahle. Für manche ist eine schlechte Bewertung zu schreiben wohl ein Hobby. Kommt mal klar und reinigt eurer Klo erstmal richtig. Diese Menschen tuen mir echt leid.

Ich hatte gestern eine sehr nette Unterhaltung mit der Dame die die Toilette reinigt. Der Mensch war sehr höflich. Ich hatte zwar kaltes und nicht so leckeres Essen aber an die Frau werd ich mich noch erinnern. Keine Ahnung wie der Mensch angestellt ist aber ich hatte selten so eine coole Unterhaltung und der Mensch verdient mehr Anerkennung :)

Sehr saubere Toiletten, die 20 Kronen kosten, aber das Geld wert sind.

Eigentlich gut aber oft dreckig und die Cookies & cream Tasche ist ein Verbrechen an der Menschlichkeit

Es gab in dieser Filiale - kein - Frühstück. !!!! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Wie man McDonald's halt kennt. Man freut sich über leckere überteuerte Burger, die einen ins Grab bringen können und nimmt dafür laute, "wuselige" Filialen in Kauf, in denen man oft noch unfreundlich behandelt wird und hat trotzdem immer wieder Bock dort zu essen. Ich mag es einfach und will gar nicht wissen warum ;)

Gute Lage, Essen wie bei allen anderen.

MC Donalds halt,verlass auf gleich bleibende Qualität und kleiner werdende Burger