McDonald's in Düsseldorf

The food is served very slowly and the newly hired staff don't know anything.

We truly enjoyed our stay at the hotel. The rooms were exceptionally clean and comfortable. The staff was friendly and ready to assist with any questions. Breakfast was varied and delicious. Its central location is also ideal for exploring the city. We would definitely choose this hotel again. I highly recommend it!

I wanted to use the restroom, but there was a person sitting in front of it who explicitly demanded 50 cents for use. This is illegal: McDonald's is a restaurant that sells food and beverages and is therefore obligated to provide its customers with free use of the restroom facilities. Such an entrance fee is not permitted. I will therefore report this incident to the relevant authorities. It's very disappointing that this is being practiced here.

Everything was super hectic, we were sent away from our table even though we had gotten something and paid for it!! Unbelievable. Not recommended.

The employee with the short hair, probably the branch manager or similar, is the very best MCS employee in the whole world and one of the friendliest people of all time

So I sit down then an employee comes and forces me to order something which is outrageous

We ordered Happy Meals because of the Squishmallows, but we got such unnecessary plastic crap, even though we chose the Squishmallows. Very disappointing!

The environment and service are very good!

Everything is fine except paid toilets

McDonald's has bad service and bad food but my kids love it.

Everything was very clean, and the staff was very friendly. One of the good MCDs. 👍👍👍

This is one of the most delicious poppies.

The staff is not customer-oriented at all, they hire boors and stand behind the counter, the food is half tasty, half not, in general there is less pleasure than I would like

I've been to many McDonald's but this one was one of the best, the food was good, the service was nice, there was one downside... a lot of people every day and there was no seating at all.

Amazing food. Very friendly and attentive staff. Highly recommended! 11/10 top!

Fast food restaurant for adults and children. Indoor seating and takeout service.

The ice cream was too cold, we had to wait a really long time for a very small order, and there was a lot of trash on the floor.

Quiet, the food was tasty, could have been a bit warmer, the toilet was fine, overall good for a McDonald's

Nice, quiet McDonald's, the food arrived quickly and was well-prepared. Everything was also tidy and clean.

I had a small meal during my lunch break. You'll need a little patience when ordering. Otherwise, the staff was friendly, the food was standard, the tables were clean, and everything was fine. I can recommend it for a quick visit; there's nothing to complain about. 👍🏼😊

The food is very good but the staff's treatment is very bad

Extremely long wait times. To calculate the waiting time per customer recorded in the system, each order is simply marked as ready for pickup, and you then wait a good 15-20 minutes. The staff isn't particularly friendly either.

The food is as you would expect. The wait time was unfortunately very long, at over 20 minutes.

Slow and sometimes non-functional order terminals. Order numbers are immediately clicked to "Ready for pickup" and then disappear. The number is called 15 minutes later.

The waiter calls out the numbers in advance. I've ordered here many times, but I don't get my food until five minutes after my number appears on the display.

Dirty and filthy . Half of the citizens not available

The order terminals are very slow

It's a shame that the employees there can't read. I ordered a Big Tasty Bacon with double sauce and got one without.

Aside from the fact that 4 out of 5 times a burger is made wrong, everything except the drinks is cold, and it's hotter than a sauna, the service is pretty good. They simply forgot to make our food, and what was once "fast food" turned into a 30-minute wait, with the food in that warming thing and then cold and incorrectly packed into our bags. Fries were just thrown in à la Five Guys, only we didn't have any more here; they were simply unnecessary. On the positive side, they have Big Mac sauce again, and eventually our food was finally prepared.

I was very satisfied with my visit to McDonald's! The service was excellent – ​​fast, friendly, and attentive. I would especially like to highlight the manager there: She works with absolute professionalism and is immediately available to help with any problem. You can tell that she leads her team excellently and always has an open ear for her guests. A big thank you to the manager and the entire team – keep up the good work!

It's a pity that the photos were not saved, but at first they mixed up one item in the check, they came up to change it. I still don't understand why there is a choice of toys in Happy Mill on computers, but there is only one choice in the store, why not just remove the choice. So that's okay, then in the Happy Mill cheeseburger, we find hair when fried to the cutlet 🫣 okay, we were made a replacement, but the fact is. I don't understand why in Germany, they don't work in McDonald's in gloves and caps, even most workers don't have special clothes in the kitchen ....

There were places and there were not many people, the screen from which to order today was quite slow, not always saving the changes...

There are McDonald's branches (though not many) that put more effort into the food. But the worst are the employees. They speak little or no German. And they aren't particularly friendly either. Cleanliness is mediocre. There are leftover food on the tables and floors.

The fries have been in stock behind the counter for ages and are not made fresh, but even worse are the burgers - ice cold! I immediately complained and asked for a hot burger, and got the next cold burger! really incredible!

Overcrowded, bad fries but bad cheeseburgers and nuggets, waited a long time for little food

I have been a user of the reusable system for a long time and have returned cleaned cups without a receipt several times without any problems. Today I brought back five cups - three of which were from previous visits. I used two of them that day and had a receipt for them. However, an employee refused to accept the remaining three cups without a receipt. He accused me of saying the cups were "unused" because they were clean - even though I explained that I had washed them at home since they had been with me for a week. His answer: “I know the system.” What exactly that meant remained unclear. When I asked how long this regulation had existed, he replied unfriendly: “Do I have to explain to you since when?” The shift manager was called in and also rudely confirmed that no acceptance was possible without a receipt. Ultimately, only two cups with receipts were accepted. Afterwards I went to another McDonald's branch - there all three remaining cups were accepted without discussion. I think it's a shame that customer friendliness and the purpose of the reusable system are apparently not taken seriously in a branch. Respectful treatment would be the minimum.

A paid toilet in an establishment is a disgrace.

Looks slightly dirty, front and back to the kitchen.

We visited this branch today and had 2 coffees, 2 apple turnovers and an ice cream. After we were finished I went upstairs and wanted to go to the toilet. I noticed a camping table with cleaning cloths... briefly and before I had even passed the table a lady bluffed at me with the words “I get 50 cents”. I turned on my heel and tried to speak to an employee downstairs. A real conversation did not take place - due to problems with communication. A colleague wanted to help, but that didn't make it any clearer. I understand that the visit is probably free for guests. The toilet attendant didn't ask me at all whether I had eaten anything. It was also explained to me that the toilet is heavily used due to its location in the city center. Be that as it may, I don't wish for such a speech. I was a guest and ate. In order to clarify the matter, I will also write to McDonald’s German headquarters.

I removed 1 star because on an order of 5 products they forgot 1

In general I will not say that is bad because maybe there's someone who thinks opposite , so for me as a mother I preferred if there were a little nice and also there is a toilet that you should Extra pay for it even if you're a customer, I can accept it if I wasn't dining in but to pay extra that's not acceptable. So better change this one and the atmosphere is odd because the staff were not organised enough.

A MacDonalds Cheaper than in Belgium

I work in delivery service. Bad treatment, unclean food, everything is bad there.

We bought a family for 50 cents each, the service was terrible, they poured literally one tablespoon of ice cream, the horror was literally a couple of potatoes, terrible, did not issue checks, did not want to give change, we were served by a man who looked like a Turk with small curly black hair.

I didn't like it. We were there on March 31, and the guy who served us kept nibbling his tongue.

The service is ok, the food is good too.

You have to pay for the toilet even though you got food there and for €1 for using it you don't get a voucher or a receipt. They're not allowed to do that.

You poured the wrong Coke and the burgers are dry

It can't be true that the cleaning lady in front of the restrooms is charging €1 per person? We even ate there, and we're supposed to pay for the restroom? Then she argues with us that she's 50 cents too little. It's simply a disgrace.

Pay a stranger 50 cent to use the toilet because why would you need to use one after eating and drinking here?

I work at a store in the Eifel myself and I have to say, I have never eaten such a delicious double chilli cheese!!!

It works, but you can find better.

There are too many people, there are not enough tables. Toilet is paid. If you are sitting on the first floor, and the toilet on the second has forgotten your check, pay the money or run to the first floor to get your check.... While you are running to wash your hands, everything is getting cold. Or make a hand wash basin on the first floor, I don’t even know. ... But 50% of guests are faced with the question of where to get money or a receipt on the second floor if you got naked, sat down and washed your hands

I waited a very long time for the order

Disgusting. There were three of us and we ordered food. We took the bill and went to wash our hands with a friend. The woman aggressively began demanding payment. I showed the receipt and we went to the toilet. This rude employee ran into the restroom behind us and started insulting us about paying. It's terrible! gave her €2. the mood was massively spoiled. Why couldn't you wait until we got out? A terrible and rude employee who should be replaced. and also provide a free toilet for visitors. It's free in restaurants, but you have to pay for it in eateries.

As usual in Mac. Something needs to be changed in the structure of the Mac. It's simple.

Unfortunately it's already rocked down and what's worse, it's not clean. I hope the kitchen doesn't look like that.

The staff is very nice and the seating and tables are very clean as well as the floor

It was a shame right from the start that my children were asked to pay money to go to the toilet. We consumed food there and were guests. They were initially denied access to the toilet, but after discussion my children 6 & 8 were finally allowed to use the toilets... cruel. The food was good, what you would expect. The service was actually good too!

Very good, friendly service. Just eat McDonald's. Ambiance just like you would expect from McDonald's

Freundlich und net. Lecker und heiß

Quick, clean and reliable average food options

Very unhygienic, they will never see me there again

You pay to eat. All normal. You PAY TO USE THE TOILET. AS A PAYING CUSTOMER. The "lady" that "keeps" the toilet doors has a hood attitude and looks like she might bite at any time if you try to pass. When the manager was asked if we seriously have to pay to use the toilet, after we paid for our food, he said very convinced yes. Ah yes? Then this means you also can clean up the table after us, and we don't have to take the tray anywhere.

Paid toilets in restaurants are terrible and incomprehensible! Before eating the food you ordered and paid for, do you have to wash your hands with soap and pay for these sanitary measures to the woman sitting in front of the toilet? And definitely cash, it is impossible to pay with a card, although I went to McDonald's, because I knew that I would not need cash there! It turned out not so... I am very disappointed and depressed....

It took a really long time , they were unfriendly

I waited 14 minutes for a McSmart menu. 20 people who were after me took their turn, employees were just laughing and talking while my fries became rock hard and cold. I avoid this store so much. The last time was 2 years ago. today again and never again!!! 12/13/24 8:3 - 8:45 p.m

Unfortunately, there are errors with every order, which are often annoyingly only noticed when you pick it up at home. Today the second patty was missing from the double cheese burger, which I don't think is right. I order a double cheeseburger and would like to have 2 patties. Last time the fries were cold and hard and the chicken nuggets stood for too long and therefore no longer tasted fresh. It's a shame, I would have liked to write something different, but I hope it will change. I now check my order EVERY time before I leave the door.

It can't be that a TOILET WOMAN wants EXTRA money here, can it? This is inside McDonalds! It's really underground in the restaurant with the KLOFRAU. I feel like I'm at the last rest stop😕

If you dine on-site, there is an additional fee for using the restroom

Many people wonder why I have to pay for the toilet if I eat in this establishment🫠🫠🫠

I've never experienced such a slow McDonald's. The store was empty and I waited 20 minutes. Fast food is different.

Service 0 stars. Employees shout at each other and there is no please/thank you. Instead, evil looks 😩😅

The toilet attendant was extremely unfriendly and didn't want to let us use the toilet until we paid 50ct, even though it was free for guests to use. Please replace staff!

Cappuccino in a deposit cup. Mcces has a deposit system. Use it!

The food is good, but the workers yell at you and don't speak respectfully. The girls who deliver the food tell you if you ask them a question to just go to the checkout.

Top service. Ordering from a gentleman in a good mood makes the food taste better. Suggestion for improvement: the salad would be better on the burger, as well as next to it.

Very poor service. Apathetic staff who poetry my order.

Because 1. I want to point out that the EC machines don't work quite as well as they should Because 2. What bothers me is that ordering takes too long and I had to wait 25 minutes today

More hygiene would be appropriate. The surfaces (tables including equipment) and floor are full of grease and dirt. There is an unpleasant smell in the air. Not really inviting

Nice staff, the food tasted good, it's ok.

Full cal. Firstly, we ordered food, paid by card, and in response on the tablet it was written that there was a failure, the receipt could not be printed, etc. and the money was withdrawn. Well, that’s how it is, there are glitches, not a problem, but when we turned to the staff, she said to go to pick up the order and wait. We waited and waited, no one said anything about the order and we waited. We decided to see where the order was and read it ourselves and guessed where the order was. Secondly, I ordered chili sauce, I put the sauce on and I see this funny thing: there’s more than one worm 🥰 Well, as they say: “what goes in is swallowed” or “every speck in the mouth is a vitamin”

Just junk food. Just not exactly cheap. Sometimes it just has to be that way.

My girlfriend ordered her lunch here And she really enjoyed it You can do it every now and then

Disgusting, you have to give it a wide berth here. Worst McDonald's I've ever been to.

Well, since I've been ordering from McDonald's I've only had bad experiences. The staff is apparently so underexposed that they can't read the entire order. This is no joke, something is missing from every order. Either it's the sauces or several burgers. It simply cannot be that all the employees present are too brainless to record the components of a simple order. I would prefer not to give a star, one is definitely too many. I'm probably too stupid to understand that no matter who works at McDonald's, my order will never arrive as ordered. It's fascinating how people today are unable to process a simple order.

Very bad service Half of the order was forgotten when packing When you call, no one answers

There is a woman on the second floor who lets you into the restroom for 50 cents! I don’t feel sorry for the money, but this is the first time I’ve seen this! I come to your establishment, pay money for your food, and then this happens, or maybe this is normal! The toilet should be free for visitors! Take Action

Kind of dirty men's toilets. Customers who eat there are also supposed to pay for the toilet and are approached in an unfriendly manner upstairs in front of the toilets to pay. Yesterday they were in the branch.

Very practical service, food was brought quickly, a free table was found and cleared for us. I am very grateful to the worker from Ukraine for the fast and high-quality work.

We went for dinner and, like all McDonald's, they take you away from a dinner with children, the food was good but the place was a little dirty, with quite a few flies included, they served us well and quite quickly.

Very crowded, waited a long time for the food. Staff was friendly and committed

It was good ;) fast, nice service. As for MacDonald quite clean:) I liked it.

Cleaner refused access to the toilet because there was no change. Even though I was once a guest. Impossible

3 of the 6 ordering kiosks are out of order and the other 3 responded very slowly. Too bad missed opportunity

Shit shop, but had the time of my life (thanks Joana)

We ordered from an ordering machine. My friend also chose the option of table service. However, due to a lack of communication, he had to wait 25 minutes for his food to be delivered as the staff did not deliver it to his seat. Finally, he had to pick up the food himself from the food bank. Due to the long waiting time, the food we ordered had become cold and inedible. Following his complaint, he was made to wait another 10 minutes. When a service person finally came to us, we were rudely told that the employees were not responsible for this. Afterwards, the manager of the store appeared and spoke only Russian, which made communication even more difficult. Overall, our experience was extremely disappointing due to the lack of service, the long wait and the rude treatment.

Order screens sometimes work a bit slowly. Everything else was positive, from the service to the clean location. There is even a toilet attendant. Toilets really clean. order screens sometimes functions a bit slow. otherwise everything positive, from service and clean location. even a toilet lady present. toilets really clean. bestelschermen functioneert soms wat traag. Everything is positive, the service is a nice location. zelfs a toilet lady aanwezig. toilets are really nice.

MOLDY BURGER BUN!!!! The typical McDonald's visit, but this time more extreme. Soggy fries, cold burgers, you don't know it any other way. But this time there was even mold on the burger bun. Not completely moldy, but STILL mold on the bun. We then got a new burger, but if this bun was moldy and you didn't notice it, I don't want to know how many other buns there were. Considering that the rolls are all lying around together, the mold has spread to the other rolls. The mold doesn't have to be visible to be harmful. Everyone should be aware of this.

Visited today with my family, ordered via the machines, used table service, no issues at all. After finishing our food, me and my son went upstairs to use the toilet. Upon exit I turned around to thank the toilet attendant (I had left my bags etc downstairs with the rest of my family) she asked me for my receipt, when I told her I was sorry it was downstairs, she started to get angry with me saying the toilets were for customers only and pointing at her money tray. I do not appreciate being spoken to in that manner after spending €50, so I just walked away, she then proceeded to cuss at me. I wouldn’t mind if the toilets were kept clean, they were not.