HANS IM GLÜCK - HEIDELBERG Heiliggeistkirche in Heidelberg

Overall, the food was delicious, although for a burger called "Billy Billy," it unfortunately had a bit less goat cheese. You always have to adjust the furniture a bit until you find a comfortable position. 😅 It was a spring-like 20°C outside, and the radiators inside were on full heat. Since the heating is centrally controlled, there's nothing they can do about it, I was told. We then moved, far away from any radiators, and it worked.

By 9:30 p.m., we were informed that we couldn't get a table because the cash register had already been closed. This was despite the fact that the online opening hours stated midnight. This was already the second Hans im Glück restaurant out of a total of two (!) that completely failed.

Our waitress Florentina was very nice :)

The waitress Florentina was in such a good mood and kept an eye on us as a group of 8 🌹

Everything was free and we were supposed to sit with people at the bar. I think something like that is an absolute no go. Not to mention the unfriendly staff.

Particularly noteworthy is the really great service. Price-performance ok so far. Not really a taste experience, but definitely satisfying.

Food, ambience & service great👍

A poem for everyone who likes burgers

Food was delicious, staff friendly and helpful and reasonably priced too.

Too narrow, burger ok but not a hit, service arrogant. But the fries are good

As always, good as you know it.

Cool location, good food, friendly service.

The taste of the food is okay. However, the restaurant is designed more for eating quickly and then leaving. Seats are far too narrow unless you want to cuddle with strangers back to back. Service forgets you every now and then.

Awesome burgers and bowls and also vegan and veg friendly We had the avocado bowl and the walnut patty burger and the avocado burger All were good 👍 The service was pretty slow, he also forgot to give us cutlery and we helped ourselves with the next tables Prices are maybe a little high but one entire burger along with a drink is too heavy But would still visit 😃

Uno de los mejores restaurantes de hamburguesas, la hamburguesa, el pan, la salsa y las papas fritas son muy buenos, y la decoración interior del restaurante es distintiva utilizando troncos de árboles.

Actually quite nice. But unfortunately I have to deduct 2 stars because 1. extremely cold, that's not possible in winter, that you freeze there, so it was uncomfortable. 2. the toilets, unfortunately I couldn't go to them because I was so disgusted. I don't know if you're aware of this, but the first toilet is leaking water?! The whole floor was wet and there was a sign in front of it saying “danger of slipping”, which was definitely not a wipe but from the toilet. And there was no paper in the cubicles either. And 3. you should bring the food to a group so that 3 don't get their burgers and the 4th has to wait another 15 minutes. I think it's because of the stress, but I thought it was a shame about these things. I've been to a few HiG in other cities and the one in HD disappointed me a bit. Please be sure to take care of the temperature in the restaurant. I've already read this in another review.

Listless employee. Everything else is standard fast food

Ludicrously rude personal - the first waiter told us to choose any of the free tables and a latter told us rudely to sit in the hallway. After asking whether sitting in a nicer place was possible our waiter told us no and „tough luck“ and said that we might as well leave then. Not coming here ever again. And absolutely can‘t recommend.

My first visit to Hans im Glück and probably the last. Okay, they want to be hip. The interior design is probably well received by some people, but of course it is also very cramped. The burgers are nothing extraordinary in terms of taste, more like run-of-the-mill. For 2 people (lunch menu) around €40 was saved. The service was great but you can definitely get cheaper and better food elsewhere.

The food was very good, the service was also fabulous. The atmosphere was pleasant throughout.

Food and ambience is awesome; like all of their chains. The service is kind of average i would say. We were here to celebrate my birthday. It was a nice evening with those ambient lights and music. The burgers were juicy and yummy as usual. I did not like my Gin cocktail with basil; because it is supposed to be freshly prepared with smashing and not from the bottled basil drink. All in all it was okay.

Spacious inside with beautiful decorations. Excellent menu, I had a chicken bowl with a house cocktail.

Nice staff and always delicious burgers. We always enjoy coming back to eat.

Realmente os hambúrgueres são uma delícia, mas o atendimento é pessimo, oa atendentes sao impacientes demais , tenho a impressão que ficaram agilizando para pagarmos a conta e no f cobraram a mais

This restaurant we went to did not leave our mouths open, very nice decoration, although a little stuffy, the waiters served us kindly and perfectly, regarding the food, delicious, one of the best hamburgers I ate in my life, the fries with cheese with spectacular mustard and orange sauce. I would return without hesitation

Very careful and friendly service. Good selection of different, very tasty burgers, although the price is a little higher, but the burger is also really filling. We were therefore able to share the portion of fries.

Great decor, delicious food with lots of vegan options and really good service!

Πολύ ωραίο μαγαζί στο κεντρο της πόλης.Ωραιο burger αψογη εξυπηρετηση και πολυ καθαρο.Σιγουρα αν βρεθώ στην Heidelberg θα το επισκεφτω ξανα

A great place to enjoy a delicious homemade burger. The wooden interior is impressive, and the patty doesn't have a bad flavor.

Service and food great!! However, the shop was really very cold - almost unbearable without a winter jacket.

After a few tries, I don't find the combinations of ingredients to be suitable here. Service was good.

Top location, food good if not exceptional

We left before we ordered because we were treated very unfriendly several times. We were there as a family and have really well-behaved children, one was just sleeping peacefully in our arms, and there was also an elderly woman with lame feet. First it was about where we had to wait (several times and we always tried to position ourselves correctly according to these instructions), then that we had to spread ourselves across two tables that were far away from each other, even though we were already a little closer together sat together at the table as planned. There were several much larger tables available next to us. I worked in service myself for a long time and would never have spoken to guests in such a tone. It was really bad and loud. We had not exhibited any unusual misconduct or behavior that was unacceptable for service. I don't know what could have been the problem on our part. Too bad. By the way, this was the second time this happened. Was it because of the children/larger family?

The food is quite good. Unfortunately it's far too narrow and there aren't even proper chairs with backrests. Tables also much too small. Here they try to squeeze in as many guests as possible. But I can also imagine that we are not part of the target group. Maybe others don't have such demands on a restaurant. For me it is a snack bar with, in comparison, higher food quality and service.

Very tasty burgers and fries! The service was also friendly and accommodating.

Really delicious food and super nice staff. The selection of vegetarian and vegan burgers is huge. Only recommended!

Über's Essen kann ich leider nichts sagen - wir kamen nicht dazu. Wir, zu dritt, wollten gerne nach einer abendlichen Stadtführung im "Hans im Glück Heidelberg" einkehren. Auf unsere Frage, wie lange geöffnet wäre, bekamen wir zur Antwort: "Unter normalen Umständen bis 22 Uhr." ??? Unsere Bitte um eine Tischreservierung auf 20.45 Uhr bekamen wir eine abschlägige Antwort - Reservierungen werden nur bis 20 Uhr angenommen! Optimistisch, einen freien Tisch zu bekommen, kamen wir um 20.45 Uhr ins Lokal. Freie Tische gab's genug, aber nichts mehr zu essen, die Küche hatte schon geschlossen! Aber zu trinken hätten wir noch was bekommen. Das haben wir dann dankend abgelehnt und im Lokal nebenan getrunken UND gegessen Und bis 22.30 Uhr gesessen. Sehr gemütlich und willkommen. Fazit: Nie wieder Hans im Glück, egal wo!

Very great atmosphere and moderate prices. The food tasted very tasty

Like every Hans im Glück with a distinctive look. In particular, friendly and cordial staff and excellent burgers.

The staff is really unfriendly, makes exceptions for other groups and doesn't let anyone talk to them. This is not how you behave as a waitress in a restaurant.

The burgers are very good, the atmosphere is nice and the staff is very friendly

The food was fantastic as always, unfortunately the restaurant was a bit drafty, we sat on the aisle and were a bit cold. Service was very friendly, especially the gentleman behind the bar!

The food there was really great. It wasn't a lot, but it was absolutely enough for all of us. The service was also appropriate depending on the number of visitors. Really recommended.

It was delicious and enjoyable...as always. I love the coleslaw, it tastes unique. And then vegan too, great. Had a still soda...peach lime. It was really tasty and super refreshing. The burgers are also always great with fresh ingredients. We quickly had a place...even without reserving and paying was also quick. Grade 1+ from me.

Very tasty, pleasant service, some seats a bit too small and unfortunately a bit too expensive for my taste.

We were in Heidelberg over the weekend and landed there in the evening. The ambience was very nice. Even though it was very busy and the service had their hands full, they were very attentive and friendly. The menu is clear and the food was very tasty.

We really enjoyed the toilet 😀👌 Very nice service, delicious burgers, uncomplicated and quick. Always happy 😀

Very tasty burgers. The orange mustard gave it a special touch. Recommended. The blueberry/mint lemonade was great.

Everything was the same as usual at HiG. Friendly service, quality and prices OK. It was just annoying that you had to wait 2-3 minutes in front of the restaurant (because of space and cleaning) and then it ended up being almost 15 minutes. As I said, everyone is afut and you can easily go to the burger joint. However, the HiG is still not my No. 1 among burger shops.

Nice restaurant with good burgers. I find the seating areas too narrow. Things are tight, especially in larger groups. I don't think the sweet potatoes are good compared to the normal potatoes. The burgers are delicious, although I found the chicken better. The service is quick. The food was delivered in a pleasant time. The prices for burgers are 6-8€, depending on which options you choose, you can easily go over 10€. The buns are delicious and there are also whole grains. Payment is possible both in cash and by card.

We were there when the castle fireworks were going on in the evening. Accordingly, it was very full and we, like many others, had to wait until a seat was available. However, ordering and delivering the dishes went quite quickly despite the house being full.

Extremely friendly and courteous staff. Menu prices excl. BURGERS are average and quite OK. BURGERS taste... but nothing more. I think the quality has decreased extremely. The ambience is somewhat nice, unfortunately some places and corners are extremely narrow... only for slim people...

The food is very nice and competent service staff. The food is very tasty.

Estaba de paso por Heidelberg y se topó con este restaurante slash peculiar hamburguesería boscosa. Gran selección de hamburguesas (una estafa no es gluten - pan gratis, pero pueden hacerlo en una envoltura de lechuga) . Papas fritas de trufa al lado. El servicio es realmente bueno para los estándares alemanes. ¡Volveré otra vez!

Good burgers at a reasonable price.

Insgesamt war das Erlebnis leider enttäuschend. Der Tisch war nicht sauber, wir mussten uns das Menü selbst holen, und es gab weder Messer noch Gabel noch Servietten. Die Burger waren für den Preis viel zu klein, und wir mussten ewig warten, bis endlich jemand kam, um uns die Rechnung zu bringen. Zum Schluss war das WC unsauber und es fehlte Toilettenpapier. Der Service ließ deutlich zu wünschen übrig. Und dennoch erwartete das Personal am Ende tatsächlich noch Trinkgeld. Das ist wirklich unglaublich!

The service was top right from the start - the staff is super friendly, attentive and makes you feel comfortable. The burgers 🍔 were incredibly tasty, perfectly prepared and topped with fresh ingredients. The fries 🍟 were also crispy and golden brown – exactly how they should be. The location is excellent, in the middle of the city and easily accessible. Particularly noteworthy is the beautiful interior design: a great mix of modern design and cozy flair that invites you to linger. You immediately feel welcome and can enjoy the ambience to the fullest. Visited twice - excellent twice!

Chaine de burgers sympa. Grandes variétés de burgers, sauces et accompagnement. Serveuse efficace et agréable, le cadre est original.

So super reliable and the best service from friendly staff! The location is unbelievable! And of course, more than 4 or 5 vegan options! 😉

I ate the vegan Zeitgeist burger and it was extremely tasty, with fries, but they weren't very seasoned and a bit mushy. Price but great

Chicken burger with truffle sauce... Best burger I've ever eaten!

Virkelig lækker mad, mange valgmuligheder, særligt deres salat bravour var den bedste salat jeg længe har fået. Deres hjemmelavede “tørstslukker” var fantastisk særligt den med grapefrugt. Mange veganske valgmuligheder.

Service wasn't exactly friendly, people sat completely on top of each other, the taste of the food was absolutely poor for the price, it was at the same level as the yellow burger shop. The fries for that price were cold and not good.

Portions are normal in size, but could be expanded. Friendly staff! Very centrally located.

Unfortunately my experience at this restaurant wasn't the best. The tables with seating were very narrow. If you wanted to lean, you actually had to do so against the back of the person across the table. Therefore, the restaurant is more for eating and not for really lingering afterwards. Other than that we were seated at the bar. The bartender did his best, but was very unprofessionally insulted and insulted by the (presumably) chef de service. The service was generally mediocre as it was completely overwhelmed and there seemed to be too few staff. Our chocolate milk arrived about 15 minutes after the bill. We were then able to enjoy this at a table that had still not been cleared away. All in all it was a disappointing visit.

I ordered a bacon and cheese hamburger, the meat was very dry and unfortunately the sauce wasn't tasty. Drinks ordered were not served. I won't visit here anymore.

Εξαιρετικό περιβάλλον κ ωραίο φαγητό. Εντυπωσιακός χώρος γεμάτος αληθινούς κορμους δέντρων. Άψογη εξυπηρέτηση απ τον Έλληνα σερβιτόρο Ραφαήλ. Ευχαριστούμε.

Unfortunately I have to say that the food is no longer of the same quality as it once was. Really enjoyed eating here

Excellent! Huge, delicious servings, very picky teenagers were fully satisfied. We had chicken breast salads and vegan burgers accompanied by tasty lemonades. Very nice service. Friendly prices in the middle of old town. The waiting time could have been shorter, but it is already full season. You speak German? Well, toilet door plates are in... Kupfalz dialekt which is nice and funny, but gave us a moment of hesitation, you'd better get check it out before you go downstairs ;-D

Always my pleasure! Delicious burgers!

Das Restaurant hat ein gutes Ambiente. Auch draußen sind Tische vorhanden. Die Bedienungen sind freundlich, das Essen sehr lecker. Es gibt viele vegetarische Optionen.

Very tasty food, but the tables are very narrow and you share the benches with other guests, so you have no privacy...

Very tasty burgers. Truffle fries are recommended.

It's not bad, but I've had better burgers. Noise level a bit loud.

One of the best veggie burgers and sweet potato fries I've ever tried. Also really huge selection of different types of dishes. Everyone will find something to enjoy. In addition, the staff is very nice!

Nice ambience, friendly service. Fair prices.

A beautiful restaurant with a great ambience. The service is excellent and very friendly. The food is delicious, with a lot of choice. You can even choose your bun for the burger. The iced tea is very tasty. We recommend this restaurant 🥰

Very nice and competent team, just as good as in other branches. Will come back if the opportunity arises again 👍🏼😉

It was delicious! Sweet potato fries are also great!

It was delicious and it was nice that it was open until late. It was delicious and it was good to be open until late.

Hans im Glück is one of my favorite burger shops. Great atmosphere, nice staff. Gladly again

Great food, great service, very nice atmosphere

Highly recommended, great atmosphere, good food

As always, delicious burgers and fries - super nice staff!

Super-duper ! Free WiFi Great prices (cocktails from 6 p.m.) €4 Small snacks great! Always my pleasure!

Service was nice, burgers were okay, we didn't like the side dishes and the toilets are terrible.

Tolles Ambiente, tolle Menu Angebote, besonders mittags! Leider war eine der Toiletten defekt, sodass es etwas unangenehm gerochen hat.

The burgers are delicious, and the portion size is generous. We opted for the menu that includes fries and two drinks, and the overall experience was excellent.

Das Essen war Super so wie immer. Besonderes Highlight war der Service von Sogand. Sie war sehr aufmerksam und stets bemüht und freundlich. Gerne wieder :)

Das Essen war wie in anderen Hans im Glück Filialen sehr lecker und es gab eine große Auswahl an Veganen und Vegetarischen Varianten☺️ vor allem der Service und unsere Kellnerin Sogand waren super herzlich, man wurde mit offenen Armen empfangen! Jederzeit gerne wieder🫶🏻

Das Essen war sehr gut und meine Bedienung Sogand war sehr freundlich!

I went here with my friends after a long day of shopping so we were really tired luckily the food and drinks were amazing and got us back on our feet! there was this nice sever Sogand I believe her name was and she was so friendly and talkative it was such a nice experience! Sogant if you read this lots of love from the Dutch girlies(⁠◍⁠•⁠ᴗ⁠•⁠◍⁠)⁠❤

This has become my new favourite place in Heidelberg! Must visit💜

Sogand was super nice and personable. The food was great and we had a good time at your place.

Delicious food and great service!!!

Hi Sogand, danke dir für deinen warmen Empfang letztens! Meine Freunde ich haben uns sehr aufgehoben bei dir gefühlt :) & das Essen war lecker! Kommen gerne wieder

We eat there every time we are in Heidelberg. I appreciate they have a good atmosphere and good veggie options.

분위기도 좋고 마르크트 광장 바로 옆이라 접근성도 최고에요. 패티에서 육향이 부드럽게 나고, 빵도 아주 잘 어울립니다. 클래식이랑 와이더윈터 먹었고, 아보카도 딥 추가했는데 아주 굳굳 이에요. 관광객에게도 아주 친절합니다! Its atmosphere is very nice and good to eat burger. And good to visit because its location is on markt platz. Smell of patti was soft , had good balence with bun. We got classic and wilder western with avocado dip ( it was fresh!) And their service was perfect because it is tourist friendly.

Wie sagt man so schön. Schau zuerst in die Toilette ... (sehr unschön). Aber ok, essen war ok, Personal äusserst "gelangweilt"

Wirklich gute Location, zwar sehr voll aber trotzdem schnelle und nette Bedienung.