Vapiano in Münster

Subterranean poor and unfriendly service at the entrance

I loved it...the taste...the place is great....😍👌

Perfect for me to have something quick to eat after work, love the pesto here! Management is also very friendly :) until next time 🤩

Food was ok. I was very overwhelmed by the cashier. A level of rudeness that I couldn't process.

Super quick preparation and good food.

Das Vapiano in Münster ist wirklich schön. An sich ein typisches Vapiano Ketten Restaurant aber ich finde es dort trotzdem toll. Es gibt einen Bereich wo Mann Mitarbeitern beim Pasta herstellen zuschauen kann, was wirklich interessant ist. Und das Essen ist sehr lecker und das Personal sehr freundlich und aufmerksam.

Unfortunately, this Vapiano still has the “old system”. Instead of conveniently ordering to the table via the app, you have to queue up individually for pasta/pizza.

The food and ambience in this location are definitely better than in Münster's city center. However, the existing personnel problem has not been brought under control for years. The reception and cash register were taken over by the bar. The pasta counter was only manned by one employee and that in the evening...

Unpleasant experience – unfortunately not recommended About a week ago I was here with my friend and unfortunately had a very unpleasant experience. When paying there was an unexpected confrontation with the boss, who was very unfriendly. My friend received an extremely evil look, almost threatening, so we were happy when we left the store. The reason was that I suddenly wasn't feeling well and my friend took care of me for a short time. We sat there like that for maybe five minutes. Instead of politely pointing out if something was wrong, we were punished with extremely negative looks, which made the visit very unpleasant. Unfortunately we didn't feel welcome and after this experience I can't recommend the restaurant.

Miserabel! sehr unfredlicher und zum Teil aggressiver Koch. Wir mussten den Laden verlassen, einfach unter jedem Niveau. Das Verhalten des Kochs hat die Schlichtleitung gar nicht interessiert. Nie wieder

Overall, the noodles were tasty, but unfortunately a bit greasy - there was too much oil in them. Otherwise everything was good. I hope the recipe is improved!

Nicely furnished, nice staff, good value for money, food always tastes delicious and clean facility with a beautiful view of the harbor and partly of the water.

Have only been there twice so far. I don't understand why everyone complains about service. I found the staff helpful and friendly. I always say how you call into the forest, that's how it comes out. The food was also delicious and freshly prepared. Would love to come back.

We were there yesterday and Mrs. Gaspar cooked delicious food and she was very nice and friendly! Thanks .

I visited Vapiano at the harbor in Münster and was really disappointed. There is a bald employee there who was extremely rude and disrespectful. His condescending attitude ruined the entire stay for me. If anything, he made me feel completely out of place. It's a shame that such behavior is tolerated in a restaurant. Because of this bad experience, I will avoid Vapiano in the future and cannot recommend it to anyone.

The food was OK. Unfortunately the inside was very dirty.

There is a certain employee who always attracts negative attention because of his rude and unfriendly manner. Unfortunately, this isn't an isolated case or a "bad day" - unfortunately that's the norm for him. With such an appearance you should really consider whether the service area is the right place for this person. In a job that requires contact with people, such an attitude is completely out of place. The fact that you as the Vapiano team do nothing despite many complaints shows us as customers that our well-being is obviously not important to you. For this reason I will never come back.

Never again!!! No matter how good the food tastes, with service like that I wouldn't go there again for nothing! Today we were treated unkindly by the bald employee for the umpteenth time. When the employee is finally laid off, you can win me back as a regular guest for years. Until then, I'll go to Lumina around the corner (I'd recommend it to everyone else too!)

The employee was very unfriendly. Didn't he learn how to deal with customers? That was the last time I came :)

Never this branch again! The receptionist is totally unprofessional. The food at Vapiano actually tastes very good and I enjoyed being a customer, but this employee spoils the food. You are immediately greeted with an unfriendly face and the employee makes unqualified comments every time. Today it happened again! From now on I will boycott this branch as long as the employee is there! Luckily there are enough better alternatives in Münster like Lido a Casa or Lumina around the corner!

As always, the food at Vapiano is very good, just as you are used to. However, there is one employee with a bald head who always turns the positive experience in this store into a real nightmare. Unfortunately, today wasn't the first time that I had such a negative experience. I really hope that management has a serious conversation with this employee because I won't put up with this again. If nothing changes, I will refrain from visiting Vapiano in the future

Disgraceful treatment of customers! The bald receptionist is completely unprofessional and needs to be trained or fired immediately. When you enter the store, you are immediately greeted in an unfriendly manner and then treated in a derogatory manner. I'm really sorry because the rest of the staff are very friendly, but unfortunately such a negative experience makes you lose your appetite.

Disappointing - service at reception is unacceptable I actually really enjoy visiting Vapiano because the food is really good. The quality of the food impresses me every time and I really like the concept of freshly prepared food. But despite the delicious dishes, there is one serious flaw that ruins my visit every time: the receptionist. It's simply incomprehensible how someone like that can work in service. Every time I visit this Vapiano, I am treated so rudely and disrespectfully by the reception staff that it can really ruin my mood. The employee is constantly rude, snippy and gives the feeling that guests are not welcome here. I have rarely experienced such impudence. You are greeted with an annoyed expression on your face, as if it were an imposition that you were even entering the store. Friendliness or even a smile is out of the question here. Instead you are treated condescendingly, which is really inappropriate and disrespectful. I understand that there are stressful times in the restaurant industry, but that is no excuse for persistent bad behavior. As a customer, I expect to be treated with at least a minimum of respect. It's a real shame that this otherwise good store suffers so much because of the poor work of a single employee. Unfortunately, this continued negative behavior means I will avoid this store in the future. The food may be good, but when the service is so disastrous, it spoils the entire stay. I sincerely hope that something changes here, because unfortunately I cannot recommend this restaurant in this form

The food was great but unfortunately the service was a disaster. The employee at the checkout is so disrespectful that you lose your fun and your appetite. From today on I will go to another restaurant, after all there are many restaurants at the harbor.

Disastrous reception. Very rude

Only half of the food was tasty and the service wasn't friendly and there was no air conditioning either

Great! The pasta tastes best with tomato sauce!

I can only recommend a simply great shop!

The food is good. But the service at the entrance is terrible! We were a group of 5 people and when we were paying the guy treated us very impatiently. Even raised his voice when explaining something to us about an offer. Very rude and unfriendly. That doesn't invite us to come back.

On a Thursday at 9:30 p.m. with posted opening times it's already 10 p.m.! We are closed! Too bad and thanks no!

Service and ambience were good, but the Pinsa (instead of the pizza no longer available anywhere) is unfortunately worth running away from, I would never order this again, please remove it from the offer!

Overall the visit there was ok. The service was very friendly and accommodating. The ambience was ok although it was very loud. When it came to eating, they saved on all the spices, which was a shame. Everyone who sat at the table had to add a lot of seasoning... What was very pleasing was that there were many non-alcoholic drinks/cocktails, including some that were relatively new on the market; I hadn't seen them in other restaurants before...

We're in the mood for pasta to get us fit for tomorrow's competition. Lots of choice and difficult decision as to which one we should take. Because the prices are much higher than expected. Portion was a bit small, could have been more. The baguette was free, which fills me up with pasta. We were satisfied in everything.

Service great, food ok, prices beyond good and evil.

Vapiano according to the old system, i.e. self-service. I found 2 pasta dishes, 1 large salad, 2 Lillet Rushian Wildberries and a large bottle of water for 70 euros to be very steep for a "pizzeria".

Chic location at the harbor basin, dishes are prepared individually in front of you with fresh ingredients (meat and some other ingredients, but individually packaged convenience products), nice staff, very attentive

Very friendly, courteous staff! We celebrated our birthday here and they helped us out very well. We would love to come back. The food was delicious and arrived quickly.

Today we had dinner at Vapiano again with a small group. The food tastes good and the staff is always very friendly.

Our visit to the Vapiano at the harbor was entirely positive. The food, especially the pizzas, was very good. What is particularly noteworthy, however, is the excellent service. As a family with three children, we always felt welcome and in good hands. Every wish was fulfilled promptly and to our satisfaction. Special praise goes to the management team. The manager and his colleagues are extremely professional and friendly. Her patience and understanding in dealing with our children was remarkable and made us feel completely comfortable. The Vapiano at the harbor has become a favorite place for us and one we love to return to as a family. Many thanks to the entire team for the wonderful experience!

The Vapiano at the harbor in Münster not only has a great location right on the water, but also a really friendly and attentive team. The staff are always very helpful and courteous, which makes visiting the restaurant a completely pleasant experience. I was particularly impressed by an Egyptian employee who left a lasting impression with his warm demeanor and radiant smile. He took great care of our well-being and always made sure that we didn't lack anything. His positive charisma further strengthened the already pleasant atmosphere in the Vapiano. As always, the food was delicious and freshly prepared. The selection of pasta, pizza and salads leaves nothing to be desired and there is something for every taste. The selection of drinks is also varied and the cocktails are definitely worth a try. But everything is very overpriced! Overall, I can fully recommend the Vapiano at the harbor in Münster. The friendly staff, the delicious food and the relaxed atmosphere make the visit a completely successful experience. A special thanks to the Egyptian staff member who made our stay very special.

I actually find the store nice and cozy. The only thing that bothers me a lot is the branch manager. When I come in for coffee with my friends, he looks at us annoyed and treats us rudely. I suspect that we don't bring enough sales into his coffers... In any case, you can also tell from the fact that other customers are greeted very warmly and with a smile. I haven't been able to figure out what bothers him about my presence yet. Maybe the owner can enlighten me.

A very unfriendly employee right at the entrance! We were there yesterday and the employee at the entrance was rude and unfriendly for no reason! I actually really like going to Vapiano, delicious and good food, and you can also go there for coffee and cake. (There are also very tasty types of tea) But an employee like that puts you in a bad mood! He gets strangely upset when you just come to Vapiano for coffee and cake! All the other employees are super friendly, only this one is an absolute disaster! A slightly fatter employee and he seemed like the head of the service. (I would guess of Egyptian or Arabic descent) I actually really like Vapiano, but I will avoid this branch in the future!

The ambience, location and selection are great, nothing to complain about. But the service is so rude. I've never felt so uncomfortable in a restaurant. Constant grimacing and complaining from the head of the service people. It was my last time in your restaurant. It's a shame actually.

The food and ambience is great! Unfortunately I have to leave 2 stars because of a service person who was not only unfriendly but even frightening!

Incredibly unfriendly and heartless reception. You just get the feeling of not being welcome. Then exactly the same when paying. It really makes you wonder if someone might have gotten the wrong job! The lasting impression is crucial. I'm referring to the unfriendly guy with a bald head at the reception..

I visit this place on a regular basis. Food is always very good. Prices depend on how fancy you'd like it. E.g. Basic Pasta with Pesto or All'arrabbiata are very affordable. They are very friendly and they even have a wheelchair elevator at their entrance ♿. (Terrace is accessible too - you might need to ask the staff to open the fence)

Very tasty food and everything was very neat. The staff was also very friendly and attentive. The ambience with a view of the harbor is outstanding.

In terms of concept and feeling, like an upscale cafeteria. Very crowded, loud and hectic, and depending on what you eat you have to wait in line for a relatively long time. Quite tasty for the price, but the portions are small.

Been here again for a long time, we won't be going back here any time soon. The noodles have always been recommended, but there were only two counters open and the queues were too long. We wouldn't have made it to the subsequent concert. One star for the food is still too much. Here is an example of price and performance not matching. The lasagna and the pinsa, not recommended! Even at the checkout you get confirmation that the lasagne is not recommended. Unfortunately, it is already too late. Above all, don't be surprised by the negative criticism! It is understandable that convenience products are used in the catering trade, but here it is exaggerated! The staff at the checkout and when clearing the table were good and really nice. At the ordering station it is conveyed that it is rather annoying.

You should clean the restaurant more often. Keep tables clean. Didn't look that appetizing

Small apple spritzer €0.3 - €4.20 - didn't want to buy a case of water - it's getting worse and worse.

Name stands for quality, otherwise there wouldn't be so many stores. The location is great, right at the beginning of the harbor in Münster.

The prices don't really match self-service and the sometimes unmotivated employees.

Unfortunately it's not the same anymore... We visited during the week at 12 noon and were actually one of the first guests. The service was very nice at the reception, but after that it went downhill. As soon as you ordered, you noticed the dirty place for the trays, which then continued into the dining area. We sat by the window and the floor was still dirty, as were the lamps and the marble countertop. The food was great and fresh as always, but the price of €45 for risotto with beef fillet and a mushroom pizza plus two drinks was not without...

After being quite disappointed several times about 6 years ago, I haven't been to Vapiano for a long time. But now again and we were very enthusiastic about the pasta and salad. We didn't have pizza.

QUIET, Kept self-service RESTAURANT WITH A GREAT AMBIENCE, THE MEALS ARE FRESHLY PREPARED IN FRONT OF YOUR EYES! PRICE-PERFORMANCE RIGHT, HIGHLY RECOMMENDED!

Well back then the Vapiano was much nicer. Pizza, I mean panini quite cold, still lukewarm even after the chef tried to warm it up. Empty plates were not cleared away. Panna Cotta felt empty after three teaspoons. Dressing was too salty. I won't be going back here any time soon. A pity. It was always nice back then

My noodles were very oily. But otherwise everything was ok. Nice service.

Disappointing! After attending a concert, we wanted to grab something quick to eat before driving 1 hour home. Into the Vapiano, because according to the concept, things should go quickly here. Unfortunately, after keeping our drinks from a bad-tempered bartender who told everyone how bad the place was, it was time to eat. Long lines at all counters! Unfortunately there was only 1 chef for pasta, 1 chef for pizza and one for salads. The pizza I ordered was white and soggy, my pasta was okay but the children's pasta Bolognese for our daughter was very salty and spicy. We will never stray here again. The only bright spot was the service person “Sandra” who put in a lot of effort, otherwise there would only have been one star!

If I'm looking for a place to enjoy my coffee without the music interrupting the conversation, this is usually my first choice. Unfortunately I can't say much about the food.

With a Ceasers Salad for €11.75 you would expect fresh ingredients. The croutons were soft and didn't taste fresh, you had to look for parmesan cheese, 5 small pieces of chicken, that's definitely not enough. The pizza was good. When the topic of salad was brought up while paying, the corners of the cashier's mouth remained down.

Food not bad but mostly veggie, expensive, not for wheelchair users, very bad parking situation

2 days ago I (17) was there for dinner with my 2 cousins ​​(27 & 15), when we came in my cousin (27) was asked by a waiter who the 2 pretty ones behind her were, when we had our food the same one came Keller came to me and simply started cutting my pizza without asking until I told him I could do it myself and he walked away again. When I was eating, I (17) and my cousin (15) were constantly pushed off the counter by the waiter observed. When we wanted to pay, the waiter said goodbye to me with the sentence “Have a nice evening, sweetie”. It was always the same waiter and he was definitely at least 45 to 50 years old. Personally, I will never eat there again because I just find it disgusting to be hit on and harassed while eating as a 17 year old! As a waiter there you should be ashamed of doing something like that at work and with customers and generally doing it with such young people. It was the first and last time for me to eat there! Despite the whole thing, the food was very, very good!!

So I'd rather not give a star at all for such service and food... the employee was so unfriendly when it came to pasta and you could hardly understand what he was saying and the food just looked unappetizing, it was already swimming in pesto🤢

The food was really, really good. I can't give the service a bad rating because it's more self-service. On the one hand, it's a good concept because you can, among other things, watch the food being prepared, but on the other hand, it's a bit stupid if you want to eat with several people, because everyone can only get something one after the other, depending on which dishes you're queuing up for. But nonetheless, the food and the ambience totally convinced me

Been there again for a long time. But this time it was very disappointing. The salad had the wrong dressing and I was given a sugar-free cola that I hadn't ordered. Ok, Cola was exchanged with grumbling. The Crema di Funghi were still floating in the water and there was no trace of crema. Spices were used more than sparingly. Maybe it was also because an overwhelmed chef had to prepare at least 10 dishes alone at 10 p.m. There was a rather unfriendly cashier at the reception who then “collected” significantly more than 22 euros. The tip was intended more as an incentive, I work in the service sector myself and there are certainly motivated employees there who deserve it. I used to always like going to Vapiano, but now I won't eat there anymore.

It's really cozy there. Had a delicious salad for lunch!

If I order pasta for around 18 euros, I expect that I won't have to add salt to the "sauce" which was hard to find! I've been eating the same pasta for years, it started at 8 euros, 10 euros more is not justifiable, especially if there's no taste in it and the cook doesn't want to.

This is still a vapiano as we know it from the beginning. Splendid. Everyone very friendly. Hardly any waiting time for food. And delicious. We'll be back.

Ich war lange nicht da, und musste erstmal die neue Karte studieren. Hab eine Bowl genommen und war super begeistert! So lecker, so frisch und perfekte Portion zum satt werden 😃 das ist mittlerweile in vielen Restaurants nicht mehr selbstverständlich. Diesmal werde ich nicht so lange warten wieder dort hinzugehen!

Wollte Pizza essen, wurde leider durch Pinsa ersetzt. Bin dann lieber zu einem Italiener gegangen. Auch ziemlich teuer geworden für ein Franchiserestaurant ohne Kellner/in.

Unser Lieblings Vapiano weit und breit. Das Essen schmeckt sehr und die Portionen sind auch sehr gut. Nicht wie bei anderen Vapianos so wenig. Das Ambiente sehr schön und typisch für ein Vapiano. Wir lieben es dorthin zu fahren auch wenn es ca. 40 Minuten von unserem Wohnort entfernt ist. Die Köche und das Personal an der Kasse sind sehr freundlich. Ich muss sagen einer Kocht besser als der andere. Schnell und lecker

Personal unter alles Sau… sowas haben wir noch nie erlebt. Ein freundlicher Empfang ist da wohl völlig fremd. Der Oberkellner stolziert da wie ein Gockel, seine erste Frage an uns war nach unserer Nationalität. Die Tische voll mit eingetrockneten Tropfen. Die Getränke gabs erst 10 Minuten nach dem Essen, der Barmann lustlos und genervt. Die schlechteste Pinsa die wir je hatten. Die Pasta war der einzige Lichtblick. Beim bezahlen hatten wir nochmal das „Glück“ mit dem Oberkellner zu tun zu haben… horror. Den Kassenbon nur nach mehrerer Aufforderungen bekommen, es wurden uns 2 Espressos extra berechnet, als wir darauf hingewiesen haben, bekamen wir statt einer Entschuldigung einen genervten Blick und Augenroller. Schlimmste Restauranterfahrung ever!!! Schade das man nicht -5 Sterne vergeben kann.

4,20 € für ein 0,3 l Pils ist eine Frechheit. Es ist das vapiano, nicht das Ritz. Abzocke nennt man sowas. Nie wieder.

Um lugar acolhedor, staff agradável e uma comida boa👌

Super leckeres Essen, leider war der Laden überfüllt und die Wartezeiten extrem.

Besonders freundlicher Service Auch mit Kindern willkommen Unglaublich zuvorkommend zu meiner Mutter im Rollstuhl... Rund herum gutes Essen und Trinken Familien willkommen Bin regelmäßig mit Freund;innen dort....♡

Wir waren gestern Abend zur Ladys Night im Vapiano am Hafen und ich muss sagen, es hat uns richtig gut gefallen. Die Qualität des Essens war super und das komplette Paket um den Abend war einfach super und stimmig. Wir möchten es auf alle Fälle wiederholen. Die Dame die uns bedient hat war wirklich sehr aufmerksam. Vielen Dank, für diesen tollen Abend.

Die Vapiano Zeiten sind irgendwie vorbei. Die Pinsa ist mächtig und man hat das Gefühl nur Teig zu essen. Nudeln Gans leider nicht, da die Belüftung kaputt war. Das kann passieren. Trotzdem ist es es nicht mehr wie früher. Der nette Pinsabäcker hat aber alles gegeben - danke dafür!!!

Great experience, as always. Food is ready super fast.

Tolles Essen und super nettes Personal!

Essen war lecker und Personal sehr freundlich, ich finde es nur ein bisschen zu Teuer

Das Essen war nichts besonderes Geschmack war mittelmäßig bis nicht nochmal Freundlich war keiner im Lokal Ich hatte den Eindruck wir sind ein ungebetener Gast Preise sind zu hoch im Vergleich zu anderen Fazit::nicht nochmal!!

Prima Vapiano. Nicht anders als die anderen Vapianos in der Republik. Im Herbst gibt es Kürbissuppe - zusammen mit dem wirklich frischen und leckeren Brot wird eine komplette Mahlzeit draus. Sehr lecker. Getränke etwas teuer. Auf den Hockern ohne Lehne sitzt man immer noch nicht bequemer - die Sessel an den Lounge Tischen sind besser, aber zum Essen sind diese Sitzgruppen auch nicht ideal. Einfach mal ein paar ganz normale Tische mit ganz normalen Stühlen bereitstellen. Na, wie wärs?

Wir waren in den letzten 10 Tagen zwei Mal im Vapiano am Hafen. Das Essen war in Ordnung, die Sauberkeit insgesamt war nicht so gut. Aber absolut abstoßend war die Sauberkeit auf den Toiletten. Von Sauberkeit kann man gar nicht sprechen. Beim Betreten überkam mich direkt ein Würgereiz. Alles vollgeschmiert, verdreckt, stickend… Die Wände, Türen verschmutzt- ich gehe jetzt nicht weiter ins Detail, ansonsten wird es ganz ekelhaft. Die Toiletten wurden definitiv schon Wochen nicht mehr richtig geputzt. Hier hilft nur noch eine professionelle Putzfirma, die die gesamten Räumlichkeiten auch großzügig desinfiziert. Hoffentlich sieht es hinter den Kulissen/ der Küchen nicht auch so aus.

Das Essen war sehr lecker! Was an diesem Tag gestört hat, war, dass die Küchen - Entlüftung nicht richtig funktioniert hat und der Gastraum mit den Küchendünsten gefüllt war.. Schade, ansonsten für Vapiano ein eher gemütliches Ambiente..

Keine Pizza mehr, sondern Pinsa! Der Teig war lecker, aber viel zu viel Käse macht den feinen Geschmack alles anderem hinfällig. Schade.

Sehr sympathische und bemühte Betriebsleiterin. Die gestiegenen Preise passen nicht zu den kleineren Portionen. Alles in allem für die Mittagspause zu teuer für den Abend zu sehr Self Service.

Schmeckte wir gewohnt bei Vapiano.

Leider waren meine Geflügelstücke in der Pasta nicht durchgebraten und innen noch roh! Die Tische waren leider etwas klebrig. Das gesamte Lokal wirkte unsauber. Das Personal wirkte lustlos, einige Tische waren nicht abgeräumt. Schade.

Essen war gut wie immer, leider nur in der manifraktur mitbekommen wie der Angestellte keine Haarschutz Haube/Handschuhe getragen hat und zu dem noch am naseabputzen war mit arm war nicht sehr appetitlich waren zu dem Zeitpunkt zum Glück fertig mit essen. (Beim zahlen Bescheid gegeben)

Immer wieder lecker obwohl ich immer nur das gleiche bestelle😊

Die Vapiano Ladies Night war rundum gelungen. Nette Mitarbeiter, toller Chef!

Ich bedauere, dass die Pizza durch die Pinsa ersetzt wurde. Ich fand die Pizza definitiv leckerer. Super schlecht ist die Pinsa aber auch nicht. Kann man machen.

Dafür das es keinen Service gibt einfach viel zu teuer. Pizza gibt es dort leider gar nicht.

Standard Vapiano, in einer schönen Ecke von Münster, wir sind regelmäßig unter der Woche vor Ort, Restaurant in diesen Zeiten nicht wirklich überlaufen und daher sehr angenehm zu essen. Wcs sauber, Parkmöglichkeiten ums Gebäude herum

Haben nur was getrunken. Deswegen kann ich das Essen nicht bewerten. Mega nett. Immer wieder gern.

+ Chefs who work on our orders spontaneously are super friendly and admiringly fast. + Food is delicious too👌 -More options for drinks could have been better

Fijn restaurant met prima eten, gewoon zoals je verwacht van een Vapiano.

Ich habe eine Pizza bestellt und ein dickes Brot namens Pinsa mit entsprechendem Belag erhalten. Niemand hat mir gesagt das es keine Pizza gibt. Das Essen war geschmacklos und lag mir lange im Magen. Aber am meisten hat mich der Zustand der Toiletten erschrocken. Ekelhaft!! Es sah so aus als wäre Monate lang nur oberflächlich gereinigt worden. Ich werde dieses Lokal nie wieder aufsuchen.