McDonald's in Düsseldorf

We bought for the family for 50 cents each, the service was horrible, they poured ice cream literally one tablespoon, horrible, literally a couple of potatoes, horrible, they didn't give out checks, didn't want to give change, we were served by a man who looked like a Turk with short curly black hair.

I didn't like it. We were there on March 31, and the guy who served us kept nibbling his tongue.

The service is ok, the food is good too.

You have to pay for the toilet even though you got food there and for €1 for using it you don't get a voucher or a receipt. They're not allowed to do that.

It can't be true that the cleaning lady in front of the restrooms is charging €1 per person? We even ate there, and we're supposed to pay for the restroom? Then she argues with us that she's 50 cents too little. It's simply a disgrace.

You poured the wrong Coke and the burgers are dry

Pay a stranger 50 cent to use the toilet because why would you need to use one after eating and drinking here?

I work at a store in the Eifel myself and I have to say, I have never eaten such a delicious double chilli cheese!!!

It works, but you can find better.

There are too many people, there are not enough tables. Toilet is paid. If you are sitting on the first floor, and the toilet on the second has forgotten your check, pay the money or run to the first floor to get your check.... While you are running to wash your hands, everything is getting cold. Or make a hand wash basin on the first floor, I don’t even know. ... But 50% of guests are faced with the question of where to get money or a receipt on the second floor if you got naked, sat down and washed your hands

I waited a very long time for the order

Disgusting. There were three of us and we ordered food. We took the bill and went to wash our hands with a friend. The woman aggressively began demanding payment. I showed the receipt and we went to the toilet. This rude employee ran into the restroom behind us and started insulting us about paying. It's terrible! gave her €2. the mood was massively spoiled. Why couldn't you wait until we got out? A terrible and rude employee who should be replaced. and also provide a free toilet for visitors. It's free in restaurants, but you have to pay for it in eateries.

As usual in Mac. Something needs to be changed in the structure of the Mac. It's simple.

Unfortunately it's already rocked down and what's worse, it's not clean. I hope the kitchen doesn't look like that.

The staff is very nice and the seating and tables are very clean as well as the floor

It was a shame right from the start that my children were asked to pay money to go to the toilet. We consumed food there and were guests. They were initially denied access to the toilet, but after discussion my children 6 & 8 were finally allowed to use the toilets... cruel. The food was good, what you would expect. The service was actually good too!

Very good, friendly service. Just eat McDonald's. Ambiance just like you would expect from McDonald's

Freundlich und net. Lecker und heiß

Quick, clean and reliable average food options

You pay to eat. All normal. You PAY TO USE THE TOILET. AS A PAYING CUSTOMER. The "lady" that "keeps" the toilet doors has a hood attitude and looks like she might bite at any time if you try to pass. When the manager was asked if we seriously have to pay to use the toilet, after we paid for our food, he said very convinced yes. Ah yes? Then this means you also can clean up the table after us, and we don't have to take the tray anywhere.

Very unhygienic, they will never see me there again

Paid toilets in restaurants are terrible and incomprehensible! Before eating the food you ordered and paid for, do you have to wash your hands with soap and pay for these sanitary measures to the woman sitting in front of the toilet? And definitely cash, it is impossible to pay with a card, although I went to McDonald's, because I knew that I would not need cash there! It turned out not so... I am very disappointed and depressed....

It took a really long time , they were unfriendly

I waited 14 minutes for a McSmart menu. 20 people who were after me took their turn, employees were just laughing and talking while my fries became rock hard and cold. I avoid this store so much. The last time was 2 years ago. today again and never again!!! 12/13/24 8:3 - 8:45 p.m

Unfortunately, there are errors with every order, which are often annoyingly only noticed when you pick it up at home. Today the second patty was missing from the double cheese burger, which I don't think is right. I order a double cheeseburger and would like to have 2 patties. Last time the fries were cold and hard and the chicken nuggets stood for too long and therefore no longer tasted fresh. It's a shame, I would have liked to write something different, but I hope it will change. I now check my order EVERY time before I leave the door.

It can't be that a TOILET WOMAN wants EXTRA money here, can it? This is inside McDonalds! It's really underground in the restaurant with the KLOFRAU. I feel like I'm at the last rest stop😕

Many people wonder why I have to pay for the toilet if I eat in this establishment🫠🫠🫠

If you dine on-site, there is an additional fee for using the restroom

I've never experienced such a slow McDonald's. The store was empty and I waited 20 minutes. Fast food is different.

Service 0 stars. Employees shout at each other and there is no please/thank you. Instead, evil looks 😩😅

The toilet attendant was extremely unfriendly and didn't want to let us use the toilet until we paid 50ct, even though it was free for guests to use. Please replace staff!

Cappuccino in a deposit cup. Mcces has a deposit system. Use it!

The food is good, but the workers yell at you and don't speak respectfully. The girls who deliver the food tell you if you ask them a question to just go to the checkout.

Top service. Ordering from a gentleman in a good mood makes the food taste better. Suggestion for improvement: the salad would be better on the burger, as well as next to it.

Very poor service. Apathetic staff who poetry my order.

Because 1. I want to point out that the EC machines don't work quite as well as they should Because 2. What bothers me is that ordering takes too long and I had to wait 25 minutes today

More hygiene would be appropriate. The surfaces (tables including equipment) and floor are full of grease and dirt. There is an unpleasant smell in the air. Not really inviting

Nice staff, the food tasted good, it's ok.

Full cal. Firstly, we ordered food, paid by card, and in response on the tablet it was written that there was a failure, the receipt could not be printed, etc. and the money was withdrawn. Well, that’s how it is, there are glitches, not a problem, but when we turned to the staff, she said to go to pick up the order and wait. We waited and waited, no one said anything about the order and we waited. We decided to see where the order was and read it ourselves and guessed where the order was. Secondly, I ordered chili sauce, I put the sauce on and I see this funny thing: there’s more than one worm 🥰 Well, as they say: “what goes in is swallowed” or “every speck in the mouth is a vitamin”

Just junk food. Just not exactly cheap. Sometimes it just has to be that way.

My girlfriend ordered her lunch here And she really enjoyed it You can do it every now and then

Disgusting, you have to give it a wide berth here. Worst McDonald's I've ever been to.

Well, since I've been ordering from McDonald's I've only had bad experiences. The staff is apparently so underexposed that they can't read the entire order. This is no joke, something is missing from every order. Either it's the sauces or several burgers. It simply cannot be that all the employees present are too brainless to record the components of a simple order. I would prefer not to give a star, one is definitely too many. I'm probably too stupid to understand that no matter who works at McDonald's, my order will never arrive as ordered. It's fascinating how people today are unable to process a simple order.

Very bad service Half of the order was forgotten when packing When you call, no one answers

There is a woman on the second floor who lets you into the restroom for 50 cents! I don’t feel sorry for the money, but this is the first time I’ve seen this! I come to your establishment, pay money for your food, and then this happens, or maybe this is normal! The toilet should be free for visitors! Take Action

Very practical service, food was brought quickly, a free table was found and cleared for us. I am very grateful to the worker from Ukraine for the fast and high-quality work.

Kind of dirty men's toilets. Customers who eat there are also supposed to pay for the toilet and are approached in an unfriendly manner upstairs in front of the toilets to pay. Yesterday they were in the branch.

We went for dinner and, like all McDonald's, they take you away from a dinner with children, the food was good but the place was a little dirty, with quite a few flies included, they served us well and quite quickly.

Very crowded, waited a long time for the food. Staff was friendly and committed

It was good ;) fast, nice service. As for MacDonald quite clean:) I liked it.

Cleaner refused access to the toilet because there was no change. Even though I was once a guest. Impossible

3 of the 6 ordering kiosks are out of order and the other 3 responded very slowly. Too bad missed opportunity

Shit shop, but had the time of my life (thanks Joana)

We ordered from an ordering machine. My friend also chose the option of table service. However, due to a lack of communication, he had to wait 25 minutes for his food to be delivered as the staff did not deliver it to his seat. Finally, he had to pick up the food himself from the food bank. Due to the long waiting time, the food we ordered had become cold and inedible. Following his complaint, he was made to wait another 10 minutes. When a service person finally came to us, we were rudely told that the employees were not responsible for this. Afterwards, the manager of the store appeared and spoke only Russian, which made communication even more difficult. Overall, our experience was extremely disappointing due to the lack of service, the long wait and the rude treatment.

Order screens sometimes work a bit slowly. Everything else was positive, from the service to the clean location. There is even a toilet attendant. Toilets really clean. order screens sometimes functions a bit slow. otherwise everything positive, from service and clean location. even a toilet lady present. toilets really clean. bestelschermen functioneert soms wat traag. Everything is positive, the service is a nice location. zelfs a toilet lady aanwezig. toilets are really nice.

MOLDY BURGER BUN!!!! The typical McDonald's visit, but this time more extreme. Soggy fries, cold burgers, you don't know it any other way. But this time there was even mold on the burger bun. Not completely moldy, but STILL mold on the bun. We then got a new burger, but if this bun was moldy and you didn't notice it, I don't want to know how many other buns there were. Considering that the rolls are all lying around together, the mold has spread to the other rolls. The mold doesn't have to be visible to be harmful. Everyone should be aware of this.

Visited today with my family, ordered via the machines, used table service, no issues at all. After finishing our food, me and my son went upstairs to use the toilet. Upon exit I turned around to thank the toilet attendant (I had left my bags etc downstairs with the rest of my family) she asked me for my receipt, when I told her I was sorry it was downstairs, she started to get angry with me saying the toilets were for customers only and pointing at her money tray. I do not appreciate being spoken to in that manner after spending €50, so I just walked away, she then proceeded to cuss at me. I wouldn’t mind if the toilets were kept clean, they were not.

Grumpy staff. They forgot our order, I ask the staff and they pretend not to hear me and just keep walking

We've been here three times already, and the ice cream and milkshakes machine doesn't work all the time. Very dirty, the floor is not washed. Your feet stick to the floor when you walk. Workers sweep all trash from the table onto the floor.

It's not very nice inside, but you can do it if you want to eat at McDonald's

A McDonalds branch below standards. Downstairs the ordering terminals are often full, there isn't much space and it's cramped. I think this could have been set up better. That's not all, the ordering terminals are also quite slow. The tables are hardly cleaned, no matter where you go, most tables are often still dirty. If you want to sit here and relax and chat with your friends, you're out of luck today. The music in the bar is so loud that you can't understand the person you're talking to. The music is not only incredibly loud, but also incredibly bad. But at least the food was pretty good and it was even warm, but I think that's the only positive thing about this place. But at least there is a very small climbing area for children, maybe that will save the place...

The employee with glasses is very unfriendly towards customers and suppliers

digga, I just want to go to the toilet and not donate 50 cents to people, leave me alone! 🖕🖕🖕🖕

Budget and best place to eat some food

Unfresh and unfriendly, by the way, I'm not your brother, I'm a customer. OK?

Fast, easy and affordable ordering with various offers and payment methods. Is recommended for everyone.

I ordered a Chli Wrap. Unfortunately, the restaurant staff simply forgot about my order, so I waited more than 40 minutes for it. It is absolutely unacceptable, I am very disappointed.

Paying customers will be asked to pay to use the toilet. Otherwise it's fine...

The ordering tablets are working extremly slow No printer paper for tablets so you have to play guessing game at receiving your order WC is for fee! Generally it's a bad experience for me

Eating cold cola and too much ice

I have often ordered something from the branch over there and have been satisfied so far. Today, however, when ordering, even though the digital board says that the cocoa is also available in small, the SL at the checkout said that they only have medium and grande cups. But why is it apparently still shown on the board ❔ Not customer-friendly. Because you had hope for a so-called service. Therefore, it should be removed immediately when Small Hot Chocolate is no longer offered!

Employees are rude. There was hair in my food and half of the order was missing.

There were a lot of things that weren't there! The staff was unclear and not very cheerful. Not fun. Ps. Who doesn't come here anymore. Pps. 😡

So the worst McDonald's in Germany, the Mcflurry was expired and I've been in real stupid pain for 4 days now

Ordered via the app and paid with PayPal. Girlfriend is sent away because she allegedly didn't pay. When I got there half an hour later I was told the code was invalid and the order would have been ready long ago. Food is cold and order is incomplete, no drink included. Best 0 stars.

Breakfast was great, waiting time was a bit long <table service, but the shop was almost empty. There was no ambience except for some background music

Order processing was quick, food was fresh and warm. Staff was friendly and quick

Extremely unfriendly employees.

I had long black hair in my fries today, I find it super disgusting! Maybe employees should just tie his hair!

I ordered takeaway food, unfortunately some of the things I ordered were forgotten. It's a shame because the lady where I ordered was super nice

The Big Tasty was given dry and cold. It's good that they changed it later. But only after persuasion... After eating there were unpleasant sensations. Better choose another McDonald's restaurant

I was shocked at the rudeness of the woman working at the entrance to the toilet. I accidentally dropped my coffee and went to tell her and she started yelling at me. She started accusing me as if I had committed a crime. She told me to clean the toilet myself. Please tell me if spilling coffee is really such a crime that causes such a reaction?

Absolutely unpleasant to eat here or go to the store in general. I ate upstairs where the toilet lady had the whole place screaming with her singing. She had headphones in and sang so loudly that you had to hear everything all the time. In my opinion, something like that is absolutely not appropriate. There is pleasant music playing, which is sufficient. But I find the singing to be absolutely inappropriate, annoying and not at all appropriate in a bar.

Eating mostly full is very tasty and the service is usually nice

Standart Mcdonalds with plastic food 🤦

Incomprehensible. the fries were undercooked and inedible, the drinks had no fizz, a drink was served incorrectly and when a complaint was made nothing was done and you had to settle for the wrong drink! Employees are not very nice and do not have a friendly atmosphere. Plus, the ice cream isn't even half full.

We just ordered 2 economy menus.. Bad.. Are they filled like that???

The second floor is always closed and there is no free seating area downstairs. Who and why decided that the second floor is closed? the employees???

I just wanted to order an ice cream at the checkout when the employee yelled at me and told me I should buy it at the counter because there weren't enough staff. Unfortunately, not all of the ordering terminals worked and showed error messages; others were occupied. That's what I call customer loyalty.

The food was as expected from a McDonald's. However, there was no salt in almost every dish and we were overwhelmed by hair in our food. Best regards The unknown

The space on the first floor was not neat enough and also the sockets to charge my mobile on the tables were not working

Food very tasty and that's the most important thing

In the city center, there are always a lot of people, but there are also a lot of seats. There are two floors, and there is almost no need to wait for a seat, because people leave quickly after eating to go shopping, so this is a place to eat fast food while shopping, and there is a lot of people flow. quick. The service is very orderly, there is a food delivery service, and there are many ordering machines. Of course, ordering on your mobile phone is faster. There is a charge for the toilet, and there are cleaning workers who charge at the door of the toilet. In the core of the city, the toilet fee is understandable, but if you are a dining guest, it is recommended to use the toilet with a small ticket.

Terrible branch. Table service was chosen on Sunday, food was forgotten "on the counter". When they were brought to the table they were cold. The complaint was handled with great unfriendliness.

Racist staff don't behave politely, they behave unprofessionally and everything is unhygienic. I caught Samonella, the only thing that's good is the toilet staff

Best McDonald's store in Dusseldorf. The quality of the food is the highest. Except the cleaning women of the toilet is very very very rude!!!!

Very clean restaurant. Service is also very good. The food has always been good so far. So if you're in a hurry or don't feel like cooking, we really recommend it.

A somewhat dingy-looking McDonald's, overrun by Lieferando drivers who, with their bicycles and huge bags, make you feel like you're a little out of place. Annoyed or possibly overworked staff doesn't make things any better. At the time of Corona, I wouldn't recommend ordering it there and picking it up myself... It's actually a shame that a McDonald's with a location just before the pedestrian zone is actually really bad.

Bad food and bad treatment and small restaurant

I ordered something to take away at home and then this, it had nothing to do with normal citizens... wrong salad, wrong cheese and above all really disgusting looking cheese, only 1 strip of bacon on the big tasty and the onions for that Hamburger ts were probably out too... disappointment for so much money...