Tank & Rast Raststätte Ehrenberg in Wuppertal

An employee in a white T-shirt treated us and other guests in a more than unfriendly way today. He yelled at us, even though there were small children, and became abusive. We'll file a complaint, that's not possible!

Employees are unfriendly, you are asked to pick it up with hand signals without saying anything and the monitor doesn't say that it's ready to be picked up, loud laughter behind the counter and 2 employees are talking about your menopause and bleeding, that's not possible while eating

The best thing is that it is open 24 hours. It's just another McDonald's. I missed the order screens. With them it is easier to see the menus and place the order. Another negative point is that access to the toilet is paid. Edit (Mar'25): They open from 7 a.m. to 11 p.m. and now there are 4 screens for orders. Too many low tables.

This is by far the slowest McDonald's I've ever seen. I was the only one ordering and waited almost 20 minutes

Unfortunately there is no free toilet for guests.

Driven through mc drive 3 times, got the wrong number of burgers 3 times.

I stopped here twice for lunch and both times I felt really sick.

Unfortunately if I could rather lower I would do it!!! After a long drive, what I wanted is to eat and to seat. I ordered my “McCrispy Spicy” and then I started eating and it was extremely hard and burned. I went friendly to an employee which I think he was “Indian” and tried to explain to him that the burger it’s extremely hard and burnt and I showed to him. He asked me to go to he’s colleague that he is on the desk “old man with white t-shirt “. He looked to me in a really bad way and took my burger without even giving me the chance to explain which type of burger I have. After giving me the burger back and not even the correct one, in a really rude and unfriendly way. I asked him please for a ketchup…which he replied 60 cents. I explained to him that I had my ketchup on the box that he toked. He replied yelling in a really bad way and saying some unpleasant german words and trowed the ketchup. The big and main problem is not the 60 cents, as if I paid over 12€ I can pay 60 cent. But the way that you are treated after paying with your own money and ending treated on this way!! As a person working over years for customers service, it’s disappointing to have an employee having this behavior as he is not even doing for me a favor. Dear management , It’s not only money important. But also having a employees with the minimum standards. Please focus and prepare your employees how to better behave with complaints and to have customer service. Dear worker, (white t-shirt) Working on a Mc donal’s on the highway, It’s not only selling and preparing orders. But also having standards, good behavior. Please if you are not happy with your job. Do not make hard days for other people that they want only to eat! Best Regards, Order #281 13.02.25

It's unbelievable that I have to pay 1 euro to go to the toilet. 😡

Also had a very bad experience. Unfriendly staff. When ordering you are cheekily directed to the self-service terminal. If you don't want that, you will be insulted. Very dingy and untidy. NEVER AGAIN

Now you drive to McDonald's to avoid the Sanifair madness on the highway... and lo and behold: Sanifair compulsion. With a family of five, washing your hands once before eating is a disaster.

Good for a stop on the way through - clean toilets and it was quick. With coupons we were 28 as a family of 4, that's okay

No sandwiches. Just sweets. Everything else has to be pre-ordered at a vending machine.

You are ignored at the ordering counter. And when you make yourself known in a friendly manner, the employee rudely directs you to the self-service terminal. Unfortunately, it didn't accept the order codes from my cell phone - yes, they were still valid. So off to the competitor with the flame grilled burgers. Once and never again!

Clean branch. Super fast service and food was hot.

Eat at McDonald's. No table service. Tables dirty.

Clean and well maintained, nice music

Very quick service. Was very satisfied.

The slowest McDonald's I know, been here for 10 minutes and processed 2 numbers for 10 minutes, 7 not yet. 2nd floor nice and always locked.

Offer table service, assign table numbers but then let you pick it up yourself. Service dinosaurs or just listless deluge employees after me? Thank you very much and goodbye 🤑

This is how I imagine a quick snack, less than 5 minutes from choosing until you get it, perfect, keep it up

Blonde woman at the counter goes zero. Naughty, messes up orders and sees 0 fault with himself. You almost have to apologize for ordering something. I find it bad for business.

I'm really impressed. Very well maintained restaurant. Friendly employees who are not stressed. There are decorations on the tables (currently Halloween style), which makes it look very inviting. The burgers were hot. I felt comfortable here. I would like to stop here again the next time I'm passing through.

Never again, using the toilet costs 1 euro even though you ate and drank something

I come here often because it's my route to work.... Positive: there's not much going on here, so you can get there quickly. Negative: there is no MC drive, staff are often unfriendly. Got a chocolate milkshake for the second time today and it tasted sour. I threw it away. But I was often satisfied with the food. The cleanliness of the tables is also ok, something that other branches can learn from. 👍

A typical McDonald's that offers the well-known standards. The food is as expected and the branch is conveniently located. Great for a quick snack when you're nearby.

A look at the toilet...you don't want to know what the kitchen looks like. shame

Staff very unfriendly with only slightly increased crowds. When asked how to redeem the Sanifair voucher when using the terminal, it was answered, but it was still explained. Otherwise, the usual McD in a motorway service station.

A little back and forth with the cappuccino. From the McCafe to the issue back to the McCafe where the question would be asked if that was the one. Was a bit strange.

Staff does not take into account the interests of customers. Disappointing for a company that wants to offer the same standards everywhere.

They ignore the people at the checkout, they forget to place orders

Well... McDonald's. It almost doesn't matter which one

....the total chemical rip-off rubbish garnished with rudeness and a pinch of rudeness from the staff... O

Very beautiful and lovingly decorated branch. Clean, quick order processing. And when we asked, we were immediately helped with problems with the terminal.

Clean and prompt service, McDonald's ;)

Staff unfriendly to taciturn, food was old, unclean, toilets were a disaster

Everything is great 👍🏻 Food fresh and hot. Nice and friendly staff. Clean shop.

Everything is great. Burger as it should be, juicy, fresh and hot

Somehow everything was broken here, even the defibrillator 🤦🏻‍♀️ unclean, few suitable seats to eat properly, so only armchairs that are difficult to eat in... The fewer staff want to stick to their quota, which means that orders that pop up are simply pushed through and it then leads to incomplete eating.... I recommend not planning to take a break here.

I would rather give 0 stars! This workforce requires training in dealing with guests. You are neither greeted nor said a word apart from the amount you have to pay. And if you do, you will be insulted and yelled at. Every employee working there tonight is absolutely out of place!! Toilets cost €1, no card payment and they aren't clean either.

I liked it👍👍👍 Many tourists passing by, among them I got to know the girls who are going to Luxembourg. Good atmosphere and delicious food😋

Very unfriendly lady at the checkout. After asking about the flavors of the ice cream, I was yelled at several times with the motto "you have to know that". But when I was asked "vanilla, chocolate and white" and asked which flavor was meant by "white"... I was shouted at again "white!! Stop!". When the colleague made small and insignificant mistakes in the packaging when it was handed out, she also yelled at him. As a customer I found it unpleasant. This is not how you should treat your customers or colleagues (including superiors).

Quality, as usual. Service behind the counter very unfriendly. Ambience is good for a rest stop.

The hamburgers etc are getting smaller and more and more expensive. It's no longer fun to eat at McDonalds. Using the toilets costs €1 and we can expect clean toilets for that money, but unfortunately not.

Clean and attractive. 1€ for toilet is annoying though.

McDonald's at a rest stop. What can I say about that?! Got coffee and left quickly.

Was very crowded. So many BVB fans were there. It still went pretty quickly.

They always pack the wrong things

Even McDonald's (ambience, food) is fine, like everywhere else. But paying to use the toilet is a disgrace. It should be free for McDonald's customers. In addition, card payment was not possible. Well... As for cleanliness, toilets were clean and modern. Employees were rude. Unfortunately, you don't even know words like hello, thank you, please, etc.

An order: 1 MC Frapee caramel 1 cheeseburger 1 Caesar wrap 1 Happy Meal with cheeseburger, salad and Caesar dressing. Receive: 1 Iced Coffee Shake Choc 1 cheeseburger 1 Cesar Warap Happy meal with chicken burger, fries, ketchup, mayo, salad with balsamic dressing, no toys in it. Too bad.

Refuses to take toilet tickets as payment

Paid toilet even when eating... never seen that!

The place where you not only have to pay to use the toilet but you can only pay cash. The contactless, QR etc. options do not work.

Quick service for a quick stop on the road. Fast food ok

Toilet costs 1€ and therefore this McDonalds is breaking the law

The second floor is never open. So I never noticed it was opened. I asked why, apparently because there weren't enough staff. A pity…

Average MAC restaurant on BAB. Staff a bit overwhelmed with a tendency to be unfriendly

We didn't like the fries. MC Rib went like this. Service was nice and the facility was clean too. We didn't use any toilets.

Unfortunately nothing positive! Toilets are out of order and everything is outdated. The employees are anything but friendly. The best thing to do is go to the nearest branch.

A typical little McD with McCafe. It is a small rest area with only a few parking spaces for cars/trucks, so the McD is a bit smaller - but completely sufficient

Friendly staff and very good selection!

No iced coffee in the summer and we had this “luck” in all branches, whether in Frankfurt / Airport or here now. This criticism goes to the entire McDonalds in Germany. The waitress here probably “preferred to go to the cellar to laugh”, or was it the disappointment of not being able to serve us with what we wanted?!

None of the toilets are working, went in, paid and left

There is no soap or toilet paper in the women's toilet.

Once and never again! You order royal ts with double meat in the menu and you only get one royal ts with one meat.. I completed my training at Mc Donalds in Cologne and was a manager and as a trained system caterer I have to say that it is one of the worst Mc Donalds I have ever been to! Staff has no system at all, everything takes time. Burgers are not produced to standard! Something is always missing I don't recommend anyone to enter this McDonald's and spend their hard earned money there! My tip: Mc Donalds Uellendahler str in Wuppertal, the staff there is definitely better trained and you get fresh and complete products..

Men's toilets are in an unacceptable condition.

Very unfriendly staff, bad service. Simple items on the menu cannot be ordered. McCafe also has a very manageable range, which is unknown even to the unfriendly employee, so that the theoretical possible selection is offered when ordering. In addition to being unfriendly, the employee also seems to be physically overwhelmed by the work, as he is short of breath and sweaty. Due to the unfriendliness of the employee, we decided not to order. In addition, broken toilets, the men's toilet cannot be used at all, the toilet fee cannot be paid by card or €2 coin. Recycle bins are full and the disinfectant is next to the sink instead of in the existing dispenser. And then filled up with water too! At least the printer works for all the defect signs.

Everything is fine as always, always happy.

Quite decent for someone who rarely uses "fast food".

Typical McDonald's. Toilets out of order.

Perfect for a little hunger on the go and a short stopover.

Never experienced such unfriendly service at McDonalds. We usually have good experiences at McDonald's restaurants. Here you were only hissed at grumpily. The Serways toilets were the first Serways toilets in my experience that were completely filthy and did not deserve the service fee.

Clean, quick, very nice staff. Would love to come back. We've had different experiences in other branches. Everything was done right here! Thanks !

No card payment for the toilet. Welcome to 1724.

What should I write? It's just a typical McDonald's 😊

Difficult to reach on foot, the second floor is closed. Spent 1 hour to get to McDonald's.

Very unfriendly service was an older (elderly) woman with dark hair

Very efficient and friendly staff, food was perfectly cooked and wrapped! A credit to McDonalds Germany!

Upper floor closed, crispy chicken was hard and not fresh. The employees are very unfriendly but the crowning glory are the toilets. Can pay 1 euro for use. The Sanisfair toilet doesn't work and is therefore dirty. There is no soap and the disinfectant is filled with water. The men can only urinate and the toilet cubicles are closed. I have never seen such poor service in a McDonald's and also at Sanisfair. It doesn't even come close to being underground.

Men's toilet completely closed. Card payment not possible and no 2€ coins either.

Now McDonald’s charges two euros for using the toilet. If you come here as a guest and spend a lot of money, you should at least be able to use the toilet for free. Card payment does not work for this. Completely inconvenient. I don't come here anymore.

The stupid manager, incompetent in his work, is the one who is the fattest. Doesn't know how to communicate with clients

Service 0 stars hard to beat in terms of rudeness, if I don't feel like working I should leave it alone.

Prices for a 0.5L apple spritzer (4€) and The cleanliness of the toilet was both a disgrace

It was ok. I just had the feeling that the employees were a bit stressed... Even though there wasn't actually that much going on. But that's just human nature, and every day is not the same.

It is close to the city and there are several Halal stores and Supermarkets in the city.

Very good MC, fast, nice environment, kleen toaletts/

Although the service is good, the meal was cold and the quantity a little small

I only went for a coffee, but I was served very politely, the coffee was really tasty and cheap for a rest stop. Highly recommended for a short break.

The attached Sanifair toilet is a disgrace. €1 for no towel paper, no disinfectant and a dirty toilet that you have to clean yourself and the glasses are broken. The floor hasn't seen a mop in a while. I hope the health department gets involved... (Since McDonald's is obliged to provide toilets due to the catering industry, McDonald's cannot explain its way out of this. The responsibility here does not just lie with the dirty toilet operator)

I know this chain from before. You went to the counter and immediately got the big...!!!??? And now the money-making. Customer works for McDo and no one notices. It was just a highway meeting point.

Clean, fast and "TASTY" (Once in a while you really sin there for the journey!👍👍👍

Very good breakfast set. Very large coffee as standard. A bit of a minus that the first floor is not open.

Extremely unfriendly! I (according to my own statement) have problems with card payment and then attack my colleague because the payment didn't work out and he asks why his food isn't on the waiting list....

Coffee was so terrible that I left it and skipped the meal

Coffee not so sparkling and if you as a customer pay €1 for the toilet, what a disgrace.

Probably the best McDonald's I've ever been to! Although on the motorway (A1 towards Cologne) but TOP! 1A service and friendliness! The team, mainly consisting of women, was super committed! All the dishes were freshly prepared, and the fries were the best I've ever eaten at Mäcces 👍

Do McDonalds still have smiling, friendly employees? It appears to be an extinct species.

Unfriendly staff. And how can it be that when you eat on site you have to pay to use the toilet? Where should I please wash my hands before eating? It's a bit disgusting to ask for money as a CUSTOMER. Was here the last time too.

Well, as a McDonald's is, quick for in between but nothing special. It was empty and so we left the house quite quickly and shortly before closing time. But we sat down anyway because opening time is opening time