Burger King in Düsseldorf

Absolutely disappointing – that's no way to treat customers! We ordered as usual and ate outside, then left for a short while. When we returned and sat down at the same table, the staff spoke to us extremely rudely. The employee claimed we weren't allowed to sit there because we hadn't bought anything and were drinking someone else's product, which is true, but come on, that's not acceptable. Shortly afterward, the manager came over, also very rude, and accused us of the same thing. They said they didn't know anything about our previous order – as if we were making it up! No clarification, no friendliness, no consideration. Instead, we were treated as if we were uninvited guests. And this despite the fact that the place wasn't full at all – three of the five or six tables were free! We weren't bothering anyone, we weren't taking anyone's seat, we just wanted to sit outside for a short while. To be treated so rudely and condescendingly is absolutely unacceptable. I will definitely not buy anything there again. Anyone who treats paying guests like this should urgently work on their behavior and customer service. Absolute disappointment!

Unfortunately, there's no free restroom or handwashing facility after ordering via a dirty touchscreen. At least we were offered a refreshing wipe.

The food was okay but a bit cold, but that can happen sometimes.

It was my first time at this branch. The first impression was very positive. Everything was up to date. Unfortunately, my order apparently wasn't as fresh as the rest. The fries were lukewarm and soggy, and the burger bun was bone dry. After complaining and arguing at the cashier, I at least got fresh fries. The burger was only reluctantly replaced after much back and forth with the supervisor. Although the new one didn't exactly live up to Burger King quality. It's a shame, really. Above all, I thought the argument during the complaint wasn't necessary. It's a real shame.

At this Burger King, you can also order Butter Chicken, Chicken Korma, and Chicken Masala upon request… all top-notch. Delicious

The staff are very friendly... The store is very clean... Ms. Lekehnn is especially friendly and helpful... Thank you for the great conditions.

Ordered food there and half of the deal we ordered was missing from our order. This is not the first time they forgot to pack some food items. Called and were told they had it but had no drivers and couldn't contact Lieferando about it. But we could come pick it up ourselves. We're walking disabled. A refund was not offered nor any other kind of help. Abysmal service. Do not recommend.

Review from the corona period is of course no longer current: this Burger King has clearly had a makeover. Only I feel a bit cheated by their "King des Monats" it turned out to be a cheese burger with some slices of bacon. While in the photo you see a decent piece of beef and large slices of bacon: the price is reasonable, but it does not correspond to what is depicted on those posters outside.

Everything is fine, as usual. As tasty as possible, the service is fast, the tables are clean. The downside is that there is no free toilet and nowhere to even wash your hands. The toilet is in the next room.

The prices at Burger King are slowly exploding - we paid a whopping €54 for two people with two menus and two extras - wings and nuggets. Unbelievable

Good but unfortunately the staff are not helpful

A place for sunbathing and meditation

Don't pay for the toilet, only recommended if you're hungry

Unfortunately not even a hello. Otherwise it was ok

It wasn't that great, unfortunately the food didn't taste good, 4 people 50 euros 2 adults 2 children these days not everyone can afford fast food. The staff was very nice and tried hard.

Hamburgers were fresh, service was ok, atmosphere was like a waiting room

Everyone knows what you get to eat at Burgerking, so it's no worse than at any other restaurant. Service 1a, the guy was so polite to me at the drive in even though it was already half past twelve at night woooow best man

Friendly and helpful staff. The burgers are prepared neatly and tasty. Clean restaurant. I'd love to come back.

A place where you can eat but unfortunately you have to pay for the toilets. Although the guest room is over 50m2. So be careful with children. Never again.

Das Essen ist so wie man es von BK gewohnt ist, das Personal ist nett, lediglich der Geschäftsführer trübt den Eindruck weil er bei Problemen sehr unfreundlich und nicht kundenorientiert ist. Das geht so gar nicht!

The table was pretty dirty Only after we were seated were the tables wiped down and the floor swept Funny, I guess you heard me there 0.50 cents for the toilet, even though we ate there 👎🏻 The electric gas pump in front of the window wasn't that great either 🚗🚙🚗🚙

An order was placed around 9:50 p.m. but there was no information until 11:30 p.m. At 11:48 p.m. the order on Lieferando was canceled.

Not recommended, the unfriendliest place in the world. Was there at 7:30 and asked when it would open. The answer from the supposed branch manager was such disrespectful insolence that is second to none. If you don't feel like it, you should stay at home

The worst store I've ever been to. Very unfriendly staff with poor knowledge of German. I received the wrong order and was sent away with the words no return. Last visit to this branch. Please hire qualified personnel.

Unfriendly, but as you read in the reviews, that's probably common there.

Service very slow, they can’t work in chronological order. Soda did not have any gas. No wifi. Too loud

You have to pay for the toilet, not good. And then with the stupid selection of dishes on the screen, unfortunately that's the case everywhere. Super impersonal

Burger King. Or fast food. They all do nothing to each other. Now far too expensive for very poor quality.

Very unfriendly staff, especially the owner/manager. You can't beat it when it comes to arrogance! I was almost ashamed of him.

The typical Burger King. It's quite ok. You know what you're going to get. Goes pretty quickly.....Everything's fine.

Always delicious! 🍔🔥 Burger King impresses with juicy burgers, crispy fries and fast service. The orders are freshly prepared and exactly as requested. The King Fries and the Whopper are particularly delicious! 😍 The staff is friendly and the restaurants are mostly clean and inviting. Perfect for a quick, tasty snack! 🍟🥤 I'm always happy to come by!

Worst BK, I work at BK myself but such unfriendly people

Very quick operation in the drive through. The chicken burgers are great.

Very chilled out, never much going on

Very quick staff. Food was ready super quickly. Staff was friendly.

The branch would actually be ok if the employees were friendlier ☹️ I think that the employees are not aware of who really pays for their bread. Too bad 😔

If you want to grab a few fast food burgers in a hurry, Burger King is fine. Of course it can't be compared to all the "self-made" burgers, that's a completely different product and experience, which I would always prefer. But sometimes you pick up a few burgers while passing by, for example in the evening after work. Everything is done very quickly and easily by ordering on the touchscreen and then accepting the order fairly quickly at the checkout. The burgers taste very good, in all variations, as do the side dishes and the many promotional products and specials that change very regularly. I think at Burger King you have a much greater variety and better burger taste than at its big competitor, where everything tastes the same in the long run and you hardly have any other options to choose from. The prices here are okay for larger burgers such as the Whopper, although it has to be said that the smaller burgers such as the Cheeseburger or Double Cheeseburger have now become a bit expensive, considering that you can eat them up in just a few bites and usually cost 3- Would have to take 4 pieces. The store is smartly furnished and appears clean. The employees are so friendly and seem organized, the orders go out quickly and don't sit on the counter for long. At the big competitor there are sometimes 5-10 bags on the counter and no one knows who they belong to and the employees don't really communicate with the customer. It's much, much better here. The store has a drive-thru and is conveniently located on a very important and busy main road, and there is also a bus stop across the street. There is also the option to eat outside on the terrace. There is a large gas station next to the store. There is also a large parking lot in front of the door. Overall I'm happy considering it's a large franchise chain. Thank you 😃

Top employees have really refreshed the shop, the food now tastes like it's in a gourmet restaurant, a great, competent team in the kitchen

Food was supposed to come at 11 p.m. It was just confirmed that I had received my order. I never received an order. It was a shame to then confirm that I had received it. I want my money back

Food was OK. Ordering can only be done via appointment. Is very unfriendly towards older people and the service is unfriendly.

We had to eat in the car because the extremely unfriendly Indian man wouldn't let us in an hour before closing time even though there were still a few guests eating inside. This is an absolute disgrace and unacceptable!

Very unfriendly staff, napkins everywhere on the tables and the floor, no own toilet, wouldn't go here again

Mr. Anas Alakoub was very unfriendly when we asked nicely why the ice cream machine had already been cleaned 45 minutes before closing time. His word to us was “would we be his boss” instead of saying in a nice and friendly manner that the machine would be cleaned beforehand. I will never enter this store again.

It has to happen every now and then

Good charging infrastructure in front of the house, very small BK. But as a guest you also have to pay for the toilets and they are in poor condition.

Probably the nicest Burger King in NRW. Can do what you would expect. Everything was very neat and well maintained.

Ate there yesterday and then threw up all night.

Unfortunately, today's employee at the drive can't open his mouth or anything like that...at least he mumbles so much that you simply can't understand him...possibly the wrong person at the drive? In addition, the burgers were way past their time...lukewarm, meat just looked like meat and the onion rings were soggy...

Toilets cost 50 cents even for guests. That's my opinion. after illegal!

Songutvoder bad we every Burger King

Great food as usual, unfortunately the toilets had been vandalised. But that is nothing to do with the owners. Service was good and the food was fresh.

Burger King. Everything clean. Burgers as always. It's just weird that you now have to pay 50 cents for the toilet.

How the branch manager treats guests

The toilet is shared with the gas station and is mostly closed due to sabotage, but there is a charge of €0.50.

Large fries with 3x mayo €5.30. If it had at least tasted good, unfortunately it didn't at all. It tasted rancid, probably not replaced with fat for a long time

I don't recommend this restaurant at all? I paid for an extra bacon 🥓 but they didn't put it down. And on top of that, they didn't put my drink down. I've been calling for hours, no one is answering my calls..😢. They didn't add ketchup and whatnot... The date is October 30, 2024 at 7:23 p.m. The pickup time is 7:39 p.m. The administration needs to replace all the staff, they are not professional I don’t recommend this restaurant at all😭!!!! I paid for an extra bacon 🥓, but they didn’t put it. And on top of that they didn't put my drink. I have been calling since hours and hours, nobody pick my calls..😢. They haven't put ketchup and so on... The date is 2024/10/30 at 19:23. The pickup time 7:39 p.m. The administration has to change the whole staff, they are not professional.

Employees nice and friendly. Finally no constant beeping like the competitor. Rather quiet in the branch. Modernly furnished.

Not impressive, regular citizen King. But it's better to go in, the only thing hanging at the drive in is the usual "Burger King Citizen rip-off menu card", i.e. only expensive menu suggestions, no offers, no drink prices. I thought this had been banned a long time ago...

Shop closes 50 minutes early! October 10, 2024 11:10 p.m. Drove here unnecessarily. Otherwise I had nothing to complain about from the visits I have made so far.

The Burger King itself is okay: Sufficiently clean, the staff friendly and the food as it should be at BK. However, the toilets are terrible! You have to pay 50(!) cents just to go to the toilet and then no toilet can be used there and all the diseases in the world are included! For families with children who might have to go to the toilet while eating, even if it's just to wash their fingers: keep driving. Category disgusting (see photos)

You can only order electronically, I don't think it's fully developed yet. If you want to order in person it is not possible. The new atmosphere is terrible. The food is as always.

It's just a Burger King like (almost) any other. However, you should pay particular attention to whether everything has been packed... ;)

The food we ordered was very tasty. However, the employees work a bit slowly. What I didn't like, however, is that there is no customer toilet.

The BK doesn't have its own toilet 😔 Nonsense. If you ask: "The toilet is from the Aral. We have nothing to do with it." Regardless of whether it's a cheap excuse or the truth: it doesn't work that way

September 24th (4:55 p.m.) I have rarely seen such an unfriendly employee (according to the name tag he is a shift leader)! No hello, no please, no thank you! Drove off into after-work traffic and unfortunately the order was even wrong. Anything can happen, but this arrogant unkindness is beyond words. I don't understand why there are such unfriendly people. They don't belong in customer contact. And this is the second time I've experienced this at this drive-in.

I don't know how many times I've ordered, paid by credit card and only received part. Yesterday instead of 4 burgers only 3, was cheated out of a whole €5. I don't know, if you're already overwhelmed with 4 burgers you should probably apply for early retirement.

Very unfriendly staff. How was the wrong drink made? I politely pointed this out and was simply told that the cola was already prepared. Then I didn't accept the cola. Then the employee became even more rude and complained to me about it. Absolute impudence. I then left the store with only the burgers I had bought and no drink. Never again !

It's my go to burger King. Standard burger King taste, no problems with the service but since it's around the HBF it has some questionable people around. I got asked for money by said people while eating inside more than enough

Yes, what can you say, no functioning toilet in a catering establishment

You were no longer allowed to order an hour before the store closed. Super unfriendly service.

Compared to previous years, the quality of employees has improved significantly. Friendlier, hardly any errors in orders and special requests are gladly accepted.

Yesterday, after a long time, I was at Burger King with a colleague, we both ordered a whopper, we both had thins today and I had to throw up several times, that didn't come from anywhere!!! The health department should stop by there, it didn't look to me like the employees were washing their hands every now and then.

You won't miss this place if you're hungry 😜

The manager was completely arrogant and unfriendly

Food good But very unfriendly, snippy staff Therefore not recommended

Staff is overwhelmed with recuperation, orders come incomplete or wrong and the sink in the staff area doesn't look like it gets cleaned every now and then. Improvements were the ordering terminals and the renewal of the interior, very well done. Unfortunately, it doesn't help to improve the overall picture. The women whirl and make an effort, the men stand around. But it's just a snapshot, I'm not sure if it's always like that. Update (08 2024) The staff has changed now, on the last visits everyone was hard-working, friendly and well organized, nothing was forgotten or mixed up. A lot has happened.

Haven't had it for a while! A good alternative to McDonald's! It tastes completely different and, in my opinion, better.

Shortly before we ordered our food in an empty (11:30 a.m.) BK, we were told in a very unfriendly manner that we had no business being in the Burger King parking lot. I can't rate the food, but it's probably the usual.

Very pleasant branch, employees are very friendly and it's really clean here... very pleasant. The employee even reminded us that the Chirruos are too hot and we should be careful! Really great!

Recommendation for Dusseldorf colleagues! - Since you provide services primarily for food and drinks, the toilet must be accessible to your guests. - Your guests, since they need to eat on the spot, provide access to WiFi Internet... - Your company is international! The basis is the concept of making an excellent product and quality service Do it! Good health to everyone! We are waiting for changes!

Clean and tidy. We had forgotten a cell phone there and we picked it up again after two hours, it was stored neatly. Top and the team didn't even want anything for the coffee fund.

Employee was very friendly and helpful.

I don't really like fast food but I have to say that this double cheeseburger was unusually good!!! Mega

Very clean and fresh food. Gladly again

There is less and less food in the boxes, but it was very clean there.

The food was delicious, the atmosphere was very nice and I felt retro, nice location and relatively nice staff.

Actually the visit was okay. The staff didn't really want to help with the coloring of the vouchers. We finally managed it ourselves. Food was ok, not completely hot but not mushy.

All tables are very dirty. Oven broken, so no burgers. Special drinking cups currently on offer are not available. Staff hardly want or can understand you.

It was very clean there. Would love to come back.

The only downside is that Citizen King can't help it. These are the toilets that citizens King and Aral have to share and it is the landlord's fault. The men's and women's toilets urgently need to be renovated as it is now and it is not possible for a paid toilet at all.

Raw French fries; Leaky service - a disaster Give a wide berth

After 1 a.m. you have to eat outside. The chef has to go to the patty frying course again. That was nothing.

The food was very good, the place seemed clean, all the tables were very clean. In fact, even with service, the employee brought my second tray to the table and brought a straw without asking. Very attentive! Only 1 star deducted because I was also referred to the terminal order in a rather unfriendly manner and because we had to pay €0.50 for the toilet.

To be honest, the taste of the fried oil was not so good that you wanted to skip the food

The food at this Burger King tastes like any Burger King. You get what you expect. At the side exit you should be careful not to walk in front of the cars from the “Drive Thru” in front of the hood.

A Burger King, what can you expect 🤷

...no trace of friendliness...the main thing...in this case...hair, nails and eyelashes are ok...so it doesn't matter that I ordered my 2 pieces 3x, so I had to say... As a GUEST and CUSTOMER I had to PAY for the toilet...a "no go" and the toilets weren't cleaned thoroughly for ages and the paper was hanging and flying everywhere...every now and then I have to check where a lot of people are "killing it". would be recommended...so you definitely won't see me here anymore...

It's often very busy, but the staff are friendly and always eat fresh!

Staff was very friendly, there were no long waiting times and the restaurant was clean.

It's new but not really clean. Too many staff who couldn't manage to sort the food we bought. Had to go several times to say what was still missing.