Steigenberger Grandhotel & Spa Heringsdorf in Heringsdorf - Telefonnummer, Reservierungen, Bewertungen

+ fantastic location + very nice, bright and friendly family room + clean, large bathroom 0 Bathroom is a bit old + great, varied breakfast + large breakfast terrace + Pool and wellness area + friendly service 0 Service staff, some with communication difficulties

Usedom is always worth a trip - not least because of the great Steigenberger Grand Hotel right on the beach promenade. Ambiance, facilities, service, spa and restaurants - have been at the top level for years. We always enjoy coming back to Heringsdorf!

Overall a very nice hotel with excellent staff (except in the spa). The spa area and the room receive two small points of criticism. Note: We were there in high season Spa: Only a fraction of the advertised treatments could be offered because there were no staff there. A lady was placed at reception in the spa who couldn't give us any information and was overwhelmed. We were also charged twice for an application. Room: there was no air conditioning but a cooling ceiling. At our time it was 22-24 degrees during the day. Unfortunately the cooling blanket didn't help and it was really stuffy in our place. We couldn't leave the window open because our balcony was directly above the main entrance. But overall a great hotel

The rooms are nicely decorated and the hotel and grounds are clean. However, the friendliness of the information leaves something to be desired. Simple questions were answered extremely harshly. When booking the three rooms for two people, we asked for rooms with a balcony because we are smokers. When asked whether smoking was allowed on the balcony, this was confirmed. Now it is the case that smoking is not allowed on the balconies. It was also not possible to order a coffee before 7:30 a.m. because breakfast doesn't start until 7:30 a.m. I have never experienced this in any other hotel. Here it should be possible to get a cup of coffee at least before 7:30 a.m. Despite the enormous price - which we paid for two nights - we agreed that due to the internal booking method, two of the three booked rooms would be exchanged with arriving guests during the stay. The guests are accommodating, but the hotel is not in terms of coffee/friendliness! That is extremely unfortunate!

Everything was great, great commentary on the European Championship games by Ulrich Borowka and Christian Hochstätter, very committed hotel manager

Heringsdorf, located on the German island of Usedom, is a resort that combines luxury, comfort and natural beauty. Below is my stay experience. As soon as we arrived at the hotel, we were greeted with friendly smiles and warm greetings. The hotel's lobby is spacious and bright, elegantly decorated, and the modern design is cleverly blended with traditional elements to create a noble and warm atmosphere. The check-in procedure at the front desk was quick and efficient, and the staff introduced the hotel's facilities and surrounding attractions in detail, making people feel at home. I stayed in a sea view room, and the moment I opened the door, the view in front of me was amazing. The room is spacious and bright, luxuriously decorated and well organized. The large bed is soft and comfortable, equipped with high-quality bedding, ensuring a deep sleep every night. There is a beautiful view of the Baltic Sea outside the window, and the seats on the balcony are the perfect place to enjoy the sunrise or sunset. The hotel's facilities are all available, especially its SPA center, which is the highlight of the entire hotel. A variety of massage and physiotherapy services are available here, each of which is operated by professional technicians to completely relax the body and mind. The pool area is elegantly designed and the water temperature of the pool is moderate, making it ideal for swimming and relaxing. The gym is fully equipped and has a clean environment, which is very suitable for guests who like to exercise. The hotel also provides bicycle rental services, so you can cycle along the beautiful seaside paths and experience the natural scenery of Heringsdorf. **FOOD** The hotel's food and beverage service is also impressive. The main restaurant provides a rich buffet breakfast with a wide variety, from fresh fruits and breads to hot breakfasts, to meet the needs of various tastes. For dinner, the restaurant offers exquisite European cuisine, each dish is carefully prepared and tastes amazing. In addition, the hotel bar is an ideal place to relax. A variety of cocktails and exquisite snacks are provided here, and the melodious background music makes people feel more comfortable. The service at the hotel was impeccable throughout our stay. Whether it is the front desk, room service or restaurant service staff, they are all so enthusiastic and professional. Any needs or questions are responded to quickly, which is very comforting. The Steigenberger Grand Hotel & Spa is a true holiday paradise. Not only does it have luxurious accommodation and first-class facilities, it also has meticulous service and delicious dining. Whether you're relaxing, enjoying delicious food or exploring nature, we've got you covered here. Whether it's a short vacation or a long stay, the Steigenberger Grand Hotel & Spa will be an unforgettable choice. Next time I come to Heringsdorf, I will definitely choose here again.

The Steigenberger is a great hotel. The rooms are very nicely and comfortably furnished. We felt very comfortable. The breakfast was excellent, it left nothing to be desired. You have the option of having an omelet made, for example. You could choose from different dishes for dinner. From starter to dessert. The hotel is located almost directly on the beach. Only the promenade separates it from the beach. The staff is very friendly and helpful. We were very satisfied and would happily recommend the hotel.

Best hotel! Location, rooms, staff, breakfast, SPA area can only be praised highly. Last but not least, the hotel director: “If you want, you can go on a wonderful 5km jogging run with hotel director Carsten Willenbockel on Saturday!”. Just great. We will be back definitely. The hotel provides a special tour guide: RUDI - an islander. A special, unforgettable experience!

My husband and child stayed at the Steigenberger Grandhotel Usedom for a week during the Whitsun holidays. I couldn't go because of illness. For weeks I've been trying to get confirmation from reception for the travel cancellation insurance that I wasn't on vacation. I was written that they cannot find my booking in the system. Despite asking several times, I have not received any confirmation to date. This really disappoints me for such a renowned house.

We went to the “Waterfront” bistro, where we have been several times over the past 4 years. We found that prices have increased by around 40 percent, but quality has decreased by the same amount. The carpaccio cost €16.00!! and tasted like nothing because it was completely watered down. The main course, fish & chips, was so little that it took dessert to fill you up. Unfortunately overall just disappointing.

For me the first choice in Heringsdorf. Great service throughout the entire hotel, whether restaurants, breakfast, bar, Spar or pool. You don't notice the lack of staff. Again and again.

Simply great, HOWEVER: for such a great hotel, a really DISGUSTING fitness area. Otherwise just fantastic.

An all-round perfect experience. Comfortable rooms, attentive service, great location, excellent cuisine.

Pool could have been warmer, room and breakfast good👍🏻

Nice hotel, great location, beautiful Room. The service staff in the restaurant in the restaurant does not meet the standards of the hotel. Food is mixed up or the wrong drinks are delivered.

Actually a very nice hotel BUT: unfortunately my very expensive engagement ring disappeared after the room was cleaned. I put it on the table and then suddenly it wasn't there anymore. The ring had a high value. We searched everything, the ring has and remains missing. I'm incredibly sad about it. We then went straight to the reception, unfortunately the reaction was very relaxed. No sympathy, more like I can't take care of my things and also very unemotional, you would think it happens more often. When checking out there was no question about my loss. I really expect something different from a hotel like this. And I'm still shocked that something like this happens in such a good and expensive hotel. We also booked 3 rooms and were assured that they would all be next to each other. Of course they were far apart and spread over 2 floors. Annoyingly no excuse for this either.

What happened to this hotel!!! Dogs under the table in the breakfast room. Dogs under the table at dinner. Dogs even roam around the bar for a nightcap in the evening. Actually, you can now say Steigenberger Hundepension Heringsdorf. It's a shame about this beautiful hotel.

We have always been very at peace in recent years. Very nice beach hotel! However, this time we were a little disappointed. For a 5 star hotel, every detail counts, something that seems to have been lost sight of at the moment. The rooms were slightly worn out, with lots of marks on the walls. Spa had to close on Saturdays because there were technical problems, rooms had to be changed because there were problems with the sewage. The staff makes an effort, but they seem to lack experience in the 5 star hotel industry. But we hold on to the wonderful past stays and hope that the next stay will be 100% convincing again.

Not exactly cheap, but looks exclusive. Right on the beach promenade. Rooms very generously furnished.

The Steigenberger on Usedom's best days are long behind it. Service impersonal, not courteous and sometimes very unfriendly. Rooms are OK, although the furnishings desperately need a refresh. WiFi only works in some parts of the room, which is unacceptable these days. The TV is so old that you wouldn't expect full HD, anything like Smart TV or the ability to connect a laptop for family movie nights. The breakfast is good but the waterfront and the bar are subterranean! How you can prepare a burger so poorly for such an outrageously high price remains a mystery to me. It's a shame but apart from the really nice location and the great logo of the hotel, I don't see any reason to book again.

Nice hotel with great rooms. It is very loud in the spa when there are a lot of children there. Although there are times for them, these are NOT required by the hotel. It's not a bad thing that there are children, but you should know that they can frolic in the water all day :) Unfortunately, some service employees (pol) are quite unpleasant to deal with. As if you had to apologize for being a guest.

We have been here several times and the service has deteriorated significantly in some areas. When the hotel is full, you notice that some of the staff are inexperienced or overwhelmed. Queuing and waiting for a table at breakfast is included. Coffee took 15 minutes. The breakfast itself is delicious and there is something for everyone. Unfortunately, everything depends on the appropriate staff. If there aren't enough employees, I can't fill the hotel up. Some rooms are now clearly worn out. Our minibar was really dirty, the heating didn't work and the room had seen better days. Unfortunately, 5 stars outside does not automatically mean 5 stars inside. I'm happy to pay a lot of money as long as the quality is good. Unfortunately, the price/performance doesn't suit us at the moment. Very unfortunate. If you have any complaints at the reception, you can tell that the staff is completely overwhelmed. There is currently a lot of room for improvement here.

The Steigenberger Grand Hotel and Spa leaves nothing to be desired. We have been guests here several times since 2012 and have never had the slightest complaint about the rooms/studios. Everything - right down to the hotel linen (table linen, towels, bathrobes, etc.) - as well as the furnishings in the rooms meet the highest standards and are kept in tip-top order by the housekeeping team. The entire spa area is a very well-kept and beautifully equipped oasis of well-being and leaves nothing to be desired. The reception by the employees at the reception offers a warm welcome, the breakfast team actually deserves a sixth star for the professional and friendly service. In our opinion, the situation is different with the hotel's gastronomic offerings. The “Lilienthal” was closed all evening, the Thai restaurant was closed on Sundays and Mondays, so the only option was the Waterfront Bistro. At best, you can enjoy home-style cooking there at high prices, but here you don't seem to be following any paths that are in line with the times. A burger for €28, a simple Caesar salad with a little add on of your choice between €30 and €35 ​​are already out of the very expensive category, but a small mineral water (0.25 l) for €5 ,— leaves you speechless, On the other hand, the 0.75 l for € 10 is almost a bargain. It is particularly annoying when the bistro team is unable to make a table reservation at the guest's desired time, but then - as the staff wishes - you are still sitting in a bistro at the actual desired time is not even half full/reserved. After dinner we go to the Delbrück Bar for a little nightcap to enjoy a gin / bitter lemon with a slice of cucumber and a splash of lemon juice for the proud price of € 17. Here too: yawning emptiness. Certainly the pricing will not leave any hotel guest in distress, but there is no relationship between price and performance; Our impression was confirmed in conversations with other guests. Dear Mr. Willenbockel, we understand the price increases caused by the pandemic and the energy crisis, along with the shortage of skilled workers, and we appreciate your enthusiasm and also the success with which you manage the company and hold together a friendly and competent team, Definitely worth it, thank you very much for that, despite a small complaint, we will definitely come back and still give it full marks with 5 stars.

The hotel and the rooms are very nice The food in the waterfront restaurant was full of Viennese schnitzel with bacon potato salad, the potato salad was so hot that you burned your mouth, it was probably in the microwave for too long. The complaint was acknowledged and that was it. A pity!!!

Wir lieben es. Wir kommen jedes Jahr ins Steigenberger. Pure Erholung für die Seele

Meine Bewertung ist eindeutig gefärbt, denn ich arbeite hier - und zwar sehr gern.

Wir hatten 3 Nächte im Deluxe Zimmer inklusive Halbpension gebucht. Nach 2018 war das unser 2. Aufenthalt im Steigenberger Grandhotel Heringsdorf. Das Zimmer war im 2. OG nach vorne ausgerichtet. Die Ausstattung und die Sauberkeit des Zimmers waren super. Zur Anreise standen 2 kostenlose Mineralwasser im Zimmer, die Minibar war nicht befüllt. Es stand ein Wasserkocher im Zimmer, hier konnte löslicher Kaffee und Tee aufgebrüht werden. Das Badezimmer hatte eine Badewanne, eine separate Dusche und das WC war abgetrennt. Der Wellnessbereich ist gut, hier haben wir nichts vermisst. Einen Innenpool zum Schwimmen gibt es nicht, dafür einen Außenpool, mit 29 Grad. Das Frühstücksbuffet ist spitze und die Freundlichkeit der Servicekräfte ist top! Die Halbpension war nicht im Restaurant Lilienthal, sondern im Restaurant Waterfront. Hier wäre ein Hinweis bei der Buchung nett gewesen. Das Essen im Waterfront war gut und die Servicekräfte waren hier auch super freundlich und sehr aufmerksam. Die Aufmerksamkeiten zum Geburtstag waren sehr nett, vielen lieben Dank dafür. Zum Schluss noch etwas Kritik: Für Vegetarier ist die Auswahl im Restaurant Waterfront sehr begrenzt und das in der heutigen Zeit. Eine Mail vor der Anreise, bezüglich größere Bademäntel und einem Nackenstützkissen wurde nicht beantwortet und bei der Anreise waren sie auch nicht im Zimmer. Nach einem Feedback per Mail wurden sie am nächsten Tag auf das Zimmer gelegt. Vor der Anreise konnte man per Mail angeben, ob eine Zimmerreinigung gewünscht wird, falls nicht erhält man einen 5,00€ Gutschein. Das hat überhaupt nicht geklappt. 2 mal ist ein Zimmermädchen gekommen und wollte das Zimmer reinigen und einen Gutschein haben wir auch nicht erhalten. Nach einem Hinweis bei der Bezahlung der Rechnung wurden 5,00€ von der Rechnung abgezogen. Die Idee finde ich super, müsste aber auf jeden fall besser umgetzt werden. Warum ich in der Rezeption mit Familie ..... angesprochen wurde, habe ich nicht verstanden. In der Anmeldung standen eindeutig 2 Nachnamen. Dies fand ich etwas befremdlich. 24,00€ für einen Tiefgaragenplatz sind ja wohl mittlerweile Standard im Hotel, finde ich aber wirklich etwas überteuert und das auch noch in der Nebensaison.

Ich konnte ein Frühstück der Extraklasse geniessen. Dabei mangelte es an nichts. Sehr empfehlenswert.