McDonald's in Düsseldorf

Review for McDonald's: Unfortunately a disappointing experience. We ordered through Wolt, but only half of our order was delivered. When we called the restaurant, we were rudely told that there was “nothing they could do” and that we would either have to wait for the next Wolt driver or hold out until 10 p.m. until the employee got off work. The whole thing was even commented on with a laugh from the employee - an absolute disgrace! When I pointed out that I would then request the money back via Wolt, this was simply responded to snippily with “Yes, then do that.” Service definitely looks different. Mistakes can happen, but such rude treatment of customers is unacceptable. Very disappointing, and next time we'll order somewhere else!

Point deduction for the dirty toilets. Food was freshly prepared. Everything OK

We waited 40 minutes for a fairly simple order for two people. In the end, they made a mistake anyway and gave me a milkshake instead of cola.

Became extremely expensive. Incredible. Nice employee

Most of the time it happens quickly Could be a bit cleaner

I've only been a customer once or twice a month for 20 years. Double Hamburger Royal with cheese and milkshake etc. etc. At times at the car counter. Now as a visitor. The quality was always good and tasty. The service is ok. I'm 70 and think the touchscreen ordering is very good.

When I cook myself, it tastes the same. But it only takes half as long.

Waiting more than 30 minutes and then something is still missing, so avoid this store!

Now we wait longer and longer. Unfortunately the service has deteriorated significantly

Too long waiting times almost always.

As always, something quick in between

As far as the food is concerned, I won't go into detail because in my opinion MC food is always the same, but what really sets it apart is the service and the quality/cleanliness. Unfortunately, in this branch it is very common to get the wrong dishes or parts are missing. The cleanliness could also be better. During our last visit the entire floor was sticky. Some of the leftover food was still on the tables and the carts for the food tablets were full. The staff at the counter is friendly and always tries to help you.

Is a good McDonald's had fresh salad on the burger the McRib was also okay.

We just want to buy ice cream. We have to wait 1 hour 😒

Unfavorable situation today: ordered something to pick up (including three Happy Meals) and only noticed again when I got home that components were missing. Visited again so the mood at home wouldn't escalate and the only comment was "Oh, God!" Customer-oriented behavior doesn't seem to be the order of the day here. Otherwise, this McDonalds is a pretty decent place, if a bit dirty at times. Since it's the only one around, I'll definitely come back.

The food tastes really good. We have 46 nuggets and none were missing. Promote this one chill employee with a cap and glasses, such a correct and chill guy. Helped us with the discount when the coupon showed an error message, but get rid of your shitty wasp's nest. We eat normally and 9 wasps come, are aggressive and slurp up our sauces. We changed our minds twice but new ones came along. Old McDonalds, don't be serious!

And I stood in line at McDrive again for more than half an hour. Underground

McDonald's is always full, you should take your time with the order takers but it's easy to order and pay. Clean, well it could be better. Although there are staff running around, many tables are not always cleaned. Like everything else, prices at McDonald's have gone up. Burgers are getting smaller and more expensive. But you should be able to afford even that once a month. Financially and health-wise.

The toilet and the greasy, slippery floor don't win any cleanliness awards - but Big Morning Farmer with Cappuchino Grande without milk = 3x espresso delicious and hot. Nice service and attractive furnishings.

First order: 40 min waiting time.. canceled before the time was up. Ordered again. Order accepted. Waiting time 55 minutes. Canceled before the time of 13 minutes was up. Occupancy from 2100 onwards was low. What QM means should be reconsidered here.

Female staff totally unfriendly, preferring to flirt with boys instead of serving paying customers sensibly and respectfully

My boyfriend ordered McPlant Nuggets for me, they gave him normal ones instead. He asked for McPlant. They said they would do it again, but it’s still the normal ones :) They just put them into a McPlant box. As if I wouldn’t be able to taste the difference. Literally just putting meat into a McPlant box

There regularly, but somehow it's getting worse and worse, now you're standing in front of the closed door during opening hours (7:30).

We were there twice during our visit to Düsseldorf, our order was forgotten twice and when we asked after 30 minutes whether it was still coming, we were ignored

When you think it couldn't get any worse, this store goes one better. We go there once a year to see if things have improved. Quite the opposite. It never ceases to amaze me that this MC holds up. Today we sold out of 4 burgers we ordered twice. Can happen. It's not bad either. We had the food for about 5 minutes before we noticed because we only ate the other one. My husband brought the burgers back and got the right ones. AND THE SERVICE PROMPTLY PUT THE BURGERS BACK FOR SALE. THIS IS AWESOME. 🤮

Mc drive is a complete disaster, the 3rd time!!! That something is missing. Asked specifically when handing over. Employees overwhelmed and unfriendly. Customer service is very important here...

You know what you're getting into, but at least it could be clean.

Horrible more then usual.Im getting attacked by flies.

Very long waiting time, 45 minutes, overwhelmed, a few things were missing.

Dreck überall, tausende kleine und grosse Fliegen innen, Essensreste und benutzte Tabletts ohne Ende. WC no go. Aussenbereich Papier Kartons fliegen verstreut in der Landschaft um MCD rum. Tische alle! schmutzig mit Schmierrändern und Essensreste, Mitarbeiter nur unter mehrfachem Nachfragen den Tisch abgewischt, mit einem dünnen trockenen Lappen. Mehrere Mitarbeiter jedoch keine Struktur, zB auf dem Rückweg Sachen mitnehmen und Tische abräumen. Bleibt stehen, geht man vorbei. Mündlich Bestellen Schwierig da Mitarbeiter nichts versteht. 3 Angebotene Welt-Sprachen neben Deutsch, haben nicht geholfen. Und auf dem WC gibt's sonst noch Palaver mit den Leuten die noch 50ct eintreiben, neben ihrem Lohn. GUTE NACHT DEUTSCHLAND! MCD kann überall dicht machen, bei dem Personal, Hygiene, Geschmack und Preis. Sieht mittlerweile überall so aus.

It's a shame that you have to give at least one star. The kitchen looks impossible. The tables are not cleared or cleaned. The tablet stands are not emptied, so even though you are in the store you only get one bag and are then allowed to eat on the dirty table. There are plenty of spider webs hanging on the ceilings to keep the mosquitoes away (Top) The toilets are terrible. The floor is sticky and there are no drying sheets available so you have to use the air dryer, which is far too powerful. Great, now I can drink my ice cream because I have to write this shitty review.

Minus 10 - dirty, the tables are sticky with grease and the staff is totally overwhelmed by behaving guests I CAN NEVER AGAIN RECOMMEND ANYONE WHO DOESN'T WANT TO GET ANYTHING AWAY Why do I have to specify something here? Minus 10

By far the most disgusting McDonald's in all of Düsseldorf. I always regret eating there. By default, I get the Filet o Fish twice because it tastes like crispbread and is easy. Who knows how long it's been there. It's warmed up and that's it. The same every time. You have to insist on a fresh Filet o Fish to get one. The majority of the employees are unfriendly, partly uneducated and unfortunately quite difficult to understand. Today, August 29th, 2024, there were more flies in the restaurant than guests. I couldn't even eat the cold fries that came with it in peace. After I was finished and went to the toilet, I backed out because of the smell. To wash my hands, I simply took a deep breath in front of the door, quickly went in, washed my hands and quickly got out again. Terrible. Just bad. I actually go to McDrive to place my order so I don't have to go to the restaurant (if you can even call it that) but every time something is missing. Really every time. So it's better to go in and see that everything you ordered and PAID for is there. Sorry, I wouldn't actually give it any stars, but unfortunately in order to leave a review you have to choose at least one.

I'm only here because I'm in the area from time to time for work and there's nothing else. The store is always dirty and you have to order from the machine yourself. I don't understand why as a customer you have to take over tasks from the employees. It's not just like this at McDonald's, but also in the airports and other shops and stores. As a customer, I don't want to do everything myself. Should I then prepare the food myself and then clean up??? Things are going downhill with all these “technologies” and AI. The food here isn't always fresh either.

Tasted pretty good, but only because we were hungry 😊 Toilet very small and dirty!, Ambience not exactly sparkling, it's okay, nothing special 😜

The worst McDonald's ever. It starts with the ordering machines in the entrance area being so close together that visitors have to slip past each other. Actually, two machines facing each other cannot be used at the same time because it is so narrow. There is garbage and leftover food on the floor in the restaurant. The tables could have done with more intensive cleaning. We then waited almost 45 minutes for our order. Despite ordering with table service, our order was placed at the counter for pickup. There were two bags (four orders) and the drinks ready. When we unpacked it at the table, we discovered that all the fries and sauces were missing. These were then handed over to us immediately after we complained at the counter. Unfortunately, this restaurant is not recommended.

Every time I get involved with the McDrive because it's so close and every time it takes forever. That was the very last time. PS: I'm standing in Drive right now and I'm bored out of my mind.

Never seen such a dirty mess before

Good McD, food fresh, store clean

It is fascinating! We only have Jieper every few years, but every time there is something. During Corona times we waited for three hours because one (!) employee was doing restaurant and deliveries, as he described to us. Yesterday we spontaneously stopped by after work. The veggie variants were made of meat without any indication and there was no burger. It can happen that something is missing, but packing meat instead of veggies is really not possible!!! Today we still had Jieper. We ordered via Lieferando. What can I say: There was no burger and the veggie versions were made of meat. Do your employees hate veggies? Is the lack of products a system to increase sales, or do your employees need to be trained again? I can't recommend this branch - especially not for veggies.

Bad service. Despite the information on the door, the branch is supposed to open at 7 a.m. Unfortunately, it is very often that the doors open much later and customers wait a long time at the door. Complaints were only listened to and the customer was given the feeling that they didn't care. Nothing was improved

McDonald's offers quick and cheap meals, but the quality varies. Sometimes the burgers are fresh and tasty, sometimes they are disappointing. The service is usually friendly, but the cleanliness sometimes leaves something to be desired. Overall okay, but there is room for improvement.

It almost tasted like Burger King

Once again something was missing, always at this branch.

I was at the branch in Reißholz for breakfast. The order was fresh and of very good quality. The employees are very friendly. Unfortunately, I discovered that even at this early hour, the branch wasn't really cleaned thoroughly. There are still lots of leftover salad and traces of sauce on the benches and tables. Since there wasn't much to do at the moment, my comment at the checkout was immediately responded to and cleaned. It's just a shame that it's not generally done without “remarks”.

Worst service I've ever seen, incompetent management and the staff is unfriendly! Drive somewhere else

Every time I order from them, a portion of fries or a burger is missing or the order has been thrown in the bag.

Waited 20 minutes for the order for a cold burger despite repeated requests. Still waiting for the new one here. Kitchen completely overwhelmed, a few are working and the rest are just in the way. And when I read the comments here, it probably happens like that more often. Waited another 10 minutes for my burger and when I asked, the employee turned around and handed me the burger cold, of course. The fries aren't nearly done either. Money spent, nothing. Unbelievably never

I've never been to a branch that was so littered. The staff was completely overwhelmed and the burgers were somehow mixed together. Mine was drowned in sauce and almost impossible to enjoy. Overall, a really disgusting experience.

I didn't know about the bad reviews beforehand, but when we were there today I almost walked out backwards. Some of the tables hadn't been cleared and the store's "manager" didn't see it as his job to change anything. When I wanted to put our tray away, I only saw that the storage cupboard was already completely overflowing. The bad impression continues in the toilet, no soap and obviously it hasn't been cleaned for a long time. There was also an annoying beeping noise from the kitchen the entire time we were there. My guess is that some device was begging for attention but wasn't getting any. Very bad store, will never go there again.

There are always things unavailable at this McDonald's. It's so frustrating. Its better to assume that they don't have ice or ice cream to avoid disappointment. I notice that the quality is lower on weekends. Fries are not fresh, no table service, longer wait times and out of stock items.

No matter whether you order (unless the store just closes spontaneously) or eat there, it sucks.

very unfriendly employees! ordered something from the machine and paid for it. At the checkout they said it was our meal and we didn't get our food. Money was gone!

The old fries in the Happy Meal were very bad.

Such a bad fast food restaurant. The employees don't know how to make an iced coffee and make shakes. You order table service because the queue was long and then when you serve you are told by employees that we don't offer table service. There are special signs on the seats saying “No, we do not offer table service on Sundays”. The waiting time was outrageously long. Our friend wanted takeaway food for her husband for over half an hour and the order was wrong. Never again McDonald's Trippelsberg.

After waiting at the checkout for 10 minutes and not even being noticed by the employees, when you ask if you can order, the only answer you get is: “Do I have 10 hands?” However, I'm not surprised by the previous recessions

As usual...coffee is always possible

Below average branch. Rolls lightly toasted, fries only fried to the bare minimum. It's super dirty especially in the evening, it's only cleaned once a day at best.

The employee won't let us eat and wants us to get a tablet even though everything is packed. Not recommendable.

Friendly car counter with terrace.

Mega Mecces!! The young shift manager is the best!!!

I was completely surprised by the friendliness of the employee! It was already late, but I still had the impression that she had just begun her duties. And the cherry on top was that with my order I got burgers or Mc Rib's that were ordered but not picked up, free of charge. Cold but with micro... Actually, it's always hectic here in the evenings or at night

The worst restaurant this chain has. Old citizens are simply given extra requests and all the food is resold cold. Staff completely unfriendly. Branch manager out of place... Zero insight only justifications. The cheese would always be cold... I would have preferred to throw away the 13 euros...

Super bad, not clean, rude, unfriendly, arrogant, no table service

Great service. Store empty and wait 30 minutes for a latte. It's really ridiculous. It doesn't matter when you come here, it's always the same. From now on I will go to Burger King because the service is much better than here.

Low-quality food that is sold at a high price. Tastes like cardboard. It has nothing to do with fast food, you have to wait forever to pay and until you get your food. Loading is beneath all dignity, bad staff who complain in front of customers and say they want to quit, dirty loading.

The machines place bottle orders, the staff is also extremely unfriendly and they gossip about customers (just because they asked for glasses) the food was simply slapped in the bags. I would like to give 0 stars

Junk shop. Good for a small hunger and food is always warm. The really bad thing is the staff. Should have gotten 40 cents back, but I didn't and was complained about because the money given was too small. Thumbs down at that point.

Was with you today, was until now and the last time. Ordered Cola and got Fanta. Pomeranians were not slightly brown, but very light, so they were taken out of the fat too early and cold. Burger was cold, even though it had been in the compartment about 30 minutes ago. And the cleanliness I give to the other reviewers is also very unclean. And what came next, I gave my food back to nature, I felt so bad after the visit.

The food is typical McDonald's good. Unfortunately the office is very dirty. I walked past x number of tables until I found a reasonably clean table. There wasn't much going on in the time (45 minutes) that I ate there. Despite the fact that in my opinion there were enough staff and the tables were only 20% occupied, no one took care of the lobby. Food was brought to my table, I had to get my own napkins and therefore leave my food unattended. All in all, not so nice and much in need of improvement.

Unfortunately, it is not very pleasing, the menu is wrong, the menu is incomplete, the employees do not understand it.

Must be every now and then. Nothing to complain about. The app is therefore worth checking out from time to time

Chickenburger was delicious as always, just not nicely packaged. The salad was more in the packaging than in the burger. Drive in at a major intersection!

Incredible! Was lured here because of the opening times, only to find myself standing in front of a locked door at 11:59 p.m

Unfortunately the restaurant was very dirty in the customer area. Unfortunately, the new BigMac recipe doesn't taste good. The sauce is kind of sour. Double cheeseburger was delicious, unfortunately almost everything was cold. Fries were roughly mixed.

My favorite mac original flurry 😋🤭

Yesterday we were there again. Tables weren't cleared. Drinks were sold out except for peach ice cream. My Mc Rib was ok. But my husband's Big Mac only had one patty and fell apart at the first bite. Instead of vanilla ice cream, there was chocolate ice cream. Everything Overall a flop.

Nothing special. A normal birger which I used to order in drive through only

03/18/24 9:35 p.m. I really like my mcs but today I was truly speechless when I wanted to buy my son a happy meal, true, there was a young lady who insulted me the whole time and that was very difficult and very perverse When I asked her not to borrow she was very aggressive towards me and then I wanted to speak to the boss when the employees said that she was the boss and I was really disappointed. I like to go to mcs to switch off but from now on never again. From the end. (She's quite young)

Sunday morning in an otherwise empty “restaurant” except for 2 other customers, I was hit on by the cashier for giving my order out to other customers. Apparently she didn't even ask for the pickup number but simply gave it out. When I was supposed to receive the (wrong) order from the other customers and asked her about her mistake, she started to complain: I should then pick up the order from the other guests at the table (keyword hygiene). When I complained that she had given out the order incorrectly and that it was now cold, she replied that it was not her fault and that the customers could be expected to cooperate. Clearly pissed off, she then made the hot dishes for me again, but this action lost my appetite on an otherwise relaxed Sunday morning. As I noticed, she also mixed up the other customers' orders + the outside area wasn't open yet. With all understanding, what happened to “Sorry, I made a mistake”…. Unfortunately my last visit here

I've never seen anything as bad as this. Everything dirty, long waiting time,

No McDonald's branch that I have ever visited was so dirty, almost neglected. There were leftover food everywhere, on the floor and on the tables. The tray cart didn't look like it was emptied regularly either. Our own tray still had mayor leftovers from the guest before us stuck to it. Really sad to see that neither the employees nor the store manager care what the guests find there.

You might think that the photos uploaded in the reviews were fake. Unfortunately no. It really always looks like this here. Either they have a resource problem or they don't feel like clearing out the trash... 🤷 Food was actually the same as always when you dine at the golden seagull. Oh, I almost forgot... Regarding the order and delivery time: I could have easily done an evening study on waste management in that time... Kind of a freak shop 🤭

Unfortunately, the toilets smell. This is the first time we experienced something like this in a MC.

McDonald's is not good and not bad

You can't order 15 minutes after regular opening time because the owner isn't there and nobody has a key... Just embarrassing.

Service is zero!! After a long wait, the drive in is closed. The order won't be taken inside because it's too full. Instead of brushing them off, you could ask if you would like to wait. I just found it assi

Visually, the restaurant is reminiscent of the newer, more dignified version of a typical McD. The ordering terminals are close to each other, so it sometimes gets tight. In terms of maritime service, there is still a lot of room for improvement. It was not uncommon for something to be forgotten when ordering in the past. That's why: always check immediately, otherwise you'll be annoyed if the burger, fries or 20-count nuggets (yes, that's happened to me several times) are forgotten. Regarding cleanliness: when it is full the floor often sticks. This restaurant is not an isolated case, but it is still annoying. Especially for parents with small children, something like this can be very annoying when the little ones are crawling in there.

The worst McDonald's since I've been eating at McDonald's. They didn't have half of what we wanted. For example happy meal, which is very simple.

Disrespectful this "shift manager" who doesn't know how to deal with a customer is just disgusting to load and the employees. I would report how they work there.

Never again had a mc chicken menu right after eating and had food poisoning an hour later

I catch myself every few months... and I'm disappointed again and again... Just bad... I don't even know where to start... It's better to drive two Meters further to Hilden....it's still an MC....but by far better than this

Extremely dirty. Tables not cleared, floor dirty, tables not wiped. Just disgusting.

Just a McDonald’s But polite staff

The employees didn't understand anything about customer friendliness. Orders simply weren't accepted because a code didn't work on the MCdrive and when we said that we could take it without a discount, they said they didn't have time - bad luck! The employees seem totally overwhelmed and the store is dirty. Is there actually any cleaning/clearing up here?? In addition, sometimes something is missing when ordering.

Friendly service, one of the best McDonald's branches in Düsseldorf.

My order was really bad tonight guys—- I had the worst crispy chicken sandwich that was so stale, dry, and the salad was brown guys.. horrible!! This can’t happen again.

Very bad staff. I waited 25 minutes for a macsmart menu at the drive. Just ridiculous. I would avoid eating here. Drive somewhere else.

I've ordered several times now and something is always missing. Ordered in ten cases and in at least 8 cases something was always missing. Either sauces or fries. It particularly annoys me when the orders are for my children. Just today the HappyMeal only had fries. The nuggets were missing. Looking into the sad and rightly disappointed children's eyes was truly heartbreaking. I will now think twice about ordering there again.

Mitarbeiter sind bis jetzt immer sehr nett gewesen.Das Restaurant ist,zumindest Abends und am Wochenende oft sehr schmierig und leicht vermüllt.Beim Essen lief bis jetzt leider immer irgendwo etwas schief.Meist fehlte irgendwas oder die Qualität lies zu wünschen übrig.Habe zuletzt 2 Große Pommes,einen Royal Käse und einen BigMac gekauft.Pommes sind extrem wenig verpackt worden und geschmacklich waren diese nur matschig.Burger sind wieder mal über der vorgeschriebenen Haltezeit verkauft worden.Preisleistung mangelhaft.