McDonald's in Wuppertal

On Saturday we ordered a Minecraft menu with a burger without cheese (lactose intolerance) to take away. When we got home we discovered that the burger was made with cheese. After two attempts to call, I reached the manager of the branch and she apologized and asked me to come by again and we got a menu for free. After consulting with her, I went there today 2 days later and received a complete menu as compensation without any problems, as promised. This is how service should be done and how you retain your customers. We like driving the route from Lennep to Ronsdorf because the MC is always friendly, clean and accommodating. The complete opposite of the Remscheid finale. The taste is just MC quality, but still better than in other MC branches ;)

Here you have to check every order. If you don't do that, something is immediately missing. The one time I got a chicken burger that was missing a bun. Each time, 1-3 parts are generally forgotten. Then you get a Minecraft box without a figure... I have no idea how you could forget something like that.

Two fish burgers, one was good, the second was totally dried out around the edges. I was there two weeks ago, but everything was fine.

Almost every time something is missing from the order and the fries are cold and old.

Unfortunately, I don't know what has happened in the last few months, but unfortunately I find this branch to be very dirty and unstructured at the moment. The toilets smell unpleasantly of urine. The staff seems overwhelmed and rude to customers.

The terminals only work with very, very strong pressure. It feels so strong that the window almost breaks or the terminal falls over. The people are simply thrown together and have to be put back together properly before eating. There are still far too few parking spaces. But the staff serving are very friendly and helpful (despite the stress of the many orders).

It's not what it used to be. I've been there twice with the kids in the last 2 weeks, it's getting worse day by day. The employees are completely overwhelmed, something is missing from the order every time and the food is sometimes very cold, unsalted and old. The tray cart was so full on both visits that I didn't know where to put my tray. The women's toilet was smeared with urine and feces on both visits. The tables are all dirty, sticky and greasy. There is definitely a lack of staff and structure. With a few exceptions (2 male employees and the nice lady who is usually at the checkout), all employees are very harsh in their tone towards each other and also towards the customers. I understand that the job is stressful, but as a friendly guest I am not your enemy, just change your tone. Too bad!

Ordered takeaway via the app... Some ingredients were missing from the castles, one burger was squashed and some was cold... I liked being here back then but this time was the last time

The waitress sees that you are waiting and doesn't care. Wasted time.

Update 03/09/2925 Ordered 5 pieces, paid 30 euros, packed 4 pieces. Are you crazy? Tomorrow, March 10, 2025, the complaint will go to headquarters. It's slowly enough Guys, there's another part too few in the bag!! And for the umpteenth time, wet wipes belong in the bag!! 2 MC Rib and once again no wet wipe. As always, the checkout was very, very friendly.

Simply stupid employees who can't accommodate special requests like no onions or double cucumber

Never experienced such an unfriendly lady at the counter. But McDonald's will never be in the Ronsdorf branch again

I have never experienced such an unpleasant atmosphere. Employee constantly yells at other employees.

I've experienced better McDonald's

Fast food should actually be called slow food here. Waited 20 minutes for the order. At Burger King it took less than 5 minutes...

Everything clean, food warm, received very quickly

Unfriendly, almost all employees

We have ordered takeout there twice in the last 7 days. We made the mistake the first time we ordered and didn't look carefully into the bag again. Unfortunately, you really have to check this carefully at the branch. This time was really bitter because there was almost a complete MC menu missing, including the Big Rösti. For 12.99 you only got the drink (not even Fanta was in stock), the portion of fries and the nuggets. Sauce, mayonnaise and burger were missing. The second menu was “only” missing the nuggets. When we ordered the second time yesterday we took a special look into the bags. Nevertheless, a portion of large fries was missing here too. How can it happen that so much is missing every time? And certainly not just in our case! All the fun is too expensive for that! We won't give the branch another chance because little things had been forgotten in the past. But not packing a Big Rösti, which was supposed to be prepared especially for the order, is a big deal.

A branch like many, sometimes friendly employees sometimes less friendly...

Sometimes completely ruined today out of 4 menues and forgot 1 whole burger. Last time, with 3 ongoing orders, mine simply went under... something needs to be changed

You can be 95% sure that something is always missing when you order via the drive-in counter. It is therefore best to always check the correct contents when accepting the order. Unfortunately, the tables inside are always very dirty. Therefore not the McDonald's of our choice.

Only when I haven't eaten and it's late

Convenient location and fast service. But sometimes something is forgotten, always check on people first.

Incredibly bad!!!!! Really all the dishes were cold. The Happy Meal's hamburger only had a dollop of sauce on it and the top bun looked like it had been bitten off. Even for fast food it's underground. Unfortunately you can't post pictures.

Was there at 11:55 p.m. Door was already locked. Lighting is completely on everywhere but no one can be seen. When I say open until 12:30 a.m. I really mean something different.

Staff friendly, fast food fresh and somehow particularly tasty...

Takes getting used to after the renovation.

You are simply left standing at the checkout without being served. There is so much food lying around on the floor that it can feed a large family. Employees cough into their hands and are serving at the same time. Hygiene is zero in this branch!! This branch is not recommended.

After a very, very long time, I was at McDonalds again and only at the drive-in counter. The service was very friendly and also very quick. I found the burger relatively small for the price. The taste was okay (in this case Hamburger Royal TS) but nothing special. In my opinion, it tasted much better before. Maybe fewer and cheaper ingredients are now used. The burger 🍔 is enough for the next few years.

Seldom seen such an incompetent team. This is the second time that half the order has been forgotten. Because the delivery was via UberEats and the driver can't help you, you can now have to deal with them. Everyone who enters this store should carefully check their order, especially if they are in the drive. Lots of screens and displays don't help if you can't put a burger in a paper bag. It seems that several people here have already experienced this. Strangely enough, this works at Burger King on Lichtscheid. 🧐 I hope you can get this under control “Team Pruente”…

The chicken nuggets and fries from the Happy Meal, the chili cheese burger and four times of mayonnaise were forgotten. That was pretty awesome.

Small but still cozy in our Ronsdorf village ;-) Last week we took our burgers with us and ate them in the car before the dog walk 💜💜💜

Just ordered and curious to see if anything is missing. Unfortunately it was like that the last 3 times. Whether delivered or at the drive in... It's a shame that the staff can't finally put everything that's on a piece of paper into a bag. This isn't particularly difficult. Good luck, I'm excited :)

The Chicken Mc Nuggets were missing. But it was only noticed when I got home. 5 euros for nothing.

I'm no longer happy with our MC. Long waiting time. Food cold. Not correct or not complete, plus the price is not cheap. We're now thinking three times about whether we should eat something else.

We had breakfast here at 9 a.m. A small and cozy location. Everything was clean. I took the café to the square and breakfast was brought to us. MC Chicken Muffin and the MCWrap scrambled eggs and cheese were delicious. We were satisfied.

It's not really the ambience that bothered me, but rather the disgustingly greasy floor in the guest area. This branch has been shrinking more and more in recent years. About the food and service... Mäc's just...

It's clean here and you feel comfortable.

How many points should you award for fast food from the system restaurant? With the best will in the world, more than 2 is not possible. But compared to similar restaurants, this branch is in no way inferior to the others.

Tables were not cleaned properly, or not at all in several places. Toilets are dirty as always. Unfortunately it's up to the guests, but the food is good and the staff is friendly.

To take away we ordered 2 Mcflurry, a double choc bag and 3 cheeseburgers. First of all, the onions were simply missing from the burgers. Well, not quite as dramatic. But the 2 Mcflurry were so empty, it was more like McSunday for the price of 5 McSunday!!! I've never had so little ice cream in a McFlurry. Then the sauce was put in first? In addition, the waitress didn't even greet you. I am very disappointed especially with the McFlurry!!!

I was horrified! All the tables were so dirty that I asked an employee to clean them, she only came and cleaned my table with a dirty rag, but all the other tables remained so dirty that other guests were worried about their health. My question is where to stay the authorities who put an end to it there? Who takes responsibility? Or does the Ronsdorf Küngel ensure that such conditions exist there.

Food ok, unfortunately quite unfriendly

I had, because I was ill, tried out the branch's delivery service and paid about €55 for the order online. After delivery we discovered that ordered goods worth €15.27 were missing. We called the branch to complain. The employee on the phone told us she couldn't find the order. We should deal with the delivery service. The delivery service brought a sealed bag! Yes, it wasn't the first time that goods that had been paid for were not found in the bag at home.

After returning from Spain, we had breakfast here at 8 a.m. and were served very well. The children all received a small present and this made the rest of the return journey easier to complete.

Good morning, You forgot my McShake Fries, you can order them from you but I haven't received the product So you owe me €4.29, I'll come over one day

Employees super friendly and accommodating. Unfortunately one star less because it could be clean.

The new M-Burger, really tasty and worth the money.😋

Milkshake always on Start! Become rare, good Maces!

This is simply the most delicious thing there can be

It was full and the staff was completely overwhelmed. Almost every order was incorrect, including ours. The burgers are flat, the fries are already lukewarm at the counter. We fled from the terrible atmosphere because we didn't want to eat.

It's just McDonald's, the food is the same everywhere. BUT: I used to love going there. Since Mces has increased the prices so much that I can easily get better burgers in a restaurant with my wife for the same price, I have been boycotting the golden M. Of course this branch can't do anything about it, they have to adapt. So I can only say that when I went there I was always satisfied. The staff was nice and accommodating, the drive in was processed quickly and all in all it was good.

We have many McDonald's in the area but the one in Wuppertal Ronsdorf is by far the best. Really friendly staff and the things taste best here.

I have no idea whether this superwoman was thinking somewhere else yesterday, but I thought filling a Mc Flurry 1/3 full for €3.99 was a disgrace, and I also ordered a chocolate shake without any extras, and she made it 3 times with chocolate sauce and weighted down I still have to decide. This woman should snack less at work

I've really experienced a lot in this store, unfriendly employees, bad service, bad food and so on But I think the dead wasp in my fries killed the bird. Just disgusting...

Staff is unfriendly and this is a permanent situation. Look at the fries, they were refilled after a complaint. Absolutely abysmal….

Lots of bonuses, like free drink or fries.

A wasp twerked on me. That excited me very much. BOAAAAGH

A Bigmac while you treat yourself to Trymacs is perfect.

Drive in or food in front is not just for young people

Unfortunately it's very, very small, which is probably why it's so full. The service and food was OK.

It has been a restaurant run by McPrünte for some time. They are always great in terms of ambience and service. This store is great too. Only the HäGeubdstück is a little too small for McDonalds. Parking is difficult and stay is not so comfortable when there is a lot going on.

The negative impressions are piling up. At first it was "just" the forgotten sauce for the nuggets, but in the meantime you often forget a burger or even the fries. Unfortunately, you don't always take the time to check the goods in the queue, as the queue is very long, especially at peak times. But you should definitely do that! The last order was again missing a burger and the McRib looked as if there was only sauce on the burger and no meat. The boxes were already soggy and the sauce was leaking everywhere. A complaint about the McDonald's app went nowhere. No response, not a word of apology. This branch will definitely no longer be served.

Unfortunately, orders can only be placed on the screen. The rest was just normal MC Donald S The children want to go, it's too bad for me now.

Unfortunately, the food was cold and all the tables were very sticky and dirty.

Even though it was very full, the food came very quickly, it only took about 5 minutes. The staff are also very friendly.

French fries with the taste of fried fish, peach shake - frozen water with traces of peach jam, ice cream - reminiscent of soap.

We were there on Sunday, there was a car in front of us. We told the employee that we wanted 2 Caramel Frappè, after asking the employee 3 times we thought he understood. At home it turned out that we got a chocolate milkshake with caramel. I think the staff should be trained.

We were out and about and had a snack here. Friendly service and the facility is in a really clean condition, as are the sanitary facilities.

The floor was very sticky. Otherwise it was as expected.

The toilets were in very poor condition. The staff was very friendly and the burger was delicious.

While in transit, I paid for food via PayPal and hopped in and took it with me. At first glance it was okay. But then we noticed that there was neither milkshake nor cola as ordered and paid for. Annoyingly, I only noticed it on the highway. Since the children have to go home and go to bed, turning over is not an option, and no one is answering the phone. I'm extremely annoyed! It's not that difficult to work through a packing list.

Unfortunately there is no breakfast offer, but the staff are extremely friendly and the rooms are clean… and easy to reach. Update: There is now also a breakfast option here. The coffee is even served in cups and so the breakfast here is quite nice…

McDonalds like any other solid 5/7

Worst internet I know. Ordering at the terminal is a complete disaster!

McDonald's manages to drastically reduce calories... 😡 It's sad to get an ice cream that in no way corresponds to the promised quality in the original photo from Mc. Donald's corresponds. For me there is no more ice cream there if I get something like that there, this kind of tricking a customer out of their money is not what I would expect from a good restaurant...

always fast service and pleasant staff. It is clean in the middle and there is a nice area outside

I bought the McMenu specifically because of the glasses. On the machine it even said that they were available. I still didn't get any when I spoke to the employee and the McRib didn't care. The McRib has never been so bad and the tables don't seem to be cleaned either

One of the bad branches of McDonald's. For 3 cheeseburgers you have to go 10 minutes. Waiting even though there are no customers... The tables are not cleaned. The service staff is not the friendliest.

Ordered online May 7, 2024 at 12:15 p.m. (should take 30-45 minutes). It's now 1:55 p.m. and still no delivery. I can't be reached by phone because it goes straight to voicemail.

Definitely been to this branch for the last time yesterday!! Every time something or even a few things are missing, now we always check things - well, unfortunately we didn't look in the happy meal yesterday and lo and behold, of course there were NO toys in it again - at home we had pretty sad children's eyes! The hamburgers we got had probably been lying around for some time - they were dry and hard! McDonald's hasn't been what it used to be for a long time... and we don't even want to talk about this branch! If I worked like that...

Unfortunately, everything is more expensive at mcd too. So we looked for an alternative and found it. Furthermore, it bothers us especially young people who just leave their rubbish there. No education was received??? And if children play, that's ok... but shouting and around the tables run. This is supposed to be our new leadership elite? Help....and now daddy and mommy can complain....

It's just how it is, at the box innkeeper

Clean, friendly staff, food standard and prepared quickly. All in all, ok.

I ordered plant-based nuggets, received plant-based packaging and there were normal nuggets in it, i.e. meat. When I went to the employees they said: “Oh, that’s meat, haha, wait, I’ll give you other ones.” . Even though mistakes can happen, that shouldn't happen in this case. There wasn't even an apology or anything. I'm beyond angry and disappointed. Catastrophic behavior.

I made a quick stop here in the morning at this branch and I can only advise you not to go in here.🤨 The service and friendliness of the staff leave a lot to be desired and what can I tell you, the cleanliness is the same here. So you really don't want or need a branch like this, I'm sorry, but I don't understand that and this in a restaurant with these prices where people eat and drink.🤬 There are several employees present and no one is able to to clean (keep) the restaurant and the toilet. I don't think there has been any real cleaning here for a long time. So that really can be better.😏

I McDonalds was very disappointed when I was there again after a long time. The tables were all dirty and there wasn't much to do then you still have time to wipe the tables

In the last few orders a few things were missing from time to time, but well, my own mistake, I could have checked. Late today, around 12:20 a.m., the extremely friendly employee at the counter should be highlighted. Unfortunately, we were short-handed because of small children etc., but we would like to thank you afterwards for the good service 👍

Very good ambience and reasonable prices.

Absolute disaster! Service terrible! The management had to tell their employees to help because I asked with a child in my arms whether everything could be put on a tablet...they were totally annoyed and stressed. It's not my problem if you can't even enter a few numbers into the computer and have the things picked up properly! There were also two doors open outside. Once directly to the street, once directly to the parking lot. The door to the parking lot was set up with a fat flower bucket, so that we with small children had to worry that our children would not be run over by the car. When I told an employee that he should please close the gate behind him, which faced the street, I was laughed at and ignored. Then I did it myself!!!! Something like that in the outside area where children play. I find it more than negligent. I won't come to you anymore. By the way, food was disgusting too. Burger cold, lettuce wilted!

The order was fulfilled very quickly. Fine.

Good location 👍 I always go there when I'm traveling

Nice to have on hand when you're a little hungry.

It's rare to find a clean table. However, the food is always good and you never have to wait long. But please be a little more clean at the tables.

Moderate waiting time despite the store being full. Checking for completeness is unfortunately necessary, otherwise a citizen would have been missing. Service was very courteous and friendly.

We actually always drove here specifically because everything went smoothly. But today was absolutely disappointing. All 4 self-ordering terminals had quirks and barely worked. Everything was canceled for me shortly before the end, but I couldn't redeem points and vouchers again. Should then order on your cell phone. Of course, that didn't work without problems. Apparently you can only order a bigmc menu in the morning?! I've definitely lost my hunger with all this back and forth.

Eat lukewarm Actually always in Ronsdorf We'll tell some friends we won't be going there anymore.

Forgot something again. Unfortunately, I believe in intention. You look over it in the drive-in, but you can't control everything. Catastrophe.

Too small and too cramped on match days, friendly service

Always good. Nothing was ever missing (drive in).