Five Guys Heidelberg Hauptstraße in Heidelberg

I have ordered beef double cheese burger and what I got is bacon cheese burger with extra bacon. The employee named (Raed) who took my order did this in purpose since bacon is forbidden for me. Due to this situation with this employee (Raed), I will never go to this restaurant again. I ordered a beef double cheeseburger and got a bacon cheeseburger with extra bacon. The employee named (Raed) who took my order did so on purpose as bacon is forbidden for me. Because of this situation with this employee (Raed), I will never go to this restaurant again.

Surprisingly convincing: The price is very high. In return you get something that is rarely found today... an absolutely inviting atmosphere! Burgers taste authentic and good, Very friendly staff, refill drinks, bowls for mayo and ketchup to refill yourself, free choice of toppings, peanuts to serve yourself, fries clearly overfilled portion.. You have the feeling that nothing is left to be desired and you don't have anything extra for everyone order and pay.

Very tasty hamburgers, try it, test it, recommend it

Most disgusting, dirtiest restaurant I've ever seen. I wouldn't eat on the opposite heel.

Disgusting ate for a lot of money. Grilled cheese is two buns with American cheese in between. Mushrooms and onions have never seen a grill. Mushrooms are canned

I ordered a bacon cheese dog. I got a double cheeseburger. The man doesn't listen. But the burger was very tasty.

Really bad burger Burger bread was still frozen Never again

Fries cost way too much, pick them up yourself and shitty music. Ales are way too expensive and don't taste any better than at McDonald's

There are actually five guys from the United States in Heidelberg🍔 tasty! Unlimited drink refills for a fee The chocolate milkshake is very good, better than the milkshake at McDonald's in the Netherlands Generous portion Cute message area

Quite okay, fries didn't taste as good as expected...but not bad either...Burger was also okay...but you go there with expectations...and then eat an average burger...there are certainly better ones ...nevertheless the team was really nice

The store is completely filthy and the staff is extremely unfriendly.

Fries good, burger not good, totally overpriced

"veggie sandwich"? :'D soggy bread with soggy onions, tomatoes, lettuce and a couple mushrooms. Fell apart immediately. This is not a meal. (PS. At least the fries were decent)

Food even worse than at Five Guys Stuttgart... you have to do it first!

Far too expensive and unfortunately the employees were completely overwhelmed on this Saturday evening, we paid almost 60 euros for 3 burgers, fries and two drinks!!!

Standard Five Guys. Great service.

Burgers taste good. Waiting time when ordering 1 to 3 minutes. Waiting time while eating 5 to 8 minutes.

Very uncomfortable with the food in the bag and the music being way too loud. The toilets were super dirty and I couldn't close the door. Very hot water came out of the tap. Unfortunately there is no vegan option except for the fries and they were nothing special. According to my friend, the burger tastes like it was homemade. However, the price is not justified. Was the first and last time.

Very disappointing. 2 normal burgers with a cola 29.60 euros?? And then you have to honestly say that the taste is similar to a tk burger from the supermarket... and the staff are sometimes very unfriendly. Tables outside were very dirty, toilet smelled like a swimming pool, totally like chlorine

We just stopped here for a drink and a restroom. The bathrooms, upstairs, were very clean and convenient to where we were. Five guys is consistently good across the globe. There is no notable difference in the product feom the States to Germany. I like that about them. It's fun to eat at a Five guys in Europe and see where the potatoes are from!

The burgers are among the best I know. Large selection of free toppings, drink refills and great fries. I just wish the corporate design of the interior wasn't so ugly and there was a digital display for pickup.

It was my first time at 5 Guys. The price is really steep BUT the menu was very cool and a lot. Not a store I go to every day but definitely worth a try.

The location makes a very positive impression, which is why we decided to visit. The staff is very friendly! The food, however, was a complete disappointment. I paid almost 30 euros for two burgers (without fries) and a drink. The burgers were absolutely dry and tasteless - even McDonald's can convince against this. Completely overrated and not recommended if you want good burgers!

€12.50 for a below average cheeseburger with no salt, brown, bland fries with no taste. Self service. Even the burger from McDonald's tastes much better. Never again!!!!

Quality tastes good! Ok, it's not cheap but it's tasty.

The cheeseburger was very good but it cost me 12 euro and the little frises cost me 6.25 euro and cup is 2 euro it is to much expensive

Apart from the really expensive price, as is often the case, I'm still convinced 🤩 I love the burgers from five Guys and can only recommend it. It's nothing everyday anymore, it's more special and that's what it should be!

A little creepy place but taste is excellent. Location is unique, restaurant could be cleaner. Staff is cool. Toilets shall be maintained better. French fries are crispy. Burgers are tasty.

Unfortunately it is very busy and the employees are difficult to understand. A very unique world that you have to like first. But food was delicious.

Staff was friendly and cleanly dressed. The food was good too. We've already eaten at several Five Guys, but the filth that was there everywhere is really bad. Tables are dirty, the floor has stuck and not only in front of the drinks machines from the toilets you don't even have to start, otherwise it will be an endless story. We were in these Five Guys for the last time

I was in the branch today with my two children. The staff was very nice and friendly. My little daughter was hungry and I looked for a microwave to warm up the food. They don't have a microwave, however the staff tried to find a solution and thanks to them my daughter was able to enjoy her hot meal. We were eating and unfortunately she threw the glass and it broke. An employee came to us immediately and cleaned everything immediately. My son had to go to the toilet afterwards and I still had to change the little one and the same employee came up with us and opened the changing room for us. In all of these things she was always friendly and helpful. Same with the others below. We had a very positive experience today and we will definitely go back. Good job everyone!

They took away the free refill machine from upstairs so whenever you want to refill you'd have to walk all the way downstairs but otherwise i really cannot complain. Best fast food chain by far.

Not crowded, fast service, good location.

Delicious burgers with crispy bacon! If you are more than 1 I would recommend sharing fries since the medium portion is really big!

Nice Five Guys - It was quick and delicious!

Five Guys in Heidelberg disappointed me. In my opinion the prices are too high and it's really sad that there is no real vegetarian alternative. That should be self-evident these days.

Food not that good, prices are quite a lot for what you get

German was good after 2 Mothbs after beinh in Germany. Over all no hidden Student Menue which is kinda whacked in Heidelberg. At least the Heidelberger Students should be able to get a Manue witch Chips/Fries + Drink for about 13€. Like this comment if you agree and FiveGuys Germany should change something because the „low above average food“ shoudlnt be this expensive.

Unfortunately, milkshake had a bit of that typical "refrigerator taste" :( It was quite full and therefore loud, but of course that speaks more for the quality, overall it was okay c:

Absolutely great taste. The burger was great. The meat was especially great. We also ordered fries. They were great too. In terms of price it was a lot but okay. Service was great and friendly.

Good food with good portions, the food feels fresh when you eat it. Affordable

I went to Five Guys for the first time today. The positive thing is that the burgers are prepared to order and individually. The kitchen is open, which is also very positive. Unfortunately the burger didn't convince me. The bun was far too dry for me and I found the relish to be too weak. I find the concept without trays negative; You basically eat out of the bag or packaging at the table. I wasn't asked whether I wanted to eat in-house or take away, but I should, as different VAT rates apply here. The price is very high; Unfortunately, despite the high labor costs, I don't see the added value in the final product when freshly prepared.

Half a liter of water €3.95. At first I thought you misunderstood the price.

Very good food, very good atmosphere.

At 5:34 a.m. the store was still closed. However, the bacon was already unwrapped from the day before and apparently ready to be eaten! Freshly prepared looks different. Enjoy your meal everyone.

Medium fries: €7.20. see image. The rest is similarly overpriced. The restaurant is actually okay and I would rate it well, but the value here is simply not right. The price screams premium, the ambience, the service and the food scream classic fast food. I think they have a camera installed and laugh their asses off at a customer every time.

The place is good but the prices are a bit expensive for a meal from a fast food chain. Other than that, customer service is average and their food is as expected.

That was my first and last time here, very dirty, no taste, very expensive, Not recommended!!!

Front taste doesn't taste very dirty at all the important ones are not clean at all you want to drink cola but you get water from the machine I paid €79 for two cheeseburgers hot dogs and two cokes that's the last bit of dirt

Unfortunately, the food and the entire concept didn't convince us. We're not going there anymore. Only the fries were very good, that was the only thing.

Friendly and helpful staff. Food of usual quality expected from this chain. Drinks machines super slow. Place almost empty, so felt a bit soulless

Fat citizens drinks with refill function but the prices are pretty steep and almost outrageous. For two people each n burger and a drink that's just over 30 yours. Anyone who is aware of this in advance can enjoy the fat citizen.

Pure disappointment! The prices are an absolute disgrace. Endless packaging waste. Plus, there is no real vegetarian alternative. Capitalist exploitation!

Took somehow a lot of time to get the burgers, and the cheese and onions were not cooked… have had better with other Five Guys restaurants

The ambience is rather simple, but clean. The food tastes good and has an appropriate portion size. You pour drinks, ketchup and mayonaise into containers yourself from dispensers.

Very average Burger. The place was unfortunately not clean.

Too much salt, hamburgers and hot dogs delicious

I was really surprised and especially thought the fries were very good!

Asked the Service guy about summer shakes advertised outdoors and he said himself they were “too sweet”. Recommended regular drink instead

Slow admission, slow service, cold food, etc.

In summary: Overpriced burgers that are close to tasteless, lukewarm, limp fries and an ambience that is very less inviting. We were there with 8 people. The person who recommended it apologized while still at the restaurant. It may sound exaggerated, but unfortunately it is the reality that the burgers we ate had significantly less taste than burgers in the well-known system restaurants. The fries were lukewarm and limp. The prices are just not right for the quality of the food. --- Addendum - based on Five Guys' reaction: I would welcome the fact that their quality standards are also reflected in the price. Unfortunately, I couldn't see or taste this quality. However, the price is high.

Ich war begeistert von five Guys in den letzten Jahren. Also hab ich meinen Kollegen vor geschwärmt, wie geil die Burger sind. Wir sind mit 8 Leuten in Heidelberg gewesen. Eine Katastrophe. Zwar wurde uns unsere Bestellung an den Tisch in der oberen Etage gebracht....3 gefüllte Papiertüten. In 2 waren die Burger drin, in Alufolie eingewickelt. Es waren zwar Nummern drauf, aber niemand von uns konnte mit der Nummer etwas anfangen. Ob jeder seinen bestellten Burger aß??? Außer dem vegetarischen sahen alle gleich aus. Die 3. Tüte war zu 3/4 mit Pommes gefüllt. Hallo? Die waren dann leider auch noch pappig und handwarm. Ehrlich: ich habe mich geärgert und geschämt. Meine Kollegen waren zu 99,999% dad erste und letzte Mal da. Sehr schade.

Phew, a sentence with x. The burgers are tasteless, overpriced, the bun tastes like paper. The fries are soggy, cold and just feel like potato waste. No reason to go in there again

Five Guys is in a different league in terms of quality than Mäcces or Burger King. The burgers are okay and the fries are some of the best you can get in fast food. Ordering went quickly, but there was hardly anything going on.

It could be cleaner. Otherwise the employees are always super nice.

For a heavy duty burger meal! Complimentary roasted peanuts !

Give David a raise. Super friendly employee.

Unfortunately I have to say that my experience here was disappointing. The service was slow and unprofessional, the food was cold and tasteless, and the atmosphere was gloomy and uncomfortable. I wouldn't recommend this location.

Burgers are really cool. No comparison to MC or Burger King. Of course the price is steep. Almost €14 for a double bacon cheeseburger is brutal. Therefore only 3 stars

Best burgers in town!!! I'd love to come back

very tasty burgers and fries. Fast service and good service. Plenty of seating and a child-friendly restaurant

Always super expensive the five guys but how good is it 🤤 the burgers are simple but very tasty, the meat has a lot of flavor, the bread is very soft and they are always generous with the toppings which are also good (special mention for the cheese and crispy bacon). The fries are excellent, especially when you add spices. The place just isn't very welcoming.

The worst burger I've ever eaten. Bacon completely burnt. The bun completely soaked. The tables are full of leftover food (ketchup, onions, napkins).

Five Guys as you know it. Burgers are delicious, fries anyway. You also have the option to eat on the first floor, where there are more tables and there is also an elevator.

Every McDonald's is better. Here you can practically eat a Big Mac for three times the price. The ingredients cost another 6 euros, i.e. for an onion ring and thin slices of pepper. In addition, the waitress constantly shouts the order number until her ears burst. The ambience is comparable to the ambience of a butcher's shop in the German pampas. Instead of the promised 5 guys, only 3 guys worked. No female staff for whatever reason... The hamburgers were edible but I've had better ones, even in McDonald's or Burger King. Musty-smelling peanuts are added as an addition. They can also meet their peanut oil needs here. I think once is enough...

Burger buns cold, whereupon I went to the counter only to be told by a bored employee that the bun would be on the grill for such a long time, I've ordered several times from 5 guys and it was always warm, the answer was that things would just change !Great answer for such expensive food.

I ordered a burger with fries. Was very good. Unfortunately, I didn't find the restaurant really clean. Tables and chairs heavily soiled from the previous owner.

Ordered a bacon cheese burger and a BLT. Cheeseburger had no bacon. The bacon in BLT were burnt to a crisp. No taste in either product. First they gave us someone else's order without checking the order number. Then gave us some really bad food for us.

If you're in the mood for over-salted fries and loud annoying music in an atmosphere that doesn't really seem particularly clean, you might feel like you're in good hands.

Having a Give Guys burger made by 6 people near the Castle is much better than a states side burger any day! Very clean, friendly and well organized. The price is only a couple of dollars less than the states for the same order

It was my first visit...a bored employee puts a note in front of me...take your pick...despite me telling him it was my first visit, there was no explanation or help...about that my burger was catastrophic...my conclusion...never again...

Staff work hard and for sure the best burgers in town!

Drank the milkshake. Was very good. Service staff? Solala

Burgers very tasty. Unfortunately, the order taking was a bit incompetent and why are you asked whether you want to eat here or take away when the burgers come in aluminum foil and a paper bag when you “eat here”? Pointless

The burgers are truly a revival and the Cajun fries are also delicious. It's also great that there is a refill station for drinks. There is actually enough seating in this Five Guys

We came just before closing time, ordered fries with many different sauces, got a lot of help and smiling faces:)

One of the worst burgers I've ever eaten.

The burger was super delicious and the taste immediately transported me mentally to my long-ago student exchange in the USA. The price is just as juicy as the burger, but you can really treat yourself.

Everything is freshly prepared here, but ultimately it's a completely overpriced, limp burger wrapped in aluminum foil. The entire order then goes into a bag. Even if you eat in the restaurant. The fries weren't really crispy either. The whole store smells like fried burgers and the ventilation probably doesn't work properly. Clean? Well so-and-so. For two small burgers with a medium fries and a cola, just under €31 is a very high price and not justified. Tried it once and found it not recommended.

Very good burgers and the best fries I've ever eaten

The food was good, but quite expensive for fast food.

Very friendly and nice staff. Price is typical of Five Guys. Was delicious

Five Guys is actually a shop that I treat myself to once a year because the fries and burgers simply taste unique. Yesterday, however, I had the feeling that the fries tasted more like normal fries and no longer that unique Five Guys taste. The burger was just as usual bland. Maybe other fries? Maybe I will visit another branch next year.

햄버거치곤 비싸긴 하지만 한국과 같은 가격이니 독일에서 먹는게 이득일지도??? 감튀 맛집이라고하니 감튀 꼭 시켜드세요.

You should be aware that you get very “American” burgers here, i.e. very fatty and mushy. If you like that, you've come to the right place, if not you should go somewhere else. I think it's good that you always get a very large portion of fries. What I don't like so much is that the prices are quite high.

Food was good. Will take this over burger King any day!!!

Schmeckt einfach genial! Die besten Pommes Deutschland weit, behaupte ich ganz einfach. Leider sind die Preise ziemlich gesalzen. Deshalb 4/5 Sterne 😜

War sehr gut und lecker jederzeit wieder wenn ich in Heidelberg bin

Toller Burger Laden in der Fussgängerzone von Heidelberg. Das Essen ist sehr frisch und nicht lapprig.

Alles super. Personal freundlich, Bestellung schnell zubereitet. Zu den Burgern muss man nicht viel sagen.. Qualität ist einfach eine andere Liga als die restlichen Ketten, preislich jedoch entsprechend auch teurer. Ich gehe aber lieber 1x zu Five Guys als 3x zu BK / MC'es.