Smiley's Pizza Profis Barmbek in Hamburg

0 stars. I agree with all comments in advance.

Now seriously, you can't charge that much money for a pizza that barely has any toppings. It used to be great but now it's a disgrace. That's it, I'm out!

Caves bad delivery service. The journey by car to me takes 5 minutes. I ordered the pizza at 4:30 p.m. and received the confirmation email that it was on the way at 4:33 p.m. Was at home the whole time and nothing happened. Then I looked at my cell phone and suddenly there were 9 missed calls. I called again and was told “we called 9 times, no one answered, pizza was canceled” Didn't get my pizza.

After waiting for more than an hour, to keep it short, the driver only said, I quote: "I'm not a road professional, how am I supposed to find them?" and my wife gave very precise information about how to get there. Simply impossible. In the branch on the phone they just said they didn't know why they should do that now, we had ordered in Bramfeld. Absolutely catastrophic.

Actually everything was always okay. Saturday evening at 7:44 p.m. ordered two pizzas, at 8:08 p.m. the email came that food was on the way, the driver arrived at 8:50 p.m., no hello or good evening. Both pizzas weren't even lukewarm. I live 5 minutes drive away. That was the last time, I don't pay €30 plus travel costs for cold pizza!

I ordered there as a new customer (moving), was always satisfied in Rahlstedt before. Ordered on a Friday evening at 6:23 p.m. 7:07 p.m. according to email, order on the way. Called at 7:51 p.m., "The driver will be here soon," I said it can't be warm anymore if it's still on the road. "It's a system error my friend, it's only just been figured out." 19:56 was delivered 49 minutes after the system said the order was on its way. Needless to say, both the pizza and the snack rolls were ice cold. 7:57 p.m. tried to speak to Smileys Bramfeld Chaussee again by phone to clarify it. Don't answer anymore and don't call back. The pizza was sparsely topped - it was supposed to be a "Dallas" with double salami. But the biggest impudence of all is the Caesar salad, describing a bowl of iceberg lettuce with seeds (for €7.49) as this is absurd. The kids were looking forward to a good pizza, as usual from Rahlstedt. Are extremely disappointed. Will not order here again.

Really ugly. Pizzas were lukewarm to cold. The croque was one of the worst!! Salad was already turning brown 🤮. Never again from this branch (unfortunately our order for home comes from them) just order somewhere else!!

I ordered the 6 snack rolls, only 5 came and they were all raw. An impudence in my opinion, I'd rather order somewhere else.

No food after 110 m, never again!

After 45 minutes only half arrived... cold, of course... The second half of the food arrived again 45 minutes later... also cold, of course. Thank you for nothing!!!!

Unfriendly, food out of a box, wooden cutlery, no drinks available

I have to say that I don't have anything good to say about the reviews here. I collect it myself and as a customer I felt a bit like a fool while waiting for my order. With so many negative reviews, you should change your attitude towards customers a little. The competition around here is not small. I will also order elsewhere in the future.

Unfortunately I agree with the many negative reviews. We actually always liked and often ordered from Smileys. Til today….. Super rude person on the phone. Wrong food was delivered (it can happen, no problem). But when I called to request an exchange, they claimed that only what I ordered would be delivered. I pointed out several times that everything in my order confirmation was as it was supposed to be, but the guy again reacted very rudely and said again that he would only deliver what was ordered. After a long back and forth, he snapped at me again that he was going to exchange it and what I actually wanted from him. Unfortunately I couldn't get rid of my answer (I only want the food that was actually ordered) because he just slammed the phone down. And as a bonus, he made me wait over an hour for the right food. Only after another call was it delivered correctly. Thank goodness there are many other options for ordering in Hamburg. I would also like to mention that the driver was very friendly both times and then apologized for his colleague. I deleted the app straight away anyway. NEVER AGAIN SMILEYS PIZZA 👎

The food is great. The service is right. Better than most suppliers.

Everything was very clean and very tasty. Although everything at Smileys always tastes the same, it's a chain, but for someone who likes eating Smileys like I do, it's very tasty.

Unfortunately, Smileys has declined significantly and I am very sad about it as I have always enjoyed ordering for many years. Since the menu was changed, new sizes and varieties were removed, things have gone downhill for me. Today I didn't get any pizza at all. It's such a shame😭

What should I say? Just ordered - food arrived but ice cream was wrong... when I called the owner was totally unfriendly and passive aggressive and said WE had ordered wrong?! Um, no, we sent you an invoice by email and it says completely different ice cream on it... well we just had to wait until he came - he was totally unfriendly at the door and wanted to take the "wrong ice cream" that was open, he was so unfriendly and gave me As a woman, I was scared, which is why I didn't even discuss it - I swapped the ice cream and he drove! The thing that doesn't bother you, why do you have to throw away food? It was already open, unfortunately I realized too late that it was wrong and he still wants it so he can throw it away... really great store! 😒 I'll never order from there again!!!

Owner very unfriendly Wrong food I didn't get a new pizza because I already ate it... yes, logically, I was hungry and didn't wait ANOTHER HOUR?!

I'll never order from there again! Owner is very unfriendly! Food was cold Ice cream was wrong - it would be my fault even though he can't read! Driver was rude and unfriendly

This branch of smileys 100% does not understand the term fast food. We had to wait almost 2 hours for our food for the third time. I recommend everyone to order somewhere else.

Unfortunately the food came cold. Not good coordination between kitchen and delivery driver

Pizza is ok. However, the driver forgot the ice cream and wanted to bring it back. I called after another 50 minutes. I was then informed that the driver was about to leave. There was no invoice either. We no longer order from these smileys.

Hello, please no more dried out, wooden asparagus stubs, this is the 3rd time. Otherwise I'll go to the competition

Ordered food and picked it up on site. Cauli wings were partly cold. Salad was forgotten. Employees looked annoyed and were snotty. When we wanted to look in the bag to check whether everything was there, we were annoyed and told that everything was in there. Apparently not.

Waited 90 minutes and then everything was cold. No thanks, I'll never come back to your store. If I want cold pizza, I go to the frozen food department at Edeka

You want to place a large order and what happens, the background (very loud music) is the only thing you understand. If you share this, you get unprofessional answers from someone who speaks very poor German and says you have to call Bramfeld... there's just one catch: the number is given for Bramfeld... Incomprehensible!

Have been ordering here for years. Unfortunately it is the third time that the pizza has been on the way for over 45 minutes and is therefore completely cold when it arrives. A dip was also forgotten. I will now look for a new delivery service.

It can happen that it takes longer. But: This is the second time we've waited about 1 3/4 hours for our pizzas, which of course were cold when they got here. After an hour I called for the first time and was told our order would be out in 5 minutes. When I called again after 1 1/2 hours they said, "We'll be there in 2 minutes" and then they just hung up. After 1 3/4 hours we had cold pizzas in our hands. Conclusion: long delivery time, cold pizza, unfriendly treatment. We don't order here anymore.

I ordered here for work in the app and had to wait over an hour for my pizza, which was the wrong one. There is no response to calls to the branch, so I have now contacted the Smileys customer center!

I ordered at 7:36 p.m. and got an email at 7:52 p.m. that my order was on the way! At 9:13 p.m. I called WHERE my order was!! To then hear that my order WAS JUST HANDED TO A STRANGER PERSON OUTSIDE THE FRONT DOOR!!!!!! Update Ordered again at 9:23 p.m. Called at 10:00 p.m. where my order was left. The guy on the phone told me my order was on the way. Called again at 10:30 p.m. The same guy on the phone suddenly said he never got an order from me! !!!! I asked for the manager and was told he wasn't there! I was a regular customer for a long time with an account and points and everything but that's definitely over now!!

We were staying in Dorint hotel hamburg & ordered our pizza at 23:30. They delivered our pizza within 30 mins. We asked for extra spicey . They made it they we wanted it to be. Really tasty. Good service thnku you. 👍👌🏼

The dough for the SnackRolls was mostly still raw and oozed out when you took a bite. Unfortunately, they were even the wrong ones. Unfortunately, the Ring of Fire wasn't completely cooked through and the onions were much too big! Very few jalapeños.

Unfortunately, I had a bad experience. When I picked it up, I was greeted aggressively and annoyed, even though I had said my address and everything correctly, and when I asked the employees why they treated customers like that, there was no answer. Instead, I was insulted when I left the branch. I've never experienced anything like this. Unfortunately my food was already cold, too bad.

There was a hair about 6 cm long in the pizza, disgusting

Food and delivery time ok, but sad that the driver doesn't give out a receipt for the card payment, can't thank you for the tip, no smile on your face, it's not difficult to show a little kindness to the customer and say thank you.

Actually zero stars because the order (8:34 p.m. online) wasn't there after 1.5 hours! After canceling by phone, the delivery service rang at 10:15 p.m....

We have been ordering here for years. Everything is always very tasty, from salads to pizzas, everything is always great. Online orders and telephone orders also possible. Of course the waiting times are sometimes longer at peak times, but that's what you'll be told on the phone. Delivery staff are always very friendly. 5 stars from us and keep it up......

Quote...if you don't want to wait order somewhere else.

It's getting worse and worse. The pizza arrived cold for the third time in a row. The taste was also really subpar despite being baked in the oven. The driver was super unfriendly (despite a 10% tip). The pizza dip is recommended, but I wouldn't order there just for that reason.

It's unfortunate as I usually like to order from Smileys. After waiting half an hour, I discovered that Lieferando had postponed the delivery time to an hour and a half. When I called to ask, the man on the phone became extremely rude. When I pointed out that it was taking too long, I wanted to cancel. He said yes, okay, and hung up abruptly. After 20 minutes the bell rang anyway and I accepted the food as a gesture of goodwill. The salad in the croque was spoiled and the otherwise delicious Yellowstone noodles no longer tasted as good as before. If I were the boss who answered the phone, I would have simply canceled the meal to avoid bringing such bad food to the front door. What a shame! There is 1 star for the nice supplier who was understanding. But I'll never order there again.

Waited 1.5 hours for our food!! NEVER AGAIN !!!

Terrible service. Ordered at 7:45 p.m. and nothing arrived until 9 p.m. After several attempts, someone was reached by phone and the driver would leave in 5-10 minutes. Still no one here at 9:30 p.m. The phone is left to ring or it is answered, nothing is said and just hung up. Absolutely NO recommendation!

Always calculate what the driver will give you back in money. I will never order here again.

Owner wants to fight with my friend and slips! Embarrassing... you can't even protect your own branch! Waited two hours only to be chased by the cashier at the end! Man man man... he's in fighting position! I expect an apology! I advise against it.

It's better to order from another Smileys branch! Ordered there today for the first and last time via the Smileys homepage. We only saw the reviews here on Google later. The pizza was thrown together carelessly and arrived lukewarm and flabby. Green asparagus is also woody. We waited almost an hour and wanted to call to find out when we could expect the order - unfortunately no one was available by phone. The driver also seemed extremely annoyed. We are used to better things from other branches. Addendum: Based on our above review written here, we received a voucher from Smileys customer service. We redeemed this today. At least this time we were greeted by the driver and the pizza didn't look quite so bland. However, the pizza was once again at least lukewarm and took just under an hour to be delivered (on a Tuesday during the week). Overall, I can only repeat that I am used to better things from other Smileys branches.

Inedible! The onions are so thick that they are simply raw in the Ring of Fire. You just chew on thick pieces of onion and the peel is there too. I've never experienced anything like this in a ring before.

Impossible customer service! Ordered a pizza at 6:40 p.m. Called an hour later - yes, the driver is just leaving. Please note that we live a 10 minute walk from the store. Another 30 minutes later we called and said that we no longer wanted the pizza and that we should please call the driver. We have a little baby at home who needs to go to sleep now. So, on the one hand, there's no more time for a relaxed pizza and, on the other hand, the doorbell shouldn't ring anymore. On the phone the guy was rambling about snow, lots of orders and that the driver had just left (so what now? Did he leave now or half an hour ago?). And the crowning glory - more than 2 hours after ordering, the bell rings at 9 p.m. - the pizza. Which is cold and disgusting. Baby awake. The place stinks of pizza that you don't want to and can't eat. Went all evening because an incompetent guy works there. Never again!

3h Wartezeit geht halt gar nicht

zum ersten mal 3 Stunden auf ne Pizza gewartet… nach einer Stunde sagten sie am Telefon, dass der Fahrer in 5 Minuten losfährt! Nach 2 Stunden haben wir uns woanders Burger gekauft. Als wir wir mit den Burgern fertig waren kam nach 3 Stunden eine eiskalte Pizza an…

7:37 p.m. Ordered 1x snack rolls with ham & 1x pizza rolls with cheese, 9:30 p.m. Inquiry as to whether the food can still be expected - information: the driver has just left 10:30 p.m.: Food is delivered 10:31 p.m.: Noticed that snack rolls came with salami instead of ham From 10:31 p.m. various attempts to reach the store, unfortunately no one answers... instead you are pushed away... By the way, the store is a maximum of 5 minutes away by car. I don't understand why it's all taking so long.

Food never arrived, phone turned off. Complete dirty shop. I pray that the store has to close.

I have 3 hours ago. I ordered my food and called after an hour. After 16 calls, a man answered and told me that my order would be there soon... that was another 30 minutes ago and I can't reach anyone again. After 2 hours I still no food and I'm curious if and when the food will arrive. After 2.5 hours I took the initiative out of hunger and went there myself. The man at the counter was very nice and wanted to offer me a credit. I then preferred something to drink and a dessert. The driver who was supposed to be there “immediately” still needed 11 minutes until he was actually there. Now 3 hours after ordering I can enjoy my food. After the experience I would never order there again.

ABARTIGER SERVICE! - Gleich mehrere (Stamm-)Kunden auf einmal verloren! Gegen 19:26 Uhr 1x Snack Rolls, 1x Pancake, 1 kleines Eis + 1 großes Eis bestellt. Nach knapp 75 Minuten (20:40 Uhr) der erste Anruf, wo die Bestellung bleibt; Aussage des Mitarbeiters: der Fahrer ist unterwegs.. - kurz danach die Lieferung erhalten: Essen + 2x KLEINES Eis erhalten und auch nur dieses bezahlt. 5 Minuten später (20:46 Uhr) zweiter Anruf, dass bitte 1x das große Eis geliefert wird. Die Aussage des Mitarbeiters: Sie können das kleine Eis behalten, Ihnen wird das Andere gebracht. Um 21:04 Uhr Rückruf der Filiale, bei welchem angeblich Manager, Fahrer und Mitarbeiter anwesend waren: das Eis (7,50€) solle mir nicht geliefert werden, weil ich dieses vorher nicht bezahlt habe, sondern nur das Kleine, gelieferte Eis (2,80€) und dies nicht am Telefon mitgeteilt hatte. Nach minutenlanger Diskussion hierüber sollte ich das große Eis nun doch bekommen, wenn ich dieses auch bezahle. Damit erklärte ich mich einverstanden, sofern mir der Betrag des bezahlten Eises verrechnet wird (Differenz 4,70€). Aufgrund der langen Wartezeit und der Umstände, bat ich zudem um ein Entgegenkommen. Hier wurde mir eine Gutschrift angeboten. Allerdings nur unter der Bedingung den vollen Preis (10,30€) für alles zu bezahlen! - Entweder gratis Eis ODER eine Gutschrift (?€), heißt es! - Absolut unterirdischer Kundenservice und unfassbar kindisch solch eine Diskussion führen zu müssen! Um 21:24 Uhr, nach sagenhaften ZWEI STUNDEN!!!, wurde das große Eis, OHNE Gutschrift und sehr widerwillig, geliefert. - Natürlich gegen Bezahlung! (des Differenzbetrages von 4,70€).

Nice guys always good service but poor quality from Smileys mother company. You can get much better Pizza for less. The store is right next to a big street so there is no "Atmosphere"

Ich habe viele Jahre dort bestellt.Bei meiner letzten Bestellung kamen die Pizzen nach 1Stunde und 40 Minuten und waren kalt.Ich habe die Bestellung nicht angenommen.Da ich mit Pay Pal bezahlt habe wurde mir vor 6 Wochen gesagt ich würde mein Geld zurück überwiesen bekommen. Nach drei Telefonaten und 6 Wochen habe ich nix mehr gehört!!Soviel zu Kunde ist König....Da werde ich nix mehr bestellen da die Qualität des Essens auch extrem nachgelassen hat!

Also ich bin nach wie vor sehr zufrieden mit smilies. Lieferzeit war beim mir auch immer gut. Die Pizzen sind top

Leider war der Kartoffel-Auflauf sehr schlecht.! Da leider nicht einmal eine ganze Kartoffel drin war. Dafür fast nur Brokkoli. Sorry aber da war mal garnichts. Bestelle sonst gerne bei euch.

Nette Fahrer, Essen leider meistens lauwarm wenn es ankommt. War mal besser, bestelle immer weniger dort. Vor Ort gibt es keinen Sitzbereich mehr.

2x bestellt und beidemale war die Zeit unmöglich! Das erste Mal 2h vorlaifzeit, für eine Termin Bestellung, und trotzdem kam der Lieferant 1h zu spät. Die zweite Bestellung wurde mit 30min angegeben und war dann nsch 1 1/2h da. Als ich den Fahrer fragte ob dir Pizza noch warm ist, sagte er selbst in einer sehr unsicheren art: müsste sie eigentlich. Als er kein trinkgeld bekam, wurde er auf ziemlich anders im Ton. Und die Pizza war nur noch ganz minimal warm... der Laden geht echt den Bach runter! Habe früher echt gerne hier bestellt. Mach dss aber mittlerweile lieber bei der Konkurrenz

Pizza zwar sehr lecker, aber gefühlt alle 3 Monate erhöhen sich die Preise. Vor Ort kann man auch sehr angenehm essen, dann ist es auch wieder etwas günstiger.

Kein Smileys Standard. Sind enttäuscht von der Qualität.

Leider kann man nicht die abgebildeten Möbel nutzen. Vor Ort essen geht nicht.

Die letzte Bestellung war echt ok. Hat geschmeckt alles wurde geliefert und nichts vergessen. Weiter so. Nur ein Stock der Pizza war kaum belegt also wie ne Margarita… deshalb einen Stern Abzug

Ich bin eigentlich auch Stammkunde, aber das wird sich ändern! Ceasars-Salad bestellt, Salat ist alt, sandig und ungeschnitten mit Strunk reingeworfen. Hühnchen sehr zäh und Shrimps nicht mehr als vier. Bei Anruf sehr plump und unfreundlich, Salat würde frisch geschnitten sein, aha... Keine Entschuldigung, nur bei Nachfrage mit Zähneknirschen eine Gutschrift für den Salat versprochen . Mal sehen, ob ich überhaupt noch mal bestelle

Bester laden schon seit langen nur leider viel zu teuer geworden.

Dreckig und langsam. Essen war okay, aber für den Preis is mehr drin. Außerdem haben sie meine Bestellung verkackt

Bis darauf das die pizzabrötchen so klein sind mein lieblingslieferservice in Barmbek

Ich bestelle dort immer wieder gerne die Pizzabrötchen und Sackvolls.

Nettes Personal, super leckere Pizza!

Online zur selbst Abholung bestellt. Snack Rolls sehr lecker mit dem dazu bestellten Dip. Zeitig fertig gewesen und auch noch schön warm und gut verpackt. Preis-Leistung voll in Ordnung. Leider (eventuell nur für gewissen Zeitraum) keine Möglichkeit vor Ort zu Essen.

Ich habe für Saucen bezahlt, die ich nicht erhalten habe, der Verkäufer lügt. Ich empfehle nicht.

Sehr good Essen u. Pizzen .. Euer afgh. Laghmani no. 1 aus HH

Auf Smileys kann man sich immer verlassen. Lecker und kommt pünktlich. Heute war der Fahrer besonders nett! Ich hatte leider kein Trinkgeld.. gibt das nächste mal das doppelte!!Ganz lieben Gruß

Immer lecker und sehr liebe Mitarbeiter!! Kann ich nur weiter empfehlen :)!!

Bestelle seit knapp 6 Jahren bei Smileys. Auch ab-und zu mal bei nem anderen Lieferdienst bestellt aber Smileys ist nicht zu toppen! Toppings frisch und reichlich, Pizza kommt der Abbildung zu 95% gleich. Saftig, geschmacklich immer wieder ein Erlebnis. Zwar zahlt man auch den ein-oder anderen Taler mehr, aber dafür hat man Qualität und Frische. Wartezeiten am Wochenende können schon sein, wir bestellen immer zeitlich vor, die Mädels und Jungs liefern IMMER pünktlich auf die Minute. DAUMEN HOCH 👍

Pizzen mal anders als gewohnt. Meine war sehr lecker.

Super vom Geschmack, schnelle Lieferung und top Service

Wir haben selber abgeholt und auch da vor Ort bestellt . Sehr nett die Mitarbeiter .

Die brauchen für Snack Rolls und Knobi Sticks über eine Stunde zum liefern. Ich bestell mindestens 3 mal im Monat da und das kommt sonst nie vor.

Wir mögen Smileys sehr aber wir müssen immer länger warten und die Lieferanten werden immer unfreundlicher und sagen nicht Mals mehr hallo oder sonst was das war für uns das letze Mal leider das wir bestellt haben

Bin Stammkunde bei Smileys und normalerweise zufrieden, aber leider war diesmal die Pizza nicht gut. Auf meiner Pizza waren wabbelige Dosen Champignons drauf, statt frische Champignons wie sonst immer. Leider war das sehr eklig. Ich werde nie wieder in dieser Filiale bestellen!!

Dort gibt's meine liebste Pizza, indiana.

Pizza lecker und Service gut. Bisher habe ich nur gute Erfahrungen mit der Lieferung gemacht. Die Pizzen kam stets heiß und lecker an. Vor allem die Snack Rolls schmecken aus dieser Filiale besser als bei anderen Franchisenehmern. Die Pizzen sind eher im amerikanischen Stil, d.h. mit etwas dickeren Teig und leider etwas zu fettig.

Ein Pizzaservice-Restaurant der besseren Kategorie: Hier ist der In-Haus-Verzehr besonders zu empfehlen. Es ist modern gemütlich, sauber und das Personal ist freundlich und kompetent