Subway in Köln

One of the few branches that has not yet been renovated.

Perfect atmosphere, great vibes, lovely cashier woman who spoke fluent english since we don't speak german. All around a great experience

Subway is always a good choice! Fresh bread, crisp vegetables, and super friendly service. You get exactly what you want – fast, delicious, and consistently good quality. Highly recommended! 🥪✨

If you want to eat your expensive salad from a cardboard box with wooden chopsticks, you should go there 🚶‍♂️ 🚶‍♀️

I ordered from them today, October 5, 2025, at 2:20 a.m. via Lieferando. The order went through with confirmation, etc. After an hour, I tried calling several times because nothing had arrived, but they deliberately ignored me until someone answered after 15 calls. Apparently, no order went through on their system. They'll just stop accepting it in the future if it's too late or they don't want to deal with it anymore. I can now take care of getting my money back myself.

Today I ordered the Tuna Sub (Footlong) with Cheese and Oregano Bread. I checked the allergen list beforehand, and it said this bread doesn't contain sesame seeds. However, the bottom of my bread was completely covered in sesame seeds. I have a severe, life-threatening sesame allergy, so this is extremely dangerous for me. Since I ordered the sub to go, I didn't notice until I got home and couldn't go back. Unfortunately, I couldn't eat the sub at all and paid for nothing. I'm obviously very glad I didn't eat it and am still alive :) Nevertheless, I'm very disappointed that something like this can still happen and that Subway is putting its customers at risk.

The food is just like any other Subway. That's the positive. The lack of restrooms and the ambiance of this store are the negatives.

Very good service, the staff is friendly and attentive. The food was delicious and freshly prepared; all in all, a lovely visit!

Very friendly service, great quality, absolutely recommended!

Very good young staff, friendly, respectful and nice, I would recommend everyone to go there

I go to Subway often, and I'm extremely satisfied. The service is super friendly. The food is nothing special, but it's tasty and, above all, filling.

Incompetent employees on weekends! Not familiar with the vouchers or the app. As soon as the customer asks questions, no one is open to them.

Beware of fraud! They collect money online and don't deliver. No one answers the phone either.

Very satisfied with my visit to Subway! Fresh food, friendly staff and quick service. Highly recommend to anyone looking for a tasty and convenient meal.

Ate at Subway today, super delicious and fresh

Very delicious food, everything freshly prepared, and friendly staff. I'll be back!"

I ate at Subway today, and it was absolutely fantastic! The ingredients were fresh, the sandwich was truly delicious, and the staff was super friendly. The store was clean and cozy—I'll be back!😃😃👍😂

Great service and fresh ingredients. The staff were polite and the restaurant was clean. I’ll definitely come back!

Really nice staff! Legendary plant based chicken teriyaki with fanta flavour! Exceptional! Thanks you 😅😁😃

Never, never again!!! We've been there twice in total. On one occasion, staff refused to put on new gloves. They served three customers before me. I eat vegetarian food. I insisted otherwise I wouldn't order! I placed an order for two, slapped my hand on the bread without interest, brought the first loaf to the table, and carelessly put the topping on the second. Suddenly, the worker runs behind the wall with the bread!!!??? Into the kitchen, or?? He quickly comes back and gives me the bread. When I ask why the worker left with my bread, I get no answer. I ask again, was something missing? Did he put something in it? = no answer. I'm about to flee the store, // I glance briefly at the table. My child is sitting there waiting for me // they're out for a long time and have another appointment. We eat, the worker keeps staring at us. We have to move on. Second time, the store is empty, no customers, different staff, this time two workers. We order the current special outside the window: double bread (2x15cm breads) for one price, 1 tuna bread and 2 vegetarian breads. We overpay. We ask why? The cashier answers. "Again, we ordered the special from the window." Now the other worker explains to us that we had a special (the child got 1x30cm bread) and I got 1x15cm bread at regular price. 🤬 There's nothing you can do about it. Never, never again.

I order via app and go straight to Subway. Then I can influence the toppings. They really do offer generous toppings. The service is friendly. That's how I like it! I'll be back.

very tasty sub, super friendly employee mahrsa❤️❤️ I kiss her heart

Totally friendly service from Mahsa (I asked for her name). The food was good, too, hehe.

Top service from Mahsa, very very nice employee 🫶🏼

Absolutely disappointing! I ordered a sub – the bread was wrong, the cheese was missing, the jalapeños were missing, the sauces were missing, and the peppers were missing. I'm extremely disappointed and paid €14 for 30 cm!! Never again. Absolutely outrageous. I ordered through Uber Eats.

It tasted delicious, but about 2-3 hours later, I had the worst stomach pain of my life. I was in the hospital, emergency room, etc., and it turned out I had the Nirovirus. Everything's back to normal now, but if you want to spend the entire week feeling paranoid, I recommend the chicken teriyaki sandwich from the store. For me, Subway is gone for life; the association won't go away for a while.

I ordered the 15cm teriyaki chicken sandwich and another sandwich for €6.35 each. It wasn't particularly tasty! But it was worth the effort, and we were full. The staff were friendly, and I didn't have to wait at all. The atmosphere was pleasant and clean. I won't go back again.

Best Subway experience, the employees are all nice, the branch is super clean, I ordered a vegan sandwich and it was really delicious, I simply recommend it👌🏼👌🏼👌🏼👌🏼

Very tasty subs and nice staff 😃 Always happy 👍🏼

I went there with my friends for my birthday. The staff was very friendly to us, the atmosphere was great and clean, and the quality of the food was also excellent.

Very great food, clean restaurant and great staff

Friendly staff and delicious food

I ordered the teriyaki chicken sandwich, it was really delicious! The staff were very friendly and helpful, I didn't have to wait at all. The atmosphere was pleasant and clean. I can definitely recommend it!"

I like this place, nice stuff, good food.

Unfortunately, you needlessly run to this store in the rain after work in the evening because opening hours are not updated here. Was there at 10:15 p.m. - opening times are stated online until 10:30 p.m., why they apparently close at 10:00 p.m. and don't specify that is a mystery. Too bad. Very rare 1 out of 5 stars. Either you estimate your opening times and update them, or you shouldn't specify any if you can't stick to them

Always been very happy with the Subway

First of all, I would like to thank the employees here very much. I order here often and am very satisfied every time! The ingredients are always fresh and the sub is always rich. Nothing is saved. In addition, all the sauces that you would like to have are always available, which is unfortunately not the case with other subways in Cologne. In addition, special requests are also taken into account here. When I order here, the food always arrives warm and on time. It's really a highlight. In my opinion you are the best subway in Cologne!

best subs in cologne I recommend here.

I've given this snack bar a chance several times. Conclusion: Items are always missing when ordering, sometimes half of them. Comments will not be addressed. If you order Zero it comes with sugar. The baguettes are far dry. No wonder Subway has such a bad time with partners like that!

The food was great, friendly staff. I recommend it.🤗🤗👍

Very great restaurant, the food is very tasty and clean, I can highly recommend it

I sincerely thank Subway for their delicious food, friendly and professional approach of the employees and their meticulousness in hygiene. "You deserve 5 stars for such an excellent service."

**Excellent service and fresh ingredients!** I was at Subway Friesenstraße for the first time today and I was really impressed. The service was simply first class - the staff were friendly, attentive and went out of their way to accommodate my individual needs. The selection of fresh ingredients was impressive and everything was prepared with great care. I particularly liked that the restaurant was very clean and tidy. The waiting time was also minimal, despite the busy branch. My sandwich was delicious, prepared exactly how I wanted it and the portion size was perfect. I will definitely come back and recommend this Subway location to everyone! Thank you for the great experience!

Fresh ingredients and a wide selection of toppings make every visit to Subway a pleasure! The sandwiches are made exactly to order and the staff is friendly and helpful.

Great food, everything was great, I can only recommend it!

Nothing to complain about, everything was fine. Very fast and friendly service, great food. 🔝👍🏻😋 I can only recommend it 🤗🤗

I ordered a beef sandwich with sesame bread , but the bread was not fresh with extra sauce.

Very nice staff, delicious sandwich, wishes were carefully taken into account. The restaurant was very clean.

Overall everything went perfectly, cool staff, delicious food, I can't complain 5/5. always my pleasure

Good food, very nice staff would be happy again

The branch is centrally located, very friendly staff and a nice atmosphere.

Yes, definitely after 48 raves it tastes baba

Top quality. Highly recommend :)

Great shop, the new boss is also very nice, the employees are all great and the food is irresistible

Very clean and tasty subs. The employees are very nice and friendly, the atmosphere is very familiar and comfortable always my pleasure

I was very satisfied with my visit to the restaurant. The cleanliness was at a high level, everything seemed neat and tidy. The food was very tasty and well prepared. Particularly noteworthy is the friendly and attentive staff, who made the visit a pleasant experience. Gladly again

The food was very tasty 🤤 🤤🤤🤤 and the rental worker is very nice 👍🏻 😊

Very tasty, especially the cookies!

Children work in Baba's shop and don't feel like serving guests. That's how it seems.

I received completely boring and already hard Italian bread, probably from yesterday. The bread that used to be so fluffy is now like a stone! There's hardly any tuna paste on it... So this shrinkflation and skimpflation is really starting to annoy me and after being a Subway customer for over 35 years, today was the last time I was in this chain! It's a shame...but you can't limit the quality and quantity of a product to customers without it having consequences at some point... Unfortunately I took the tuna with me, otherwise I would have given it back!

The food is fine, but in terms of costs it costs 3-4€ less. Service was not polite (didn't let me finish the conversation). Bags to take away cost just 50 cents. Am I rich?

The store has a central location BUT the employees are totally unmotivated & bored and only talk about when their shift is over and the subs are sparsely filled for the price. I would visit another branch next time.

Open at 10 a.m. Employees in a bad mood that's a no go, I'll never come back again

Absolutely spartan, a vegetarian teriyaki sub should be with garlic sauce, but it tastes neither of teriyaki nor of garlic... The only thing that was okay was the wholemeal bread, which was also toasted.

Am satisfied, accept rewards and vouchers.

Luisa best woman, come only because of her

Absolutely bottomless impudence. Ordered for company, a sandwich was missing, wrong drink, cheese forgotten, untoasted and extras not included in the order. After a call, the error was blamed on the supplier. However, the missing sandwich wasn't even packed beforehand. This is not called an oversight, but rather incompetent and cheeky in how you handle food. Then the employee on the phone says, "Should I bring this over or something". Absolutely impudent, none of my colleagues will ever order from you again. NEVER AGAIN!

Ordered there today. Wrong bread, no label as to which sub is which, special requests not taken into account, wrong drink supplied. A pity!

I recently visited this Subway and was disappointed with the service. The food was average but the staff was unfriendly and unhelpful. When I asked for help with the menu they seemed annoyed and rushed me through my order. The restaurant wasn't very clean either. Overall, I cannot recommend this subway. There are many other fast food options in the area with better service and cleaner restaurants. _________________ I recently visited this Subway location and was disappointed with the service. The food was average, but the staff was unfriendly and unhelpful. When I asked for help with the menu, they seemed annoyed and rushed me through my order. The restaurant was also not very clean. Overall, I would not recommend this Subway location. There are many other fast food options in the area with better service and cleaner restaurants.

We have now ordered from Friesenstrasse Subway several times, just recently. Delivery was quick, but once again the ingredients weren't on it and the wrong bread was used. If something like that happens, ok... but for the 3rd time in a row... something seems to be wrong in the organization. The management should actually make an effort to ensure customer satisfaction and plan properly, for example. On holidays like today and when there are shortages of certain breads/subs, block this immediately in the system so that customers don't get the wrong “alternative”.

Hard to beat when it comes to incompetence! I wanted a deal from the app and the employee didn't know what was included at first, which wasn't even a bad thing. He becomes increasingly unfriendly and adopts a military tone because he couldn't cope with the little work he had. I had to explain to him what was included in the deal. His tone became really aggressive even though I was friendly. He told me that I should take the chips and cola from the shelves, but I realized that according to the description I was allowed to choose whether it was a cookie or a chip and he became incredibly rude. What can the customer do to prevent him from being overwhelmed and frustrated? I asked him about his unfriendliness and he boldly told me: yes, I still have work to do! What an incompetent, unfriendly person. Then I became rude. You get what you give. I live on Friesenstrasse and I'm not surprised that the shop is mostly empty, given the staff! The preparation of the sandwiches is also extremely bad and there is no appropriate customer service here. Avoid this store. There are such great and competent employees everywhere in the other shops on Friesenstrasse. Do not support stores owned by toxic people. Since it is a franchise chain, I will also be making an official complaint to Subway. Because that wasn't just unkind, it was humiliation!

Always nice staff and it just tastes good.

Constantly good and friendly service. Gladly again.

The shop is completely dirty, the owner complains to his employees, who are also incapable of providing the right bread. Worst subway ever

First things first for me. The food is always top notch. I've been there a few times now and the food was without exception great. Absolutely delicious. The chef gave me very good advice every time and the food was delicious, warm and everything was as you would expect. To the ambience. The restaurant was always very clean and well maintained. It would be cool if there was a bit of music playing because the way it is now it's sometimes a bit dreary but said it's clean and decent. The staff was always correct towards me. The employees always seem a bit demotivated, but that's okay for me because I want something good and tasty for lunch.

Illegal business practices! For a 30cm vegan spicy sub, 2 patties are usually placed on rolls... however, the boss has instructed the employees to only add 1.5 patties that were cut up by hand and this is also done with the remaining ingredients... Almost exclusively cash is accepted and when you collect points, strangely enough, they are subsequently canceled... as if the orders had been subsequently removed from the cash register system. A tax fraud? In any case, it wasn't the first time that our points were subsequently canceled. And finally the employees who clearly didn't feel like working and were constantly smoking outside the door. Service looks different.

Unfortunately no EC card payment possible

The store is a complete disgrace. Firstly, we weren't served for the first 20 minutes even though someone was standing at the checkout and simply ignored us. Then we were served very rudely and the cheese was simply dumped onto the baguette. The ingredients were mixed together and my gay partner put jalapaneos on his bread. In the end the bread simply tasted like Po. I absolutely cannot recommend it.

Small, unfortunately not very clean subway. But it's ok to sit dry. Staff super nice.

Dirty shop, unfriendly staff, little toppings. Some of the toppings should be paid extra. 3 instead of 4 slices of cheese, same with the cheddar. Card payment not possible. Go somewhere else. Really underground.

Ordered food via Lieferando - food should be there in about 90 minutes (which is a long time). The food only came after 130 minutes!!! The food was also already cold. You definitely shouldn't order. If you're hungry for Subway, it's better to order directly from the store.

A completely overwhelmed, incompetent and customer-unfriendly branch that is only interested in profit. Despite repeated advice, the sub was prepared with other ingredients. The following note was acknowledged with the words: “You either take this or nothing at all”… never again and just sad.

1st time wrong delivery - reordered...2nd wrong again.

Das Essen war Top, man könnten sich wirklich nicht beschweren. Alle Zutaten waren frisch und es hat sehr lecker geschmeckt. Aber das Verhalten der beiden Damen hinter der Theke war einfach nur schockierend. Der Ton, die Attitüde und der Umgang gegenüber den Kunden ging gar nicht. Sehr sehr unfreundlich und abweisend Verhalten des Personals.

Einfach nur schlecht. 1. Der Laden ist dreckig. Die Tische werde nicht regelmäßig geputzt, genauso wenig der Tresen bzw. die Zubereitungsfläche. Es sieht einfach ekelig aus und überall liegt Zeug zum, ebenso Dreck! Neulich waren wir dort und es lag einfach nh Kippe neben meinem Sub? 2. Der Service ist ja mal das letzte. Junge Leute, die garkein Bock auf ihren Job haben. Unmotiviert, genervt und unfreundlich. Vor den Kund*innen wird über andere Kund*innen und Mitarbeiter*innen gelästert. Es wird laut geäußert, dass man keine Lust mehr hat. 3. Die Zubereitung des Essens ist einfach nur Banane. Alles wird nur lieblos draufgeklatscht. Die Brote werde nicht richtig gebacken und verpackt. Ebenso wird alles in ner schrecklichen Laune serviert. Einfach nur traurig!

Dieses neue Rotisserie-Chicken-Sandwich ist sooooo göttlich❣️🥰

The guy at service counter is so rude and arrogant. Better go to some other subway.

Mein Besuch in diesem Subway war äußerst enttäuschend! Der 30cm Sub, den ich bestellt habe, war vielleicht nur 25cm lang und hatte extrem wenig Belag. Das unfreundliche Personal hat meine Stimmung nicht verbessert. Mit nur 3 Scheiben Käse und 2 Scheiben Wurst fühlte sich mein Sandwich nicht wirklich wie ein Subway-Sub an. Selbst als ich die Mitarbeiter höflich darauf aufmerksam machte und um mehr Belag für mein Sandwich bat, wurde ich sehr unfreundlich darauf hingewiesen, dass die geringe Menge an Belag normal sei und sie nicht mehr belegen dürfen (eine Vorgabe vom Chef). Dies hat meine Enttäuschung nur noch verstärkt, da ich von Subway besseren Service und großzügigere Portionen gewöhnt bin. Die Tatsache, dass sie sich weigerten, auf meine berechtigte Anfrage einzugehen, machte die Situation noch frustrierender. Es wirft ernsthafte Fragen zur Qualitätssicherung in Bezug auf die Subway-Franchisenehmer auf und lässt mich zweifeln, ob Subway tatsächlich klare Vorgaben für die Servicequalität ihrer Filialen hat. Es war definitiv eine enttäuschende Erfahrung, die mich zögern lässt, Subway in Zukunft erneut zu besuchen. Ich kann einen Besuch nicht empfehlen.

Erst beim Zahlen darauf aufmerksam gemacht worden, dass man mit Karte nicht bezahlen kann. Natürlich bis mein Kollege mit dem Geld zurückkam, waren die Subs matschig und kalt.

Immer wieder lecker - super nette Bedienung.

Das war mal richtig Lecker... Perfekte Zubereitung mit Korrekten Tipps und überaus Leckeren Zutaten sowie Mega genial Gewürzt! Einfach Spitze! Der Laden is zwar klein... Dafür aber Fein!

Die Bedienung war leider sehr unfreundlich und hat sich nicht an die Hygienischen Richtlinien gehalten. Das Baguette wurde auch nur lieblos belegt und nicht wie sonst auch mit der angegebenen Menge. Um den unfreundlichen Umgang noch perfekt ab zu schließen, habe ich statt den immer 11,64€ komischerweise 15,67€ bezahlt. Ich bestelle es immer gleich und hier war es teurer als sonst. Das Sub war aber trotzdem lecker.

Laden wirkt ungepflegt und dreckig, Personal total unmotiviert und unfreundlich. Sub war nicht gemäß Subway-Vorgaben belegt: zu wenig Fleisch/Wurst, zu wenig Käse (3 statt 4 Scheiben), zu wenig Salat. Soße nicht bis zum Rand daher völlig trocken. Zu guter letzt wurde auch noch zu viel berechnet, was ich leider erst zu spät festgestellt habe. Besser eine andere Filiale suchen, wenn es Subway sein soll.

Schlechtester sub bis jetzt, kaum Soße, Brot Super hart, selten so wenig Fleisch drauf gehabt. Das Sparmenü bei Uber eats ist übrigens teurer als wenn man alles einzeln bestellt.

Die Essentheke sah wenig einladend aus. Überall klebten Essensreste und sah alles sehr dreckig aus. Die Mitarbeiter waren unmotiviert und sehr unhöflich. Mein Freund hatte ein Sub bestellt und fand, dass das Fleisch alt schmeckt. Ich konnte meinen Wrap vor Ekel nicht essen. Wir werden nie wieder in diesen Laden gehen.

Das Ambiente ist natürlich simpel, aber darum geht es nicht. Die Subs sind gut und wenn man möchte auch halbwegs gesund. Die Preise sind moderat. Eigentlich eine solide Empfehlung.

Ich bestellte heute ein 30 cm Tuna Sub. Die Mitarbeiterin strich mit einem Messer ganz dünn Thunfischcreme aufs Brot, obwohl es bei Subway Standard ist, dass 4 Kugeln Thunfischcreme (Größe wie eine Kugel Eis) drauf kommen. Dann legte sie 3 Stücke Cheddar-Käse drauf, obwohl bei Subway 4 Stücke Käse bei einem 30 cm Sandwich Standard sind. Als ich reklamierte, dass zu wenig Thunfischcreme und zu wenig Käse drauf ist, meinte die Mitarbeiterin nur, das wäre bei ihnen so üblich. An Zutaten sparen, aber den vollen Preis verlangen: nicht mit mir!!! Ich ließ die Mitarbeiterin stehen und ging.

Einen derartig unmotivierten Mitarbeiter habe ich auch noch nie bei Subway erlebt.

Also noch nie so unfreundlich und langsames Personal erlebt. Die Krönung war dann wirklich das kleinste 30cm sub was Ich jemals gesehen habe. Vorallem wenn man doppelt Fleisch bestellt.

Leider sind wir in letzter Zeit garnicht mehr zufrieden hier. Die Essenstheke sah sehr sehr unappetitlich aus. Auch rund um den Arbeitsbereich war es sehr dreckig und an den Tischen und Stühlen konnte man nicht wirklich sitzen, weil sie so dreckig waren. Da müsste echt mal eine Grundreinigung passieren. Außerdem hatte das Personal gestern eine extrem negative Ausstrahlung.