NORDSEE Heidelberg Hauptstraße Meeresbuffet in Heidelberg

I paid full price for a not-so-fresh bread roll just 5 minutes before closing time. So if you're going to charge full price, at least make it fresh, not rancid. And even right before closing, you can still be friendly. I would have been better off buying a doner kebab.

On November 8, 2025, at approximately 7:05 PM, I placed an order via the Nordsee app and paid immediately. When we arrived at the restaurant, we were told that no order had been received. I showed the staff the paid order, but they informed me that the necessary ingredients were unavailable and that the rolls still needed to be baked, which they didn't have time for. We therefore did not receive our order, even though the money had already been debited. I subsequently sent two emails via "Help & Contact" in the app, but have not yet received any response. Please provide me with an email address for direct contact with customer service so that I can resolve this issue.

We paid from online app but they said they cannot preapare our food. Workers were disrespectful and annoying. Edit: Thank you for your quick response. I appreciate your effort to resolve the issue. My friend paid via app and we can send you the order and the bank receipt from mail if you return back us. The bank withdraw the money but unfortunately we couldn’t get the dishes we ordered. Could you please share a contact e-mail

The online purchase could not be processed.

Zero stars if I can, unfortunately. The plaice fillet was cooked in a convection oven and was completely overcooked. The fried potatoes were covered in a disgusting layer of oil (they were swimming in it). The mushrooms were also swimming in an unidentifiable sauce. The food was lukewarm. All in all, 🤢 Price with apple spritzer: €15.98 Money wasted.

Very friendly and accommodating service, very delicious food.

I am always satisfied with this branch and I always come back.

The staff wasn't friendly,, although guest was requesting nicely but she answered rude to what the Guest needs..

Actually, 0 stars, but that's not possible. Dear Sir or Madam, I have been visiting your Nordsee stores regularly for many years and have always been very satisfied with the service and the food. Unfortunately, today (September 11, 2025, approximately 3:00 PM) I had a very unpleasant experience in your store, which I would like to share with you. I wanted to order a warm fish sandwich. The employee at the counter told me I would have to wait a little longer. I then ordered fries and nuggets – which was perfectly fine. There was another person in front of me waiting for their fries. After they were served, however, I noticed that the employee was prioritizing other customers who had arrived after me and completely ignoring me. When I asked him about it, he didn't respond at all and continued to ignore me. I also received no response when I asked if I could speak to the store manager. I then went to the sales area myself to ask for the store manager. There, I was told to speak to a somewhat heavier, approximately 40-year-old employee, whom I also approached. He simply ignored me and kept walking. To my surprise, other customers even told the employee to just ignore me, which he did. I ended up standing at the counter completely unnoticed. I found this behavior extremely disrespectful. I didn't say or do anything inappropriate. I simply wanted to order my food. The employee was a young man with curly dark hair and a slightly darker complexion. I sincerely hope that this incident will be investigated internally and that your employees will be trained accordingly on how to treat customers respectfully. I myself worked in sales for a long time, and we couldn't afford to do something like that, and I would never have done it. It's not the people's fault that I don't enjoy my job. So, I won't take my bad mood out on you.

Food was good but staff was very rude. You can eat at a better place with the same prices.

Friendly service despite the full house. A wide selection of dishes, including those you can create your own.

Good food and the staff are very nice

We were at the Heidelberger Herbst festival and went to the North Sea for something to eat. Our girls wanted fish and chips, but unfortunately, they were only available at the street vendors. The portions were very small, costing over €7 each. Three small pieces of fish and chips didn't taste very good. We had a fried fish sandwich, which we remembered as being better. Everything was also very expensive.

Lucky for those who get what they order! I got the wrong fish, which, as if by chance, was more expensive, and there was no way to change it. I didn't like it either: the thick bread with the bread roll was very "bready," and the over-the-top lettuce and the sauce weren't to my taste either—of course, I didn't order it. The fries were cold and floury, no win either! The staff would probably like to decide for themselves who gets what, without any arguments!

My companion and I ordered different plaice fillets from the menu. The staff member showed us the plaice and enthusiastically announced that he had just made them fresh and they were piping hot. However, we got ours from a completely different tray. My fish was cold and dried out, but the potatoes were good. There was no Diet Coke, Zero, or Fanta. The atmosphere is lovely.

Plaice fillet, potatoes, and a drink; so, 50 euros. Not bad. Friendly service.

As usual, delicious fish dishes, busy at lunchtime, very friendly staff

The shrimp box was good. But the medium glass of Coke for €3.59 was lukewarm and stale.

The older man is truly unfriendly. This has already been mentioned in the comments. My €17 menu was missing potatoes.

The front shop service was very nice and pleasant.

Painfully slow service. Absolutely terrible.

Absolutely terrible! Unfriendly service! I couldn't have been more unfriendly. I didn't want tartar sauce on my fish. The waitress ignored me even after I asked five times, rolled her eyes, and said, "It's on now, eat it or not. No more fish." Maybe give me a new one? No—I was ignored too. I paid almost 60 euros for my family and myself and had to pay for each individual meal separately, or rather, separately, with a card. Why? I didn't get a response! Never again. The food tasted disgusting. Everything was "burnt" and old. After 40 years, I will never set foot in this place again. Thank you.

Very friendly and courteous service. Bastian at the cashier, in particular, and all the other employees are very warm and helpful. The food is wonderful, and it's also great that you can choose any side dish you like.

I was at Nordsee today, on a sunny summer Saturday, at 5:30 p.m. Half the menu was out of stock. No salad, no second patty, not even a Coke, nothing. The burger took 10 minutes, which is no problem when it's fresh. The patty was fresh, but the bun had been sitting in the sauce for what felt like three days. An extra mayo costs 70 cents (are you serious, Nordsee?), but the icing on the cake was the toilet. Everything swam out the door. In short: I would absolutely not recommend this place to anyone.

It says "Enjoy hot," but the fried fish is only available cold :( And it wasn't very friendly either. And expensive...

Almost every North Sea restaurant

The shift manager (a somewhat older man) is very unfriendly to the other employees and guests. Unfortunately, he makes you feel very uncomfortable. The food tastes as expected. Unfortunately, the children's menu lacks cucumbers and toys.

Worst North Sea restaurant I've ever visited. The fish was burnt, and you can't pay by card. Rudest service I've ever experienced.

Probably the worst fish sandwich I've ever had at Nordsee. The fried fish sandwich was ice cold, the remoulade was practically nonexistent, and the roll wasn't crispy either. The herring sandwich tasted of nothing but water, but it was jammed with cheap onions. It was more like an onion sandwich with a small fish filling that tasted of nothing. The hot food is so small these days that it could pass for a children's menu, but at a higher price than before. So, everything is the exact opposite of what I've come to expect at Nordsee. Absolutely not recommended!

Mr. Baschan does a fantastic job here at the shop in the center of Heidelberg and is the bright light of the place. Over the past year and a half, you can really see how things have improved – everything runs smoothly, the team is friendlier, more competent, and you simply feel better cared for than before! Mr. Baschan is always friendly, helpful, and always has a smile on his face. We absolutely love coming here and feel welcome every time.

...as always very good 👍, take advantage of the offers!

Went on vacation in a vacation home in Heidelberg. Ordered food from Lieferando but it never arrived. 45 minutes was stated, but after more than two hours we called several times, but no one answered the phone. After five hours, we received a message from Lieferando, apparently leaving a message on our doorstep because no one was there or even answered the phone. No one called, no one was there, and the whole thing was absolutely outrageous. That was the last time we ordered anything from here. Before that, half of the order was OK—fresh, the other half was old and dry, probably from the day before. Quality varies greatly. Based on the many bad reviews, you can get an idea of ​​what to expect here.

I haven't had such unfriendly service in a long time. The food was only lukewarm. It's actually a disgrace for the price.

We arrived at 7:15 p.m. for a quick dinner and opted for pasta with fish (the pasta is freshly prepared in the kitchen) and fresh fish from the display case. We asked beforehand when the restaurant closed – we were told 8:00 p.m. It wasn't even 7:20 p.m. We also asked how long the pasta would take and if we could make it. The employee at the display case kindly replied that it would take a maximum of 10 minutes. When the supervisor heard this, he sternly showed his colleague the time on his phone and made it clear that he no longer wanted to fulfill our request. Then he also gestured to us that they would be closing soon. Is this your understanding of customer service? Is it customary for you to turn away guests 40 minutes before closing time? This kind of service is absolutely unacceptable. There were very few guests anyway – probably even fewer after this experience. We will definitely not be coming back and would advise others not to. Very disappointing.

very friendly and courteous service Food was also great 👍

Very good for lunch. Without the app, the food is quite expensive. It's ok with the app. Employees are a bit confused if you want to redeem more than one coupon; but everyone was very friendly. Would eat here again.

Nothing special, just the North Sea. Service could be friendlier.

Delicious fish, fast service. Unfortunately, the asparagus vegetables in the menu were strawy.

The Turkish woman at the checkout is there to rip people off, don't say you pay extra for something.extra asparagus 10€!!!?

Food so-so. The staff really tries hard. Otherwise all the fish was breaded and all the side dishes were very fatty.

Clean and nice employee. I'd love to come back

The food was great and the employee Bastian was super friendly and extremely hospitable. We would love to come back

I would particularly like to highlight Ms. Canan's friendly and courteous nature. No matter what time you come, she is always there with a smile and a helpful attitude to make your visit pleasant. Their commitment and friendliness make your stay in the branch a positive experience every time. It is also always clean and tidy, which makes eating there even more pleasant. People like to come here to enjoy a delicious meal. Such service and a pleasant atmosphere definitely deserve recognition! Thank you, Ms. Canan, for your great service.

I had dinner with my mother at your restaurant this evening. All of your employees were interested. However, we really liked Ms. Canan Oezcan's smiling face and attentiveness. We wish you to protect both your taste and your good employees...

If it were possible to set zero, then I would set zero. And even better, minus five. This establishment deceives its customers!!!!!!!

The fish fillet baguette has a similar flavor profile to Filet-O-Fish burger, but it’s served cold, which might appeal to some. The small shrimp box was enjoyable with a nice crispiness, though the batter felt a bit thick for my preference.

Really good meals on offer here. Go inside and sit down and check out the menu for the week. The street side option is however there; you take it away. But I recommend getting the app.

Nice people, good food is quickly better than unhealthy fast food. Prices are ok

Unfriendly staff, especially the one with a mustache...never again!!

Enjoy seafood easily. It makes sense to separate meals from fast food items. Salmon was delicious. Stability and deliciousness.

Very unfriendly staff Sauce had gotten all over the paper

Over €17 for a dead-cooked, dry piece of salmon, a few boiled potatoes and a half-full glass of cola. The annoyed waitress explains to me in an arrogant tone that salmon is expensive here and the cola is only a small one in a large glass. Was there just before 4 p.m. There was hardly any choice of food. The food wasn't worth the calories or money. I didn't feel welcome as a guest. The tables were all dirty.

Very friendly and helpful staff

They serve me the some potato was burned and the person who prepared our service was rude and not helpful.

Overpriced, rude customer service! Fish was lukewarm.

Clear and friendly answer on how to order the food. We are new here and have received everything that was important to us. Clear instructions, friendly staff, good food and reasonable prices. Gladly again!

The Alaska Pollock menu is delicious but now completely overpriced. Almost 15€.

Love the Bretonische Fischsuppe! That's the only dish I order at Nordsee and am never disappointed.

It closes at 8pm but by 7.30pm it had nothing left, perhaps because the Germans have dinner at 6pm.

Bismarck Hering Weck always works… ❤️

The food and service used to be good, but now the price is no longer acceptable...after all, it's just a snack bar!

The food tasted good. The prices are relatively high. The price-performance ratio is not good.

Fish fillet was over salted. The service was slightly overwhelmed.

Food was good and Toilet is also clean

The one women who is a little bigger with curly hair was immensely rude to us and had an attitude which kind of ruined our mood as well as our day. We were here on 25th of July and can assure that we will never come back here and recommend others not to come. We hope you can tell her to be a little nicer….

I have bought a bottle of beer, the waiter opened it, filled the glass. The half of the beer was still in the bottle he took it and put it aside.

Today, July 6th, 2024 around 4 p.m. we entered the snack bar! I looked at the illuminated billboard and chose hash browns with salmon! They said this is no longer available! Then I decided on a pasta plate (bowl-like), also no longer available! The snack bar is open until 8 p.m. and there were a total of 7 fried fillets on the counter! The employee's enthusiasm was palpable! I finally found a salmon fillet with lukewarm fried potatoes! Reminds me a lot of Baden Baden on Monday! Sale at 12pm! There was nothing going on there anywhere! Not recommended and lukewarm food anyway!

Super surprised! Super friendly employees, courteous, polite, you rarely see something like that in sales. Food great, hot and tasty! Nice atmosphere and above all clean. Will definitely come back.

The Vegan food is way too expensive...and doesnt taste very good...the guy who serves the food doesnt use Glove´s! That is absolutely not acceptable!

I bought kingprawn, which had a nasty taste. Got money back, but still not a nice experience.

Waited half an hour, bad, overwhelmed staff

Fast food restaurant and fish shop.

Unfortunately there was hardly any sauce on the fried fish roll, the roll was totally hard on the edge, probably from yesterday, but the pollock roll was ok in terms of taste and only had relatively little pollock on it.

I had dinner there with my son on Wednesday. I wanted plaice, son salmon. When the employee put TK pollock on the plate, I had to explain to him that he wanted salmon and not pollock. His food was ok, but in retrospect my plaice wasn't. I had plaice with potatoes and asparagus. On Thursday I had a grumbling in my stomach and had to throw up in the morning on an empty stomach. All the asparagus came out. An hour later I started having diarrhea which continues to this day (Saturday, dinner was on Wednesday!). I went to the doctor yesterday morning: mild food poisoning 🤢 I hope the nightmare will be over soon. But I will avoid all North Sea stores in the future.

It was great, always happy. Unfortunately, you couldn't really relax because it was right in the city, the only disadvantage. Otherwise everything was great.

A very bad experience for me. The lady at the food counter (name and origin are not mentioned) cannot be surpassed in her unfriendliness. Then the prices.... Catch of the day 😃 5 potatoes with a bit of fish for €9.49, salad bowl €11.49 For me, with such prices and such unrest and unfriendliness, I would never be able to visit it again. The older lady in front of me felt the same way. Never, ever again

April 23rd 13 o'clock. Blonde, older employee hits on several customers and is in a bad mood. Her colleagues also get bullied all the time. Unfortunately, this behavior has happened several times with this lady. I don't think it's a good idea to work with people! Just disrespectful

Employees speak almost no German and don't know anything about the food. So they couldn't answer any questions. Were immediately annoyed and unfriendly. Food was cold. The employees eat with their fingers and then go back to serving the customers. I have never experienced anything like it. Simply disgusting and unhygienic.

Unfortunately, Nordsee's quality has generally deteriorated significantly in recent years, in 3 branches that I go to at least once a week. My experience with the Heidelberg branch is as follows; - Tables and chairs were very dirty and at least 4 tables had not been cleared - an employee behind the counter, totally overwhelmed by the crowd (there were a total of 5 guests who wanted to place their order, and alone! - The voucher code could not be activated despite entering it into the checkout several times and therefore we could not use this advantage - Ordered a total of 3 dishes and all three were cold, we left or cleared everything and left the shop. It's a shame that the Nordsee brand can no longer maintain the usual quality

The food was cold, tasteless and dripping with grease. I don't recommend it.

So North Sea was never the highest of emotions, but now you can't even go into the store anymore. The herring salads have twice already had an unpleasant taste and a certain tingling sensation in the mouth, which means that a fermentation process has begun. I'm also finding it increasingly uncomfortable not being able to place an order with my normal German without repeating it three times. Incidentally, English doesn't work well either. It's an absurdity, especially for the people who work there. They have immigrated and are willing to do jobs that no one here wants to do anymore. The minimum would be to give them the opportunity to learn the language properly in advance and at the same time you could also give them proper training on the products. My questions could not be answered. I can't imagine that I'm the only one who is bothered by something like this. Accordingly, these employees would have to deal with dissatisfied customers every day. Wouldn't it be more pleasant for everyone to ensure in advance that they can do their job correctly?

The restaurant I visited was disappointing. The tables were dirty and the glasses weren't clean. The food only tasted like oil. I won't come back.

Unfriendly employees, long waiting times. Tables are sticky and the place is generally not clean. I really wouldn't recommend the restaurant to anyone.

Even though it's a chain, the food there is tasty.

We were in Heidelberg today for a change... the service was a complete disaster... unfriendly and unwanted work... North Sea Rhine Neckar Center the best...

My family really enjoys going to the North Sea. The food was very good and the service was very friendly 👍. The staff is friendlier than here in KL and the selection is also better and larger.

The last time wasn't so good, and the food was very cold and the last piece was given to me. Nothing pleased me. I'm sorry.

Everything fine ! Especially the boss :)

Service freundlich. Aber: Der Salat war ok, das Gemüse verkocht, der Fisch….. zumindest gar nicht lecker und stilles Wasser ist nicht im Angebot

Overall a nice place. But it's too crowded. Parking lots are full

In and of itself, the shop is fine if you want to eat something quickly in Heidelberg. Tourists, on the other hand, can recommend the many other restaurants with a larger selection of dishes and friendlier staff.

I'm from Heidelberg and have eaten here 30 years ago. I have to say, it's a catastrophe to eat here today. The display is empty at lunchtime and you wait forever for freshly prepared food. The staff speaks poor German, and if so If you ask about the missing fried potatoes, it means the boss doesn't order anything! I will never eat here again!!!!

Zu wenig Personal zum Bedienen der Kundschaft. Lange Wartezeiten bis man dann Bezahlt hat ist das Essen wieder Kalt.

Relativ gut, - wenn man Inflation & Personal ausschließt. Also noch okay..... 🤫🤭🙃

Tasty food and not too expensive

Sehr schöner Laden mit freundlichem Personal und sowohl Innenauswahl mit Sitzplätzen und einer Ausgabe nach Außen zum mitnehmen. Der Bismarkhering war gut, allerdings ist Nordsee doch recht teuer, vor allem, wenn man dort eine volle Mahlzeit isst.

Die Bedienung war so unfreundlich, ich weiss nicht warum man so jemanden vor die Gäste stellt,es wurde aber auch jeder so behandelt. Das Essen war auch nicht berauschend, um 13.00fast nichts in der Auslage und das was ich hatte war alles andere als knusprig.

Fresh and tasty food, very yummy, the staff were very helpful and friendly, great atmosphere.

Erschreckend ! Hatte Lust auf ein leckeres frisches Heringsbrötchen auf die Hand. Was ich bekommen habe war ein altes trockenes Aufbackbrötchen mit etwas Zwiebel mit einem kleinen Hering. Habe daraufhin das Personal angesprochen die mich zum Leiter der Filiale geschickt hat. Er wiederum verweist auf die Nordseegruppe die diese minderwertige Qualität vorgibt. Meine Meinung dazu ist daher ziemlich einfach "der Fisch stinkt vom Kopf her" Nordseefilialen in Zukunft "Nein Danke" Qualität bei Nordsee? Das war einmal. Echt schade.

Ich liebe Nordsee. Essen war wie immer gut. Leider ging es heute im Service etwas hoch her. Dies war aber nur eine Moment Aufnahme. Samstag gegen 14 Uhr wollten anscheinend mehr Leute essen. Matjes mit Bratkartoffeln waren auf jeden Fall lecker 😋