HANS IM GLÜCK - HEIDELBERG Westarkaden in Heidelberg

The food was perfect! As was the staff.

Very disappointing for a restaurant specializing in hamburgers. The "Hans im Glück Burger" was simply carelessly made, probably a frozen patty. Neither juicy nor tasty. The brioche bun was slightly burnt and dry. The fries tasted like oven fries and definitely didn't come from a deep fryer.

There were seven of us there and we had a reservation. We received a friendly welcome and service, and the food was very good! A successful afternoon.

Great service, friendly staff, very good food.

I've just returned from Hans im Glück in Bahnstadt. Ate a vegetarian burger and drank a beer, that came to 18 euros. So with a tip I left 20 euros there. The price/performance ratio was shockingly far apart.

Just here to thank the nice waitress! Thanks Marlene!

Excellent burgers and salads. Accommodation staff, chill ambiente. Overall good value for money. A little loud if you want to have a conversation.

My friends and I have eaten there a few times. The store is great, the atmosphere is very relaxing, very competent service. Personally, I love the drinks.

Great burgers, fries and salads and friendly service!

We were there in the evening at the weekend, but felt really embarrassed after the visit. Unfortunately, we only noticed this with the bill afterwards. We ordered a burger + fries and a cocktail but not as a menu because it was cocktail happy hour and otherwise we would have had a much higher price. Ultimately we were charged for the evening menu even though this was never mentioned. At 10 p.m. the payment was made straight away even though it was still open for an hour. A few minutes before we ordered a blackberry cocktail, which for no reason, as we were one of the last in the restaurant, was only served after over 15 minutes and 80% of the contents were just ice cubes (see picture/we hardly drank anything and the glass was empty). Unfortunately, this is not the first time that such tricks have been used here. We were really regular guests and enjoyed being there every week, but that's all over now

The WiFi connection is very weak here and they don't give us the WiFi password for the restaurant.

Meringa is top, Great Service and in my top ten waiter‘s List

You can get something to eat until 10:30 p.m. on Saturdays! Mega friendly service, whether you eat there or pick something up!!!!

Food pre-ordered online and ready for pickup within 10-15 minutes. Staff very nice and helpful. Food great!

Very good food even if the fries could have been hotter. The service was very friendly and accommodating. I'd love to come back.

The burger was delicious as always, and sweet potato fries.

Nice service and delicious food!

It used to be good, but the quality of the food continues to decline. There used to be real goat cheese on the burger, now there are still 5 crumbs, the service is also decreasing, despite asking twice, we got napkins ourselves Atmosphere is nice, but we certainly won't be able to eat again.

Smashed Burger was very good but expensive… Unfortunately the service staff was too busy!? We were often left high and dry. But very friendly! The ambience is typically very natural with the birch trees, but benches and stools without backrests are unsuitable for a comfortable and longer stay (meeting). But maybe that's the strategy? More different customers instead of “sit-downers”? There are also niches that are very comfortable, but we were a few too many people for that.

Uncomfortable seats, burger buns and sauces were swapped around, but when it came back it still had the wrong sauce on it. But actually tasty and nice staff. Drinks way too sweet

Very nice place for burgers and fries. Highly recommend this restaurant

What we really like is the free kids menu on Sundays for children up to six years old. The drinks like homemade iced tea and lemonade are also very good. Burgers can be improved. Nothing special. Ambience with birch trunks are very nice and the staff was very friendly.

Great service, good food, also a large vegan selection.

Good burger and nice atmosphere. We were happy with our Hans im Glück visit. There was a lot going on when we visited Hans im Glück and as a result the service was under stress. The burgers from western to full-bodied to barker were all very tasty. There wasn't much to go wrong with the fries, they were crispy and golden brown. The highlight was the onion rings with garlic sauce.

The food was delicious and we were served very nicely! Many thanks to Tom for the lovely evening! We'll be back!

I went here quickly a few years ago and had a bad experience with the staff but yesterday it was much better and the staff were very polite and knowledgeable. The food was very, very good but a little more expensive (for the portion you got) but it was still worth it. I like the inside of the restaurant and, as I said, the staff was very polite and competent this time. So in itself a great place, I will come back.

Since the reviews for the restaurant are quite bad and we are very satisfied with our order, we would like to share that too. We ordered via Lieferando. We can't say anything about the local service conditions.

When we visit the Bahnstadt in Heidelberg, we always include a visit to Hans im Glück. Very tasty burgers that you can put together yourself, the price/performance/service is right. We would definitely come back.

I'm super annoyed...public space in which you go shopping, go out to eat, go to the ATM, go to the pharmacy, meet up with friends, the space is now enlivened by private property that is "parking space managed" via camera: For some time now you have been getting a fine of at least €40 from the company parkvision if you use a scooter. License plate is scanned and done. Everything is legal and correct - nevertheless: Dear city of Heidelberg, seriously now?? Gadamerplatz in Bahnstadt is private property? At least 200 bicycles and e-bikes every day violate the forbidden "entry of all types of vehicles" and that is tolerated, whereas a scooter has to pay? Well, there's little you can do...but you can at least warn all potential victims...💪🏼 We're not allowed in the underground car park or in the square... we just go shopping somewhere else ...😂 And just to mention in passing, anyone who buys a scooter for several thousand euros and loves "dolce vita" is not the worst customer/guest/host... It's a shame that the dolce vita with "parkvision" at Gadamerplatz has now come to an end for me...🤷🏼‍♂️👋🏻🛵🇮🇹

Ate very tasty burgers. The kids got their burger for free. 1A

We had a fantastic cocktail evening at Hans im Glück! The atmosphere was great, the cocktails were incredibly tasty, and the service, especially Timea, was simply outstanding. She was friendly, attentive and made our evening perfect. Thank you for the great service – we will definitely be back!

You soloist should write a Google review of "Hans im Glück" in Heidelberg. This should do justice to 4.5 stars. Also use emojis ⭐⭐⭐⭐½ (4.5 stars) 🍔 Hans im Glück in Heidelberg - a real burger paradise! 🌳 The unique “birch forest” atmosphere immediately enchants and invites you to linger. 😍 The burgers are absolutely amazing - juicy, delicious and in many variations. Whether classic, vegetarian or vegan, everyone will find their favorite here! 🥩🥗 The friendly staff 😊 ensures pleasant service, even if it can take a little longer at peak times. The cocktails 🍹 are creative and delicious, perfect for toasting! The price is a bit high, but the quality and ambience justify it. A small deduction for occasionally long waiting times, but overall a great restaurant experience in Heidelberg! 🌟 Tip: Be sure to try the sweet potato fries! 🍟😋

The Hans im Glück can be reached in 5-10 minutes on foot from the train station. There are a few places available, but reservations are recommended. We were warmly welcomed and taken straight to our table. The service was consistently friendly and attentive and we regularly asked whether everything was OK. In addition to vegetarian and meat burgers, the menu also includes bowls and a large selection of non-alcoholic and alcoholic drinks. Our burgers were prepared relatively quickly and tasted very tasty, including all the side dishes. Dessert was also quickly picked up and served. In terms of price, Hans im Glück is on a par with other burger restaurants.

The food arrived quickly and was served by different service providers. There is a lot going on on weekends or weekday evenings, so reservations are recommended. Prices are a bit expensive but tasty. I can only recommend it, I have been there and eaten there several times with colleagues/friends. Won't be the last visit.

Nice burger restaurant with a cozy interior. The staff is very friendly.

Multiple vegan/vegetarian options available and they are good as well. Not to forget the good sweet potato fries.

Unfortunately, I called at 8:00 p.m. and was assured that I could pick up the food on site until at least 9:00 p.m. I was there at 8:45 p.m. and the boss personally said "the kitchen is closed", despite the house being full and deliveries going through. Although the waiter beforehand asked me to wait to order. So, speechless

Everything went very well. Very attentive service. Food was very tasty.

After about 10 minutes of waiting, we went to see the waitress ourselves. It was still half full at this time. The salads or bowls with the accompanying dressing are suspect. 🥰

Such a lovely experience. The atmosphere and the staff are really just great😍 If you are looking for a cozy and romantic restaurant you definitely have to come here!

Super delicious vegan burgers!!

Everything was perfect! I liked the NeoTaste offer 😄💕

Wir waren heute mit einer größeren Gruppe beeinträchtigter Menschen hier zu Gast und wurden sehr nett bedient. Es wurde freundlich auf unsere Wünsche und Bedürfnisse eingegangen. Wir haben uns sehr wohl gefühlt und das Essen hat allen gut geschmeckt. ☺️ Die Sitzmöglichkeit war etwas eng, aber dafür konnten wir alle gemeinsam an einem grossen Tisch sitzen. Vielen Dank ☺️

I'm disappointed 🙁 We were really hungry and craving burgers, so we ordered (directly online) from Hans im Glück. It took almost an hour until the food was supposedly on its way to us - and from then on it took another 25 minutes for a route that I would have walked in 5 minutes. By the time we got our food, the fries were of course soggy and the burgers were still lukewarm at best. The burgers - although they tasted quite good - were poorly topped, didn't look very appetizing and the beef patty was still very pink. The performance doesn't match the price and unfortunately this wasn't the first disappointing experience with (this) Hans im Glück...

Great atmosphere, I can only recommend it

I find it very pleasant there. The service is friendly and not intrusive, which I like. I also find the option of paying via the QR code to be a good alternative. All in all great! Gladly again.

First day: All orders and the invoice correct! Strong start! Update November 2024: Service now under control. Only menu is still complicated: No thirst quenchers in the children's menu?

We have been there twice in the past and were randomly charged €1 more twice. Today we were back and for the third time in a row we were charged €1 too much. €83.60 instead of €82.60. This even though we had already given tips beforehand. From today on I will never tip waiters at Hans im Glück again.

Every visit is a beautiful experience

Hans im Glück is just trash! The food tasted mediocre at best. The parties are definitely no longer home-made with love like they used to be, but rather greasy, industrial-quality slices. Really not recommended. The salad and garnish were already half rotten.

Food was definitely good for this price. Furthermore, the staff was very friendly.

Very nice staff and fantastic dish options. Extremely recommended for locals and tourists. The children's menu is very good too.

We had to push back the reservation by 30 minutes at short notice. The employees were very friendly on the phone and it was problem-free. The service on site was very nice and friendly. The food was very tasty and it came quickly. Not a long wait. Even with large groups, we were 10 people, highly recommended.

Very friendly staff, good food and short waiting times. The cocktails are delicious and definitely worth a visit. Unfortunately a bit tight at the table

As always in this chain's restaurants, it was very loud. The food is super tasty and individual needs are catered for.

Great food. Nice atmosphere and staff. Children also liked it

Always a good place, seems like burgers have become a bit smaller though :P

I go here often and love it! So delicious and great atmosphere. 1 star deduction for the stools. After sitting for an hour my bottom always hurts 😅

Staff very friendly and chatty...which is rather the exception today...thumbs up :-) Guests match the ambience...here too, a thumbs up. A visit there is definitely worth it.

Very friendly and attentive staff. Top quality of the food. The felt pads on the benches are not ideal. Nevertheless, all in all, highly recommended, a very good address at Burger & Co.

Delicious burgers and more. Friendly staff nice atmosphere. We were there for three hours eating and chatting.

Relatively expensive for a small burger and fluffy fries. There is much better

It was incredibly warm in this location! I thought they had the heater on. When I asked, I was told that the house warmed up so much when it was warm outside for longer. Huh?? Very uncomfortable when you sit there and sweat and it's actually cool outside again. Given that the Bahnstadt was built so young, something like this is actually absurd. And I'm actually not a very sensitive person who complains often, but that was too much even for me and my companion.

Always nice, very friendly service and the burgers are great

We have already been to 13 different HANS IM GLÜCK, but here in Heidelberg the team is really great. They help you, they have a smile and they get along well with each other. The team from Saturday evening October 5th, 2024 was simply GREAT💪💪💪

There are really delicious burgers here. Wow. I would love to come back here

Wir waren nachmittags zu zweit dort. Zwei Mittagsmenüs etwas über 40€. Das ist schon happig, wäre aber nicht schlimm, wenn das Essen dementsprechend gut gewesen wäre. Aber: Tiefkühlburgerpatty pfurztrocken, Pommes einigermaßen, Salat erweckte den Eindruck als wäre er aus der Tüte und schon Tage alt. Immerhin die Brötchen und das Hähnchenersatzpatty bei meiner Frau waren ganz gut.

Very tasty food. Tom served us well.

Very child-friendly: The waitress brought us crayons and a coloring book for our little daughter to the table before we even ordered anything. The food on offer is also very interesting for vegetarians and vegans and it tasted incredibly good. We also found the ability to pay with our cell phone very practical. Simply scan the QR code on the table and with a few clicks you have paid without having to call the waitress or even wait.

Very nice branch manager, top service, would be happy again.

Great night! Amazing food and great staff

Superb food and service. We were a group of 30 and booked and ordered before hand. We were seated and served very quickly and the food was fantastic! Great ambience with the wood, swings and lighting.

Hot, oil candle smell, tasteless burger

When we are in Heidelberg we always go there. Everyone is super nice and the burgers are very good

So far it has always been delicious and always got a table without reserving, service was always nice

Food great, service great, location great 💪🏼

Great atmosphere and even better waiter (Lukas AKA Basti)

I can't get away from the toilet on the second day after the visit, I'm not feeling well at all, the burger tasted strange and the sauces were in the blazing sun, which should have made me suspicious but I learned something again...

The staff was very friendly and quick. The food was served quickly. The outdoor location is pleasant, but the table/bench sizes are a bit small for more than 2 people. The food is good, but there are definitely better places for good burgers. The drinks are very refreshing and delicious.

Very tasty as always. It's just a shame that the vegan patty, which tasted exactly like a beef patty, is no longer available!!!

Perfect all around! Friendly staff - very on point and well organized. Food was super tasty. So do the cocktails!

I couldn’t taste the food because no one came to bring me a menu or take my order for 12 minutes.

Rude from the owner to the bar boy

Very nice atmosphere and pleasantly designed rooms. The staff was extremely friendly, Nuray who served us was great! Here the customer really is king. The location in Bahnstadt is also great for arriving by tram, for example. However, the prices are really high and, in my opinion, not always justified.

Food was standard since this is a chain restaurant. However, the staff was very rude. All 3 servers were somehow annoyed at our mere presence. No need to guess why, I suppose. It is shocking to see such things in urban Germany and in 2024. Wish I could give 0 stars.

Super tasty hamburgers. Food is fair to the price. I had billy goat burger, goat cheese bacon with fig sauce. Everything tasted great and I found a new favorite burger for myself. We can only recommend the homemade drinks. Recommendation to choose the menu. Burger with a side dish of your choice, a drink and then a hot drink. You get good service for what you pay for. I always come by when I'm in Heidelberg.

Good, but unfortunately you don't have reception and you can't get the WiFi password...So you have to pay in the traditional way. Too bad.

As always, top burgers 🍔 and homemade thirst quenchers / iced tea. Feel free to go for the lunch menu, top offer with a drink, side dish and a hot drink 👌 The service is always friendly and quick....👍 the food is on the table in no time😯😉 Clear recommendation.

Super great service that you rarely find anywhere else. The happy hour drinks were to die for - thank you!

The service was super nice & drinks and food came super quickly. Everything was great and delicious. I just don't think the price/performance ratio is quite adequate.

Greetings for waiter Tom, very nice and helpful guy ;)

The burger is incredibly delicious, it is not very cheap, but there is an application called neotaste, if you use it, you can buy 2 burgers for the price of 1 burger, so it is very affordable. We waited a little long to order, even though it wasn't very full. Similarly, Hans im Gluck in the substadt is also delicious.

Super nice staff, great atmosphere, super delicious food and drinks :)) perfect place to meet up with friends and have a great time! P.S.: Lukas is the best <3

Great experience, super nice service. Just great here!

Great experience, great service and ultra nice service.

Delicious food, great ambience!

Mega nice service and a bomb service! Definitely worth visiting again.

Very friendly staff and great sweet potato fries with a spicy dip.

It was a 10/10, we were served very well by Tom :-) we felt really comfortable and the food was perfect too! We'd love to come back 🍹

Food good, ambience fits like something different in the forest. Gladly again.