Die besten Restaurants mit Mexikanisches restaurant Essen in Freiburg im Breisgau

Very nice shop. You can order from a vending machine and then take your food with you or eat there. Unfortunately, the selection isn't very big and there aren't many places to sit inside. But the food was delicious (better than in Enchilda) and I've been there several times. Is recommended

Everything was delicious, albeit a bit salty, but perhaps the chef was in love. He's forgiven, but it probably won't always be like this. The lamb was very tender and cooked to perfection. Keep it up 😄

Unfortunately the waiter was unfriendly ⭐☆☆☆☆ Unfortunately a very disappointing experience at Enchilada Freiburg. We were there around 5:15pm to take advantage of the NeoTaste offer (2 for 1). Happy hour was also running at the same time. When ordering, we kindly pointed out to the waiter (young, blonde, wearing a Tommy Hilfiger top, probably a student) that we would like to take advantage of the NeoTaste offer and politely asked whether a combination with happy hour was possible. This was immediately denied without any explanation. When we politely asked on what basis this was ruled out, we were simply told: “That’s just the way it is.” We pointed out that the NeoTaste terms and conditions didn't mention a happy hour exclusion - then they changed the reasoning and told us it would say so on the enchilada menu itself. We checked that too and found no relevant information. From this point on, the waiter's attitude changed noticeably. He became annoyed, refused to discuss further and reacted increasingly unfriendly, including a sheepish smile. We just wanted a comprehensible explanation and instead we were treated condescendingly. The store was almost empty, so it couldn't have been due to stress. Ultimately we decided not to order anything and left. It's a shame because we've always enjoyed coming to Enchilada. As a former catering employee, I know that dealing with guests in a friendly and professional manner is crucial - even if there is a rule, you could have simply explained it politely or at least communicated it in a slightly more customer-oriented manner. Unfortunately, it was an absolutely disappointing experience that we will remember negatively for a long time. Too bad Addendum/Update: The managing director exchanged ideas with us and was very understanding and tried to find a solution. We then visited the Enchilada again and apart from the fact that our reservation with the desired seat was not taken into account (we wanted the table by the Mexico Neon lamp), everything was fine and satisfactory. We had reserved for 8 a.m. and the place was still free until we paid, which is why there is a 1 star deduction otherwise 5 stars. Thank you for being so accommodating and that we were taken seriously. We will be happy to come back, thanks to Philipp, great reaction, only the team needs to be trained a little better but I can clearly see the improvement.