China Imbiss Neu Hafen in Düsseldorf

Friday afternoon, 2:45 p.m., you're standing at the drive-thru, looking like an idiot. No one's taking your order because everyone else is standing at the checkout line, chatting. And they're leaving the customers standing there or simply ignoring them because the conversations are more important.

Absolutely disappointing – that's no way to treat customers! We ordered as usual and ate outside, then left for a short while. When we returned and sat down at the same table, the staff spoke to us extremely rudely. The employee claimed we weren't allowed to sit there because we hadn't bought anything and were drinking someone else's product, which is true, but come on, that's not acceptable. Shortly afterward, the manager came over, also very rude, and accused us of the same thing. They said they didn't know anything about our previous order – as if we were making it up! No clarification, no friendliness, no consideration. Instead, we were treated as if we were uninvited guests. And this despite the fact that the place wasn't full at all – three of the five or six tables were free! We weren't bothering anyone, we weren't taking anyone's seat, we just wanted to sit outside for a short while. To be treated so rudely and condescendingly is absolutely unacceptable. I will definitely not buy anything there again. Anyone who treats paying guests like this should urgently work on their behavior and customer service. Absolute disappointment!

The food is as you would expect. The wait time was unfortunately very long, at over 20 minutes.

The employee, perhaps from India or Bangladesh, was very, very rude. And there's no chicken.

The service is absolutely poor and completely unprofessional. The employees are lazy, reluctant, and show no commitment. Out of ten orders, nine orders were delivered incorrectly, forgotten, or too little. One particular older employee—a middle-aged woman—is extremely rude to customers and behaves extremely rudely. The tables are constantly dirty and sticky, with food scraps everywhere. The restrooms constantly stink—even basic cleaning isn't done, let alone disinfection. This is by far the worst McDonald's restaurant in the world in terms of the dining experience.