McDonald's in Düsseldorf

I've lived in the area for four years and have never had such a frustrating experience. I saw with my own eyes how this employee mixed old fries with some freshly fried ones - and that's supposed to be a portion? If the employee is working so annoyed, he should go home!

2 out of 3 orders were incomplete. Very annoying given the already expensive prices.

Terrible experience at McDonald's. I bought a 20-pack of Chicken McNuggets and was very disappointed to discover that half of them were obviously spoiled: hard, dry and inedible. Furthermore, the fresh nuggets were mixed with the old ones - a clear attempt to deceive the customer. It is unacceptable that such a large brand does not guarantee minimum standards of quality and freshness. I will never go there again and advise anyone not to shop there!

It's amazing how dirty the place is!! Can't you even wipe the tables let alone the floor? Don't even get me started on the toilets. 🤢

Scolding customers, being discriminatory towards customers, saying bad things behind their backs, and having a bad attitude

Never experienced such unfriendly and incompetent employees as in this store. We are still happy to discuss proof of receipt for the sauces. I understand that mistakes sometimes occur in a stressful job, but it's a mystery to me how someone can be so rude and rude when a mistake is pointed out.

Modern McD, unfortunately very uncoordinated staff. 25 minute wait for a coffee

Thanks for the nice phone call!!!!!!!!!!!! I ordered over €40 and called because I've been waiting for the order for two hours and it still hasn't arrived. The employee told me to wait another two hours - and then just hung up!!!!!!! Also, instead of two chicken burgers, only one was delivered!!!!!!!!!! According to Lieferando, I can write an email with my complaint and receive a 10% voucher. Or I cancel the order and order somewhere else. But what should I do with a €4.20 voucher? And then wait another two hours for other food????????? Who gives you the right to such behavior and this quality of service?????????

If you have to go very quickly and, for example, nothing else is open in the evening, you can rely on McDonalds. Very tasty every now and then, but can't keep up with all the "self-made" products these days, like in burger shops. McDonalds was also known for its great bargains, e.g. for €1, but due to the current situation this is no longer possible. Accordingly, the price here is roughly in the same region as some "self-made burger shops", which is more worthwhile. Quite good in a hurry, but it lags significantly behind today's times with all the shops that are springing up today where "self-made" burgers, kebabs, fries, etc. are offered. The shop itself looks good so far, a large part of the clientele in the shop is sometimes extremely loud, the staff seems tense, the counter is sometimes filled with tons of ordered bags where no one knows exactly who they belong to and the customers don't really pay attention your order number. The tables and seats are sometimes left dirty. It's a shame, but you turn a blind eye to quick food.

The order numbers are always immediately marked on the screen as ready for collection and deleted. You then wait an eternity until the order is actually ready and called up. Is that correct?

The waiting time for the order is more than 30 minutes. Rude behavior from staff towards visitors. and milk foam instead of cappuccino.

Most terrible mcdonalds in my life: dirty, food is cold… never again will visit this place

04.10.2024, 08:52 I ordred two of sausage egg mcmuffins, the sauage meat was dried and had disgusting taste. Since i didn't open second one, I asked them nicely to try it if they want. Meat taste sour, disgusting. Arabic lady around 40s, 155cm -ish start to claim she worked there for 20 years and sausage egg mcmuffin taste sour because they put lemon inside. She start to calling me "brother" aggressively chunk muffins into trash can and refund me with constant questioning of "how much is ome mc muffin cost?" To me. If she worked for 20 yrs at Mc Donalds, she should know better than this. Or has a key to access to PoS casher. Chaotic liar.

Slow, dirty and unfriendly. We waited 20 minutes for a milkshake. The employees shout the numbers through the store instead of using the display (wouldn't be a problem if the employees could understand German). There was feces and toilet paper all over the floor of the toilet. The tables and outside area were full of rubbish. A case for the health department.

This is the most uncomfortable McDonalds in Düsseldorf. Always very busy, staff overwhelmed. There is residual waste lying around everywhere (but this is largely the fault of the customers, who probably leave everything at home). It's so narrow between the tables that you're constantly being jostled. And the permanently installed tables and chairs are a disaster. Not suitable for tall and fat people. You really should change something.

This place doesn't even offer drinks that are included in the basic menu. Be sure to check when you will receive the product.

"Restaurant was dirty, screen for receiving orders didn't work and there was barely anybody working there. We wanted to leave as quick as possible. At least food was decent.

The employees behave like NPCs and just pretend to be working while the order is already there and getting cold? 😟

Disaster, you can tell that the employees are all overwhelmed 1 chicken burger where you can see that everything is just slapped on top, 20 minutes waiting time. After 20 minutes I wanted to cancel the order because I had a doctor's appointment and otherwise wouldn't have made it in time, no one was interested, they made me wait another 10 minutes, they didn't answer me either, they just ignored me and left it there. The employees were so overwhelmed that one of them walked around the store and announced that they should no longer order at the terminal, and generally no more orders were accepted. (Opening time until 0h)

Extremely dirty tables and benches. That was the dirtiest restaurant I've ever been in. You won't see me there again.

This is by far the rancidest McDonald's I've ever been to. Not only is the interior unkempt as it doesn't seem to be swept regularly, the service is incredibly slow and sloppy. I wanted to buy a McFlurry in the evening and had to wait almost 15 minutes because the orders were being processed very slowly and there were several annoyed customers in front of me who also had to wait. After what felt like an eternity I got my McFlurry, but not all the ingredients were available, so at full price I only got about half of what I was entitled to. It should also be noted that many of the employees just stand around and do nothing other than help with the orders and that's why it takes so long. Just don't go to the McDonalds in the arcades!!!

Worst McDonald's I've ever been to. We ordered at the terminal with seat service. After about 30 minutes I go to the counter and lo and behold, the order is waiting to be picked up. What do you offer a service for if it doesn't work? Food is accordingly cold. Staff hopelessly overwhelmed. The only time I enter the store is to go to the toilet.

The food and ambience is McDonald's, so you know beforehand what you're having. But I had to wait 15 minutes for a coffee and a breakfast wrap. And there wasn't even really anything going on. There were 2 others and I in the store in the 15 minutes. You go to McDonald's because you want it to be quick and not for the interior design or an attitude to life

Worst MCD in Germany. Always dirty. Staff very rude. A burger came back and was sold again. RTl Friday is already on you.

REQUEST MANAGEMENT! HIRE MORE PEOPLE! IT CAN'T BE THAT YOU HAVE TO WAIT THAT LONG! AND IT IS INCREDIBLY DIRTY WHERE YOU ARE! TRASH, GARBAGE, LIQUIDS ON THE GROUND! CRAZINESS! PLEASE FINALLY INSTALL A SCREEN WHERE YOU CAN SEE THE NUMBER, IT'S 2024!! HELLOOOOOO!!!!!!!!!

My son was hospitalized after eating chicken nuggets.

Eating cold The drinks are filled with water and it doesn't taste normal

McDonalds, what happened to you??? Your employees are a disaster, from fast food to slow food... disorganized, inattentive and no interest in presenting your company positively, disappointment across the board!

Very bad, waiting over half an hour for a cappuccino? Craziness Only one employee for everything and he was very rude

I was there for dinner today. I placed my order digitally and went to the checkout to pay. 2 male employees started shouting at me, I didn't understand what was going on, they didn't take my order and insulted me in public. I called McDonald's communications many times, there is no answer. There is no excuse. Very rude people, never 🙅 again

Worst McDonald's ever.....Ice coffee tested so bad.....its took forever to be served👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

Waited almost 30 minutes for 2 hamburgers. Yes, a lot of customers, but also a lot of staff. Work mentality = "Kebab shop" ("No one called me Pascha or boss yet but...) after half an hour I gave up and bought a sandwich. But otherwise we got the food⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐💯⭐⭐⭐

Antisocial, incompetent and dirty!!!! A McSundae and iced coffee shake caramel were ordered to be consumed on site (with supposed table service). After 40 minutes of waiting at a dirty table, my mother asked an employee when our order would finally be delivered. The answer was “It’s busy, the order will be delivered soon.” While we continued to wait, other customers who arrived much later than us were served table service first. After waiting another fruitless 20 minutes (60 minutes total), I went to the counter to ask what the hell was with the order. The employee with a beard and glasses at the counter apparently couldn't find the order in the system, so I had to place the order again and take it with me myself. When we got to the table it turned out that there wasn't a single drop of coffee in the iced coffee, just cold milk cream. Again we had to go to the counter to complain about the order. The only answer was “That’s how the machine does it.” After further arguments, a new iced coffee was finally made. To my surprise, the iced COFFEE CARAMEL finally had coffee, but not caramel!!! This place is an absolute disaster. Aside from the terrible customer service and organization, the tables there are extremely dirty. The employees prefer to smoke in front of the door instead of taking care of the store and hygiene.

It's really a shame, three people are laughing and joking and I wait at the checkout for 10 minutes and in the end I ask the lady at the bar for explanations and she arrogantly tells me that I'm at the checkout, you have to wait for me if you come with me If you're the first to serve three people behind you at the bar, you're the worst of them all

The most delicious McDonald's in my life!!!!

1.5 employees in service, completely overwhelmed. Waited far too long. Unfortunately never again!

Completely unfriendly! If there is a fault on the part of the employees, it is easier for those who work hard to just throw you out of the shop

Very long waiting time, over 30 minutes

Very unfriendly service, the older woman, who didn't know any German at all, tried to blame us for the broken socket box. The manager very kindly informed us that we had to leave the store or we would be thrown away by security Never again.

Very incompetent employees who simply don't know any German and don't want to solve problems on their part

Digga!!! We wanted to get the train, but what does the employee do? She takes us last and our food took 24 minutes to get to us! We missed the train! Had to wait an hour!!! Not recommended if you ordered from the woman like we did!!!

The service person is constantly playing with his cell phone instead of serving. Tables unclean even though they have just opened.

So I'm not shocked by much. But the service, the food and the cleanliness are very good. Even if it is a franchise company from franchisee Reiner Froitzheim, ARKA Systemgastronomie GmbH. I don't think he's interested in how things work in this branch. So the rating would actually be 0 stars but less than 1 is not possible.

This is unhealthy fast food, why should there be so many stars?! After all, food is the core of what a restaurant should focus on. But if the food is designed to be “body-unfriendly” from the start, it definitely won’t get more than 2 stars! Two stars because the toilets were clean this time(!), I had a different experience in this ablissement. You can now easily compare the food from McDonald's and Co. with other burger joints. It's also simply worse when it comes to making burgers, fries, salt and actually in the general price-performance ratio compared to small burger joints. - Who do not belong to a franchise company. Now many would say, it's clear. But why is it not clear that one should not aim for a direct comparison. After all, McDonald's isn't untouchable! (Of course there are 5 stars for the addictive factor that fast food providers may aim for in their guests' food (goal achieved). The neurotransmitter dopamine affects the brain with stimuli such as sex, feasting or cocaine consumption. )

They're all about speed, I waited almost ten minutes for a McFlurry and missed my train because the employees preferred chatting instead of working

How do you throw away 4 euros for no reason? Very cold and hard croissants and coffee that has no coffee smell, just black water!! Who are you laughing at!

I have been standing here for 50minutes, waiting in a queue for my order..Worst service, some people are getting order not in sequence. Order display never works.The most unorganised, unprofessional and dirty place.

Terrible Some burgers were burnt, the others tasted rotten, the "double big Mac" had onions on it even though you ordered without anything. never again!

Is a normal MC Do just not outstanding neither good nor bad

Lately, they haven't been giving us trays for eating inside. Is it supposed to be this way?

Something is always broken or missing - the numbers can't be displayed, there's no ice cream, there aren't certain sauces... on the x. Sometimes difficult in the last few years. In addition, no nice service and hygiene is really more than modest.

The boss is the biggest rubbish because she's so unfriendly and thinks she's shouting at her employees and doesn't even know how to deal with people

You order strawberry shake but you don't get what you ordered and what's more, when you get strawberry, you only get a lot of white and a little bit of strawberry :(

The supposed branch manager (young woman with glasses, pigtails) stands around with coffee all morning and gets upset about customers from the day before. At the checkout she didn't tell us how much we should pay. Sorry, but customer-friendly is different and I would like to be paid for that. She's been gossiping for an hour, typing on her cell phone and drinking coffee.

Absolute crap shop, it takes forever, incompetent staff

A very good McDonald's, offering: tasty, inexpensive and fast food. It's usually crowded, but sometimes there are empty seats. It includes a clean bathroom and is open late. I recommend the delicious McSet (Big Mac, fries and Coca-Cola) and the rest of the delicious food ;) I will definitely come back here when I visit this city again.

Our number wasn't listed on the screen. When we asked politely, the employee simply said “Your problem”. She remained unfriendly the whole time and then just told us that it would take longer now. She didn't want to give us a reason either. Another employee was then kind enough to explain things. Disrespectful how she treats customers!

Had coordination problems. Private conversations are apparently important, no matter how long the line is.

Extremely poor customer service. The restrooms were unclean, lacking essential supplies like soap and sanitizer. Additionally, the behavior of certain staff members was highly unprofessional, seeming more interested in casual activities than in maintaining hygiene standards. Absolutely unacceptable. It should be checked by the city goverment.

At 11:30 p.m., 80% of the tables are full of leftovers. The trolley with the trays is full. The toilet is unclean... toilet paper is missing. The order was incomplete. The fries were then carelessly added. Apparently they had been lying there cold for a long time. Tastes like old fat. It was also very unclean on the floor in the kitchen. This is not an exaggeration but the true experience unfortunately.

Burgers are very dry, staff scratch their faces and touch food, not so hygienic. Restaurant could also be cleaner, tables and floor are dirty.

The employees are disrespectful and don't care. The meat also tastes like rat.

I really eat the food at these McDonald’s really cold. There's even hair in the ice, it's just disgusting. And I ordered Cola (0.4L) what did I get (0.5L). This McDonald's should be closed, it's all just unhygienic.

It's a total disaster. The hygiene conditions are disgusting, and there's racism. I have been experiencing it there.

The worst McDonald restaurant in Düsseldorf. I had to wait over 40 mins for just a single burger and a drink. The staffs were so unprofessional and unfriendly, after 20 minutes when I asked them about my order, he replied me so rudely ‚it is going to take another 10 mins’. And finally I got after 40 mins but the chicken of mc crispy was still raw. What a waste….. never again.

The visit to McDonald’s was extremely disappointing. I ordered two McFlurries, both of which were served completely liquid. When I pointed out that they were liquid, all I got was the answer that it was like that and I had to live with it. That was very disappointing.

Expensive and bad service fool you with the food

Ordered to go and realized at home that both burgers were wrong. Can't do the simplest things. Both were still plant based. That means both ended up in the trash. For the money...

Food was cold. Toilets were extremely dirty. No toilet paper, no soap, just one toilet. Ambiance itself is okay. Restaurant overall not recommended.

Staff unable to call an emergency doctor

Today my son Enes and Adam Vegan Burger ate five stars

My Big Mac (promotional product €2.5) would not be included. I won't go there again during my break.

Okay service. Went in winter, so great place to get some work done as one waits for the malls to open up.

We waited so long just to get a order where our drinks where missing? We waited more than 30min. It looks like the employees don't really work together in a team and blame eachother constantly for the mistakes. For our missing drinks we needed to wait 10 extra minutes just so we get forgotten again? Unbelievable. Our ice-cream that we ordered was melted and the food was as cold as the melted ice-cream. We choose MC's so we could have quick food. But our expected quick lunch became a long wait. The toilet were full of trash and all of them were brocken. Thank you for an unforgettable experience. But there was a nice lady she kinda made our day.

The food is what you would expect from a McDonalds. So full marks here. The service can be expanded. With larger orders I always forgot something. I don't feel like having to frantically ask three times so that I can finally get everything I paid for. Sometimes it was the mayo, sometimes it was the extra chocolate sauce in the milkshake. Bacon as an extra on the burger was also simply overlooked. More attention needs to be paid to this sort of thing. My tip: check the order again when it is handed out. Read the receipt with your order carefully and do everything that is written on it. The atmosphere is also a clean McDonald's. So absolutely okay for what it is. The outdoor area is also quite nice in summer.

Repeatedly I couldn't get any coffee at MC Cafe... First of all, no oat milk Then on the next visit the checkout didn't work Staff shortage today... Why do you have an uberHaupt MC Café if you don't order enough milk or don't have enough staff? I can't redeem the points I've collected? Dirty shop

Waiting time after payment was a disaster of 34 minutes, unreasonable for a fast food restaurant.

Simply systematically bad! Here they can't even implement franchise instructions

Worst service, waited for 30 mins to get our food. Even after notifying them no one took our order and simply delivered to other people who ordered after us.

There are a lot of people and there are a lot of seats, so there are basically seats available. The waiting time is a bit long, but there are toilets available. The attitude of the staff is also very good, but the space between seats is small and there may be disturbances to each other. It is recommended that you use the app to select it in advance and then pick it up.

Very unfriendly and rude service. I don't know how I can work so rudely and disrespectfully. I'll never go there again.

The restaurant is right at the entrance to the Düsseldorf Arkaden and is therefore very busy. The throughput of guests is extremely high. It is very difficult to get seats here during normal times. I don't blame anyone for that either. The space could be so big and little would change. In my opinion, there could be more ordering terminals to allow people who take their food to go through more quickly. What bothered me yesterday was that there were problems with the ordering system and people had to be called up manually (that's why unfortunately there was a * deduction in the service). What you have to give the staff credit for is that the quality of the food doesn't suffer from the sheer volume of orders. She was flawless, I have often experienced it differently. That's why I still give a recommendation. If you want to eat the chain's food, you can easily go here.

Even though I and the EKZ have WiFi, the app didn't work again. I always lose collection points because of this. The staff was helpful, but the percentages are still missing. The burger and fries are cold again. The air conditioning is so cold that your fingers freeze and you catch a cold. The strawberry shake was without strawberry sauce, twice. Eating is definitely not fun. Staff a bit demotivated. Guests too. The screwed tables and chairs annoy me. Not everyone is a size 36. All in all, neither tasty nor comfortable. Next time I'd rather go back to Burger King.

I've never eaten such a disgusting Big Mac before. . Never again

Friendly, fast, clean and good...

I waited 30 minutes for my food and it was cold and I only had 2 large fries and two kurly fries, that's asking too much and after that they just didn't have any sweet and sour sauce anymore, not recommended

It's a McDonald's. But the original concept of eating in a very short time is no longer relevant. Due to its busy location, you have to wait quite a long time for your food in this branch because the employees seem quite uncoordinated. And in some cases there also seems to be a lack of staff.

This is the worst place. Burgers are always cold. The staff gets the orders mixed up.

The employees are very rude, they don't let you go to the toilet and they don't do their job. I was in the branch again and there was no difference, the employees continued to be unfriendly.

Went here to eat on our weekend trip. It was so great, the fries were salty, crispy on the outside and juicy on the inside with a perfect level of heat... some of the best fries we've ever had. We'll definitely be back, big praise for the great cuisine and the super friendly staff in a lovely atmosphere ☺️

Outrageous. The employee first makes me wait at the checkout and then serves the customer who is standing behind me because I didn't show him the coupon quickly enough. 2401.24 4:03 p.m.

So dirty at this time (Sunday 8PM).

So dirty but food is good as usual

Essen war okay aber Bedienung wirklich sehr unfreundlich! Der Bürger bekommt aber auch nur drei Sterne weil er kalt war. Echt doof hätte mir das Geld auch sparen können

Diese putzfrau hat ein schaden und meckert jeden an ich sollte einfach nur mein chicken burger essen und die belästigt mich ja nix gute

Eine maximale McDonald‘s Erfahrung. Sehr schöne, offene Inneneinrichtung, hebt sich deutlich von anderen Filialen ab. Außerdem wird hier ein unfassbares Arbeitstempo an den Tag gelegt. Unser Essen erreichte uns in Schallgeschwindigkeit und knackeheiß. Zudem auch noch kostenlose, saubere Toiletten. Eine top Filiale!

Leider immer kleinere Bürger und teurer da kann man sich direkt nh döner holen der ist frischer

heute nicht volle kundschaft gewesen.. big mc war eiskalt.. mc rib ging noch... tidche wie immer und je dreckig.. srühle verschmiert... und die reinigunsfrau solöte lieber ihrer arbeit nachgehen und nicht meinem sohn (9J) der selbstverständig auf die herrentoilette geht und ich draussen vor der Tür warte meint er müsste zu den damen dakit die Herren nicht warten sollen... ich meinte wieso er ist alt genug alleine zu gehen. aber nein kinder solltenihrer Meinungen nach zu den damen! warum?!! wartwn die damen nicht???!? nur die herren? sie hat nicht zu entscheiden wo mein sohn rein geht das ist eine Frechheit!!! man sollte ihr mal ihrer rechte und Aufgaben da mal erklären... siw arbeitet zwar seit ü10jahren dort.. das weiss ich aber trotzdem sie hat nicht zu entscheiden ob die kids bei den damen oder Herren gehen!!! mein sohn war irritiert und verwundert, und fragte mich warum er zu den frauen gehen sollte und wieso sie das entscheidet!!! lieber mal ordnung halten in der schnierbude!!bin richtig sauer! man kriegt das eckeln... würden die kids das sich nicht manchmal wünschen... bähhhhh

нормальное заведение, очень много людей...

Ein kleiner feiner Mc Donalds Store. Bei meinem Besuch war der Store Sauber und ordentlich. Die 5 Bedienterminals sowie die Tische und Stühle waren blitzeblank. Der Kaffe war gut und die zwei Burger ungewöhnlich heiß 🔥 Kompliment an die Küche und den Service. Selten so etwas positives bei einem Fastfood Restaurant erlebt. Weiter so!