Weiße Flotte unter der Pegeluhr in Düsseldorf

Don't go there. After dinner we asked the bill. As I would give the waitress Gordana her 'Trinkgeld' I gave her 75 eu as completion of the order. This, was not enough. Big hassle and vague arguments about she needed 10% as normal. And talks about 30% tax etc. As my busband and I had a good time and spirit in Dusseldorf I gave her some small extra and we left forever this bad place.

The view was nice, but the service was very disappointing. The waiter seemed to take advantage of tourists. • Cash only – but they push you to use the ATM inside the restaurant, which has a terrible exchange rate (even worse than the airport) plus extra transaction fees. It almost doubles the cost of your meal. • When the ATM didn’t work, we waited about 20 minutes before they finally allowed us to pay via PayPal directly to the waiter’s account. He then calculated everything at almost double the price. Overall, it felt like a scam rather than genuine hospitality. Be very cautious if you visit.

We were there for a few aperitifs. Once inside, we saw that they were supposed to have strawberries with ice cream. When we ordered, the waiter replied that they were out of stock. Shortly afterward, we decided to order a cheese platter for €29, but were told they'd have to see what was available. The cheese platter was solid. Unfortunately, we only noticed that it was moldy when we got to the last piece. Since this isn't always obvious with cheese, we smelled it and were able to confirm it. We had to pay the full price, with the explanation that the cheese had just been unwrapped, and normally the entire packaging would be full of mold. A tip for the kitchen: sometimes a tiny hole from transport is enough to cause mold ;)

The food was truly delicious, the ambiance pleasant, and the value for money was right. Unfortunately, the entire positive impression was completely ruined by the service. The waitress was extremely rude. When I rounded up the amount, she immediately made a mocking comment that 30 cents was "not a tip"—but tips should, of course, be voluntary and not demanded. When she then even demanded that I give her 3 euros, I found it absolutely rude. On top of that, she made several errors when billing—not only for us, but also for the next table. Particularly noticeable: those who paid with a 50-euro note regularly received too little change. This seems anything but reputable. It's a shame, because the food and ambiance deserved a better rating. However, due to this disrespectful and mathematically questionable service, I unfortunately cannot recommend the restaurant.

The food was bad and way overpriced. The waiter was drunk and wanted an extra 10 percent tip. Cash only, a rip-off. NEVER AGAIN!!!!

Food was cold Service took a very long time Price was way too high Cash only?! Very dubious. We were told we had to tip more!!!!

The waiter was drunk and the food was not good but expensive. But it's in a nice location. We tipped, and the waiter complained that he wanted more.

I can't understand the good reviews at all (probably fake): Good location on the Rhine, but unfortunately an extremely unfriendly and racist waiter (an old man with a cap). First of all, he made us wait 30 minutes before we could order, even though we'd asked several times and he'd seen us. In a condescending tone (and that for a waiter), he told us to relax as customers and continued chatting friendly to other customers, sometimes over us. When we were finally able to order, he yelled "China??!!! CHINA?!" in English, even though I'd been speaking to him in German the whole time. After he brought us the beer, he immediately took our money (he didn't do that to other Germans). Due to his discriminatory behavior, I decided not to tip him. He simply disrespectfully threw the coins on the table. As we stood up and left, he shouted "Nihaoo Nihao" after us with a hateful look. A real old racist waiter. No sense of service, but expects a tip. Reflects some of the problems in this country... To all foreigners with self-respect: please don't go to this store. There are plenty of other German shops that welcome Asians. Oh yeah, card payments aren't possible either; we shouldn't support that kind of thing in 2025! Never again.

Here, you're asked to tip more than you're willing to give. I've never experienced anything like that before. And then they charge extra for the toilets. Basically, zero stars.

We waited 15 minutes, then the waitress came and wanted to move us inside the restaurant. Her tone was very matter-of-fact and not very customer-friendly. We decided to leave. We won't be seeing this place again.

⭐ Cuisine: 5/5 ⭐ Service: 0/5 Overall rating: 1 star I eat out very often and have experienced an incredible number of restaurants through my job in trade fair construction, as a driver, and privately – and I've never had an experience like this. Anyone who knows my Google account knows: I almost exclusively write positive reviews because I appreciate fine dining. But I have to share what I experienced here. First, the positive: The food was truly outstanding. The steak was cooked to perfection, and the chicken, which unfortunately fell off the first time, was freshly prepared again – top notch! I can only say thank you: 5 stars for the kitchen. Now for the negative – and this was an absolute shock: The waitress crossed a line when paying at the end, something I've never experienced before in all my years. The bill: €179. We rounded up to €180. That's already a hefty sum, and tipping is still voluntary in Germany – a thank you, not a requirement. But then the waitress sat down and lectured us about how she had to give 3% to the kitchen, how it was outrageous that we weren't giving a "real tip," and how we should be happy we were even served. Under pressure, we then increased the bill to €185 – and still all we got was a cheeky "I would have expected more." And that's completely unacceptable! Such behavior is disrespectful, intrusive, and completely out of place in a restaurant. Tipping is and remains voluntary – it's an expression of appreciation, but never an obligation. Putting guests under such pressure is an absolute no-go. My conclusion: • Food: excellent, clear recommendation. • Service: absolutely unacceptable. • Overall: 1 star, because such behavior overshadowed the entire evening. A plea to management: Please speak to the service department urgently. This is driving away regular customers and damaging the restaurant's reputation – and it's completely unnecessary, because the kitchen delivers truly outstanding quality.

Disgusting beer / no credit card / and tips required

We were asked to pay a mandatory tip!!!

We ordered a few drinks, but they used napkins as coasters, and the cocktails weren't prepared well (the limes weren't crushed). We practically begged for tips. We won't be back.

Friendly service. The end. No card payments accepted in 2025, and they didn't warn you about it beforehand. Instead, there's an ATM in the restaurant with expensive fees. It's a clear scam and completely unfair. The food was average, and the price/performance ratio wasn't right. Unfortunately, I didn't check the reviews beforehand and learned the hard way. They'll never see me again!

Beautiful views, great selection of drinks and food. However, waiting times can be quite long.

No wheat although this should be included in the price.

The worst place of our stay in Düsseldorf. The drinks are watered down and taste old, the glasses arrive lukewarm, the service is definitely not friendly or helpful, the waiters are inattentive, and to top it all off, the boat in the fleet sometimes played loud music, which was in addition to the music from the terrace, which sometimes cut out as well. In short, we left disappointed with a headache to boot. Wasps also ruined our time with friends, even though it was the best entertainment we had there. @lvs.kid

The food and drinks were very good. The price was a bit high, which I thought was fine given the location. However, the service was inattentive, set the wrong priorities, and was very rude to us guests.

JZ doesn't taste that bad. The drinks are also mediocre. The atmosphere on the Rhine is okay. No card payments accepted.

This morning, I went to the Weiße Flotte with my grandparents for coffee. The staff is very friendly and humorous. They were very understanding of my fear of wasps and came to my rescue with humor and goodwill. The latte macchiato was also delicious and great value for money. I'd be happy to come back again, and once again, a big thank you for your efforts against the wasps and the fun time. ☺️🍀

Very good food. Large portions.

Amazing setting but worst experience ever. Felt that the waiters take advantage of tourists. The waiter actually said only cash to “fork the tax man” They don’t take card only cash. No facilities to tap. They have ATM machines that charge huge conversion rates. They try and up sell aggressively to things that aren’t listed on the menu and the service is rude! Never had such a bad experience ordering a drink. Oh… and when you finally do get cash to pay they claim they don’t have any change.

We had a very disappointing experience. The service was extremely slow, we waited almost an hour for a very simple dish, which arrived cold. To make matters worse, the waitress was aggressively demanding a tip, despite the unacceptable service. She was noticeably rude and even raised her voice at us, which was shocking and completely unprofessional. I’ve never encountered such behavior from restaurant staff before. On top of that, they do not accept card payments, which was very inconvenient and not clearly communicated beforehand.

We were there yesterday around 7 p.m. We discovered that they only accepted cash payments (quite questionable), but we ordered good food and drinks. Since we didn't have much cash with us, we couldn't tip much. He coldly called us back and aggressively handed us the remaining change, saying we could keep the money, but he had to give the kitchen €3.50, and that it was outrageous that we were giving him such a small tip. At the waiter's insistence, we tipped via PayPal. This place is dubious and dangerous; we are considering legal action, and the place should be thoroughly investigated.

Food was cold, long waiting time, waitress became aggresive when we denied giving tip, explaining the reasons.

Pretty unfriendly service, expensive, if you order an Alt you get a 0.5 l pot without asking and you get insulted - not for us!

Aggressively demanding tips, while the service quality was nearly unacceptable.

We waited more than an hour and we received our food cold. The restaurant located by the riverside, which would be good. However the service was terrible. They informed us that we cannot pay with card only in the end and advised to use the atm near to the place, which was really expensive. When we paid the waitress would like to give herself a tip and when we rejected it she started shouting with us. Tldr dont go here

Strange that you have to pay cash right away. It's a nice place, but the people are unfriendly. You tip afterward, not immediately when you have to pay right away. Especially when they're so rude. A waiter tried to straighten a chair and slammed it into my foot, breaking my sandal. It really hurt and I couldn't apologize; I just looked at him stupidly. Apparently, they don't want to bother me there...

We were truly shocked. After waiting forever, the waiter only came to our table after we called him five times (!) – completely annoyed and disinterested. In the end, he simply took our change without asking – as if he was automatically entitled to the tip. When we pointed this out, he suddenly became really unpleasant and rude. After an awkward discussion, we got our money back, but his behavior was simply disrespectful and brazen. An experience like that completely ruins your evening. We're certain: Never again!

Super friendly and helpful staff. We'd be happy to come back. The only drawback is that they don't accept card payments, which is definitely not up-to-date.

Taking the boat to Kaiserswerth is a definite recommendation for relaxing site-seeing. All you can do 🍻 and getting some fresh air is perfect (you bring your own drinks).

I didn't like it at all. For the price, it only goes a few meters. I feel ripped off.

Absolutely terrible place. The waitresses just stand around stupidly, and it takes forever to get anything. It's a disgrace when you just want a quick, tasty beer!

Good cocktail, but only cash, and then they don't have any change. That's not acceptable.

Rude service,they expect to pay for service after they provided a really bad one. Everyone is busy

Very rude, they robbed us in front of our eyes, making us pay more money for the bar, while the price was 28.80 and we paid 33 euros. I prefer it to no one.

Great service, Gordana was great, the food was absolutely delicious, kibbelinge❤️. The volume was moderately loud, except for the music. It's on the party mile. 🔈🎶🎸

Some of the crew were there. The bill was incorrect and the prices were outrageous (€14 for an Aperol). When we really wanted to pay "only" €14, the waiter started yelling at us as loudly as possible. He had children to feed, and he HAD to add a €3-4 tip. Absolutely not recommended.

The atmosphere is great, but you pay a fair price for it. Otherwise, it's quite loud and the seats are sometimes very cramped.

We were there on Saturday. There were four of us. At first, we were told that the benches at the small table were for five or more people. When we asked why several benches were occupied by a maximum of three people, we received no answer. My husband ordered a coffee. Shortly after, an employee came and told him that they were no longer serving hot drinks. This wasn't the case; we noticed that hot drinks were constantly being sold out. It makes you feel a bit like you've been made a fool of. Apparently, the beer he ordered cost more. They forgot the cake for our daughter, and it only arrived later when we asked for it. When we paid, the change was simply pocketed as a matter of course. Since it was only 70 cents, we didn't say anything, but it still shouldn't happen and we should take it for granted.

Left on time, delicious drinks and great staff.

Our visit to the Weiße Flotte was unfortunately disappointing. The waitresses were unfriendly and the service overall inattentive. We found the bill handling particularly problematic: Firstly, the prices didn't match the menu – an Altbier, which was supposed to cost €6.20 according to the menu, was charged at €6.80. When we asked about this, no comprehensible explanation was given. Secondly, a higher amount was charged upon payment without further ado – apparently in the form of an uncoordinated "tip." We consider this borderline and not customer-friendly. The bill was generously rounded up. Card payments weren't possible either, although this was obvious. Transparency and polite handling are the bare minimum one should expect. Therefore, we unfortunately cannot recommend the Weiße Flotte.

There were four of us in the restaurant for a few drinks. The waiter was already quite tipsy and persistently demanded a tip. I'm happy to give a tip, but unfortunately it wasn't suitable. The first round went quickly, but then we had to wait 35 minutes for another round. This time we ordered from a different waiter. It would have been better for him to stay home, as he seems to have lost interest in working. P.S. We're still waiting for the fries we ordered... best wishes ✌️

This was the only place along the Rhine with free seating. But given the wait times, that's no surprise... Wait to order: 30 minutes. Wait to receive the (completely overpriced) drinks and fries: 45 minutes. The staff is hopelessly overwhelmed and understaffed.

The employee was really disrespectful to me.

Nice view, but that was it. I ordered the Wiener schnitzel with fries and salad, along with a Coke. It was a very warm day, so waiting 15 minutes for a drink wasn't so nice. After 45 minutes, the food finally arrived. Ready-made schnitzel (breading stuck to the meat, not fluffy like it should be). The fries were simply placed on the plate and the seasoning poured over them, making the schnitzel completely oversalted. And the lovely salad was just chopped vegetables with oil poured over it. No seasoning. I paid almost €30 for that. I would have preferred to go somewhere else. Absolutely not recommended!

Dishes far too expensive, lousy salad, unpleasant waiter and inability to pay by card

It's uncool to decorate the menu with racist terms in 2025.

The view is nice, but the waiters are so unfriendly that the view doesn't save you. No hello, no goodbye, you just get unfriendly looks. Received the wrong drink when we brought it up, people rolled their eyes. Please? No recommendation!!

Whatever you want to do, do something else.

Unfortunately you have to give one star. Very bad (tourist) rip-off. Good thing we're not tourists. Four of us were there on Saturday afternoon. The service was quite unmotivated and inattentive the whole time. When paying, we were abruptly informed that the bill amount of almost 78 euros "doesn't include the tip. I need 2% for the bar". I'm sorry, what??? We then asked the manager, her reaction was "I'm telling the truth." When we asked her to show us where this “fee” was mentioned on the menu/drinks menu or elsewhere in the location, she quickly scratched the chart. This borders on fraud. Caution. And always check the bill carefully if someone gets lost there. Unfortunately, the casemates are now a “no go area”.

Staff very unfriendly. Demands Trinkeld (Gordana). Was my last visit.

The ambience is quite nice, but when I paid for two Aperol Spritz and a fries for a total of €30, I was rudely asked to give a service tip. Nothing like that ever happened to me.

Food and drink were great. At the end the waitress complained that there wasn't enough and that she should give more because she wouldn't otherwise earn enough, very rude.

Everything is a tourist rip-off, overpriced food, small expensive menu

Very friendly service. The food is great. The view is wonderful. The place to be ❤️🧡💛

Absolutely rude waiter who didn't serve us for over an hour because we asked if we could order after 30 minutes of waiting (without drinks). After an hour without drinks we were told we could go somewhere else if we didn't like it. Never experienced anything like that in my life. Service is terrible. If the operators have enough decency to do something about it: The waiter was an old gentleman with a cap, glasses and a bulbous nose

Annoyed and overwhelmed waiters. You are simply ignored as a table if you dare to ask after 30 minutes whether you can order. Superfluous if you expect more than just a seat

Colleagues unfriendly of death because of insult against me never again casemates better

We felt ripped off. Ordered drinks, to have with lunch; before we saw they don't take card payments. Tried to cancel as we do not carry cash on trips, but they wouldn't. Ended up having to use their "convenient" cash machine that charges 25% currency conversion plus a big cash withdrawal fee. Luckily it was only 3 beers... it ended up costing 33 Euros. Absolutely criminal, I'm surprised they are still open for business as they probably use cash only to avoid paying tax

Impossible service. Won't be coming anymore, it's a shame.

Very bad coffee and service, the only thing that works is keeping your own change as a tip... not really recommended...

If you want to wait 30 minutes for a drink and underground service with a beautiful view, you'll get your money's worth here! At least the weather was nice.

Here you can sit and relax and enjoy. You have a great view right on the Rhine.

The White Fleet Restaurant is something different, you sit on a ship on the water. We got drinks, so I can't say anything about the food. The drinks were good. The toilets are clean. There is also a logge down by the toilet.

The ambience is quite nice to sit in. We wanted to pay, were looked at, people actively looked away, so the service leaves a lot to be desired. The drinks take a very long time, slow service. Cash only? If you don't have cash, there is an ATM to withdraw money, with a €7 fee :)

An interesting concept to save taxes with poor service. If you have a lot of time and don't feel like being served, this is the place for you

Do not go here. As mentioned by other reviewers, they will rip you off. We ordered a couple of drinks, they don't present a receipt and over charge you. When we confronted them about it, they used a phone calculator to calculate it again very vaguely, going from 60.30 to 52. Later on we realized this was still about 8 euros too high. Ripping off people is bad enough, but it takes a genuinely bad person to keep ripping you off as they are caught. From the other reviews here and on other websites, this is apparently how they do business.

If your first comment to guests is that Dutch people don't tip, the tone is immediately set. Immediately charged too much at checkout, with the same comment again, it is a good reason for me to leave this tent on the left or right depending on which side we come from.

The beer was fine. Unfortunately the waiter tried to rip us off by overcharging us. So pay close attention.

Great location, especially when the weather is good, the drinks are okay, the service is unfriendly, I'm disappointed with the food every time.

Sorry, but you can't have a conversation with this loud music LEAVED THE STORE VERY QUICKLY!

Weisse Flotte is on the Rhine, with outdoor seating under cover. There are heaters for colder weather. They have an extensive menu, that I included in the pictures. I had the steak with baked potato and salad. The meal was so massive that I took it back with me to the hotel for dinner. One thing to plan for in advance… they are Cash Only. The sign is very small, so you might not notice it. Luckily, I always carry at least 50 EUR, so I was prepared. The service can be slow, but waiting for the meal was well worth it. Everything was perfectly prepared. The waiter spoke enough English to help me with my order. I really need to spend more time with Babbel.

Nice location but that's about it. Salad was ok. Pretzel rock hard, white sausages were partly already dissolving. Only ate 1 1/2 sausages in total, only one bite of pretzel. Drink half made of ice. The man in service didn't even ask how the food was. And when the food was complained about, he said it had been communicated too late. There was nothing he could do about it anymore. Super unfriendly and rude and absolutely not insightful. Would avoid the place

Better 0 stars. Waiter adds tip right away... Attention!!!!

It would have been nice if we had been served. Sitting at the table for two cigarette lengths, more than one waiter looked directly at us and moved on. Apparently there is no need to serve guests there. We can actually only rate the beautiful ambience on the Rhine, we weren't treated to the rest. Yes, the weather was nice, yes, it wasn't empty, but there were enough waiters and there were still enough tables available. It's a shame when you don't need the money from guests! We moved one house further and had really great service, great ambience and really delicious drinks! Don't always sit right where everyone wants to sit!!!

I have never seen such a disinterested staff. We waited for service for almost 20 minutes. There is a sit where you find system. The chaos in the place starts from there. You get deceived by the crowd and get angry inside. There is no staff working

Caution! Unfair billing and hidden fees We visited this restaurant as a group and unfortunately discovered that questionable methods were used here. Additional drinks that we had not ordered were added to our bill. We were also charged a service fee. I strongly recommend checking your receipt carefully to avoid such surprises. Better yet, avoid this store and find a place that treats its guests fairly.

-Eaten fries with currywurst -nice seating with a view of the Rhine

Everything else is very nice. Great music.just be careful,9 Waiter is a lot of fun with people but... Get a correct statement from the cash register, not check what was written by hand!!!

Beware, rip-off! The waiters often charge for drinks that you didn't even consume!!! Happened to us twice. The first time you think it's a coincidence, but unfortunately that's the system here. At least we'll never go there again!

The restaurant is located directly on the Rhine, where you can have a little something to eat or drink. The restaurant is very busy in summer..€€€

Avoid this place! Took 20 minutes just for staff member to take our drinks order. It wasn't even busy. Then took another 20 minutes to bring the drinks out. However, spent over 15 minutes talking to another staff member. When we asked for the bill. No card payment accepted. Just about had enough cash to pay. The staff member then asks for more money for himself as a tip. Disgusting behaviour! Not even homeless people beg this much. Hope this place is paying taxes. Cash only! Hmmmm, very suspect. My tip, is to be quicker next time, stop wasting time chatting and don't be rude.

There are only two waiters for hundreds of guests and after repeated requests still no order is taken. Is just waved "I'll be right there"

If I could give 0 stars it would be 000000000000000. no one wants to serve you.

No option to pay by card, quality of food leaves a lot to be desired. And these prices too. Well, but a view of the water

No card payment and then still angry

Unfortunately the trip was far too short.

NEVER AGAIN! We were there to eat, and it took forever to even get served, even though it wasn't very full. After we ordered, it took over an hour for our food to arrive. (After asking again where the food is) Then we were brought completely wrong dishes that we hadn't even ordered, so we let the food go back and waited another 45 minutes until the correct dishes were brought. The waiter didn't get anything baked and didn't even apologize for the inconvenience. In terms of taste and quality it wasn't great either, but the prices were completely exorbitant. The food wasn't worth the money! After we had eaten we wanted to pay, but there was no staff in sight! So we had to get someone from the kitchen to pay. The waiter who served us before didn't know what we had ordered, nor did we receive an apology for this poor or no service. The service is better in every McDonald's... Overall very unfriendly and completely unprofessional! The young man seemed completely unsuitable for the job as a waiter there. The only “nice” thing was the ambience and the location of the restaurant right on the banks of the Rhine. We will never go there again! Very disappointing.

Waiters are not kind or open for help. Mold on my grapes.

Last Saturday we stopped by this restaurant to treat ourselves to a little cooling down, but then the waiter came and told us that there had been a cash register malfunction and that we would like to find something else to do. So far so good, anything can happen, but when getting up my husband tripped and fell on the wooden anchor. He sustained a laceration to his head and bruises. The wound was bleeding profusely but the staff did not feel responsible for any activity, such as providing sterile compresses, a calf pack or even a glass of water. No, we helped ourselves with tissues, called an RTW and organized a glass of water ourselves. My sister-in-law was even ignored by the boss. Incomprehensible! I would like to expressly point out that none of us have consumed alcohol before. We just wanted to show our visitors Düsseldorf. Great impression of hospitality

Catastrophic! We were there for the semi-final game. A father and his son were forcibly thrown out because he was sitting at a reserved table. The waiter attacked him physically and insulted him. It took several people to calm him down. It's absolutely shocking how someone can act like that towards guests. We were very tense and shocked the whole stay. EM and many people or not. We have no words for this evening...

TV broken, doesn't show EM, but promised us that the TV would work straight away. Then we waited and couldn't get a place in the old town. Service was also subpar, we paid with a waiter and then when we left the restaurant another waiter told us we should still pay 😂

We went there with friends to end our weekend. The politeness and warmth leave much to be desired. We have the impression of annoying the waiters with each request (carafe of water, salt) But the icing on the cake when the waiter brings us the bill and asks us to pay only by cash (not mentioned anywhere, neither at the entrance, nor on the cards), he also allows himself to ask for a tip of 10 €!!! We leave him €5 as a gesture of good faith, the waiter responds aggressively “next time you take your food and get out”. Strangely, he didn't behave that way with the Germans.. For a city that welcomes the Euro and consequently tourists, the hospitality leaves something to be desired.

Worst place in the casemates! Service is impossible and the prices are completely exorbitant. No wonder there is significantly less going on here than in the other areas of the casemates!

Food is okay. The service is a bit slow and sluggish and sometimes very stuffy. But overall it's a great place to sit right on the Rhine. Beer tastes as always

The service is really very bad. Even though there wasn't much going on, the waiters took a long time because they just stood around and didn't do anything or smoke. Food is ok. But the price is also very high. Card payment is also not possible. Really wouldn't recommend the store.

Rude waiter, oblige to pay in cash without telling in advance fire atmosphere