Soggy John's "Funkin' Sog" in Berlin

Unfriendly staff, hygiene zero, toilet catastrophic, cash register unfriendly, not respectful

homeless folks get to enter AND harass eating customers, including myself. I'd like to eat in peace and not be guilted into buying some stranger food too while more often than not trying my hardest not to flinch at the smell (usually not folks fault but still) that sticks around since this is a closed environment. You enter and it smells like sweat and no bath for 2+ months. How can this place be considered kid friendly or such behaviour remain tolerated?

Such a bad store employee, very unfriendly. The food came cold. Definitely not recommended after 20 minutes.

Very poor services and staff behaviour not good not talking respectfully kindly approve services

Dirty, filthy and full of filthy people coughing and spluttering

Drug addicted inside, fly over my food, and 1€ for the toilet

In terms of food, it's a normal McDonald's. Unfortunately the toilet is extremely disgusting. And when you order here via Lieferando, something is often missing from the order. I know you can complain about it via Lieferando, but it's still annoying.

They are asking you to pay for the toilet even if you are a customer(!) ..almost the worst McD ever! Some people working here are extremely unfriendly and ignorant.. I would give them rather 0 stars.

Cheap staff asked für drink as essential Fahrer we can get drink from every store but this macdonald is very cheap mentality we don’t give cheap management

A bunch of drunks, very dirty, the order they brought was not the one I ordered. The order of bigtayti was delivered burnt, I didn’t think that poppy seeds could be so bad.

Lately in the morning hours, hafer milch option is always not avalaible (

you have to pay 1 Eur/entrance for the toilet even if you buy something! that s rude and not ok for the client!

When we received them, the fries were already cold under the fries Rock-hard potato wedges. The chicken burger buns were like rubber and they were just slapped together, the salad was more next to the bun, the chicken patty was to the point and just warmed up like it was from the day before. When I asked the branch manager about it, she became grandiose in her tone and said they would only leave if they didn't like it fits. It's sad that McDonald's used to be very good, but unfortunately it's no longer recommended

Not services fault, I order through the app and system gave me order number 168. I was looking at the screen in a table far away in the corner for 15 minutes and my order number was never there, every minute from the beginning I thought my order number was gonna show up somehow ( some order numbers that werent showed as “being prepared” were suddenly showned in the “ready” side) Apparently my order was ready for a long time and I was waiting like an idiot and my food got cold, and I am too tired and is too late for me to ask for warm food. Sad. If it was service fault, that’s too cliche in mc donalds, I am guessing the number didn’t appear on the screen cause a system error what so ever.

Really nice staff, great service and delicious food! And I think it's completely okay that you have to pay €1 for the toilet! You will receive a voucher that you can have offset at the checkout and you will find toilets in a decent condition 👍🏻

you have to pay extra for WC and you order ice schoko the make for u ice cream, not schoko

Paying to go to the toilet even though you've eaten there...🤷‍♀️

It's often dirty, people can't behave and it's loud and the staff are really rude and can't even say hello. The food is okay but I wouldn't eat here again

This place is a joke, they charge €1.00 to use the toilet even as a customer & the staff are rude

I was here for breakfast, all the tables are sticky and dirty, the staff just stands around and chats. You have to pay for the toilet as a customer even though you have just bought food. I asked the staff about it and they said: they don't care and I have to pay extra for the toilet. I think it's disgraceful. For me it was the last time here

I'm really disappointed in you, especially in this branch. I also have very positive experiences with McDonald's in general. After waiting 20 minutes for my order here at Hermannplatz... now this... (not a nice place to wait for the food) You forgot the apple bags I paid for even though I asked twice... I didn't get a drink either. I have a really big fax and will definitely never enter this store again... I hope that in time you will get a quality check from McDonalds... the conditions in this particular branch are definitely damaging to the reputation of the entire group. You have a culinary right to exist At least not here at this location. In any case, I would strongly recommend that the company management correct the grievances in order to prevent damage to McDonald's. It's best to order something yourself and see what comes out... A never-ending horror...the conditions in this branch.

You can’t use the toilet unless you pay €1. Even if you bought something here, you have to pay €1. Also it took 8 minutes to get my food and there were just 2 orders (mine included). Despite my number wwe on the screen, I didn’t receive my food and I had to wait at the counter

Takes a long time, smart menu takes 20 minutes, bra 🥲

There is bad staff I just go there and a Asian lady don’t treat me well and she is yelling on me

No free toilet despite eating in the restaurant. 1 euro or you have to comply. 🤷 To the response from Mc Donalds: Not true! The employees don't give out vouchers for the toilet when you order. Employee says: "You still have to pay for the toilet!" The person isolation system in front of the toilet requires a deposit of 1 euro.

Want to QUICKLY grab some FAST food? Wrong address in the world's worst McDonald's. Waited ridiculous 43 minutes (!) for our food.

Don't have toilet! They ask their customers to pay for it! Not sure if it is legal

I've been there once so far to grab something to eat shortly before the concert nearby. My companion ate something, I didn't. As soon as I walked in, everything was gone. Unfortunately, at some point I had to go to the toilet. I thought, they couldn't be much worse. Well, I think so. So I'll put it this way. It's been 8 years since my visit there, but I still get a rash every time I think about it.

The size of the big Mac and mc chicken it was extremely small! Have never seen such thing! Also, one of my chips were missing, as I had a take away I didn’t noticed at the moment, I was not willing to drive 10min back for chips, very disappointing and frustrating, I don’t recommend this franchise.

I forgot to pick up my number ticket after ordering from the machine and was confused by the two Asian female staff at the front desk who spoke unclear German and English. When I finally realized that I needed to get a number ticket, they began to guess my nationality and laugh at me. After I got my ticket they asked me arrogantly where I came from. I don't think this question is any of your business or even about picking up a meal, but I still answered as a courtesy. Not surprisingly, there was another sneer. It's ridiculous that there is racism in this world, and I don't judge people because of their nationality, but if these two women experience racism, I congratulate you two, you deserve it.💚🤌🏽

Toilet is not working and nobody cares

This McDonald's is very clean, very well located, right next to the subway, but the orders don't go fast enough and you have to wait longer than usual for your order, the food is good, there is a lot of everything

The macflurry is expired. It tastes like syrup. The screen does not allow you to request macflurry.

Pretty unfriendly service. Burgers were like they were prepared hours ago. I don't have to go back.

It stinks of gathered flesh inside

German cheeseburgers from McDonalds cannot compare in any way to the equivalent in Sweden, neither in terms of price nor taste. In addition, you have to beg and ask for salt and pepper and pay extra for ketchup. Really dry hamburgers.

Toilet has to be paid for (1€). No toilet paper, no towel paper and the tap has to be turned on constantly to work. Should I press the faucet with my face to wash my hands? Otherwise: Food was the usual McDonalds quality.

Delicious food. Very fast. Pleasant coworkers. No paper in the toilet. No toilet paper available. And I have to pay €1 to go to the toilet. This is really a disgrace.

I've never drunk such a bad (cappuccino) 🤮

The staff is very unfriendly. The table symbol was snatched out of my hand when I wanted to enter the number in the terminal, with the explanation that there was no more table service. When I went to pick up the food at the counter, I wasn't noticed at all. 3 employees stood in front of me and no one turned to me. All three were busy with something else except the customer in front of them. The restaurant was also empty. I have never seen such service in a McDonalds.

The worst McDonald's experience ever! Dirty, smelly and the quality of the food is very bad!

The service was very quick and the cheeseburgers were delicious

As a paying guest you have to pay extra for the toilet. impudence

So the food is delicious, but now if you put the glasses in for delivery you should also deliver them. It's super cheeky, some people are definitely falling for it now and are ordering extra today to get the glasses and none will arrive. I'm really disappointed

Do you indicate in the app or order online where you pay more anyway and there are free glasses? You order MC menus and you don't get them delivered? Unfortunately, it has now become a McDonald's where you don't like to order and don't want to go! Employees unfriendly, overwhelmed, nothing standard like you know from other branches!

Totally unfriendly staff and we forgot half of our food

Super greasy food and after you've eaten you need to go straight to the toilet and you have to pay 😂 Clever business!!!!

The food and atmoshpere are good, too bad the service is absurdly slow, especially for a fast-food. It took me over 15 minutes for 9 nuggets and a big french fries portion. There were people ordering after me but getting their order first. The food isn't so fast. Edit: I got home with my food only to see that half my french fries were missing and that my Nuggets were plant McNuggets, not real meat

Staff catastrophic! Unfriendly, arrogant, pure disinterest, etc. People nod at every question, but they were not understood. The manager looks like a UFC fighter who immediately makes a provocative face when asked any questions. No please very thank you very much goodbye right dry communication. But in the background the mail goes on. Instead of processing the orders, people talk and exchange jokes and experiences. The burgers are simply slapped together and you have to put a few napkins on them when you unpack them. Just give this branch a wide berth if you're not looking for a kick😂✌️

I've eaten there a few times. I think it's very good. One employee (I found it interesting 🫣) was very focused on her work. Respect to this store. I can only recommend

Paid €30 for burgers, still needed to pay €1 for going to wash my hands. Absurd.

Why do I have to pay extra when I'm a paying customer?!

To our absolute horror, our takeaway bag didn't contain three ketchups as ordered, but only one portion. I don't know what that's about

I ordered via Lieferando. Stands 25-45 minutes. I waited 40 minutes. They simply canceled it. Never again.

Order from Wolt and you'll get ice-cold frass for a lot of money. Wolt will refund you the €2 tip. McDonald's refuses to be responsible for cold and expensive food. Never again

The McDonalds at Hermannplatz is simple awful!!! Dirty, the bums rummage around for leftovers and nobody says anything...🤮

The employees deserve 5* because they still go to work there every day with the clientele. It's super hot on site but orders are great! Everything that is ordered is delivered and packaged in such a way that the food usually arrives warm/lukewarm. The bags are sealed so that the drivers cannot fish anything out. There's even a person who sweetly labels orders with flourishes. Thanks, people. You are awesome.

Probably affects all McDonald's branches, but I ate here at Hermannplatz: to charge almost 5 euros for a medium portion of bad, wobbly French fries, which aren't many French fries, with mayonnaise and ketchup, is simply outrageous.

Food is not tasty at all, also they don’t have any napkins and straws for your cola, and you need to pay for toilet even if you ordered food.

The last 5 times the fries were A...cold!! And twice the cheeseburger smelled really rotten, so I only took two bites and put it away! The quality has deteriorated VERY much! If this continues, I won't come anymore! A few months later: Things have gotten a little better again. Mostly. I go about twice a month. And the people who work there are almost all really nice.🙃

The employee appeared to have a cut that she closed with a napkin and was handing out food. When this was pointed out, she also became cheeky.

I'm not a fan of fast food in general, so my opinion may be a bit biased. So, the food is the same as in any other store, if you like it, you like it. Whoever doesn't, doesn't. Service was very nice, but also very stressed due to the busyness. They had forgotten something in our case, which wasn't a big deal since everyone makes mistakes sometimes. In any case, the atmosphere was pure horror. Crowded, loud, dirty; I don't have to say more. PS: No drive in available :)

Worst chicken burger I ever had in my life

Conditions were super unfriendly and a 🍔 burger had to be added later.

A gentleman was sitting there...He addressed every guest around him with stupid words...Staff then called the police for information before he was almost thrown out by some of the guests... (Several times shortly before) Before the police arrived, another gentleman came in with no money and stole my food...I received a new meal from the store...What's going on?! We've never experienced anything like this!

OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS, OUTRAGEOUS Toilet for 1 EUR/ take a giant step towards the facade that you have to pay an extra 1 EUR for the toilet at this McDonald's, bad review also deleted

Yesterday I forgot my phone there. The employees not only kept my phone safe but even charged it. Top employees, very friendly.

The toilet costs 1€ to use - even if you’re a customer.

There was like a sweet sauce in the mac chikin and then the salad wasn't fresh but in short I liked the taste of the derssing which was completely strange.

Service is always good and fast. Good coffee and meals ☕🍔

Even though I ate here, they want 1 euro for the toilet. Incomprehensible. In addition, McDonald's has become extremely expensive. That was the last time. Next time I'll go to the Turkish, Chinese,...

Absolutely disgraceful. Orders are forgotten, but the most unpleasant thing is that as a guest you still have to pay for the toilet and go through a machine door. It can't be that you have to pay extra money for it if you were sitting there as a guest.

Weird McDonald's. I ordered a Mcmenu to take away...then realized at home that there were only fries in the bag.

Welcome to the New GERMANY 3RD WORLD ! Unfortunately, many places in Germany are like that now: * Hygiene : 3rd world quality * Cleaning : 3rd world quality * Politeness and conversation : 3rd world quality * Cuisine : 3rd world quality Germany is no longer efficient and clean... R.I.P Germany

Everyone loves burgers with spit❤️

This is the worst place in Neukölln, the burgers are so dry and old, they're just perfect for a Bolognese. For the money I'd rather go out to eat and be served, I get more out of it. Thanks, never MC again! As a friendly gesture, money back! That would save you!

MC Donalds at Hermannplatz is not recommended. When we were there, a disturbed man came in and kept slamming his beer bottle on the table until it shattered and then got up with it. It was scary and we immediately notified the staff and went to the completely different one We went towards the restaurant and were happy when we got out. It was around 9 p.m. on Saturday. Please don't go there with children under any circumstances, sorry, it's just better and it's no longer okay for us

Bad very bad!!!!!! The lady at the checkout scans my food from my cell phone, she says it doesn't work and then she presses another menu, gives me something I don't want and after 10 seconds she says the food is ready, unfortunately she can't cancel. Such a bad and unfriendly person Team and don't even understand the language and work at the cash register will never eat here again

I have not had a worse experience at McDonald's in my life. Usually you go there because you know what you will get. Not here. Even simple cheeseburger misses all the ingredients except for the dry meat and dry, cold cheese. The service is slower than you could imagine. I would give 0 stars if that would be possible, this place should be shut down.

German laws are ignored here. Even though you eat there, you have to pay 1 euro for the toilet. What an outrage that is incompatible with German law. In addition, the market clerk can hardly speak German. Overall the shop seems dirty and the food isn't even remotely prepared. Accordingly, long waiting times! I can only strongly advise against this store!!!

Toilettenbenutzung kostet 1€ extra, auch als zahlender Gast, ihr seid doch nicht ganz sauber, selbst im Karstadt gegenüber ist es kostenlos.

1 Euro Toilettengebühr für Gäste 🤣 Autobahn Feeling am Herrmann Platz und dann sind die Klos noch dreckig .. sehr strange der Laden

Das Essen war zwar warm, wirkte aber wie aufgewärmt und roch nicht gut.

wer seinen zahlenden gästen zwangsweise 1 EUR für den toilettengang abverlangt gehört geschlossen. frechheit. EDIT nach erhalt untenstehender Antwort: tja, wenn denn mit dem Gutschein so wäre, dann hätte ich ja Verständnis dafür. Aber eben diesen Gutschein gibt es laut zweier unterschiedlicher Mitarbeiter, die ich in Begleitung einer Zeugin einmal vor und einmal nach dem Essen genau danach gefragt habe im Restaurant nicht.

Leider nicht so einladend, viele Obdachlose mit Bier am Tisch. Restaurantleiterin ist bemüht hier Ordnung zu machen...

Dreckig in jeder Ecke Sogar die Sitze sind voll gesifft Klo kostet 50 Cent wertbong wird nicht mit verrechnet Nicht zu empfehlen

It's a bit small but the employees are kind and lovely, food is classic

Worst one I have ever been out of 15

Ist echt nicht sauber dort. Tische waren verschmiert und haben geklebt

Sie ließen mich 15 Minuten auf einen einfachen Burger warten🙄 Herman platz Macdonald

Leider habe ich erneut einen Fehler gemacht und etwas bei McDonalds bestellt. Vermutlich zu Naiv gewesen das es in anderen Filialen anders läuft aber leider bekommt man auch dort nicht alles was man bestellt. Ein kleine Bestellung und am Ende fehlt das Happy Meal. Nach einem kurzen Anruf dort sagte man mir man hätte ja nichts mit den Lieferanten zu tun. Das die Schuld aber nicht beim Lieferanten liegt sondern beim vor Ort arbeitenden Personal was es nicht schafft eine komplette Bestellung mitzugeben ist natürlich ausgeschlossen. Ich könne mir ja das Happy Meal die nächsten Tag noch abholen. Was ich für einen schlechten Witz hielt. Eine richtige Entschuldigung gab es auch nicht. Vermutlich verdient man so halt auch noch. Vielleicht sollte McDonalds mal anfangen Personal einzustellen was es schafft 5 Artikel korrekt in eine Tüte zu packen. Es kann durchaus mal vorkommen das Fehler unterlaufen. Es ist menschlich. Aber nicht in der Häufigkeit und nicht die Art und Weise wie so etwas einfach abgetan wird als wäre nichts dran.

Quick bite for fast food. Near the station, only go there when run out of other choices. The crispy chicken didn't get what I was expected. As I tried the crispy chicken burger from other countries before, which is more juicier and more crispy. The one here I ordered the other day is too dry.

Typisch mc hat keine Qualität aber kennt mann aus der kindheit

Der MC ist der Ruin des Essens...

1€ für die Toilette Als Kunden 😅

The people are nice but food is so small

Ich muss für die Toiletten bezahlen. Unerhört sowas unverschämtes kann und will ich nicht unterstützen.

Fishburgers were OK, wifi functions as well ordering per app and in the restaurant

Filthiest Mc Donalds in Germany. This is not the the employees’ fault, this is Management’s fault. Owner of this business doesn’t give a *** about hygiene, their staff, the food, safety or service. Very very very filthy place ew

Ich musste 30 min für 2 Burger warten und die waren dazu noch kalt. Ein Tag später habe ich Würmer gekackt