Schanzen Pizza in Hamburg

Food was ordered at 10:05 p.m. and about 5 p.m. later the website said that the food was on the way. At 10:15 p.m. a call came saying that they had already closed. It's a shame that opening times until 10:30 p.m. are advertised everywhere on the Internet. Just don't feel like it!!!

Food ordered waited 2 hours and ended up being delivered to the wrong delivery address. Incompetent and bad!

The negative comments are responded to quickly, but nothing seems to be implemented... Another regular customer has definitely been lost. Ordered online for pickup. When we came in, there was no greeting and all the employees were busy eating…. After about 5 minutes, an employee (also eating) came and said "food is almost ready"... I called at 7 p.m. and pre-ordered, and I was there at 7:15 p.m. The store didn't give the impression of being open The order was overflowing. One indication of this was that the employees had time to eat and have a lively conversation. At 7:40 p.m. I had enough and left without saying a word . Afterwards, no one responded, so it seems to be okay... Unbelievable

I have never had such a disastrous experience at KFC! Visiting Hamburg Central Station was the biggest mistake of all. The chicken wings I ordered were not only disgusting but also full of HARES! Yes, you read that right – hair! There were several and they looked like they came straight from the kitchen. It was just disgusting and unacceptable. The entire meal was a disaster: greasy, cold and completely tasteless. I wonder how something like this can happen in a fast food restaurant that actually expects a certain standard. The service was just as bad - no accommodation, no apology, nothing. As if all that wasn't enough, the store itself was dirty and untidy. I will never enter this KFC again. Anyone who eats here is playing with their health – and with their stomach. What a disgrace!

I've ordered it a lot, twice today alone. Found hair on the pizza, unfortunately only noticed when I had already eaten the pizza. Therefore no exchange, really sad as a regular customer, especially since I never asked for a replacement for anything, definitely €200 in sales this week and zero response. It's just a chain, so I'd rather look for another store in the future...