Burger King in Düsseldorf

The BK doesn't have its own toilet 😔 Nonsense. If you ask: "The toilet is from the Aral. We have nothing to do with it." Regardless of whether it's a cheap excuse or the truth: it doesn't work that way

September 24th (4:55 p.m.) I have rarely seen such an unfriendly employee (according to the name tag he is a shift leader)! No hello, no please, no thank you! Drove off into after-work traffic and unfortunately the order was even wrong. Anything can happen, but this arrogant unkindness is beyond words. I don't understand why there are such unfriendly people. They don't belong in customer contact. And this is the second time I've experienced this at this drive-in.

The food we ordered was very tasty. However, the employees work a bit slowly. What I didn't like, however, is that there is no customer toilet.

I don't know how many times I've ordered, paid by credit card and only received part. Yesterday instead of 4 burgers only 3, was cheated out of a whole €5. I don't know, if you're already overwhelmed with 4 burgers you should probably apply for early retirement.

Very unfriendly staff. How was the wrong drink made? I politely pointed this out and was simply told that the cola was already prepared. Then I didn't accept the cola. Then the employee became even more rude and complained to me about it. Absolute impudence. I then left the store with only the burgers I had bought and no drink. Never again !

It's my go to burger King. Standard burger King taste, no problems with the service but since it's around the HBF it has some questionable people around. I got asked for money by said people while eating inside more than enough

Yes, what can you say, no functioning toilet in a catering establishment

You were no longer allowed to order an hour before the store closed. Super unfriendly service.

Compared to previous years, the quality of employees has improved significantly. Friendlier, hardly any errors in orders and special requests are gladly accepted.

Yesterday, after a long time, I was at Burger King with a colleague, we both ordered a whopper, we both had thins today and I had to throw up several times, that didn't come from anywhere!!! The health department should stop by there, it didn't look to me like the employees were washing their hands every now and then.

You won't miss this place if you're hungry 😜

The manager was completely arrogant and unfriendly

Food good But very unfriendly, snippy staff Therefore not recommended

Staff is overwhelmed with recuperation, orders come incomplete or wrong and the sink in the staff area doesn't look like it gets cleaned every now and then. Improvements were the ordering terminals and the renewal of the interior, very well done. Unfortunately, it doesn't help to improve the overall picture. The women whirl and make an effort, the men stand around. But it's just a snapshot, I'm not sure if it's always like that. Update (08 2024) The staff has changed now, on the last visits everyone was hard-working, friendly and well organized, nothing was forgotten or mixed up. A lot has happened.

Haven't had it for a while! A good alternative to McDonald's! It tastes completely different and, in my opinion, better.

Shortly before we ordered our food in an empty (11:30 a.m.) BK, we were told in a very unfriendly manner that we had no business being in the Burger King parking lot. I can't rate the food, but it's probably the usual.

Very pleasant branch, employees are very friendly and it's really clean here... very pleasant. The employee even reminded us that the Chirruos are too hot and we should be careful! Really great!

Recommendation for Dusseldorf colleagues! - Since you provide services primarily for food and drinks, the toilet must be accessible to your guests. - Your guests, since they need to eat on the spot, provide access to WiFi Internet... - Your company is international! The basis is the concept of making an excellent product and quality service Do it! Good health to everyone! We are waiting for changes!

Clean and tidy. We had forgotten a cell phone there and we picked it up again after two hours, it was stored neatly. Top and the team didn't even want anything for the coffee fund.

Employee was very friendly and helpful.

I don't really like fast food but I have to say that this double cheeseburger was unusually good!!! Mega

Very clean and fresh food. Gladly again

There is less and less food in the boxes, but it was very clean there.

The food was delicious, the atmosphere was very nice and I felt retro, nice location and relatively nice staff.

Actually the visit was okay. The staff didn't really want to help with the coloring of the vouchers. We finally managed it ourselves. Food was ok, not completely hot but not mushy.

All tables are very dirty. Oven broken, so no burgers. Special drinking cups currently on offer are not available. Staff hardly want or can understand you.

Friendly staff. The burgers are prepared neatly and tasty. Clean restaurant. I'd love to come back.

It was very clean there. Would love to come back.

The only downside is that Citizen King can't help it. These are the toilets that citizens King and Aral have to share and it is the landlord's fault. The men's and women's toilets urgently need to be renovated as it is now and it is not possible for a paid toilet at all.

Raw French fries; Leaky service - a disaster Give a wide berth

After 1 a.m. you have to eat outside. The chef has to go to the patty frying course again. That was nothing.

The food was very good, the place seemed clean, all the tables were very clean. In fact, even with service, the employee brought my second tray to the table and brought a straw without asking. Very attentive! Only 1 star deducted because I was also referred to the terminal order in a rather unfriendly manner and because we had to pay €0.50 for the toilet.

To be honest, the taste of the fried oil was not so good that you wanted to skip the food

The food at this Burger King tastes like any Burger King. You get what you expect. At the side exit you should be careful not to walk in front of the cars from the “Drive Thru” in front of the hood.

A Burger King, what can you expect 🤷

...no trace of friendliness...the main thing...in this case...hair, nails and eyelashes are ok...so it doesn't matter that I ordered my 2 pieces 3x, so I had to say... As a GUEST and CUSTOMER I had to PAY for the toilet...a "no go" and the toilets weren't cleaned thoroughly for ages and the paper was hanging and flying everywhere...every now and then I have to check where a lot of people are "killing it". would be recommended...so you definitely won't see me here anymore...

It's often very busy, but the staff are friendly and always eat fresh!

Staff was very friendly, there were no long waiting times and the restaurant was clean.

It's new but not really clean. Too many staff who couldn't manage to sort the food we bought. Had to go several times to say what was still missing.

It's a clean and quiet place that I go to all the time :)

It's a shame that you're out of Payback

Food is just burger king, not good, not bad, but with coupons it fills you up for not too much money. People who work there aren't necessarily the nicest, but there are far worse BKs

I was very disappointed with my visit to this Burger King today. We were refused to order at the checkout, even though there were two employees there and clearly had nothing to do. Instead we were rudely instructed to use the machines. This treatment left us feeling unvalued as customers. Such service is completely unacceptable and will certainly influence my future choice of where to eat.

Dirty shop!!! Nothing more, nothing less

Very good with electronic orders.

This morning I had an extremely unpleasant experience at Burger King. While I waited for my order, I parked in the nearly empty parking lot. A co-worker or possibly the boss came out and asked me to leave the parking lot in a very rude tone. The behavior was completely inappropriate and disrespectful, especially since I was a customer and my car wasn't blocking anyone. This type of customer service is completely unacceptable and has significantly worsened my opinion of this branch. ---

I've never had such a bad meal at Burger King. Everything was cold, the fries were soggy. When I told the service that our nuggets were missing, I felt like a criminal. Absolutely not recommended. We were here for the first and last time.

Eating the wrong food, sauces taste like dirt, not recommended!!

Just stopped here for dinner with my daughter and mother. Reception by the branch manager was very unfriendly. Children are definitely not particularly welcome here. My daughter is 2 1/2 years old, of course she can't always keep her fingers to herself and it's particularly relieving that ordering from the kiosks isn't possible either, as only cash payments are made at the checkout, but no orders are accepted . In the meantime, my daughter grabbed the “freshly wiped sign” and the store manager immediately tore it out of her hand. Okay, take a deep breath and don't get upset. I would have loved to go there again, but my daughter had been wanting to for a while now. Then our food came and we sat down. While eating, I saw a kitchen employee (without gloves) repeatedly touching his face and continuing to produce burgers without washing his hands. When I asked the store manager who was busy directing the cars in the parking lot, he claimed that you don't have to wear gloves and that his employees always wash their hands. But since I come from the catering industry myself and know the strict hygiene regulations, I know that gloves for garnishing and tongs for the patties are mandatory. I advise everyone not to eat here unless you want burgers with the sweat and other organic leftovers from the kitchen staff!!

Very good service. Very accommodating and friendly.

Is this somehow the new trend in Germany that fast food restaurants switch to "drive-in" operation well before closing times? Especially as a pedestrian, it's really bad to breathe in the exhaust fumes from running cars and then get a completely mushy burger. I will no longer come to your place and will also report your actions. For me, opening hours mean that you are able to offer your full service and not just offer food to drivers several hours before closing.

Clean, fast and friendly. Have been here many times and have nothing to complain about the branch.

How can you be so nice?? I received such extraordinarily nice service that I was immediately motivated to write a really good review. I hope the boss reads this: Your employee (name tag A. Aliaj) made my day incredibly brighter. Sensational employee!

The burgers are delicious, but after two huge burgers (€10 each) your fingers are very greasy. No problem, but you still have to pay €0.50 per person to wash your hands! That's outrageous!

The friendliest and best service we have ever experienced from a Bürger King

Dialogue with the BK employee… Me: Hello, sorry, I don't really understand the ordering machine (I wanted the burger without mayonaise), could you... and then I was interrupted. Very unfriendly BK employee, original sound: I can only give what is on the screen, or do you see the cash register here? No, right? I thanked them for the service, walked out and will never go in there again.

Fries were cold because they had already been put on the counter until the burger came. No customer toilet available.

Clean restaurant and fast service

You can only order electronically, I don't think it's fully developed yet. If you want to order in person it is not possible. The new atmosphere is terrible. The food is as always.

I arranged to meet there because of the convenient location, but was in the empty parking lot before opening time. I was immediately waved to leave the parking lot. After I tried to explain that I had an appointment there on the terrace, I was told that they could do without customers like me! I would be happy to accept the offer in the future! Thank you, McDonald's for your customer friendliness, they are only a few meters away.

It's great that there are so many plant-based burgers available

I've never seen such a bad Burger King in my life. It's better to drive a few kilometers further instead of eating there. I waited 40 minutes for 2 burgers today. It was cold and the employees were so unfriendly and incompetent. Never again

I am a guest but have to pay money to use the toilet?

Great food, nice people. Unfortunately no toilet, resp. Toilets you have to pay 50 cents...and toilets are simply dirty.

The very last, unfriendly, pay for the dirty toilet

Tanjuuuuu has to pay 1 euro for the toilet despite the menu

I've really been ripped off. Ordered on Uber Eats, the driver canceled the order after he couldn't find the address (UNIKLINIK DÜSSELDORF) Blocked his cell phone number and couldn't be reached. When I asked Burger King where my food was the answer was delivered. I said "NO" because the driver had canceled the order and the answer was "have to call Uber". However, customer support can only be reached if an order is in progress, but since it has been canceled, money and food are wasted! Or money back as an Uber Cash voucher that you cannot use when eating out! So just cheeky and bold! People NEVER ORDER THROUGH UBER EATS AND FROM BURGER KING!!!

Burger King. No more and no less

Alone on the move, parked in the restaurant parking lot, a manager sees me in stress looking for my wallet, he comes and says come on, are you hungry? What do you want to eat ? A huge thank you to this gentleman for his help and empathy. I now hope to find my wallet 🤞

Most beautiful and cleanest Burger King in Germany! Super nice service and everything tasted really delicious, thank you, keep it up👍🏼

Very nice employees at the drive.

BEST PLACE!!!!! 10/10 WOULD highly recommend it it's so good and the service is really nice too. The staff are so nice and delivery is so easy too

Was really disappointed, know BK differently. Tables dirty, staff (yesterday 8 p.m.) weak and with incorrect answers to questions.

Poor ventilation, bad-tempered boss

Unfortunately, chili cheese nuggets are probably bone dry for several hours. Even the cheese no longer became soft when heated up to 100 times.

Food was good, arrived quickly and the staff was very nice, overall it seemed as you would expect. However, the toilet costs 50ct, which would somehow be ok, since it's next to a gas station and so on. But the staff couldn't provide any wet wipes either, and then I have to wonder if they expect me to get back into the car with my obviously greasy fingers? So good shop, but somehow sink or wet wipes would be very cool :D

Wanted to order coffee, gave up after 15 minutes of waiting. I was kindly asked to leave my seat because I hadn't ordered anything. Your reputation precedes you, see documentaries on TV. That wouldn't have happened to me at McDonald's. All the best BurgerKing

The boss is very friendly and helpful.

I ordered food and the order didn't arrive in full. Also, no one answers the phone. If I could I wouldn't even give it 1 star. Bottomless.

The store was nice, but you have to pay for the toilet...

A very rude young woman at the counter (02/22/24) who - after being asked whether BK is already open - just points her finger at the opening sign and quickly closes the window as if I had a highly contagious disease. No greetings back, nothing. impertinence.

Very uninterested staff. The tables as always, the food indigestible. And the prices are now the same as at the airport.

It can't be that you order something and half of it is missing, you pay a lot of money and then the food doesn't even come complete, it can't be possible. I want my money back

A simple business that just uses the brand name.

There is neither a free toilet (isn't that even required by law?) nor can you order water with the menu at the terminals - only sweet drinks.

Just close at 9:45 p.m. even though the opening times say it should be open until midnight. However, deliveries for Lieferando are being made. (He was allowed in after knocking on the door. According to the employee, "Apparently not enough staff." Maybe the opening hours should be adjusted in general and not specifically advertise that they stay until midnight.

Affen Pocken auf dem Börger und haben Teile unsere Bestellung vergessen

Sin gente, no se podia pagar con tarjeta, el personal muy poco empatico. Vamos, un desastre.

Guter Burger King mit Aral Tankstelle! Was ich nicht verstehe ist, dass die Kunden ihr Tablett nicht wegbringen. Kein Wunder das die Mitarbeiter nicht mit dem Aufräumen nachkommen. Aber das denke ich mir jedesmal. Ansonsten top!

Einfach Lecker! 🍟Kids loved it💖

Habe gestern die leckersten BK Pommes meines Lebens hier gegessen. Kann nur Danke für die Frische an die Mitarbeitenden sagen!

Schwacher Service, Essen lauwarm naja, nicht mal eine kostenlose Toilette für Restaurantbesucher 👎geht gar nicht! Das bekommt man auch anders hin. Ob das so zulässig ist?! Für mich die schlechteste Filiale 🤢

schon frech, dass man für die Toilette 50 Cent zahlen muss, obwohl man Geld für das Essen bezahlt.

Eins der saubersten Fastfood Geschäfte die ich bisher besucht habe. Essen was man halt kennt.

Habe mir einen Burger bestellt, alles ohne ein Wort zu sagen. Finde ich total unpersönlich.

Sehr leckeres und warmes Essen. Der Service ist auch höflich. Jedoch kann man in Richtung der fritteuse sehen und sieht wie dort ein mitarbeiter/in Nuggets die neben des korbes auf die Arbeitsfläche fällt und dann ohne Handschuhe sie wieder rein legt in den Korb. Das ist halt echt nicht hygienisch und sollten dort echt Handschuhe getragen werden. Da der eingang im drive in ist, kreuzt man sich öfters mit Kunden die den drive in benutzen.

Schlechtes Mitarbeiter die ich seit langem gesehen hab total unfreundlich und einfach nur arrogant, man hat was falsches in der Bestellung und die antworten einfach nur ist nicht unser Problem. Totale Respektlosigkeit!!!

Wir wollten heute, nach dem Fußballspiel unseres Sohnes, für die gesamte Mannschaft insgesamt 29 Menüs in diesem „Restaurant“ holen. Nachdem wir Probleme mit dem Bestellterminal hatten sind wir rüber zur Kasse und haben da um Hilfe gebeten. Was dann passierte ist Grund für diese Bewertung für die ein Stern noch Zuviel ist. Wir wurden erstmal pampig gefragt: Bist DU zublöd? Wo wir beide schon sehr perplex waren und nicht glauben konnten was wir gerade gehört hatten, fragten wir ob wir nicht ab der Kasse bestellen können. Darauf hin wurde der Mitarbeiter schon fast aggressiv und sagte in lautem Ton NEIN!! das musst du selber machen. Da wurde es uns schon zu blöd und wir wollten gehen. Als der Mitarbeiter das mitbekommen hat, rief er uns noch hinterher: Wenn du zu blöd bist, musst du wo anders essen. Da platzte mir der Kragen und ich ging zurück und fragte nochmal nach: wie war das bitte? Wie ist dein Name? Und er wiederholte seine Aussage und zeigte auf sein Namensschild und sagte Herr Ali. Als ich ihn sagte das ich mich über ihm beschweren werde sagt er nur: mach doch, schreibst du Beschwerde mit email. Passiert mir nichts. Alle Kollegen werden sagen du lügst. Und jetzt gehst du A………ch Einfach unglaublich. Ich hoffe jemand verantwortliches liest das und unternimmt etwas gegen solches Verhalten.

Ich liebe euch. Aber die Logos sind manchaml noch alt. Überleg mal wie alt die Sachen teilweisen sind. Aber essen ist super.

Waren NUR drin weil es Regnete, aber die Burger sind für uns nicht Lekker. Sorry