Sie sind nicht meine Kunden, Sie sind Kunden von Lieferando"
Das wurde mir heute vom Chef am Telefon gesagt, dann legte er auf. Nachdem wir jahrelang zufriedene und treue Kunden waren, hatte ich zum "Salat Caprese" das Feedback ,dass die Portion von 160g Eisbergsalat (statt wie auf der Karte angegeben Rucola) plus Tomaten und ein Mozzarella meines Erachtens für 10.50 nicht angemessen ist. Es waren im genau 2 Gramm Rucola vorhanden. Ich war freundlich, höflich und dachte dass mein Feedback zumindest professionell angenommen wird. Stattdessen wurde ich mit " Es war kein Rucola mehr da " und " Sie sind nicht meine Kunden, Sie sind Kunden von Lieferando" abgewertet und der Chef legte auf. Ja Kunden die man nicht hat, kann man auch nicht verlieren. Praktisch. Wir sind sehr enttäuscht über diese Art des Umgangs.
Unfortunately, the young waitress was very distracted and had to take our order several times.
The burgers were of a good standard, juicy, and fresh. The fries, however, were unfortunately not cooked long enough in the fryer. As compensation, we were given an extra portion of fries, but unfortunately, they were just as undercooked. Hence, 4 stars.
The raw meatballs are delicious, well done.
Cleanliness of the shop
And I congratulate you for your great respect towards the customers who come to your shop.
I had to visit this store. Just because of the good reviews. I ordered a kebab plate, including fried vegetables. The kebab was very well seasoned. The kebab, the fries and the vegetables tasted excellent. The kebab plate was actually a kebab pan. The service here is different. I liked that too. Staff nice and accommodating. The location is modern, but unfortunately a bit too small. I will definitely visit Döner 2.0 again, even if I'm not from Remscheid.
We had dinner there on Friday
On the half board they had goose leg on offer. They then offered me duck leg as an alternative, but it was already cut quite small. The sauerbraten was very firm to the bite, well there are other restaurants too
It's been a long time since I've had such a really good pizza!!! Super nice staff, top offer and finally great quality! Keep it up! Really recommended!!!